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MUST SPEAK BOTH SPANISH AND ENGLISH FLUENTLY

JOB DESCRIPTION

The Customer Service Rep - Tax (Seasonal, Bilingual: English / Spanish) - Remote works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a work from home career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns World's Best Workplaces, Happiest Employees, and Best Companies for Career Growth awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!

As a remote Customer Service Rep - Tax (Seasonal, Bilingual: English / Spanish), you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as game-changers. Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great work from home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Rep - Tax (Seasonal, Bilingual: English / Spanish) working from home, you will:

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a smile

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Rep - Tax (Seasonal, Bilingual: English / Spanish) (Remote) role include:

• The ability to read, write and speak fluently both Spanish and English
• 1+ year of customer service experience
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing
• Computer Requirements:
  • Bring your own device - This position does not loan equipment
  • Device must be a desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.)
  • Operating System: Windows 11+
  • RAM: 8GB or higher
  • Processor: Intel i5/AMD Ryzen 5 or higher
• Internet Requirements:
  • DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable)
  • Speeds: 10 mbps download and 3 mbps upload or higher
  • While working, you will be required to hardwire with an ethernet cable
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

WHAT'S IN IT FOR YOU

One of our company's Culture Beliefs says, We champion our people. That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• The base salary for this position is $16/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay early, when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their employer of choice.

JOB AVAILABILITY:

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Physical and Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE.

ManTech seeks a motivated, career and customer-oriented Service Desk Specialist to join our team in Chantilly, VA.

Responsibilities include, but are not limited to:

• The Service Desk Specialists are the Tier 1 team members of an Information Technology (IT) Enterprise Service desk responsible for the IT-related service requests, and the service incidents and problems for the customer’s IT business and mission-focus enterprise systems.

• The Service Desk Specialist will be directly responsible for receiving, prioritizing, documenting, and actively resolving end-user submitted requests. Specialists will use common IT skills and tools to provide “hands on” troubleshooting assistance at the desktop level.

• The IT Enterprise Service Desk supports a wide array of systems, applications, and services spanning desktop operating systems (OSs), desktop and web-based applications, and unified communications (Video Tele-Conferencing (VTC), Voice over IP (VOIP) phones, etc.).

• Able to learn and troubleshoot and repair/resolve various issues/requests for peripheral devices..

• Knowledgeable with Microsoft Windows 10, basic networking concepts, PC hardware, and COTS software.

• Must be able to work an eight-hour shift.  Shift hours for this position are from 10:00 AM until 6:00 PM.  Our Service Desk is available 0600 AM until 6:00 PM Monday through Friday.   

• Proven excellence in written and verbal communication within a team and with end users, VIPs, team managers, and client managers.

Basic Qualifications:

• Bachelor’s Degree and 2 or more years of relevant experience.

• Needs a Security + certification and a corresponding Compute Environment cert for a Microsoft Windows environment such as the CompTIA A+ or a Microsoft Windows certification.

• Able to work directly with customers – over the phone - to elicit all necessary details to capture their IT service request, incident, or problem accurately and completely.

• Desirable is Information Technology Infrastructure Library (ITIL) fundamentals.

• Candidates must demonstrate the capability to collaborate and independently learn new technologies to be successful.

Clearance Requirement:

• Must have a current/active Top Secret/SCI and be able to obtain and maintain a polygraph.

Physical Requirements:

• The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.

12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C)

Onsite daily in 19106 (Philadelphia, Pennsylvania)

Pay up to $38.50/hr. (No PTO and No Paid Holidays)

The ideal candidate will have a solid background supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred.

The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.

Responsibilities:

• Be the face of IT to corporate employees in the respective office location.
• Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc).
• Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
• Work to improve the procurement and asset management practices for IT hardware and software.
• Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely.
• Work with Finance and IT leadership to manage budgets and costs for IT spend.
• Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
• Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
• Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
• Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
• Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
• Participate in after-hours, on-call support rotation.

