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About Bristlecone:

Bristlecone is the industry’s largest pure-play supply chain service provider.

As the trusted partner for AI-first supply chain transformations, we specialize in empowering customers with tech-enabled solutions for planning, sourcing, and fulfillment. Through our consulting, platforms, and supply chain build and enablement expertise, we help Global 2000 organizations in the life sciences, retail, consumer goods, manufacturing, and high-tech industries drive visibility, resiliency, and efficiency across their supply chain.

Guided by a consulting-led approach, we serve as strategic partners to customers throughout their supply chain transformation journey. With comprehensive advisory and implementation capabilities, we offer high-value consulting spanning domains, processes, and change management, ensuring tailored solutions that drive meaningful outcomes for each customer. Bristlecone is headquartered in San Jose, California, with locations across North America, Europe, and Asia. It is part of the Mahindra Group.

Learn more at Opportunity Employer

Bristlecone is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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Job Description: Client Partner – Google relationship

The Client Partner is the CEO of a portfolio of business who is passionate about forming and driving successful client relationships and can successfully interact with senior executive level clients. Through their role, Client Partners focus on all aspects of client growth, relationship development, financial integrity, and quality delivery and execution of all engagements that drive organic growth and strong relationships.

This individual manages growth and evolution of multiple client relationships and can lead complex multi-dimensional engagements that combine consulting, and large technology deployments. This person is a high-energy leader with the ability to grow client relationships through presenting new strategies and innovative ideas.

The Client Partner is experienced in leading teams of both Client Service as well as service line professionals on multidisciplinary teams in a matrixed environment. These individuals also have a strong operational acumen in operating their clients business to meet financial and client satisfaction targets.

Key Responsibilities

• Responsible for a portfolio of business in one of Bristlecone’s most strategic and fast growing relationships
• Responsible for sales of SAP and other supply chain and related services to the client.
• Focus on developing new relationships in the client organization and converting them to opportunities and deals.
• Effectively manage all commercial aspects of the client relationship including contracts, pricing, profitability, internal revenue and profit forecasting.
• Accurately plan and forecast revenue growth to achieve their net revenue and margin targets.
• Develop and drive growth & account plans, processes, and strategies that improve results for clients, while growing the account portfolio.
• Continually increase knowledge of the client’s business (and industry) often serving as the client’s first line consultant.
• Provide leadership and direction to client and capability teams, fully leveraging all direct and indirect resources and ensuring optimal levels of productivity, service, communications, & quality in a matrix environment for assigned clients.
• Work closely with the sales team to develop proposal/presentation content and strategy for new business pitches.
• Effectively “on-board” new client relationships.
• Works to stay current with industry trends and best practices to proactively sell fit for purpose solutions and innovation.

Qualifications:

• Relevant undergraduate degree required with advanced degree preferred.
• Unparalleled client relationship skills and business acumen – you must be able to earn Trusted Advisor status with clients.
• Experience in managing the Google relationship is highly desired.
• At least 10 years of experience in working with senior level client contacts.
• At least 5 years’ recent experience in growing and managing complex client relationships.
• Experience working in a matrix environment and managing teams within a dynamic, fast-paced, and ever-changing environment.

JOB SUMMARY

As the Marketing Analytics Senior Manager at Creative Planning, you will be the strategic architect of our data-driven growth engine. You will bridge the gap between complex data science and executive-level marketing strategy, providing the insights necessary to optimize our brand presence, client acquisition, and long-term retention.

As a direct report to the Chief Marketing Officer, you will oversee the development of our analytics framework, converting raw data into comprehensive insights that inform multi-million dollar budget decisions and improve the fiduciary services provided to our clients.

JOB DUTIES

Marketing Acquisition & Performance Analytics

• Attribution Modeling: Design and manage multi-touch attribution (MTA) models to accurately assign value to various channels (Digital, Print, TV, Events, and Referrals).
• Media Optimization: Partner with the growth team to analyze channel performance, identifying high-yield opportunities to lower Client Acquisition Costs (CAC) while increasing lead quality.
• Funnel Velocity: Monitor the lead-to-client lifecycle, identifying bottlenecks in the conversion process and recommending interventions to increase sales velocity.

Retention & Client Lifecycle Analytics

• Churn Mitigation: Develop predictive models to identify "at-risk" clients and provide actionable insights to the wealth management teams to improve AUM retention.
• Cross-Sell & Share of Wallet: Analyze client portfolios and behaviors to identify opportunities for additional services (Tax, Estate Planning, Trust Services), driving deeper household penetration.
• LTV Analysis: Calculate and track Lifetime Value (LTV) across various client segments to guide long-term strategic investments.

