Framework Desktop Mainboard Jobs in Usa
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Estimator - Commercial Construction
Location: Brighton, Michigan
Salary Range: $95,000-$115,000 (conceptual estimating experience is required for the higher end of the range)
What You’ll Do
- Build accurate, well-supported budgets through the full preconstruction cycle - early concept through full construction documents.
- Carry budgets through design development and help keep cost decisions aligned as plans evolve.
- Partner with the project team, design partners, and trade contractors to validate scope, pricing, assumptions, and risk.
- Write clear scopes, solicit bids, and level subcontractor proposals for completeness and coverage.
- Identify gaps, inconsistencies, and exposures in drawings and specs before they become costly problems.
- Provide value options and cost-saving ideas that protect intent while improving efficiency.
- Support feasibility efforts and early budgeting that help teams make smart go/no-go decisions.
- Use Excel and Microsoft Project to build organized estimate backup, precon schedules, and clean handoff documentation.
What You Bring
- 3-5+ years of commercial estimating experience with a GC.
- Experience carrying estimates through multiple phases (concept, SD/DD, CDs).
- Strong knowledge of means and methods and how scope translates to real cost.
- Advanced Excel skills and comfort working in Microsoft Project
- A problem-solver mindset - you don’t guess, you verify.
What You’ll Gain
- Ownership in preconstruction - not just takeoffs, but real influence on outcomes.
- Employer-sponsored health insurance, plus a car allowance and phone allowance (role-dependent).
- Small team with direct access to the owner - questions get answered quickly and decisions don’t get stuck in layers.
- A manageable project load - typically one job at a time, occasionally two if one is smaller.
- Flexible vacation - take time when you need it, plan ahead, and keep commitments covered.
- Opportunities to work on in-house development projects where the builder is also the owner - clearer priorities and faster decisions.
- Low-bureaucracy environment - we focus on the admin that helps us build well and keep the rest simple.
- A team environment that values clarity, documentation, and thoughtful planning.
- A role that strengthens conceptual estimating skills and market awareness over time.
At Framework, we keep it simple: we connect great people with great builders. We’re not just filling seats—we’re helping construction professionals find real opportunities with companies that value what they bring to the table. Our candidates trust us because we’re honest, we follow through, and we never push roles that aren’t the right fit. We take the time to understand where you’re coming from and where you want to go. On the flip side, our clients count on us to bring high-quality people who are the real deal—both in skill and character. They’ll tell you we just get it. We’re proud to be the kind of recruiters who do what’s right, not what’s easy, and we make sure it’s a win for everyone involved.
"Candidates must be authorized to work in the United States without the need for current or future visa sponsorship."
The IT QA Manager is responsible for overseeing all aspects of application and system quality assurance. This role ensures that software, systems, and infrastructure meet organizational standards, regulatory requirements, and customer expectations.
The QA Manager will collaborate closely with Solution Delivery Leaders, Business Stakeholders, Project Managers, and Development Leads to ensure successful solution implementations.
This role will lead both functional and non-functional testing efforts aligned with implementation requirements.
Principal Duties and Responsibilities
Duties and Responsibilities
- Develop and enforce QA policies, procedures, and standards.
- Lead the design and execution of test plans, including functional, integration, regression, and user acceptance testing (UAT).
- Manage defect tracking, root cause analysis, and resolution processes.
- Oversee QA team performance, training, and professional development.
- Collaborate with development, DevOps, and business teams to align QA efforts with project goals.
- Conduct audits and generate quality reports and metrics.
- Stay current with emerging QA tools, technologies, and best practices.
Minimum Requirements/Qualifications
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 8+ years of experience as a QA Manager, with expertise in quality management, schedule oversight, complex problem-solving, and performance optimization.
- 5+ years of experience developing executive-level documentation and QA performance metrics.
- Proven track record of building and managing high-performing QA teams, preferably within the retail domain.
- Extensive experience in test environment management, test data management, and test strategy development.
- Proficient in managing QA teams across Agile, Waterfall, and Hybrid project methodologies.
- Hands-on experience with a wide range of QA tools, systems, and software.
- Demonstrated success in managing distributed teams across onsite, offshore, and nearshore locations.
- Strong understanding of both manual and automated testing, including regression, integration, performance, and user acceptance testing (UAT).
- Deep experience in risk-based testing (RBT), performance testing, and test automation.
- Advocate for reusable components—both process and technical.
- Expertise in testing APIs, Web UI, SaaS, and desktop applications.
- Familiarity with JavaScript-based Web UI automation frameworks.
- Experience with scripting languages such as Java, JavaScript, or Python.
- Solid understanding of DevOps practices and implementing QA automation within CI/CD pipelines.
- Proven ability to deliver initiatives on time and within budget.
Desired Qualifications
- Familiarity with Section 508 compliance standards and accessibility testing.
- Professional certifications such as PMP, ITIL, Six Sigma, CCMP, or CISA.
- Experience with test automation tools including Rest Assured, Selenium, TestNG, JUnit, and Cucumber.
- Expertise in developing and maintaining Java-based automation frameworks and custom QA tools.
- Proficiency in performance testing tools such as JMeter, LoadRunner, or NeoLoad.
- Possession of external technical certifications, preferably cloud-based (e.g., Azure, or Google Cloud).
Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
Job description
Role:: Senior Framework Architect - Angular (x1)
Location:: Irving, TX
The Senior Framework architect will lead the development of the Angular codebase for our internal design system, strongly contributing to the development and strategic technical direction of internal frameworks, products and systems. You will ensure stability and scalability of the framework, and work closely with the rest of our framework development team, and with the CSS lead.
The framework architect will be integrated within the Design team to produce code that aligns to the standards defined in our internal design library. Your primary task is to help build and maintain the internal Angular framework, which is used to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients, both internally and externally. In this role, you will have opportunities to partner with Technology colleagues to provide support for onboarding to the Design System and to better understand how your work fits into the strategic objectives of the organization.
Responsibilities
Lead the development of the Angular Framework that is aligned to our internal Design System components.
Familiarity with and help with support of the React UI Library
Work with the team to understand priority and urgency, while escalating blockers or delays
Investigate bugs, and provide support to reduce risk for our users
Handle framework upgrades and feature requests
Ensure clear migration path for applications to remain on latest technology and design standards
Follow internal standards for build processes and publishing to ensure stability of framework
Keep the framework current with the latest trends both internally and externally
Provide technical analysis and solutions to issues and technical direction
Required Skills:
8-10 years experience writing professional-quality shared component libraries with expertise in n TypeScript, Angular, and a solid foundational understanding of HTML/CSS
Expertise in working with reusable code that is integrated with modern design systems
Write high-quality code that is well-documented and easy to maintain
Quality of work and speed of execution are crucial for success in this role.
A growth mindset and willingness to learn and adapt in a fast-paced environment
Strong attention to detail & analytical skills
Experience delivering with an agile methodology and using bitbucket/github and jira to manage development
Experience in development of end to end testing, unit testing
Strong communication skills, and ability to raise escalate concerns when appropriate
Stay up to date on the latest software development trends and technologies
Support for developers looking to onboard and contribute to the design system
Interest in working with Design Systems at scale, and developing within the structures of a design driven framework
Desirable Skills & Experience
Interest in Design, methodologies of design systems
Interest in enablement of AI in conjunction with maintenance and alignment to Design Systems
Keen interest in, or knowledge of, banking or finance
Education:
Bachelor's/University degree or equivalent experience
Skills
Mandatory Skills : Design systems
location: Irving, Texas
job type: Permanent
work hours: 8am to 4pm
education: Bachelors
responsibilities:
Job description Role:: Senior Framework Architect - Angular (x1)
Location:: Irving, TX
- The Senior Framework architect will lead the development of the Angular codebase for our internal design system, strongly contributing to the development and strategic technical direction of internal frameworks, products and systems. You will ensure stability and scalability of the framework, and work closely with the rest of our framework development team, and with the CSS lead.
- The framework architect will be integrated within the Design team to produce code that aligns to the standards defined in our internal design library. Your primary task is to help build and maintain the internal Angular framework, which is used to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients, both internally and externally. In this role, you will have opportunities to partner with Technology colleagues to provide support for onboarding to the Design System and to better understand how your work fits into the strategic objectives of the organization.
Responsibilities
- Lead the development of the Angular Framework that is aligned to our internal Design System components.