Required Skills:

• 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows)
• Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
• Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
• Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
• Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
• Customer focused approach to delivering excellent service and support to internal customers.

The estimated pay range for this position is USD $35.00/Hr. - USD $38.50/Hr.

Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

JOB DESCRIPTION

The Customer Service / Tech Support Rep (Tech Products, Bilingual: English/Spanish) - Remote works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a work from home career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns World's Best Workplaces, Happiest Employees, and Best Companies for Career Growth awards every year? Then a remote Technical Support Representative position at Concentrix is just the right place for you!

As a remote Customer Service / Tech Support Rep (Tech Products, Bilingual: Eng. / Span.), you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as game-changers. Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great work from home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service / Tech Support Rep (Tech Products, Bilingual: Eng. / Span.) working from home, you will:

• Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support
• Provide inbound customer support using a call flow guide in the customer's preferred language
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Deliver expert customer experiences with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Tech Support Rep (Tech Products, Bilingual: Eng. / Span.) (Remote) role include:

• The ability to read, write and speak fluently both Spanish and English
• 1+ year of customer service experience
• A high school diploma or GED
• Strong focus on building customer relationships
• Comfortable using and explaining technology
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking with strong problem solving skills
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• The availability to work during the Hours of Operation: 8am-1130pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)
• A desktop or laptop to complete PC and internet testing; A work computer will be provided
• High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download)
• Must reside in the United States and have a valid U.S. address for residence

WHAT'S IN IT FOR YOU

One of our company's Culture Beliefs says, We champion our people. That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• The base salary for this position is $18.31/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay early, when you want it
• Full time, paid classroom and on the job training
• Lucrative employee referral bonus opportunities
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their employer of choice.

JOB AVAILABILITY:

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Physical and Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE.

Contract - Tier 2 Help Desk Technician

12 Months ++

W-2: Includes Benefits, PTO

Medix is looking for a seasoned Tier 2 Help Desk Technician to support a public healthcare system serving Harris County, Texas, operating multiple hospitals, specialty clinics, and community care locations across the Houston area.

We are seeking technical deployment resources who can assist with endpoint setup, infrastructure readiness, and device validation for new and remodeled facilities. These resources will play a critical role in ensuring technology infrastructure is ready prior to operational go-live for facility projects across the system

Daily Responsibilities:

• Install and configure desktop computers, laptops, and endpoint devices
• Deploy and configure printers, scanners, and peripheral hardware
• Support device deployments across multiple healthcare facilities
• Assist with workstation configuration and endpoint validation
• Troubleshoot hardware, operating system, and connectivity issues
• Validate that devices are properly connected to network resources and enterprise systems
• Support device testing activities prior to operational go-live
• Work alongside vendor installation teams during infrastructure deployments
• Escalate issues that may impact deployment timelines or system functionality
• Document device installations and support activities as needed

Public - Required Skills

• 4+ years of experience in desktop support, field services, or IT deployment roles preferably in a hospital setting
• Experience installing and troubleshooting PC hardware and endpoint devices
• Experience configuring printers and peripheral devices
• Strong troubleshooting skills related to hardware and operating systems
• Ability to work onsite across multiple locations
• Experience supporting large-scale device deployments or infrastructure rollouts
• Strong communication and collaboration skills

Public - Preferred Skills

• Experience supporting healthcare IT environments
• Experience supporting Epic or other EHR environments
• Experience participating in Epic Technical Dress Rehearsal (TDR) or go-live support
• Experience supporting technology deployments during facility openings or relocations
• Experience coordinating work with vendor installation teams
• CompTIA A+ or Network+ certifications

Job Description: IT Support Engineer

Locations: Charlottesville, Virginia

Full Time

Roles and Responsibilities:

Detailed Primary Description of project/Requirement Description

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
• Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
• Inventory management
• Imaging of Laptops & Desktops
• Printer Management
• Assistance in fixing issues for Conference room and working with Vendor for room setup
• Hardware/software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• Network & Sharing printer installation
• Knowledge of Office 365 support
• Coverage/compliance software installation and troubleshooting
• Good communication skill
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Support Mac devices
• Strictly adhere to defined Service Level Agreements (SLA’s)
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base
• Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.

