Gap Remote Customer Service Jobs Jobs in Usa
541 positions found
A
French Customer Service Agents
Salary not disclosed
Job Title: French Customer Service Agents.
Location: Nashville, TN (Onsite) Shift: 1st Shift (Standard hours) Pay Rate:$34/hr Need to Speak French Job Responsibilities Ensures the resolution of complex and high-priority customer issues, coordinating with internal teams to deliver comprehensive and timely solutions.
Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.
Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.
Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.
Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.
Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.
Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.
Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.
Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.
Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.
Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.
Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.
Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.
Requirements Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.
Preferred Skills Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support
Location: Nashville, TN (Onsite) Shift: 1st Shift (Standard hours) Pay Rate:$34/hr Need to Speak French Job Responsibilities Ensures the resolution of complex and high-priority customer issues, coordinating with internal teams to deliver comprehensive and timely solutions.
Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.
Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.
Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.
Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.
Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.
Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.
Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.
Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.
Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.
Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.
Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.
Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.
Requirements Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.
Preferred Skills Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support
A
French Customer Service Agent
🏢 Axelon Services Corporation
Salary not disclosed
Job Title: French Customer Service Agent Location: Nashville, TN Need to speak French Job Responsibilities: Ensures the resolution of complex and high-priority customer issues, coordinating with internal teams to deliver comprehensive and timely solutions.
Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.
Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.
Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.
Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.
Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.
Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.
Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.
Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.
Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.
Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.
Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.
Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.
Requirements: Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.
Minimum required Certification: N/A Preferred Skills: Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Preferred Certification: N/A Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support
Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.
Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.
Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.
Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.
Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.
Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.
Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.
Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.
Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.
Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.
Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.
Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.
Requirements: Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.
Minimum required Certification: N/A Preferred Skills: Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Preferred Certification: N/A Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support
T
Shift Manager – Customer Service Associate (Restaurant)
✦ New
16 - 18
Live MAS! … & Grow your Career at TACO BELL!
“TOP FRANCHISE” 3 Years Running – Entrepreneur
“100 Most Influential Companies” – Time
Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & internal career growth that lets your talents shine!
- One of the largest US Taco Bell Restaurants & Growing Annually
Our Leaders teach & inspire their teams to deliver our flavorful products with fast & friendly service while guiding each associate on their Career Path. We do this by executing daily on detail & delivering excelling financial performance driven by guest satisfaction.
Contact us today to start your Path to Success!
You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed, and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You’ll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.
Shift Lead behaviors include:
- Solving customer complaints quickly and with a smile.
- Providing feedback to Team Members in a positive manner.
- Communicating openly and honestly with the Restaurant Management team.
- Following cash, security, inventory, and labor policies and procedures.
You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. HAZA Bell is an equal opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job. Qualified applicants will receive consideration without regarding to age, race, color, religion, sex, sexual orientation, disability, or national origin. Must be eligible to work in this country.
Job Title: Restaurant Shift Manager
Overview: As a Restaurant Shift Manager, you will oversee the operations during your designated shift, ensuring efficient and smooth functioning of the restaurant. You will lead a team of restaurant crew members, maintain high standards of food quality, cleanliness, and customer service, and uphold company policies and procedures.
Key Responsibilities:
1. Leadership and Team Management:
2. - Supervise and coordinate the activities of restaurant crew members during your shift.
3. - Delegate tasks effectively and ensure team members understand their responsibilities.
4. - Provide coaching, training, and performance feedback to team members to foster a positive and productive work environment.
5. Customer Service Excellence:
6. - Ensure outstanding customer service by greeting customers, resolving complaints, and ensuring all customer inquiries are handled promptly and professionally.
7. - Monitor service quality and address any issues or concerns raised by customers to maintain high levels of customer satisfaction.
8. Operational Oversight:
9. - Oversee the opening and closing procedures of the restaurant, including cash handling and reconciliation.
10. - Ensure adherence to food safety and sanitation standards, including proper storage, handling, and preparation of food.
11. - Monitor inventory levels and order supplies as needed to meet operational demands.
12. Shift Scheduling and Staffing:
13. - Create and maintain shift schedules to ensure adequate staffing levels to meet customer service and operational needs.
14. - Coordinate with the restaurant manager or assistant manager to address staffing gaps and schedule adjustments.
15. Training and Development:
16. - Train new hires on restaurant policies, procedures, and job responsibilities.
17. - Conduct ongoing training sessions to develop team members’ skills in customer service, food preparation, and safety protocols.
18. Financial Accountability:
19. - Monitor sales performance and expenses during your shift to achieve financial targets and control costs.
20. - Implement strategies to maximize profitability and optimize operational efficiency.
21. Communication and Collaboration:
22. - Communicate effectively with the restaurant management team, including managers, supervisors, and other shift managers, to ensure alignment on operational goals and priorities.
23. - Collaborate with kitchen staff, servers, and support personnel to coordinate operations and deliver seamless service to customers.
Requirements:
- Proven experience in a supervisory or managerial role within the restaurant industry, with a strong understanding of restaurant operations.
- Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members.
- Knowledge of food safety regulations and best practices in food handling.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Flexibility to work various shifts, including evenings, weekends, and holidays as required.
Education and Certification:
- High school diploma or equivalent (required); college degree in Hospitality Management or related field (preferred).
- Certification in food safety (e.g., ServSafe) is advantageous.
Physical Requirements:
- Ability to stand, walk, and move around the restaurant environment for extended periods.
- Lift and carry objects weighing up to 25 pounds.
- Work in a fast-paced and sometimes stressful environment.
Benefits:
- Medical, Dental, Vision Health Plan options
- 401(k) Retirement Plan
- STD, LTD, and Life Insurance options
- Opportunities for career advancement within the restaurant management team.
- Employee discounts on meals and beverages.
- Training and development programs to enhance leadership and management skills.
- Paid Time Off in the First Year
- Monthly Performance Bonus
- Annual Awards for Top Performers
Conclusion: As a Restaurant Shift Manager, you play a critical role in ensuring the operational success and customer satisfaction of the restaurant during your shift. Your leadership, organizational skills, and commitment to excellence contribute to the overall success of the restaurant and the satisfaction of both customers and team members.
IF Applicable Pay Transparency Range:
$16.00 - $18.00
“TOP FRANCHISE” 3 Years Running – Entrepreneur
“100 Most Influential Companies” – Time
Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & internal career growth that lets your talents shine!
- One of the largest US Taco Bell Restaurants & Growing Annually
Our Leaders teach & inspire their teams to deliver our flavorful products with fast & friendly service while guiding each associate on their Career Path. We do this by executing daily on detail & delivering excelling financial performance driven by guest satisfaction.
Contact us today to start your Path to Success!
You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed, and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You’ll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.
Shift Lead behaviors include:
- Solving customer complaints quickly and with a smile.
- Providing feedback to Team Members in a positive manner.
- Communicating openly and honestly with the Restaurant Management team.
- Following cash, security, inventory, and labor policies and procedures.
You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. HAZA Bell is an equal opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job. Qualified applicants will receive consideration without regarding to age, race, color, religion, sex, sexual orientation, disability, or national origin. Must be eligible to work in this country.
Job Title: Restaurant Shift Manager
Overview: As a Restaurant Shift Manager, you will oversee the operations during your designated shift, ensuring efficient and smooth functioning of the restaurant. You will lead a team of restaurant crew members, maintain high standards of food quality, cleanliness, and customer service, and uphold company policies and procedures.
Key Responsibilities:
1. Leadership and Team Management:
2. - Supervise and coordinate the activities of restaurant crew members during your shift.
3. - Delegate tasks effectively and ensure team members understand their responsibilities.
4. - Provide coaching, training, and performance feedback to team members to foster a positive and productive work environment.
5. Customer Service Excellence:
6. - Ensure outstanding customer service by greeting customers, resolving complaints, and ensuring all customer inquiries are handled promptly and professionally.
7. - Monitor service quality and address any issues or concerns raised by customers to maintain high levels of customer satisfaction.
8. Operational Oversight:
9. - Oversee the opening and closing procedures of the restaurant, including cash handling and reconciliation.
10. - Ensure adherence to food safety and sanitation standards, including proper storage, handling, and preparation of food.
11. - Monitor inventory levels and order supplies as needed to meet operational demands.
12. Shift Scheduling and Staffing:
13. - Create and maintain shift schedules to ensure adequate staffing levels to meet customer service and operational needs.
14. - Coordinate with the restaurant manager or assistant manager to address staffing gaps and schedule adjustments.
15. Training and Development:
16. - Train new hires on restaurant policies, procedures, and job responsibilities.
17. - Conduct ongoing training sessions to develop team members’ skills in customer service, food preparation, and safety protocols.
18. Financial Accountability:
19. - Monitor sales performance and expenses during your shift to achieve financial targets and control costs.
20. - Implement strategies to maximize profitability and optimize operational efficiency.
21. Communication and Collaboration:
22. - Communicate effectively with the restaurant management team, including managers, supervisors, and other shift managers, to ensure alignment on operational goals and priorities.
23. - Collaborate with kitchen staff, servers, and support personnel to coordinate operations and deliver seamless service to customers.
Requirements:
- Proven experience in a supervisory or managerial role within the restaurant industry, with a strong understanding of restaurant operations.
- Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members.
- Knowledge of food safety regulations and best practices in food handling.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Flexibility to work various shifts, including evenings, weekends, and holidays as required.
Education and Certification:
- High school diploma or equivalent (required); college degree in Hospitality Management or related field (preferred).
- Certification in food safety (e.g., ServSafe) is advantageous.
Physical Requirements:
- Ability to stand, walk, and move around the restaurant environment for extended periods.
- Lift and carry objects weighing up to 25 pounds.
- Work in a fast-paced and sometimes stressful environment.
Benefits:
- Medical, Dental, Vision Health Plan options
- 401(k) Retirement Plan
- STD, LTD, and Life Insurance options
- Opportunities for career advancement within the restaurant management team.
- Employee discounts on meals and beverages.
- Training and development programs to enhance leadership and management skills.
- Paid Time Off in the First Year
- Monthly Performance Bonus
- Annual Awards for Top Performers
Conclusion: As a Restaurant Shift Manager, you play a critical role in ensuring the operational success and customer satisfaction of the restaurant during your shift. Your leadership, organizational skills, and commitment to excellence contribute to the overall success of the restaurant and the satisfaction of both customers and team members.
IF Applicable Pay Transparency Range:
$16.00 - $18.00
N
Scale Operator- Customer Service- Topeka
Salary not disclosed
Nucor is North America's largest recycler and most diversified steel and steel products company.
Since 1969, we've led the industry in developing innovative technologies for recycling scrap into high-quality steels that are all around us, from bridges and buildings to cars and appliances.
Basic Job Functions: Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.
Follow all safety practices including proper use of personal protective equipment.
Obtains required information from customers for all transactions, completes required purchasing and shipping documents, and conducts daily reconciliations.
Reviews all documents to ensure regulatory and company requirements are met.
Coordinate shipments (rail and truck), maintain safety records.
Responsible for processing paperwork on radiation events.
Perform other duties as assigned by management.
Minimum Qualifications: 2 years’ cash handling and direct customer service experience in a fast-paced environment.
High School diploma; college degree preferred.
Basic math, account reconciliation, computer and data entry skills.
