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It All Starts with Our People

As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores – every day. We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility. If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us.

Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences.

How You'll Make a Difference

Valvoline has a rewarding opportunity as a Director, Quality Engineering. In this role, you’ll be a strategic and hands-on leader who will drive the transformation of quality across our technology organization. This leader will be responsible for building and scaling a modern Quality Engineering function that goes beyond traditional QA, with ownership spanning QA environments, test automation, AI-enabled quality practices, quality governance, best practices, and the establishment of a Quality Engineering Center of Excellence (COE).

The ideal candidate will bring a strong blend of leadership, technical depth, operating model design, and change management, with the ability to embed quality throughout the software development lifecycle. This role will partner closely with Engineering, Product, Architecture, Infrastructure, Security, and Delivery teams to create a scalable, efficient, and forward-looking quality strategy that supports speed, reliability, and business growth.

Key Responsibilities

Quality Engineering Strategy & Leadership

• Define and lead the enterprise Quality Engineering vision, strategy, and roadmap aligned to Valvoline’s broader technology and business priorities.
• Shift the organization from traditional testing approaches to a modern quality engineering model focused on prevention, automation, continuous validation, and measurable quality outcomes.
• Establish quality as a shared responsibility across product, engineering, and delivery teams while maintaining strong governance and standards.
• Lead, mentor, and grow a high-performing team of quality engineers, automation engineers, and QA leaders.

QA Center of Excellence (COE)

• Build and operationalize a Quality Engineering Center of Excellence (COE) to define frameworks, standards, tooling, reusable assets, and governance processes.
• Create enterprise-wide best practices for test design, automation, environment strategy, defect management, release readiness, and quality metrics.
• Standardize quality processes across portfolios while allowing for flexibility based on product and platform needs.
• Develop playbooks, templates, training, and maturity models to improve quality capability across teams.

Automation & Tooling

• Define and execute an enterprise test automation strategy across UI, API, integration, data, regression, performance, and end-to-end testing.
• Drive adoption of scalable automation frameworks and ensure integration with CI/CD pipelines and DevOps practices.
• Evaluate, select, and optimize quality tools and platforms to improve speed, coverage, traceability, and reporting.
• Increase automation efficiency and effectiveness by implementing reusable components, common libraries, and engineering best practices.

AI-Enabled Quality Engineering

• Lead the adoption of AI and intelligent automation within quality engineering, including opportunities such as:

test case generation

intelligent defect triage

predictive risk analysis

self-healing automation

release quality insights

test optimization and prioritization

• Assess emerging AI capabilities and define practical use cases that improve quality outcomes, team productivity, and speed to market.
• Partner with engineering and architecture leaders to ensure AI solutions are implemented responsibly, securely, and at scale.

QA Environments & Test Data Management

• Own the strategy for QA environments, including environment planning, availability, stability, governance, and optimization.
• Partner with infrastructure and platform teams to improve environment readiness, reduce bottlenecks, and support parallel delivery.
• Establish strong processes for test data management, environment provisioning, and integration dependency coordination.
• Drive improvements in environment monitoring and readiness reporting to reduce delays and improve release confidence.

Governance, Metrics & Best Practices

• Define and implement quality KPIs, SLAs, dashboards, and scorecards to provide visibility into quality performance, automation maturity, defect trends, release risk, and environment health.
• Set standards for quality gates, entry/exit criteria, defect leakage reduction, root cause analysis, and continuous improvement.
• Build a culture of measurable quality and operational discipline through governance routines, audits, and executive reporting.
• Ensure best practices are embedded into agile delivery, DevSecOps, and release management processes.

Sourcing & Vendor Management

• Define the sourcing strategy for quality engineering capabilities, including the right balance of internal talent, strategic partners, and offshore/onshore vendor models.
• Lead vendor evaluation, selection, governance, and performance management related to quality engineering and testing services.
• Optimize spend, capability, and service quality across external partners while ensuring alignment to Valvoline standards and delivery expectations.
• Build workforce strategies that support both immediate delivery needs and long-term capability development.

