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JOB TITLE: Patient Account Manager

DEPARTMENT: Membership Billing

REPORTS TO: Mary Evans, Financial Services Manager

SUMMARY:

The Patient Account Manager (PAM) is responsible for helping our physician clients grow and sustain thriving membership practices by ensuring their financial operations run flawlessly. This role serves as a trusted financial partner to physicians, office managers, and patients, delivering accurate billing, timely collections, and proactive financial guidance that directly supports practice growth and patient retention.

This role requires a high degree of personal ownership, discipline, and attention to detail. The ideal candidate thrives in a high-volume, high-accountability environment where their work has a direct impact on the success of the physicians they support. This individual is meticulous with follow-through, proactively improves and automates billing and collection processes, and continuously refines workflows using technology and emerging tools to deliver better, faster service to our clients.

The PAM manages a portfolio of practices with accountability for the following outcomes:

• Protect client revenue: Process and maintain accurate payment information; enforce credit-card-on-file and ACH payment methods versus check
• Expand client revenue: Support membership fee adjustments and manage billing renewals
• Advise on client financial health: Ensure physicians have timely visibility into their practice’s financial position through accurate daily posting and reconciliation; provide physicians with proactive financial guidance and insights that inform practice decisions and support long-term growth

DUTIES AND RESPONSIBILITIES:

• Complete month-end reporting responsibilities, including consolidating data and preparing accurate financial reports.
• Ensure physicians have real-time visibility into their practice’s financial position through accurate daily payment posting and reconciliation. Actively support ongoing automation and system improvements to deliver faster, more reliable service.
• Protect client revenue by driving timely collections with urgency, discipline, and a patient-first approach. Maintain rigorous follow-up cadence, accurate documentation, and clear escalation when needed.
• Conduct patient outreach via phone, text, and email for past-due balances; escalate issues to office managers as appropriate; send non-payment notices within defined timelines.
• Own continuous improvement of billing and collections workflows by identifying manual, repetitive, or error-prone processes and leveraging technology tools to reduce manual work, improve accuracy, and scale operations efficiently.
• Support practice growth by managing membership fee adjustments and billing renewals. Proactively review patient lists and coordinate with physicians, implement requested changes, and identify risks or issues in advance to minimize patient disruption.
• Partner with physicians and office managers to review at-risk accounts and develop clear action plans. Surface issues early and recommend solutions rather than waiting for direction.
• Manage patient payment updates accurately and on time across phone, office, and web-based channels.
• Play a direct role in client practice growth by leveraging and refining the “Save a Patient” protocol. Identify root causes of patient dissatisfaction or potential churn, gather relevant information, and recommend approved retention strategies that help physicians maintain and expand their patient base.
• Perform other related duties as assigned by management.

QUALIFICATIONS:

• Experience in billing, accounts receivable, collections, revenue cycle management, or similar high-volume operational roles strongly preferred.
• Proven ability to manage detailed work accurately under deadlines.
• Comfortable working with systems, data, and new tools; curiosity and willingness to learn are essential.
• Bachelor’s degree preferred.
• Spanish speaking is a plus

CORE COMPETENCIES:

Analytical

• Synthesizes information, analyzes data, and applies judgment to improve outcomes.

Communication

• Communicates clearly and concisely with physicians, patients, and internal stakeholders; presents problems with proposed solutions.

Client Partnership

• Builds trust with physicians and office managers through proactive communication, professional handling of difficult conversations, and a genuine commitment to supporting practice success.

Teamwork

• Prioritizes team success, collaborates effectively, and supports shared goals.

Professionalism

• Demonstrates accountability, reliability, and follow-through under pressure.

Initiative

• Takes ownership, seeks responsibility, and proactively identifies opportunities to improve results.

Judgment

• Makes sound, timely decisions with appropriate escalation when needed.

Planning & Organization

• Manages time effectively, prioritizes work, and maintains disciplined follow-up.

Quality

• Maintains accuracy and thoroughness; proactively prevents errors.

Operational Rigor & Automation Mindset

• Demonstrates exceptional attention to detail and accuracy in high-volume environments
• Actively seeks opportunities to simplify, standardize, and automate workflows
• Comfortable learning and experimenting with new tools and technologies, including AI-enabled solutions

Technical Skills

• Continuously builds systems, processes, and tool proficiency

COMPENSATION AND BENEFITS:

• Hourly compensation, paid bi-weekly
• Bonus potential based on achievement of individual and company targets
• Comprehensive medical, dental, and vision coverage (effective the first day of the month following date of hire)
• Company-paid life and disability benefits
• 401(k) plan with a 4% company match (eligible after 6 months of employment)

OTHER:

• Onsite four days per week (Monday-Thursday) at Specialdocs’ office in Deerfield, IL
• Employment contingent upon successful completion of a background check

Founding Sales Leader / Account Executive (Full-Cycle)

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APPLY HERE: : In-Person Only, Chattanooga TN (with frequent travel to factories)

Compensation: $100,000+ base + Unlimited OTE

Equity: TBD

Company Website: ⸻

What We Do

AI Automation for Manufacturing.