Ability to effectively communicate verbally and in writing with customers.
Ability to understand and carry out written and oral instructions.
Flexible to work off hours, weekends and holidays in an industrial environment which includes being outdoors in all weather conditions.
Basic computer knowledge for work related purposes.
Alternating 5-6 day work week: Mon-Fri 7:45am
- 4:30pm and (Seasonal Saturdays 7:45am
- 12pm) Detailed Selection Criteria: Complete work history is required to be considered for this position.
Include the employer's name, dates of employments, job title, detailed responsibilities for the position held, and reasoning for leaving.
Any gap in work history must be reflected and include the dates.
Since 1969, we've led the industry in developing innovative technologies for recycling scrap into high-quality steels that are all around us, from bridges and buildings to cars and appliances.
Basic Job Functions: Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.
Follow all safety practices including proper use of personal protective equipment.
Obtains required information from customers for all transactions, completes required purchasing and shipping documents, and conducts daily reconciliations.
Reviews all documents to ensure regulatory and company requirements are met.
Coordinate shipments (rail and truck), maintain safety records.
Responsible for processing paperwork on radiation events.
Perform other duties as assigned by management.
Minimum Qualifications: 2 years’ cash handling and direct customer service experience in a fast-paced environment.
High School diploma; college degree preferred.
Basic math, account reconciliation, computer and data entry skills.
Ability to effectively communicate verbally and in writing with customers.
Ability to understand and carry out written and oral instructions.
Flexible to work off hours, weekends and holidays in an industrial environment which includes being outdoors in all weather conditions.
Basic computer knowledge for work related purposes.
Alternating 5-6 day work week: Mon-Fri 7:45am
- 4:30pm and (Seasonal Saturdays 7:45am
- 12pm) Detailed Selection Criteria: Complete work history is required to be considered for this position.
Include the employer's name, dates of employments, job title, detailed responsibilities for the position held, and reasoning for leaving.
Any gap in work history must be reflected and include the dates.
U
Bilingual Customer Service Representative
Salary not disclosed
JOB DESCRIPTION: Buscamos entrevistadores bilingues para una encuesta en la comunidad Latino/a/e.
Ayude que la comunidad Latino/a/e sea representada.
**This position requires an individual who is Spanish-language proficient at a conversational level.
Individuals who are not Spanish-language proficient are encouraged to apply on our Customer Service Representative job posting.
** NORC is seeking individuals to work as Customer Service Representatives, internally known as Telephone Interviewers.
In this role, you will conduct interviews over the phone with no sales pressure or quotas.
Your work will directly contribute to understanding pressing issues such as: the cost and access to healthcare, the impact of higher education on the labor force, and many other topics that inform social policy.
This position is strictly on-site at the NORC call center.
Employees are required to report to the office daily.
IDEAL CANDIDATE: The ideal candidate for this role: has good communication skills and basic computer knowledge, enjoys speaking with people from diverse backgrounds and professions, is looking for a flexible part-time working schedule, and is available to work evening hours, weeknights and weekends.
RESPONSIBILITIES: Gain the cooperation of respondents over the phone in order to complete a survey by being persuasive and appropriately assertive.
Administer survey using a pre-written script.
Record survey answers verbatim.
Maintain neutral and objective communication with respondents.
REQUIRED SKILLS: Must be able to read, speak, and write fluently in English and Spanish.
Ability to talk on the phone within close proximity of others in a large and potentially loud call center.
Knowledge of Windows, such as sending email or opening and using a web browser to search for information.
Ability to sit and use a telephone headset, dial phone numbers, use a computer keyboard, and read a script off a standard-size computer monitor for up to four hours continuously.
At least 18 years of age.
Legally authorized to work in the United States.
SALARY AND BENEFITS: The pay for this position will be $21.68 per hour, which is based on geographic location.
This position is classified as intermittent.
Intermittent staff are eligible for the following benefits: 403(b) Retirement Plan Paid sick leave Paid holidays Paid orientation and training Free counseling and referrals through NORC’s Employee Assistance Program (EAP) Discount programs – like travel and electronics NORC’s Approach to Equity and Transparency Pay and benefits transparency helps to reduce wage gaps.
As part of our commitment to pay equity and salary transparency, NORC includes a salary range for each job opening along with information about eligible benefit offerings.
At NORC, we take a comprehensive approach to setting salary ranges and reviewing raises and promotions, which is overseen by a formal Salary Review Committee (SRC).
WHO WE ARE: NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions.
Since 1941, NORC has conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration.
EEO STATEMENT: NORC is an equal opportunity employer.
NORC evaluates qualified applicants without regard to race, color, religion, sex, gender, national origin, disability, status as a protected veteran, sexual orientation, and other legally protected characteristics.
Ayude que la comunidad Latino/a/e sea representada.
**This position requires an individual who is Spanish-language proficient at a conversational level.
Individuals who are not Spanish-language proficient are encouraged to apply on our Customer Service Representative job posting.
** NORC is seeking individuals to work as Customer Service Representatives, internally known as Telephone Interviewers.
In this role, you will conduct interviews over the phone with no sales pressure or quotas.
Your work will directly contribute to understanding pressing issues such as: the cost and access to healthcare, the impact of higher education on the labor force, and many other topics that inform social policy.
This position is strictly on-site at the NORC call center.
Employees are required to report to the office daily.
IDEAL CANDIDATE: The ideal candidate for this role: has good communication skills and basic computer knowledge, enjoys speaking with people from diverse backgrounds and professions, is looking for a flexible part-time working schedule, and is available to work evening hours, weeknights and weekends.
RESPONSIBILITIES: Gain the cooperation of respondents over the phone in order to complete a survey by being persuasive and appropriately assertive.
Administer survey using a pre-written script.
Record survey answers verbatim.
Maintain neutral and objective communication with respondents.
REQUIRED SKILLS: Must be able to read, speak, and write fluently in English and Spanish.
Ability to talk on the phone within close proximity of others in a large and potentially loud call center.
Knowledge of Windows, such as sending email or opening and using a web browser to search for information.
Ability to sit and use a telephone headset, dial phone numbers, use a computer keyboard, and read a script off a standard-size computer monitor for up to four hours continuously.
At least 18 years of age.
Legally authorized to work in the United States.
SALARY AND BENEFITS: The pay for this position will be $21.68 per hour, which is based on geographic location.
This position is classified as intermittent.
Intermittent staff are eligible for the following benefits: 403(b) Retirement Plan Paid sick leave Paid holidays Paid orientation and training Free counseling and referrals through NORC’s Employee Assistance Program (EAP) Discount programs – like travel and electronics NORC’s Approach to Equity and Transparency Pay and benefits transparency helps to reduce wage gaps.
As part of our commitment to pay equity and salary transparency, NORC includes a salary range for each job opening along with information about eligible benefit offerings.
At NORC, we take a comprehensive approach to setting salary ranges and reviewing raises and promotions, which is overseen by a formal Salary Review Committee (SRC).
WHO WE ARE: NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions.
Since 1941, NORC has conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration.
EEO STATEMENT: NORC is an equal opportunity employer.
NORC evaluates qualified applicants without regard to race, color, religion, sex, gender, national origin, disability, status as a protected veteran, sexual orientation, and other legally protected characteristics.
H
Customer Service and Intake Supervisor
✦ New
Salary not disclosed
JOB OVERVIEW:
The Supervisor, Customer Service & Intake oversees the intake workflow and daily operations of the customer service team within our company. This role ensures that all customer inquiries, service requests, inspections, estimates, and job‑related information are captured accurately and handled promptly. The Supervisor provides direct leadership to Customer Service Representatives (CSRs), ensures exceptional customer experience, and partners closely with operations, sales, and field teams to support smooth project flow from first contact through job completion.
KEY RESPONSIBILITIES:
Supervision & Team Leadership
- Supervise, coach, and develop Customer Service Representatives responsible for inbound/outbound calls, appointment scheduling, service requests, and customer communications.
- Conduct regular 1:1s, performance check-ins, and annual performance reviews.
- Oversee daily staffing, assign workload, create schedules, and ensure adequate coverage during peak periods.
- Lead team meetings, training updates, and onboarding for new CSRs.
Intake & Workflow Management
- Manage the full intake process for all customer inquiries, including new roof requests, repairs, inspections, warranty claims, and follow-up.
- Ensure all customer and job details are captured accurately in CRM or job management systems.
- Review documentation for completeness and accuracy before handoff to estimators, sales reps, or production teams.
- Serve as the escalation point for complex customer issues or service delays.
Customer Experience & Communication
- Ensure the highest level of customer satisfaction through professional, timely communication.
- Monitor customer interactions and provide coaching to maintain quality standards.
- Resolve escalated customer concerns related to scheduling, estimates, or project timelines.
- Foster a customer-first culture aligned with the company’s values.
Operational Collaboration
- Work closely with sales, project managers, field crews, and production coordinators to ensure seamless handoff of intake information.
- Communicate scheduling changes, follow-up needs, and operational issues in real time.
- Identify process gaps and collaborate with leadership to streamline customer service workflows.
Reporting & Quality Control
- Track key performance metrics such as call volume, intake accuracy, response times, conversions, and customer satisfaction.
- Prepare weekly/monthly reports for management.
- Conduct quality assurance (QA) reviews on CSR communication and data entry.
REQUIREMENTS:
- 3–5 years of customer service, intake coordination, or administrative operations experience.
- At least 1–2 years of supervisory or team lead experience.
- Strong communication and de‑escalation skills.
- High level of accuracy and attention to detail.
- Proficiency with CRM systems or job management software; Microsoft Office skills.
PREFERRED:
- Experience in the roofing, construction, home services, or trades industry.
- Background managing a high-call-volume customer service environment.
- Bilingual (English/Spanish) a plus.
Customer Service Team Lead
Salary not disclosed
Our client in Medford is seeking an enthusiastic and experienced Customer Service Team Lead to join their dynamic, fast-paced team. This is a full-time, potential temp-to-hire opportunity with a well-established, family-owned company that values teamwork and professionalism!
Qualified candidates will be required to register with J & J Staffing Resources. To begin your application, please visit: :
- Monday – Friday: 8:00 AM – 4:30 PM.
- Saturdays: 8:00 AM – 12:00 PM (Rotated).
(Note: When you work a Saturday, you get your choice of a half/full day off during the week or overtime pay. )
What You'll Do:
- Lead from the Front: Act as the primary point of contact for customers via phone, email, and text.
- Workflow Management: Oversee the daily "to-do" list for the front office, ensuring the team stays productive and deadlines are met.
- Mentorship: Support and guide two CSRs, providing answers to their questions and maintaining high service standards.
- Operations: Manage order processing, returns, and exchanges with high accuracy in our database.
- Financial Integrity: Handle cash and credit transactions and oversee proper payment procedures.
- Process Improvement: Work with management to find ways to make our office run even better.
What You Bring to the Table
- Experience: A solid background in customer service (Sales or QuickBooks experience is a major plus).
- Leadership: You don't wait to be told what to do; you see a gap and fill it.
- Communication: Elite phone etiquette and the ability to handle pressure with a smile.
- Reliability: You understand that as a leader, your presence is vital to the team's success.
