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• Own and execute cross-platform community engagement strategies
• Define platform-specific engagement approaches aligned to audience behavior and brand objectives
• Lead proactive and reactive engagement across comments, DMs, mentions, and cultural conversations
• Identify opportunities for the brand to show up in real-time and cultural moments beyond owned content
• Build scalable frameworks that drive UGC, participation, and community advocacy
• Partner cross-functionally with Strategy, Creative, Brand, Influencer, PR, Legal, and Customer Care
  

• Lead fan engagement initiatives including surprise-and-delight, gifting, sampling, and product seeding
• Execute advocacy programs tied to campaigns, launches, and cultural moments
• Develop repeatable workflows, outreach playbooks, and activation guardrails
• Turn high-value interactions into shareable, brand-building moments
• Provide expertise on community tools, partner ecosystems, and activation technologies
  

• Serve as the editorial lead for all community interactions
• Develop and maintain response guidelines, tone of voice, and engagement standards
• Ensure brand-safe moderation with consistency, speed, and quality
  

• Monitor sentiment, trends, and behavioral signals across platforms
• Translate insights into campaign strategy and rapid-response opportunities
• Leverage listening tools to improve engagement quality and responsiveness
• Stay current on emerging platforms, tools, and cultural trends
  

• Monitor and triage sensitive or high-risk interactions
• Execute escalation protocols with PR, Legal, Customer Care, and Brand teams
• Protect brand reputation through timely, accurate, and thoughtful responses
  

• Track and analyze KPIs across:
  • Engagement quality
  • Sentiment
  • Participation
  • Response time/performance
• Measure impact of gifting, seeding, and advocacy programs
• Contribute to performance reporting and strategic recommendations
• Drive continuous improvement through test-and-learn optimization
  

• 4-6 years of experience in community management, social engagement, or audience strategy
• Proven success managing high-volume brand social presence and moderation
• Experience executing gifting, seeding, and advocacy programs
• Strong fluency across major and emerging social platforms (TikTok, Instagram, X, YouTube, etc.)
• Exceptional written communication and brand voice control
• Experience with social listening and community management tools (e.g., Sprinklr, Khoros, Sprout)
• Strong judgment in reputation-sensitive and escalation scenarios
• Ability to translate insights into clear, strategic recommendations
• Comfortable operating in fast-paced, culture-driven environments
  

About the Role

The Director of Innovation Programs and Community Engagement leads Better Business Bureau’s efforts to support small business owners through innovative programming, strategic partnerships, and meaningful community engagement.

This Phoenix-based leadership role drives the strategy, growth, and execution of BBB’s portfolio of entrepreneurship programs while activating ignite sparked by BBB, the organization’s meetings, events, and innovation hub. Through partnerships, programming, and community engagement, the Director positions the campus as a destination for connection and business growth while representing BBB across the regional business community through events, speaking engagements, and media opportunities.

This role plays a key part in strengthening the small business community by bringing together entrepreneurs, partners, and organizations through programs, events, and collaborative initiatives that expand opportunity and drive business growth.

The role oversees a portfolio of programs designed to help small business owners grow through education, connections, and resources. These initiatives include accelerators, bootcamps, summits, workshops, and other learning experiences delivered from the Phoenix campus while supporting innovation programming across BBB’s Pacific Southwest region.

We’re looking for a results-focused leader who can hit the ground running and drive results, strengthening existing programs, increasing campus engagement and revenue, and building partnerships that bring more small business owners and organizations into the hub. 

This role is responsible for driving growth, engagement, and revenue for the ignite sparked by BBB campus while expanding BBB’s impact within the regional business community. Success will be reflected in stronger programs, increased campus engagement and utilization, and a growing network of partnerships that expand opportunities for small business owners.

Working closely with the Vice President of Innovation, the Director contributes to the strategic growth and long-term sustainability of BBB’s small business program portfolio through partnerships, sponsorship development, earned revenue opportunities, and grant-supported initiatives.