We help factories eliminate paper, manual data entry, and disconnected systems, replacing them with intelligent workflows that learn directly from the factory floor.

Our software connects machines, ERPs, and people in real time, turning tribal knowledge, production data, and quality workflows into systems that run smoother, faster, and smarter.

Factories today still run on whiteboards, spreadsheets, and tribal knowledge. Harmony turns those processes into AI-powered workflows that actually execute the work.

Backed by the founders of HubSpot, Typeform, Apollo, Hustle Fund, Brickyard, and more.

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Our Mission

We are here to reindustrialize America.

That means bringing world-class technology back to the factory floor, empowering operators, restoring pride in American manufacturing, and helping people do their best work again.

We believe great companies are built by great people, together, in person.

We train together, eat together, and build products that move the needle for real industries and real people.

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About the Role

This is a Founding Account Executive role (full-cycle sales).

You will work directly with the founder every day to help build the sales engine for Harmony from the ground up.

This is not a traditional SaaS AE role.

Our sales process involves deep research, cold outreach, factory visits, relationship building with owners and operators, and closing complex deals that transform how factories run.

You will be responsible for the entire sales process, including:

• Building your own pipeline

• Prospecting and outreach

• Running demos

• Nurturing relationships

• Visiting factories in person

• Closing deals

We move fast and we do things that do not scale. We cold call. We show up at factories. We send custom gifts. We meet operators on the floor.

You will help define how Harmony sells to manufacturers and help build the company’s go-to-market playbook.

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Do Not Apply If You

1. Will not relocate to Chattanooga, TN

2. Are unwilling to work in person and put in long hours

3. Are not comfortable cold calling and building pipeline yourself

4. Are unwilling to travel to factories

5. Do not want to help rebuild American manufacturing

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What You’ll Do

Own the Full Sales Cycle

• Generate pipeline through cold outreach, referrals, events, and creative outbound

• Research and identify manufacturing companies that are strong fits for Harmony

• Use tools to source leads

• Run discovery calls and product demos

• Build relationships with operators, plant managers, and owners

• Travel to factories to understand operations and close deals in person

• Manage deals from first conversation through signed contract

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Build Pipeline from Scratch

This is a true founding sales role.

You will help build the pipeline engine for Harmony by:

• Cold calling manufacturing companies

• Sending thoughtful outbound emails and LinkedIn messages

• Creating personalized outreach campaigns

• Attending manufacturing events and trade shows

• Visiting factories and meeting owners directly

We believe the best deals are built through real relationships, not just Zoom calls.

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Work Directly With the Founders

You will work with the founder daily to:

• Refine messaging

• Improve the demo

• Identify ideal customers

• Close strategic deals

• Develop the sales playbook

This role will have a huge impact on how the company grows.

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Help Build Partner Channels

Manufacturing software is often sold through partners.

You will help establish relationships with:

• ERP providers

• Manufacturing consultants

• Systems integrators

• Industry advisors

These partnerships will become an important source of pipeline and distribution for Harmony.

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Preferred Qualifications

These are not strict requirements, but candidates with this background will ramp faster.

• Experience selling to manufacturers or industrial companies

• Full-cycle closing experience from prospecting through close

• Experience selling high-ticket B2B software or hardware

• Familiarity with manufacturing operations, supply chains, or factory environments

• Experience selling ERP, MES, production software, automation, or industrial technology

• Comfortable conducting on-site customer visits and factory walkthroughs

• Strong outbound experience including cold calling, cold email, and creative prospecting

• Experience using tools such as:

 • LinkedIn Sales Navigator

 • Wiza

 • HubSpot

 • Apollo

• Experience working in early-stage startups

• Experience working closely with founders on GTM strategy

• Entrepreneurial mindset and comfort operating in high-ownership environments

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Success Metrics

Success in this role will be measured by both revenue outcomes and foundational GTM progress.

Revenue and Pipeline

• Consistently build and manage a strong outbound pipeline

• Generate qualified opportunities with manufacturing companies

• Close high-value deals with factory operators, executives, and ownership teams

• Maintain a healthy pipeline that supports long-term revenue growth

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Customer Impact

• Build strong relationships with operators, plant managers, and manufacturing leaders

• Successfully run discovery calls, demos, and factory walkthroughs

• Help customers clearly understand the operational value of Harmony

• Contribute to customer wins that become referenceable success stories

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GTM Development

• Help refine Harmony’s sales messaging and positioning

• Identify patterns in successful deals and ideal customers

• Improve demos, discovery questions, and deal strategy

• Contribute to building repeatable outbound strategies for selling to factories

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Market Expansion

• Identify new opportunities across manufacturing verticals

• Help establish relationships with industry partners such as ERP providers, consultants, and systems integrators