Good to have skills

• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network/Server/application issue
• Working with vendor support contacts to resolve technical issues
• Labelling Racks & devices
• Server mounting/movement
• Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

"Candidates must be authorized to work in the United States without the need for current or future visa sponsorship."

The IT QA Manager is responsible for overseeing all aspects of application and system quality assurance. This role ensures that software, systems, and infrastructure meet organizational standards, regulatory requirements, and customer expectations.

The QA Manager will collaborate closely with Solution Delivery Leaders, Business Stakeholders, Project Managers, and Development Leads to ensure successful solution implementations.

This role will lead both functional and non-functional testing efforts aligned with implementation requirements.

Principal Duties and Responsibilities

Duties and Responsibilities

• Develop and enforce QA policies, procedures, and standards.
• Lead the design and execution of test plans, including functional, integration, regression, and user acceptance testing (UAT).
• Manage defect tracking, root cause analysis, and resolution processes.
• Oversee QA team performance, training, and professional development.
• Collaborate with development, DevOps, and business teams to align QA efforts with project goals.
• Conduct audits and generate quality reports and metrics.
• Stay current with emerging QA tools, technologies, and best practices.

Minimum Requirements/Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 8+ years of experience as a QA Manager, with expertise in quality management, schedule oversight, complex problem-solving, and performance optimization.
• 5+ years of experience developing executive-level documentation and QA performance metrics.
• Proven track record of building and managing high-performing QA teams, preferably within the retail domain.
• Extensive experience in test environment management, test data management, and test strategy development.
• Proficient in managing QA teams across Agile, Waterfall, and Hybrid project methodologies.
• Hands-on experience with a wide range of QA tools, systems, and software.
• Demonstrated success in managing distributed teams across onsite, offshore, and nearshore locations.
• Strong understanding of both manual and automated testing, including regression, integration, performance, and user acceptance testing (UAT).
• Deep experience in risk-based testing (RBT), performance testing, and test automation.
• Advocate for reusable components—both process and technical.
• Expertise in testing APIs, Web UI, SaaS, and desktop applications.
• Familiarity with JavaScript-based Web UI automation frameworks.
• Experience with scripting languages such as Java, JavaScript, or Python.
• Solid understanding of DevOps practices and implementing QA automation within CI/CD pipelines.
• Proven ability to deliver initiatives on time and within budget.

Desired Qualifications

• Familiarity with Section 508 compliance standards and accessibility testing.
• Professional certifications such as PMP, ITIL, Six Sigma, CCMP, or CISA.
• Experience with test automation tools including Rest Assured, Selenium, TestNG, JUnit, and Cucumber.
• Expertise in developing and maintaining Java-based automation frameworks and custom QA tools.
• Proficiency in performance testing tools such as JMeter, LoadRunner, or NeoLoad.
• Possession of external technical certifications, preferably cloud-based (e.g., Azure, or Google Cloud).

Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Performs audit assignments for various banking and financial service entities, within established frameworks, and prepares detailed work papers and audit findings, which are submitted to the In-charge Auditor for review.

• Elicits information from all levels of staff in audited areas; shares findings with management for validation
• Perform special audits, projects or handle specific administrative tasks as assigned by Audit Management.
• Perform audit assignments for external auditors as needed

• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.

• Currently enrolled as a Junior or Senior and attaining a B.S. or B.A. in Accounting, Business, Finance or related field
• Prior employment in a financial related environment or customer oriented business preferred
• Proficient analytical and organizational skills
• Strong verbal, written and interpersonal skills
• PC proficiency especially in Microsoft Word and Excel
• Proven ability to work well independently
• Position requires travel (10-15%)
• All applicants must be 18 years of age or older

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.