- Familiarity with and help with support of the React UI Library
- Work with the team to understand priority and urgency, while escalating blockers or delays
- Investigate bugs, and provide support to reduce risk for our users
- Handle framework upgrades and feature requests
- Ensure clear migration path for applications to remain on latest technology and design standards
- Follow internal standards for build processes and publishing to ensure stability of framework
- Keep the framework current with the latest trends both internally and externally
- Provide technical analysis and solutions to issues and technical direction
Required Skills:
- 8-10 years experience writing professional-quality shared component libraries with expertise in n TypeScript, Angular, and a solid foundational understanding of HTML/CSS
- Expertise in working with reusable code that is integrated with modern design systems
- Write high-quality code that is well-documented and easy to maintain
- Quality of work and speed of execution are crucial for success in this role.
- A growth mindset and willingness to learn and adapt in a fast-paced environment
- Strong attention to detail & analytical skills
- Experience delivering with an agile methodology and using bitbucket/github and jira to manage development
- Experience in development of end to end testing, unit testing
- Strong communication skills, and ability to raise escalate concerns when appropriate
- Stay up to date on the latest software development trends and technologies
- Support for developers looking to onboard and contribute to the design system
- Interest in working with Design Systems at scale, and developing within the structures of a design driven framework
Desirable Skills & Experience
- Interest in Design, methodologies of design systems
- Interest in enablement of AI in conjunction with maintenance and alignment to Design Systems
- Keen interest in, or knowledge of, banking or finance
Education:
Bachelor's/University degree or equivalent experience
Skills Mandatory Skills : Design systems
qualifications:
Bachelors
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
- Onsite 12 Months Contract Looking only Locals who can do Onsite Interview We are seeking an Enterprise Agentic Platform Specialist to lead the design, development, and delivery of enterprise-scale Data Science and Generative AI (GenAI) solutions.
This role will drive the implementation of AI agents, LLM orchestration frameworks, and enterprise automation pipelines, working cross-functionally with business stakeholders, data engineers, data scientists, DevOps teams, and UI developers.
The ideal candidate will combine hands-on GenAI engineering expertise with strong program delivery capabilities, ensuring solutions deliver measurable business outcomes while meeting enterprise standards for governance, security, and Responsible AI.
Key Responsibilities AI Agent and GenAI Development Lead the end-to-end delivery of enterprise data science and GenAI solutions.
Design, develop, and deploy AI agents using Microsoft Copilot Studio, Claude agent frameworks, and enterprise LLM orchestration patterns.
Implement prompt engineering strategies, grounding techniques, and Retrieval-Augmented Generation (RAG) pipelines.
Architecture and Integration Define architecture standards for agentic systems, including tool calling schemas, prompt frameworks, grounding flows, and RAG pipelines.
Translate complex workflows into modular, automated, event-driven pipelines.
Integrate AI solutions with enterprise systems via REST APIs, Power Platform connectors, and enterprise data services.
Connect Copilot Studio agents to enterprise data sources such as: SharePoint Dataverse SQL SAP Enterprise Platform Integration Oversee system integration across enterprise platforms including: ServiceNow SharePoint Microsoft Teams Power Automate Azure APIs Design MCP-based agent architectures, integration layers, authentication flows (OAuth / Microsoft Entra), and system messaging frameworks.
Governance, Security and Responsible AI Collaborate with AI architects, MLOps teams, and security teams to enforce: Responsible AI standards Data governance policies Security and access control frameworks Model safety guidelines Implement agent observability frameworks including logging, telemetry instrumentation, latency metrics, error tracking, and automated remediation workflows.
Delivery and Program Management Lead cross-functional teams delivering AI solutions across data engineering, data science, DevOps, and UX teams.
Manage delivery using Agile / Scrum or hybrid PM methodologies.
Track dependencies, risks, sprint alignment, and release orchestration.
Metrics and Performance Monitoring Define KPIs and operational dashboards for AI automation, including: Cycle time reduction Accuracy improvements Governance compliance Agent uptime and reliability Required Qualifications Hands-on experience delivering enterprise Data Science and GenAI solutions.
Experience designing and deploying AI agents using Microsoft Copilot Studio or similar agent frameworks.
Strong knowledge of LLMs, prompt engineering, and Retrieval-Augmented Generation (RAG).
Experience integrating AI solutions with enterprise platforms and APIs.
Understanding of MLOps, governance frameworks, and Responsible AI standards.
Experience working in Agile delivery environments with cross-functional teams.
Preferred Qualifications Hands-on expertise building agents in Microsoft Copilot Studio.
Familiarity with agent frameworks such as: LangChain AutoGen CrewAI OpenAI Assistants / Functions APIs Experience implementing enterprise AI observability and monitoring frameworks.
Strong understanding of enterprise security, authentication, and governance models.
Thanks Sri Vardhan Chilakamukku Infobahn SoftWorld Inc.
This customer-focused, proactive leader will be responsible for directing forward-looking execution of business priorities — working directly with the AGS Tech Leader to make the organization faster, smarter, and more aligned. That means turning portfolio strategy into real outcomes by working through people, setting up the conditions for good decisions, and keeping leaders across AGS Tech moving in the same direction. They cut through the noise, reduce friction, and make sure the right conversations happen before they become the wrong problems.
This is a senior leadership role that calls for someone who is genuinely invested in helping others succeed and understands that how an organization operates, communicates, and builds trust directly affects business results. The strongest candidate has a history of making the people around them better, not just the work.
This role manages the engagement team, connects Finance, HR, Operations, and technical leadership, and owns the outcomes that matter most to AGS Tech organization.
This position requires up to 50% travel and must be based at an AWS Hub Location.
Key job responsibilities
1. Strategic Customer Engagement & Business Development
• Prioritize and orchestrate high-impact customer meetings in close coordination with senior leadership to maximize business outcomes
• Guide and oversee complex engagements with enterprise customers, ensuring appropriate next steps, follow-through, and accountability across direct and indirect organizations
• Drive new business development, increase and sustain existing business relationships, and oversee strategic follow-up for AWS's largest customers
• Participate in executive-level customer meetings, determine appropriate attendee slate, consolidate actions, and ensure timely execution across matrixed stakeholders
2. Engagement Strategy & Framework Development
• Develop and scale key service KPIs, metrics, and dashboard frameworks to measure engagement effectiveness
• Identify target audience segments and enact tactics to improve penetration and engagement among priority customer groups
• Create comprehensive frameworks to communicate with targeted audiences in partnership with leaders across the organization and broader Amazon ecosystem
• Dive deep into data to understand customer behavior and identify actionable insights that drive customer value
3. Executive Narrative & Strategic Amplification
• Shape strategic direction and executive narrative at VP level, influencing external and internal perception
• Own the strategic framing of VP-level engagements, ensuring customer interactions, executive briefings, and industry forums amplify AGS Tech's strategic direction and business impact
• Elevate engagements from event execution to strategic business conversations that demonstrate measurable differentiation and competitive positioning
• Lead the development of the executive narrative that translates AGS Tech's portfolio strategy into compelling business value propositions for customers, partners, and internal stakeholders
• Ensure engagement content is grounded in the global portfolio strategy and highlights enterprise-level business impact, not tactical project updates
• Position AGS Tech's capabilities as a strategic business advantage through thought leadership and executive-level storytelling
4. Strategic Business Integration & Cross-Functional Leadership
• Counsel the AGS Tech Leader and directors on strategy and impact the field team across business units through portfolio decisions and team leadership
• Serve as the AGS Tech Leader’s strategic thought partner on enterprise-level business decisions, providing clarity across geos and enabling portfolio-level tradeoffs grounded in measurable business impact
• Partner with Finance to translate strategic direction into investment models, business cases, and funding frameworks that align with long-term portfolio priorities and capability development
• Define the capability and talent strategy that enables portfolio execution, translating strategic investment direction into skill requirements and capacity models in partnership with HR and Operations
• Act as enterprise integrator across geo leaders and key business stakeholders (Finance, HR, Operations), ensuring strategic roadmaps drive measurable business outcomes and competitive advantage
• Develop and institutionalize strategic frameworks that enable consistent, data-driven prioritization of initiatives across the global organization
5. Enterprise Portfolio Strategy & Investment Management
• Own organization-wide portfolio architecture and strategic investment decisions across AGS Tech
• Design and institutionalize the global portfolio strategy architecture across AGS Tech, establishing a unified enterprise lens that enables strategic prioritization, investment tradeoffs, and measurable impact visibility at the AGS Tech Leader level
• Define the strategic investments that drive where AGS Tech allocates capital, talent, and capabilities across geos — partnering with technical leaders to translate business strategy into technical direction
• Create enterprise-wide decision frameworks that enable the AGS Tech Leader to sequence major initiatives, assess global portfolio health, identify strategic gaps, and manage risk concentration across the business
• Drive cross-geo strategic alignment to ensure regional roadmaps reflect and reinforce the global direction, operating as the principal integrator across geo leaders
• Provide forward-looking strategic insight into portfolio evolution, competitive positioning, and differentiation opportunities grounded in business impact analysis
6. Program & Project Management
• Support and lead strategic initiatives and cross-functional projects contributing to organizational success
• Plan, lead, and facilitate leadership and team offsites, prioritizing messaging and presentation development
• Manage multiple high-profile projects of varying timelines simultaneously across distributed stakeholders without direct ownership of resources
• Oversee cross-channel go-to-market strategy execution
• Lead and facilitate VP-level leadership forums and strategic planning sessions — prioritizing agenda design, messaging, and outcome clarity
• Develop and track key engagement and portfolio KPIs, metrics, and dashboard frameworks to measure effectiveness and business impact
7. Team Leadership
• Manage team of strategists, planners, and engagement professionals
• Foster an inclusive and diverse culture through initiatives, training & education, and communications
• Develop talent and build organizational capability in strategic engagement
• Connect Finance, HR, Operations, and technical leadership around shared strategic priorities
• Build organizational capability in executive communications and portfolio management
- 7+ years of large-scale IT deployment or program experience
- 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 7+ years of technology role experience
- Bachelor's degree in Computer Science, Engineering, Math, Operations Research, or a related field
- Knowledge of distributed applications and the engineering lifecycle from conception to delivery
- Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion- Experience implementing AWS/cloud services
- Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
- Experience managing large technical programs, particularly at high growth startups or large enterprises
- Experience working in a sales organization
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , NY, New York - 221,1 ,200.00 USD annually