• Contribute ideas that improve how Harmony reaches and sells to manufacturers

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Culture and Perks

• In-person only, full-time in Chattanooga TN with frequent travel to factories and customer sites

• Weekly team dinners to build connection and community

• Gym, sauna, and cold plunge access plus a personal trainer three times per week

• High-equity compensation

• Work directly with the founder every day with full ownership

• High-trust, high-intensity environment built on craft, speed, and impact

Now Hiring: Technical Business Analyst (Contract) – Healthcare Technology

At Hire Elevation Resources, we are partnering with a leading healthcare organization on a high-impact scheduling system build initiative—and we’re looking for a Technical Business Analyst who thrives in translating complexity into clarity.

This role is ideal for someone who goes beyond gathering requirements—you dig into the technical details, identify gaps, and ensure engineers have exactly what they need to build.

What You’ll Do

This role is ideal for someone who goes beyond gathering requirements—you dig into the technical details, identify gaps, and ensure engineers have exactly what they need to build

• Partner closely with Product Owners and engineering teams to translate business requirements into technical specifications
• Break down complex concepts into clear, actionable user stories and acceptance criteria
• Identify gaps in requirements and proactively ask: “What are we missing to make this work?”
• Create data mappings and data flow diagrams to visualize system interactions
• Facilitate discussions with stakeholders to ensure alignment across business and technical teams
• Support Agile ceremonies including backlog grooming, sprint planning, and retrospectives

What We’re Looking For

Strong experience as a Technical Business Analyst or similar role supporting engineering teams

Proven ability to translate functional requirements into technical detail

Hands-on experience with:

• Data mapping
• Data flow / process diagrams
• System integrations
• Working knowledge of relational databases (tables, relationships, basic querying)
• Comfortable working directly with software engineers to clarify requirements and close gaps
• Ability to identify missing information and drive it to resolution independently

What Sets You Apart

• You are more technical than functional in your approach
• You don’t just document—you analyze, challenge, and refine
• You naturally uncover gaps in requirements and data flows
• You bring clarity through structured thinking and visualizations
• You are confident engaging with engineers and speaking their language

Environment

• Agile delivery model with active backlog management
• Requirements already exist and are being refined within Azure DevOps
• Strong Product Owner partnership providing direction on areas needing deeper technical detail
• Focus on building out technical artifacts to support engineering execution

Nice to Have

• Experience in healthcare systems or scheduling platforms
• Experience in healthcare environments (not required)
• Familiarity with tools such as Jira, Azure DevOps, Visio, Lucidchart, or Miro

Based in Houston, Taurus Industrial Group (Taurus) is a leading, integrated and industry-diversified technical services company offering end-to-end services across multiple service lines. Leveraging a growing footprint with operations in the U.S., Canada, and Mexico, Taurus’s service offerings cover engineering and automation, electrical and instrumentation, power systems testing and commissioning, civil and mechanical crafts, pipe and structural steel fabrication, rotating equipment maintenance and repairs, full-service soft crafts, insulation and scaffold, specialty tooling and machining, technical bolting, heat treating, hot-tapping, line stopping and NDT / inspections.

With over 60 years of continuous, safe, and reliable operating experience, Taurus operates across multiple industries and sectors, providing front-end engineering, routine maintenance, capital projects, and turnaround services. We service multiple areas of the energy industry, from our origins in traditional petrochemical and refining industries to the broader power, natural gas, midstream, industrials, and the emerging renewables market.

About the Role:

Summary The Field Service Technician performs a variety of tasks, including but not limited to, onsite bolting, heat treating and/or field machining. Completes any and all tasks assigned by the Field Supervisor to meet goals of increased efficiency, profitability, and customer satisfaction. Ideal candidates will have experience with construction or mechanical work and/or possess knowledge of plant maintenance and repair work.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• Experience in mechanical bolting, heat treating, or field machining preferred.
• Experience performing maintenance and turnaround services to refining, chemical, midstream, and power.
• High School Graduate or General Education Degree (GED) preferred.
• Possess a current TWIC card or have the ability to obtain one.
• Valid driver license with a clear driving record
• Demonstrated mechanical ability.
• Must be able travel a minimum of 75% of the time.

Knowledge, Skills and Abilities

• Ability to pass a non-DOT medical exam, drug and alcohol test, respirator qualification test, and federal class background check.
• Ability to work at heights or in enclosed spaces.
• Accuracy – Ability to perform work accurately and thoroughly.
• Detail Oriented – Ability to pay attention to the details of a project or task.
• Safety Awareness – Ability to identify and correct conditions that affect employee safety.
• Working under pressure – ability to complete assigned tasks under stressful situations and adapt to changing assignments on short notice.
• Accountability – Ability to accept responsibility and account for his/her actions.

