Formlabs Resin Printer Resolution Jobs in Usa

Are you passionate about technology and enjoy using it to support high-stakes litigation? Do you thrive on troubleshooting, managing trial presentation tools, and ensuring attorneys have the technology they need to succeed in the courtroom? Join a law firm celebrated for its victories against some of the largest corporations in the world—led by a Managing Partner whose story is even the subject of an upcoming movie.

As our Tech Support & Trial Technology Specialist, you will play a key role in supporting the technology that powers our legal team. You’ll ensure courtroom and office technology runs smoothly, assist attorneys and staff with technical needs, and help optimize tools and processes that support litigation. Your work will help maintain efficiency, reduce disruptions, and ensure our team is fully equipped for successful case preparation and trial.

Founded in Los Angeles, California in 1985, Wisner Baum has built a distinguished reputation for pioneering legal breakthroughs, holding major corporations accountable, influencing public policy, and raising awareness on critical safety issues. With over $4 billion in verdicts and settlements, our extensive trial experience spans a broad range of practice areas, making us leaders in the field.

Outcomes You’ll Achieve

• Provide reliable day-to-day technical support to attorneys and staff, resolving hardware, software, and network issues quickly to minimize downtime and maintain productivity.
• Ensure seamless technology setup and support for trials, hearings, depositions, and presentations, including courtroom AV equipment, presentation software, and remote conferencing tools.
• Maintain and troubleshoot workstations, laptops, mobile devices, printers, and other office technology to ensure consistent performance across the organization.
• Support trial teams by preparing, testing, and managing trial technology such as presentation systems, exhibit displays, video playback, and document presentation tools.
• Monitor and maintain system functionality, escalating issues when necessary and coordinating with IT vendors or internal teams to ensure timely resolution.
• Document support requests, solutions, and procedures to improve response times and maintain an organized support process.
• Assist with technology training and guidance for attorneys and staff to ensure effective use of software, trial presentation tools, and office technology.
• Help maintain a secure technology environment by following cybersecurity best practices, protecting sensitive information, and adhering to firm policies.

What You Bring to the Table

• Education and Experience: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent hands-on technical support experience.
• Technical Support Experience: Experience providing help desk or desktop support in a professional environment, preferably in a legal or litigation setting.
• Trial Technology Support: Familiarity with trial presentation software (such as TrialDirector, OnCue, Trial Pad or similar tools), courtroom AV systems, and legal technology workflows.
• Technical Skills: Strong troubleshooting skills with Windows and Mac systems, Microsoft 365, networking basics, printers, conferencing tools, and audiovisual equipment.
• Problem Solving: Ability to diagnose and resolve technical issues quickly under time-sensitive situations, including during active trials or presentations.
• Communication: Strong interpersonal and communication skills with the ability to assist attorneys and staff in a clear, professional manner.
• Organization and Adaptability: Ability to manage multiple support requests, prioritize urgent issues, and adapt in fast-paced legal and trial environments.

What’s Its In For You

• Great Company Culture. We pride ourselves on our exceptional culture where your growth is not just encouraged, but actively invested in. We know that when our team members thrive, our firm thrives, and allows us to have a positive impact on our world.
• Making an Impact. We know that each and every team member plays a pivotal role in our mission. We recognize that investing in and empowering our team members leads to employees who are genuinely passionate about their work, which in turn maximizes their impact.
• Focused on your Growth. Our coaching, continuous feedback, and personalized development plans are designed to empower each team member to reach their full potential.
• Rest and Relaxation. We are committed to the well-being of our employees, and we understand the importance of a healthy work-life balance. To support this, we offer generous paid holidays, sick leave, and Flexible Time Off, so that our team members may step away from work when needed.
• Health Benefits. Our employees' physical and mental well-being is of utmost importance to us. That's why we offer comprehensive benefits that include medical, dental, and vision coverage, ensuring that you have access to quality healthcare. Additionally, we provide a 401(k) plan to help you secure your financial future.

The Fabrication Craftsman plays a vital role in building the themed, architectural, and structural elements that define Nassal’s world-class fabrication projects.