Duration: 3-6 months
Work Location: Remote / Hybrid - Jacksonville, FL
****FINAL interview will be required to be onsite**** Please confirm candidate is willing to travel for final interview.
Summary: This role focuses on operational compliance and system control alignment within Human Resources.
Role Purpose
This role is responsible for establishing, documenting, and stabilizing HR compliance programs related to federally and state-regulated workforce requirements, and for strengthening audit controls within a recently implemented HCM platform.
The Compliance Program Manager will design repeatable processes, control documentation, and verification mechanisms that ensure HR systems and core HR processes operate in alignment with:
- Federal and state employment compliance requirements
- Internal HR policies, plan documents, and programs
- Common core HR processes (hire, job changes, leave, time eligibility, employee data)
This role focuses on operational compliance and system control alignment, not legal interpretation and not payroll execution.
Expected Outcomes
- Documented, repeatable compliance programs with clear ownership
- Audit-ready evidence for regulated workforce requirements
- Clear visibility into system-enforced vs manual controls
- Reduced reliance on institutional knowledge
- Clean handoff to internal HR Compliance governance
Key Responsibilities
1. Employment Compliance Program Re-Design
- Re-establish and make process improvement recommendations for Federal and state compliance workplace obligations (EEO-1 reporting, VETS-4212, Affirmative Action plan requirements, Federal and state labor law posters, I-9, etc.) for a complex, matrixed enterprise with multiple HCM systems
- Develop a compliance requirements inventory (federal, state, and local)
- Define ownership, evidence standards, review cadence, and escalation paths
- Revise related process documentation (e.g., SOPs, desktop procedures, flow diagrams)
- Create a compliance calendar with deadlines, triggers, and dependencies
2. HR System & Control Alignment (New HCM)
- Map regulated requirements and internal policies to HCM system controls
- Identify where system configurations are fully or partially automated and where excessive reliance on manual processes or workarounds
- Document policy-system-process alignment for core HR domains (total rewards, staffing, job data, employee classifications, policy adherence, etc.)
- Establish audit-ready documentation for system-based controls
3. Audit & Verification Framework
- Design lightweight system control validation approaches (sampling, evidence review)
- Define configuration attestation expectations for system owners
- Identify and document control gaps and risk exposures
- Support internal audit readiness (without performing audit activities)
4. Governance & Integration
- Integrate compliance programs into a committee-style operating model
- Establish a sustainable handoff model to internal HR Compliance ownership including a review schedule and RACI
Explicitly Out of Scope
- Legal interpretation of employment law
- Policy drafting or legal language development
- Payroll processing or payroll system controls
- Employee relations case management
- Training delivery or change management execution
Qualifications
- 5+ years in HR compliance, workforce compliance, or employment-related governance
- Hands-on experience with:
- Employer filings (EEO-1, VETS 4212, CA Pay Filing)
- Federal employer requirements
- Multi-state employment compliance operations
- Demonstrated experience building or re-establishing compliance programs, not just running tasks
- Experience working with HRIS/HCM systems in a compliance or controls capacity
- Experience in regulated environments (healthcare, insurance, financial services, or similar)
Required
- Strong understanding of:
- Federal workforce compliance requirements
- State employment law variability and tracking
- HR data dependencies for regulatory filings
- Ability to translate regulatory requirements into process and system controls
- Comfortable documenting gaps, risks, and manual dependencies
- Strong documentation and process design skills
- Able to work cross-functionally with HR, Legal, IT, Internal Audit, and Compliance
Preferred
- Oracle HCM, Peoplesoft or similar enterprise HCM experience
- Prior partnership with Internal Audit or Compliance functions
- Experience supporting system implementations or post-go-live stabilization
REQUISITION NOTES (HIGHLY RECOMMENDED)
Important Screening Guidance:
This role is not an HR generalist, ER role, or policy writer. We are seeking candidates with hands-on employment compliance program experience (e.g., EEO-1, labor law posters, multi-state workforce compliance) and experience documenting and validating HR system controls.
Candidates should be comfortable identifying gaps between regulatory requirements, HR policies, and system behavior, and documenting audit-ready controls. Payroll execution and legal interpretation are out of scope.
IDEAL CANDIDATE BACKGROUND (FOR SOURCING)
Strong fits:
- Employment Compliance Manager (former or contract)
- HR Compliance Program Manager
- Workforce Compliance Lead
- HRIS Controls / Governance Specialist
- Internal Audit professional with HR compliance exposure
Avoid:
- ER specialists
- Payroll managers
- Policy analysts without regulatory filing experience
- Change management consultants
Position is offered by a no fee agency.
SHR Talent’s healthcare client is seeking an IT Field Operations Manager to lead IT support and operations for a partner healthcare practice. The IT Field Operations Manager role is both hands-on and leadership-focused, serving as the primary IT leader onsite while collaborating closely with a centralized IT services team.
The IT Field Operations Manager is responsible for delivering exceptional, white-glove IT service, leading local IT staff, overseeing technical projects, and acting as a trusted liaison between practice leadership and centralized IT teams. The IT Field Operations Manager plays a critical part in ensuring technology services continuously evolve to support clinical and operational excellence.
Responsibilities:
- Act as the primary liaison between practice stakeholders and centralized IT technical support teams
- Lead day-to-day IT operations for the practice, including customer support, escalated ticket resolution, and local IT initiatives
- Ensure timely communication, coordination, and tracking of emergency or escalated issues
- Lead and manage local IT staff, including training, support, performance management, and development
- Oversee and execute technical projects aligned with practice and organizational goals
- Deliver exceptional “white glove” customer service to all end users
- Partner with centralized service delivery teams to improve IT processes, procedures, and service quality
- Provide consistent updates and feedback to practice leadership throughout the lifecycle of technology issues and projects
- Ensure service delivery processes, SLAs, performance metrics, and quality standards align with centralized IT core processes
- Collaborate with IT leadership to research, evaluate, recommend, and implement technology solutions
- Support clinical technology projects, including new clinic openings and practice expansions
- Perform other duties as assigned in support of the organization’s mission to improve patient care
Qualifications:
- Bachelor’s degree in Information Systems or a healthcare-related field preferred
- Minimum of 5 years of progressively responsible experience in IT or technology support
- 3+ years of IT leadership or management experience
- Healthcare IT experience preferred
- Strong knowledge of hardware, software, and network infrastructure
- High-level understanding of computer systems, telecommunications, security, and systems/network administration
- Active Directory user and group management
- Group Policy design, management, and troubleshooting
- Virtual environment management and Microsoft 365 administration
- Working knowledge of Microsoft Server technologies, VMware, and Remote Desktop Services
- Experience with VOIP phone systems (Zoom Phone experience a plus)
- Experience with PowerShell and/or other scripting or automation tools preferred
- Strong written and verbal communication skills with the ability to engage effectively with clinical staff, leadership, and technical teams
- Proven experience as a technical leader delivering effective, scalable solutions
- Healthcare IT experience strongly preferred
- Working knowledge of HIPAA and related security, privacy, and regulatory frameworks
- Strong analytical and critical-thinking skills with the ability to adapt systems and processes as needed
- Demonstrated experience in incident analysis, problem management, and continuous process improvement
- Ability to identify service gaps and act as a hands-on utility player when needed
- Strong leadership, decision-making, and organizational skills
- Ability to multitask, prioritize, and perform under pressure
CSI Companies is seeking an Epic Technical Deployment Speciliast to work with one of the top hospital systems in the country!