- Detail-Oriented: You catch the small errors before they become big problems.
J & J pays WEEKLY and we offer Direct Deposit, Medical, Dental and Vision Benefits, Paid Time Off, and a $$$ Referral Bonus $$$ !!!
If you have previously registered with us, please call your local office and we can update your status over the phone. You can find a list of J & J locations on our website: 1972 J & J Staffing Resources has specialized in finding great jobs for great people. Every year we place thousands of candidates with thriving local companies. Put your trust in J & J. We look forward to working with you!
T
Customer Support / Quality Lead
✦ New
$60,000-70,000 Yearly Salary
Description:
Requirements:
The TSUBAKI name is synonymous with excellence in quality, dependability and customer service. U.S. Tsubaki is a leading manufacturer and supplier of power transmission and motion control products. As a part of a vast, international network of corporate and industrial resources, Tsubaki offers its customers the finest state-of-the-art products available in the world and we strive to be the “Best Value” supplier in the industry.
The Customer Support / Quality Lead is responsible for providing customer service support, including quotations, delivery information and technical information. Coincidently ensures consistent, compliant, and accurate execution of quality processes by guiding frontline quality activities, resolving issues, and supporting continuous improvement across operations.
Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description – other tasks may be assigned and expected to be performed.
Customer Service Functions
- Handles customer requests including quotes, orders, follow-up and delivery information.
- Provides customer service support, including providing technical information and explanations to customers.
- Fills orders by transferring orders to fulfillment; communicating expected delivery date; explaining stock-outs.
- Meets established order entry goals.
- Supports members of the outside sales team in daily activities.
- Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments.
- Works well in a team environment to solve customer issues.
- Communicates issues and problems with management in a timely manner.
- Maintains superb attention to details.
- Maintains detailed documentation to support decision and ensure continuity of service.
Quality Assurance Functions
- Ensures the performance of quality assurance functions are conducted in the most efficient manner.
- Looks for opportunities to eliminate non-value-added operations and improve processes.
- Assists with the development of plans and strategies to enhance production.
- Lead efforts toward achieving and maintaining ISO 9001 certification.
- Creates, revises, and controls, Quality manual, SOPs, Work Instructions, Forms, and quality procedures.
- Identifies gaps. Ensures root cause analysis and corrective actions are implemented.
- Collecting and reporting of KPIs for quality management.
- Coordinates resources required to address quality concerns.
- Ensures documentation meets internal and external requirements (e.g., ISO clauses, regulatory expectations).
- Prepares for and supports customer/certification/regulatory audits; coordinates responses and follow ups.
- Preserves and maintains training records; ensures staff are trained on relevant procedures, changes and expectations.
- Manages controlled records (inspection logs, audit reports, risk files) to ensure traceability and retention.
- Conducts internal audits.
- Serves as a cross-functional advisor.
- Other tasks/functions as assigned.
Requirements:
- Associate’s degree or equivalent.
- 2-3 years of Customer Service experience, preferably in a manufacturing environment.
- Knowledge of ISO 9001 requirements preferred.
- Acts positively upon constructive criticism and coaching.
- Work independently and in a group across all levels of the organization.
- Ability to multi-task and prioritize work based on deadlines.
- Handles confidential information discreetly.
- Highly detail oriented.
- Communicates clearly and comfortably with all employees.
- Conducts self professionally & ethically.
- Remains calm under pressure.
- Places a high emphasis on excellent customer service.
- Fosters and supports a teamwork environment.
- Knowledge of order entry/enterprise systems, preferably QAD and Goldmine.
- Strong computer skills with demonstrated knowledge of Microsoft Office programs: Word, Excel, and Outlook
Learn more about U.S. Tsubaki at:
U.S. Tsubaki offers a competitive compensation and benefits package, including health benefits effective on date of hire, dental and vision benefits effective on the first of the month following date of hire, Paid Time Off ("PTO"), 10 paid holidays, generous 401(k) match and profit sharing, annual bonus potential, life insurance, short and long-term disability, flexible spending accounts, commuter benefits, education reimbursement, home and auto insurance discounts, and pet insurance.
The estimated salary range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on location, skills and expertise, experience, and other relevant factors.
Applicants must be authorized to work for any employer in the United States. Tsubaki does not sponsor or take over sponsorship of employment visas.
Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability
PM21
Compensation details: 6 Yearly Salary
PIa783c34f07e7-3631
N
Advisory Client Service Supervisor
✦ New
Salary not disclosed
At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, Colorado, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.
The Advisory Client Service Supervisor is responsible for overseeing the day-to-day management of the advisory client service and support team and is responsible for executing all tasks associated with the Client Service Associate role. The Advisory Client Service Supervisor plays a critical role in ensuring a seamless client experience by providing exceptional customer service while simultaneously supporting efforts to grow the client base and assets. This role places a strong emphasis on client onboarding, client experience, client service, training, team management, project management, reporting, and continuous improvement. The Supervisor is responsible for mentoring and training Client Service Associates, managing the review and completion of Standard Operating Procedures (SOPs), and ensuring the efficiency and effectiveness of processes within the team.
As an Advisory Client Service Supervisor, you will:
Leadership and Management:
Client Service:
Advisor Support:
Process Optimization and SOP Management:
Training and Support:
Project and Performance Management:
Qualifications:
Benefits:
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.
Equal Opportunity Employer/Veterans/Disabled
The Advisory Client Service Supervisor is responsible for overseeing the day-to-day management of the advisory client service and support team and is responsible for executing all tasks associated with the Client Service Associate role. The Advisory Client Service Supervisor plays a critical role in ensuring a seamless client experience by providing exceptional customer service while simultaneously supporting efforts to grow the client base and assets. This role places a strong emphasis on client onboarding, client experience, client service, training, team management, project management, reporting, and continuous improvement. The Supervisor is responsible for mentoring and training Client Service Associates, managing the review and completion of Standard Operating Procedures (SOPs), and ensuring the efficiency and effectiveness of processes within the team.
As an Advisory Client Service Supervisor, you will:
Leadership and Management:
Supervise and support the advisory client service associates, fostering a collaborative and high-performance team culture.
Provide coaching, mentoring, and development opportunities to team members.
Assign and monitor daily tasks, ensuring alignment with department goals and service standards.
Lead regular team meetings to communicate updates, share best practices, and address challenges.
Client Service:
Ensure seamless client onboarding and ongoing service delivery across the advisory business.
Monitor and enhance the client experience by identifying service gaps and implementing improvements.
Serve as a point of escalation for client service issues, working with internal teams and custodians to resolve concerns promptly.
Promote a client-first mindset throughout the team.
Advisor Support:
Prepare advanced reports, presentations, and documentation to support client reviews and financial planning.
Coordinate with internal departments (e.g., compliance, operations, trading) to resolve escalated issues.
Monitor and track client service activities to ensure timely and accurate completion.
Interface with custodians to open new accounts, update account information, and perform routine and specialized tasks.
Process Optimization and SOP Management:
Oversee the review, maintenance, and completion of Standard Operating Procedures (SOPs) to ensure consistency and compliance.
Identify opportunities for process improvement and implement changes to enhance operational efficiency.
Collaborate with the AVP and other stakeholders to align team workflows with broader organizational strategies.
Training and Support:
Develop and deliver training programs for new and existing client service associates.
Ensure team members are proficient in systems such as Schwab and Salesforce.
Facilitate cross-training to build team flexibility and coverage.
Maintain and update training materials and reference resources.
Project and Performance Management:
Lead or support department-level projects related to client service enhancements and operational improvements.
Track and report on key service metrics.
Provide regular updates to leadership on team performance, challenges, and successes.
Ensure compliance with internal procedures and regulatory standards.
Qualifications:
- Bachelor's degree in finance, business administration, or a related field.
- Minimum of five years of experience in financial services or client service. At least two years in a supervisory role preferred.
- Active (or willing to sit for) Series 7, 63, and 65 or Series 7 and 66.
Benefits:
- Medical, Dental, Vision, & Life Insurance
- 401(k) with a company match
- PTO & 11 1/2 Paid Holidays
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.
Equal Opportunity Employer/Veterans/Disabled
F
Director Financial Services Sales
Salary not disclosed
Director Financial Services Sales The Director Financial Services Sales is responsible for recruiting, developing, and leading a team of life, annuity, investment, and fiduciary professionals, including Wealth Management Advisors (WMAs) and Wealth Management Consultants (WMCs).
This role focuses on driving life, annuity, and fee‑based business through active coaching and strong partnerships with multiline agents across a multi‑state territory.
We deliver on our promise every day to protect livelihoods and futures.
We do this through value‑based work, demonstrating service, integrity, leadership, teamwork, accountability, and passion in all touch points with client members, employees, agents, and vendors.
Essential Functions Achieve goals for assets under management, WMA/WMC staffing, and revenue while overseeing the full recruitment and onboarding process for WMAs and WMCs across assigned territories.
Lead the sourcing and onboarding of WMCs and ensure a smooth introduction and transition to the agent field.
Partner with leadership and Life Sales Support to evaluate training programs and sales systems, identify gaps, and support improvements that strengthen field performance.
Align sales and marketing strategies by working closely with executive leaders and field leadership.
Build strong relationships with Agency Managers and Agents to support sales growth across FB Life's distribution channels.
Oversee the client and account onboarding experience, ensuring a seamless transition for WMAs and their clients.
Lead field‑level delivery of marketing initiatives, including campaigns, contests, and wholesaler engagement.
Serve as the primary liaison with mutual fund and managed‑money partners.
Maintain the primary field‑level relationship with WMAs, WMCs, and the platform custodian, RBC.
Collaborate regularly with FBFS field management, Agency Managers, Regional Vice Presidents, and home office leadership to support business goals.
Oversee staff development, including hiring, coaching, performance management, workflow oversight, budgeting, and ongoing employee growth.
Qualifications / Know‑How Bachelor's degree or equivalent experience plus 12 years of Wealth Management experience required.
Minimum of 5 years of field‑level management experience, with significant recruiting and compliance experience required.
FINRA Registered Representative Series 7 & 24 and 65/66.
CFP preferred.
Leadership and organizational skills, plus proven ability to build and sustain relationships internally and externally required.
Excellent communication and organization skills as well as the ability to maintain confidentiality required.
Strong customer service and public relations skills required.
Experience managing in a highly matrixed organization is preferred.
Extensive travel required and valid driver's license.
Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization.
Applicants must be currently authorized to work in the United States on a full-time, permanent basis.
We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role.
For example, we are not considering candidates with OPT status.
This role focuses on driving life, annuity, and fee‑based business through active coaching and strong partnerships with multiline agents across a multi‑state territory.
We deliver on our promise every day to protect livelihoods and futures.
We do this through value‑based work, demonstrating service, integrity, leadership, teamwork, accountability, and passion in all touch points with client members, employees, agents, and vendors.
Essential Functions Achieve goals for assets under management, WMA/WMC staffing, and revenue while overseeing the full recruitment and onboarding process for WMAs and WMCs across assigned territories.
Lead the sourcing and onboarding of WMCs and ensure a smooth introduction and transition to the agent field.
Partner with leadership and Life Sales Support to evaluate training programs and sales systems, identify gaps, and support improvements that strengthen field performance.