Essential Functions

• Perform onsite bolting, heat treating or field machining work at customer locations.
• Troubleshoot onsite equipment and determine the proper methods fulfill customer’s needs and specific applications.
• Operate a variety of tools for field work.
• Properly document and/or record work performed utilizing required internal and customer job-related forms/paperwork.
• Keep a clean and safe working environment and optimize space utilization.
• Communicate and cooperate with supervisors and coworkers.
• Meet and communicate with customers in a professional manner.
• Operate and preventively maintain company tools, equipment, and vehicles.
• Follow quality service standards and comply with procedures, rules, and regulations.
• Work in accordance with all safety regulations
• Other duties as assigned

Physical Demands

Must be able to stand and walk for much of the day. Ability to lift 5-25 pounds frequently and ability to lift, up to, 50 pounds occasionally.

Work Environment

Is frequently exposed to variable weather conditions. Other conditions may include proximity to forklifts or other heavy machinery and using various tools and hardware. Worker is subject to frequent heavy lifting.

BE SURE TO APPLY ON OUR WEBSITE:

The Virtual Design and Construction (VDC) manager is a fast-paced position overseeing the planning and coordination of a variety of projects. The VDC Manager will lead all aspects of Harvey Cleary’s VDC construction initiatives across the company, ensuring projects are taken from the design phase and digitally modeled to solve coordination issues before the start of field installation.

This role will function as a subject matter expert for VDC processes and technology innovation platforms, ensuring that building Information modeling (BIM) coordination is utilized throughout the Harvey Cleary organization. This individual embodies Harvey Cleary’s values of integrity, quality, and innovation in their work and interactions with team members and project stakeholders. The VDC Manager will report to the Director of Technology while supporting various operations teams in the successful VDC delivery of projects.

Supervisory Responsibilities

• In collaboration with the Director of Technology, recruit, interview, hire, and train new staff in the VDC department.
• Oversee the daily workflow of the department.
• Provide constructive and timely performance evaluations of VDC team members.

Duties and Responsibilities

• Manage deployment of VDC initiatives and VDC technology platforms.
• Train, educate, and mentor VDC engineers as well as project staff on current BIM/VDC processes and services.
• Lead in the compliance, development, and refinement of the Harvey Cleary BIM Execution Plan (BEP) and adhere to the Harvey Cleary BIM standards and refinement of future iterations.
• Create Building Information Models (BIM) of varying Levels of Development (LOD) and dimensions (3/4/5/6D) to meet project requirements.
• Identify, champion, and implement innovative improvements in model-based processes and technologies that improve project delivery.
• Perform clash detection of federated models and lead coordination efforts with project teams, clients, consultants, subcontractors, manufacturers, etc.
• Create 4D and physical models to inform construction planning, site logistics, constructability reviews, lift plans, safety, quality control/assurance, etc.
• Support preconstruction teams in the development of 3D quantity takeoffs.
• Provide technical expertise to assist business development and marketing teams in pursuit efforts, including interview preparation and assistance with site logistics, physical models and 4D site logistics models.
• Participate in weekly team meetings to review the BIM coordination process, as needed, in collaboration with project teams.
• Collaborate with project teams to ensure the VDC team is producing construction documents that are efficient, accurate, and appropriate for the team’s use in their coordination efforts.
• Mentor and guide the VDC department staff to further the value of the department and it’s day to day responsibilities.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree in architecture, engineering, construction management, or a related field, or equivalent training/experience.
• 5+ years AEC industry experience in VDC role, preferably in the construction industry.
• Strong knowledge of MEP industry, CAD modeling, construction scheduling, and time managment
• Proven leadership qualities from previous project roles.
• Excellent written and oral communication skills and ability to interact effectively with all levels of employees.
• Must be a motivated self-starter and the ability to handle multiple tasks.
• Ability to function as BIM/VDC project manager on assigned projects.
• Ability to develop and implement BIM/VDC processes on assigned projects.
• Ability to implement BIM/VDC field construction processes.
• Ability to manage multiple projects and priorities simultaneously.
• Ability to work well both in a team environment and on individual assignments.
• Ability to work with autonomy, think critically, and use professional judgment.
• Proficiency with modeling, CAD, and coordination software’s (Revit, Navisworks, AutoCAD, SketchUp, Procore, etc.).
• Proven experience leading BIM coordination meetings with a variety of stakeholders.
• Proficiency reading and interpreting construction drawings, specifications, and schedules.
• Proficiency with Microsoft 365 and various video conferencing platforms (Teams, Zoom, Webex, etc.).

Physical Requirements

• Prolonged periods of sitting and working on a computer.
• Willingness to communicate.
• May be required to lift, carry, and move up to 15 lbs.

Prospective employees must be able to pass a criminal background check and random drug screens.