Title: Technical Deployment Specialist
Location: New York, NY
Type: Hybrid (some weeks 2-3 days onsite, other weeks 1-2 days onsite)
Duration: 12+ Month Contract
Pay: $65 - $75/hr
Hours: 40 hour work weeks (occassional OT)
Description:
Position Overview
Under the direction of EITS Application Technical Leads and project leadership, the Senior Epic Technical Deployment Consultant will support the Epic deployment at Maimonides by leading hardware planning, workstation and printer build, print mapping, and Technical Dress Rehearsal (TDR) coordination.
This role requires strong onsite presence and hands-on collaboration across technical, operational, and clinical teams to ensure deployment readiness and successful go-live execution.
Key Responsibilities
- Conduct future-state workflow walkthroughs with department leaders and stakeholders to define hardware and technical requirements.
- Translate gathered requirements into detailed deployment specifications for hardware procurement, configuration, and testing teams.
- Design, build, and validate Epic workstation and printer mappings.
- Lead coordination efforts across infrastructure, networking, desktop, application, and deployment teams to ensure readiness.
- Develop Technical Dress Rehearsal (TDR) test plans and supporting documentation.
- Track TDR progress, manage issue resolution, and provide structured status updates to leadership.
- Present technical designs and deployment concepts clearly to both technical and non-technical audiences.
- Coordinate meetings across user groups, project teams, and leadership; manage agendas, minutes, and follow-up activities.
- Ensure deployment milestones are met within timelines and resource constraints defined by the PMO.
- Maintain current Epic certification and remain aligned with Epic best practices.
Qualifications
- Active Epic Certification (any major module; current or one version prior).
- Strong understanding of Epic workstation configuration, device integration, and printing workflows.
- Experience supporting Epic deployments, go-lives, or large-scale implementations.
- Proven experience building and validating printer mapping within Epic.
- Ability to work onsite with flexibility to report within 48 hours when required.
- Excellent written and verbal communication skills.
- Highly detail-oriented with strong organizational and tracking capabilities.
- Prior experience leading Technical Dress Rehearsal (TDR) activities.
- Experience coordinating cross-functional IT teams in healthcare environments.
- Strong documentation and reporting skills for executive-level updates.
- Experience working within structured PMO governance frameworks.
- Active Epic Certification (any major module; current or one version prior).
Full-time Producing, Travel & Logistics Coordinator is a front facing position that requires great phone skills and great attention to detail. This position involves coordinating in person and Zoom meetings, conference calls with The HistoryMakers advisory boards and taking extensive notes as well as the scheduling of video production crews for video oral history interviews of African Americans across the country as well as regional receptions. This position is responsible for scheduling approximately twenty (20) interviews with potential HistoryMakers every other week or forty (40) interviews per month and involves weekend availability during execution of the trips. Each video production crew is comprised of a videographer and oral historian. Candidates must have prior experience scheduling video production crews and possess strong multi-tasking, administrative, organizational, phone and database management skills. THIS POSITION MUST WORK ON SITE OUT OF OUR OFFICES IN CHICAGO'S SOUTH LOOP. IT IS NOT HYBRID AND/OR REMOTE. 60 Minutes did a feature on The HistoryMakers. Click on the link below:
SKILLS
1-3 years of customer service, video production, or travel agency experience.
Type 65+ words per minute
Professional voice and phone presence.
Strong administrative and the project management skills and the ability to multi-task and take detailed and accurate minutes
Strong expertise in Microsoft Office Suite (Microsoft Word, Access, Excel, Power Point)
Event planning experience.
Knowledge and experience with FileMaker Pro
Excellent file and desktop management skills
Prior experience with a start up a plus and the desire to work in a non-profit environment mandatory
The HistoryMakers
The HistoryMakers, the nation’s largest African American video oral history archive( ), is a one-of-a-kind collection, housed permanently at the Library of Congress. Its website ( ), accessed by millions worldwide, is sited in Wikipedia and used as a “go to” reference tool. Its digital archive( ) has been licensed by colleges, universities, K-12 schools and public libraries for use by faculty, students and patrons and is growing in popularity in the wake of COVID19 and the focus on online learning. Within the next few years, The HistoryMakers will become the digital repository for the Black experience: providing much needed content, role models, success pathways and frameworks for a 21st century citizenry that has become increasingly less tolerant, divisive and economically and educationally disparate.
Please send resumes to:
The HistoryMakers
1900 S. Michigan Ave. | Chicago, IL 60616
As we lead the Client-IT organization through its Agile Product Transformation, these critical consulting roles will require a blend of technical expertise, coaching and change management skills, and deep knowledge of Agile principles and practices.
The role involves hands-on coaching, mentoring, and guiding product teams, product leaders, and stakeholders in their Agile adoption journey.
This role will be expected to coach with a strong emphasis on adopting Agile methodologies, fostering collaboration, and driving continuous improvement and alignment with organizational goals.
Reporting to the Deputy CTO and/or the Director of the Center of Excellence, this role is pivotal in driving Agile practices while ensuring alignment with the broader transformation strategy at Client IT.
Key Responsibilities: Agile Transformation Coaching: Collaborate with CoE leadership to create and execute a tailored Agile transformation roadmap.
Be a mentor, influencer, and change advocate, helping the teams Client new ways of working and collaborating at the enterprise level.
Support and provide coaching to large-scale Agile Product transformation initiatives, executing outcome-based plans to drive Agile adoption, cross-team collaboration, and operational excellence.
Coach teams, Scrum Masters, Product Owners, and other stakeholders on Agile frameworks (e.g., Scrum, Kanban, SAFe) to foster Agile maturity.
Partner with product teams to adopt Agile and product-focused practices, enhancing delivery and business value.
Act as a trusted advisor to teams and mid-level leadership, reinforcing Agile principles and practices.
Training and Facilitation: Design and deliver interactive workshops, training sessions, and hands-on labs to upskill teams and leaders on Agile principles, tools, and practices.
Tailor training materials for different types of teams, like Infosec, Operations, user-facing applications, etc.
Educate teams on technical best practices, including DevOps, XP engineering practices (TDD, CI/CD, pairing), and Lean principles.
Continuous Improvement: Promote a culture of learning and adaptation by embedding effective retrospectives and metrics-driven decision-making.
Analyze team performance data to identify areas for improvement and recommend and implement actionable strategies.
Stakeholder Engagement: Work closely with cross-functional teams to identify challenges in Agile adoption and provide tailored coaching support.
Facilitate alignment and collaboration among teams and stakeholders to ensure a smooth Agile transformation journey.
Best Practices Implementation and Tools: Agile practices, metrics, and workflows across teams.
Leverage Jira, Confluence, Jira Align, and other Atlassian tools to enhance Agile process optimization, workflow streamlining, and optimized reporting.
Standardize and monitor metrics for team health, velocity, and overall transformation progress.
Qualifications: Education: Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field.
Experience: Minimum 5 years of software development experience.
At least 8 years in Agile coaching roles.
Proven experience coaching for Agile product transformations in large, complex environments.
Certifications: Certified Agile Coach (ICP-Client, ICP-ATF), Certified Scrum Professional (CSP), SAFe Program Consultant (SPC), or equivalent credentials.
Technical Proficiency: Comprehensive expertise in Agile frameworks such as Scrum, Kanban, SAFe, and LeSS.
Strong systems thinking and ability to navigate complex organizational structures.
Deep understanding of technical practices, including CI/CD pipelines, automated testing, and DevSecOps.
Soft Skills: Exceptional communication, facilitation, and conflict-resolution skills.
Proven ability to inspire and motivate teams.
Agile Expertise: Comprehensive understanding of various Agile frameworks (Scrum, Kanban, SAFe, LeSS) and their practical applications.
Deep and wide experience driving Agile adoption and transitioning teams or organizations from traditional methodologies to Agile.
Preferred Experience: Knowledge of Lean Portfolio Management and product-centric practices.
Understanding of organizational behavior and change management principles.
Proven track record of fostering continuous learning and improvement within teams.
Preferred Skills: Expertise in metrics-driven coaching, leveraging Agile metrics to inform decisions and drive improvements.
Experience with organizational behavior and change management principles.
Familiarity with Lean Portfolio Management and product-centric ways of working.
Strong emphasis on continuous learning and professional development.