CMM Programmer

Springdale, OH

Onsite

Full Time

Responsibilities:

The Process Engineer will be responsible for programming Coordinate Measuring Machines (CMM) to support the manufacturing efforts. The CMM programming will be done using PC DMIS software. The role will include writing, editing, troubleshooting, and validating CMM programs to be used for measurement of jet engine components. The Process Engineer develops, enhances, and troubleshoots CMM programs for dimensional inspection of manufactured aerospace products. The Process Engineer must be able to read and interpret drawings and prints using Geometric Dimensioning and Tolerancing (GD&T) principals.

Duties and Responsibilities:

• Develop CMM programs using PC DMIS software, an advanced level of PC DMIS offline programming is expected.
• Read and understand prints/drawings and have an advanced knowledge of GD&T.
• Develop planning, processes, and work instructions
• Troubleshoot & prove-out CMM/ PC DMIS programs, direct GR&R validations, and validate work using multiple techniques
• Develop CAD based CMM inspection programs using both models and prints
• Work autonomously as well as collaboratively in identifying needs and validation plans. Providing proactive support to meet manufacturing requirements
• Follow system standards to development, implementation, and change management of metrology processes

Qualifications / Requirements:

• US citizenship required
• Approximately 20% travel time
• Advanced knowledge/experience programming CMM’s using PC DMIS software with scanning, offline programming, and complex geometry.
• Advanced knowledge/experience programming CMM’s using PC DMIS software with an emphasis on precision, repeatability and reproducibility
• Strong experience using, programming, troubleshooting, and editing PC DMIS programs.
• Experience using 5-axis REVO probe systems.
• Strong knowledge of GD&T and how to apply GD&T to inspection routines to satisfy print dimensions
• Strong mathematical, analytical, writing, and communication skills
• Knowledge and experience with CAD-based inspection using PC DMIS
• Strong collaboration & presentation skills to gain buy-in & effectively communicate program/process implementations and changes to the organization

Desired Characteristics:

• Programming or scripting experience (C++, C Sharp, Python, etc.)
• Self-starter – quick learner & able to identify alternative solutions for optimum results
• Experience in application of structured problem solving in continuous improvement

About Us:

Naadam is redefining luxury by delivering the world's finest cashmere at an accessible price. Founded in 2013, with a vision to bring premium, sustainably made cashmere to the everyday wardrobe, we've built a brand that values innovation, transparency, and connection with our customers.

At Naadam, we are dedicated to pushing limits, nailing the details, and delivering products that are built to last. We pride ourselves on combining quality, craftsmanship, and modern design to create timeless, versatile pieces that are soft AF!

Job Summary

Naadam is seeking a driven, resourceful, and detail-oriented Performance Marketing Manager to play a critical role in driving new customers and sales through paid media channels! In this role, you will own our paid social and paid search channel strategy to drive incremental sales and help scale the overall business. Under the supervision of the Director of Performance Marketing, you’ll also optimize and report on performance, manage our creative pipeline, and optimize and develop testing strategies to improve our paid channels.

Key Responsibilities

• Manage overall strategy and day-to-day performance of Paid Social and Paid Search platforms and campaigns (including but not limited to Meta, TikTok, Amazon Ads, Reddit, Search, Shopping, PMAX, YouTube, and Demand Gen)
• Develop and implement new testing strategies to scale the account while maintaining efficiency
• Manage our creative pipeline, including ad trafficking and launches, creative insights, and recommendations in partnership with our creative team
• Work cross-functionally with our Ecommerce team on landing page analysis and testing to drive up CVR
• Assist with channel-level reporting and analysis
• Build, maintain, and optimize reporting dashboards to communicate core KPIs and performance metrics with Director of Performance Marketing
• Manage daily optimizations to track against channel goals and budgets
• Track KPIs, distill insights from campaign data, and provide regular performance updates to the team
• Effectively convey results and insights to leadership in weekly meetings

