Fortune Jobs in Usa

Business Overview

KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients. We turn 'action' into 'outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI, and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, P3, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning across performance marketing and data and technology. Fueled by a deep understanding of consumer behavior, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at Summary

KINESSOis seeking an energetic,proactive,andanalytically mindedperson to join our search engine optimization (SEO) team. The SEO manager is responsible for helpingKINESSOclients improve organic visibility wherever search results are presented (e.g., Google, Bing, YouTube, App Store). This role develops, implements, and manages SEO campaigns for our Fortune 1000 client roster. The job includes a great deal of client contact and cross-team collaboration between teams such as marketing, web development, web design, content production, mobile, social media, and public relations.

• 
  
• Manage senior analysts and help analysts grow into the next level of their career.
  

• 
  
• Translate clients' business goals and marketingobjectivesinto successful search engine optimization strategies.
  

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• Plan site structure and website content strategy
  

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• Develop ongoing client dashboards and reports that yield qualitative and quantitative trends.
  

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• Collaborate with paid search to feed SEO findings into broader online and offline media strategy.
  

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• Ability to be the main point of content for your brandsin regard toSEO strategy.
  

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• Develop POVs on the various SEO/Search tools, news, and trends relevant to the client portfolio and share these within the largerKINESSOSEO team.
  

• 
  
• Work with creative and development teams to ensure proper implementation of SEO recommendations.
  

• 
  
• Substantial experience in SEO or digital marketing
  

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• Understanding ofthe strengths of SEO platforms (e.g.BrightEdge, Conductor,Searchmetrics, Moz, Screaming Frog) and when to consult web analytics tools (e.g.Google Analytics, Adobe Analytics,Webtrends) instead.
  

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• Ability to effectively communicate with clients, particularlyin the area ofexplaining technical concepts to those in non-technical roles.
  

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• Solid grasp of how search engines work as well as core SEO and SEM tenets.
  

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• Strong grasp of Microsoft Outlook, Excel, PowerPoint, and Word.
  

• 
  
• KINESSOdoes not require candidates to have a college degree
  

• 
  
• Specific technical web experience, suchasexpertisein HTML, JavaScript, and CSS, is preferred.
  

• 
  
• Basic knowledge of website design and development.
  

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• Ability to manage and prioritize multiple projects and tasks simultaneously.
  

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• Experience training/managing teammembera plus.
  

• 
  
• Ability to manage projects independently.
  

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee's/applicant's skill set, level of experience, and qualifications.

It is the policy of our company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position, please .

Business Overview

If you are looking for a people-first organization that can offer you the career you crave, UM is your home. We are the destination of choice for the world's best talent, where every individual is empowered to unleash their limitless potential and do the best work of their careers.

We are always searching for passionate team members who love media and live and breathe our core values ofCuriosity,Courage, and Community. We seek out those who aren't afraid to ask the tough questions, are excited to explore the nuances, and are hungry for personal growth and continuous learning. People who thrive at UM are collaborators by nature who pursue diverse perspectives because they understand that true innovation is driven by inclusivity. As a people-first agency, we provide the information, tools and technology, career development, and empowerment our people need to realize their potential and achieve their career ambitions.

A global media network within the Omnicom family, UM operates in over 100 countries, with 3,000+ people innovating on a roster of powerful brands and our client campaigns have been recognized by the industry's most competitive global showcases like Cannes Lions, Festival of Media Global, and WARC.

As a result of our people-first commitment, UM has been celebrated as a FORTUNE Best Workplace in Advertising & Marketing in the US, aCampaign Best Place to Workin EMEA, a Campaign Asia Diverse & Inclusive Workplace in APAC, a top 3 agency in LATAM by The Effies, and ranked the number one agency in both Canada and MENAT by RECMA.

As Manager, Planning, you'll support the vision and strategic plan for the account, ensuring success across Work Quality, Client Relationships, Financials, and Team Health. You'll play a key role in planning and

executing media strategies integral to their business success and launch industry-leading work that propels the business forward.