Cross-Functional Partnership

• Partner with Product, Engineering, Infrastructure, Security, Architecture, and PMO leaders to embed quality into planning, design, development, and release processes.
• Influence senior stakeholders on quality investments, transformation priorities, and operating model improvements.
• Support mission-critical initiatives by ensuring strong quality planning, risk management, and execution.

What You’ll Need to Succeed

Qualifications

• 10+ years in software quality engineering
• 5+ years leading enterprise QA teams
• Experience in high-volume retail, omnichannel, or consumer-facing environments strongly preferred
• Deep experience with:

Automation frameworks (Selenium, Cypress, Playwright, etc.)

API testing tools

CI/CD tools

Performance testing tools (JMeter, LoadRunner, etc.)

• Experience leading QA in Agile/SAFe or hybrid environments
• Experience using agentic tools for test development and integrating work with agentic code development (ie: Github Copilot, Claude code)
• Proven track record reducing defect escape rates

Leadership Competencies

• Enterprise systems thinker
• Data-driven decision maker
• Builder of scalable processes
• Collaborative but boundary-setting partner
• Comfortable operating in fast-paced retail cycles
• Must be authorized to work in the U.S.

We Take Care of the WHOLE You

• Health insurance plans (medical, dental, vision)
• HSA and flexible spending accounts
• 401(k)
• Incentive opportunity*
• Life insurance
• Short and long-term disability insurance
• Paid vacation and holidays*
• Employee Assistance Program
• Valvoline Instant Oil Change discounts
• Tuition reimbursement*
• Adoption assistance*

*Terms and conditions apply, and benefits may differ depending on position.

Your Path to Valvoline

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement. Apply now and become an integral part of our journey at Valvoline.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Job Title: Director of Analytics & Insights (Amazon Agency)

Location: Milwaukee, WI

Alternate location: Or home based anywhere in the US

Industry: Ecommerce (Amazon Agency)

Channel: Mostly Amazon and

Direct Reports: Team of 5-6 Analysts

Visa: No sponsorship possible. Must have valid work authorization

Job ID: ZR_9557_JOB

Remote work policy: Full remote

Job Seniority: Executive Level, Middle Management Level

Company size: Medium (50-1000 ppl)

Company Ownership: Privately Owned

Industry(ies): Ecommerce, Consumer Goods,

Function(s): eCommerce,

Region(s): Arizona, Atlanta, Boston, Chicago, Cincinnati, Las Vegas, Los Angeles Area, New Orleans, NORTH AMERICA, USA, Dallas, California, Fort Lauderdale / West Palm Beach, Houston, Colorado, Connecticut, San Francisco Area, Florida, Miami, Georgia, Illinois, Louisiana, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York City area, North Carolina, Ohio, Pennsylvania, Texas, Utah, Washington DC, Maryland, Delaware, Washington

Company Description

Our client is a well-established ecommerce services organization that supports brands in building and scaling their presence across major online marketplaces (Amazon and mostly). With a long-standing track record in digital commerce, the firm provides strategic and operational support spanning retail, media, creative and performance enablement. Its environment is collaborative, entrepreneurial and data-driven, with a strong emphasis on translating complexity into clear business value.

Objective of the Role

Our client is seeking a Director of Analytics & Insights to lead the strategic development of its measurement and insights capability. This individual will define how performance is measured, interpreted and communicated across client engagements, with a particular focus on ecommerce, digital advertising effectiveness and broader brand growth.

The role is designed for a senior leader who can combine technical depth with business judgment. The successful candidate will establish a clear vision for analytics and reporting, strengthen the quality of insight generation across the organization, and help create scalable frameworks that enable client teams to translate data into action. This position will also play an important role in shaping how advanced tools, automation and artificial intelligence support a modern analytics function.

Ideal Profile

The ideal candidate will bring a strong background in ecommerce analytics, digital advertising measurement and commercial insight generation, ideally gained within a brand-led environment, an agency, or a similarly complex client-facing business. A deep understanding of marketplace ecosystems is essential, particularly in relation to Amazon advertising, Amazon Marketing Cloud, omnichannel measurement and upper-funnel media effectiveness.