This position encompasses multiple trades—Bodywork, Sculpting, Mold-Making, Casting, Carpentry, Metal Fabrication, and Painting—allowing skilled craftsmen and creative fabricators to work across disciplines while developing their craft within one of the industry’s most collaborative and innovative environments.

As part of the PCL Family of Companies, Nassal combines artistry, engineering, and construction excellence to deliver extraordinary experiences. Fabrication Craftsmen contribute to this mission through precision, safety, creativity, and teamwork. programs.

Overall Key Responsibilities:

• Follow all safety regulations, PPE requirements, and shop procedures.

• Read and interpret blueprints, shop drawings, and technical specifications.

• Fabricate and finish components using fiberglass (FRP), resin, foam, and composite

materials.

• Perform specialized tasks across multiple disciplines:

o Bodywork: Sanding, shaping, prepping, and finishing surfaces for paint or coatings.

o Sculpt/Mold/Cast: Sculpting foam or clay, fabricating molds, and casting fiberglass and

composite materials.

• Use hand tools, power tools, and fabrication machinery safely and effectively.

• Collaborate with leads and foremen to meet production schedules and quality standards.

• Inspect and verify workmanship meets project and QA/QC requirements.

• Maintain a clean, organized, and safe work area.

• Train, mentor, or guide junior team members depending on experience level.

• Support continuous improvement initiatives to enhance shop efficiency and craftsmanship.

• Perform additional duties as assigned.

Depending on your level of experience, responsibilities may include:

Apprentice (Entry-Level)

• Learns foundational fabrication skills across multiple trades.

• Assists with prep work, material handling, and general production support.

• Demonstrates initiative, reliability, and safety awareness.

Journeyman (Intermediate)

• Works independently in one or more fabrication disciplines.

• Reads and follows detailed shop drawings and layouts.

• Contributes to achieving production goals while maintaining quality.

Craftsman (Advanced)

• Demonstrates mastery across multiple trades or specialization in one discipline.

• Trains and mentors apprentices and supports shop coordination.

• Produces complex components with high precision and finish quality.

Lead (Leadership)

• Oversees shop teams and daily workflows.

• Ensures quality control, safety, and adherence to project timelines.

• Collaborates with foremen, engineers, and project managers to align deliverables.

COMPETENCIES:

• Communication: Clear verbal and written communication; strong reporting and listening skills.
• Adaptability: Adjusts to changes in assignments, tools, and project priorities.
• Job Knowledge: Possesses deep technical expertise in fabrication; stays current with evolving materials, processes, and standards.
• Managing Conflict: Handles disputes constructively; promotes open communication and resolution-oriented dialogue.
• Problem-Solving: Breaks complex quality issues into manageable parts, identifies root causes, and implements corrective measures.
• Decision Making: Analyzes issues, gathers input, and makes informed, timely decisions that align with company goals and quality standards.
• Dependability: Completes tasks with minimal supervision while maintaining accountability.
• Teamwork: Works collaboratively with others; values diverse perspectives; supports team goals; fosters a positive and cooperative work atmosphere.
• Initiative: Demonstrates willingness to learn, take on tasks, and ask questions when needed.
• Self-Development: Pursues ongoing learning and certification; applies new techniques to improve shop operations.
• Safety Awareness: Actively identifies and avoids hazards; follows all safety protocols.

QUALIFICATIONS:

• 0-7+ years of experience in fabrication, themed construction, or related trades.
• Proficiency with fabrication tools, materials, and shop machinery.
• Ability to read and interpret shop drawings, layouts, and specifications.
• Strong understanding of safety and quality standards.
• Excellent teamwork, communication, and time management skills.
• Willingness to continuously develop technical skills and expertise.

WORKING CONDITIONS:

• Shop and fabrication environment with exposure to dust, heat, noise, and odors.
• Must wear appropriate personal protective equipment (PPE) at all times.
• May be required to work extended hours or weekends, depending on project needs.

