Fmolhs Mychart Jobs in Usa

IT Analyst Mid Level – Epic MyChart / Digital Consumer Experience

Hybrid or remote with occasional travel in | Healthcare Technology | Contract-to-Hire

We are seeking an Epic MyChart Certified IT Analyst Senior to support a growing Digital Consumer Experience team focused on Epic MyChart and patient-facing technologies. This role is ideal for someone who combines strong healthcare application support experience with Epic MyChart expertise, integrations, and digital patient engagement tools.

You’ll work in a collaborative Agile environment supporting and enhancing applications that directly impact the patient experience, including MyChart, telehealth workflows, patient messaging, and digital care pathways.

This position plays a key role in analyzing requirements, designing solutions, supporting integrations, and improving digital healthcare workflows across multiple Epic consumer-facing applications.

Key Experience We’re Looking For

Candidates with experience in Epic MyChart and digital patient engagement platforms will stand out, particularly in the following areas:

Epic MyChart & Digital Consumer Applications

• Epic MyChart and MyChart Mobile
• MyChart Care Companion configuration and workflow management
• Epic Hello World
• Patient messaging workflows and monitoring

Integrations & Digital Health Connectivity

• SMART on FHIR app integrations
• Care Everywhere awareness
• MyChart Central and Share Everywhere
• Third-party integrations (telehealth, billing, CRM platforms)

Telehealth & Video Visits

• Video visit workflow configuration
• Troubleshooting connectivity issues
• Device readiness (camera/microphone validation)
• Video visit scheduling and configuration

Monitoring & Reporting

• Monitoring patient message volume and workflow performance
• Root cause analysis of system failures
• Adjusting build/configuration to improve user experience
• Collaboration with marketing, access, and digital teams

MyChart Care Companion

• Building and maintaining care pathways
• Configuring tasks, questionnaires, and educational content
• Managing reminders, notifications, and escalations
• Outcome tracking and patient engagement analytics
• Workflow testing, validation, and ongoing maintenance

Digital Experience Platforms

• Physician intranet widgets and digital content configuration
• MyChart intranet updates, knowledge resources, and training materials
• Collaboration with internal teams to support digital engagement strategies

Role Responsibilities

Working within Agile and other IT frameworks, the IT Analyst Senior will:

• Partner with stakeholders to gather, analyze, and document business and technical requirements
• Support and enhance Epic and healthcare applications
• Troubleshoot and resolve application issues using strong analytical and root cause analysis skills
• Lead application upgrades and project initiatives
• Design and implement solutions across the software development lifecycle
• Maintain vendor-supported application versions
• Collaborate with vendors on complex escalations
• Maintain application infrastructure health including patching and system maintenance
• Provide documentation, training, and knowledge sharing across teams
• Participate in on-call rotations for application support
• Mentor junior team members and facilitate knowledge sharing

Required Qualifications

Education

• Associate’s degree or equivalent experience required
• Bachelor’s degree preferred

Experience

• 5+ years of IT or healthcare application support experience
• Experience supporting Epic or healthcare technology platforms strongly preferred

Certifications (Preferred)

Candidates may be asked to obtain certifications within one year of hire.

Examples include:

• Epic Certification (MyChart)
• ITIL Certification
• CompTIA A+
• SQL Certification
• Certified Scrum Developer (CSD)
• OnBase Certification
• RHIT / RHIA
• CAHIMS
• 3M 360 Systems Administrator

Core Competencies

Successful candidates will demonstrate:

• Strong communication and stakeholder collaboration
• Analytical thinking and problem solving
• Adaptability in fast-paced Agile environments
• Ability to translate technical and business requirements into practical solutions
• A collaborative mindset focused on continuous improvement

If you have experience with Epic MyChart, patient engagement tools, and healthcare application integrations, this is an opportunity to play a meaningful role in improving the digital healthcare experience for patients and providers.

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.
For more information, go to , and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Temporary/Per Diem Medical Assistant - In House Temporary Program (Full Time Coverage, As Needed).
In this role, the successful candidate The Medical Assistant is responsible for assisting physicians and/or Advanced Care Practitioners and nurses in providing patient care. This role is responsible for validating patient identifiers, preparing patients and rooms for examination, measuring and recording vital signs, drawing blood, and collecting other lab samples. The Medial Assistant is also responsible for administrative tasks, such as, scheduling appointments, answering phone calls, and performing data entry.