Align sales and marketing strategies by working closely with executive leaders and field leadership.
Build strong relationships with Agency Managers and Agents to support sales growth across FB Life's distribution channels.
Oversee the client and account onboarding experience, ensuring a seamless transition for WMAs and their clients.
Lead field‑level delivery of marketing initiatives, including campaigns, contests, and wholesaler engagement.
Serve as the primary liaison with mutual fund and managed‑money partners.
Maintain the primary field‑level relationship with WMAs, WMCs, and the platform custodian, RBC.
Collaborate regularly with FBFS field management, Agency Managers, Regional Vice Presidents, and home office leadership to support business goals.
Oversee staff development, including hiring, coaching, performance management, workflow oversight, budgeting, and ongoing employee growth.
Qualifications / Know‑How Bachelor's degree or equivalent experience plus 12 years of Wealth Management experience required.
Minimum of 5 years of field‑level management experience, with significant recruiting and compliance experience required.
FINRA Registered Representative Series 7 & 24 and 65/66.
CFP preferred.
Leadership and organizational skills, plus proven ability to build and sustain relationships internally and externally required.
Excellent communication and organization skills as well as the ability to maintain confidentiality required.
Strong customer service and public relations skills required.
Experience managing in a highly matrixed organization is preferred.
Extensive travel required and valid driver's license.
Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization.
Applicants must be currently authorized to work in the United States on a full-time, permanent basis.
We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role.
For example, we are not considering candidates with OPT status.
Drive with DoorDash - Receive 100% of Customer Tips
🏢 Doordash
Salary not disclosed
Why Deliver with DoorDash?
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you'll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you're looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
- Multiple ways to earn:Whether you're delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
- Total flexibility:Dash when it works for you. Set your own hours and work as much—or as little—as you want.
- Know how much you'll make:Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
- Instant cash flow:Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
- Quick and easy start:Sign up in minutes and get on the road fast.**
- Simple Process:Just pick up, drop off, and cash out. Payday is in your back pocket.
Basic Requirements
- 18+ years old*** (21+ to deliver alcohol)
- Any car, scooter, or bicycle (in select cities)
- Driver's license number
- Social security number (only in the US)
- Consistent access to a smartphone
How to Sign Up
- Click "Sign UpApply Now" and complete the sign up process
- Download the DoorDash Dasher app and go
*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa Debit Card is issued by Starion Bank.
**Subject to eligibility..
***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia
Additional information
Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
S
Customer Success Specialist
✦ New
Salary not disclosed
Suave Brands Company LLC (SBC) is located in Hackensack NJ. It currently encompasses two consumer brands, Suave and Chapstick, and is owned by private equity firm Yellow Wood Partners.
Suave is a well-known consumer brand, with 80% aided brand awareness, putting it in the top 3 best-known hair care brands in the market today. The brand has a longstanding history and was founded 75+ years ago. One out of every four households use Suave shampoo and one out of every five households uses Suave body wash. are seeking a highly organized and detail‑oriented Customer Success Specialist to support daily, time‑sensitive operational responsibilities on our Customer Service team. This role requires strong critical‑thinking skills, the ability to make quick, accurate decisions, and a proactive mindset when resolving customer‑impacting issues. This role is essential in building strong, service‑driven relationships with customers while supporting sales growth and driving operational efficiency. Working closely with Supply & Demand Planning, Sales, and external partners, the Specialist manages the complete order‑to‑cash cycle, ensuring accuracy, timeliness, and seamless execution.
The ideal candidate thrives in a fast‑paced environment, is comfortable managing multiple priorities, and brings exceptional technical proficiency—particularly in Excel and workflow automations that enhance speed, accuracy, and efficiency.
Position Responsibilities
- Run daily Precut & ATP processes to evaluate exceptions, manage allocations, and release confirmed orders to warehouses.
- Validate and execute incoming customer orders with a high degree of accuracy, including product setup, item master and customer data review, pricing verification, and alignment of order dates.
- Quickly assess and analyze time‑sensitive situations to determine the best path forward, balancing customer impact with operational constraints.
- Collaborate closely with Supply & Demand Planning and Sales to identify execution gaps, ensure alignment, and enable seamless replenishment.
- Coordinate and report on upcoming displays, promotions, and customer priorities to ensure readiness across internal teams.
- Support ongoing process improvements by identifying bottlenecks and recommending solutions that improve the customer experience and internal efficiency.
- Build, optimize, and maintain Excel‑based tools, dashboards, and automated workflows to improve accuracy, reduce manual work, and accelerate turnaround times.
- Maintain clear, consistent, and professional communication with customers and internal stakeholders.
Key Challenges
- Balancing the trade‑offs between time, cost, and service to meet both Evermark and customer expectations.
- Managing the order‑to‑cash and logistics flow across both direct and brokered customer models.
- Troubleshooting and resolving shipping, delivery, and order completeness issues under tight deadlines.
- Managing multiple customers, short lead times, high order volumes, and increasing customer expectations in a fast‑paced environment.
Education & Experience
- Undergraduate degree in Logistics, Business, or a related field.
- 2–5 years of experience in Sales Operations, Customer Success, Logistics, or Supply Chain Planning.
- APICS or retail supply chain–related certification is an asset.
Skills & Competencies
- Strong interpersonal and relationship-building skills.
- Advanced proficiency in Microsoft Excel, including the ability to build tools that accelerate work and reduce manual tasks.
- Experience with workflow automation tools (macros, scripts, Power Automate) is a strong advantage.
- Proven ability to work collaboratively with cross-functional teams.
- Strong planning and project management skills with excellent attention to detail.
- High degree of customer focus with effective written and verbal communication skills.
- Ability to think critically, solve problems quickly, and make sound decisions under tight timelines.
What Success Looks Like
- Meeting daily service deadlines with accuracy and minimal follow‑up.
- Creating efficiencies through automation and smarter tools.
- Strengthening customer trust through proactive communication and reliable execution.
- Reducing manual workload and eliminating recurring operational issues.
Diversity at Elida Beauty is about inclusion, embracing differences, creating possibilities, and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
T
Shift Manager – Food Service Team Member
✦ New 🏢 Taco Bell - Onalaska
16 - 18
Live MAS! … & Grow your Career at TACO BELL!
“TOP FRANCHISE” 3 Years Running – Entrepreneur
“100 Most Influential Companies” – Time
Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & internal career growth that lets your talents shine!
- One of the largest US Taco Bell Restaurants & Growing Annually
Our Leaders teach & inspire their teams to deliver our flavorful products with fast & friendly service while guiding each associate on their Career Path. We do this by executing daily on detail & delivering excelling financial performance driven by guest satisfaction.
Contact us today to start your Path to Success!
You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed, and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You’ll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.
Shift Lead behaviors include:
- Solving customer complaints quickly and with a smile.
- Providing feedback to Team Members in a positive manner.
- Communicating openly and honestly with the Restaurant Management team.
- Following cash, security, inventory, and labor policies and procedures.
You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. HAZA Bell is an equal opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job. Qualified applicants will receive consideration without regarding to age, race, color, religion, sex, sexual orientation, disability, or national origin. Must be eligible to work in this country.
Job Title: Restaurant Shift Manager
Overview: As a Restaurant Shift Manager, you will oversee the operations during your designated shift, ensuring efficient and smooth functioning of the restaurant. You will lead a team of restaurant crew members, maintain high standards of food quality, cleanliness, and customer service, and uphold company policies and procedures.
Key Responsibilities:
1. Leadership and Team Management:
2. - Supervise and coordinate the activities of restaurant crew members during your shift.
3. - Delegate tasks effectively and ensure team members understand their responsibilities.
4. - Provide coaching, training, and performance feedback to team members to foster a positive and productive work environment.
5. Customer Service Excellence:
6. - Ensure outstanding customer service by greeting customers, resolving complaints, and ensuring all customer inquiries are handled promptly and professionally.
7. - Monitor service quality and address any issues or concerns raised by customers to maintain high levels of customer satisfaction.
8. Operational Oversight:
9. - Oversee the opening and closing procedures of the restaurant, including cash handling and reconciliation.
10. - Ensure adherence to food safety and sanitation standards, including proper storage, handling, and preparation of food.
11. - Monitor inventory levels and order supplies as needed to meet operational demands.
12. Shift Scheduling and Staffing:
13. - Create and maintain shift schedules to ensure adequate staffing levels to meet customer service and operational needs.
14. - Coordinate with the restaurant manager or assistant manager to address staffing gaps and schedule adjustments.
15. Training and Development:
16. - Train new hires on restaurant policies, procedures, and job responsibilities.
17. - Conduct ongoing training sessions to develop team members’ skills in customer service, food preparation, and safety protocols.
18. Financial Accountability:
19. - Monitor sales performance and expenses during your shift to achieve financial targets and control costs.
20. - Implement strategies to maximize profitability and optimize operational efficiency.
21. Communication and Collaboration:
22. - Communicate effectively with the restaurant management team, including managers, supervisors, and other shift managers, to ensure alignment on operational goals and priorities.
23. - Collaborate with kitchen staff, servers, and support personnel to coordinate operations and deliver seamless service to customers.
Requirements:
- Proven experience in a supervisory or managerial role within the restaurant industry, with a strong understanding of restaurant operations.
- Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members.
- Knowledge of food safety regulations and best practices in food handling.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Flexibility to work various shifts, including evenings, weekends, and holidays as required.
Education and Certification:
- High school diploma or equivalent (required); college degree in Hospitality Management or related field (preferred).
- Certification in food safety (e.g., ServSafe) is advantageous.
Physical Requirements:
- Ability to stand, walk, and move around the restaurant environment for extended periods.
- Lift and carry objects weighing up to 25 pounds.
- Work in a fast-paced and sometimes stressful environment.
Benefits:
- Medical, Dental, Vision Health Plan options
- 401(k) Retirement Plan
- STD, LTD, and Life Insurance options
- Opportunities for career advancement within the restaurant management team.
- Employee discounts on meals and beverages.
- Training and development programs to enhance leadership and management skills.
- Paid Time Off in the First Year
- Monthly Performance Bonus
- Annual Awards for Top Performers
Conclusion: As a Restaurant Shift Manager, you play a critical role in ensuring the operational success and customer satisfaction of the restaurant during your shift. Your leadership, organizational skills, and commitment to excellence contribute to the overall success of the restaurant and the satisfaction of both customers and team members.
IF Applicable Pay Transparency Range:
$16.00 - $18.00
“TOP FRANCHISE” 3 Years Running – Entrepreneur
“100 Most Influential Companies” – Time
Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & internal career growth that lets your talents shine!
- One of the largest US Taco Bell Restaurants & Growing Annually
Our Leaders teach & inspire their teams to deliver our flavorful products with fast & friendly service while guiding each associate on their Career Path. We do this by executing daily on detail & delivering excelling financial performance driven by guest satisfaction.
Contact us today to start your Path to Success!
You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed, and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You’ll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.
Shift Lead behaviors include:
- Solving customer complaints quickly and with a smile.
- Providing feedback to Team Members in a positive manner.
- Communicating openly and honestly with the Restaurant Management team.