PHYSICAL REQUIREMENTS:

• Ability to lift, sand, mask, and move materials up to 50 lbs. regularly and maneuver heavy materials using mechanical assistance when necessary.
• Comfortable standing, bending, and performing repetitive tasks for extended periods.
• Manual dexterity and hand-eye coordination to safely use tools and materials.
• Must maintain continuous awareness of hazards and enforce safety practices.

PCL is an innovative, employee-owned company comprised of people who find passion in their profession and take pride in doing great work every day. Our work powers the infrastructure and utilities that are essential to daily life, and our projects are the scene of vacations, careers, education, and healing. We are consistently ranked among the best companies to work for because we are committed to supporting and developing our teams.

The PCL Companies celebrate diversity and are proud to be an equal opportunity employer. We are committed to creating equitable opportunities and an inclusive environment for all employees and applicants. We make employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or veteran status.

PCL combines numerous pay and benefit strategies to provide a comprehensive and competitive total rewards package. Any salary range displayed by a job board is an estimate. Your salary, which considers your unique qualifications and experience, is just one component of the robust total rewards you'll enjoy at PCL. This may include an employee share purchase offering, discretionary annual performance bonus, comprehensive benefits and wellness programs, retirement plan plus matching, and career development programs.

Should you require an accommodation during the application process, please contact us at with the position and location you are interested in.

Together, we can build success and a better future. Let’s get started!

Job Title: EUC Talent Required (L2/L3 Support)

Job Type: Onsite

Job Mode: Full Time

Job Overview

Teceze is seeking skilled End User Computing (EUC) professionals to support one of our key enterprise clients. The role involves providing L2/L3 onsite and remote support across manufacturing and plant environments, ensuring smooth operation of end-user systems, infrastructure services, and shop floor applications.

Key Responsibilities

• Troubleshoot and resolve issues related to office systems, fabrication, and paint shop floor applications.
• Provide end-user and system support across Syncreon, CLI, and other plant locations.
• Deliver onsite support for network changes, hardware installations, and system upgrades.
• Support and maintain the SCCM environment and assist with Microsoft Intune configurations.
• Ensure security vulnerabilities are remediated for shop floor (SF) machines and workstations.
• Manage hardware lifecycle activities, including asset tracking, shipments, replacements, and returns.
• Configure, manage, and troubleshoot printers, scanners, and peripheral devices.
• Provide L2/L3 support for:
• Windows and macOS operating systems
• End-user devices
• Core infrastructure services
• Participate in plant leadership meetings and weekly change management calls.
• Support patching and upgrade activities in line with organizational standards.
• Adhere to defined operational standards, SLAs, processes, and service objectives.
• Maintain accurate documentation for service desk procedures and end-user processes.
• Escalate major incidents and service interruptions to Plant Leadership and the MIM team in a timely manner.
• Coordinate with onsite hardware and service vendors for issue resolution and installations.

Required Skills & Qualifications

• Strong experience in EUC / Desktop / IT Infrastructure Support (L2/L3).
• Hands-on experience with Windows OS, macOS, SCCM, and Intune.
• Exposure to manufacturing or plant IT environments is highly preferred.
• Knowledge of network troubleshooting, patch management, and security remediation.
• Experience managing hardware assets, printers, and scanners.
• Excellent communication, coordination, and documentation skills.
• Ability to work independently in an onsite plant environment.

Preferred Experience

• Prior experience supporting shop floor systems in automotive or manufacturing plants.
• Familiarity with ITIL processes, incident management, and change management.
• Experience working with multiple plant locations and stakeholders.

WireCo is the strength behind the world's evolution, through deep legacy and forward thinking, we create premium ropes that inspire innovation without limits. Our global footprint includes manufacturing plants, distribution facilities, and research and development centers around the world.

WireCo offers a competitive wage, incentive programs, growth opportunities, and excellent benefits offerings for employees and their families. Benefits include paid time off, paid holidays, medical, dental and vision insurance, 401(k) retirement plan with generous company match, 100% company-paid life insurance, and 100% company-paid disability insurance.