Role Summary: As an Agile Coach Consultant, you will play a critical role in supporting Client-IT's Agile transformation journey, focusing on coaching teams and fostering collaboration.
This is an opportunity to guide teams in adopting Agile practices, driving improved outcomes, and contributing to a transformative cultural shift within the organization.
This position emphasizes coaching and collaboration without direct managerial responsibilities, aligning with the broader organizational strategy set by CoE.
Additional Skills and Information: Technical Proficiency: Comprehensive expertise in Agile frameworks such as Scrum, Kanban, SAFe, and LeSS.
Strong systems thinking and ability to navigate complex organizational structures.
Deep understanding of technical practices, including CI/CD pipelines, automated testing, and DevOps.
Soft Skills: Exceptional communication, facilitation, and conflict-resolution skills.
Proven ability to inspire and motivate teams.
Agile Expertise: Comprehensive understanding of various Agile frameworks (Scrum, Kanban, SAFe, LeSS) and their practical applications.
Preferred Experience: Experience transitioning teams or organizations from traditional methodologies to Agile frameworks.
Knowledge of Lean Portfolio Management and product-centric practices.
Understanding of organizational behavior and change management principles.
Proven track record of fostering continuous learning and improvement within teams.
Areas of Expertise: 4
- 6 Years of experience in Change Management Technical Skills: 4
- 6 Years of experience in Change Management Business Case Development 4
- 6 Years of experience in Change Management Project Management 4
- 6 Years of experience in Change Management Project Planning
Compensation: $175-225k Responsibilities: Define and execute the Quality Engineering strategy for Back Office applications supporting Fixed Income trading.
Partner with Technology, Operations, Risk, and Compliance to align QA with business priorities and regulatory requirements.
Build and manage a high-performing QE team across manual, automation, and performance testing disciplines.
Establish QA governance frameworks with clear accountability, traceability, and reporting across all back office test cycles.
Drive adoption of test management tools to ensure complete coverage and defect traceability.
Define and enforce QE best practices, including test automation frameworks, regression coverage, and shift-left practices.
Oversee end-to-end testing for settlements, reconciliations, clearing, payments, regulatory reporting (MiFID, TRACE, CFTC), and other post-trade processes.
Ensure test coverage includes STP (straight-through-processing), fail/exception handling, SWIFT messaging, and integration with custodians/clearing houses.
Expand performance, resilience, and failover testing for high-volume transaction flows.
Drive automation strategy to increase regression efficiency, scalability, and accuracy across back office platforms (e.g., Calypso, Murex BO, or proprietary systems).
Leverage modern test harnesses, CI/CD pipelines, and AI-driven test frameworks for smarter, faster, and more reliable validation.
Define and maintain key quality metrics (defect leakage, automation coverage, cycle time, escape rate).
Deliver executive-level reporting via dashboards (Power BI, Tableau, or equivalent).
Implement continuous improvement loops to reduce production escapes and improve testing efficiency.
Qualifications: Required: 12+ years in Quality Assurance/Engineering, with at least 5+ in a Director/Head of QE role in Capital Markets.
Strong background in Fixed Income products (Govies, Corporates, Repos, Derivatives) and Back Office workflows (settlements, clearing, custody, payments).
Demonstrated success in building QE functions in complex, regulated environments.
Proven track record of implementing large-scale automation and QA governance frameworks.
Deep knowledge of post-trade systems and integrations (e.g., Calypso, Murex, Client, Impact, GLOSS, DTCC, SWIFT).
Strong expertise in test automation frameworks (Java/Python + Selenium, Cypress, REST/SOAP service testing, performance tools like JMeter/LoadRunner).
Familiarity with DevOps and CI/CD pipelines (Jenkins, GitLab, Azure DevOps).
Data validation skills (SQL, Excel, reconciliation tools).
Exceptional leadership, mentoring, and communication skills.
Ability to engage with Front Office, Back Office, Risk, Operations, and Regulators at senior levels.
Strategic mindset with hands-on problem-solving capabilities.
Preferred: Advanced degree (MBA, MS in Computer Science/Engineering, or Financial Engineering).
Prior experience in a sell-side investment bank or hedge fund back office environment.
Knowledge of regulatory frameworks (Dodd-Frank, MiFID II, CFTC, EMIR).
Experience with AI/ML in test automation and predictive analytics for QA.
This role will help establish automation requirements for control monitoring as well as support onboarding of new customers to the Amazon control framework.
Key job responsibilities
- Contribute to the continuous evolution of the Amazon Control Framework, including developing and maintaining the control library, create control lifecycle processes, ensure appropriate mappings to industry standards, amazon policies and standards
- Work with control owners, compliance, GRC product teams to strategize on automation strategy for evidence collection and continuous control monitoring
- Identify compliance shift-left security controls and partner with engineering to embed automated guardrails directly into the SDLC and CI/CD pipelines
- Develop functional and technical requirements for automated control monitoring
- Proactively look for areas of improvement and provide value added advice and insight on process and controls improvements, policy and standards changes and drive continuous advancement of compliance automation capabilities
- Develop and maintain a framework that enables various Amazon business units/teams to meet business objectives and legal/regulatory requirements using a central framework.
- Develop measurements and metrics of the program to report up to executive management
About the team
Joining the Regulations Tech & Assurance team provides the unique challenge and opportunity to solve security issues across a diverse set of global businesses. The ideal candidate will draw upon exemplary project management capabilities, critical thinking, problem-solving skills, and a passion for creating reliable, maintainable, and secure solutions. The candidate should be open to new challenges, proficient at multi-tasking, innovative, self-directed, and a great team player. Candidates should drive continuous process improvement and collaborate effectively with cross-functional business and security teams to solve problems and implement solutions.
About Amazon Security
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
- Bachelor's degree or equivalent in Information Security, Computer Science, Risk Management, Engineering, Math, Statistics, or a related discipline, or equivalent technology experience
- 8+ years of relevant industry experience, including assurance and technology compliance.
- Skilled in risk management, Information security controls and making complex business/risk trade-off recommendations and decisions.
- Technical knowledge and familiarity with information security standards such as NIST CSF, ISO 27k, SOC 2, NIST 800-171, PCI etc.
- Experience with GRC tools (Ex. ServiceNow)- Related security control and compliance experience in various frameworks including: HIPAA, HITRUST, PCI DSS, GLBA, ISO, NIST, etc.
- CISSP, CISA, CISM, CIPP, CEH and/or other comparable security controls or audit certifications preferred.
- Experience with service-oriented architectures and web services security.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , TX, Austin - 119,3 ,900.00 USD annually
USA, WA, Seattle - 119,3 ,900.00 USD annually
"Candidates must be authorized to work in the United States without the need for current or future visa sponsorship."
Role Overview
We are seeking a highly motivated and experienced GRC Manager to lead and mature our cybersecurity governance, risk, and compliance program across a complex retail ecosystem supporting 60,000+ associates, thousands of brick-and-mortar stores, distribution centers, corporate offices, datacenters, and multi-cloud environments.
This role will play a critical part in supporting our ongoing divestiture and Transition Services Agreement (TSA) journey initially, helping establish independent governance structures while ensuring continued alignment with shared services and transitional operating models.
The GRC Manager will partner closely with internal stakeholders, legacy service providers, and Business Process Outsourcing (BPO) partners to ensure risk visibility, compliance assurance, and control ownership clarity across both transitional and steady-state environments.
The ideal candidate is both strategic and execution-oriented, capable of operating effectively in environments undergoing transformation while building scalable governance frameworks for the future state.
Key Responsibilities
Governance & Program Leadership
- Lead the enterprise cybersecurity governance framework aligned to NIST CSF / NIST 800-53 / ISO 27001.
- Support the design and maturation of governance structures as the organization transitions through TSA toward a standalone operating model.
- Own and maintain the cybersecurity policy, standards, and control framework lifecycle.
- Establish governance forums and reporting cadence with executive leadership.
- Drive maturity roadmap aligned to organizational risk appetite and separation milestones.
- Ensure governance processes are embedded across internal teams, TSA providers, and BPO partners.
Risk Management
- Manage the enterprise cyber risk program including risk identification, assessment, treatment, and reporting.
- Assess risks related to shared services, transitional architectures, and separation activities.
- Facilitate risk assessments across cloud, retail stores, supply chain, datacenters, and enterprise applications.
- Maintain enterprise risk register and track remediation progress across internal teams, TSA providers, and BPO partners.
- Partner with architecture and engineering teams to embed risk-based decision making during separation initiatives.
Compliance & Regulatory Oversight
- Lead compliance efforts across relevant frameworks including:
- PCI DSS
- SOX ITGC
- Privacy / Data Protection requirements
- State and federal regulatory obligations
- Support compliance activities during TSA including shared control environments and inherited controls.