CX (Customer Experience) Analytics

• Journey Mapping: Utilize data to visualize and analyze the end-to-end client journey, identifying "moments of truth" that impact client satisfaction.
• Sentiment & Feedback: Lead the analysis of NPS (Net Promoter Score), CSAT, and qualitative client feedback, correlating these metrics with business outcomes.
• Digital Experience: Collaborate with product and web teams to analyze user behavior on digital portals, optimizing for engagement and ease of use.

Marketing Planning & Strategic Finance

• Budgeting & MMM: Lead the annual and quarterly marketing budgeting process using Media Mix Modeling (MMM) to forecast the impact of spend on firm growth.
• KPI Framework: Establish and maintain the "Marketing Command Center"—a suite of executive dashboards that provide real-time visibility into marketing ROI.
• Strategic Advisory: Act as a primary advisor to the CMO on resource allocation, market trends, and competitive positioning based on data-driven forecasts.

Leadership & Soft Skills

• Data Storytelling: Translate "rows and columns" into a compelling strategic narrative for the CMO and Executive Planning Committee.
• Fiduciary Mindset: Uphold data integrity, accuracy, and confidentiality standards, ensuring alignment with wealth management industry regulations and fiduciary responsibilities.
• Collaborative Influence: Partner cross-functionally with IT, Finance, and Legal/Compliance teams to ensure data accessibility and accuracy.
• Agility: Operate effectively in a fast-paced environment where the ability to pivot based on new data is essential.

REQUIRED EXPERIENCE / QUALIFICATIONS

• Experience: 8–12+ years in marketing analytics, business intelligence, or data science, ideally within Financial Services, Wealth Management, or a high-growth Professional Services environment.
• Education: Bachelor’s degree in a quantitative field (Statistics, Economics, Finance, Data Science). Master’s degree or MBA preferred.
• Data Stack: High proficiency in SQL and experience with BI tools (Tableau, Power BI, or Looker). Experience with Snowflake or similar cloud data warehouses is a plus.
• MarTech: Familiarity with Salesforce (CRM), marketing automation platforms (HubSpot/Marketo), and Google Analytics 4.
• Statistical Modeling: Experience with Python or R for predictive modeling and advanced statistical analysis.

Job Title: Vice President, Order Management & Customer Service

Location: PA

Reports To: Chief Operating Officer (or Chief Customer Officer)

Position Overview

The Vice President of Order Management & Customer Service is a senior operational leader responsible for overseeing the end-to-end customer order lifecycle and enterprise-scale customer service operations across a multi-brand organization. This role leads geographically dispersed teams and multi-unit call center operations while ensuring a seamless customer experience from order placement through fulfillment, delivery, returns, and post-purchase support.

This executive will drive operational excellence through data-driven decision making, analytics, KPI management, and process optimization, ensuring that order management and customer service functions support revenue growth, customer satisfaction, and operational efficiency. The role will also be responsible for improving critical operational metrics such as backorder rate, return rate, order accuracy, and service response times.

The ideal candidate is a strategic leader with deep experience managing large-scale customer service organizations and enterprise order management systems, with a proven track record of building high-performing teams and delivering measurable improvements in customer experience and operational performance.

Key Responsibilities

Enterprise Leadership

• Provide enterprise-scale leadership over Order Management and Customer Service functions across multiple brands and business units.
• Lead large, geographically dispersed teams including multi-site and multi-unit call center operations.
• Establish organizational structure, staffing strategies, and leadership development programs to support business growth.
• Foster a customer-first culture while driving accountability for performance, service quality, and operational efficiency.

End-to-End Order Lifecycle Management

• Oversee the complete customer order lifecycle, including order capture, order processing, fulfillment coordination, backorder management, delivery tracking, returns, and issue resolution.
• Ensure cross-functional alignment with supply chain, merchandising, logistics, ecommerce, retail, and finance teams.
• Drive improvements in order accuracy, processing speed, and fulfillment efficiency.

Customer Service Operations

• Lead enterprise customer service strategy across phone, email, chat, and digital support channels.
• Oversee multi-site call center operations, ensuring consistent service standards and scalable support capabilities.
• Implement best practices for workforce management, quality assurance, and service training.

Analytics & Performance Management

• Establish and manage a robust KPI framework to monitor operational performance and customer satisfaction.
• Lead the use of advanced analytics and reporting to drive data-based decisions and continuous improvement.
• Track and optimize key operational metrics, including:
• Backorder rate
• Return rate
• Order accuracy
• First-call resolution
• Customer satisfaction (CSAT)
• Net Promoter Score (NPS)
• Service response and resolution times
• Call center productivity metrics

Operational Excellence

• Identify and implement process improvements, automation opportunities, and system enhancements within order management and customer service platforms.
• Partner with technology teams to optimize CRM, ERP, OMS, and call center platforms.
• Lead initiatives to improve scalability, cost efficiency, and service quality.