Skills

• 3+ years of hands-on-keys management experience with Meta and Google Ads
• Strong attention to detail and a proven track record supporting multi-million dollar paid search campaigns
• An analytical and performance-driven mindset with a solid understanding of growth marketing KPIs
• Proficiency in Excel/Google sheets and data analysis
• Experience with multi-touch attribution and MTA platforms such as Northbeam
• Excellent communication and collaboration skills with experience presenting to key stakeholders
• Ability to work quickly and independently

Qualifications

• Bachelor's in Marketing, Business, or other related field
• Certifications in Meta Ads or Google Ads a plus
• 3-5 years experience in performance or growth marketing or other related field

Benefits

• Paid Vacation
• Health Insurance
• 401k Plan
• Hybrid Work - Employees are required to be in office at least 3 days a week

Salary Range: $80K-$100K annual

Salary offered will be commensurate with experience.

Business Overview

KINESSO is the technology-driven performance marketing agency that provides actionable growth for both our agency partners and clients. We turn 'action' into 'outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI, and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, P3, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning across performance marketing and data and technology. Fueled by a deep understanding of consumer behavior, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at Overview

As a passionate and driven paid social expert, you thrive in collaborating with an integrated marketing team, transforming senior-level digital strategies into effective daily tactics. In this role, you'll lead Paid Social Associates and Sr. Associates, offering mentorship, training, and ensuring all work meets quality standards. Your responsibilities include managing day-to-day operations, guiding your team to achieve client goals and KPIs, and fostering strong client relationships. You're eager to deliver top tier paid social campaigns for high-profile brands, confidently communicating the impact of tactics and strategies as the primary client contact. You excel in a dynamic environment, where training and coaching team members is key to ensuring flawless execution.

Responsibilities

• 
  
• Responsibilities will be across social media platforms such as Facebook, Instagram, Pinterest, SnapChat, Twitter, LinkedIn, TikTok and Reddit
  
• Responsible for overseeing Paid Social Associates and Sr. Associates on the team and owning their career development
  
• Developing and overseeing optimizing, and maintaining paid social campaigns for clients, including coordination of assets between creative agencies and budget management
  
• Works with a cross-discipline team to integrate paid social media strategy into a multi-channel, holistic recommendation.
  
• Uses strong quantitative skills, including analytical and story-telling ability, to analyze data and provide insights and optimization recommendations. Familiarity with third-party data and measurement solutions. Developing, executing, and testing across campaign variables that create client-specific insight and feed future successions of testing.
  
• Helps creatives express their ideas with feasible recommendations to tie it closer to the brief. Passionate about innovation and the creative process, desires to find creative ways to say "yes" to ideas and to contribute your own.
  
• Understanding client goals and how to maximize those measures of success through tactical strategies and technologies; Maintaining and optimizing client campaigns to improve overall performance against pre-determined benchmarks on an ongoing basis
  
• Brainstorming and researching new first to market ideas including new betas and opportunities with our partners.
  
• Strong familiarity with 3rd-party tracking vendors and integrating with social platforms
  

Required Skills and Experience

• 
  
• Substantial experience in account management, planning, and/or performance media experience
  
• Strong working understanding of the Paid Social platforms, including major players and supporting technology Facebook Ad Manager, X (formerly Twitter) Ads, etc.
  
• Demonstrable experience working with multiple partners, on enterprise level paid social media accounts with diverse budget levels and objectives
  
• Proven ability to understand high-level client goals and how they translate into paid media strategy when applied via online technologies
  
• Ability to effectively communicate processes and tactics to clients, peers, and junior members of the team
  
• Understanding of paid social measurement and experience utilizing multiple native measurement tools
  
• Excellent written and verbal communication skills
  

Desired Skills and Experience

• 
  
• 3+ years of experience
  
• Agency experience strongly preferred
  
• Detail and process oriented, with the ability to multitask and prioritize tasks based on client objectives
  
• Time management skills
  

Wage and Benefits

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family.