Job Responsibilities:

• Escorts patients to exam rooms
• Cleans and stocks exam rooms
• Measures and records patient vital signs
• Obtains and processes blood samples as per NYULH policy
• Support squality initiatives by following FGP guidelines for collecting and documenting information in the EMR
• Promotes a positive patient experience
• Communicates effectively with providers and administrative staff, escalate issues
• Answers phone calls
• Reviews and respond to inbasket messages
• Follows up on Rx refill requests
• Assists physician with patient intake & transcribing visit into EPIC
• Performs other duties as needed

Clinical & Administrative Responsibilities 60;
• Completes necessary intake which includes obtaining patient vital signs and other tests within defined scope of practice as needed. 60; 60;
• Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth. 60;
• Assists with maintaining patient flow to and from exam rooms and treatment areas. Assists in escorting patients and specimens throughout the facility.
• Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient. 60;
• Communicates the functionality and purpose of MyChart to patients during intake
• Ensures the appropriate translation services or equipment is in place prior to the start of visit 60;
• Assists with blood/specimen collection and ensures proper handling and processing of patient specimens as as per organizational policy & procedure. 60;
• Performs Point of Care testing such as: EKG, Glucose Testing, and Pregnancy Test, Urinalysis, following organizational policy & procedure, and with documentation of any required competency in place.
• Preps the appropriate patient encounter ensuring that all relevant information for visit is up-to-date including bloodwork, radiology images, medications, and past medical history. 60;
• Reviews and imports any “Prepare for your Visit”, 60;“Outside Information” and patient history prior to provider encounter
• Works with clinical team to ensure logbooks related to equipment, specimen collection and other clinical safety measures are followed per FGP standards.
• Supports best practice workflows for MIPS by updating medical records with patient vital signs and Histories (Immunization, Medical & Surgical). 60;May also be required to scan and/or upload diagnostic reports according to their description and link them to their associated order in Epic.
• Maintains patient privacy as it relates to HIPPA standards.
• Handles appropriate patient calls and documents outcome of all patient communications as needed. Refers all clinical questions/concerns to RN/Provider.

• Assists with inbasket message management including any necessary tasks related to patient medical advice requests as per best practices
• Utilizes EPIC functionality to review and update patient records as well as maintain communication with peers and supervisors related to patient care
• Assists physicians with procedure and/or set-up according to the specialty where necessary 60;
• Stocks exam/treatment rooms and/or supply closets with medical supplies, linen and medical equipment as needed. Effectively communicates as supplies need to be replenished.
• Cleans and sterilizes designated equipment after use, , following organizational policy & guidelines, and with documentation of required competency in place.
• Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment.
• Reviews appropriate downtime procedures as it relates to patient visit 60;
• Completes annual competencies such as Fire Safety, Hazardous Waste, Medsled, HIPPA compliance, etc. 60;
• Partners with administrative and clinical personnel to complete prior authorization, medication refills and referrals related to patient continuity of care.
• Assists with prescription refill request by locating requested prescription in EMR, identifying last patient visit, and tasking RN, LPN, or Provider to evaluate, set up and/or process for renewal
• Accompanies physician into exam room and transcribes history, including history of present illness, past medical and surgical history, family and social histories, medications and allergies, physical exam, laboratory and radiologic orders as dictated by the MD and document accurately the physician's encounter with the patient.
• List all proper diagnoses and symptoms as well as follow up instructions and prescriptions as dictated by the physician.
• Documents patient orders including laboratory tests, radiology tests, medications, etc.
• Performs other duties as assigned.

Patient Experience and Access 60;

• Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter.

• 60; Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)
• 60; Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate
• 60; 60;Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging. 60;
• 60; 60;Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.
• 60; 60;Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)
• 60; 60;Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.
• 60; 60;Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.

Minimum Qualifications:
To qualify you must have a High School Diploma or the equivalent. Completion of a Medical Assistant Program from an accredited institution OR upon hire hold a current medical assistant Certification from a Nationally Recognized accredited institution (such as American Association of Medical Assistant(AAMA); American Medical Technologies (AMT); National Center for Competency Testing (NCCT); National Healthcare Association (NHA)). Competencies: Working knowledge of English is evident in verbal, reading and writing abilities; other language an asset; demonstrated ability in computer skills. Ability to complete multiple tasks efficiently and thrive in a team work environment which pursues a positive patient care experience.