Cross-Functional Collaboration

• Partner closely with Supply Chain, Ecommerce, Retail Operations, Finance, and IT to align customer service and order management strategies with business goals.
• Act as the operational voice of the customer, identifying trends and insights that inform product, fulfillment, and service improvements.

Qualifications

Experience

• 12–15+ years of leadership experience in Order Management, Customer Service, Customer Operations, or related functions.
• Proven experience managing enterprise-scale customer service organizations and large call center operations.
• Experience leading geographically dispersed teams across multiple locations and brands.
• Strong background in order management systems and end-to-end order lifecycle management.
• Demonstrated success improving operational KPIs including backorder rates, return rates, and service performance metrics.

Skills & Expertise

• Enterprise operational leadership
• Multi-unit call center management
• Order management and fulfillment processes
• Advanced analytics and KPI-driven management
• Customer experience strategy
• Process improvement and operational efficiency
• CRM, OMS, ERP, and call center technology platforms
• Organizational leadership and team development

Leadership Competencies

• Strategic thinker with strong operational execution skills
• Data-driven decision maker
• Ability to lead and inspire large teams across multiple locations
• Strong cross-functional collaboration and stakeholder management
• Customer-centric mindset with a focus on continuous improvement

Education

• Bachelor’s degree in Business, Operations, Supply Chain, or related field required
• MBA or advanced degree preferred

Portico Benefit Services, a ministry of the Evangelical Lutheran Church in America (ELCA), has been entrusted for more than 200 years with caring for those who serve the church.

Portico Benefit Services, a ministry of the ELCA, is one of the nation’s largest faith‑based employee benefits providers, supporting the financial, physical, and emotional well‑being of more than 51,000 members and 5,000 sponsoring organizations nationwide. Portico provides retirement, health, disability, survivor, and flexible benefit plans along with holistic well‑being resources to support members and sponsoring employers across the United States. Portico manages and administers approximately $9.3 billion in net assets across retirement, health, disability, survivor, and related benefit plans

Our mission is clear: Enhancing lives. Strengthening ministry. Together for life.

As a church benefits organization, Portico operates at the intersection of faith, financial stewardship, and long‑term sustainability, serving pastors, deacons, lay leaders, and faith-based organizations nationwide.

Portico is seeking a committed and mission‑aligned individual to serve as a Director on its Board of Trustees, supporting the long‑term stewardship and strategic direction of the organization.

Key role attributes:

• Board with responsibilities extending across the entire ELCA ecosystem in the United States.
• Three‑year term, renewable twice (for a maximum of nine years).
• Contributes to governance that balances mission, financial sustainability, and member well‑being.
• Partners with fellow trustees, executive leadership, and ELCA stakeholders to guide Portico’s strategic, financial, and operational future.

ELCA Lutheran Requirement

• Because Portico is an ELCA ministry with deep theological and organizational ties to the church, all trustees must be members of an ELCA congregation in good standing. *This faith‑based requirement ensures trustees bring both mission understanding and commitment to the values that shape our work.

Key Responsibilities of a Portico Trustee

Board members serve as stewards of Portico’s mission, financial integrity, and long‑term sustainability. Core responsibilities include:

1. Fiduciary Leadership

• Uphold the duties of care, loyalty, and obedience, ensuring decisions are mission‑aligned and support the long‑term viability of Portico’s benefit plans.
• Review and approve Portico's annual operating budget, long‑term planning frameworks, and capital investments.
• Monitor investment strategies and financial performance, ensuring prudent management of member assets.
• Assess enterprise‑wide risk (e.g., regulatory, operational, financial, strategic) and support mitigation efforts.

2. Strategic Guidance

• Provide governance oversight of Portico’s Five Diamond Strategy, including benefit optimization, technology modernization, innovation, scalable growth, and culture evolution.
• Engage with leaders across the ELCA to understand emerging needs and evolving ministry contexts.
• Support strategic transformation efforts to ensure Portico remains competitive, member‑centric, and operationally strong.

3. Mission Stewardship

• Ensure Portico’s work advances the church’s calling to care for those who serve.
• Sustain a governance culture that values diversity, integrity, stewardship, and service.
• Provide insight on trends within congregations, synods, and ministries to help shape Portico’s future planning.