Key Responsibilities

Activate and Grow the ignite sparked by BBB Campus

• Drive revenue generation for the ignite sparked by BBB campus by expanding external events, partnerships, and strategic programming that support the financial sustainability and growth of the hub
• Develop and maintain a dynamic calendar of events, workshops, educational programs, and community convenings that bring the business community into the campus
• Increase engagement and utilization of the campus by cultivating partnerships, programs, and events that consistently attract organizations, leaders, and small business owners
• Lead the planning and execution of workshops, networking events, educational sessions, and community gatherings
• Oversee event logistics including scheduling, vendor coordination, budgeting, and on-site execution
• Ensure the campus consistently provides a welcoming, professional, and high-quality experience for guests, partners, and program participants

Lead Entrepreneurship Programs

• Lead the management and ongoing evolution of existing small business education programs while overseeing the development of new initiatives
• Develop and refine curriculum, educational content, and learning experiences that support small business owners at different stages of growth
• Oversee program implementation from planning through execution, ensuring high-quality delivery and strong participant outcomes
• Identify opportunities to develop new programs and experiences that respond to emerging needs within the small business community
• Establish program goals, track performance metrics, and evaluate program impact

Build Partnerships and Community Engagement

• Develop and steward strategic partnerships and sponsorship relationships that support program growth and expand opportunities for small business owners
• Cultivate relationships with organizations, educational institutions, business leaders, and community partners
• Serve as a connector within the business community by identifying opportunities to convene partners and strengthen collaboration
• Represent BBB through community events, speaking engagements, and media opportunities
• Identify partnership opportunities that expand program reach, increase participation, and strengthen BBB’s presence within the business community

Operations and Team Leadership

• Lead the local Innovation team and oversee day-to-day operations of the campus, including meetings, events, programming, and overall coordination
• Supervise program support staff and campus-related roles as needed
• Ensure operational systems and processes effectively support programming, partnerships, and events
• Identify opportunities to improve space utilization, operational efficiency, and program delivery

Strategic Partnerships, Sponsorship, and Program Sustainability

• Cultivate strategic partnerships and sponsorship relationships that generate funding support for programs, events, and small business initiatives
• Manage program budgets and oversee the implementation and reporting of grant-funded initiatives
• Assist in identifying grant opportunities and contribute to proposals supporting small business initiatives
• Collaborate with leadership on partnership proposals, sponsorship opportunities, and program budgets
• Help ensure programs remain financially sustainable through partnerships, sponsorships, and earned revenue opportunities

Required Qualifications

• Bachelor’s degree required; advanced degree or equivalent experience preferred
• Five or more years of leadership experience in small business programs, economic development, nonprofit leadership, business education, or related fields
• Demonstrated ability to manage program budgets and oversee grant- and sponsor-funded initiatives
• Strong project management and organizational skills with the ability to manage multiple initiatives simultaneously
• Leadership experience planning and delivering events, workshops, and community programming
• Established relationships within the Phoenix small business community
• Excellent communication and public speaking skills
• Proven ability to build and sustain strategic partnerships across diverse organizations
• Comfort operating in a public-facing leadership role representing an organization externally
• Strong proficiency with modern productivity platforms, project management tools, and emerging technologies including Google Workspace and AI-enabled tools
• Ability to lift and move up to 50 pounds as part of event setup and campus operations
• Ability to work evenings or weekends based on program and event needs

Preferred Qualifications

• Experience designing and launching new programs or community initiatives supporting small business owners
• Background as a small business owner or direct experience supporting small businesses
• Experience working with sponsorship-supported or grant-funded programs
• Experience managing innovation hubs, coworking spaces, or event-driven venues
• Background in hospitality, event management, or customer experience environments focused on delivering welcoming, high-quality experiences
• Bilingual or multilingual language capability preferred

Other duties may be assigned as needed to support the mission, programs, and operations of the Better Business Bureau.

About Better Business Bureau

For more than 100 years, Better Business Bureau has advanced trust in the marketplace by setting standards for ethical business behavior, supporting businesses that operate with integrity, and helping consumers make informed decisions. BBB works to create a marketplace where businesses and communities thrive through trust, transparency, and accountability.

At BBB Pacific Southwest, that mission is carried forward through services that support both local businesses and consumers, while continuing to innovate through programs, partnerships, and community engagement that strengthen the small-business community. Through educational programs, events, and collaborative initiatives, BBB creates opportunities for entrepreneurs to connect, grow, and build sustainable, ethical businesses.

BBB is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Organization Overview

The National Conflict Resolution Center (NCRC) provides resources, training, and expertise to help people, organizations, and communities manage and resolve conflict with civility. Headquartered in San Diego, NCRC's work reaches across the region and beyond, addressing complex social challenges by equipping individuals with practical communication tools to engage in constructive dialogue—even when the topics are difficult.