Business HR Manager – Pella Operations

Location: Macomb, IL or Murray, KY

Job Summary:

We are seeking a highly motivated and experienced Business HR Manager to join our Operations HR team. This role will be a part of our manufacturing facility leadership team. In this role, you’ll be responsible for workforce planning, plant-specific initiatives (acquisition, retention, community engagement, & local talent pipeline development), and building a holistic talent advantage. You will also partner directly with the Plant Manager and their leadership team within the facility to drive plant performance and success.

Key Responsibilities:

• Partners with HR & Ops leaders to develop and deploy talent strategies aligned with the achievement of business objectives.
• Actively serves as one of the plants core leadership team members, leveraging knowledge of talent strategies and business acumen to create a long-term talent advantage that achieves results.
• Identifies opportunities within the plant that require talent solutions and applies the right solutions for success (leadership development, career pathing, team structures, etc.)
• Contributes to long-term strategic plans and direction of the business and manufacturing plants, functioning as part of the site’s senior leadership team.
• Establishes an inclusive work environment, aligned with the Pella culture, that enhances team member experience and increases retention.
• Provides coaching and feedback to the Plant Manager and their leadership staff within the facility, enabling and empowering them to reach their full potential.
• Leverages HR reporting and metrics; analyze data, diagnose issues, and recommend solutions to address business challenges.
• Drives operational excellence to scale the team’s impact; continuously improving the way work is done to allow for greater focus on longer term strategies.
• Ensures staffing levels meet and/or exceed forecasted production goals – through attraction, development, and engagement of team members.
• Represents Pella within the geographic area through involvement in charitable giving, partnerships with local businesses and active community leadership.
• Anticipates organizational needs and adapt quickly to rapidly emerging situations.
• Partners with Operations, HR Services, and HR COE’s to help develop, refine, and implement key projects.

QUALIFICATIONS

• Alignment with the people-first culture of Pella; a caring leader with a passion for continuous learning, achieving results, and developing themselves and others.
• Experience working as a business leader within a manufacturing setting contributing and developing long term business strategies, driving performance, and building talent capabilities.
• Understanding of core manufacturing performance metrics, KPI’s, financials, and business practices.
• Strong working knowledge and experience applying talent strategies including capability building, succession planning, goal setting, employee engagement, and talent development.
• A strong foundation in HR processes and practices to help contribute to HR team’s development and refinement of processes.
• Strategic as well as tactical; understands the bigger picture of the broader company strategy and is able and willing to roll up their sleeves to do what it takes to get there.
• Credible leader and team member; quickly builds effective working relationships centered on trust across functions and teams.
• Decisive, action-oriented and organized; manages priorities effectively and drives execution through completion.
• Adaptable and flexible, able to quickly learn new concepts and apply them to varying situations and challenges.
• Demonstrated ability to effectively communicate with individuals at all levels of the organization and externally.
• Excellent verbal and written skills.

EDUCATION and/or EXPERIENCE

• Excellent verbal and written bachelor’s or master’s degree in human resources or a business-related field.
• 5-7+ years of related experience plus 3+ years’ experience in a human resources leadership role, manufacturing, or another business function or equivalent combination of education and experience.
• Prior experience as an HR leader within a large manufacturing facility.

About the ANA

The ANA’s (Association of National Advertisers) mission is to drive growth for marketing professionals, brands and businesses, the industry and humanity. Founded in 1910, the ANA provides leadership that advances marketing excellence and shapes the future of the industry. Our membership includes more than 20,000 brands and 50,000 industry professionals that collectively invest $400 billion in marketing and advertising annually. It consists of U.S. and international companies, including client-side marketers, nonprofits, universities, and marketing solutions providers, which include ad agencies, marketing data science and technology suppliers, law firms, consultants, and vendors. We are obsessed with delighting our members through superior products and services and an unwavering commitment to helping them become more effective marketers, build stronger brands, develop a more productive industry, and benefit humanity through bold leadership and innovation programs.

The ANA provides many benefits to its members, including best-in-class training led by the Marketing Training & Development Center(MTDC). As an eLearning Instructional Designer and Developer you will be a key contributor to this training by helping to advance and innovate the on-demand training program which currently includes close to 100 courses, certificate programs, and a certification program. This role is a full-time hybrid (position based in the New York, N.Y. headquarters).

Location

New York City (4 days in-office, Fridays remote)

About the Position

Join the skilled ANA MTDC team delivering top-tier self-paced learning to leading organizations worldwide. We are seeking an experienced eLearning Instructional Designer and Developer (IDD) to both design and develop interactive eLearning course experience. Development will be your primary responsibility, and instructional design will be your secondary responsibility. As an instructional designer, you will help identify content needs, build a pipeline of design and development projects, work with subject matter experts to develop/update/redesign instructional materials based on proven instructional design methods, and collaborate with course developers. As a course developer, you will be very skilled in technical course development and convert instructional materials into interactive/engaging courses using various course authoring software, platforms for AI-generated content and videos, visual/graphic design tools, and audio/video software.