The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee's/applicant's skill set, level of experience, and qualifications.

Employment Transparency

It is our policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position, please .

Candlelight Homes is looking for an experienced Digital Marketing Specialist ready to work with a small team doing big things. Our department handles the marketing for several new home communities built for active families. If you are a talented Digital Marketing/Content Specialist looking for a new challenge, this job could be for you. Please note: This job is full-time, on-site, in Draper, UT.

The ideal candidate is a well-rounded digital marketer skilled in content, analytics, and social media management. You should have expertise in website administration, paid social ads, email marketing, and brand building—with the personality and skills to guide teammates and outside agencies.

The Role – Content Specialist, Candlelight Homes

·      Manage WordPress website, create new landing pages, UTM codes, GTM tags, manage GBP, update images, content, layout, tags, pixels, etc. Create GA4 and Looker Studio reports, track UTM, monitor UX, user journey, etc.

·      Analyze website traffic and usage, optimize content, metadata, URLs, assist with schema markup, etc.

·      Develop and execute paid Google Ad campaigns to build awareness, drive qualified leads, and support sales goals.

·      Manage paid social media ad campaigns, identify, vet, hire, and manage influencers, run UGC campaigns, manage paid ads, budgets, report results, and recommend improvements.

·      Be the voice of the company by leading reputation management across all social channels, encouraging engagement, replying to all comments, solving any issues, and driving review campaigns.

·      Plan and execute PR initiatives, identify opportunities, build media relationships, coordinate promotions and events, and analyze campaign performance.

·      Develop and execute integrated marketing campaigns with internal team and outside agencies.

·      Coordinate daily with designers, vendors, and internal teams, use project management software (Teamwork, Monday) to manage timelines, creative requests, and deliverables from concept to completion.

·      Support digital strategy and execution, monitor performance with regular reports, and adjust campaigns to maximize ROI.

·      Collaborate with designers, photographers, and videographers to produce high-quality content for digital channels that reflects brand voice and identity.

·      Take an active role in event production and management for company, realtor, community, and prospective homeowner events.

·      Stay current on digital trends, tools, agentive AI, and emerging channels to ensure the brand’s marketing remains fresh and effective.

·      Organize and manage asset library, update images, archive dated assets, coordinate photo/video shoots of new products, and manage vendor agencies for 2D and 3D renderings.

·      Manage promotional items, sales collateral, signage, flags, etc., monitor inventory levels, logs, and budgets

·      Strong understanding of StoryBrand marketing, creative collaboration, visual storytelling, and delivering engaging content while managing SEO and AI citations.

·      Balance creative storytelling with data-backed strategy, maintaining a practical approach to execution while preserving the brand’s emotional and aspirational appeal.

·      Attend meetings, work special events, and perform other duties as assigned

Software Requirements:

Advanced Skills: WordPress, Meta Ads Manager, Google Ads, GA4, Looker Studio, GBP, GTM, Maps

Proficient: Canva, Sprout Social, Meta Business Suite, Reddit, Pinterest, YouTube Studio, Google Suite (Gmail, Drive, Sites, Forms), MS Office Suite (Excel, PPT, Word)

Knowledgeable: CRM like Lasso, Teamwork or Monday, LLMs, various AI tools and apps.

Soft Skills:

·      Highly organized: Assets, inventory, timelines, and budgets are easy for others to find fast, plus you can predict the needs of your team, customers, vendors, agencies, etc.

·      Time Management: Detail-oriented while keeping on schedule

·      High EQ: Understand and manage emotions (yours and others)

·      Teamwork: We’re a small, collaborative team that wears many hats, so we’re looking for someone who can juggle priorities, adapt quickly when plans change, and stay positive under pressure. We take pride in doing beautiful work, supporting each other, and focusing on results—not the clock.

Qualifications:

·     Must have at least 5 years of experience in paid digital marketing with strong expertise in web administration, GTM, SEO, PPC, GA4, paid social, and content management.