* Develop and execute strategic cross-channel communications plans for client assignments in conjunction with internal agency specialty teams

* Supervise development and implementation of targeted, innovative media solutions consistent with media strategies

* Leverage performance and measurement insights to inform plan recommendations and optimizations

* Create external briefing documents aligned with plan parameters, objectives and strategies

* Using syndicated research, pull and compile category trends, audience consumption, partner data and competitive activity, to derive strategic trends and insights to inform partner consideration set and channel mix

* Develop relationships and meet with media partners to share client objectives and priorities and stay up to date on latest offerings

* Keep on top of everchanging media landscape to identify relevant opportunities/solutions and develop POVs

* Leverage planning best practices, media acumen, and understanding of client business to steward planning recommendations and conversations

* Prepare and deliver dynamic presentations to showcase how recommendation meets client brief, objectives, and measurement expectations

* Confident presentation skills in internal and client meetings

* Mastery of syndicated research sources, planning tools, and media math

* Solutions driven with strong trouble shooting skills

* Excellent written and verbal skills

* Well organized and manages timelines with others

* Strong knowledge of industry trends and planning/measurement models

* Understanding of marketing and communications process

* Ability to work autonomously and in a group

Desired Skills & Experience

* 3-5 years of experience in media planning with knowledge of across various channels, national/local scope (to be customized by hiring team)

* Skilled knowledge of Microsoft Office (MS Word, Excel, PowerPoint, etc.)

* Mastery of campaign management, ad serving technology, third-party market research, and cloud-based collaboration tools such as MediaTools, Prisma/MBOX, DCM, Nielsen Ad Intel, Pathmatics, eTelmar, MRI Simmons, comScore, eMarketer, SharePoint, etc.

* Success in managing junior staff and ability to manage up to leadership

Wage and Benefits

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family.

The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee's/applicant's skill set, level of experience, and qualifications.

It is our policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position, please .

About Reputation

Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere, effectively functioning as a business's eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta. Recognized recently as America's Greatest Midsized Workplaces by Newsweek which rewards excellence and career development, and attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle.

Your Role at Reputation:

The Implementation Manager is responsible for leading customers through successful onboarding and deployment of our SaaS platform. This role owns the post-sale implementation experience, ensuring projects are delivered on time, within scope, and aligned to customer outcomes while partnering closely with Sales, Solution Architecture, and Customer Success.

This role is ideal for someone who is execution-focused, customer-centric, and developing strong project ownership and delivery discipline.

How You'll Shape the Experience:

• Own end-to-end delivery of customer implementations from kickoff through go-live

• Manage project plans, timelines, risks, and dependencies

• Serve as the primary point of contact for customers during implementation

• Facilitate customer kickoff meetings, status updates, and milestone reviews

• Identify risks early and escalate appropriately with mitigation plans

• Ensure implementations follow defined delivery standards and best practices

• Partner with internal teams to coordinate resources and dependencies

• Support scope management and change control when required

• Contribute to delivery documentation, templates, and playbooks

The Skills That Set You Apart:

• 3-5 years of SaaS implementation, professional services, or project management experience

• Experience managing multiple concurrent customer projects

• Strong customer communication and facilitation skills

• Familiarity with SaaS delivery methodologies

• Experience using PSA, project management, or CRM tools (e.g., Salesforce, Jira, Asana)

• Bachelor's degree or equivalent work experience required

• The successful candidate must have excellent interpersonal skills, be a strong communicator, well organized and analytical with the ability to work well under pressure

• Knowledge of , Microsoft or Google Suite of software, and teleconferencing programs (Zoom, Google Meets, etc.) preferred

Success Measures:

• On Time milestone delivery

• Time to Deploy (TTD)

• Customer satisfaction (CSAT) during onboarding

• Project Health (RAG status accuracy)

Where You'll Connect & Collaborate:

Your main HQ is our Scottsdale, AZ or Lehi, UT office, but we know great work can happen anywhere. You'll have the flexibility of a hybrid schedule, joining us in person on two days per week (to be determined and subject to change) and working from home the rest of the week.

