General Dynamics Information Technology Jobs in Usa

About Takanock

Founded in 2023, Takanock, LLC tackles the data center industry's core challenge of developing shovel-ready data center sites by leveraging decades of experience in site selection, power generation, energy markets and infrastructure. Takanock focuses on Tier I and Tier II markets where demand for data centers is greatest and power constraints are most acute. By bringing our own on-site generation and unlocking grid capacity where others struggle, we accelerate deployment timelines and ensure Continuity of PowerSM is dedicated to solving the most complex challenges at the intersection of the digital and energy industries.

Takanock is headquartered in Traverse City, Michigan, and through our additional offices in Fulton, Maryland and Austin, Texas, we focus on developing data center and power projects across the United States. Our expanding team brings a unique combination of technical expertise, market foresight, and regulatory knowledge. With the backing of a $500 million equity commitment, we are well positioned to support rapid growth through modern, secure, and scalable technology solutions.

Location, Salary, and Benefits

This position is to assist our Fulton, Maryland or Austin, Texas office. Takanock provides competitive compensation and benefits, including fully paid medical, dental, and vision plans through Blue Cross Blue Shield, a 401(k) plan with company contributions, profits-interest equity grants, an unlimited PTO policy, a monthly mobile phone stipend, and company-paid parking. The salary range for this position is $80,000-$95,000 per year with a target bonus of 15%

About the IT Associate Role

The IT Associate will join our Legal & Operations team and will work directly with the Senior Manager of GIS and Data Management Systems. This individual will play a key role in supporting the company's growing technology needs while ensuring operational alignment and clear communication between internal Engineering, Development, and Commercial teams, as well as hyperscale customers.

The IT Associate will help manage technical requirements, and will be responsible for day-to-day IT operations, user support, SaaS administration, and maintain Takanock's Microsoft-centric technology stack. The role will also involve working with building automation systems, reviewing technical schematics, and participating in root cause analysis for operational and technical issues.

The IT Associate offers meaningful exposure to modern cloud infrastructure, automation, and AI-assisted workflows, with potential for growth into more senior IT or systems roles as the company continues to expand.

Minimum Requirements

• Excellent problem- solving and, decision-making skills
• Strong PC skills
• Ability to learn quickly and develop new product skills independently
• Ability to manage multiple projects and shifting workloads in a growing industry and entrepreneurial environment

Experience and Skills

• Strong working knowledge of Windows 11 and the Microsoft ecosystem, including Microsoft Entra ID (Azure AD)
• A minimum of 1–3 years of experience in IT support, systems administration, or a related technical role
• Experience supporting or administering Copilot, Claude and, Copilot agents, and general knowledge of other AI tools, including user enablement, governance, and workflow integration
• Familiarity with SaaS platforms such as Airtable, including permissioning, integrations, and basic automation
• Experience supporting Adobe products (Adobe Acrobat, Creative Cloud licensing, user access, and troubleshooting)
• Basic understanding of networking, identity management, endpoint security, and MFA
• Ability to handle sensitive company and employee data with utmost discretion and confidentiality

Essential Functions & Key Responsibilities

IT Support and Operations

• Provide day-to-day technical and troubleshooting support for employees across the company's footprint, including hardware, software, and cloud services, Microsoft 365, Teams, SharePoint, Outlook, and Windows devices
• Manage onboarding and offboarding from an IT perspective, including account provisioning, device setup, and access controls
• Maintain accurate documentation of systems, procedures, and asset inventories
• Identify opportunities and solutions for automation and efficiency using Microsoft tools and connected SaaS platforms
• Administer and support Airtable bases, permissions, and integrations
• Manage Adobe licensing, access requests, and basic troubleshooting
• Coordinate with third-party vendors and managed service providers as needed

Microsoft Ecosystem Administration

• Assist with administration of Microsoft Entra ID, Microsoft 365, and related security controls
• Support device management, updates, and compliance policies
• Help configure and maintain SharePoint sites, Teams channels, and collaboration standards

Copilot, Claude and Automation Enablement

• Lead the technicalSupport deployment and adoption of Microsoft Copilot features and Copilot agents, Claude Cowork and other automation tools
• Collaborate with users in leveraging AI-powered tools to improve productivity and workflows

Security and Best Practices

• Support enforcement of security policies, including MFA, least-privilege access, and endpoint protection
• Assist with audits, access reviews, and compliance-related IT tasks
• Promote best practices for data protection, collaboration, and technology usage across the company

IT Helpdesk & Support Manager

Exciting opportunity to join a growing Fortune 500 organization!

You will manage a team of 20+ IT Support Techs and will oversee the day-to-day operations across numerous locations in the NE. Your mission is to balance tactical daily operations with strategic process improvements.

This is a direct hire position.

You will be based in an area southwest of Boston (Canton/Norwood/Walpole general area) with oversight for locations in MA, MD, VA, and RI (potential future expansion to other NE states). You will travel to various locations, as needed (majority of travel will be day trips, with approx. 20% overnight trips).

Excellent benefits include: 10% target bonus, 401k match, stock awards, flex time, paid training, etc.

RESPONSIBILITIES:

• Lead, mentor, and supervise 20+ IT Support Techs and ensure the delivery of an exceptional IT Service Experience
• Manage daily Helpdesk operations, including staff schedules & workload distribution
• Ensure prompt response & resolution of incidents/service requests while monitoring ticket queues & performance metrics
• Establish & enforce Helpdesk policies, procedures, & SLAs
• Act as primary escalation point for complex or critical technical issues
• Identify recurring technical issues & implement root-cause solutions to improve stability
• Maintain & improve internal documentation, Knowledgebase, & SOPs
• Oversee onboarding & ongoing training programs for IT Technicians
• Prepare reports & executive dashboards re: Helpdesk performance, trends, improvement areas
• Coordinate with other IT teams to resolve system-wide problems & ensure compliance
• Collaborate with various depts. to ensure IT support alignment with business goals

REQUIRED:

• 1+ years as an IT Support/Help Desk Manager, including hire/fire responsibility
• 5+ years of hands-on IT Support or Helpdesk experience
• Strong technical understanding of IT systems, hardware, software, & networks
• Ability to mentor & train new IT Technicians
• Experience with ITSM systems & remote support tools
• Experience in data management & reconciliation
• Strong analytical, problem-solving, communication, & customer service skills
• Must have a driver mindset with a high sense of urgency in a fast-paced environment
• Must pass a background check & drug test (excluding THC)
• Must have a valid driver's license, reliable vehicle, & clean driving record

PREFERRED:

• ITIL certifications
• Budgeting & vendor management experience
• SLA & KPI management experience
• Cybersecurity compliance knowledge

W2 ONLY; NO 3rd Parties, C2C, or Visa Sponsorship

Job Title: Agile Project Manager

Position Summary

The Agile Project Manager is responsible for leading cross-functional teams in the delivery of technology solutions to our client's developer community that ultimately enhance business value to stakeholders. The Agile Project Manager collaborates closely with stakeholders, facilitates Agile events, removes impediments and drives continuous improvement. The ideal candidate is experienced in managing technical projects, Agile methodologies and process optimization, with a continuous improvement mindset and the ability to lead high-performing teams.

Key Responsibilities

The responsibilities include but are not limited to the following, as directed:

• Manage multiple teams supporting both project work and ongoing operational activities
• Remove team impediments, foster strong collaboration and support continuous improvement initiatives
• Track and report progress, risks, dependencies and Agile flow metrics to stakeholders
• Organize team artifacts and maintain project documentation including tasks and boards (Jira), acceptance criteria and project wiki pages (Confluence)
• Elicit, analyze, and document business requirements through stakeholder interviews, workshops, and process reviews.
• Evaluate potential solutions, conduct impact assessments, and recommend approaches that best meet business needs.