·      Hands-on experience managing social media campaigns, ads, influencer relationships, UGC-driven campaigns, and reputation management.

WHO WE ARE

As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.

TOTAL REWARDS

Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.

Expected salary range of $90,000 to $100,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Position is hybrid role, preferred reporting office location: 590 N. Oneida St., Glenns Ferry, Idaho 83623. 

PRIMARY PURPOSE OF POSITION

Manages and performs regional service center activities, including maintaining regional inventory and work order management systems, coordinating transportation logistics of large maintenance activities, supporting regional management site teams in daily tasks, and maintaining the regional inventory counts with execution of field maintenance activities.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Region and Site work order management executer. Responsible to, maintain, improve, and develop procedures changes the inventory and tool management systems.
• Is responsible for maintaining, ordering, transporting, specifying spare parts, and planning logistics for the regional inventory management system.
• Coordinates action items regarding anything required for outage planning, critical inventory, and notification activities through the BSC supply.
• Manages service center activities, contractors, and staff.
• Provide back-up support to management and operations team as needed.
• Assists in managing land owner relations for the serviceable region.
• Performs all other duties and projects as assigned.

MINIMUM QUALIFICATIONS

• Bachelors Degree with 3+ years professional experience in the Power industry OR
• Associates Degree with 5+ years experience in the Power industry OR
• H.S. Diploma with 10+ years experience in the Power industry
• Familiar with order management system tools such as Maximo, Passport, Maintenance Connection, SAP, etc.
• Familiarity with warehouse / inventory systems management
• Strong knowledge of PC/desktop workstation and Microsoft Office tools
• Strong oral and written communication skills
• Ability to work independently
• Adaptable to quick paced, changing environment
• Knowledge of training processes preferred

PREFERRED QUALIFICATIONS

• Four-year degree in engineering, finance, project management
• Experience in Maintenance and/or Operations work management
• Previous Wind or Solar experience at managing a service center site or region.
• Six Sigma certification
• Experience managing land owner lease contract

Systems Administrator with an Active Top Secret SCI/ Full Scope Poly level DOD clearance.

Description

Job responsibilities will include, but not be limited to, the following:

• Perform as a Linux System Administrator on a large government contracts.

• Perform administration on VMware technologies (or related)

• Maintain smooth operation of multi-user computer systems, including coordination with network, software, and system engineers, PC desktop technicians, project managers, end users, and customer and IT management.

• Recommend and implement system enhancements that will improve the performance and reliability of the system including installing, upgrading/patching, monitoring, problem resolution, and configuration management.

• Provide backup and recovery services; manage file systems and disk space; manage virus protection on a routine basis.

• Create and maintain user and computer accounts and modify file permissions and security access lists.

• Test new releases of products to ensure compatibility and minimize user impact.

• Develop and document technical processes and procedures as needed.

• Interact, meet, discuss, and troubleshoot issues with vendors; evaluate vendor products, services, and suggestions.

• Adhere to strict Information Systems security guidelines in all cases.

• Maintain security audit and logging information on all classified networked and standalone computers as directed by the Information Systems Security Manager (ISSM).

• Prepare security documentation for Cyber Security team.

Additional Skills & Qualifications

Preferred Qualifications

• Higher degree in a STEM-related discipline

• Security+ CE

• 5+ years of experience with Red Hat Enterprise Linux (RHEL) server administration in an SCI classified environment

• Experience with NAS storage device (preferably NetApp) administration (ONTAP 8.x or higher; CDOT)

• Solid understanding of Enterprise-level storage concepts to include all commonly used RAID-levels

• Solid understanding of remediating security vulnerabilities; Experience hardening Linux systems in accordance with RMF and STIGs

• Identity Management (Single Sign-On) experience

• VMware and ESXi (6.x or higher) configuration and management experience

• Experience with host-based firewall implementations and configuration (Redhat “iptables”)

• Windows 10 administration experience; Windows Server experience; Group Policies (GPOs) experience; Active Directory management experience

• Solid writing skills and use of Wiki pages and Sharepoint sites for documentation

• DoD 8570 Certification in a primary OS (Windows, Linux, Cisco)

• Experience in VMWare, NetApp and Splunk among other industry standard technologies. Comfortable with maintenance and OS upgrades

• Preferred candidate will be familiar with Tenable and Nessus scans for vulnerability and controls implementation.