For more information, check out our website at Description

The Help Desk Analyst is the first point of contact for internal users seeking technical assistance. This role is responsible for resolving hardware, software, and network issues while delivering excellent customer service. Ideal candidates will be detail-oriented, communicative, and able to thrive in a fast-paced environment supporting a diverse user base across a multi-site organization.

The Help Desk Analyst must exhibit the behaviors of the WireCo Business System (WBS):

• Teamwork - Fosters inclusion and encourages respectful debate.
• Accountability - Owns outcomes, learns from setbacks, and recognizes achievements.
• Self-Awareness - Reflects on strengths and growth areas, mindful of their impact on others.
• Noble Intent - Prioritizes integrity and collective success.
• Determined - Takes initiative and seeks solutions.
• Transparent - Embraces open, honest communication.
• Curious - Pursues knowledge and challenges the status quo

Duties & Responsibilities

• Provide Tier 1 support via phone, email, and ticketing system for desktops, laptops, printers, mobile devices, and common business applications
• Troubleshoot user issues related to Windows, MS Office, VPN, and network connectivity
• Document issues and resolutions in the service desk system, escalating when necessary
• Set up and configure new workstations, user accounts, and access permissions
• Assist with onboarding and offboarding processes, including asset tracking and account provisioning
• Coordinate with other IT team members to ensure timely issue resolution and project support
• Maintain a high level of professionalism and user satisfaction in all interactions
• Install hardware and software as needed
• Interfaces with users in support of moves, installs and schedules
• Support other Helpdesk activities as directed by management
• Ability to travel to Missouri locations and additional WireCo locations as needed
• Performs all other duties as assigned

Required Qualifications

• Associate's Degree in an IT-related field or equivalent combination of education and two years of IT work experience
• Proven problem-solving ability required, including the ability to perform fundamental diagnostic analysis involving the use of basic systems, networking, routing, and technical principles
• Must have good communication skills and the ability to effectively interact with end-users, co-workers, superiors, and others outside the company on a technical and non-technical basis
• Familiarity with IT Help Desk support software
• Must be detail-oriented and capable of producing clear and concise documentation
• Able to carry/move/lift 40 pounds of IT equipment between the sites

Preferred Qualifications

• Understanding DcLink best practices and functionality, including tranbuilder, device loader, forms, asynchronous business functions, and function tester
• Manufacturing process flow knowledge

Materials and Equipment Directly Used

• Standard office equipment, including computer, mouse, keyboard, telephone, multifunction copier

Additional Information

• Must be legally authorized to work in the United States without restriction
• An applicant must complete a satisfactory background check post-offer of employment. A criminal conviction will not be an automatic bar to employment.
• Must be willing and able to pass a post-offer drug screen and physical (if required)
• Must be 18 years of age or older
• Equal Opportunity Employer/Veterans/Disability

Katten is a full-service law firm with nearly 650 attorneys in locations across the United States and in London and Shanghai. Clients seeking sophisticated, high-value legal services turn to Katten for counsel locally, nationally and internationally. The firm’s core areas of practice include corporate, financial markets and funds, insolvency and restructuring, intellectual property, litigation, real estate, structured finance and securitization, transactional tax planning, private credit and private wealth. Katten represents public and private companies in numerous industries, as well as a number of government and nonprofit organizations and individuals.

Project Assistant

The Project Assistant is responsible for performing clerical tasks and providing assistance in the areas of Real Estate.Maintains professionalism and strict confidentiality in all clients and Firm matters.

Client billable hour requirement: 1,000 hours annually (84 client billable hours average per month)

Essential Duties and Responsibilities include, but may not be limited to, the following. Other duties may be requested and/or assigned. Essential functions are primary job duties that an individual must be able to perform successfully with or without a reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist with the preparation of certain standard form loan documents and other related commercial finance transaction documents.
• Organize documentation.
• Maintaining electronic and paper filing systems.
• Perform duties/tasks associated with real estate transactional closings.
• Coordinate and assist with documentation for closing and post-closing requirements.
• Maintain relationships with third party vendors and assist with the management of accounts with such vendors.
• Performing other duties as assigned.