Desired Skills and Experience / Required Qualifications

• 8-10 years of Agile Project Management experience for technical projects
• Hands-on experience leading Agile technical projects and initiatives
• Strong understanding of Agile frameworks (Agile training or certification – a plus)
• Proficiency with Jira, confluence and collaboration tools such as MS Teams
• Ability to manage multiple priorities in a fast-paced environment and drive work to completion
• Excellent analytical, problem-solving and facilitation skills with the ability to guide teams through complex technical discussions
• Coordinate cross-functional teams, fostering effective communication and risk mitigation
• General understanding of DevSecOps (DSO) capabilities and the tools that support DSO capabilities

Overview

We are seeking a skilled IT Systems & Network Administrator for our Columbus, Ohio facility. It's a hybrid role focused on managing and improving IT infrastructure. Intermediate networking knowledge and system administration expertise are required, with experience in a manufacturing environment being a plus. The selected candidate will be key in maintaining system uptime, securing IT assets, and supporting scalable network and cloud solutions.

Key Responsibilities

Digital Print Technology

• Configure, monitor, and maintain digital print technologies from M&R, Kornit, and Caldera.
• Secure the digital print technologies with company endpoint protection
• Install and maintain Zebra scanning and printing technologies used in digital printing
• Support users of the Monster Digital Platform in all aspects of the plant operations

Network Infrastructure & Support

• Configure, monitor, and maintain our LAN/WAN infrastructure to ensure optimal performance and uptime.
• Perform routine diagnostics, network segmentation, and performance tuning to proactively address potential issues.
• Manage firewalls, VPN configurations, and VLAN provisioning to enhance network security and efficiency.
• Troubleshoot connectivity issues and optimize network performance, ensuring high availability and reliability for all users and equipment.

System Administration

• Administer Microsoft Entra ID, Azure AD, and other identity management systems to ensure secure and efficient access.
• Manage Microsoft Intune, endpoint protection solutions (e.g., CrowdStrike), and patch management tools to safeguard our devices and data.
• Deploy and maintain virtual machines, server infrastructure (VMware/Hyper-V), and cloud resources.
• Support and enforce IT security policies, including email protection, using ProofPoint, and vulnerability remediation, using Automox, to protect against cyber threats.

Operational IT Support

• Provide expert Tier 2/3 support for system and network-related incidents and requests, resolving issues promptly and effectively.
• Maintain comprehensive system and network documentation to ensure clear and efficient operations.
• Collaborate closely with vendors and service providers for support, procurement, and to leverage external expertise.
• Participate in an on-call support rotation, as needed, to provide timely assistance outside of regular business hours.
• Handle the initial deployment of corporate computers and related hardware, ensuring new team members are set up for success.

Project and Process Improvement

• Assist in critical IT projects, including infrastructure upgrades, cloud migrations, and system rollouts, contributing to our growth.
• Proactively recommend improvements to enhance system efficiency, reliability, and security, driving continuous improvement in our IT landscape.
• Provide valuable input into IT planning and budgeting related to systems and network infrastructure, helping shape our future IT strategy.
• Deploy corporate computers and related hardware.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 3+ years of experience in IT system administration and network support roles.
• Proficient in: Intermediate network concepts (TCP/IP, DNS, DHCP, VLANs, routing, etc.)
• Managing Microsoft Intune, Azure AD, and Entra ID
• Familiarity with email and endpoint security platforms
• Familiarity with hypervisors (VMware or Hyper-V), patch management, and cloud administration.

Preferred Qualifications

• Experience working in a manufacturing or industrial IT environment.
• Relevant certifications: CompTIA Network+, Microsoft Certified: Azure Administrator, or equivalent.
• Experience with tools such as SolarWinds, Wireshark, PRTG, or similar for monitoring and diagnostics.
• Spanish language proficiency is a plus.

Skills & Attributes

• Strong problem-solving and troubleshooting capabilities.
• Clear verbal and written communication, especially with non-technical stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with a focus on security and operational excellence.

Role Requirements:

· 3-4 years working in an analyst role.

· Proven attention to detail, especially related to technical information.

· Proven experience in a prior role managing technical information and details where accuracy was paramount.

· Excellent oral and written communication skills.

· Ability to work under pressure in a challenging environment. Ability to work well with others and collaborate with different functions.

