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IT Field Operations Senior

Location: Longview,WA

The opportunity:

• As a member of Customer’s IT Field Operations Group, you will be responsible for providing end user application and hardware support, including PC workstations, printers/drivers, advanced network and telecom troubleshooting, server support and level II resolution of incident tickets while operating in a 24x7 manufacturing environment.
• You will provide advanced desk-side support, interfacing with a diverse user community in a variety of office, laboratory, and production equipment locations. This will include installation, maintenance, troubleshooting, support, and control of critical technology infrastructure.
• In addition to your technical role in support of the administrative offices and production facilities at the designated Customer location, you may also be called upon to provide support for other regional locations as needed.
• As a Field Operations resource, you will establish, communicate, and implement customer IT policies and standards to your team and local business partners.
• Work closely with the IT enterprise organizations, including the Service Desk, to ensure proper communication, escalation, and resolution of disruptions in the technology service delivery.

How you will impact Customer:

• Manage resource allocations and task assignments for local projects.
• Update of the support procedures as a document owner.
• Plan and participate in the mentoring of technicians to facilitate their development.
• Generate innovative recommendations and initiate technology change requests.
• Contribute in a project environment; both locally focused and enterprise-wide and may direct others during short projects.
• As the IT Field Operations Sr. you will serve as the primary site contact with other technology organizations and vendors and support the local business leadership team and users as the IT site representative.
• In addition, you will provide hands-on support for Microsoft Windows and Apple operating systems, smart phones, and wired/wireless network solutions.
• As the on-site 2nd-level support team you will be called on to perform analytical, technical, and administrative work to aid in the ongoing support of technology assets in the enterprise, including installing, maintaining, troubleshooting, supporting, and controlling critical business and IT infrastructure and applications.
• Engage with IT peers and teams from other sites to ensure adherence to standard processes.
• Work in an ITIL-compliant, service management environment, maintaining both personal and team SLA compliance.
• Troubleshoot complex hardware and software problems and create innovative solutions.
• Install common, standard, and complex software and hardware peripherals.
• Solid understanding of networking and the ability to utilize existing tools to test and troubleshoot network issues.
• Ability to perform wi-fi site surveys utilizing existing tools.
• Assist with end-user questions, problems, and training.
• Configure complex, third-party, networked, and site-specific applications.
• Configure and troubleshoot Windows and iOS computing endpoints (PCs Tablets, VMUs, kiosks).
• Configure and troubleshoot Android, iOS, Windows, and Chromium OS mobile devices.
• Work with technology assets including single-user and networked desktop and laptop clients; desktop and network printers, tablets, and vehicle-mounted devices, wired, wireless and telecom networks.
• Correct implementation of the company’s processes and support and maintain IT servers; network switches, cabling; process control clients; and other technology assets and solutions in the computer rooms as needed.
• Participate in an on-call duty roster with a weekly rotation of 24x7 coverage as required by business unit operations.
• Demonstrated ability to use problem management tool to research and document problem resolution.
• Serve as the primary IT site contact with local business leadership and other technology organizations as well as vendors.
• Manage local technology asset inventory.
• Provide guidance to local sites regarding IT asset acquisition and technology change requests using the tools provided.
• Provide routine support for audio-visual collaboration and video conference systems.
• Provide direct technical support and documentation to users at all levels of the organization (including VIP users).

What you need to succeed:

• Bachelor’s degree preferred but a technical school degree plus experience and technical certifications is acceptable with a minimum of 5 years’ experience working in a production IT manufacturing environment.
• Project management experience, training, or certification.
• Experience in managing a production-critical IT environment.
• Minimum 5 years proven PC/Windows experience.
• Minimum 2 years network and telecom support experience including moves adds and changes: cabling, general device, and connectivity troubleshooting; punch-downs; cross-connects.
• Excellent problem solving, dispute resolution and interpersonal skills.
• Strong understanding of IT service management framework and a respect for the ITIL Management Framework.
• Must have advanced experience configuring and troubleshooting personal computers, including all aspects of hardware and software support in a Windows operating system environment.
• Network related discipline or certifications are a plus.
• Knowledge of Microsoft Office365, including Teams, Word, Excel, Outlook, and PowerPoint.
• Knowledge of Microsoft Support Tools, SCCM, WSUS and Active Directory concepts.
• Excellent skills in written/oral communications, including group facilitation, presentation, and communicating across entire spectrum of an organization.
• Ability to proactively engage and communicate with all IT functional areas while ensuring alignment with local applications, Process Control Network (PCN) and business systems.
• The position requires frequent lifting of equipment. Must be able to lift 50 pounds.
• Must be willing to travel (locally and domestically) and have a valid driver’s license.