- Following cash, security, inventory, and labor policies and procedures.
You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. HAZA Bell is an equal opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job. Qualified applicants will receive consideration without regarding to age, race, color, religion, sex, sexual orientation, disability, or national origin. Must be eligible to work in this country.
Job Title: Restaurant Shift Manager
Overview: As a Restaurant Shift Manager, you will oversee the operations during your designated shift, ensuring efficient and smooth functioning of the restaurant. You will lead a team of restaurant crew members, maintain high standards of food quality, cleanliness, and customer service, and uphold company policies and procedures.
Key Responsibilities:
1. Leadership and Team Management:
2. - Supervise and coordinate the activities of restaurant crew members during your shift.
3. - Delegate tasks effectively and ensure team members understand their responsibilities.
4. - Provide coaching, training, and performance feedback to team members to foster a positive and productive work environment.
5. Customer Service Excellence:
6. - Ensure outstanding customer service by greeting customers, resolving complaints, and ensuring all customer inquiries are handled promptly and professionally.
7. - Monitor service quality and address any issues or concerns raised by customers to maintain high levels of customer satisfaction.
8. Operational Oversight:
9. - Oversee the opening and closing procedures of the restaurant, including cash handling and reconciliation.
10. - Ensure adherence to food safety and sanitation standards, including proper storage, handling, and preparation of food.
11. - Monitor inventory levels and order supplies as needed to meet operational demands.
12. Shift Scheduling and Staffing:
13. - Create and maintain shift schedules to ensure adequate staffing levels to meet customer service and operational needs.
14. - Coordinate with the restaurant manager or assistant manager to address staffing gaps and schedule adjustments.
15. Training and Development:
16. - Train new hires on restaurant policies, procedures, and job responsibilities.
17. - Conduct ongoing training sessions to develop team members’ skills in customer service, food preparation, and safety protocols.
18. Financial Accountability:
19. - Monitor sales performance and expenses during your shift to achieve financial targets and control costs.
20. - Implement strategies to maximize profitability and optimize operational efficiency.
21. Communication and Collaboration:
22. - Communicate effectively with the restaurant management team, including managers, supervisors, and other shift managers, to ensure alignment on operational goals and priorities.
23. - Collaborate with kitchen staff, servers, and support personnel to coordinate operations and deliver seamless service to customers.
Requirements:
- Proven experience in a supervisory or managerial role within the restaurant industry, with a strong understanding of restaurant operations.
- Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members.
- Knowledge of food safety regulations and best practices in food handling.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Flexibility to work various shifts, including evenings, weekends, and holidays as required.
Education and Certification:
- High school diploma or equivalent (required); college degree in Hospitality Management or related field (preferred).
- Certification in food safety (e.g., ServSafe) is advantageous.
Physical Requirements:
- Ability to stand, walk, and move around the restaurant environment for extended periods.
- Lift and carry objects weighing up to 25 pounds.
- Work in a fast-paced and sometimes stressful environment.
Benefits:
- Medical, Dental, Vision Health Plan options
- 401(k) Retirement Plan
- STD, LTD, and Life Insurance options
- Opportunities for career advancement within the restaurant management team.
- Employee discounts on meals and beverages.
- Training and development programs to enhance leadership and management skills.
- Paid Time Off in the First Year
- Monthly Performance Bonus
- Annual Awards for Top Performers
Conclusion: As a Restaurant Shift Manager, you play a critical role in ensuring the operational success and customer satisfaction of the restaurant during your shift. Your leadership, organizational skills, and commitment to excellence contribute to the overall success of the restaurant and the satisfaction of both customers and team members.
IF Applicable Pay Transparency Range:
$16.00 - $18.00
Temporary Customer Experience Operations Supervisor
✦ New 🏢 Percepta
Salary not disclosed
TemporaryCustomer Experience Operations Supervisor At Percepta, we bring first-class service across each market we support.
As a TemporaryCustomer Experience Operations Supervisor in Melbourne, FL, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Customer Experience Operations Supervisor is responsible for the supervision of the Customer Experience teams and provides support for operational initiatives, which include identifying process improvement initiatives, analysis of call and escalation data, identification of workforce gaps and resolution, and presenting recommended action plans to the Sr.
Operations Manager based upon research performed.
Additionally, the Customer Experience Operations Supervisor partners with the Customer Experience Specialists ensuring high levels of customer satisfaction and will assist escalated customer calls by providing guidance to the team member and/or assisting with the call to ensure best resolution for the Customer.
During a Typical Day, You’ll • Employee Onboarding / Employee Experience o Responsible for manager assigned communications and responses within Enboarder (Percepta’s automated communications tool), including, but not limited to reviewing/acting upon questionnaire and survey information received from employees during various points of the first year of employment o Promote company and contact center values and culture o Act as employee advocate insuring a positive and rewarding introduction to the company, take action as needed to improve employee experience throughout lifecycle • Monitor and maintain service levels to ensure: o CX Specialists, CX Leads, Parts and Technical SME team members are properly supporting customers o Monitor schedule adherence o Look for opportunities to improve service levels o Manage customer handling (call flow) processes • Interact with Business Partners as needed including: o Attend Business Partner meetings to resolve and discuss program changes and enhancements o Handle special Business Partner report request o Keep abreast of anticipated program launches and changes o Inform Manager on all Business Partner interaction • Analyze and manage program trends and progress • Interact with key users for feedback to make process improvement / enhancement recommendations • Communicate all changes, enhancements, including call and workflow updates, etc.
to the appropriate personnel including the Senior Operations Manager, Learning & Development department, and Quality Assurance department on a consistent and timely manner • Develop, coach, support and evaluate the team; responsible for the development of the team: o Hold monthly scorecard meetings o Provide feedback and coaching timely o Discuss and implement career development opportunities o Create and deliver performance reviews o Set up for all new hires (ID's and workspace) o Maintain discussion logs o Manage attendance o Administer disciplinary action as necessary o Recognize and reward excellent team performance.
o Promote Employee engagement and moral building o Complete time sheet approvals and submit corrections timely o All other matters as it relates to daily management of the staff • Interview prospective new employees; provide feedback to Operations Manager and Talent Acquisition, and Human Resources • Work with Senior Operations Manager on monthly business reports and process improvement initiatives as needed • Evaluate and coach back customer service skills in quality assurance process o Ensure employees have the necessary training and job aids to perform their job responsibilities.
Strive to continuously improve Touchpoint and Pulse Survey results and employee satisfaction o Be visible and available on the floor.
Interact with the team as much as possible through team meetings, walking the floor, one-on-one meetings, etc o Adhere to and support all Percepta and Business Partner quality initiatives, systems and policies.
Support all Percepta Call-Center policies and procedures • Attend and participate in team meetings and leadership meetings o Communicate and generate enthusiasm and commitment for a positive work environment that fosters team performance o Complete training courses as directed by Operations and/or Learning & Development o Maintain professional working relationships • Complete additional tasks / projects as needed • Collaborate with multiple IT teams in the development of new system enhancements • Perform user acceptance testing of system enhancements • Respond to inquiries regarding system errors, functionality, and enhancements • Propose new enhancements based on observations, and experience with the applicable processes • Review agent disputes within Empower.
Determine accuracy of source data and make recommendations for correction of inaccurate values • Research, document and provide examples of Empower system defects.
Submit problem tickets to the applicable team for resolution • Coordinate with program management to ensure compliance with critical Empower metrics.
Provide detailed reporting of agent compliance when required metrics are not being met • Monitor approval deadlines and program status.
Communicate upcoming deadlines to program management to ensure critical deadlines are met What You Bring to the Role Education • High School Diploma or equivalent • Secondary education or equivalent experience
- preferred Experience • 3 – 5 years of Customer Call Center experience with 1 year of luxury hospitality, automotive, etc experience required • Experience in managing and coaching others and improving performance • Through understanding of contact center technologies, customer tracking systems, and their respective reporting systems
- preferred Skills • Detail-oriented with strong organizational skills, time management and planning – required • Strong working knowledge of the Internet, computers and software (i.e.
MS Office products, Internet Explorer) – required • Strong time management, organization and planning skills.
Able to prioritize, multitask, adapt and thrive in a fast paced, results-driven environment – required • Analytical and problem-solving skills – required • Excellent inter-personal skills.
Able to interact with all internal departments and levels of management • Self-starter who demonstrates a high level of initiative, resourcefulness and ability to work independently and interdependently among a team • Excellent verbal and written communication skills • Proficient Microsoft Office (Word, PowerPoint and Outlook) • Leadership Skills: o Team & consensus building o Good judgment in conflict resolution • Ability to create a supportive and conducive adult learning environment • Ability to drive employee satisfaction • Must represent Percepta professionally with all clients and external organization and contacts • Knowledge of Percepta Human Resources Policies and Procedures: Employee Relations/Corrective Action; Coaching and Feedback, Behavior Based Interviewing; Harassment/Professionalism in the Workplace • Strong customer service, interpersonal and relationship-building skills • Communicate and articulate in a professional and effective manner both orally and written.
Ability to exercise independent judgment and decision making What You Can Expect • Health/Dental/Vision/Life Insurance • Flexible Spending Account (FSA) and Health Savings Account (HSA) • 401(k) with company match • Vacation/Sick Time and Paid Holidays • Tuition Reimbursement • Employee Assistance Program • Employee Discount Program • Training and Development Programs (Percepta College) • Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
As a TemporaryCustomer Experience Operations Supervisor in Melbourne, FL, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Customer Experience Operations Supervisor is responsible for the supervision of the Customer Experience teams and provides support for operational initiatives, which include identifying process improvement initiatives, analysis of call and escalation data, identification of workforce gaps and resolution, and presenting recommended action plans to the Sr.
Operations Manager based upon research performed.
Additionally, the Customer Experience Operations Supervisor partners with the Customer Experience Specialists ensuring high levels of customer satisfaction and will assist escalated customer calls by providing guidance to the team member and/or assisting with the call to ensure best resolution for the Customer.
During a Typical Day, You’ll • Employee Onboarding / Employee Experience o Responsible for manager assigned communications and responses within Enboarder (Percepta’s automated communications tool), including, but not limited to reviewing/acting upon questionnaire and survey information received from employees during various points of the first year of employment o Promote company and contact center values and culture o Act as employee advocate insuring a positive and rewarding introduction to the company, take action as needed to improve employee experience throughout lifecycle • Monitor and maintain service levels to ensure: o CX Specialists, CX Leads, Parts and Technical SME team members are properly supporting customers o Monitor schedule adherence o Look for opportunities to improve service levels o Manage customer handling (call flow) processes • Interact with Business Partners as needed including: o Attend Business Partner meetings to resolve and discuss program changes and enhancements o Handle special Business Partner report request o Keep abreast of anticipated program launches and changes o Inform Manager on all Business Partner interaction • Analyze and manage program trends and progress • Interact with key users for feedback to make process improvement / enhancement recommendations • Communicate all changes, enhancements, including call and workflow updates, etc.
to the appropriate personnel including the Senior Operations Manager, Learning & Development department, and Quality Assurance department on a consistent and timely manner • Develop, coach, support and evaluate the team; responsible for the development of the team: o Hold monthly scorecard meetings o Provide feedback and coaching timely o Discuss and implement career development opportunities o Create and deliver performance reviews o Set up for all new hires (ID's and workspace) o Maintain discussion logs o Manage attendance o Administer disciplinary action as necessary o Recognize and reward excellent team performance.
o Promote Employee engagement and moral building o Complete time sheet approvals and submit corrections timely o All other matters as it relates to daily management of the staff • Interview prospective new employees; provide feedback to Operations Manager and Talent Acquisition, and Human Resources • Work with Senior Operations Manager on monthly business reports and process improvement initiatives as needed • Evaluate and coach back customer service skills in quality assurance process o Ensure employees have the necessary training and job aids to perform their job responsibilities.