· Knowledge of IT concepts, cloud computing, software, and systems.

· Knowledge of Amazon Web Services, Microsoft Azure, and/or Google Cloud Platform.

Desired

· Experience with Cloud ERP from a landscape perspective.

· Practical understanding of cloud architecture and IaaS operations model.

· Knowledge of enterprise technology infrastructure (i. e. networks, storage, enterprise server software including Windows Server, Linux, and monitoring technologies).

· Experience in a Managed Services environment.

Position Overview

We are seeking an IT Field Technician to support retail operations across multiple locations. This role is responsible for maintaining, troubleshooting, and supporting hardware, software, and network systems that directly impact store performance and customer experience.

This is a hands-on, field-based role requiring strong technical ability, problem-solving skills, and the ability to operate independently in a fast-paced environment.

Key Responsibilities

• Provide on-site and remote IT support for retail locations
• Troubleshoot hardware, software, and network issues including:
• Workstations, POS systems, printers, and mobile devices
• WAN/LAN connectivity
• Structured cabling (Cat6/Cat6e)
• Respond to and manage service requests via ticketing system, phone, email, and in-person support
• Install, configure, and maintain IT equipment across multiple sites
• Document issues, resolutions, and trends within the ticketing system
• Coordinate with internal teams (NOC, PMO, Asset Management) and escalate when necessary
• Manage inventory and stockroom for assigned territory
• Coordinate vendor support and schedule maintenance as needed
• Perform preventative maintenance and system updates
• Maintain company vehicle and track expenses as required

Required Qualifications

• Minimum 3 years of hands-on IT support experience (desktop, field, or technical support)
• Strong troubleshooting skills across hardware, software, and networking
• Experience working in multi-site or field support environments preferred
• Ability to manage workload independently and prioritize tasks effectively
• Strong communication and customer service skills
• Valid U.S. Driver’s License with clean driving record

Preferred Qualifications

• Associate or Bachelor’s degree in Information Technology or related field
• Industry certifications (CompTIA A+, Network+, or similar)
• Familiarity with IT service management frameworks (ITIL)

Work Environment & Physical Requirements

• Field-based role supporting retail locations
• Travel required (30–60%)
• Ability to lift up to 75 lbs
• Comfortable working on ladders (6–15 ft)
• Ability to sit, stand, and move for extended periods

Schedule

• Full-time position
• May require evenings, weekends, and on-call support based on business needs

Why Join This Opportunity

• High-impact role supporting business-critical retail operations
• Opportunity to work independently and own a territory
• Exposure to enterprise IT environments across multiple locations
• Career growth into advanced technical or leadership roles

Our client is a trusted IT infrastructure and managed services provider serving enterprise customers worldwide. Based out of Wilmington Delaware, they are looking to hire a Lead IT Project Manager on a Contract basis.

Contract Duration: 9 Month Contract to hire (Potential for extension or conversion)

Required Skills & Experience

• 5+ years of experience or equivalent expertise in technical Project management, leading complex technology projects and projects in a large organization related to new construction.
• College degree in related technical/business areas or equivalent work experience.
• Proven history of successful project management. Project management certifications such as PMP, PRINCE2 (Projects IN Controlled Environments), Agile, or Six Sigma are a plus.
• Experience with ServiceNow SPM: Demonstrated experience with ServiceNow Strategic Portfolio Management (SPM) capabilities, including Project and Portfolio Management (PPM) and Demand Management
• Project and Portfolio Management: Proven history in managing and executing projects and portfolios using ServiceNow SPM. Ability to oversee project lifecycle from initiation to closure, ensuring alignment with organizational goals.
• Demand Management: Expertise in handling demand management processes with in ServiceNow, including capturing, assessing, and prioritizing incoming demands to ensure efficient resource allocation.
• Proficient in Microsoft Office Suite, including advanced skills in MS Project and MS Visio.
• Project management experience, specially related to the delivery of technology in large, new build/construction projects. Ability to manage projects that are highly visible, strategic to Firm direction, or which are in trouble/off track.
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients.
• Advanced experience in utilizing technical fluency, including knowledge of vendor products, and managing vendor relations, to enable on-demand access to shared pools of applications and services
• Proactively escalates and addresses decisions or constraints impacting project delivery within the portfolio
• Proven history of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
• Demonstrated experience managing high volume project workload and ability to organize activities, events, and teams. Solid history keeping projects deliverables on time and within budget.
• Leadership skills, including the ability to motivate team members to achieve excellence.
• Analytical ability, organization, and decision-making skills. Ability to develop these skills in team members.
• Excellent written and verbal communication skills with ability to influence.
• Independent worker. Effectively manages new direction and a changing work environment.
• Effectively collaborate with Peer group to identify and highlight best practices in support through continuous assessment, and elevating process and product recommendations to senior managers.