Our Benefits & Perks

We believe our people deserve to feel supported, valued, and rewarded both in and out of work. That's why we offer a generous and thoughtfully designed benefits package, including:

Paid Time Off:

• Flexible PTO for salary paid employees

• Hourly employees accrue PTO based on tenure & receive 5 sick days annually. Sick days are available day 1. PTO accrues on a per paycheck basis.

• 10 company paid holidays plus 4 "Extended Company Holidays," which are additional paid days off for the company.

Health and Welfare Benefits

• Multiple medical and dental plan options, plus 100% company paid vision coverage

• 401k available through Fidelity

• Paid Parental Leave for all eligible employees as of day 1 of employment

• Employer paid short and long term disability and life insurance

• Critical Illness, Accident & Hospital Indemnity insurance

• Employee Assistance Program (EAP)

• Access to a wide variety of perks and wellbeing apps:

- PerkSpot: Employee discount program

- Wellhub (Gym Pass): Access to virtual wellbeing apps, coaching, and gym memberships

- Carrot Fertility: Support for fertility, family planning, maternity, parenting, and hormonal health

- Omada: Virtual prevention and physical therapy program

- Ladder: Supplemental life insurance

- SoFi: Financial wellbeing platform with 1:1 advice

- Fetch: Pet insurance discount program

- Spring Health for Guardian: Virtual mental health support

- XP Health for Guardian: Virtual eyewear platform

- : Mortgage services discount program

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit ourCandidate Privacy Notice.

Applicants only - No 3rd party agency candidates.

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

Summary of Position:

A Small Business Representative provides customers with fast and reliable service and support to fit their business needs

Duties and Responsibilities:

• 
  
• Answer inbound phone calls and resolve customer inquiries in a timely and efficient manner
  
• Troubleshoot customer issues by coordinating with internal departments and vendors
  
• Document accurate and detailed information in Granite's customer accounts database
  
• Manage occasional short-term projects
  
• Will be required to complete the government clearance process once hired as a full- time/permanent Granite employee
  

Required Qualifications:

• 
  
• Excellent professional communication skills
  
  • 
    
  • Verbal
    
  • Written
    
  • Interpersonal
    
  
  
  
• Comfortable in a fast-paced work environment
  
• Basic computer skills (Microsoft Office)
  
• Strong multitasking and time management skills
  
• Attention to detail
  
• Problem-solving/critical thinking skills
  
• Capability to make judgement calls under pressure to resolve customer issues
  
• Ability to work well independently, as well as within a team
  
• Will be required to complete the P2 government clearance process once hired as a full- time/permanent Granite employee
  

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

Business Development Sales Associate:

As a Business Development Sales Associate, you will play a pivotal role in driving our business expansion through prospecting, cold calling, establishing new relationships, and closing deals that align with our solutions.

Job Responsibilities:

1. 
   
2. Prospecting and Lead Generation:
   

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• Conduct thorough market research to identify potential clients and verticals that can benefit from our telecommunications technology solutions.
  
• Utilize various channels, including social media, industry events, and networking, to identify and generate new leads.
  
• Collaborate with the marketing team to leverage inbound leads and nurture them through the sales funnel.
  

1. 
   
2. Cold Calling and Outreach:
   

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• Initiate outbound calls and emails to key decision-makers in target organizations.
  
• Craft compelling and tailored value propositions to pique interest and engage prospects in meaningful conversations.
  
• Effectively communicate the benefits and unique selling points of our telecommunications technology solutions.
  

1. 
   
2. Establishing New Business Relationships:
   

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• Build and maintain strong, long-lasting relationships with potential clients.
  
