Academic Success Coach

Job Title: Academic Success Coach

Location: Los Angeles, CA 90059

Pay Rate: $25–$28/hour (W2)

Duration: Temporary Assignment

Position Overview

We are seeking a dedicated and student-focused Academic Success Coach to support undergraduate and graduate students in achieving their academic goals. This role is ideal for professionals passionate about student success, retention strategies, and equity in higher education.

The Academic Success Coach serves as a primary point of contact for students experiencing academic or personal challenges that may impact their progress. This position requires strong collaboration with faculty, staff, and student services, along with the ability to monitor student performance data and implement timely interventions.

Key Responsibilities

Academic Support

• Provide guidance to students regarding academic standing, course registration timelines, program options, leaves of absence, withdrawals, and re-entry processes
• Proactively identify and support at-risk students, including those on academic probation, warning, conditional or deferred admission, and returning students
• Partner with departments such as Registration and Records, Financial Aid, Admissions, and academic programs to connect students with appropriate support services
• Monitor early alert systems and track student progress, ensuring timely follow-up and intervention
• Assess individual student needs and develop actionable academic improvement plans
• Collaborate with the Student Academic Success team to address concerns and implement targeted support strategies
• Facilitate workshops and group sessions focused on academic success and skill development
• Serve as a key contact during peak registration periods
• Deliver culturally responsive coaching and mentoring to a diverse student population

Administrative & Reporting

• Maintain accurate records of student interactions and outcomes using institutional systems
• Generate and present reports on student engagement, retention, and academic progress
• Track participation in academic support initiatives and analyze effectiveness
• Recommend improvements to student-centered policies and processes
• Perform additional duties as assigned

Qualifications

Education

• Bachelor’s degree required
• Master’s degree preferred

Experience

• 1–3 years of relevant experience required
• 3–4 years preferred, particularly in academic support or student services

Skills & Competencies

• Strong interpersonal skills with the ability to work effectively across diverse populations and organizational levels
• Knowledge of current challenges in higher education, especially those impacting underrepresented student groups
• Understanding of FERPA regulations and confidentiality standards
• Familiarity with academic processes and the ability to adapt to evolving policies and procedures
• Demonstrated initiative, sound judgment, and problem-solving ability
• Excellent organizational and time-management skills in a fast-paced environment
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and ability to learn new systems quickly
• Experience with mentoring, coaching, and motivational techniques
• Strong commitment to student success and customer service excellence
• Ability to communicate with tact, professionalism, and cultural sensitivity
• Competence in data tracking, analysis, and reporting

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

REQUESTING AN ACCOMODATION

Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington.