Formlabs 3d Printer Jobs in Usa

Minimum of 10+ years of Experience

Ability to travel to remote locations

You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology.

Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language.

Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs.

Supervisory Skills Require

• Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,
• Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs
• Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully
• Deliver Managed Services for the client
• Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies
• Formalize internal process to ramp-up expertise of resources
• Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies
• Manage Service Improvement activities as and when required
• Handle Escalation through to successful resolve
• Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity
• Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement
• To provide infrastructure administration functions
• Providing on-site cover as part of a shift arrangement
• Support inline with contracted business working hours
• Provide site support in remote offices when required
• Being prepared to work out of hours when required
• Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
• Taking ownership of issues through to resolution on all appropriate requests
• Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information
• Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service
• Providing daily ticket updates to ensure users are fully updated on updates
• Move equipment associated with service requests, inline with health and safety guidelines
• Monitoring and mentoring team health and safety practices
• Performing asset inventory activities as needed
• End user training and guidance on the use of hardware and software
• This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork
• Performs other duties as assigned

Skills Required

• Capable of installing, removing, maintaining, monitoring and inventorying vehicle technology.

• Must possess a diverse skill set that enables them to address a wide range of issues independently.

• Meet all Service Levels specified and be able to support and meet the requirements specified in the relevant Job Profile and/or their Contingent Person's Assignment.

• Capable of troubleshooting issues with an end-user device, including all hardware, operating system, driver, or client application challenges.

• Capable of deploying or redeploying required OS images and builds (as well as, future images/builds) on compatible legacy hardware (Example: Win10, Win7, etc.).

• Capable of virtual desktop activities, such as capacity planning, monitoring, provisioning, image maintenance, persistent and nonpersistent multisession tuning and management, cost optimization, incident management coordination with business owners.

• Capable of ensuring device health is monitored, reported and remediated (DEX).

• Capable of maintaining OS currency using established processes leveraging Service Rings.

• Capable of performing Routine Technology Health Checks and capable of providing in-person services for items in the relevant service catalogue.

• Capable of performing semi-annual tests, required remediation, and validation reports for the Code Blue emergency safety feature installed in vehicles, according to the Customer’s testing procedures provided to Supplier.

• 24x7 availability, to be provided for the duration of the Major Incident.

• Capable of offering remote and on-site technical services (proactive and reactive) Smart Hands to the Customer and its associates.

• Capable of mobile devices support such as: Persona management, application access, device enrolment, OS maintenance and Device Firmware Updates (DFU).

• Possess the skills, qualifications, and experience necessary to perform the Contingent Person's Assignment Work to high professional standards.

• Have, as a minimum, the skill proficiency level, qualifications, and experience outlined in the relevant Job Profile, in the core skills for that Job Profile.

• Maintain current versions of the technical certifications listed for the relevant Job Profile and stay current with technology updates relevant to that Job Profile

• Will have the Skills, qualifications, and experience necessary to perform the Assignment Work to high professional standards, which are at least industry standard professional levels in accordance with the relevant Job Profile requirements and the defined Skills

• digital-first and AI enabled resolution strategy through multiple operational strategies at Customer locations with potential visits to other office locations.

• Event Support: Audio and Video Readiness, Event Planning, Communications

• VIP/Exec level support capability.

• Onsite and Field IT Operations: Vehicle Technologies, Smart Hands, Legacy Technologies, Storm Recovery Operations.

• IT Software/Hardware Asset Management.

• Issuing and acting on IT Incident and Request tickets that require higher trained individuals, including advanced software, hardware, and server related, etc.