What You Will Be Doing

Instructional Designer (approximately 30% of your time, subject to change based on business needs):

• Creating, managing, and maintaining the scope of the course design and development projects
• Identifying marketing industry learning needs and on-demand channel gaps for course development projects
• Identifying and working with subject matter experts on the on-demand course projects and keeping the course development pipeline filled on an on-going basis
• Refining supportive course design processes and templates for subject matter experts
• Following established eLearning design and development standards/guidelines, while continually enhancing them with innovative approaches
• Designing instructional materials with subject matter experts that will deliver engaging and interactive eLearning courses with multiple lessons, case studies, activities, knowledge checks, downloadable tools, and assessments
• Designing new microlearning courses and AI-generated course learning experiences
• Creating eLearning activities that provide practical learning application and enhance retention
• Developing storyboards, video scripts, and audio scripts for course development
• Applying knowledge of copyright and intellectual property guidelines for eLearning
• Collaborating with course developers on the vision for eLearning courses and providing guidance for compelling learning experiences and outcomes

Course Developer (approximately 70% of your time, subject to change based on business needs):

• Building, redesigning, and/or updating SCORM compliant courses using course authoring tools, primarily Storyline 360, RISE, and other platforms (e.g., HeyGen) that use AI to generate content and course videos
• Refining and building new supportive course development project processes and course templates
• Creating multimedia, visual/graphic design, and interactive course solutions
• Supporting audio production, producing videos, and editing audio/video for course development
• Collaborating with instructional designer on the vision for eLearning courses and providing compelling learning experiences and outcomes
• Performing quality assurance (QA) and testing of courses prior to their release
• Collaborating with LMS administrator on testing, publishing, and launching of courses on the LMS and ANA website

Both Roles:

• Building cross-functional partnerships and working with all project stakeholders internally and externally
• Continually evaluating user feedback and working to ensure all instructional materials are consistent and up-to-date and redesigning/updating course content when needed
• Maintaining well organized project documentation and folders with all content and course assets
• Providing customer support help as needed for member, registration, course, and LMS inquiries
• Other eLearning instructional design and development responsibilities as deemed necessary for the business

What We Need to See From You

• Bachelor's degree along with a minimum of 3-5 years of experience designing eLearning instructional design materials with subject matter experts (approximately ten or more projects annually) and
• developing eLearning courses (including microlearning) in Storyline 360, RISE, and platforms that provide AI-generated content and course videos (e.g., Synthesia) (approximately ten or more course projects annually)
• Exceptional knowledge and working experience in the application of adult learning theories and instructional design approaches in eLearning courses
• Excellent communication (written, verbal, interpersonal) and collaboration skills – with the ability to provide thoughtful and logical feedback to subject matter experts
• Ability to write effective copy and instructional text with proven grammar and editing capabilities
• Above average proficiency in Microsoft Office applications, especially in PowerPoint – you should be a super user!
• Strong multimedia skills specifically visual/graphic design skills and audio/video development and editing capabilities – to enhance the learning experience – a must have!
• Strong attention to detail
• Excellent project management and time-management skills
• Ability to work independently and collaboratively in a results-oriented environment

How You Can Stand Out

• Tell us why you love your work and why you want to work with the ANA MTDC team
• Show us your portfolio that exhibits your innovation and expertise in instructional design as well as course (including microlearning) development in Storyline 360 and RISE
• Master’s degree in instructional design, educational technology, or related field
• Corporate eLearning instructional design and development experience
• Possess a background and /or interest in marketing or related field

Salary and Total Rewards Package

Starting pay range: $90,000 to $100,000 based on relevant experience and qualifications.

Comprehensive health and wellness benefits, 401k with company match, flexible scheduling, generous paid time off program, casual dress code, incentives, and rewards. 

To Apply:

If your skills, experience, and enthusiasm align with this position's requirements and responsibilities, please forward a cover letter with salary requirements and a resume to . Note, only applicants who include salary requirements will be considered. 

Construction Estimator- $135K annually DOE!

This position is a direct hire opportunity!

Integrity Trade Services is hiring a Integrity Trade Services is hiring an Estimator for our construction client at $135K annually DOE! Receive comprehensive benefits through our client upon hire!

Responsibilities:

The Construction Estimator will support the pursuit and award of work by preparing accurate, competitive bids and budgets across a variety of markets. This role requires a detail-oriented, solutions-driven professional who thrives in a fast-paced, metrics-focused environment.