• Understand clients' pain points, challenges, and goals, and position our solutions as the ideal answer to their needs.
  
• Develop a deep understanding of the telecommunications technology landscape and the competitive advantages we offer.
  

1. 
   
2. Closing Deals:
   

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• Lead negotiations and presentations with prospective clients, addressing objections and concerns.
  
• Develop and present customized proposals and solutions that align with the client's specific requirements.
  
• Work collaboratively with internal technical teams to ensure that proposed solutions meet client expectations and technical feasibility.
  

1. 
   
2. Sales Quota Achievement:
   

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• Meet or exceed monthly and quarterly sales quotas to contribute to the overall revenue growth of the company.
  
• Continuously track and report progress against targets, providing regular updates to the sales management team.
  

1. 
   
2. Utilizing Salesforce:
   

• 
  
• Maintain accurate and up-to-date records of all sales activities, interactions, and deals in Salesforce CRM.
  
• Use Salesforce to manage leads, opportunities, and customer information to facilitate efficient communication and collaboration.
  

Qualifications:

• 
  
• Bachelor's degree in Business, Marketing, or a related field (or equivalent work experience).
  
• Proven track record in sales, with a minimum of 1 year of experience in sales.
  
• Strong prospecting, cold calling, and lead generation skills.
  
• Excellent communication and interpersonal skills to build relationships and engage with clients effectively.
  
• Ability to understand complex technology solutions and translate them into business value for clients.
  
• Proficiency in using Salesforce CRM or similar sales management tools.
  
• Results-driven, self-motivated, and capable of working independently or as part of a team.
  
• Strong organizational skills with the ability to manage multiple leads and opportunities simultaneously.
  

Benefits:

• 
  
• Competitive base salary with uncapped commission structure and quarterly bonus.
  
• Comprehensive benefits package, including health, dental, and retirement plans.
  
• Ongoing professional development and training opportunities.
  
• Annual President's Club Trip
  
• Collaborative and innovative work environment.
  
• Opportunity for career advancement within a rapidly growing company.
  

If you're a highly motivated individual who wants to grow your sales career and have uncapped earnings potential with a fast paced and progressive company, Granite has many opportunities for you.

• 
  
• #LI-GC1
  

#LI-GC1

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

As a NOC Technician, you will be responsible for monitoring, troubleshooting, and maintaining our clients' network infrastructure to ensure optimal performance and reliability. Your expertise in SD-WAN networking and firewall management will be essential in proactively identifying and resolving network issues and implementing appropriate solutions. The ability to work independently and effectively manage a ticket queue is crucial to ensure timely response and resolution of network-related incidents. By joining our team you will be given the opportunity to develop your technical knowledge along one of three primary practices: Network Security, Enterprise Networking, or Unified Voice and Application support with our internal subject matter experts.

Duties and Responsibilities:

• 
  
• Remotely troubleshoot managed service-related issues on support calls with Granite customers and/or field technicians
  
• Assist with the implementation and onboarding of innovative security and networking products, including in-house designed hardware solutions
  
• Professionally, accurately, and efficiently handle customer requests including technical and non-technical inquiries to any NOC related services
  
• Work with industry standard partners (Fortinet, Cisco, VMWare, etc.) on the support and implementation of nationwide networks
  
• Study and improve personal technical capabilities in enterprise networking, network security, and unified voice application support to contribute to the company mission at a higher level of expertise
  
• Independently handle a queue of tickets, promptly responding to incidents, requests, and changes while ensuring adherence to service level agreements (SLAs).
  
• Monitor the performance and health of the network infrastructure, including SD-WAN devices, routers, switches, firewalls, and other network components.
  

Required Qualifications:

• 
  
• Bachelor's degree in computer science, information technology, or a related field, or equivalent work experience.
  
• 1-2 years in a technical support related role, or equivalent experience
  
• Understanding of networking standards, OSI model, subnetting and routing protocols
  
• Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex network issues efficiently.
  