4. Board Culture & Effective Governance

• Prepare thoroughly for board and committee meetings, contributing informed perspectives and asking questions grounded in mission and fiduciary responsibility.
• Serve on at least one standing committee (e.g., Finance & Audit, Governance, Investments and Corporate Responsibility, Services & Solutions).
• Support a collaborative, high‑trust board culture reflective of Portico’s commitment to excellence and clarity.

Qualifications & Experience Sought

We welcome candidates who bring a combination of professional expertise, faith‑centered motivation, and strategic governance capability.

Ideal candidates will demonstrate:

Required

• Active membership in an ELCA congregation.
• Commitment to Portico’s mission and the well‑being of those who serve the church.
• Ability to understand complex financial, operational, and strategic topics.
• High integrity, sound judgment, and willingness to make decisions with organization‑wide impact.
• Capacity to serve a time‑committed governance role (approx. 4–6 meetings per year, plus committee work).

Preferred Professional Backgrounds

• Prior Board Experience
• Based on our Board Composition and Constitution, preference for West Coast Based.
• Understanding of Carver Model for Board Governance
• Substantive experience in at least one of the following areas:
• Finance, investment management, accounting, or actuarial expertise.
• Health care, insurance, or employee benefits experience.
• Technology modernization, data strategy, cybersecurity, or customer experience.
• Organizational transformation, governance, legal, HR, or enterprise risk management.
• Executive leadership within faith‑based or nonprofit organizations.

What Makes Serving on Portico’s Board Meaningful

• Influence the well‑being and financial security of more than 50,000 ELCA leaders and their families.
• Contribute to a mission‑driven ministry that blends faith, stewardship, and innovation.
• Support the evolving needs of a changing church through responsible governance and commitment to sustainability.
• We are committed to building a diverse and inclusive board. Candidates from all backgrounds are encouraged to apply, including individuals from historically underrepresented communities.

BUILT TO CONNECT

Astec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. Our mission is to design and build the most innovative products for the industries we serve. Leveraging innovative solutions and technologies, we serve customers all over the world.

ABOUT THE POSITION

This critical position is responsible for overseeing the planning and coordination of Astec’s inventory and materials department in one of Astec’s primary manufacturing sites in North America. This position will work closely with internal operations customers and requires an excellent communicator with strong attention to detail and problem-solving skills.To excel in this role, a materials manager must have in-depth knowledge of supply chain, budgeting processes and must be a change agent. Ultimately ensures all departments have adequate access to the materials that are needed to execute the master schedule. Executes the organization's overall supply chain vision, policies, objectives, and initiatives. Oversees the organization's operational procurement, inventory, warehousing, and transportation functions. Key driver for aftermarket order fulfillment performance. Actively participates in, as well as directs and coordinates, the activities of personnel engaged in the distribution of raw materials and some finished goods in the organization. Ensures compliance with all applicable requirements and specifications in accordance with company policies, principles, and procedures by performing the following duties personally or through subordinates.

• Drive operational excellence in supply chain capabilities through execution of the 5-year strategic roadmap.
• Supports procurement cost savings initiatives through tactical negotiations and alignment with corporate procurement sourcing strategies.
• Achieve and strategic objectives for inventory levels and turns while minimizing stockouts.
• Facilitates, Manages and Oversees best in class inventory control processes, maintaining a fully effective cycle count program with a net $ accuracy above 99%.
• Lead initiatives to ensure at least 95% Fill Rate and 99% On Time Delivery for aftermarket sales.
• Ensure alignment with vision of company business and growth strategies and effective execution of agreed Global category strategies.
• Recommend and implement solutions to existing materials movement processes to reduce waste and increase quality and efficiency.
• Coordinate the implementation of best-in-class materials management processes, coaching, mentoring, and training local Teams to achieve highest standards of operational efficiency
• Oversee the material control, storage, transportation, and delivery of all company raw materials, purchased items and internally fabricated products.
• Track key metrics and measure to gauge the success of the function.
• Responsible for leading a team to place orders within lead time, expedite if necessary to meet on time delivery expectations minimizing disruption to manufacturing.
• Assimilate, report and speak regularly to management and others about shortages and process improvements.
• Work closely with the Operational Leads (Tactical Buyer) and Material Planning organization to ensure alignment and effective execution of the master schedule

To be successful in this role, your experience and competencies are:

• BS or BA degree required and Advanced University Degree (Master’s Degree or equivalent) preferred in Procurement, Supply Chain Management, Finance, or related field.
• ASCM or APICS certification as CSCP, CPIM, CLTD, ISM certification, desired
• 5+ years’ progressive experience in Materials Management, preferably for large global/multinational, process driven companies, building and optimizing programs across diverse teams and cultures
• Demonstrated leadership capabilities
• Ability to work within a global matrix organization
• Manufacturing operations experience preferred
• Oracle ERP use and expertise preferred

Supervisor and Leadership Expectations

Directly manages 5-10 direct reports ranging from cycle counters, material coordinators, warehouse supervisor and buyer/planners.