This person should be equally credible in technical and executive settings: capable of engaging with analysts, data partners and technical teams while also presenting clear, actionable conclusions to senior leadership. The right profile will combine strategic thinking, intellectual curiosity, sound judgment and the ability to bring structure to an evolving function.

Responsibilities

• Define and advance the analytics and insights vision for the organization.
• Establish scalable measurement frameworks covering retail performance, advertising effectiveness, brand growth and operational health.
• Lead and develop the analytics team, strengthening capabilities, role clarity and professional growth.
• Create clear standards for reporting, dashboards and insight delivery across client accounts.
• Improve the quality of interpretation by ensuring data is translated into commercial recommendations and action plans.
• Serve as a subject matter expert on advanced ecommerce measurement, including Amazon Marketing Cloud and omnichannel analytics.
• Partner with internal technology and engineering teams to improve data infrastructure, automation and reporting efficiency.
• Evaluate the current operating model and clarify ownership between analytics, reporting and client-facing teams.
• Support the development of advanced analyses that go beyond standard dashboard reporting and provide deeper strategic value.
• Ensure analytical output remains relevant, accurate, decision-oriented and aligned with the evolving needs of clients and the business.

Requirements

• Significant experience in analytics and insights leadership, including team management.
• Strong expertise in digital advertising measurement and ecommerce performance analysis.
• Demonstrated knowledge of Amazon advertising tools, metrics and measurement methodologies, including Amazon Marketing Cloud.
• Familiarity with omnichannel measurement, customer journey analysis and upper-funnel media evaluation.
• Advanced capability in SQL and experience with business intelligence and visualization platforms such as Tableau, Looker or similar tools.
• Working knowledge of statistical or analytical tools such as Python, R or equivalent.
• Ability to design measurement frameworks that connect media investment to broader business outcomes.
• Strong communication skills, with the ability to simplify complex analysis for non-technical audiences.
• Experience operating in a fast-paced, evolving environment with multiple stakeholders.
• Bachelor’s degree required; an advanced degree is advantageous.

Job Description

Role -: QA Automation Engineer

Location: Mount Laurel, NJ (Onsite)

We are looking for a highly skilled SDET / QA Automation Engineer with strong experience in Python, JavaScript, and modern automation frameworks to support automation solutions and end-to-end network validation.

Key Skills Required:

Python Automation

JavaScript

SDET / QA Automation

Automation Frameworks (PyTest / Selenium / Playwright / Cypress)

Microservices Testing

API Testing

Networking / Cable Technologies Knowledge

End-to-End System Validation

Responsibilities:

• Develop automation solutions and test scripts for network platforms

• Build and maintain automation frameworks using Python & JavaScript

• Validate end-to-end network components and behavior

• Develop automation microservices for testing infrastructure

• Collaborate with cross-functional teams and clients to ensure quality delivery

The Safety Communications & Multimedia Summer Intern will support the Stone Division Safety Team by modernizing safety training content and leading high-impact safety engagement initiatives. This internship blends safety, marketing, and multimedia storytelling to help translate complex industrial procedures into engaging, visual-first communications that directly support frontline teams. This internship is structured as a project-based experience to be completed within the 12-week program. This position is located at the Dallas Corporate office with regular time spent in the warehouse/fabrication environment. This is an onsite internship opportunity and is not a remote role.

The selected intern will present project outcomes at our annual Intern Expo Day on Wednesday, August 5, 2026.

Program Details

• Program Dates: Monday, May 18, 2026 – Friday, August 7, 2026
• Length: 12 Weeks
• Schedule: Full-time, hourly
• Required: Must be available for the full program duration and attend/present at Intern Expo Day

Project Scope & Responsibilities

The intern will lead and support the following initiatives:

Multimedia Training Modernization

• Transform outdated SOPs into visual-first safety content
• Script, film, and edit short-form “How-To” training videos
• Design high-impact infographics focused on high-risk tasks including overhead crane and forklift operations
• Build a digital-first safety content library for warehouse teams

Heat Awareness Campaign Execution (Summer 2026)

• Lead rollout of the “Heat Safety” initiative
• Design visual cues, Quick Tip posters, and hydration reminders
• Develop safety messaging to help teams identify early signs of heat exhaustion
• Support safety performance during high-temperature months

Certification Program Refinement & Credentialing

• Audit and streamline the forklift and overhead crane certification process
• Ensure consistency and 100% compliance across operations
• Design and implement a tangible Certified Operator credential card system
• Elevate the visibility and professionalism of safety expertise on-site

2027 Safety Recognition Program Design

• Research and architect the framework for a 2027 Safety Champion program
• Define recognition criteria and reward structures
• Develop branding and a launch framework
• Prepare a budget proposal aligned with corporate safety goals and industry best practices

Project Impact

A successful internship will:

• Improve frontline safety comprehension through visual communication
• Strengthen compliance and operator credentialing consistency
• Elevate safety culture within the Stone Division
• Establish a strategic recognition framework for 2027
• Directly contribute to the health and safety of warehouse team members

Qualifications

• Currently pursuing a Bachelor’s degree in Marketing, Digital Communications, Multimedia Design, or related creative field
• Incoming junior or senior preferred
• Proficiency in video editing tools (Clipchamp, CapCut, or similar)
• Proficiency in graphic design platforms (Canva, Photoshop, Illustrator, or similar)
• Strong storytelling and communication skills
• Comfortable working in a warehouse or fabrication environment and wearing appropriate PPE

Preferred Qualifications

• Bilingual in English and Spanish
• Prior experience in warehouse, construction, or manufacturing environments
• Strong ability to translate technical information into simple, visual communication

What You Will Gain

• A professional portfolio including produced videos, campaign materials, and strategic program design
• Real-world impact on frontline safety
• Cross-functional exposure to Operations and Safety leadership
• Experience supporting safety culture within a large manufacturing organizati

Principal Scientist, Botanical Identification & Authentication

Location: Ann Arbor, MI

Schedule: Full-Time, On-Site

Compensation: Top-of-market salary + equity + full benefits

About the Opportunity

A venture-backed laboratory technology company is building a modern testing platform designed to make product safety, purity, and ingredient verification faster, more transparent, and easier for consumer brands.

Backed by leading investors and experienced founders, the company is rethinking how laboratory testing integrates with software—allowing brands to streamline regulatory compliance while using testing data to build consumer trust.

As part of its next phase of growth, the company is launching a Botanical Identification & Authentication division and is seeking a Principal Scientist to build and lead this capability from the ground up.

This is a greenfield leadership opportunity for a scientist who has previously built or led botanical authentication programs and wants to architect a best-in-class system using modern lab infrastructure and scalable processes.

Role Overview

The Principal Scientist, Botanical Identification & Authentication, will design, build, and scale a comprehensive botanical identity testing program.

This role will be responsible for method selection, validation, SOP development, reference library creation, and production-scale testing workflows. You will also serve as the organization’s technical authority on botanical identification, helping internal teams and customers navigate complex ingredient authentication challenges.

The ideal candidate combines deep technical expertise with systems thinking, capable of building a rigorous and scalable authentication framework that integrates multiple orthogonal testing methods.

Key Responsibilities

• Build the company’s botanical identification and authentication program, including instrumentation selection, testing menu design, and operational workflows.
• Develop multi-method authentication strategies incorporating techniques such as:
• HPTLC
• Macroscopic and microscopic botanical identification
• DNA barcoding
• Chemical profiling and fingerprinting
• Establish and curate botanical reference libraries, including voucher specimens, chromatographic fingerprints, DNA barcode sequences, and microscopic image datasets.
• Develop SOPs, validation protocols, and documentation frameworks that support repeatability, regulatory alignment, and scalable operations.
• Lead method development and validation efforts aligned with recognized pharmacopeial and botanical testing standards.
• Serve as the organization’s technical authority on botanical identity determinations, helping resolve ambiguous or disputed identifications.
• Train and mentor laboratory staff on botanical authentication techniques to build internal expertise.
• Partner with laboratory leadership and executive teams to prioritize method development and align testing services with customer demand.
• Drive continuous improvements in turnaround time and testing efficiency, applying automation and process optimization where possible.
• Stay current on emerging technologies and regulatory developments in botanical authentication.

Qualifications

Education & Experience

• PhD or MS in Botany, Pharmacognosy, Plant Biology, Natural Products Chemistry, or a related field
• 10+ years of hands-on experience in botanical identification and authentication
• Prior experience building or managing a botanical identity testing program, ideally within an analytical or contract testing laboratory

Technical Expertise

• Deep expertise in:
• HPTLC method development and interpretation
• Microscopic and macroscopic botanical identification
• DNA barcoding for species identification
• Experience designing orthogonal authentication strategies using multiple analytical techniques
• Proven experience taking laboratory methods from development through validation and routine production use

Regulatory & Industry Knowledge

• Familiarity with pharmacopeial standards and botanical testing methods
• Working knowledge of dietary supplement and botanical regulatory frameworks
• Experience with quality systems such as ISO 17025 is preferred

Additional Attributes

• Systems thinker with the ability to design scalable laboratory processes
• Strong communicator capable of translating complex scientific concepts into clear guidance
• Comfortable working in a fast-paced, high-growth environment

Compensation & Benefits

• Top-of-market salary
• Equity participation
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for long-term career growth within a rapidly scaling organization

Why This Role

This is a rare opportunity to build a botanical authentication capability from the ground up within a modern laboratory platform backed by experienced founders and strong venture funding.

The team is focused on bringing greater transparency and scientific rigor to consumer products, helping companies verify product integrity while meeting evolving regulatory requirements.

If you’re excited about combining deep botanical science with real-world impact, we’d love to connect.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Department: OBGYN

The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience. Schedule: Monday - Friday, normal business hours, onsite. Full Benefits: Medical, Dental, Vision, 403b retirement and match, discounted MBTA pass & tuition reimbursement.

Why Work Here? Step into a role where your work truly makes a difference every day. As a vital member of our clinical operations team, you'll provide administrative expertise to ensure our practice runs smoothly, efficiently, and with a warm touch. What You'll Do? In this dynamic, fast-paced role, you'll be the friendly face and organized mind that keeps everything on track. By owning the patient visit experience you'll support clinical teams, keep operations humming and collaborate with your department on duties that may varyno two days are the same! Why this role matters? You'll play a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff. Your work helps ensure that every patient feels cared for, supported, and valued.

Performs administrative functions to support smooth and efficient practice operations under general supervision. Performs tasks that are related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by department. Essential Functions -Perform routine administrative and clerical duties relating to a clinical service or physician practice office. -Make patient appointments and maintain appointment records.-Greet and assist telephones, assist callers with routine inquiries, and schedule appointments.-File materials in patient folders, and print appointment schedules.-Process patient billing forms and scan documents to patient medical record/EPIC.-Call for patient medical records and laboratory test results.-Open and distribute unit mail or faxes.-Type forms, records, schedules, memos, etc. as directed.-May be required to accept co-payments.-Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.-Acts as an EPIC \"Super User\" for scheduling, registration and billing systems (EPIC training is provided).-Provides assistance and training to others in these areas.-May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Education
High School Diploma or Equivalent required
Licenses and Credentials
Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred
Experience
Office experience 2-3 years required
Knowledge, Skills and Abilities
- Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
- Managing one's own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs - 35lbs

Carrying Occasionally (3-33%) 20lbs - 35lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Stooping Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Onsite

45 Francis Street

40

Regular

Day (United States of America)

$17.71 - $24.94/Hourly

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

At Mass General Brigham, our competency framework defines what effective leadership \"looks like\" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

We are looking for an experienced QA Manager with 10+ years of experience in software quality assurance and a strong background in leading QA teams, test automation, and performance testing. The ideal candidate will be responsible for defining and implementing QA strategies, managing test processes, and ensuring high-quality software delivery across multiple projects. This role requires hands-on expertise with automation frameworks such as Selenium and Playwright, as well as experience with load testing and test management tools.