• Understanding of agile task management and project operations
  
• Ability to provide a high level of customer support to improve customer experience
  
• Ability to work well independently and in a team environment in a hybrid WFH model
  
• Must have the ability to be cleared for Public Trust P2 clearance
  

Preferred Qualifications:

• 
  
• Strong knowledge of SD-WAN technologies and protocols, such as MPLS, BGP, OSPF, VPN, QoS, and traffic engineering.
  
• Experience managing and troubleshooting firewall solutions, such as Velocloud, Palo Alto, Fortinet, or Juniper.
  
• CCNA, Network+, or equivalent certification or higher
  
• Proficiency with Python, Javascript, or similar coding languages
  
• Telecommunications industry experience
  
• Prior public trust P2 security clearance
  

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

As a NOC Technician, you will be responsible for monitoring, troubleshooting, and maintaining our clients' network infrastructure to ensure optimal performance and reliability. Your expertise in SD-WAN networking and firewall management will be essential in proactively identifying and resolving network issues and implementing appropriate solutions. The ability to work independently and effectively manage a ticket queue is crucial to ensure timely response and resolution of network-related incidents. By joining our team you will be given the opportunity to develop your technical knowledge along one of three primary practices: Network Security, Enterprise Networking, or Unified Voice and Application support with our internal subject matter experts.

Duties and Responsibilities:

• 
  
• Remotely troubleshoot managed service-related issues on support calls with Granite customers and/or field technicians
  
• Assist with the implementation and onboarding of innovative security and networking products, including in-house designed hardware solutions
  
• Professionally, accurately, and efficiently handle customer requests including technical and non-technical inquiries to any NOC related services
  
• Work with industry standard partners (Fortinet, Cisco, VMWare, etc.) on the support and implementation of nationwide networks
  
• Study and improve personal technical capabilities in enterprise networking, network security, and unified voice application support to contribute to the company mission at a higher level of expertise
  
• Independently handle a queue of tickets, promptly responding to incidents, requests, and changes while ensuring adherence to service level agreements (SLAs).
  
• Monitor the performance and health of the network infrastructure, including SD-WAN devices, routers, switches, firewalls, and other network components.
  

Required Qualifications:

• 
  
• Bachelor's degree in computer science, information technology, or a related field, or equivalent work experience.
  
• 1-2 years in a technical support related role, or equivalent experience
  
• Understanding of networking standards, OSI model, subnetting and routing protocols
  
• Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex network issues efficiently.
  
• Understanding of agile task management and project operations
  
• Ability to provide a high level of customer support to improve customer experience
  
• Ability to work well independently and in a team environment in a hybrid WFH model
  
• Must have the ability to be cleared for Public Trust P2 clearance
  

Preferred Qualifications:

• 
  
• Strong knowledge of SD-WAN technologies and protocols, such as MPLS, BGP, OSPF, VPN, QoS, and traffic engineering.
  
• Experience managing and troubleshooting firewall solutions, such as Velocloud, Palo Alto, Fortinet, or Juniper.
  
• CCNA, Network+, or equivalent certification or higher
  
• Proficiency with Python, Javascript, or similar coding languages
  
• Telecommunications industry experience
  
• Prior public trust P2 security clearance
  

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

As a Configuration Technician, this person will be working hands on staging products such as Edgeboot, Cisco, Adtran, Juniper, Cradlepoint, Fortinet, and Meraki. They will need to communicate clearly, both verbally and in writing, to engineering, provisioning, and project management teammates.They will also work in coordination with the warehouse teams picking, packing and shipping equipment out of the Lincoln, RI facility. Accuracy will be vital to the success of this person along with the ability to work on multiple different projects during a shift.