Position Summary

The Community Mediation Case Coordinator serves as the first point of contact for San Diego County community members seeking conflict resolution services. This role manages intake and screening, coordinates mediation logistics, provides conflict coaching when appropriate, and ensures timely, accurate documentation in alignment with NCRC protocols and mediation ethics. The Coordinator communicates frequently with clients, mediators, partners, and referring agencies to move cases forward. The Coordinator serves as a knowledgeable representative of NCRC, ensuring that outreach efforts are accessible, culturally responsive, and aligned with the organization's mission to promote constructive dialogue and equitable conflict resolution across diverse communities.

Essential Duties & Responsibilities

Intake & Assessment

•Receive referrals and inbound requests; conduct intake interviews and screen cases for mediation appropriateness.

•Explain program scope, process, confidentiality, and participant expectations; provide information and resources.

•Offer conflict coaching or conciliation when mediation is not appropriate or when parties are not ready to participate.

Case Coordination & Logistics

•Coordinate case logistics, including mediator assignment, scheduling, interpreter needs, space or virtual platform setup, and materials.

•Communicate with clients, mediators, attorneys, courts, and community partners to facilitate case progress.

•Monitor caseload, timelines, and follow‐ups to meet program service standards and turnaround goals.

Documentation, Data, and Quality

•Document all contacts, case notes, agreements, and outcomes in the case management system with accuracy and timeliness.

•Safeguard confidentiality and maintain neutrality in accordance with mediation ethics and NCRC policies.

•Track and report data (e.g., caseload, stage, outcomes, demographics) to support grants, contracts, and continuous improvement.

Client Care & Communications

•Use trauma‐informed, culturally responsive, and inclusive communication practices with all participants.

•De‐escalate highly charged conversations; exercise sound judgment in sensitive situations.

•Provide referrals to community resources when mediation is not suitable or additional support is needed.

Outreach & Education Support

• Raise community awareness about available mediation and conflict resolution services.

•Share program information with partner organizations.

•Attend community events as needed.

•Assist with the preparation of educational materials or presentations.

Minimum Qualifications

•Certificate in Mediation/ADR or 1–2 years of relevant experience (mediation, conflict coaching, restorative practices, or similar).

•Bachelor's degree in a related field (e.g., social sciences, criminal justice, conflict resolution) or equivalent experience.

•Strong written and verbal communication skills; excellent listening and customer service orientation.

•Demonstrated ability to maintain confidentiality, neutrality, and professional boundaries.

•Experience working effectively with diverse communities across cultures, identities, and perspectives.

•Proficiency with Microsoft 365 and the ability to learn case management databases and virtual meeting platforms (e.g., Zoom/Teams).

•Ability to manage competing priorities in a fast‐paced environment with attention to detail and follow‐through.

Preferred Qualifications

•Bilingual or multilingual (Spanish, Vietnamese, Tagalog, Arabic, Burmese, etc.).

•Knowledge of the California court system and community resources.

•Experience with community mediation programs, small‐claims or housing matters, or court‐connected mediation.

Schedule & Work Environment

This is a hybrid position with three in‐office days and two remote days per week based on program needs. Regular in‐office work occurs at the NCRC City Heights location. Schedules may be adjusted to meet client and program requirements, including occasional evenings or weekends for mediations or events. Ability to attend mandatory staff meetings and organizational events is required.

Compensation

Hourly range is $23 -$25/hour (non‐exempt)/Annualized at $47,840 to $52,000. Pay is commensurate with experience and qualifications.

Benefits

•14 paid holidays per year.

•Two (2) weeks of paid vacation annually (accrual policy applies).

•Health stipend.

•Retirement plan with employer 3% match.

Physical Requirements & Work Conditions

Prolonged periods of sitting and computer use; ability to communicate by phone and video; occasional lifting up to 15 pounds for materials or equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Background Check

Employment is contingent upon successful completion of a background check in accordance with applicable laws and organizational policy.

EEO & Inclusion

NCRC is an equal opportunity employer committed to building an inclusive workplace. We welcome applicants from diverse backgrounds and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected status.