Our fast-growing company is looking for a qualified junior-level Inside Sales Representative under our PC components department. The ideal candidate is someone who works well under pressure, works well with co-workers, is responsible and detailed, and has strong work ethics. A passion for PC hardware and B2B Sales will also benefit you in this role.

Job Responsibilities

• Manage growth of a given portfolio of accounts
• Respond to customer inquiries via phone & email in a timely manner
• Establish and achieve quarterly sales goals
• Develop and cultivate strong relationships with customers
• Generate revenue by managing and obtaining orders, understanding and interpreting technical requirements, and providing technical information to help close a sale
• Be responsible for customer inventory and ensuring healthy levels
• Use company literature and available training resources to stay up to date on product features
• Travel to assigned accounts and provide sales training and help build a strong relationship with customers.
• Additional responsibilities as assigned by your manager.

Job Requirements:

• Strong verbal and written communication skills
• Basic computer component knowledge
• Able to work independently and prioritize assignments
• High school education or higher
• Knowledge of MS Office (Excel, PowerPoint, Word)
• Must have legal right to work in the US

How to stand out (preferred requirements):

• Sales experience (Retail, Channel, B2B)
• Associate's or Bachelor's degree
• Knowledge of PC components and PC gaming
• Advanced knowledge of Excel (Pivot Tables, Graphs/Charts)
• Bilingual

About Us

Gigabyte is an international manufacturer and distributor of computer hardware products including motherboards, graphic cards, laptops, PC desktops, and more. We are actively looking for individuals to be a part of an organization committed to offering passionate fans with innovative technology.

We offer an exceptional benefits package as part of our total compensation plan, such as:

• Medical Insurance (100% of employee monthly premium covered by company)
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k) Retirement Plan
• Paid Holidays (including whole week of Christmas off)
• Paid Vacation Days
• Paid Time Off / Sick Days

If you believe that you are a qualified candidate for this position, please apply and e-mail us your resume.

Job Title: Android Software Engineer

Location: CA- Burlingame / Hybrid ( 3 days in office )

Contract: 6+ Months, potential extension

Pay Rate: $84.26/hr, W2

Benefits: Medical, Dental, Vision and Weekly Pay

Job Summary:

As a Tech Giant, We’re building a practical neural interface drawing on the rich neuromotor signals that can be measured non-invasively with single motor neuron resolution. This technology has become one of the main pillars for interaction with the virtual and augmented world.

We are looking for developers with experience in user interfaces, infrastructure, and/or tools supporting applications across various interfaces, including desktop and Android. If you are interested in joining a world-class team of passionate people and industry veterans, we look forward to hearing from you soon!

In this role the candidate is expected to interact and align with researchers and product partners on concept creation, ensure proper integration with backend and create reusable and well-tested code

Job Responsibilities:

• Present designs, prototypes and concepts to cross functional partners and stakeholders
• Work collaboratively with Research, Engineering and other partners to execute and complete experiences
• Work on a variety of coding languages and technologies
• Implement custom user interfaces using latest programming techniques and technologies
• Develop reusable software components for interfacing with back-end platforms

Skills:

• Experience building maintainable and testable code bases, including API design and unit testing techniques
• Exposure to architectural patterns of large scale software applications
• Experience with scripting languages such as Python, Javascript or Hack
• Experience building Android applications in Java or Kotlin using Android SDK
• Experience as an owner of a particular component, feature or system

Preferred:

• Experience building complex applications for the iPhone or iPad using Objective-C/C++/Swift with the iOS SDK and other frameworks
• Experience with multithreaded programming and mobile memory management

Must Have:

• UI development across platforms (desktop + Android), including custom UI implementation with modern techniques.
• Strong software engineering fundamentals: building maintainable/testable codebases, API design, and unit testing.
• Mobile engineering (Android): Java/Kotlin + Android SDK, and ability to integrate UI with back-end platforms.
• Python knowledge

Nice to Have:

• iOS development (Objective-C/C++/Swift, iOS SDK/frameworks).
• Multithreaded programming + mobile memory management.
• Scripting language proficiency ( JavaScript / Hack) for tooling, infrastructure, or automation.

Education:

• Required: A Bachelor's degree in Computer Science or Computer Engineering.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

#TMN

You will be the first point of contact for all Desktop and Infrastructure related incidents. You will be a highly proactive and reliable person capable of working independently within tight timescales completing or escalating incidents to senior members of the team. Excellent communication skills are a must for this role.