Key Responsibilities

• Lead and manage the QA team, including QA engineers, automation engineers, and test analysts.
• Define and implement QA strategy, testing standards, and best practices across projects.
• Design and oversee automated testing frameworks using tools such as Selenium, Playwright, or similar technologies.
• Ensure comprehensive test coverage across functional, regression, integration, and performance testing.
• Collaborate with product managers, developers, and DevOps teams to ensure quality throughout the SDLC.
• Implement continuous testing practices within CI/CD pipelines.
• Manage and monitor test planning, execution, defect tracking, and reporting.
• Oversee load testing and performance testing activities using industry-standard tools.
• Ensure proper usage of test management tools for test case management, traceability, and reporting.
• Identify quality risks and proactively implement mitigation strategies.
• Drive automation-first testing strategies to improve efficiency and reduce manual testing efforts.
• Conduct QA metrics analysis and reporting to leadership.
• Mentor and coach QA team members to improve technical and testing skills.

Required Skills

• 10+ years of experience in Software Quality Assurance, including 3–5 years in a leadership or QA management role.
• Strong hands-on experience with test automation tools such as Selenium and Playwright.
• Experience developing and maintaining automation frameworks.
• Experience with performance and load testing tools (e.g., JMeter, LoadRunner, Gatling, or similar).
• Experience using test management tools such as TestRail, Zephyr, qTest, or similar.
• Strong understanding of SDLC, STLC, and Agile/Scrum methodologies.
• Experience integrating automation into CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI, etc.).
• Experience with API testing tools such as Postman or RestAssured.
• Strong knowledge of defect management processes and tools such as Jira.
• Excellent leadership, communication, and stakeholder management skills.
• Experience with microservices architecture and API-driven systems.
• Familiarity with containerized environments (Docker, Kubernetes).
• Exposure to security testing and DevSecOps practices
• Banking and Financial domain experience is plus

Why Zensar?

We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!

QA / Quality Engineering Delivery Lead

Location: Secaucus, NJ (Hybrid – 3 days onsite)

Employment Type: Full-time / Contract

Experience: 12–15 years

Domain: Retail

Role Overview

We are seeking a QA / Quality Engineering Delivery Lead to own end-to-end quality delivery while driving QE transformation and modernization initiatives, including AI-augmented testing and intelligent automation frameworks. This role demands a tool-agnostic automation mindset, strong leadership capabilities, and the ability to balance BAU delivery with future-ready QE transformation, leveraging GPT-based testing and AI-led quality practices.

Key Responsibilities:

• Own quality outcomes across programs, releases, and product lines
• Lead day-to-day BAU QA delivery, including:
• Test planning & execution
• Defect management
• Release validation and go/no-go readiness
• Drive QE assessments and build continuous improvement & transformation roadmaps
• Define and execute modern test automation strategies across:
• UI, API, Mobile, and End-to-End (E2E) automation
• Lead AI-augmented testing initiatives, including:
• GPT/LLM-based test case generation
• Intelligent test design and risk-based testing
• Self-healing automation and test optimization
• Promote shift-left and shift-right testing by partnering with:
• Product Management
• Engineering
• DevOps and SRE teams
• Embed quality early in the SDLC through CI/CD and cloud-native testing
• Establish and track quality metrics, KPIs, and dashboards
• Provide clear visibility into quality status, risks, and dependencies for senior stakeholders
• Mentor QA/QE teams and foster a continuous improvement and innovation culture.

Required Skills & Experience

Must Have

• 10–14 years of experience in QA / Quality Engineering
• Proven leadership experience managing QA/QE teams in Agile & DevOps environments
• Strong hands-on expertise in test automation frameworks, including:
• Selenium, Playwright, Cypress (any one or more)
• Exposure to Tricentis Tosca (preferred but not mandatory)
• Solid experience in:
• API & integration testing
• Test data management
• Defect lifecycle management
• Demonstrated experience conducting:
• QE maturity assessments
• Automation ROI analysis
• QE transformation planning
• Ability to manage BAU delivery alongside modernization and innovation initiatives
• Strong Retail domain experience (POS, eCommerce, supply chain, merchandising systems preferred)

AI-Augmented & Intelligent QE (Mandatory Focus)

• Hands-on or leadership experience with AI-driven QE practices, including:
• GPT / LLM-based test case & test scenario generation
• AI-assisted exploratory testing
• Intelligent test selection, prioritization, and impact analysis
• Experience building or adopting intelligent automation frameworks with:
• Self-healing capabilities
• Dynamic locators & adaptive scripts
• Familiarity with:
• Generative AI usage in QE pipelines
• Prompt engineering for test generation
• Ability to operationalize AI in QE, not just PoCs

Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.