Our Culture and Values

Employees that become part of Astec embody the values below throughout their work.

• Continuous devotion to meeting the needs of our customers
• Honesty and integrity in all aspects of business
• Respect for all individuals
• Preserving entrepreneurial spirit and innovation
• Safety, quality and productivity as means to ensure success

EQUAL OPPORTUNITY EMPLOYER

As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.

About Food For The Poor

Food For The Poor, one of the largest international relief and development organizations in the nation, does much more than feed millions of the hungry poor primarily in 17 countries of the Caribbean and Latin America. This interdenominational Christian ministry provides emergency relief assistance, clean water, medicines, educational materials, homes, support for orphans and the elder, skills training and micro-enterprise development assistance. "Join us in our mission to serve the poorest of the poor."

Overall Responsibility:

The Events Coordinator is responsible for planning, coordinating, and executing fundraising, engagement, and special events that are both financially and operationally successful. This role supports the achievement of defined fundraising goals, revenue targets, and budget objectives for assigned events while ensuring alignment with the organization’s mission, values, and vision.

Working under the direction of the Director of Special Events, the Events Coordinator supports all phases of event planning and execution, including logistics, vendor coordination, promotion, donor engagement, and post-event reporting. Events include, but are not limited to, walks/runs, elegant evening events, cocktail receptions, third-party fundraisers, and internal engagement events.

Key Responsibilities and Duties:

• Coordinate and execute fundraising and engagement events as directed by the Director of Special Events.
• Meet defined fundraising goals and revenue targets for assigned events, including gross and net revenue objectives, sponsorship goals, and participant fundraising benchmarks, in collaboration with the Director of Special Events and fundraising partners.
• Assist with the creation and distribution of event promotional materials and related correspondence.
• Promote the organization, its mission, and its programs through events, partnerships, and outreach efforts to increase visibility and support fundraising objectives.
• Develop, maintain, and manage vendor relationships, including negotiating event services, contracts, and fundraising-related agreements.
• Maintain and monitor event budgets, ensuring expenses align with approved plans and fundraising goals.
• Co-facilitate event planning meetings; prepare agendas, meeting minutes, and follow-up communications.
• Coordinate engagement activities that expand and strengthen donor and participant involvement.
• Assist fundraising teams with the development and management of event fundraising budget plans.
• Prepare, track, and update fundraising progress reports and budget reports, including performance against established goals and key metrics.
• Attend required meetings and participate in organization-wide event planning and coordination activities.
• Travel to local and out-of-area events, using a personal vehicle, rental car, and/or company-owned vehicle as required.
• Perform other job-related duties as assigned to support the Special Events and Fundraising functions.

Education and Certifications:

Associate degree or completion of two years of college in a relevant field required.

Experience:

Minimum of two (2) years of experience in fundraising, marketing, sales, public relations, or event coordination required.

Demonstrated experience supporting or executing a wide range of fundraising and engagement events.

Nonprofit and/or major gifts event experience preferred.

Skills and Competencies:

• Strong organizational, time-management, and coordination skills.
• Excellent verbal and written communication skills.
• Detail-oriented with the ability to manage multiple priorities simultaneously.
• Strong interpersonal skills, including professionalism, diplomacy, and donor interaction.
• Creative, self-motivated, and solution-oriented.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and database systems.
• Internet, social media, and online research proficiency; familiarity with online fundraising tools preferred.
• Knowledge of special event fundraising, including auctions and peer-to-peer fundraising.
• Ability to perform effectively under pressure and remain calm in fast-paced, event-driven environments.
• Flexibility to work evenings, weekends, and travel as required.
• Valid driver’s license with appropriate automobile insurance and a satisfactory driving record.

Work Environment Requirements

This position requires the ability to sit, stand, walk, bend, reach, lift, and carry materials related to event setup and execution. The role may involve lifting and carrying event materials of varying weights, standing for extended periods, and working in diverse environments, including indoor and outdoor event settings. Exposure to varying temperatures, travel, and driving are required as part of event support responsibilities.

Global Head of Wealth - Market Research

New York

To $250,000 + benefits

Our client is a market research and advisory company with growing teams across the world. They work with a stellar list of global brand owners and inform & inspire them. They allow them to make better decisions using key insights by using empowering technology and high-impact consulting. They have a tech-first mindset and are an evolving business in a time of change.