In this role you will:

• Provide 1st & 2nd line technical support covering all areas of IT (Software / Hardware) deployed to the desktop;
• Provide excellent customer service.
• Create new user accounts.
• Install, upgrade and support Apple OSX, Windows OS and any other authorized applications.
• Manage desk moves and changes.
• Create, manage and maintain Desktop build images.
• Produce “how to” guides on systems usage to aid customers and other technical support staff.
• Proactively monitor IT systems and preventative measures taken to reduce system downtime.
• Adhere to all IT security policies and assistance in enforcing and monitoring of IT security policies.
• Ensure PC asset management processes are followed.

The successful candidate will have:

• Some 1st and 2nd line support experience
• Good experience with Microsoft technologies across the board (e.g., Windows 10, Office 365).
• Experience with Apple hardware and software.
• Understanding of basic networking protocols and principles for troubleshooting.
• Desktop Imaging and standard build creation.
• IOS & Android setup, configuration, and support.
• Pro-actively work on tickets/incidents in the departments queue.
• Previous experience with Windows, Apple OS, Microsoft Office and Adobe products
• Server Exposure, AD, VMware, File/Print servers.

We are supporting a leading global life sciences organization with the addition of an IT QC Systems Analyst to support Quality Control (QC) laboratory operations at a regulated manufacturing site in Worcester, MA.

This is a hands‑on, onsite role focused on laboratory systems support, validation, data integrity, and process optimization within a GMP environment.

This role partners closely with laboratory, operations, and enterprise IT teams to ensure systems remain compliant, reliable, and optimized to support daily QC activities.

Contract Details:

• Duration: 12 months
• Work Type: Onsite (Worcester, MA)
• Pay: Competitive hourly rates (W2 or C2C available)

Key Responsibilities:

• Provide technical and operational support for QC laboratory systems, instruments, and associated software in a GMP environment.
• Support validation activities and documentation, including SIQ, SOQ, spreadsheet validation, and periodic validation reviews (PVRs).
• Develop, maintain, and troubleshoot Excel spreadsheets and macros to streamline data processing, reporting, and compliance activities.
• Perform Windows upgrades, PC decommissions, software installations, and system upgrades for lab and operations computers.
• Support digital transformation initiatives by gathering requirements and feeding improvements to enterprise IT teams.
• Assist with process optimization, elimination of manual workflows, and data integrity assurance across laboratory operations.
• Support and administer operational systems such as SAP, Infor, and MES platforms (including POMS).
• Install and support Acronis and NuGenesis software on laboratory PCs.
• Provide support related to OSI PI / data historian systems as needed.

Required Qualifications:

• 3+ years of experience supporting QC laboratory systems or applications in a GMP environment.
• Strong experience with Excel, including macro development and troubleshooting.
• Working knowledge of validation processes and documentation (SIQ, SOQ, spreadsheet validation).
• Experience supporting QC lab instruments, lab software, and Windows‑based systems.
• Hands‑on experience with Windows OS installations, upgrades, and system support.
• Familiarity with enterprise operational systems such as SAP, Infor, or MES (POMS).
• Strong problem‑solving, communication, and organizational skills.

Preferred Experience:

• Background in life sciences, pharmaceutical, or biotech environments.
• Prior experience supporting QC labs in regulated manufacturing settings.
• Experience with ITIL and GAMP frameworks.
• Exposure to Waters Empower, OSI PI, or similar data historian platforms.
• Experience with PowerApps, Power BI, SharePoint administration, or cloud platforms (AWS/Azure).
• Knowledge of Python, Java, or SDLC concepts is a plus.

Education:

• Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent hands‑on experience.

Why This Role:

• This position plays a critical role in maintaining compliance, reliability, and operational excellence within QC laboratories. You’ll work closely with lab users, IT teams, and stakeholders to ensure systems support high‑quality manufacturing and continuous improvement.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

*This role is not eligible for visa sponsorship now or in the future*

Application Developer

Work Location: Ramsey, NJ

Summary:

Seeking a Web Developer to design, build, test, and maintain software applications that support business operations and user needs. The role ensures the quality, performance, and ongoing effectiveness of applications, translating functional requirements into reliable code and updating systems to improve performance or add new features.

Responsibilities:

• Design, develop, and maintain software applications using the .NET framework and Microsoft Visual Studio, ensuring alignment with user and business requirements.
• Translate functional needs into working code, update applications for improved performance, and add new features as needed.
• Develop and maintain technical documentation, including operating manuals and sales information, and provide follow-up training when required.
• Independently develop, test, and implement new automation-specific technical solutions, and maintain existing product baseline software.
• Provide technical guidance and support to staff and customers, including troubleshooting and resolving complex automation issues.
• Lead or participate in project teams to deliver control system application code, execute software test protocols, and provide commissioning and validation support.
• Stay current with emerging industry standards and technologies, making recommendations to enhance automation systems and reduce costs.
• Travel up to 15% to customer sites for onsite service, system commissioning, and support as needed.