Knowledge, Skills and Abilities

• Bachelor’s degree required; a Paralegal Certificate from an ABA‑accredited program is strongly preferred. A minimum of one year of related experience—ideally in a law firm setting—or an equivalent combination of education and experience is desired.
• Excellent organizational skills including record keeping, data collection, and system information. Ability to compile and analyze data and furnish concise, detailed information in report format, written correspondence, e‑mail, or verbally.
• Excellent interpersonal, verbal, and written communication skills. Ability to communicate with courtesy and diplomacy, efficiently follow written and verbal instructions, provide information and training, and maintain effective relationships with a diverse group of attorneys, clients, staff, and outside contacts.
• Strong analytical skills with a high level of attention to detail and accuracy. Demonstrates proactive problem‑solving abilities with excellent troubleshooting, resolution, and follow‑through skills.
• Dependable team player with the ability to act independently and make decisions within scope of the position’s responsibilities. Proactive with excellent troubleshooting, problem resolution, and follow-through skills.
• Ability to organize, prioritize, and oversee numerous tasks from inception to completion, and ensure work is completed within strict deadlines. Ability to manage multiple priorities simultaneously in a fast-paced, deadline-driven, detail-oriented work environment, and adapt to changes in workflow.
• Possess excellent knowledge of reading, writing, grammar, spelling, punctuation, proofreading, and formatting in order to interpret source data, prepare commercial finance transactional documents and forms, proofread material for grammatical, typographical, and spelling errors, and perform file maintenance.
• Proficient in computer applications, including internet research, Outlook, Word, and Excel. Skilled in operating standard office equipment such as computers, laser printers, telephones, photocopiers, calculators, scanners, and fax machines.
• Ability to occasionally retrieve and distribute files, written documentation and copies, or office supplies weighing up to 20 pounds.
• Work occasionally requires more than 37.5 hours per week to perform the essential duties of the position. Candidates must be comfortable with a flexible schedule including occasional after-hours email monitoring and responsiveness during peak periods or urgent matters. Ability and availability to travel to other Firm locations when required.

We offer an outstanding benefit package which includes: medical/dental/vision, 401k with employer contribution, parental leave, transportation fringe benefit program, back-up care option, generous paid time off policy and long-term and short-term disability policies.

Katten Muchin Rosenman LLP in an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are looking for representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. If you believe you have a positive and persuasive personality and have the drive to succeed, this is the career for you! With our industry-leading training program, you are sure to thrive and grow.

There are a wide variety of project openings available. Schedules vary by site and program. This is an entry-level position that offers on-the-job paid training. Candidates should be highly reliable, have great communication skills, and be willing to constantly learn on the job.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Listen to customers, understand their needs, and resolve customer issues
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
• Follow the processes of the Client program and perform all tasks in a courteous and professional manner
• Utilize systems and technology to complete account management tasks
• Accurately document and process customer claims in appropriate systems
• Follow all required scripts, policies, and procedures
• Utilize knowledge base and training to accurately answer customer questions
• Comply with requirements surrounding confidential information and personal information
• Appropriately escalate customer issues with the managerial team
• Ensure first call resolution through problems solving and effective call handling
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications:

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required):

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

All MCI Locations:

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position:

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation

Tampa, FL

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a great communicator who enjoys helping others? We're hiring Customer Service Representatives to support inbound customer inquiries. In this role, you'll assist callers by resolving disputes, processing payments, and providing guidance on procedures all while delivering a professional and positive customer experience.

This is an entry-level, on-site position based at our Tampa ValorVIP (an MCI Company) office. While previous contact center experience is a plus, it's not required. We provide paid training, full benefits, performance incentives, and opportunities for career advancement.