We are seeking an agencyside thought leader from the Wealth and Luxury categories, to be an inspirational voice and thought leader in the space. You should be an established industry expert and be known by brand owners in this world, be a reliable touchstone when seeking brands' marketing strategies that tune in to the high-net-worth mindset.

So if you are that visionary leader ready to drive global growth and innovation in the wealth insights sector, our client would like to explore you joining their leadership team.

Offices in midtown Manhattan where key members of the global leadership team also work.

This is a tech enabled forward thinking business who embrace the advances that technology is bringing to market research in both analysis and delivery. They have invested in the best-in-class insights platform and delivery tools and are well supported and organised by a strong back office and ops function. There is a team to help you deliver the hands-on detail for supporting strategic insight pieces in both qual and quant.

You may come from research, trends or even the broader Strategy world to be considered. What is going to be important is being able to illustrate a focus on working within the luxury and wealth management sector. You will be working with some of the most prestigious brands in the world, from famous fashion houses, supercars to private banks.

This comms group owned business is a trusted partner to their clients, advising them on how to engage, understand and access these niche and valuable audiences and this role offers the opportunity to support clients in a truly consultative manner.

You must have full working rights for the US in place for consideration.

Technical Delivery Executive

Position Overview

As a Technical Delivery Executive at Encore Talent Solutions, you will focus on full lifecycle recruiting for highly specialized technical roles within software engineering, data engineering, cloud, and modern application development environments.

This role is ideal for a recruiter with strong technical acumen who enjoys digging into engineering skill sets, understanding technical project requirements, and delivering high-quality candidates in fast-paced client environments.

You will partner closely with Account Executives and hiring managers to identify, assess, and place top technical talent in contract, contract-to-hire, and direct placement opportunities.

Key Responsibilities

Technical Sourcing & Talent Pipeline Development

• Source and engage technical professionals across software engineering and data-focused roles, including:
• Backend, Frontend, and Full Stack Engineers
• Data Engineers
• DevOps & Cloud Engineers
• QA Automation Engineers
• Application Support & Infrastructure Engineers
• Develop advanced Boolean searches across LinkedIn, job boards, and technical platforms.
• Build and maintain active pipelines of engineering talent aligned to current and anticipated client needs.
• Proactively identify passive candidates within competitive technical markets.

Technical Screening & Candidate Evaluation

• Conduct detailed phone screens to evaluate:
• Programming language proficiency (e.g., Java, .NET, Python, JavaScript frameworks)
• Cloud platform experience (AWS, Azure, GCP)
• Database technologies (SQL, NoSQL, Snowflake, etc.)
• DevOps tools and CI/CD pipelines
• Agile/Scrum experience and team collaboration
• Assess both technical competencies and cultural alignment.
• Accurately document candidate qualifications and feedback within the Applicant Tracking System (ATS).

Delivery & Process Management

• Submit qualified candidates to job requirements with clear, detailed write-ups.
• Coordinate interview scheduling and manage communication between candidates and clients.
• Maintain consistent follow-up throughout the recruitment lifecycle.
• Support offers negotiations and onboarding coordination.
• Ensure a high-quality candidate experience from initial outreach through placement.

Market & Technical Awareness

• Stay informed on evolving technological trends within:
• Application development
• Cloud migration
• Data platform modernization
• Automation and DevOps practices
• Continuously expand knowledge of technical terminology and emerging tools to improve screening effectiveness.

Required Qualifications

• 3–5 years of full lifecycle Information Technology recruitment experience.
• Demonstrated experience recruiting for software engineering, data engineering, or infrastructure roles.
• Working knowledge of modern technology stacks and development environments.
• Ability to interpret technical job descriptions and translate them into effective sourcing strategies.
• Strong verbal and written communication skills with a professional phone presence.
• Highly organized with the ability to manage multiple technical searches simultaneously.
• Ability to work in a fast-paced, deadline-driven environment.
• Strong attention to detail and commitment to quality.

Preferred Qualifications

• Experience within a staffing or consulting environment.
• Exposure to enterprise-level or product-based technology teams.
• Bachelor’s degree in communications, Business, Information Systems, or related field.

Core Competencies

• Technical curiosity and learning agility
• Strategic sourcing capability
• Relationship-building skills
• Accountability and follow-through
• Adaptability in changing technical markets
• Strong customer service mindset

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Title: VP, Customer Experience & Success

Location: USA (Bay Area preferred)

Reports to: President

Team Size: 50+ (CS, Professional Services, Support, CS Ops)

Company: Milestone Inc.

