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Our luxury high jewelry client is looking for a Store Manager! This will be at their brand new store opening in South Coast Plaza this summer.

ROLE OVERVIEW:

The Store Manager plays a key hands-on role in the day-to-day running of the client’s South Coast Plaza store. This is a highly service-driven boutique with a close-knit team and a strong focus on delivering an exceptional luxury client

The Store Manager is the strategic lead and brand ambassador for the new store opening in South Coast Plaza. Beyond daily operations, this role is responsible for driving the commercial success of the boutique, cultivating a high-performance culture, and executing long-term business development strategies to grow the brand’s footprint in the luxury market.

Strategic Responsibilities

1. Business Development & Commercial Strategy

• Strategic Growth: Develop and execute local business plans to exceed annual turnover targets and KPIs.
• Market Positioning: Analyze local competitor activity within Orange County and South Coast Plaza and implement strategies to capture market share.
• P&L Ownership: Full accountability for the store budget, controlling overheads, and optimizing ROI on in-store events.

2. Elite Clienteling & Relationship Management

• Top-Tier Engagement: Personally manage a portfolio of VICs (Very Important Clients) and oversee the store’s CRM strategy to ensure long-term retention.
• Strategic Networking: Act as the face of the brand at high-profile industry events and build partnerships with luxury concierges and personal shoppers.

3. Performance Leadership & Talent Cultivation

• Visionary Leadership: Foster a high-performance culture, setting the tone for the company's service standard.
• Succession Planning: Identify and develop high-potential talent within the team of five, managing formal performance reviews and career pathing.
• Recruitment: Lead the hiring process to ensure the team reflects the brand’s values of modern, relaxed luxury.

4. Operational Excellence & Risk Management

• Security & Compliance: Oversee rigorous Loss Prevention protocols and insurance compliance specific to high jewelry.
• Inventory Strategy: Partner with the Merchandising team to optimize stock levels and ensure the product mix reflects local client demand.

Elevated Qualifications

• Proven Leadership: 5+ years of management experience in high-end luxury, with a documented history of hitting multi-million dollar targets.
• Strategic Mindset: Ability to translate corporate goals into actionable store-level initiatives.
• Gravitas: Exceptional presence and communication skills, capable of engaging with ultra-high-net-worth (UHNW) individuals and senior stakeholders.
• Market Expansion & Networking (Added Responsibilities)Market Launch Lead: Spearhead the brand’s entry into the West Coast market, leveraging a pre-existing "black book" of high-net-worth individuals (HNWIs) in Newport Beach, Laguna Beach, and Irvine.
• Stylist & Personal Shopper Liaison: Deepen existing relationships with the South Coast Plaza Personal Stylist Program—a team of nearly 50 elite stylists—and independent OC personal shoppers to drive private appointment traffic.
• Community Integration: Develop strategic partnerships with local philanthropic organizations and arts institutions, such as the Segerstrom Center for the Arts or Orange County Museum of Art, to host exclusive off-site brand activations.
• The "Access VIP" Strategy: Manage and optimize the store's presence within South Coast Plaza’s Access VIP Suite, ensuring the brand is top-of-mind for the center's most prolific spenders.

Enhanced Qualifications

• OC Market Maven: Minimum 5+ years of leadership experience within South Coast Plaza or the immediate Orange County luxury corridor.
• Proven Network: A verified track record of managing a local client book that generates multi-million dollar annual revenues.
• Ecosystem Expertise: Deep knowledge of the South Coast Plaza operational landscape, including its 20-person in-house marketing agency and specific concierge services.
• Cultural Fluency: Ability to translate Jessica McCormack’s "London Townhouse" intimacy into the high-scale, high-service expectations of the Southern California luxury consumer.

Strategic Insight for the Candidate

South Coast Plaza is a $2.5 billion+ annual revenue powerhouse where top boutiques often exceed $100 million in individual sales. A successful Store Manager here acts less like a retail lead and more like a Brand Director/Ambassador, navigating the complex social and commercial web of the Segerstrom-owned property.

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’ANAPALI, MAUI (Sous Chef):