Experience Level

Intermediate Level

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: 

• Medical, dental & vision 
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D) 
• Short and long-term disability 
• Health & Dependent Care Spending Accounts (HSA & DCFSA) 
• Transportation benefits 
• Employee Assistance Program 
• Time Off/Leave (PTO, Vacation or Sick Leave)  

Job Type & Location

This is a Contract position based out of Aurora, CO.

The pay range for this position is $50.00 - $70.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Aurora,CO.

This position is anticipated to close on Mar 24, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at .

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Tier 2 Service Desk Technician

Pella, IA

Position Overview

The Tier 2 Service Desk Technician is a key member of the IT Service Desk, responsible for resolving escalated technical issues, delivering exceptional customer service, and acting as a subject‑matter resource for Tier 1 technicians. This role requires strong technical troubleshooting skills, solid communication abilities, and a mindset focused on efficiency, accuracy, and customer satisfaction.

Tier 2 technicians support the team's mission to resolve 90% of tickets within 24 hours, prioritize personal contact with end users, and serve as the face of IT by providing outstanding service experience.

Key Responsibilities

Technical Support & Issue Resolution

- Serve as the primary escalation point for Tier 1 for complex or unresolved incidents.

- Diagnosing and resolving issues related to: - Windows & macOS operating systems

- Hardware (PCs, mobile devices, printers, peripherals)

- MFA, SSO, identity management

- Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)

- Core enterprise applications (ERP, HRIS, ticketing systems, etc.)

- Perform remote and on-site troubleshooting as needed.

- Ensure root cause is identified and documented to minimize repeat issues.

Customer Experience & Communication

- Provide clear, empathetic, and professional communication with end users.

- Proactively follow up with customers to ensure full resolution and satisfaction.

- Maintain a strong service mindset—your team is the friendly “front door of IT.”

- Collaborate with users to educate them on tools, systems, and best practices.

Service Desk Operations

- Document all work thoroughly within the ServiceNow platform.

- Contribute to and maintain the knowledge base (KB articles, how‑to guides).

- Assist other team members with coaching, training, and escalations.

Process Improvement & Collaboration

- Identify opportunities to reduce ticket volume through automation or process changes.

- Work closely with infrastructure, security, and application teams to resolve cross-functional issues.

- Support problem management by identifying trends and recurring incidents.

- Help drive the team’s continuous improvement culture.

Qualifications

Required

- 5+ years of experience in IT support, including Tier 2 or Tier 3 responsibilities.

- Strong troubleshooting skills across hardware, software, and networking.

- Experience with Microsoft 365 administration and support.

- Proven ability to communicate technical concepts clearly to non‑technical users.

- Excellent customer service, communication, and documentation skills.

Preferred / Nice to Have

- 4-year IT degree or equivalent

- Certifications such as: - CompTIA A+, Network+

- Microsoft 365 Fundamentals (MS‑900)

- Azure Fundamentals (AZ‑900)

- Modern Desktop Administrator (MD‑102)

- Experience supporting enterprise environments with high service expectations.

Key Competencies

- Customer Focus – Approaches every interaction with empathy and helpfulness.

- Technical Acumen – Deep problem-solving ability and desire to understand root causes.

- Accountability – Owns issues from start through resolution.

- Team Collaboration – Works seamlessly with colleagues; mentors’ junior staff.

- Adaptability – Thrives in a fast-paced environment with shifting priorities.

- Continuous Improvement Mindset – Looks for ways to improve services, documentation, and processes.