**Please read the ENTIRE job posting before applying**

** This is an entry-level position, and no prior experience is required. Training will be provided.**

This role operates in a Day Habilitation (DAY HAB) Setting, defined as services that provide opportunities and support for community inclusion and build interest in and develop skills for active participation in recreation, volunteerism and integrated community employment. (Iowa Health & Human Services). Day Habilitation provides assistance with acquisition, retention, or improvement of socialization, community participation, and daily living skills.

Community Integration Professionals support the mission of the organization empowering people to reach individual achievement across the spectrum of life. If youre passionate about empowering people to reach their goals and help them strive for more, we want you to join our team. As an integral part of the overall supported employment team, you will collaborate with other Community Integration Professionals, Direct Support Professionals, Programmers, Supervisors, individuals-served, and their families to ensure the best possible care for those you serve. You will creatively strategize ways for an individual to find employment that suits their skills, abilities, and goals. Your innovative and impactful solutions and strategies will make the difference for those you serve.

What Winning Looks Like

While its not a competition, we do recognize that each person wants to win at life; and youre a central part of someone elses wins as well as your own! In this role, youll be responsible to:

• Collaborate with the individual to create meaningful daily activities within their community based on their skills, abilities, and goals. This includes:

o Identifying the members interests, preferences, skills, strengths and contributions.

o Planning and coordination of the members individualized daily and weekly day habilitation schedules.

o Participating in community activities related to hobbies, leisure, personal health, and wellness.

o Participating in community activities related to cultural, civic, and religious interests.

o Participating in adult learning opportunities and volunteer opportunities.

• Provide services to individuals based on their unique goals and behavioral care plan. This includes:

o Teaching individuals how to accomplish their goal (rather than completing a task for them).

o Using behavioral strategies that support individuals and address any behaviors that do not lead to their success.

o Motivate and encourage individuals to participate in their behavioral care plans and reach their goals.

o Participate in recreational, community, and social activities with those you serve, honoring the choices of the individual.

o Display and understanding of when it is appropriate to apply rights-restrictions, only as determined by the interdisciplinary team and when indicated in the individuals behavioral care plan.

• Provide complete, consistent, and accurate documentation of the individuals progress.
• Provide safe environments and instruction to individuals served regarding the practices that will help them reach their goals.
• Be an advocate for individuals receiving services to have as much control over their own lives as possible. All individuals should be treated with respect and should feel empowered to live their life as independently as physically possible.

Know Were For You:

We know finding the right opportunity can be tricky thats why Imagine is focused on making sure your time is well spent. We take pride in the benefits we offer our employees. As an employee, youll have access to a variety of benefits that are sure to sweeten the deal. Depending on your full-time or part-time status, youll have access to:

• Competitive Wages: The base pay is $15/hour. With education and experience, you could start out making more than that.
• Scheduling: This position operates based off service needs; Monday through Friday 8:30am-4:30pm.
• Generous Paid Time Off (PTO): We all deserve a break now and then dont feel bad about taking time for you.
• 401k Retirement Plan: Secure your future with a cushioned fund that will allow you to live your best life.
• Comprehensive Insurance Plans: Whether its medical, dental, vision, or life insurance weve got you covered.
• Pre-Paid Legal Services: Be prepared for the things you just cant be prepared for on your own.
• Discounted Costco or Sams Club Memberships: What can we say? We know a great deal when we see one.
• Advancement Opportunities: We believe in your future, which is why we have a specifically designed leadership development opportunity purposed to launch your career.
• Employee Assistance Program: Were there for you through all lifes ups and downs.

Required

Preferred

Job Industries

• Social Services

We are excited to announce a Community Outreach Case Worker position with a sign-on bonus of up to $1500. This is a full-time role, requiring 40 hours per week, where you will assist clients by connecting them to vital community resources, including housing and food assistance.
Opportunities exist in our North, Central and South territories.

Key details of the position include:

- Daily work in the community with clients

- Monday to Friday schedule (day shift) no on-call, nights, weekends, or holidays required

- Local travel is necessary; candidates must have a personal, reliable vehicle with valid insurance; mileage reimbursement available

- A valid CLASS E or CLASS D driver's license is required, must be obtained two weeks prior to starting

- Transportation of clients in your personal vehicle will be part of the role

- Face-to-face meetings with clients, including visits to their homes

- Related experience with individuals facing mental health challenges is strongly preferred but not required

- You will work with individuals experiencing severe mental health issues and will carry a variable caseload

- In-depth training will be provided during the first 90 days to prepare you for this role, emphasizing quick learning and technology proficiency

This position offers a unique opportunity to make a meaningful impact in the community

BJC Behavioral Health is a community health center that provides and coordinates behavioral health services for more than 8,000 seriously mentally ill adults and seriously emotionally disturbed children in St. Louis City, St. Louis County, St. François, Iron and Washington counties. As an Administrative Agent of the Missouri Department of Mental Health (DMH), BJC Behavioral Health serves as a major point of entry for people eligible for mental health services funded by DMH and is responsible for serving as gatekeeper to the public mental health system.