Duties and Responsibilities:

• 
  
• Manage ticket queues
  
• Ensure the timeliness and accuracy of customer orders
  
• Responsible for the successful and safe execution of work instructions to meet the standards set by Granite's Product and Provisioning teams to equipment staging and configuration
  
• Work closely with all internal departments to ensure equipment is correctly configured and shipped to customers
  

Required Qualifications:

• 
  
• Proficient in Microsoft Office Suite
  
• Strong organizational skills
  
• Ability to work independently and make judgement calls to resolve issues
  
• Strong analytical and problem-solving skills
  
• Strong verbal and written communication skills
  
• Ability to multi-task
  
• Ability to work in a warehouse environment
  

Preferred Qualifications:

• 
  
• Experience with staging telecommunications equipment
  
• Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN
  
• Experience with multiple equipment manufacturers (Cisco, Adtran, Fortinet, Meraki, Cradlepoint, and others)
  

#LI-JH1

Description

• 
  Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.
• 
  Demonstrate strong leadership within account teams, guiding internal stakeholders to deliver seamless onboarding experiences.
• 
  Coordinate internally and within clients all tasks and actions to develop a comprehensive onboarding experience
• 
  Initiate and nurture relationships with clients within the first 30 to 45 days of their subscription.
• 
  Lead and manage enterprise-level clients, including Fortune 500 accounts ensuring strategic alignment, smooth onboarding, and measurable adoption of Meltwater's AI-powered solutions.
• 
  Champion innovation and the adoption of emerging technologies across implementation practices
• 
  Establish yourself as a trusted advisor and expert across Meltwater's SaaS AI platforms.
• 
  Leverage AI-driven tools and data insights to enhance onboarding efficiency, optimize workflows, and deliver smarter client solutions.
• 
  Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
• 
  Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
• 
  Develop customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.
• 
  Proactively identify potential risks or blockers in implementations and escalate appropriately to maintain timelines and quality.
• 
  Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
• 
  Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
• 
  Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
• 
  Effectively communicate project status and deliverables with internal and external teams to ensure project success.
• 
  Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.
• 
  Track milestones and document client interactions and insights to enhance overall client experience and relationship management.
• 
  Identify opportunities to streamline and improve internal processes for greater scalability and client satisfaction.

• 
  A Bachelor's degree or higher and a minimum of 3 years of relevant experience in a client-facing role within software support
• 
  A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport.
• 
  Empathy and an innate ability to understand customer needs, fostering rapid relationship development.
• 
  A keen interest in AI technologies and an understanding of how they can enhance client onboarding and operational efficiency.
• 
  Business acumen and a comprehensive understanding of diverse departmental and industry requirements.
• 
  Proven ability to lead cross-functional teams and influence without direct authority
• 
  Strong multitasking capability - comfortable managing several client projects simultaneously in fast-paced environments.
• 
  A customer-centric mindset, recognizing the significance of maintaining robust customer relationships.
• 
  Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management.
• 
  Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.
• 
  A continuous improvement mindset, always seeking ways to enhance team collaboration and implementation effectiveness.
• 
  A deep understanding of and passion for media, news, and current affairs.
• 
  Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.
• 
  Excellent written and verbal communication skills in English. Spanish or another language is a plus.
• 
  The ability to legally work in the country of hire is required for this position.

• 
  Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance.
• 
  Excellent medical, dental, and vision options
• 
  401(k) matching, life insurance, commuter benefits, and parental leave plans
• 
  Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• 
  Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

• 
  Hourly Salary $35 an hour USD + discretionary 5% annual bonus subject to the terms of the applicable bonus plan. Earnings are dependent on individual sales performance.

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

The Manager of Information Security leads Granite's enterprise security program, ensuring the protection of corporate systems, applications, cloud platforms, and data across the entire business. This role drives the strategy, implementation, and continuous improvement of security policies, controls, and processes while enabling secure operations across IT, Engineering, Operations, Legal, and customerfacing teams. It oversees vulnerability management, cloud security (GCP and AWS), identity and access management, application security, incident response, and thirdparty risk, ensuring security is embedded into technology decisions and business initiatives. The position also maintains focused support for governmentrelated compliance activities, such as NISTbased requirements and limited ATO documentation, representing a smaller but important portion of the role. Overall, the Senior Manager provides crossfunctional leadership to strengthen Granite's security posture, reduce risk, and support the organization's operational and strategic goals

Duties and Responsibilities:

• 
  
• Oversee and manage Granite's enterprise wide Information Security Program, ensuring
  protection of corporate systems, data, applications, cloud environments, and business
  operations across all departments (IT, Engineering, Legal, Ops, Customer facing
  teams).
  