Main Responsibilities include:

• Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity.
• Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement
• Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professions, users facing updates
• To provide infrastructure administration functions
• Providing on-site cover as part of a shift arrangement
• Support inline with contracted business working hours
• Provide site support in remote offices when required
• Troubleshooting and resolving software issues; OS Imaging/reimaging and associated systems administration activities
• Taking ownership of issues through to resolution on all appropriate requests
• Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information
• Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service
• Providing daily ticket updates to ensure users are fully updated on updates
• Move equipment associated with service requests, inline with health and safety guidelines
• Performing asset inventory activities as needed
• End user training and guidance on the use of hardware and software
• Recommends and / or performs upgrades to end user devices
• This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork
• Performs other duties as assigned

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Dunham's Sports, one of the largest full-line sporting goods chains in the U.S., was founded in 1937 as Dunham's Bait & Tackle. Today, we have over 260 stores in 25 Midwest states from Maryland to Montana.

We are seeking a Developer on IBM i Power Systems (AS400). This position works out of our corporate office in Troy, MI. This job is NOT REMOTE OR HYBRID.

Must be well-versed in RPG, including RPG3 and ILE. Expert with internal and external printer files and database files. Must be an expert in Control Language programming. The applicant must be well-versed in iSeries technical skills. Must know IBM products: Query and SDA. A working knowledge of FTP, DDM, and Stream Files is important. Expertise in SQL should include both Interactive and RPG-ILE. Experience with non-IBM products, DBU, and Hawkeye is also required. Experience with Mark Magic is helpful but not required.

A working knowledge of the SDLC process with practical project management experience is expected. Must be able to gather user requirements, author user design documents, and develop technical design documents. Project planning skills are essential. Must be able to develop a quality assurance and formal test plan. Must also be able to author user documentation and be at ease conducting end-user training sessions.

Expertise with DB2/400 is also expected, as well as the ability to troubleshoot database performance issues. System performance tuning, PTF, and Release Upgrades are also highly desirable. Familiarity with common iSeries hardware, such as printers and tape drives, is also expected.

Developer on IBM i Power Systems (AS400) Requirements:

• Must be a self-starter, highly motivated, and well organized.
• Excellent verbal and written communication skills are required.
• Having the ability to work with members of other departments in both team and one-on-one roles is also required.
• Experience with third-party consultants and software vendors is very important.
• Must have the ability to: quickly identify technical issues, work with management in developing an action plan, execute the plan on schedule, and determine a measurement for success.
• Retail experience highly desirable.
• Knowledge of Lawson financial software is a plus.
• Experience with Manhattan WMS software is also a big plus.
• Exposure to Island Pacific merchandising systems is also highly desirable but not mandatory.
• Complete familiarity with Microsoft products; Word, Excel, Project, and Outlook is required.
• Familiarity with Visual Source Safe is desirable.
• Must be open to on-call responsibilities.

Benefits Include:

Health, dental, and prescription coverage

Life, STD, LTD Insurance

Vacation and PTO days

401 (K) Savings plan

Merchandise discount

Desired Skills & Experience:

• ~2 years of professional experience in office, operations, fulfillment, or similar environments (or equivalent)
• Ability to perform 70% on‐your‐feet production work
• Basic knowledge in Google Workspace and Microsoft Office (Sheets/Excel for simple logging)
• Strong communication, teamwork, and attention to detail
• Ability to meet deadlines during heavy payroll cycles; comfort with some overtime
• Valid driver's license and reliable, positive work attitude

Plusses:

• Experience with mailroom, print center, or fulfillment equipment (pressure sealers, stuffing machines, postage meters, thermal printers, etc.
• Salesforce experience
• Experience handling confidential payroll or financial documents

Day-to-Day:

• Insight Global is hiring a Payroll Fulfillment Specialist to support payroll production and mailing operations for a growing center within the financial services industry. In this role, this individual will spend most of their day on the production floor operating pressure sealers, folding/stuffing machines, thermal printers, and postage meters to assemble, package, and ship payroll packets with a high degree of accuracy. They will sort and organize payroll materials, perform final quality checks as the last touchpoint before delivery, and coordinate shipments through USPS, FedEx, and local couriers to meet strict daily deadlines. This person will also assist with printing and preparing sensitive tax documents, process nightly manifests using scanning equipment, and maintain accurate distribution tracking throughout each shift. On lighter‐volume days, they will support office‐side tasks including basic Excel/Sheets logging, simple data entry, communication with internal teams, and occasional clerical support using both Google Workspace and Microsoft Office as the team transitions systems. Additionally, they will help manage inventory levels, restock supplies, and collaborate closely with Payroll and Operations leadership as the Pearl River center scales its team and production capacity. This is a full‐time, on‐site role working a 9:00am–6:00pm schedule with periodic overtime during high‐volume payroll cycles.