Qualifications:

• Bachelor’s degree in Engineering, Engineering Technology, Computer Science, or equivalent.
• Minimum of five (5) years of relevant experience in software development or automation.
• Valid driver’s license required.
• Experience with PLC, SCADA, reporting tools, and database software/hardware platforms; familiarity with platforms such as Rockwell, AVEVA, Microsoft SQL, PC, and thin client preferred.
• Programming experience using the .NET framework and Microsoft Visual Studio; experience with WPF (Windows Presentation Foundation) preferred.
• Strong knowledge of integrated automation, information systems, and network design for industrial process control, especially in regulated industries.
• Experience with Linux operating system configuration and command line instructions.
• Proficiency with Microsoft Windows OS system configuration and administration.
• Ability to independently develop, test, and roll out new technical solutions and maintain existing software products.
• Strong troubleshooting skills and ability to provide technical support and guidance.
• Awareness of cGMP procedures and practices and their impact on control system development and modifications.
• Willingness and ability to travel up to 15% for onsite service and commissioning support.

12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C)

Onsite daily in 19106 (Philadelphia, Pennsylvania)

Pay up to $38.50/hr. (No PTO and No Paid Holidays)

The ideal candidate will have a solid background supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred.

The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.

Responsibilities:

• Be the face of IT to corporate employees in the respective office location.
• Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc).
• Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
• Work to improve the procurement and asset management practices for IT hardware and software.
• Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely.
• Work with Finance and IT leadership to manage budgets and costs for IT spend.
• Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
• Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
• Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
• Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
• Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
• Participate in after-hours, on-call support rotation.

Required Skills:

• 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows)
• Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
• Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
• Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
• Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
• Customer focused approach to delivering excellent service and support to internal customers.

The estimated pay range for this position is USD $35.00/Hr. - USD $38.50/Hr.

Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

About the Role

GIGABYTE is seeking a motivated Sales Account Manager (B2C) to manage and grow key retail partnerships while expanding the reach of our award-winning gaming and PC solutions. This role focuses on identifying new business opportunities, strengthening account relationships, and executing strategic initiatives to accelerate growth within the retail channel.

The ideal candidate has strong accountmanagement experience in the technology or consumer electronics industry, is highly analytical, and enjoys working in a fast-paced environment.

Key retailaccounts may include(but are not limited to): Micro Center,Costco, B&H; Photo,and other major partners.

Key Responsibilities

• Manage and develop relationships with key retail accounts to drive sales growth and long-term partnerships
• Identify and pursue new business opportunities within assigned accounts
• Present and communicate the GIGABYTE brand value proposition and product portfolio effectively
• Develop mutually beneficial business plans and strategies with retail partners
• Monitor and analyze business performance metrics including SKU performance, inventory levels, returns, product exposure, and competitive pricing
• Collaborate with internal teams, including Marketing and Sales Operations, to execute channel marketing and exposure strategies
• Negotiate opportunities to expand GIGABYTE’s product presence within key accounts
• Maintain strong account communication and ensure timely execution of business initiatives

Qualifications

Required

• Bachelor’s degree in Business, Marketing, Technology, or a related field
• 3–4 years of retail account management experience in the technology or consumer electronics industry

Preferred

• Knowledge of industry trends, competitive landscapes, and customer purchasing behavior
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word, Teams)
• Ability to quickly learn new product portfolios and communicate their value and differentiation
• Strong analytical, negotiation, and problem-solving skills
• Ability to translate technical product features into business value for customers
• Self-driven with the ability to work independently and manage multiple accounts

Additional Information

Travel Requirement: Up to 20% business travel may be required for major business events such as QBR meetings, tradeshows, and partner engagements.

About Us

Gigabyte is an international manufacturer and distributor of computer hardware products including motherboards, graphic cards, laptops, PC desktops, and more. We are actively looking for individuals to be a part of an organization committed to offering passionate fans with innovative technology.

We offer an exceptional benefits package as part of our total compensation plan, such as:

• Medical Insurance (100% of employee monthly premium covered by company)
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k) Retirement Plan
• Paid Holidays (including whole week of Christmas off)
• Paid Vacation Days
• Paid Time Off / Sick Days

If you believe that you are a qualified candidate for this position, please apply and e-mail us your resume.