- Coordinate internal and external audits and manage evidence collection.
- Ensure continuous compliance monitoring across environments including controls operated by TSA and BPO providers.
- Validate adherence to contractual security and compliance obligations.
Third Party & TSA Risk Management
- Oversee vendor risk assessments across SaaS, supply chain, TSA providers, and service partners.
- Serve as the primary GRC liaison for cybersecurity BPO providers and transitional service providers.
- Monitor vendor, TSA, and BPO risk posture, performance metrics, and remediation activities.
- Partner with procurement and legal on risk reviews and contractual security requirements.
BPO Governance & Oversight
- Establish governance cadence with BPO partners including operational reviews and risk forums.
- Define and monitor security KPIs/KRIs and SLAs tied to BPO services.
- Ensure clear accountability and control ownership between internal teams, TSA providers, and BPO.
- Support continuous improvement initiatives with BPO providers to enhance control maturity.
Metrics, Reporting & Executive Communication
- Develop and maintain cyber risk dashboards and KPIs/KRIs aligned to separation milestones.
- Provide regular reporting to executive leadership and governance councils.
- Translate technical risk into business impact for decision making.
Cross Functional Collaboration
- Partner with Security Operations, Engineering, Privacy, Legal, Internal Audit, and IT.
- Support secure transformation initiatives including cloud migration and retail technology modernization.
- Provide governance support for separation programs and new capability buildouts.
- Drive security awareness from a governance and risk perspective.
Required Qualifications
- Bachelor’s degree in Cybersecurity, Information Security, IT, Risk Management, or related field.
- 7–8 years of experience in cybersecurity, risk, compliance, or audit roles.
- Experience operating in a large enterprise environment with distributed infrastructure.
- Experience supporting transformational programs, divestitures, or large-scale operating model changes.
- Experience working with or overseeing BPO / managed service providers in a cybersecurity or IT risk capacity.
- Strong understanding of cybersecurity frameworks (NIST CSF, ISO 27001, COBIT).
- Experience supporting regulatory audits (PCI, SOX, privacy).
- Experience with risk management methodologies and control frameworks.
- Strong stakeholder management and communication skills.
Preferred Qualifications
- Experience in retail, logistics, or highly distributed environments.
- Experience supporting multi-cloud environments (AWS, Azure, GCP).
- Professional certifications such as:
- CISSP
- CISM
- CRISC
- CISA
- Experience with GRC platforms (ServiceNow GRC, Archer, OneTrust, Auditboard etc.).
- Experience working in TSA or shared services environments.
Leadership Competencies
- Strategic thinker with strong execution discipline
- Ability to operate effectively in ambiguous and evolving environments
- Strong analytical and problem-solving skills
- Executive presence and communication ability
- Collaborative and people-focused leadership style
- Strong vendor and partner management capability
Duration: 11 Months (Contract to hire)
Location: Columbia, SC
Onsite Requirements: Partially onsite 3 days per week (Tue, Wed, Thurs) and as needed.
Standard work hours: 8:00 AM - 5:00 PM
**Credit check will be required**
Job Summary:
Day to Day:
- A typical day will involve a mix of hands-on coding, architectural design, and research.
- The engineer will spend a significant portion of their time in Python, building and optimizing agentic AI systems using frameworks like LangChain.
- This includes integrating these agents with our backend services and deploying them using CI/CD pipelines into our cloud environment.
- They will also be responsible for researching and testing new agentic models and frameworks, monitoring agent behavior in production, and collaborating with data scientists and business stakeholders to refine requirements and ensure the ethical deployment of AI solutions.
Team: The team is an innovative, collaborative, and empowering environment. We are building the next generation of AI solutions for the enterprise in a fast-paced, project-oriented setting. This is a multi-platformed environment that values creativity, continuous learning, and a customer-focused mindset. The new engineer will play a crucial role in shaping our AI strategy and building foundational tools and accelerators that will drive innovation across the company.
Job Requirements:
**This is a new role to establish a core competency in agentic AI systems. This engineer will be pivotal in designing and deploying advanced AI agents and will build the foundational frameworks for future AI use cases across the organization.**
Required Experience:
Required Software and Tools (Hands on experience required):
- Python
- JavaScript/TypeScript
- AI Tools and Libraries (e.g. LangGraph, LangChain, Deep Agents, Claude Skills, etc.)
- AI Models (e.g. Claude, OpenAI, etc.)
- AI Concepts (e.g. Prompt Engineering, RAG, Agentic AI, etc.)
- Distributed SDLC/DevOps (e.g. github, pipelines, VS Code, testing frameworks, etc.)
- Platforms (Container Platforms, Cloud Platforms, Document Databases, AWS)
- API Design
Python & AI/ML Libraries:
- Deep hands-on experience in Python for AI/ML development.
- Generative AI Development: Proven experience developing Gen AI or AI/ML solutions, from use case conceptualization to production deployment.
- Infrastructure & DevOps: Strong understanding of cloud environments (AWS preferred), LLM hosting, CI/CD pipelines, Docker, and Kubernetes.
- Agentic AI Concepts: Knowledge of agentic/autonomous systems (e.g., reasoning, planning, tool use).
Minimum Required Education: Bachelor's degree-in Computer Science, Information Technology or other job related degree or 4 years relevant experience or Associates degree + 2 years relevant experience
Minimum Required Work Experience: 6years-of application development, systems testing or other job related experience.
Required Technologies: 3-6 years of hands-on experience in Artificial Intelligence, Machine Learning, or related fields.
Nice to have/Preferred skills:
- Proficiency in Python development and FastAPI/Flask frameworks, along with SQL.
- Familiarity with agentic AI frameworks and concepts such as LangChain, LangGraph, AutoGen, Model Context Protocol (MCP), Chain of Thought prompting, knowledge stores, and embeddings.
- Experience developing autonomous agents using cloud-based AI services.
- Experience with prompt engineering techniques and model fine-tuning.
- Strong understanding of reinforcement learning, planning algorithms, and multi-agent systems.
- Experience working across cloud platforms (AWS, Azure, GCP) and deploying AI solutions at scale.
Job Description
At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
The Boeing Company is currently seeking Software Engineers–Simulationto support ourSimulation Frameworks, Services and Tools deployments team located inBerkeley, Missouri.This position will focus on supporting the Software Fabric / Boeing Emulation, Simulation, Test and Analysis Framework (BESTAF) business organization
This position will be a software development role on the Simulation Frameworks, Services, and Tools (SFST) deployment team that provides simulation software across the Boeing enterprise. The suite of tools support software verification, hardware verification, flight trainers, and warfare scenario simulation. The successful candidate will coordinate with commercial, defense, and other customers for requirements.
The candidate will participate in small developmental teams – and sometimes independently – to implement those requirements. Agile methodologies such as sprint planning, scrums, retrospectives, and demonstrations are expected.
The candidate should enjoy working collaboratively with others, have a commitment to customer satisfaction and process improvement, and be successful working in a multi-program environment. They will support the development of solutions to a wide range of complex problems that require ingenuity and innovation. They should be adaptable to new development environments and eager to work with and learn new technologies.
Our teams are currently hiring for a broad range of experience levels including Experienced and Senior Level Software Engineers.
Position Responsibilities:
Designs, architects, and develops simulation models, simulation visualizations, virtual environments/platforms and frameworks to enhance test performance, safety, and durability of software and hardware systems throughout the entire product lifecycle
Partners with stakeholders to review and identify simulation requirements and dynamics of the systems being simulated
Performs design, modeling, simulation, testing, and analysis to assess and optimize overall system performance and capabilities
Performs data collection and processing for use in simulations
Validates, verifies, and refines simulation software code, models, simulations, test procedures and test environments, executing test procedures and documenting test results and models against real-world data, test data, benchmarks, or other similar models
Documents and maintains technical code, algorithms, specifications and descriptions of simulation models
Partners with cross functional engineering teams to enable integration of simulation software with hardware devices and systems
Implements current and emerging technologies, tools, frameworks, and methods in the software engineering simulation environment
Modernizes, migrates, sustains, and updates simulation software to adapt legacy systems to new operating systems
Performs simulation software project management functions
Basic Qualifications (Required Skills/ Experience):
4+ years of experience in software programming with C, C++, C#, .NET coding, debug, and development
2 + years of experience in software programming with Python
Preferred Qualifications (Desired Skills/Experience):
Bachelor of Science degree from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science.