Overview

When you join Kyocera Document Solutions KBA you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. has been officially certified as a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.

Kyocera is a global leader in the development of innovative office technology solutions that help businesses streamline operations, enhance productivity, while reducing their environmental impact. With a rich history of providing cutting-edge office equipment, document management solutions, and industrial technologies, Kyocera is committed to driving business success through sustainable, reliable products.

We are looking for an enthusiastic, results- driven Account Executive to join our team. As an Account Executive, you will be responsible for driving the growth of our business by building relationships with new and existing clients, selling our advanced document solutions within an assigned territory, and delivering exceptional customer service. You will also be responsible for selling KDA equipment, services, and supplies to your assigned accounts.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

Responsibilities

+ Maintain an established sales activity level.

+ Work with sales manager to identify potential sales prospects in your assigned territory.

+ Follow-up with provided sales leads within the established time.

+ Engage, assess and renew existing contracts prior to contract expiration.

+ Report sales activity in company CRM system.

+ Participate in scheduled product and sales training events.

+ Participate in team meetings and provide sales and territory insights.

+ Present and demonstrate Kyocera’s range of products and solutions, including multifunction printers, copiers, document management software, and other office solutions.

+ Use a consultative approach to identify business challenges/risks and design tailored solutions that deliver measurable positive outcomes.

+ Sell MNS, Network Infrastructure, Security, Business Continuity, ECM, uCaaS, A/V, and Document Output solutions.

+ Win new business through strategic prospecting and intelligent discovery.

+ Leverage team selling opportunities by engaging with subject matter experts.

+ Develop relationships with clients and deliver high levels of client care.

+ Develop and maintain a healthy opportunity pipeline to ensure future success.

+ Conduct Quarterly Business Reviews with current customer base.

+ Use time management skills to drive earnings potential.

+ Take ownership in personal development and be open to coaching.

This position requires you to customarily and regularly work more than half your time selling or obtaining orders away from the employer’s place of business.

Qualifications

+ Minimum of 0–3 years of sales experience (B2B preferred) with a track record of hitting or exceeding targets.

+ Strong communication, presentation, and negotiation skills—you can build rapport quickly and influence decision makers

+ A consultative mindset with the ability to uncover client challenges and position solutions that deliver measurable results

+ Self-motivated, competitive, and driven to achieve—while thriving in a team-oriented, collaborative environment

+ Exceptional organizational and time-management skills to manage multiple priorities and keep your pipeline moving

+ Tech-savvy and comfortable using CRM tools and sales technology to track activity, pipeline, and performance

+ Coachable and eager to grow — you take feedback well and actively invest in your personal development

Preferred:

+ Bachelor’s degree in Business, Marketing, or related field.

The on-target earnings (OTE) for this role is more than $97,621.00 (base salary, monthly commission and bonus) and is geared to reward high performers. Of this amount, the typical base pay range for this role is $49,946 - $67,788. This pay range represents the base annual full-time salary for this position. The actual base salary offered will depend on a variety of factors, including experience, education, geography, and other relevant factors.

We offer a generous benefits package including medical, dental, and vision plans, a 401k match, flexible spending, disability, and life insurance, paid time off and holidays, and car and phone allowance.

Note:

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions KBA is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions KBA is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.

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Account Executive - Document Solutions

Our client is the largest independently owned Document Managed Solutions provider in Houston, TX and expanding in the greater Austin, TX market. For more than 37 years, they have offered a distinct and high-value driven document management product and service to medium and large businesses of all types. Their business focuses on sales, service and repair of office Printers, Copiers and Scanners. Their portfolio of services has expanded to include Managed Network/IT Services. They inspire their sales executives to build a professional portfolio, not just earn an income. Their unique business model offers an attractive base salary, and an opportunity to earn uncapped commissions with a monthly reoccurring residual.