We're looking for dependable individuals with strong communication skills and a willingness to learn and grow in a fast-paced environment.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

• Handle inbound and outbound calls with professionalism and courtesy
• Understand customer needs and provide effective solutions
• Research and resolve issues by coordinating with other departments as needed
• Follow client-specific processes and maintain a courteous tone throughout interactions
• Use internal systems to manage accounts and accurately document customer claims
• Adhere to scripts, policies, and procedures
• Leverage training and knowledge resources to answer customer questions
• Maintain confidentiality and handle sensitive information appropriately
• Escalate complex issues to supervisors or appropriate departments
• Aim for first-call resolution through effective problem-solving
• Stay up to date by attending training sessions and reviewing new materials
• Meet attendance and scheduling requirements consistently

Wonder if you are a good fit for this position? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Required:

• Must be at least 18 years old
• High school diploma or equivalent
• Proficient in data entry and computer use
• Fluent in English (spoken and written)
• Wired high-speed internet connection (minimum 20Mbps download speed)
• Strong written, verbal, and organizational skills
• Typing speed of at least 20 words per minute
• Availability to work scheduled shifts, including during training
• Basic knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Comfortable using Windows PC applications and learning new systems
• Reliable and punctual with excellent attendance
• Strong problem-solving and troubleshooting abilities
• Skilled in conflict resolution and negotiation
• Customer-focused, empathetic, and patient
• Able to multitask, stay focused, and manage time independently
• Team-oriented with a commitment to delivering excellent service
• Adaptable and able to thrive in a dynamic, fast-paced environment
• Strong interpersonal skills and the ability to build rapport with customers and colleagues

All MCI Locations:

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position:

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

The Member Support Representative is considered the “front line” of the ministry in assisting members with general inquiries by phone and email. This entry-level role is ideal for candidates who enjoy engaging with people, are servant-minded, and can provide compassionate and professional support. In addition to answering questions and resolving issues, the position also provides opportunities to minister to members through prayer and spiritual encouragement.

WHAT WE OFFER

• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

ESSENTIAL JOB FUNCTIONS

• Respond to member inquiries via phone and email promptly, with time sensitivity and professionalism.
• Verify and update member information accurately in CHM’s systems.
• Log and track all interactions in the member management system (Gift Manager or CRM).
• Follow standard operating procedures (SOPs) when handling common inquiries.
• Provide accurate information about CHM guidelines, membership, billing, and processes.
• Attract prospects by answering questions, giving suggestions, and making recommendations to obtain membership when appropriate.
• Review and assess member concerns, escalating to management when necessary.
• Handle escalated or emotional calls with empathy, offering prayer or spiritual encouragement when appropriate.
• Meet established performance standards (e.g., call volume, response time, member satisfaction).
• Participate in team meetings, training sessions, and development opportunities to stay current with CHM policies and systems.
• Protect member confidentiality and comply with HIPAA and organizational privacy standards.
• Thrive in a collaborative team environment and contribute positively to overall team goals.
• Uphold the mission, vision, values, and service standards of CHM in every interaction.
• Maintain a professional demeanor at all times.
• Perform other job duties as assigned by management.

QUALIFICATIONS & EXPERIENCE REQUIREMENTS

• Required: High School Diploma or equivalent.
• Preferred: Some college coursework in business, communications, or related field; or 1–2 years of customer service experience.
• Proficiency in Microsoft Office programs (Word, Excel, Outlook).
• Ability to operate a PC and navigate information systems/applications (Gift Manager or similar CRM software).
• Experience using routine office equipment (fax, copier, printers, multi-line telephones, etc.).
• Strong verbal and written communication skills, with active listening ability.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage workload, multi-task, and adapt to changing priorities.
• Patience, empathy, and conflict-resolution skills for handling sensitive or difficult calls.

CORE COMPETENCIES

• Interpersonal Communication
• Servant Leadership Mindset
• Teamwork & Collaboration
• Conflict Resolution
• Detail Orientation & Accuracy
• Adaptability & Flexibility

PERFORMANCE EXPECTATIONS

• Maintain accuracy and efficiency in all member records updates.
• Meet or exceed department standards for call and email response times.
• Consistently achieve high member satisfaction scores.
• Demonstrate reliability, accountability, and professionalism in all duties.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• Standard schedule: Monday–Friday, 9:00 AM–5:00 PM (with flexibility for ministry needs).
• Office-based environment with regular phone and computer use.
• Ability to sit at a desk and use a computer/phone for extended periods.
• Manual dexterity for typing and handling office equipment.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.