• Prepare bids and estimates for lump sum projects both independently and as part of a collaborative estimating team.
• Manage multiple pursuits simultaneously, effectively prioritizing bids, budgets, and deadlines.
• Perform detailed project quantity takeoffs and translate them into clear, organized bid proposals.
• Develop and refine bid scopes to ensure complete coverage of project requirements.
• Level and qualify subcontractor proposals, ensuring accuracy, completeness, and alignment with project needs.
• Create logistics plans and bid schedules that reflect project constraints, phasing, and site conditions.
• Establish general conditions and general requirements for each project based on size, complexity, and delivery method.
• Develop and analyze budget unit costs to support accurate pricing and value-driven solutions.
• Proactively identify issues and propose practical, solutions-oriented recommendations throughout the estimating process.
• Partner with internal and external stakeholders to support a smooth handoff from preconstruction to operations.

Location: Chicago, IL

Schedule/Shift Details: Day shift

Qualifications:

• Proven experience in bidding and estimating lump sum construction projects in a preconstruction or estimating role.
• Demonstrated ability to handle multiple bids and budgets concurrently while meeting deadlines.
• Strong skills in quantity takeoffs, bid scope development, and subcontractor leveling/qualification.
• Experience preparing logistics plans and bid schedules for a variety of project types.
• Ability to establish general conditions and general requirements tailored to project-specific needs.
• Solid understanding of budget unit costing and cost drivers in commercial construction.
• Preferred market background in one or more of the following: public/municipal, healthcare, interiors (office, lobbies, renovations), retail, and ground-up/civil new construction.
• Additional pluses include experience with conceptual budgeting, GMP proposals, and GC/fee and qualification proposals.
• Highly motivated by winning work, setting and achieving bid-to-win goals, and taking on challenging pursuits.
• Confident, polished presence with clients and internal teams, remaining calm and composed under pressure.
• Known for going above and beyond, embracing constructive feedback, and continuously refining skills.
• Flexible and adaptable, able to pivot quickly as priorities, strategies, or project requirements change.
• Strong collaborator who works effectively across teams and builds trusted relationships with both clients and colleagues.

Benefits:

• 401(k)
• Medical, Dental, Vision Insurance
• Employee assistance program
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement

Why choose Integrity Trade Services?

At ITS, we offer our employees a competitive salary paid weekly and a comprehensive benefits package, including medical, dental, and vision insurance.

Interested? Want to Learn More?

Reach out to Melissa Bauza at or call 7 !

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Senior Business Analyst – Professional Services

(Enterprise Digital Enablement Program)

Location: New York City (Hybrid: in-person + remote days)

Type: Full-Time

We’re looking for a Senior Business Analyst to support large-scale digital transformation and SaaS implementation projects. You’ll work closely with business stakeholders, product teams, and technical squads to translate business goals into clear requirements, workflows, user stories, and solution designs.

This role is perfect for someone who thrives in fast-paced environments, loves bringing clarity to complexity, and has strong experience across enterprise programs.

•            Lead discovery sessions with business owners, SMEs, and end-users to gather requirements.

•            Analyze business processes, pain points, and operational workflows to identify improvements.

•            Translate business needs into detailed functional specifications, user stories, and acceptance criteria.

•            Map current-state and future-state processes and create the documentation that supports them.

•            Ensure traceability between business requirements, functional specifications, and delivery tasks.

•            Work with product managers, architects, and developers to shape feasible, scalable solutions.

•            Clarify requirements during design and build; remove ambiguity and ensure alignment.

•            Participate in sprint planning, backlog prioritization, and refinement ceremonies.

•            Review functional deliverables, test scenarios, and validate that solutions meet requirements.

•            Support UAT planning, test execution, defect validation, and readiness sign-off.

•            Serve as a bridge between business teams and technical teams, ensuring smooth communication.

•            Build strong relationships with leaders, champions, and operational teams.

•            Facilitate workshops, demos, and review sessions with cross-functional stakeholders.

•            Prepare clear documentation, diagrams, and presentations tailored for executive or operational audiences.

•            Analyze data to validate assumptions, identify gaps, and refine business requirements.

•            Define KPIs and success metrics that align with business goals.

•            Support reporting and dashboards by specifying data needs and validation rules.

•            Contribute to roadmap planning and dependency assessment.

•            Help ensure timelines, scope, and quality standards are respected.

•            Flag risks, issues, and design decisions early and clearly.

•            Maintain and structure the functional backlog, including prioritization and documentation.

•            Work under the direction of the PM/Proxy Product Owner to align delivery priorities, sprint scope, and backlog sequencing with project timelines and client commitments.

•            Partner with the PM/Proxy PO during solution design reviews to validate feasibility, assess impact, and flag risks or dependencies early in the process.

•            Support the PM/Proxy PO in specification review and validation cycles, ensuring JIRA user stories comply with specification templates and are delivery-ready.

•            Coordinate with the PM/Proxy PO on client-facing specification validation sessions, ensuring alignment between technical architecture, KPI logic, and final UI/UX.

•            Provide the PM/Proxy PO with clear, timely inputs on sprint readiness, effort estimation, and delivery risks to enable informed planning decisions.

•            Collaborate with the PM/Proxy PO and delivery leads on go-live readiness, production release validation, and post-deployment support coordination.