The Account Executive - Document Solutions will present, demonstrate, negotiate, and deliver the portfolio of products (printers, copiers, and scanners) and/or services & solutions to prospective customers. Responsibilities will include cultivating relationships across the C-Level & IT suite through prospecting, appointment setting, creating, strategizing, and presenting unique value-driven recommendations to close new accounts and meet annual sales quotas.

Interviews are being scheduled.

A Private Recruiting Service

Provided by Catalyst Career Group

To request an interview, press the "APPLY" Button below.

Position includes:

• $45,000 to $60,000 Starting Salary + Monthly Activity Bonus + Uncapped Commissions
• Anticipated earnings $65,000-$75,000 first year
• Anticipated earnings $75,000-$100,000 second year
• Comprehensive Sales Training Program
• Medical, Dental, and Vision Insurance Package
• 401K retirement plan
• Paid Time Off
• Opportunity for Advancement and more.

Requirements Include:

• 2 years or more of B2B Sales experience with a drive to generate new business
• Associates or Bachelor’s Degree preferred
• Experience with Microsoft Office applications, Contact Management System, and video-based selling strategies preferred
• Must be able to identify and create value with Executive level & IT decision makers
• Experience in analyzing customer needs to develop innovative strategies to close new enterprise accounts
• Resourceful, creative, quick learner
• Self motivated, and also works well within a small team
• Well organized and able to prioritize time

Principal Responsibilities Include:

• Develop and qualify new clients within respective territory or vertical market
• Create sales proposals in a way that shows cost savings for the client
• Drive additional sales opportunities through prospecting cadence and sales cycle
• Close net new accounts and meet sales activity targets
• Respond to and lead RFPs/RFIs
• Gather and utilize business intelligence on prospects to support sales calls and solution presentations that drive new business
• Proactively assess, clarify, and validate customer needs on an ongoing basis
• Strategically design enterprise solutions using price systems and configurations
• Maintain complete knowledge of each account’s current and long-term purchase plans and objectives
• Exceed GP targets for new business accounts
• Develop and maintain relationship with key internal resources to ensure successful collaboration to meet customer needs

Interviews are being scheduled.

A Private Recruiting Service

Provided by Catalyst Career Group

To request an interview, press the "APPLY" Button below

Role Description

The IT Systems & Technology Specialist serves as Windmill Wellness’s on-site infrastructure and technology lead, working in close partnership with our Managed Service Provider (MSP). While the MSP provides remote systems management and helpdesk support, this role owns the physical execution, reliability, and standardization of IT systems across all locations.

In addition to maintaining core infrastructure, this role plays a key part in advancing Windmill’s technology maturity—identifying and supporting opportunities to improve workflows through automation, AI-enabled tools, and enhancements to data and reporting capabilities.

This is a hands-on position that intentionally divides time between Windmill Wellness Ranch in Canyon Lake and our San Antonio outpatient clinic locations, ensuring consistent infrastructure standards, operational readiness, and scalable technology foundations as the organization grows.

About Windmill

Windmill Wellness was recently acknowledged amongst San Antonio Express-News’ Top Workplaces in 2025. Windmill Wellness is recognized by the State of Texas as a COSPD (co-occurring psychiatric disorders) inpatient and outpatient treatment center specializing in trauma therapies, substance use disorders and mental health serving patients from all over the United States. Our treatment approach focuses on addressing underlying issues instead of relying on a "band-aid" fix. Healing the body, mind and spirit requires specialty and highly educated staff trained to deal with the core issue, which is never the substance that is being abused.

Our mission is to improve the physical, spiritual and emotional health of the individual and their family through an integrated healing system including the latest technologies, group support, nursing, psychiatry, and intensive therapy.