Level 3: 3 or more years’ related work experience or an equivalent combination of education and experience
Level 4: 5 or more years’ related work experience or an equivalent combination of education and experience
4 or more years' related work experience or an equivalent combination of education and experience (e.g. PhD+4 years' related work experience, Master+7 years' related work experience
2 or more years’ experience in software programming with Rust
Active Security Clearance
Experience with embedded software and hardware interfacing-software
Experience working across software-interface boundaries, including hardware, firmware, and software (Including technical coordination with interfacing teams)
Experience handling multiple projects simultaneously
Decision making abilities to complete efforts with minimal requirements definition
Experience in software development in Visual Studio
Experience with avionics and Ethernet communication protocols
Experience with Agile Methodology
Experience with Git, Continuous Integration, Cloud Computing technologies
Drug Free Workplace:
Boeing is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Travel:
10%
CodeVue Coding Challenge:
To be considered for this position you will be required to complete a technical assessment as part of the selection process. Failure to complete the assessment will remove you from consideration.
Pay & Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range for Associate Level (Level 2): $98,600 - $133,400
Summary pay range for Experienced Level (Level 3): $123,250 - $166,750
Summary pay range for Senior Level (Level 4): $153,000 - $207,000
Applications for this position will be accepted until Mar. 24, 2026
Export Control Requirements:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Export Control Details:
US based job, US Person required
Relocation
This position offers relocation based on candidate eligibility.
Security Clearance
This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim U.S. Secret Clearance Pre-Start and final U.S. Secret Clearance Post-Start is required.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
This position is for 1st shift
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Profitmind is building the intelligence behind how retailers make pricing and merchandising decisions. Today, many of these decisions are still driven by spreadsheets, rigid rules, and manual judgment, even at the largest brands.
Our platform turns complex data such as sales, inventory, and competitive signals into clear, explainable recommendations merchants can trust. Our platform focuses on impact, helping retailers improve margin, inventory health, and decision quality at scale.
Based in Pittsburgh, Profitmind is backed by a recent strategic investment from Accenture, and scaling its agentic AI platform to power decision-making for some of the world’s largest retailers.
About the role:
We’re looking for a multi-disciplinary AI Engineer to design, implement, and deploy LLM-driven agents with strong backend and front-end integration. You’ll be leading efforts across LLM agent design, prompting, fine-tuning, and MLOps, while building real-world, production-grade applications with modern web technologies.
The ideal candidate combines a strong foundation in Python and AI with practical experience in agent frameworks like LangGraph, PydanticAI, and Google ADK, as well as FastAPI and front-end development.
What you’ll do:
LLM Agents & Prompt Engineering
- Architect and implement LLM agents using frameworks like LangGraph, PydanticAI, and Google ADK.
- Build composable, tool-augmented reasoning chains (e.g., RAG, CoT, ReAct, planner-executor).
- Integrate vector databases (e.g., FAISS, Pinecone, pgvector) and knowledge graphs (Neo4j) to support retrieval-augmented generation (RAG) and long-term chatbot memory.
- Design and maintain high-quality prompt strategies for robustness and reliability.
FastAPI, Model Context Protocol (MCP) & Backend
- Develop and maintain scalable APIs using FastAPI, supporting synchronous and asynchronous agent execution.
- Integrate Model Context Protocol (MCP) to enable secure and structured access to external data and tools within agent workflows.
- Implement state tracking, context-aware input dispatch, and modular plugin integration within the control plane.
Evaluation, Testing & Observability
- Build unit and behavioral tests for agents, tools, and workflows.
- Develop tooling for trace analysis, agent state debugging, and hallucination tracking.
- Compare and benchmark agent orchestration frameworks for trade-offs in speed, reliability, and usability.
Model Fine-Tuning & MLOps
- Fine-tune models using LoRA, QLoRA, or full fine-tuning pipelines.
- Integrate, deploy, and monitor models in production using cloud providers.
- Set up agent logging, observability dashboards, and recovery workflows.
Front-End & UX
- Familiar with React, TypeScript, Next.js, or similar frameworks
- Understanding of front-end and back-end integration for AI tools
- Ability to build basic dashboards or agent interfaces
- Integrate agents into interfaces
- Speak the language of UI
What we’re looking for:
- 3+ years experience with Python in ML/AI systems and PyTorch or Tensorflow
- 1+ years experience with LLM agent development, prompt engineering, and frameworks like
- LangGraph, PydanticAI, and Google ADK.
- Experience with fine-tuning LLMs.
- Familiarity using vector stores like ChromaDB, Weaviate, or pgvector.
- Production experience with FastAPI, Docker, and MLOps
- Expert in Agentic Coding IDEs (Windsurf, Cursor or Claude Code)
- Bachelor’s or Master's degree in computer science
Nice to have:
- Open-source contributions to LLM/agent tooling
- Knowledge of async programming, websockets, and streaming APIs
What we offer:
- Competitive compensation and equity
- Comprehensive benefits including medical, dental, vision, etc.
- Unlimited and flexible PTO
- Counterparty Risk.
In this role, theVP
- Counterparty Risk will be responsible forleading counterparty credit risk analytics with core focus on understanding PFE modeling and analyzing various modeling approaches.
Responsibilities: The VP
- Counterparty Risk will: Lead with risk modelling team to define or enhance PFE methodology for existing or new products Lead efforts to establish back testing framework and analysis of the results for any remediation actions Monitor CCR analytics for large DoD and MoM moves in PFE Analyze/validate exposures (PFE) for any limit triggers and credit limit breaches Perform credit limit sizing and define maximum tenor limits Monitor and review CVA limit framework Provide month-end commentary for large exposure moves in top 20 exposures, for industry/country exposures, for product exposure analysis across IR, FX and non-derivative transactions Provide CCR slides for senior management discussion and committees (GRMC, RMC etc.) Perform Wrong Way Risk analysis for counterparties and enhance existing WWR framework Oversees production of daily counterparty credit exposure reports for accuracy and comprehensiveness.
Liaise with various groups within Capital Markets for the quick resolution of credit exposure-related issues Perform other duties, as needed Qualifications: 7+ years of experience in Counterparty Credit Risk, Market Risk, Front Office Modeling, or Valuation-related discipline PhD or Masters Degree in Quantitative field (Finance, Mathematics, Engineering, Physics, Computer Science, or Statistics) Strong knowledge and understanding of Capital Markets, derivatives products, and derivatives valuation/PFE calculation Understanding of xVA calculations such as CVA, DVA, FVA, KVA, MVA, etc.
Experience in working with internal developers, data sourcing teams and external vendors to drive development of CCR analytics, system infrastructure and overall CCR framework Good working experience in analyzing stress testing results and enhancing stress testing framework Strong technical skills, specifically Excel/VBA, python, data visualization tools (e.g.
Power BI) etc.
Great interpersonal skills Excellent communication skills (written and verbal) Strong attention to detail Highly organized Desired Skills: CFA and/or FRM certification
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
At Takeda, we are a forward-looking, world-class R&D organization that unlocks innovation and delivers transformative therapies to patients. By focusing R&D efforts on three therapeutic areas and other targeted investments, we push the boundaries of what is possible to bring life-changing therapies to patients worldwide.
The AI/ML organization at Takeda is building a team to transform how medicines are discovered. Our goal is to apply AI and machine learning across the entire drug discovery process, not just isolated steps, but as an integrated approach from target identification through development. This requires discernment: knowing which models and methods fit each problem, and the creativity to adapt when they don't. We work with foundational models, generative approaches, and autonomous systems, but the tools only matter when paired with people who understand the science deeply enough to use them well. Our team brings together computational scientists, biologists, engineers, and drug hunters. If you want to contribute your expertise to hard problems alongside colleagues with different perspectives, and help shape how AI delivers real impact in drug discovery, we'd like to hear from you
We are seeking a Senior Scientist to lead the design and implementation of AI orchestration systems within the AI/ML Foundation team. This role combines expertise in agentic AI systems, data engineering, and software architecture to build the infrastructure that enables seamless coordination of AI capabilities across Computational Sciences and Global Research. You will be responsible for creating intelligent orchestration layers that connect diverse AI models, data pipelines, and computational resources to accelerate drug discovery across all therapeutic modalities. The ideal candidate brings strong engineering fundamentals with experience in distributed systems and a passion for building scalable AI platforms.
Accountabilities:
- Design and implement AI orchestration frameworks that integrate agentic systems, data pipelines, and model serving infrastructure to enable coordinated multi-model workflows.
- Build scalable orchestration layers connecting predictive models, generative models, and foundation models with experimental data sources for end-to-end workflow automation.
- Develop data engineering solutions including data ingestion pipelines, transformation workflows, feature stores, and model serving infrastructure supporting discovery across modalities.