Role Purpose

Responsible for providing community support services to maximize opportunities available to people living in the community while working to recover from the serious and persistent effects of mental illness.

Responsibilities

Minimum Requirements

Education

Experience

Supervisor Experience

Licenses & Certifications

BJC Total Rewards

At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

Job Title: ACT Case Manager (Community/Home-Based – Field Work Only)

Location: Chicago - North and West Sides

About Vivia Health

At Vivia Health, we believe in bringing care to where it matters most—into the lives and homes of those we serve. As part of our Assertive Community Treatment (ACT) team, we deliver high impact, integrated mental health care to individuals living with severe and persistent mental illness (SPMI) across the Chicagoland area. Our offsite model empowers professionals to meet clients in their environment, build meaningful relationships, and deliver services with dignity and flexibility.

Position Overview

We are seeking a dedicated ACT Case Manager to join our dynamic multidisciplinary team. This is a fully offsite, community-based role that involves providing intensive, wraparound services to adults with serious mental illness (SMI) in their homes and other community settings.

The ideal candidate is compassionate, resilient, organized, and passionate about supporting clients facing significant mental health challenges. This is not a traditional office-based role—you'll be working independently in the field, collaborating closely with our clinical team through remote check-ins and occasional team meetings.

Key Responsibilities

• Deliver intensive case management services to adults with SPMI in home and community settings.
• Conduct routine field visits across the Chicagoland area to assess, engage, and support clients.
• Help clients access mental health care, housing, benefits, medical providers, and recovery services.
• Collaborate remotely with ACT team members: psychiatrists, nurses, therapists, peer specialists.
• Maintain up-to-date documentation on client progress, interventions, and treatment goals.
• Assist with medication support, crisis prevention planning, and skill-building activities.
• Promote autonomy and recovery by meeting clients where they are—physically and emotionally.

Qualifications

Required:

• IM+CANS certification (Illinois Medicaid – Community and Supports Assessment).
• Bachelor’s degree in social work, Psychology, Human Services, or a related field.
• At least 1 year of experience working with individuals with serious mental illness.
• Valid Illinois driver’s license, auto insurance, and reliable personal transportation.
• Strong interpersonal skills and the ability to work independently in community settings.
• Tech-literate; comfortable with electronic documentation and mobile communication.

Preferred:

• Prior ACT team experience or community-based mental health work.
• Familiarity with Medicaid documentation and behavioral health service coordination.
• Bilingual in Spanish or other languages is a strong plus.

Why Join Us?

• 100% offsite and community-based – No office shifts
• Meaningful, face-to-face work supporting Chicago’s most vulnerable populations.
• Collaborative ACT team with regular virtual check-ins and supervision.
• Full health, dental, vision, PTO, 401(k), and mileage reimbursement.
• CEU reimbursement and ongoing clinical development.

Job Type:

Full-time

Benefits:

401(k)

Dental insurance

Health insurance

Mileage reimbursement

Paid time off

Vision insurance

Pay: Up to $100,000.00 per year

Job description:

Always Compassionate Home Care provides the highest quality of community home-based services, combined with exceptional compassion and innovation to enhance each patient’s quality of life. By bringing together several of the top home health agencies in the state, we have become one of New York’s leading providers with strategically placed offices that serve thousands of clients every day.

Title: Community Outreach Specialist

Location: White Plains/Westchester County

Salary: Up to $100,000

***Local travel within assigned territory required.

Description:

The Community Outreach Specialist will promote Always Compassionate Health's home care services within Westchester County and educate prospective clients and community partners about eligibility and enrollment processes.