Responsibilities

Onsite IT & Infrastructure Support

• Collaborate with our MSP and serve as the on-site owner of physical IT infrastructure across Windmill Wellness Ranch and outpatient clinics.
• Provide hands-on support for hardware, connectivity, and physical systems to ensure smooth daily operations.

Physical Infrastructure & Hardware

• Install, maintain, troubleshoot, and replace on-site IT equipment, including:
• Laptops, desktops, mobile devices, and printers
• Cameras, access control systems, and AV equipment
• Networking hardware (routers, switches, cabling, Wi-Fi access points)
• Perform device setup, swaps, and decommissioning for staff.
• Maintain accurate asset inventories across all locations.

Multi-Site Coverage

• Intentionally divide time between Windmill Wellness Ranch in Canyon Lake and San Antonio outpatient clinic(s).
• Provide on-site coverage during clinic openings, expansions, and periods of elevated operational need.
• Ensure consistent physical IT standards and setups across locations.

New Site & Clinic Readiness

• Support IT setup and readiness for new outpatient locations, including:
• Physical network setup and testing
• Device deployment and printer configuration
• Camera and AV installation and testing
• Coordinate with contractors and vendors during build-outs and renovations.

Security & Access (Physical Execution)

• Execute on-site components of IT security and access controls (device security, camera placement, badge/door access systems).
• Manage physical aspects of staff onboarding and offboarding (device handoff/return, access removal).
• Respond to IT incidents that require physical presence.

Technology Advancement & Innovation

• Stay informed on emerging IT, AI, and automation tools relevant to healthcare operations.
• Identify and propose practical technology-driven improvements that enhance workflow efficiency, reporting capabilities, and operational performance.
• Support implementation of AI tools, workflow automation initiatives, and enhancements to Windmill’s data infrastructure.
• Partner with leadership to strengthen Windmill’s overall technology maturity over time.

Continuous Improvement & IT Enablement

• Identify recurring issues, gaps, and risks in on-site IT infrastructure.
• Propose practical, on-the-ground improvements to increase reliability, usability, and consistency.
• Support execution of approved IT improvements (hardware upgrades, layout changes, standardization).
• Help reduce preventable downtime through proactive fixes and standardization.

Documentation & Training

• Maintain basic documentation for physical IT systems, layouts, and configurations.
• Train staff on proper use and care of equipment and basic IT hygiene.
• Flag trends or recurring issues for leadership awareness.

Ideal Qualifications/Requirements

• 3+ years of hands-on IT support or infrastructure experience (multi-site environment preferred).
• Demonstrated experience installing, troubleshooting, and maintaining hardware, networking equipment (routers, switches, Wi-Fi access points), and other physical IT systems.
• Experience supporting security systems such as cameras, badge/access control, and device lifecycle management.
• Working knowledge of HIPAA compliance and healthcare IT environments (EMR/EHR systems preferred).
• Demonstrated interest or experience in AI tools, workflow automation, data systems, or other emerging technologies that improve operational efficiency.
• Proven ability to proactively identify recurring IT issues and implement practical, scalable improvements that increase reliability and reduce downtime.
• Strong organizational skills with the ability to manage multiple priorities independently in a fast-paced environment.
• Excellent communication skills and the ability to build trust across clinical and operational teams.
• Ability and willingness to rotate between Canyon Lake and San Antonio locations; reliable transportation required.

Full Time Role - Local W2 Candidates Only - HYBRID

$30/hr-$35/hr plus full beni package and bonus

This role serves as a primary point of contact for end users requiring technical assistance and hardware support within the organization’s desktop computing environment. The Tier 2 Support Agent is responsible for installing, diagnosing, repairing, maintaining, and upgrading hardware and software to ensure optimal system performance. Support is delivered in person, via phone, email, and remote access tools.