Daily Responsibilities

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
• Management of a team of project managers responsible for all aspects of technology project lifecycle, including:
• Scope development and management.
• Requirements gathering and documentation.
• Design of project solution in adherence with GT EP and WTS standards.
• Creation and management of project schedule in Microsoft Project or other project management application.
• Financial budget creation and tracking.
• Risk and issue management.
• Change management.
• Regular project status reporting.
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project momentum
• Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define project scope, objectives, and deliverables, ensuring alignment with overall business goals
• Utilize advanced analytical reasoning to assess project performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
• Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team Required qualifications, capabilities, and skills
• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
• Advanced experience in utilizing technical fluency, including knowledge of vendor products, and managing vendor relations, to enable on-demand access to shared pools of applications and services
• Proven history of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities Preferred qualifications, capabilities, and skills
• Excellent oral and written communication skills across functions and teams, up and down the chain of command
• Partners with key stakeholders to identify project inter-dependencies that may influence project success

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.

Responsibilities:

Technicians will be the "face of IT", working directly with client resources to address computer issues, questions and concerns. Technicians will proactively work with customers to create world class digital user experience, whether in the office, traveling internationally or ensuring uninterrupted service/support for submission success. Work will focus on improving productivity through proactive identification/remediation of potential hardware issues, leveraging data analytics to determine areas of focus, and proactively ensure devices meet security standards (patches, driver updates, supported app levels, etc.). . IT On Point technicians are the primary point of contact for hardware, operating systems, and enterprise applications, new hire onboarding, accessory assistance and users' adoption of new and upcoming IT initiatives and services. This role is 100% onsite 5 days a week. You will be rotating between our 3 Indianapolis sites (Corporate, Client Technology Center-North and Client Technology Center-South)

• As a key contributor to this team, you will bring your high learning agility and end user/customer service skills to understand the critical business processes that enable productivity through technology.

• You will bring your technical and customer experience to troubleshoot technical issues when they arise.

• With your curiosity of all things technical and willingness to drive change, you will work with peers and customers to improve the digital user experience across Client.

• Working knowledge in the set-up, configuration, and use of computer hardware, software, and network including internet security and data privacy principles

• Diagnostic and problem-solving skills with focus on end point devices, peripherals, and advanced knowledge of all O365 (Word, Excel, Outlook, PowerPoint, Azure, SharePoint, Teams etc.)

• Excellent technical and non-technical communication skills required: ability to partner with other Infrastructure teams to troubleshoot technical issues; must be able to translate technical content for non-technical customers.

• Basic understanding of multiple operating systems (Windows, Mac, iOS)

• Certification as IT Technician will be an advantage (e.g., Microsoft Certified IT Professional)

The Workforce Productivity Services team is looking for an IT Support Technician with expertise in Windows and Macs.

Qualifications:

High School Diploma/GED Qualified candidates must be legally authorized to be employed in the United States. Client does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.

• Completed Apple Certifications: CompTIA A+ and Apple Certified Support Professional

• Completed Microsoft 365 Fundamentals Certification

• Previous Help desk experience

• Previous Customer Service experience

Comments/Special Instructions

This is an onsite position with occasional travel to client other sites within Indianapolis which is in a 10 mile radius.