Responsibilities:

• Conducting research to understand the local market trends, demographics, and competition to identify opportunities for growth
• Developing outreach plans and strategies tailored to the specific needs and preferences of the target audience
• Building and maintaining relationships with healthcare professionals, community organizations, senior centers, hospitals, and other referral sources to generate referrals and leads
• Traveling within the assigned region to meet with current and prospective clients, as well as referral partners
• Organizing and participating in community events, health fairs, and seminars to promote the home care services and educate the public about the benefits of home care
• Utilizing online channels such as social media, email marketing, and website optimization to reach and engage with potential clients and referral sources
• Monitoring the effectiveness of outreach campaigns, tracking leads and conversions, and providing regular reports to management on key performance metrics

Requirements:

• Bachelor’s degree required, Master’s degree preferred
• History of developing and maintaining relationships with community partners and referral sources
• Demonstrates track record of developing and executing effective market strategies, or the ability to present and implement a clear strategic plan to drive growth and market positioning.
• Experience with enrollment/intake for clients in a home/community-based setting
• Demonstrated knowledge of entitlements; Medicaid, DSS, DOH rules and regulations/insurance verification processes
• Experience with educating clients on health insurance benefits, entitlements, and assisting with the application/enrollment process
• Access to personal transportation and willingness to travel within the assigned territory

Benefits:

• Health insurance
• Vision/Dental coverage
• 401K
• AFLAC
• Paid Time Off

Always Compassionate Health provides equal opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or any other non-merit based factors protected federal, state, or local law. All employment-related decisions are based solely on relevant criteria including experience and suitability.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• The position is based in Westchester County, NY. Do you currently reside in/near this location? (Required)
• Do you have reliable transportation? (Required)

Education:

• Bachelor's (Required)

Experience:

• Community engagement: 2 years (Required)
• Home & community care: 2 years (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person

Overview of the Business Development Representative (known internally as the Market Partnership Specialist)

Wayspring is seeking a Market Partnership Specialist to build collaborative relationships with treatment programs in the community, with the goal of driving referrals and enrollments in Wayspring’s services. The Market Partnership Specialist will collaborate with treatment programs, build deep relationships with providers and community partners, and work with in-market field staff to ensure performance of the program.

This position is crucial to the success of Wayspring, and our ideal candidate will be eager to own relationships, have an interest in enhancing their account management skills, and leverage technology and resources to innovate and drive performance. This is an individual contributor role reporting to the Market Operations Leader, ideal for someone who’s proactive, relationship-driven, and excited to be a key player in a mission that matters.

Why Wayspring?

We are passionate about breaking barriers alongside those facing substance use disorder. Whether you’re in the field or in the corporate office – our mission is felt, and your impact is recognized. There is no inner circle, and we all have a seat at the table. Leaders are accessible and silos are avoided. We respect your craft and love to be challenged. We invest not only in our mission, but in each other. Internal promotions and cross departmental trainings are the norm – you grow, we grow. At Wayspring, we don’t just see you as an employee, we see you for who you are. A whole-person – with hobbies, pets, families, and lives outside of work. Our flexible schedule and flexible work environment options help you to create and maintain the work-life balance you need most.

Responsibilities of the Market Partnership Specialist

• Develops and fosters multi-level relationships between Wayspring and community partners, such as:
• Residential Treatment Facilities providing services for those facing Substance Use Disorder (SUD)
• Traditional Medical Facilities, such as Hospitals, Emergency Departments, Inpatient, Behavioral Health Facilities, Urgent Care Centers and other traditional medical providers who interact with the SUD and Medicaid population (PCPs, Specialists, Pain Management groups, etc.)
• Sober Living and other community partners that serve members with substance use disorders
• Criminal Justice Entities and crisis response systems
• Other community or organizations that interact with the SUD population, such as food banks, employment services, and government-led organizations
• Facilitates presentations and serves as a liaison between Wayspring and key external community partners and internal stakeholders.
• Partners in implementation efforts with member operations; assists in establishing protocols and procedures for the referral of members from partnerships into Wayspring’s program.
• Provides regular updates and detailed documentation of all partnerships and status in the market.
• Partners with the member operations department to enhance member enrollment.
• Leverages data to evaluate and track market penetration of provider and community referrals to ensure strong pipeline of members into the Wayspring program.
• Discovers, attends, and represents Wayspring at any regional conferences, symposiums, industry meetings, or related events that involve SUD treatment and initiatives for the Medicaid population.
• Communicates and relays findings for continuous quality improvement related to community partner integrations.
• Adheres to Wayspring information security and privacy requirements.
• Additional duties will be assigned, as this role will be an evolving force as our business and services continue to expand.