About Milestone:

Milestone Inc. is a leading Digital Experience Software and Services company focused on AI-first discovery, personalization, and conversion across all digital touchpoints. Our platform enables brands to be visible in search engines and AI answer engines through structured data, entity intelligence, and AI-driven orchestration.

We serve complex, multi-location enterprises across hospitality, banking/financial services, and MarTech-driven organizations, operating a hybrid SaaS + Services business model at scale.

VP - CS Role Overview:

Milestone is seeking a strategic, revenue-oriented VP of Customer Experience & Success to own retention, expansion, partnerships, and customer outcomes across a global customer base.

This is a revenue-adjacent executive role, accountable for GRR, NRR, churn reduction, expansion ARR, payback period, and customer lifetime value—not just customer satisfaction.

The VP - CS will design and operate a modern, AI-powered Customer Success engine, spanning onboarding through expansion, while leading distributed teams across the US, India, Canada, and Mexico.

Problems We Are Looking to Solve:

The VP - CS will be entrusted with solving systemic, enterprise-level challenges including:

• Lifecycle execution challenges across onboarding, adoption, renewal, and expansion
• Limited predictability in churn risk, renewals, and expansion forecasting
• Scalability and repeatability in CS playbooks
• Fragmentation across SaaS + Services delivery models
• Underutilization of AI and automation in CS workflows
• Weak executive-level customer relationships in complex verticals

Key Responsibilities:

1. Strategic Customer Success & Revenue Ownership

• Own and improve GRR, NRR, churn, expansion ARR, CLV, and cohort health
• Operate and forecast a multi-million-dollar global book of business
• Design and run end-to-end scalable and repeatable lifecycle playbooks:
• Onboarding → Adoption → Value Realization → Renewal → Expansion
• Establish a rigorous operating cadence:
• QBRs, executive reviews, health scoring, churn risk models, expansion pipelines
• Directly align CS outcomes with Company OKRs and board-level metrics
• Own the creation of systematic, built-in expansion engines so that customers adopting the Milestone product stack have defined, automatic ARR growth year over year.

2. Global Leadership & Operating Rigor

• Lead and scale 60+ global team members across CS, PS, Support, and CS Ops
• Implement clear playbooks, SLAs, escalation models, and governance
• Drive tight cross-functional alignment with Sales, Product, Marketing, Engineering, and Delivery
• Lead change management for:
• New processes
• Pricing & packaging shifts
• AI-enabled workflows and tooling

3. MarTech, Hospitality & Banking Domain Leadership

• Bring deep expertise in MarTech ecosystems:
• CDPs, CRMs, personalization, attribution, ABM, campaign orchestration
• Demonstrate direct experience serving hospitality and banking / financial services clients:
• Translate platform capabilities into vertical-specific business outcomes
• Act as an executive partner to CMOs, CDOs, Heads of Digital & Loyalty

4. AI, Automation & CS Technology Leadership

• Deploy AI-driven Customer Success capabilities, including:
• Predictive health scoring
• Churn and risk signals
• Automated play triggers & next-best-action systems
• Renewal and expansion forecasting
• Drive automation across the CS stack:
• CRM, ticketing, in-app guidance, chatbots, knowledge bases
• Improve:
• Time-to-value
• CS productivity
• Margin and scalability
• Continuously evaluate and optimize AI tools across CS and MarTech ecosystems

5. Hybrid SaaS + Services Model Excellence

• Operate seamlessly across:
• Recurring SaaS (land-and-expand, usage-driven models)
• Services (projects, retainers, SOWs, campaigns)
• Define clear value, scope, and success metrics for blended offerings
• Partner with CS Ops / Rev Ops to standardize:
• Handoffs
• Capacity planning
• Margin and profitability tracking
• Replace hero-driven delivery with repeatable, scalable execution models

6. Executive, Entrepreneurial & Culture Leadership

• Bring an entrepreneurial mindset suited for ambiguity and scale
• Build a strong CS leadership bench in the Bay Area while leveraging global teams
• Demonstrate executive presence through:
• Board-level storytelling
• Strategic customer engagement
• Partner and ecosystem leadership
• Serve as a culture carrier, reinforcing:
• Ownership over activity
• Accountability over intent
• Customer obsession over internal comfort

Ideal Candidate Profile:

We are seeking a strategic, data-driven, and execution-focused CS leader who:

• Thinks in outcomes, revenue, and systems, not just relationships
• Operates comfortably with C-suite buyers in complex enterprises
• Understands SaaS economics and services margin deeply
• Can design scalable operating models and still drive execution
• Is equally credible with boards, customers, and frontline teams
• Strong learning mindset

Required Experience & Qualifications:

• 15–20+ years in SaaS, MarTech platforms, agencies, or high-growth B2B environments
• Proven VP or Sr Director experience owning retention and expansion outcomes
• Previous high growth/startup experience is must have
• Strong command of CS economics:
• GRR, NRR, churn, expansion, payback period, cohort health
• Deep exposure to hospitality and/or banking verticals
• Global leadership experience across multi-time-zone teams
• Bay Area presence preferred

Key Focus Areas (2026 Lens):

• Revenue retention and expansion predictability
• Lifecycle playbook standardization at scale
• AI-powered CS workflows and automation
• Executive-level customer partnerships
• Margin improvement across SaaS + Services
• Establishing and Growing Partnership /Agency Programs

KPI & Metrics Ownership:

• Gross Revenue Retention (GRR)
• Net Revenue Retention (NRR)
• Churn Rate (Logo & Revenue)
• Expansion ARR
• Customer Lifetime Value (CLV)
• Time-to-Value
• Renewal Forecast Accuracy
• CS Productivity & Margin
• Customer Sentiment (NPS / CSAT)
• AI Automation Adoption & Efficiency Gains

What Success Looks Like (First 12–18 Months):

• Measurable improvement in GRR, NRR, and churn reduction
• Globally adopted lifecycle playbooks
• Predictable renewal and expansion forecasting
• AI-driven CS workflows delivering efficiency gains
• Strong executive relationships across top accounts
• A scalable, high-performing global CS leadership team

Why Milestone:

• Founder-led, award-winning, AI-first platform
• Deep focus on GEO, AI visibility, and customer outcomes
• Opportunity to shape Customer Success as a true growth engine
• Certified Great Place to Work

We are launching a new industrial oil recycling and processing operation and are seeking a highly experienced Mechanical Engineer with extensive leadership background to serve as Operations Manager and build this facility from the ground up.

This is not a lab role.

This is not a junior engineer position.

This is a leadership role responsible for plant design oversight, operational execution, regulatory compliance, production efficiency, team management, and profitability.

You will own the operation.

Core Responsibilities

Operational Leadership

• Oversee full plant operations including used oil intake, processing, treatment, storage, and outbound distribution
• Develop and implement Standard Operating Procedures (SOPs)
• Build and lead plant staff (operators, maintenance, lab techs, logistics)
• Establish KPIs for throughput, yield, safety, and margin
• Drive continuous improvement initiatives

Engineering & Process Management

• Design, optimize, and scale oil re-refining processes
• Monitor chemical treatment, separation, filtration, distillation, and stabilization systems
• Manage process control systems and production data analysis
• Identify and eliminate bottlenecks
• Reduce waste and maximize recovery yield

Compliance & Safety

• Ensure compliance with EPA, ADEQ, OSHA, Fire Code, and environmental regulations
• Implement safety programs and hazardous material protocols
• Maintain documentation and inspection readiness
• Manage environmental reporting and permitting

Financial Performance

• Control operating costs
• Improve production efficiency
• Increase plant margin and output
• Participate in revenue strategy and expansion planning

Leadership Requirements (Non-Negotiable)

• 7+years experience in industrial processing, refining, petrochemical, waste oil, or similar heavy industry
• 5+ years in leadership/management capacity
• Experience managing plant personnel and operations teams
• Proven ability to scale operations
• Experience with budgeting, forecasting, and P&L responsibility
• Strong decision-making under pressure

We are not looking for someone who needs direction.

We are looking for someone who provides it.

Technical Qualifications

• Bachelor’s or Master’s degree in Chemical Engineering (or equivalent experience required)
• Experience with oil re-refining, hydrocarbon processing, or industrial waste treatment preferred
• Knowledge of separation systems, filtration, distillation, and chemical stabilization processes
• Familiarity with industrial automation and process controls
• Strong analytical and troubleshooting capability

Ideal Candidate Profile

• Builder mentality
• Highly disciplined
• Systems thinker
• Data-driven decision maker
• Comfortable in industrial environments
• Direct communicator
• Accountability-oriented

·      Base Salary: $100,000 – $120,000 depending on experience

·      Performance Bonus: 10–20% of net profits ($10K–$25K+ potential)

·      Profit Share / Phantom Equity: 5–10% vesting over 3 years

·      High performers will be rewarded directly for the value they create. In this role, you truly eat what you kill.

·      Full health, dental, and vision insurance

·      Unlimited PTO (use it responsibly)

·      Tools, equipment, and training budget to build the operation properly

·      You will influence ~80% of the operation’s success

·      You will help build the operational backbone of a new industrial business

·      Opportunity to build equity value in a company positioned for future expansion or acquisition