Strive to continuously improve Touchpoint and Pulse Survey results and employee satisfaction o Be visible and available on the floor.
Interact with the team as much as possible through team meetings, walking the floor, one-on-one meetings, etc o Adhere to and support all Percepta and Business Partner quality initiatives, systems and policies.
Support all Percepta Call-Center policies and procedures • Attend and participate in team meetings and leadership meetings o Communicate and generate enthusiasm and commitment for a positive work environment that fosters team performance o Complete training courses as directed by Operations and/or Learning & Development o Maintain professional working relationships • Complete additional tasks / projects as needed • Collaborate with multiple IT teams in the development of new system enhancements • Perform user acceptance testing of system enhancements • Respond to inquiries regarding system errors, functionality, and enhancements • Propose new enhancements based on observations, and experience with the applicable processes • Review agent disputes within Empower.
Determine accuracy of source data and make recommendations for correction of inaccurate values • Research, document and provide examples of Empower system defects.
Submit problem tickets to the applicable team for resolution • Coordinate with program management to ensure compliance with critical Empower metrics.
Provide detailed reporting of agent compliance when required metrics are not being met • Monitor approval deadlines and program status.
Communicate upcoming deadlines to program management to ensure critical deadlines are met What You Bring to the Role Education • High School Diploma or equivalent • Secondary education or equivalent experience
- preferred Experience • 3 – 5 years of Customer Call Center experience with 1 year of luxury hospitality, automotive, etc experience required • Experience in managing and coaching others and improving performance • Through understanding of contact center technologies, customer tracking systems, and their respective reporting systems
- preferred Skills • Detail-oriented with strong organizational skills, time management and planning – required • Strong working knowledge of the Internet, computers and software (i.e.
MS Office products, Internet Explorer) – required • Strong time management, organization and planning skills.
Able to prioritize, multitask, adapt and thrive in a fast paced, results-driven environment – required • Analytical and problem-solving skills – required • Excellent inter-personal skills.
Able to interact with all internal departments and levels of management • Self-starter who demonstrates a high level of initiative, resourcefulness and ability to work independently and interdependently among a team • Excellent verbal and written communication skills • Proficient Microsoft Office (Word, PowerPoint and Outlook) • Leadership Skills: o Team & consensus building o Good judgment in conflict resolution • Ability to create a supportive and conducive adult learning environment • Ability to drive employee satisfaction • Must represent Percepta professionally with all clients and external organization and contacts • Knowledge of Percepta Human Resources Policies and Procedures: Employee Relations/Corrective Action; Coaching and Feedback, Behavior Based Interviewing; Harassment/Professionalism in the Workplace • Strong customer service, interpersonal and relationship-building skills • Communicate and articulate in a professional and effective manner both orally and written.
Ability to exercise independent judgment and decision making What You Can Expect • Health/Dental/Vision/Life Insurance • Flexible Spending Account (FSA) and Health Savings Account (HSA) • 401(k) with company match • Vacation/Sick Time and Paid Holidays • Tuition Reimbursement • Employee Assistance Program • Employee Discount Program • Training and Development Programs (Percepta College) • Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
Director Patient Financial Services
🏢 Guthrie
Salary not disclosed
Summary
In partnership with Guthrie’s leadership team, PFS Director SBO is responsible for developing and executing the strategic vision for The Guthrie Clinic’s patient/guarantor billing and collection functions. This involves managing and coordinating the overall functions of patient/guarantor collection to ensure maximization of cash flow while maintaining patient, provider, and other customer relations. Works closely with administrative leaders, managers, clinical personnel and vendors to ensure effective and efficient self-pay pre-service, point of service and accounts receivables management. Provides direction in managing the activities and functions of analyzing self-pay accounts receivable for collection and aging trends, establishing performance metrics, develops automated and efficient workflows, identifying denial trends that lead to self-pay activity, develops and maintains departmental policies and procedures, establish departmental goals and reports to AVP, Corporate AR Management. Identifies areas of improvement and works collaboratively with appropriate parties for resolution. Directs the management of employees in patient guarantor collection. Maintains advanced knowledge of healthcare and automation of self-pay and bad debt A/R and strives to ensure compliance with federal and/or state laws and regulations.
Experience
10 years prior experience in healthcare, insurance or businesses with responsibility and management of billing and patient collection. Knowledge of federal and state debt collection laws and patient billing regulations. Preferred Certifications:
- Certified Revenue Cycle Professional (CRCP) or Certified Healthcare Financial Professional (CHFP)
- Certification in Healthcare Compliance (CHC) or equivalent is a plus
Skills
Excellent working knowledge in the area of health care revenue cycle billing, strong medical terminology, collection, negotiation and insurance regulations required.
Advanced customer service, written, verbal, organizational and time management skills are a must.
Proficiency in revenue cycle platforms (i.e., EPIC, Cerner, Medent) Microsoft Office products including Excel, PowerPoint, and Microsoft Word.
Proven ability to train and coach staff and build and lead strong teams to meet performance goals and for project management.
Extensive working experience in managing and directing the work of others along with proven planning and problem-solving skills to perform analysis and reports are required.
Ability to make quality, independent decisions as well as collaborate effectively with other leaders.
Education
Bachelor’s degree is required. This requirement may be satisfied through an equivalent combination of education and 10 years prior experience in healthcare, insurance or retail businesses with responsibility and management of billing and patient collection.
Essential Functions
- Plans and manages accurate patient billing and efficient account collection, which includes developing automated and efficient workflows. Works directly with patient access leaders to establish a pre and point of service collection strategy. Actively engages leaders or areas who are under performing in point of service collection. In addition, develops action plans or assists in identifying areas where gaps exist that cause insurance denials, or patients to be listed as self-pay incorrectly.
- Seeks automated solutions for manual workflows to drive efficiency. Develops project plans that ensure timely statement release. Establishes and implements a system or process for the collection of delinquent accounts including bad debt transfer to external collection agency, financial assistance programs, and/or appropriate internal collection follow-up.
- Oversees, coordinates, and solves complex billing problems. Coordinates with operational and Corporate Revenue Cycle management to ensure organizational problems are resolved.
- Establishes and updates reports, departmental goals, initiatives, and performance metrics to AVP, Patient Access.
- Assigns projects in order to support troubleshooting and resolving Undistributed credit issues for self-pay. Coordinate refund and escheatment process.
- Responsible for the development and creation of policies and procedures including protocols for rejection follow-up.
- Maintains controls for invoice adjustments.
- Maintains system or process to respond to Automated Call Distribution (ACD) – patient inquiries in a manner that promotes excellence in customer service. Uses call patterns to detect training opportunities, as well as problem areas that may require training with other departments.
- Maintains knowledge of and complies with established policies and procedures including government, insurance, and collection regulations.
- Attends meetings and participates in committees as requested. Conducts special projects and studies as directed.
- Manages within established budget including annual planning.
- Coaches, develops, and builds teamwork with employees. Strives for a tier 1 team and makes the workplace productive as well as ensures transparent and open communication exists up and down the employee/peer spectrum. This includes clear demonstration of Guthrie’s Mission & Values.
- Actively participates as a team member by supporting decisions, accepting change, managing conflict effectively, and valuing the contributions of others.
- Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
- Participates in professional development efforts to ensure current with health care practices and trends.
- Serves as a role model and keeps department focused on processes that result in maximum efficiencies and revenue capture.
- Key Performance Metrics include: - Pre-Service Collection Rate
- Undistributed Credit Days
- Self-Pay Days
- Self-Pay Net Collection Ratio
- Self-Pay 90+%
- Bad Debt %
- Self-Pay Payments Auto Posted %
- Payment Plans Using Auto Pay %
- Self-Pay Credits Auto Resolved %
Required Knowledge, Skills and Abilities
- The director must have a clear understanding of multiple managed care contracts, multiple specialty insurance and billing practices, and exercise professional competency in reviewing patient accounts to maximize reimbursement and minimize financial risk to The Guthrie Clinic. Successful oversight will result in increased net revenues by reducing bad debt from potential write-offs. Interactions will primarily be conducted with both patients, staff, leaders, vendors and the results of efforts will lead to secure payment for open balances. Serves as a resource to faculty, managers, and clinic staff in all patient payment related issues.
- Accountable and responsible for analyzing and reducing bad debt.
- Exceptional communication skills, ability to explain, advocate, and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally.
- Emotional intelligent and tactful in all situations.
- Superior presentation skills, able to present in a clear and articulate fashion in front of a variety of constituents.
- Committed to a "team approach" and encourages a collaboration process, working effectively with a diverse or multi-disciplinary group to achieve a common goal.
- Demonstrated knowledge and understanding of Epic, and Governmental/non-government requirements applicable to patient billing processes.
- Demonstrated project management skills including managing multiple projects in a timely and efficient manner. Demonstrated abilities in utilizing Lean/project management protocols for efficient workflows.
- Demonstrated analytical, problem-solving abilities, strong organization and decision-making abilities with data, people and situations.
- Demonstrated familiarity, knowledge and understanding of relevant Hospital Policies, Practices and HIPAA regulations.
- Demonstrated skills and proficiencies of Microsoft Excel, Word, Project or other spreadsheet and/or word processing software.
- Work independently with strong follow-up skills to ensure effective and efficient completion of tasks.
- Adapts to change plan/influence strategies to the organization's political realities and constraints.
- Outstanding relationship management skills, easily build strong and effective working relationships within a climate of trust, inspires cooperation and confidence and is a true consensus builder.
Other Duties
1. Travel for this position is sometimes required.
2. Participation in community and employee engagement activities is required.
3. It is understood that this description is not intended to be all-inclusive and that other duties may be assigned as necessary in the performance of this position.
Upload 9-22-25
In partnership with Guthrie’s leadership team, PFS Director SBO is responsible for developing and executing the strategic vision for The Guthrie Clinic’s patient/guarantor billing and collection functions. This involves managing and coordinating the overall functions of patient/guarantor collection to ensure maximization of cash flow while maintaining patient, provider, and other customer relations. Works closely with administrative leaders, managers, clinical personnel and vendors to ensure effective and efficient self-pay pre-service, point of service and accounts receivables management. Provides direction in managing the activities and functions of analyzing self-pay accounts receivable for collection and aging trends, establishing performance metrics, develops automated and efficient workflows, identifying denial trends that lead to self-pay activity, develops and maintains departmental policies and procedures, establish departmental goals and reports to AVP, Corporate AR Management. Identifies areas of improvement and works collaboratively with appropriate parties for resolution. Directs the management of employees in patient guarantor collection. Maintains advanced knowledge of healthcare and automation of self-pay and bad debt A/R and strives to ensure compliance with federal and/or state laws and regulations.