Key Responsibilities

• Provide technical support for desktops, laptops, printers, mobile devices, and peripherals
• Install, image, configure, and deploy desktops and laptops for new and existing employees
• Diagnose and resolve hardware and software issues, escalating to Tier 3 when necessary
• Support Microsoft 365 applications, including Teams and SharePoint
• Troubleshoot multi-factor authentication (MFA) applications and remote connectivity issues

Required Skills and Knowledge

• Proficiency with Microsoft 365, including Teams and SharePoint
• Strong knowledge of desktop, laptop, and printer hardware
• Working knowledge of Active Directory and Azure Active Directory
• Ability to support Microsoft Office applications

Qualifications

• AS or BS in Computer Science or related field (or equivalent professional experiece)
• 2+ years of relevant IT experience, including at least 2 years in Tier 2 support role
• Strong customer service background

Contract - Tier 2 Help Desk Technician

12 Months ++

W-2: Includes Benefits, PTO

Medix is looking for a seasoned Tier 2 Help Desk Technician to support a public healthcare system serving Harris County, Texas, operating multiple hospitals, specialty clinics, and community care locations across the Houston area.

We are seeking technical deployment resources who can assist with endpoint setup, infrastructure readiness, and device validation for new and remodeled facilities. These resources will play a critical role in ensuring technology infrastructure is ready prior to operational go-live for facility projects across the system

Daily Responsibilities:

• Install and configure desktop computers, laptops, and endpoint devices
• Deploy and configure printers, scanners, and peripheral hardware
• Support device deployments across multiple healthcare facilities
• Assist with workstation configuration and endpoint validation
• Troubleshoot hardware, operating system, and connectivity issues
• Validate that devices are properly connected to network resources and enterprise systems
• Support device testing activities prior to operational go-live
• Work alongside vendor installation teams during infrastructure deployments
• Escalate issues that may impact deployment timelines or system functionality
• Document device installations and support activities as needed

Public - Required Skills

• 4+ years of experience in desktop support, field services, or IT deployment roles preferably in a hospital setting
• Experience installing and troubleshooting PC hardware and endpoint devices
• Experience configuring printers and peripheral devices
• Strong troubleshooting skills related to hardware and operating systems
• Ability to work onsite across multiple locations
• Experience supporting large-scale device deployments or infrastructure rollouts
• Strong communication and collaboration skills

Public - Preferred Skills

• Experience supporting healthcare IT environments
• Experience supporting Epic or other EHR environments
• Experience participating in Epic Technical Dress Rehearsal (TDR) or go-live support
• Experience supporting technology deployments during facility openings or relocations
• Experience coordinating work with vendor installation teams
• CompTIA A+ or Network+ certifications

About the Company

Job Title: IT Infrastructure Support Specialist – IT Services (Pharmaceutical Manufacturing) Location: Lebanon, Indiana, US ---(Onsite)

Required Experience & Qualifications:

• Solid understanding of enterprise networking concepts including LAN/WAN, TCP/IP, VLANs, routing protocols (BGP, OSPF), network security principles, and SD-WAN technologies
• Deep understanding of enterprise-grade network equipment and how they are deployed and supported, including Cisco/Juniper routers, switches, firewalls, and wireless infrastructure
• Strong Network monitoring and troubleshooting experience using tools such as SolarWinds, PRTG, or Wireshark
• Proficiency in deploying and troubleshooting Windows OS (Windows 10/11, Server 2019/2022), end-user devices, and enterprise imaging tools such as SCCM or Intune
• Experience automating repetitive processes using tools or scripting (PowerShell, batch script, python, etc)
• Experience installing and supporting networked printers, scanners, MFDs, and manufacturing floor devices such as barcode scanners and label printers
• Familiarity with Active Directory, Group Policy, virtualization platforms (VMware/Hyper-V), and ITIL-based ticketing systems such as ServiceNow
• Experience providing technical support in a GxP or FDA-regulated pharmaceutical manufacturing environment
• Working knowledge of computer system validation (CSV), change control processes, and GxP documentation requirements
• Ability to work independently while leveraging existing processes and developing new ones to support a site start-up environment
• Strong interpersonal and communication skills with the ability to build effective relationships with cross-functional business partners
• Bachelor's Degree in Computer Science, Information Technology, or a related technical field; certifications such as CCNA, CompTIA Network+, or CompTIA A+ preferred