- Create intelligent orchestration systems that coordinate agentic AI components for autonomous task decomposition, tool selection, and execution across scientific domains.
- Establish monitoring, observability, and governance frameworks ensuring reliability, reproducibility, and transparent decision-making across AI systems.
- Partner with computational scientists, data engineers, and research teams to ensure orchestration infrastructure meets the needs of diverse discovery workflows.
- Stay current with advances in agentic AI, workflow orchestration, and distributed systems; evaluate and integrate emerging technologies.
Education & Requirements:
- PhD in Computer Science, Data Engineering, Computational Science, or related field with 2+ years relevant experience, OR MS with 6+ years relevant experience.
- Strong software engineering skills with proficiency in Python and experience with distributed systems and cloud infrastructure (AWS, GCP).
- Experience with workflow orchestration frameworks (Airflow, Prefect, Dagster, or similar) and data pipeline development.
- Familiarity with agentic AI frameworks (LangChain, AutoGen, or similar) and LLM integration patterns.
- Experience with containerization (Docker, Kubernetes) and microservices architecture.
- Strong problem-solving skills and ability to work across teams in a fast-paced R&D environment.
Preferred:
- Experience building AI/ML platforms or infrastructure in pharmaceutical or life sciences settings.
- Familiarity with scientific computing workflows and computational chemistry/biology tools.
- Experience with model serving frameworks (TorchServe, Triton, BentoML) and feature stores.
- Knowledge of monitoring and observability tools (Prometheus, Grafana, MLflow).
- Experience with event-driven architectures
Additional Competencies Common in Strong Candidates
- Ability to lead cross-functional initiatives and mentor junior scientists.
- Experience in translating computational insights into experimental strategies.
- Strong publication record or demonstrated thought leadership in AI for biology and molecular design.
- Comfort working in fast-paced, innovation-driven environments with evolving priorities.
ADDITIONAL INFORMATION
- The position will be based in Cambridge, MA
Takeda Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
Boston, MAU.S. Base Salary Range:
$137,000.00 - $215,270.00The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term and/ or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Locations
Boston, MAWorker Type
EmployeeWorker Sub-Type
RegularTime Type
Full timeJob Exempt
Yes It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Job Description
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
The Boeing Company is currently seeking Software Engineers–Simulationto support ourSimulation Frameworks, Services and Tools deployments team located inBerkeley, Missouri.This position will focus on supporting the Software Fabric / Boeing Emulation, Simulation, Test and Analysis Framework (BESTAF) business organization
This position will be a software development role on the Simulation Frameworks, Services, and Tools (SFST) deployment team that provides simulation software across the Boeing enterprise. The suite of tools support software verification, hardware verification, flight trainers, and warfare scenario simulation. The successful candidate will coordinate with commercial, defense, and other customers for requirements.
The candidate will participate in small developmental teams – and sometimes independently – to implement those requirements. Agile methodologies such as sprint planning, scrums, retrospectives, and demonstrations are expected.
The candidate should enjoy working collaboratively with others, have a commitment to customer satisfaction and process improvement, and be successful working in a multi-program environment. They will support the development of solutions to a wide range of complex problems that require ingenuity and innovation. They should be adaptable to new development environments and eager to work with and learn new technologies.
Our teams are currently hiring for a broad range of experience levels including Experienced and Senior Level Software Engineers.
Position Responsibilities:
- Designs, architects, and develops simulation models, simulation visualizations, virtual environments/platforms and frameworks to enhance test performance, safety, and durability of software and hardware systems throughout the entire product lifecycle
- Partners with stakeholders to review and identify simulation requirements and dynamics of the systems being simulated
- Performs design, modeling, simulation, testing, and analysis to assess and optimize overall system performance and capabilities
- Performs data collection and processing for use in simulations
- Validates, verifies, and refines simulation software code, models, simulations, test procedures and test environments, executing test procedures and documenting test results and models against real-world data, test data, benchmarks, or other similar models
- Documents and maintains technical code, algorithms, specifications and descriptions of simulation models
- Partners with cross functional engineering teams to enable integration of simulation software with hardware devices and systems
- Implements current and emerging technologies, tools, frameworks, and methods in the software engineering simulation environment
- Modernizes, migrates, sustains, and updates simulation software to adapt legacy systems to new operating systems
- Performs simulation software project management functions
Basic Qualifications (Required Skills/ Experience):
- 4+ years of experience in software programming with C, C++, C#, .NET coding, debug, and development
- 2 + years of experience in software programming with Python
Preferred Qualifications (Desired Skills/Experience):
- Bachelor of Science degree from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science.
- Level 3: 3 or more years' related work experience or an equivalent combination of education and experience
- Level 4: 5 or more years' related work experience or an equivalent combination of education and experience
- 4 or more years' related work experience or an equivalent combination of education and experience (e.g. PhD+4 years' related work experience, Master+7 years' related work experience
- 2 or more years' experience in software programming with Rust
- Active Security Clearance
- Experience with embedded software and hardware interfacing-software
- Experience working across software-interface boundaries, including hardware, firmware, and software (Including technical coordination with interfacing teams)
- Experience handling multiple projects simultaneously
- Decision making abilities to complete efforts with minimal requirements definition
- Experience in software development in Visual Studio
- Experience with avionics and Ethernet communication protocols
- Experience with Agile Methodology
- Experience with Git, Continuous Integration, Cloud Computing technologies
Drug Free Workplace:
Boeing is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Travel:
10%
CodeVue Coding Challenge:
To be considered for this position you will be required to complete a technical assessment as part of the selection process. Failure to complete the assessment will remove you from consideration.
Pay & Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range for Associate Level (Level 2): $98,600 - $133,400
Summary pay range for Experienced Level (Level 3): $123,250 - $166,750
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
The Desktop Support Analyst provides advanced technical support to end users across the organization, ensuring reliable operation of desktop systems, laptops, mobile devices, virtual desktops, and enterprise applications.
This role serves as the escalation point for Level 1 support and is responsible for resolving complex technical issues in both physical desktop and Virtual Desktop Infrastructure (VDI) environments.
The technician works closely with infrastructure, security, networking, and application teams to diagnose and resolve incidents while delivering excellent customer service to business users within a regulated financial services environment.
End User Support
- Provide Level 2 technical support for desktops, laptops, mobile devices, and peripherals.
- Support users accessing Virtual Desktop Infrastructure (VDI) environments including troubleshooting login issues, session performance problems, profile issues, and application access.
- Troubleshoot and resolve hardware, operating system, application, and connectivity issues escalated from Level 1 support.
- Support Microsoft Windows environments across both physical endpoints and virtual desktops.
- Assist users with enterprise productivity applications and internal business systems.
- Provide support for conference room technology, printers, and collaboration platforms.
VDI & Remote Workspace Support
- Provide technical support for VDI platforms such as Citrix, VMware Horizon, or Azure Virtual Desktop.
- Troubleshoot issues related to:
- VDI session connectivity
- Authentication and access issues
- Profile loading or roaming profile errors
- Performance and latency problems
- Application delivery within virtual environments
- Assist with testing and validating VDI updates, patches, and environment changes.
- Work with infrastructure and virtualization teams to escalate and resolve backend VDI platform issues.
Device & Endpoint Management
- Configure, deploy, and maintain corporate workstations, laptops, and mobile devices.
- Manage devices using enterprise endpoint management tools (e.g., Intune, SCCM, Jamf, or similar).
- Perform software installations, upgrades, and patching in accordance with IT standards.
- Maintain hardware inventory and asset records and ensure compliance with asset management policies.
- Support endpoint connectivity to VDI platforms and remote access solutions.
Incident & Service Request Management
- Investigate and resolve complex incidents related to desktop systems, VDI sessions, applications, and connectivity.
- Document troubleshooting steps and resolutions within the ServiceNow.
- Meet defined service level agreements (SLAs) and service quality targets.
- Escalate issues to infrastructure, virtualization, or engineering teams when necessary.
Security & Compliance
- Ensure endpoints and virtual desktop sessions comply with corporate security policies and regulatory requirements.
- Support multi-factor authentication, endpoint protection, encryption, and access controls.
- Assist with remediation of endpoint or VDI-related security incidents.
- Maintain awareness of security and compliance standards common in financial services environments.
Collaboration & Continuous Improvement
- Collaborate with network, infrastructure, virtualization, cybersecurity, and application teams to resolve issues.
- Create and maintain technical documentation and knowledge base articles.
- Participate in technology rollouts, system upgrades, and office moves.
- Identify recurring issues and recommend process improvements or automation opportunities
**This role is 100% onsite in Colorado Springs, CO
**This role may require some physical activity, including installing or moving equipment.