•            Execute functional configurations within the platform based on validated specifications and user stories.

•            Configure workflows, business rules, KPI logic, gamification parameters, and user-facing experiences aligned with the solution design.

•            Collaborate with Data Integrators and TAMs during the technical and functional implementation phase to ensure delivery quality and completeness.

•            Own the end-to-end functional setup of delivery packages, ensuring configurations match approved specifications before moving to QA.

•            Lead internal QA/UAT cycles by cross-validating delivery outputs against functional specifications and acceptance criteria.

•            Perform peer-review QA on user stories delivered by other Business Analysts to ensure compliance, consistency, and production readiness.

•            Define and execute test scenarios, validate defect resolution, and document QA outcomes for internal and client sign-off.

•            Support client UAT execution by coordinating test plans, facilitating validation sessions, and ensuring delivery compliance with client expectations.

•            Ensure production-readiness of delivery packages before go-live, partnering with the PM/Proxy PO and delivery leads on release validation.

•            5–8+ years of experience as a Business Analyst in consulting, SaaS, digital transformation, or enterprise programs.

•            Strong experience gathering and documenting business requirements.

•            Demonstrated ability to analyze complex processes and translate them into clear specifications.

•            Experience working in Agile or hybrid delivery environments.

•            Comfortable facilitating workshops and presenting to diverse stakeholders.

•            Excellent clarity in writing requirements, diagrams, and functional documentation.

•            Strong analytical mindset with the ability to make data-driven recommendations.

•            Experience with CRM (Salesforce, Dynamics, or ServiceNow) or SaaS platforms.

•            Experience in large transformation programs with multiple business units.

•            Familiarity with KPIs, reporting, dashboards, or data workflows.

•            Exposure to change management, enablement, or user adoption initiatives.

•            Hands-on experience with functional configuration of SaaS platforms, including workflow setup, business rules, and UI/UX parameterization.

•            Experience owning QA/UAT processes, including test planning, defect tracking, and production readiness validation in enterprise delivery environments.

•            Requirements are crystal clear and enable smooth delivery.

•            Stakeholders feel aligned, supported, and understood.

•            Technical teams receive high-quality inputs and guidance.

•            Solutions meet business expectations without unnecessary rework.

•            Documentation, backlog, and processes are structured, consistent, and reliable.

•            Functional configurations are accurate, thoroughly tested, and production-ready with minimal rework cycles.

•          QA processes are rigorous, and delivery passes internal and client validation with high confidence.

Corporate Travel Service’s luxury leisure travel brand, Exceptional Journeys, has been experiencing significant growth as travel demand now exceeds pre-pandemic levels. Exceptional Journeys seeks an organized, energetic, and conscientious professional to support this growth by serving our luxury leisure clientele. Candidates must possess self-evident written and oral communication skills, organizational skills of the highest order, and a significant aptitude for managing many varied tasks and assignments simultaneously.

Responsibilities will include working directly with high-spend clients to plan, refine, and prepare personal travel itineraries. The ideal candidate will demonstrate aptitude for cultivating rapport with travel suppliers, monitoring, enforcing professional standards and deliverables, and streamlining procedures, documents, and other job tools as needed. 

Essential Duties & Responsibilities:

• Conduct introductory meetings with clients to capture specifics of their travel desires
• Conduct research with suppliers for client requests and conduct record changes and other maintenance items
• Flawlessly manage communication with clients and vendors, providing Management and colleagues a “fire and forget” level of comfort with requests
• Initiate, maintain, and grow relationships with Luxury Leisure Travel suppliers
• Exhibit persistent and effective research and recovery skills in pursuit of outstanding commission payments
• Learn and utilize proprietary software to refine and hone client documents (itineraries, invoices, travel documents, etc.)
• Maintain basic revenue and expense accounting for individual trips using proprietary software (experience in accounting not required)
• Produce and analyze reports to present data and make recommendations to clients and colleagues
• Embrace occasional off-hour work hosting evening sales events and attending conferences and/or sales events

Requirements:

• Passion for travel and adventure: International travel experience preferred
• Superior written and oral communication
• Online research experience
• Proven ability to multitask and manage assignments from multiple sources
• High degree of integrity
• Tireless work ethic in service of others
• Advanced knowledge of Microsoft Office suite (including Outlook, Word, Excel, etc.)
• Highly developed organizational skills
• Ability to maintain confidentiality

Compensation and Benefits:

• $60,000 in first year, $90,000+ in second year
• Base + Commission compensation model
• Hybrid remote work with travel opportunities
• Eligibility for year-end profit share
• 401(k) plan with discretionary contributions made by the Company at the end of the year
• Eligibility for group health, dental, and vision Insurance. and participation in Flexible Spending account.
• Eligibility for membership of IATA, an organization providing Travel Agents significant discounts on travel expenses
• International travel opportunities