Requirements

• Bachelor’s degree OR equivalent experience in outside sales and/or account management.
• Experience in local healthcare market/community resources knowledge is highly preferred.
• Minimum of 2+ years of experience in an account management role is highly preferred.
• Strong customer service orientation, interpersonal skills, and written and verbal communications within a matrix environment.
• Experience building relationships at various levels throughout an organization.
• Ability to function in interdisciplinary settings.
• Must have a belief that the status quo can be improved upon, and an innate desire for process improvement, problem-solving, and results.
• Ability to travel as business needs require; up to 75%.
• High proficiency in technology and Word processing (e.g., PowerPoint, Excel).
• Excellent presentation and oral communication skills.

Our goal is to foster a workplace where everyone feels a true sense of belonging, is supported, and empowered to thrive. We actively seek different backgrounds, perspectives, and experiences—because we believe that drives better performance and innovation. We’re committed to identifying and removing barriers for the communities we serve.

Benefit Summary

Creating a great employee experience takes more than just perks—but let’s be real, those matter too. Here’s how we’re building a company where you, your family, your pets, and your passions can thrive.

• Comprehensive Medical, Dental and Vision Insurance options – including options for your pets
• Company funded HSA + Monthly Gym Allowance
• Paid parental leave – all parents included
• Company paid short term disability, long term disability and life insurance
• 401k with company match
• Premium Employee Assistance Program, inclusive of counseling sessions
• Pardon and Expungement Scholarship Program
• Company Contributions to Future Minded Savings (HSA and Emergency savings fund)
• Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays
• Company 2 week paid sabbatical program
• Provider Benefits include ASAM training and membership + $2,500 CEU annual stipend and more

Assistant Community Manager – Affordable Housing (Senior Community)

Location: San Jose, CA

Job Type: Full-Time

Pay: $25.00 – $28.00 per hour

Work Setting: In-Person

About Aperto Property Management

Aperto Property Management, Inc. is a full-service, fee-based apartment management company specializing in both conventional and affordable multifamily housing. Our mission is to deliver exceptional service, quality management, and superior operating results to our clients and residents nationwide.

We are committed to creating a work environment that promotes growth, empowerment, and a positive team culture—backed by a robust platform that supports new lease-ups, stabilized communities, and acquisition rehabs.

Why Join Aperto?

• Career Growth: We empower our team to take initiative with clear pathways for learning, development, and advancement.
• Work-Life Balance: Generous paid time off and a team-oriented culture that values your well-being.
• Comprehensive Benefits: Medical, dental, vision, and life insurance, long-term disability, 401(k) with company match, employee assistance, and more.

About the Role

We’re looking for a motivated and experienced Assistant Community Manager to help lead operations at a newly constructed senior affordable housing community in San Jose, CA. This role is ideal for someone with a strong background in LIHTC compliance, property operations, and customer service who’s ready to create a supportive and thriving environment for senior residents.

What You’ll Do

• Assist in day-to-day property operations across a 100+ unit LIHTC community.
• Guide prospective residents through leasing, screening, and move-in processes.
• Manage rent collection, deposit prep, and financial records using Yardi.
• Maintain compliance with LIHTC regulations and ensure accurate documentation.
• Coordinate with contractors and vendors for maintenance and capital projects.
• Foster positive resident relations and enforce community rules professionally.
• Help lease up the property and maintain high occupancy levels with strong outreach and follow-up.

What We’re Looking For

• Minimum 2 years of property management experience (ideally with 100+ LIHTC units).
• 2+ years of LIHTC compliance experience (required).
• Experience working in senior or affordable housing preferred.
• Yardi proficiency required; strong Microsoft Office skills.
• Excellent communication, organizational, and customer service abilities.
• Self-starter with strong problem-solving skills and a passion for resident satisfaction.
• Must be able to work in person and commute to San Jose, CA.

Qualifications

• BOND experience: 3 years (required)
• Property management: 3 years (required)

Benefits

• 401(k) with employer match
• Medical, dental, vision, and life insurance
• Long-term disability
• Employee assistance program
• Paid time off and holidays
• Professional development support

Ready to make a real difference in a growing senior community?

Apply today and be part of a team that leads with integrity, delivers results, and puts residents first.

Aperto Property Management, Inc. is an Equal Opportunity Employer.

CalBRE Broker License Number: 02042194