Experience
10 years prior experience in healthcare, insurance or businesses with responsibility and management of billing and patient collection. Knowledge of federal and state debt collection laws and patient billing regulations. Preferred Certifications:
- Certified Revenue Cycle Professional (CRCP) or Certified Healthcare Financial Professional (CHFP)
- Certification in Healthcare Compliance (CHC) or equivalent is a plus
Skills
Excellent working knowledge in the area of health care revenue cycle billing, strong medical terminology, collection, negotiation and insurance regulations required.
Advanced customer service, written, verbal, organizational and time management skills are a must.
Proficiency in revenue cycle platforms (i.e., EPIC, Cerner, Medent) Microsoft Office products including Excel, PowerPoint, and Microsoft Word.
Proven ability to train and coach staff and build and lead strong teams to meet performance goals and for project management.
Extensive working experience in managing and directing the work of others along with proven planning and problem-solving skills to perform analysis and reports are required.
Ability to make quality, independent decisions as well as collaborate effectively with other leaders.
Education
Bachelor’s degree is required. This requirement may be satisfied through an equivalent combination of education and 10 years prior experience in healthcare, insurance or retail businesses with responsibility and management of billing and patient collection.
Essential Functions
- Plans and manages accurate patient billing and efficient account collection, which includes developing automated and efficient workflows. Works directly with patient access leaders to establish a pre and point of service collection strategy. Actively engages leaders or areas who are under performing in point of service collection. In addition, develops action plans or assists in identifying areas where gaps exist that cause insurance denials, or patients to be listed as self-pay incorrectly.
- Seeks automated solutions for manual workflows to drive efficiency. Develops project plans that ensure timely statement release. Establishes and implements a system or process for the collection of delinquent accounts including bad debt transfer to external collection agency, financial assistance programs, and/or appropriate internal collection follow-up.
- Oversees, coordinates, and solves complex billing problems. Coordinates with operational and Corporate Revenue Cycle management to ensure organizational problems are resolved.
- Establishes and updates reports, departmental goals, initiatives, and performance metrics to AVP, Patient Access.
- Assigns projects in order to support troubleshooting and resolving Undistributed credit issues for self-pay. Coordinate refund and escheatment process.
- Responsible for the development and creation of policies and procedures including protocols for rejection follow-up.
- Maintains controls for invoice adjustments.
- Maintains system or process to respond to Automated Call Distribution (ACD) – patient inquiries in a manner that promotes excellence in customer service. Uses call patterns to detect training opportunities, as well as problem areas that may require training with other departments.
- Maintains knowledge of and complies with established policies and procedures including government, insurance, and collection regulations.
- Attends meetings and participates in committees as requested. Conducts special projects and studies as directed.
- Manages within established budget including annual planning.
- Coaches, develops, and builds teamwork with employees. Strives for a tier 1 team and makes the workplace productive as well as ensures transparent and open communication exists up and down the employee/peer spectrum. This includes clear demonstration of Guthrie’s Mission & Values.
- Actively participates as a team member by supporting decisions, accepting change, managing conflict effectively, and valuing the contributions of others.
- Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
- Participates in professional development efforts to ensure current with health care practices and trends.
- Serves as a role model and keeps department focused on processes that result in maximum efficiencies and revenue capture.
- Key Performance Metrics include: - Pre-Service Collection Rate
- Undistributed Credit Days
- Self-Pay Days
- Self-Pay Net Collection Ratio
- Self-Pay 90+%
- Bad Debt %
- Self-Pay Payments Auto Posted %
- Payment Plans Using Auto Pay %
- Self-Pay Credits Auto Resolved %
Required Knowledge, Skills and Abilities
- The director must have a clear understanding of multiple managed care contracts, multiple specialty insurance and billing practices, and exercise professional competency in reviewing patient accounts to maximize reimbursement and minimize financial risk to The Guthrie Clinic. Successful oversight will result in increased net revenues by reducing bad debt from potential write-offs. Interactions will primarily be conducted with both patients, staff, leaders, vendors and the results of efforts will lead to secure payment for open balances. Serves as a resource to faculty, managers, and clinic staff in all patient payment related issues.
- Accountable and responsible for analyzing and reducing bad debt.
- Exceptional communication skills, ability to explain, advocate, and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally.
- Emotional intelligent and tactful in all situations.
- Superior presentation skills, able to present in a clear and articulate fashion in front of a variety of constituents.
- Committed to a "team approach" and encourages a collaboration process, working effectively with a diverse or multi-disciplinary group to achieve a common goal.
- Demonstrated knowledge and understanding of Epic, and Governmental/non-government requirements applicable to patient billing processes.
- Demonstrated project management skills including managing multiple projects in a timely and efficient manner. Demonstrated abilities in utilizing Lean/project management protocols for efficient workflows.
- Demonstrated analytical, problem-solving abilities, strong organization and decision-making abilities with data, people and situations.
- Demonstrated familiarity, knowledge and understanding of relevant Hospital Policies, Practices and HIPAA regulations.
- Demonstrated skills and proficiencies of Microsoft Excel, Word, Project or other spreadsheet and/or word processing software.
- Work independently with strong follow-up skills to ensure effective and efficient completion of tasks.
- Adapts to change plan/influence strategies to the organization's political realities and constraints.
- Outstanding relationship management skills, easily build strong and effective working relationships within a climate of trust, inspires cooperation and confidence and is a true consensus builder.
Other Duties
1. Travel for this position is sometimes required.
2. Participation in community and employee engagement activities is required.
3. It is understood that this description is not intended to be all-inclusive and that other duties may be assigned as necessary in the performance of this position.
Upload 9-22-25
Community Paramedic - Full Time | Emergency Medical Services
🏢 DocGo
$30
Title: Emergency Medical Technician - EMT
Base Pay Rate Range: $20 - $30/hr , based on experience
Location: Newburgh , NY
Additional Locations/Areas Available: Capital District, Orange/Ulster County, Delaware County, Rockland County, Glens Falls
Employment Types: Full-Time, Part-time and Per-Diem
Schedules Available: Days, Nights, Weekends
Benefits: Medical, Dental, Vision (with company contribution), Direct Deposit, Paid time off (PTO), 401(k)
Pay and Bonus Incentives :
~$2,500 sign-on bonus for full-time
~ Base Pay Rate Range: $20.00 - $30.00 per hour, based on experience
~ Night shift differential
~ Dedicated hospital shift differential
~ Overtime opportunities
~ Referral Bonus opportunities (refer EMTs and/or Paramedics)
About Ambulnz by DocGo : D ocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. D ocG o disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. D ocGo' s proprietary, AI-powered technology, l ogistic s network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, D ocG o empowers the full promise and potential of telehealth by f acilitatin g healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with D ocGo' s integrated Ambulnz medical transport services, D ocG o is bridging the gap between physical and virtual care.
Responsibilities:
Collaborate with your fellow EMTs and management to assure top tier patient care.
Be flexible as emergency services operate on a 24-hour clock - your work shift schedule may vary due to the nature of the business.
Remain up to date with current standards of care, including equipment functions and uses and all certifications, licenses and registrations
Conduct yourself in a courteous, helpful, and professional manner when dealing with patients, co-workers, supervisors, and the public.
Recognize and treat any medical condition with appropriate techniques , equipment, and knowledge of all State and County protocols.
P rovide top tier medical transport to medical facilities by assuming responsibilities for medical care of the patient and carrying out established policies and procedures.
Maintain rig cleanliness by stocking the rigs and taking ownership of your space.
Gather patient billing information and appropriate billing signatures.
Prepare and submit a pre-hospital patient care report.
Respond promptly to assignments as required by the Dispatch Center.
Qualifications:
NY State EMT License
Valid Driver's License (held for 2 or more years) and acceptable driving record
Valid BLS CPR Card for the Health Care Provider
Excellent verbal communication skill
Must be able to lift, push and pull 125 lbs. or more.
Successfully complete Physical Aptitude Test
Tech-savvy or comfortable with technology
Able to work on a team
Respectful of colleagues, patients, and supervisors
Base Pay Rate Range: $20 - $30/hr , based on experience
Location: Newburgh , NY
Additional Locations/Areas Available: Capital District, Orange/Ulster County, Delaware County, Rockland County, Glens Falls
Employment Types: Full-Time, Part-time and Per-Diem
Schedules Available: Days, Nights, Weekends
Benefits: Medical, Dental, Vision (with company contribution), Direct Deposit, Paid time off (PTO), 401(k)
Pay and Bonus Incentives :
~$2,500 sign-on bonus for full-time
~ Base Pay Rate Range: $20.00 - $30.00 per hour, based on experience
~ Night shift differential
~ Dedicated hospital shift differential
~ Overtime opportunities
~ Referral Bonus opportunities (refer EMTs and/or Paramedics)
About Ambulnz by DocGo : D ocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. D ocG o disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. D ocGo' s proprietary, AI-powered technology, l ogistic s network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, D ocG o empowers the full promise and potential of telehealth by f acilitatin g healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with D ocGo' s integrated Ambulnz medical transport services, D ocG o is bridging the gap between physical and virtual care.
Responsibilities:
Collaborate with your fellow EMTs and management to assure top tier patient care.
Be flexible as emergency services operate on a 24-hour clock - your work shift schedule may vary due to the nature of the business.
Remain up to date with current standards of care, including equipment functions and uses and all certifications, licenses and registrations
Conduct yourself in a courteous, helpful, and professional manner when dealing with patients, co-workers, supervisors, and the public.
Recognize and treat any medical condition with appropriate techniques , equipment, and knowledge of all State and County protocols.
P rovide top tier medical transport to medical facilities by assuming responsibilities for medical care of the patient and carrying out established policies and procedures.
Maintain rig cleanliness by stocking the rigs and taking ownership of your space.
Gather patient billing information and appropriate billing signatures.
Prepare and submit a pre-hospital patient care report.
Respond promptly to assignments as required by the Dispatch Center.
Qualifications:
NY State EMT License
Valid Driver's License (held for 2 or more years) and acceptable driving record
Valid BLS CPR Card for the Health Care Provider
Excellent verbal communication skill
Must be able to lift, push and pull 125 lbs. or more.
Successfully complete Physical Aptitude Test
Tech-savvy or comfortable with technology
Able to work on a team
Respectful of colleagues, patients, and supervisors
S
LTSS Service Care Manager
✦ New
Salary not disclosed
Position Title: LTSS Service Care Manager
Assignment Duration: 6 months with possibility of extension
Work Location: NC - 2 openings in Rocky Mount and Jacksonville/Wilmington (Candidates must be willing to travel up to 2.5-2.75 hours one way for in-person member visits; mileage and lodging (if required) will be reimbursed)
Job Description:-
Day to Day Responsibilities of this Position and Description of Project:
Candidate Requirements
Education/Certification
Required: Bachelor's
Preferred:
Licensure
Required: RN and/or LCSW/LCSW-A/BSN/ADN
Preferred:
Years of experience required: 2-4+ years of physical health care management experience, 4-6+ years of physical health care management experience preferred. Hospital CM, Home health, discharge planning, or long-term care experience preferred. Case management and care planning experience.