• Lead the development, implementation, and continuous improvement of corporate
  security policies, standards, procedures, and supporting governance documents.
  
• Direct vulnerability management activities across infrastructure, cloud, and
  applications; coordinate remediation with engineering, DevOps, and operations teams;
  validate fixes through scanning and ongoing monitoring.
  
• Oversee cloud security for GCP and AWS, ensuring secure configuration, access
  control, and alignment with best practices.
  
• Drive secure architecture reviews, application security requirements, and SDLC
  security integration for internal products.
  
• Partner with Engineering, Infrastructure, DevOps, and Network teams to evaluate
  system changes, cloud migrations, firewall updates, and new deployments to ensure
  security requirements and risk mitigations are properly addressed.
  
• Lead incident response activities-coordinate triage, communicate with stakeholders,
  review root causes, and ensure corrective actions and preventative measures are
  implemented.
  
• Manage enterprise identity and secrets programs, including MFA requirements, SSO
  implementation, service account lifecycle, least privilege enforcement, and secure
  credential rotation.
  
• Guide third party risk management, review vendor documentation, determine required
  evidence levels, and assess security impact of new or ongoing vendors.
  
• Provide security guidance and support for business processes, system enhancements,
  corporate initiatives, new integrations, and technology transformations across the
  organization.
  
• Lead recurring enterprise security meetings to align IT, Engineering, Legal, Audit, and
  business leaders on priorities, risks, and remediation activities.
  
• Ensure proper data handling practices across the business, including the identification
  and removal of sensitive or regulated data from email, local drives, Teams, and other
  systems.
  
• Support corporate continuity and resilience activities, including business impact
  analysis, response planning, and readiness validation.
  
• * Provide accurate, timely responses to security questionnaires, proposals, and customer
  inquiries across business units; contribute security content for RFPs, audits, and partner
  assessments.
  
• Maintain compliance for federal BSS/GBSS systems under NIST SP 800 53 / 800 171
  and GSA requirements; update SSPs; and support ATO assessments as needed.
  
• Provide federal agencies (e.g., GSA, DARPA) with required security documentation,
  system diagrams, and responses when requested.
  
• Perform other duties as required
  
• Obtain/retain a government security clearance as may be required to perform the duties
  of the position
  

Required Qualifications:

• 
  
• Bachelor's degree in Computer Science, Information Systems, Information Assurance,
  or equivalent experience.
  
• Eligibility to obtain and maintain Public Trust (Tier 2) or other federal security
  clearances.
  
• Handson experience implementing NIST SP 80053, NIST SP 800171, SOC 2, PCIDSS, RMF, and FISMA Moderate controls in enterprise environments.
  
• Demonstrated experience with SSP writing, ATO packages, security assessments, and
  continuous monitoring activities.
  
• Experience with cloud security in Google Cloud Platform (GCP) and Amazon Web
  Services (AWS). Familiarity with application security best practices (OWASP, SDLC integration,
  
• SAST/DAST scanning workflows).
  
• Ability to interpret and communicate security requirements to engineering, legal, and
  operations teams.
  
• Experience supporting vendor risk reviews, questionnaire responses, and assessment of
  thirdparty security materials.
  
• Experience with security controls in a converged infrastructure/virtual machine
  environment
  
• Experience developing information system security plans, policies, and procedures for
  Local Area Network (LAN) information systems and wide area network (WAN)
  information systems
  
• Strong crossteam leadership, communication, and documentation skills.