Westport Axle Co., a subsidiary of Universal Logistics Holdings, Inc., is a leading transportation and third‐party logistics provider offering a broad range of services throughout the supply chain. Our team uses modern technology and deep industry experience to deliver customized logistics solutions that improve efficiency and reduce cost for our customers.

Our operation is based in Roanoke, VA and supports Volvo's manufacturing activities in the area. We manage and operate production‐support, warehousing, and inventory‐management functions to ensure accurate material flow and efficient day‐to‐day operations.

Essential Duties & Responsibilities

• Install, configure, and maintain PC/LAN systems, software, cabling, and related hardware.
• Provide technical support for low‐ to medium‐complexity issues with timely, accurate resolution.
• Monitor IT systems to identify issues early and address them proactively.
• Participate in IT projects including upgrades, system enhancements, and infrastructure improvements.
• Document and track incidents, service requests, and resolutions according to IT standards.
• Support assembly‐line downtime tracking and reporting.
• Manage, track, and report on the plant's 6S program.
• Fulfill internal and external data requests as needed.
• Assist with physical setup, maintenance, and relocation of IT hardware.
• Track IT equipment and supply inventory, and notify leadership when items need replenishment.
• Collaborate with corporate IT teams and external vendors to resolve complex technical issues.
• Follow all Quality and Environmental Management System policies and procedures.
• Perform other duties as assigned.

Job Requirements

• Technical Institute or Associate Degree in Computer Science, Information Systems, or a related field (or equivalent experience/certifications).
• 2+ years of IT support experience in a manufacturing or office environment preferred.
• Strong understanding of PC hardware, LAN troubleshooting, and workstation software.
• Working knowledge of Microsoft Windows OS, Microsoft Office Suite, and basic networking.
• Experience with VMware, SQL Server, or Visual Basic (VB) is a plus.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Strong written and verbal communication skills.
• Commitment to customer service and effective teamwork.

IT Support & Infrastructure Lead

Alternative titles: Site IT Lead, IT Operations Lead, Senior IT Support & Infrastructure Engineer, IT Support Supervisor, Senior Systems Administrator

Target Start: May 2026

Salary: $70,000 to $90,000 base + Benefits

About the Opportunity

Little Bridge Search is the recruitment partner for a globally successful international travel operator as it launches its first US office in Altamonte Springs.

This is the first dedicated on-site IT hire for the new office. You will support the day-to-day IT needs of an opening customer operations team of around 25 people, with scope to grow as the site expands.

This is a hands-on, on-site role. It will suit someone who enjoys being close to users, solving day-to-day issues, supporting local infrastructure, and serving as the senior IT person on-site while working alongside a wider global IT team.

What you will do

• Own day-to-day IT support for the Altamonte Springs office
• Provide 1st and 2nd line support, with escalation capability where needed
• Support Microsoft 365, Active Directory, user accounts, onboarding and offboarding
• Maintain local office technology, including desktops, laptops, printers, telephony, VPN and wireless
• Support local network infrastructure, including switches, routers and access points
• Help keep systems secure, documented and aligned with wider IT standards
• Coordinate with local vendors and suppliers when needed
• Support occasional out-of-hours work where operationally required

What we are looking for

• Strong hands-on IT support experience in an on-site environment
• Good Microsoft 365 and Active Directory administration skills
• Experience supporting Windows users, devices and day-to-day office IT
• Working knowledge of switches, routers, wireless and VPNs
• Comfortable in a role with a meaningful amount of 1st and 2nd line ticket support
• Confident operating as the senior IT person on site in a small team
• Clear communicator who works well with non-technical users

Helpful background

• Contact centre, customer service, travel, hospitality, reservations or sales-support environment
• Experience with telephony or UCaaS platforms such as RingCentral, Teams Phone, Zoom Phone, UContact or similar
• Experience supporting a growing office or new site launch
• Exposure to PCI, firewall, wireless or vulnerability tooling would be useful, but is not essential

Interview process

• 2-stage process, including technical and stakeholder interview

Interested?

Apply now for immediate and confidential consideration.

We share the full job description, client name and confirmed benefits with qualified applicants.