Preferred - Home health experience, community health/member facing, discharge planning
Disqualifiers: No Psych experience such as counseling (must have bedside case management hospital physical as well) no Right out of nursing school. No Nursing homes. No rehab.
Additional qualities to look for: Virtual, All Microsoft office, Experience with electronic medical health records
1
Physical hospital Health, Care Management, Utilization Mgt, Home Health - all and/or background
2
Microsoft office - Tech savvy
3
Bedside care management
Assignment Duration: 6 months with possibility of extension
Work Location: NC - 2 openings in Rocky Mount and Jacksonville/Wilmington (Candidates must be willing to travel up to 2.5-2.75 hours one way for in-person member visits; mileage and lodging (if required) will be reimbursed)
Job Description:-
Day to Day Responsibilities of this Position and Description of Project:
- Managing a case load for healthcare members with LTSS (Long Term Support/Services) needs. Monthly and quarterly member contact and will include 80% travel.
- Will require a driver's license.
- Member assessments and notes. Complete assessments with members, caregivers, or providers to obtain information regarding client status, support system, and need for services for care plan development.
- Monitor delivery of services and follow-up with members, caregivers, or provider s through in person visits and telephonic contact Authorize and coordinate referral for services.
- Ensure provider services are delivered without gaps and identify functional deficiencies in plans of care. Assist in coordinating the development of informal or voluntary services to integrate into the member care plan.
Candidate Requirements
Education/Certification
Required: Bachelor's
Preferred:
Licensure
Required: RN and/or LCSW/LCSW-A/BSN/ADN
Preferred:
Years of experience required: 2-4+ years of physical health care management experience, 4-6+ years of physical health care management experience preferred. Hospital CM, Home health, discharge planning, or long-term care experience preferred. Case management and care planning experience.
Preferred - Home health experience, community health/member facing, discharge planning
Disqualifiers: No Psych experience such as counseling (must have bedside case management hospital physical as well) no Right out of nursing school. No Nursing homes. No rehab.
Additional qualities to look for: Virtual, All Microsoft office, Experience with electronic medical health records
- Top 3 must-have hard skills stack-ranked by importance
1
Physical hospital Health, Care Management, Utilization Mgt, Home Health - all and/or background
2
Microsoft office - Tech savvy
3
Bedside care management
L
Sr. National Sales Manager, ARAMARK & Sodexo/Entegra, Foodservice
Salary not disclosed
Description
Ready for more than just a job? Build a career with purpose.
At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.
As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.
In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.
At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.
Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.
From your PASSION to ours
Midwest Yogurt, part of the Lactalis family of companies, is currently hiring a Sr. National Sales Manager, ARAMARK & Sodexo/Entegra based in the Northeast proximity to Philadelphia, PA & Gaithersburg, MD).
Requirements
From your EXPERTISE to ours
Key responsibilities for this position include:
The Sr. National Sales Manager for ARAMARK and Sodexo/Entegra National Accounts is the strategic and commercial lead for these customers for Lactalis Midwest Yogurt, Inc. (Yoplait, Oui, Mountain High, and GoGURT). This role is accountable for maximizing compliance, negotiating profitable volume growth, and growing market share within the entire ARAMARK and Sodexo/Entegra eco-systems, which are comprised of many diverse channels from Colleges & Universities to Leisure and Arenas. This Leader executes the national strategy, manages the day-to-day relationship at the headquarters level, and drives field-level engagement to ensure program activation and adherence.
Account Ownership: Serve as the primary, day-to-day headquarters contact for key decision-makers within Aramark, Sodexo/Entegra and manage the customer relationship locally. Develop and implement national strategies to increase sales, drive new product adoption, category penetration, and program upgrades across their operating units.
Contract Management: Negotiate and manage annual operating plans, national contracts, and promotional calendars, ensuring maximum recovery of trade spend and compliance targets.
Field Execution: Work closely with the Broker team to ensure the national programs are accurately executed at the local site level and that all operational issues (\"last mile\" issues) are resolved promptly.
Category Management: Leverage customer-specific data and internal analytics to identify white space opportunities, category gaps, and opportunities for assortment expansion, and present data-driven business cases to the customer.
Collaboration/Internal Influence: Partner cross-functionally with Supply Chain, Finance, and Marketing to align internal resources to meet the complex needs and timelines of these customers.
From your STORY to ours
Qualified applicants will contribute the following:
- Bachelor's degree in Business, Marketing or a related field. Culinary background a plus!
- Minimum of 8+ years of B2B or Foodservice Sales Experience.
- Commercial Acumen: Proven Ability to manage a trade budget and possess a strong understanding or Foodservice procurement mechanics.
- Excellent communication, presentation skills, storytelling-strong influencing skills both internally and externally.
Behavioral / Leadership Competencies
- Strategic Agility: Possesses a future-oriented perspective; anticipates complex market shifts in the Non-Commercial space and develops agile, long-term strategies to capitalize on new opportunities and mitigate threats.
- Drives Results: Exhibits a strong sense of urgency and ownership; relentlessly focused on achieving and exceeding P&L and sales targets through rigorous execution and accountability.
- Cultivate Innovation: Challenges the status quo; drives creative ideas and develops unique value propositions to win business and grow market share in mature accounts.
- Influencing & Negotiation: Inspires trust and followership both internally and externally; possesses superior leadership-level communication and negotiation skills to secure profitable agreements and align diverse stakeholder interests.
- Customer Centricity: Builds and sustains deep, collaborative relationships with customers at all levels, acting as a credible partner and industry expert.
At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.
Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations
K
Sales Service Manager
Salary not disclosed
Service Sales Manager
We are seeking a high-impact Service Sales Manager to lead, develop, and elevate our Service Sales Team. This role is primarily responsible for building team capability, driving accountability, and delivering sustained service revenue growth through the success of the team.
This leader will also maintain select personal sales responsibilities, serving as a role model in the field and staying closely connected to customers and market dynamics. However, team leadership, hiring, coaching, and performance management are the core focus of the position.
This role reports directly to the General Manager and is ideal for a hands-on leader who thrives on mentoring others, strengthening sales processes, and building a high-performing, customer-focused sales culture.
Key Responsibilities
Team Leadership & Development
- Lead, manage, and develop the Service Sales Team with a strong focus on accountability, performance, and professional growth
- Hire, onboard, and mentor Sales Advisors, building a deep bench of sales talent
- Conduct regular sales meetings focused on strategy, pipeline health, forecasting accuracy, and performance improvement
- Provide consistent coaching in selling skills, customer engagement, and competitive positioning
- Establish clear performance expectations and use metrics to drive continuous improvement across the team
Sales Strategy & Execution
- Partner closely with sales staff and account managers to grow service revenue within existing and new customer accounts
- Guide the team in executing strategic sales initiatives aligned with company growth goals
- Monitor sales metrics and performance data to identify trends, gaps, and opportunities
- Remove barriers to success by providing direction, problem-solving, and cross-functional support
- Support complex sales opportunities alongside team members to model effective selling behaviors
- Stay actively engaged in the market to maintain industry knowledge and credibility
Technical & Operational Collaboration
- Serve as a technical resource to the sales team, helping shape solutions that meet customer needs
- Collaborate with operations, service, and other departments to troubleshoot challenges and ensure successful project and service delivery
- Support smooth handoffs and strong communication between sales and operations
Customer & Market Engagement
- Support key account strategies and high-value customer relationships
- Assist the team in positioning the company as a trusted long-term service partner
- Stay informed on market trends, customer needs, and competitive activity
Qualifications
- 5+ years of sales experience in the MEP or mechanical service industry
- Proven success leading sales activities and contributing to business growth
- Strong business acumen with a solid understanding of sales metrics and performance drivers
- Experience in sales strategy, key account management, and operational support
- Excellent communication, leadership, and organizational skills
- Bachelor’s degree in Business, Engineering, or a related field preferred
L
Sr National Sales Manager, Compass/Foodbuy, Foodservice
✦ New 🏢 Lactalis USA
Salary not disclosed
Description
Ready for more than just a job? Build a career with purpose.
At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.
As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.
In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.
At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.
Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.
Requirements
From your PASSION to ours
Midwest Yogurt, part of the Lactalis family of companies, is currently hiring a Sr National Sales Manager, Compass/Foodbuy, Foodservice based in Charlotte, NC.
The Sr. National Sales Manager for Compass/Foodbuy National Accounts is the strategic and commercial lead for our largest Food Management Company (FMC) and its primary Group Purchasing Organization (GPO) - Compass/Foodbuy. This role is accountable for maximizing compliance, negotiating profitable volume growth, and growing market share within the entire Compass Group ecosystem, including its Foodbuy GPO membership and related sectors (e.g., Hospitality, Leisure, Higher Education). This Leader executes the national strategy, manages the day-to-day relationship at the headquarters level, and drives field-level engagement to ensure program activation and adherence.
From your EXPERTISE to ours
Key responsibilities for this position include:
Account Ownership: Serve as the primary, day-to-day headquarters contact for key decision-makers within Foodbuy/Compass and manage the customer relationship locally. Develop and implement national and channel strategies to increase sales, drive new product adoption, category penetration, and program upgrades across their operating units.
Contract Management: Negotiate and manage annual operating plans, national contracts, and promotional calendars, ensuring maximum recovery of trade spend and compliance targets.
Field Execution: Work closely with the Broker team to ensure the national programs are accurately executed at the local site level and that all operational issues (\"last mile\" issues) are resolved promptly.
Category Management: Leverage Compass/Foodbuy-specific data and internal analytics to identify white space opportunities, category gaps, and opportunities for assortment expansion, and present data-driven business cases to the customer.
Collaboration/Internal Influence: Partner cross-functionally with Supply Chain, Finance, and Marketing to align internal resources to meet the complex needs and timelines of the Compass/Foodbuy organization.
From your STORY to ours
Qualified applicants will contribute the following:
- Bachelor's degree in Business, Marketing or a related field. Culinary background a plus!
- Experience: Minimum of 8+ years of B2B or Foodservice Sales Experience.
- Commercial Acumen: Proven Ability to manage a trade budget and possess a strong understanding or Foodservice procurement mechanics.
- Excellent communication, presentation skills, storytelling-strong influencing skills both internally and externally.
Behavioral / Leadership Competencies
- Strategic Agility: Possesses a future-oriented perspective; anticipates complex market shifts in the Non-Commercial space and develops agile, long-term strategies to capitalize on new opportunities and mitigate threats.
- Drives Results: Exhibits a strong sense of urgency and ownership; relentlessly focused on achieving and exceeding P&L and sales targets through rigorous execution and accountability.
- Cultivate Innovation: Challenges the status quo; drives creative ideas and develops unique value propositions to win business and grow market share in mature accounts.
- Influencing & Negotiation: Inspires trust and followership both internally and externally; possesses superior leadership-level communication and negotiation skills to secure profitable agreements and align diverse stakeholder interests.
- Customer Centricity: Builds and sustains deep, collaborative relationships with customers at all levels, acting as a credible partner and industry expert.
At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.
Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations
jobs by