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Role: Director of Quality Assurance- INSURANCE INDUSTRY

Location: Must be able to go onsite in Lake Mary, FL

Salary: $210k with 3% bonus

Company benefits include Health Care, Dental and Vision Care, 401K

MUST HAVE Successful history of driving modernization of testing frameworks and practices in Financial Services preferably across Personal and Commercial Lines Insurance

What you can expect as a Director of Quality Engineering:

• Serve as a trusted advisor to Business, Product, and Technology leaders, championing enterprise-wide Quality Engineering practices across core platforms, digital channels, and integrations.

• Define, own, and govern the enterprise Quality Engineering strategy, roadmap, operating model, and standards aligned to business transformation and technology modernization.

• Lead the shift from traditional testing to engineering-driven, automation-first, and risk-based quality practices to reduce manual testing effort and accelerate delivery.

• Embed quality as a shared accountability across Agile and Product teams through Shift Left, DevOps integration, and continuous quality practices.

• Influence enterprise technology strategy by advocating for capabilities that improve testability, observability, automation, and release confidence including selection of tools.

• Scale automation coverage across functional, regression, integration, performance, and non-functional testing to reduce cycle time and dependency on manual testing.

• Embed Quality Engineering into cloud, digital, and modernization programs to ensure quality at scale.

• Establish enterprise quality governance covering planning, execution, defect management, release readiness, and post-release validation.

• Define and operationalize enterprise KPIs and dashboards (automation coverage, escaped defects, release health, cycle time, defect trends, etc.) to enable data-driven decision-making.

• Provide executive-level reporting on quality risks, readiness, trends, and remediation plans.

• Ensure regulatory, compliance, and audit requirements are supported through traceability, reporting, and controlled quality processes.

• Align quality priorities with business risk, customer impact, and portfolio objectives.

• Lead and develop global Quality Engineering teams across onshore, nearshore, and offshore locations.

• Define clear accountability through operating models and RACI, enabling managers and leads to own delivery while the Director focuses on strategy and transformation.

• Mentor and grow future Quality Engineering leaders and foster a culture of high performance, ownership, and continuous improvement.

• Own Quality Engineering financial strategy including budgets, forecasts, vendor partnerships, contracts, and SOWs ensuring value, scalability, quality outcomes, and alignment with enterprise goals.

What we are looking for as a Director of Quality Engineering:

• At least 15 years of experience in Quality Assurance / Quality Engineering with 10 years of leading Quality Engineering teams on large enterprise transformation (P&C insurance or financial services preferred).

• Successful history of driving modernization of testing frameworks and practices in Financial Services preferably across Personal and Commercial Lines Insurance.

• Hand-on experience with Playwright, Selenium, JMeter, Gatling, LoadRunner and other cloud‑based performance testing tools.

• Proven leadership in building automation frameworks preferably around Guidewire Insurance Suite.

• Experience converting high-value regression and smoke tests from manual to automated suites, prioritizing risk and ROI, and integrating them into CI/CD.

• Experience in modernizing enterprise testing practices through APIs, events, microservices, and data platforms, ideally within Guidewire Insurance Suite, and crafting Quality Engineering strategies that cover both the core and connected digital ecosystem.

• Strong background in leading geographically spread Quality Engineering teams and external partners, ensuring efficiency and accountability through structured RACI models.

• Strong leadership, stakeholder management, communication skills — able to liaise between various departments effectively.

• Strong analytical, problem-solving skills and attention to detail.

• Proven experience of managing multiple priorities in a fast-paced environment.

• Ability to perform well and professionally in a demanding, high performance IT organization.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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