Preferred Qualifications:
MA experience preferred. EKG, phlebotomy and venipuncture experience preferred.

Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.
NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.
View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $31.00 - $31.00 Hourly. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.
Learn more about NYU Langone Hospital—Long Island, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Medical Assistant, FGP - Cardiology - Lake Success.
In this role, the successful candidate The Medical Assistant is responsible for assisting physicians and/or Advanced Care Practitioners and nurses in providing patient care. This role is responsible for validating patient identifiers, preparing patients and rooms for examination, measuring and recording vital signs, drawing blood, and collecting other lab samples. The Medial Assistant is also responsible for administrative tasks, such as, scheduling appointments, answering phone calls, and performing data entry.

Job Responsibilities:

• Escorts patients to exam rooms
• Cleans and stocks exam rooms
• Measures and records patient vital signs
• Obtains and processes blood samples as per NYULH policy
• Support squality initiatives by following FGP guidelines for collecting and documenting information in the EMR
• Promotes a positive patient experience
• Communicates effectively with providers and administrative staff, escalate issues
• Answers phone calls
• Reviews and respond to inbasket messages
• Follows up on Rx refill requests
• Assists physician with patient intake & transcribing visit into EPIC
• Performs other duties as needed

Clinical & Administrative Responsibilities 60;
• Completes necessary intake which includes obtaining patient vital signs and other tests within defined scope of practice as needed. 60; 60;
• Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth. 60;
• Assists with maintaining patient flow to and from exam rooms and treatment areas. Assists in escorting patients and specimens throughout the facility.
• Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient. 60;
• Communicates the functionality and purpose of MyChart to patients during intake
• Ensures the appropriate translation services or equipment is in place prior to the start of visit 60;
• Assists with blood/specimen collection and ensures proper handling and processing of patient specimens as as per organizational policy & procedure. 60;
• Performs Point of Care testing such as: EKG, Glucose Testing, and Pregnancy Test, Urinalysis, following organizational policy & procedure, and with documentation of any required competency in place.
• Preps the appropriate patient encounter ensuring that all relevant information for visit is up-to-date including bloodwork, radiology images, medications, and past medical history. 60;
• Reviews and imports any “Prepare for your Visit”, 60;“Outside Information” and patient history prior to provider encounter
• Works with clinical team to ensure logbooks related to equipment, specimen collection and other clinical safety measures are followed per FGP standards.
• Supports best practice workflows for MIPS by updating medical records with patient vital signs and Histories (Immunization, Medical & Surgical). 60;May also be required to scan and/or upload diagnostic reports according to their description and link them to their associated order in Epic.
• Maintains patient privacy as it relates to HIPPA standards.
• Handles appropriate patient calls and documents outcome of all patient communications as needed. Refers all clinical questions/concerns to RN/Provider.

• Assists with inbasket message management including any necessary tasks related to patient medical advice requests as per best practices
• Utilizes EPIC functionality to review and update patient records as well as maintain communication with peers and supervisors related to patient care
• Assists physicians with procedure and/or set-up according to the specialty where necessary 60;
• Stocks exam/treatment rooms and/or supply closets with medical supplies, linen and medical equipment as needed. Effectively communicates as supplies need to be replenished.
• Cleans and sterilizes designated equipment after use, , following organizational policy & guidelines, and with documentation of required competency in place.
• Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment.
• Reviews appropriate downtime procedures as it relates to patient visit 60;
• Completes annual competencies such as Fire Safety, Hazardous Waste, Medsled, HIPPA compliance, etc. 60;
• Partners with administrative and clinical personnel to complete prior authorization, medication refills and referrals related to patient continuity of care.
• Assists with prescription refill request by locating requested prescription in EMR, identifying last patient visit, and tasking RN, LPN, or Provider to evaluate, set up and/or process for renewal
• Accompanies physician into exam room and transcribes history, including history of present illness, past medical and surgical history, family and social histories, medications and allergies, physical exam, laboratory and radiologic orders as dictated by the MD and document accurately the physician's encounter with the patient.
• List all proper diagnoses and symptoms as well as follow up instructions and prescriptions as dictated by the physician.
• Documents patient orders including laboratory tests, radiology tests, medications, etc.
• Performs other duties as assigned.

Patient Experience and Access 60;

• Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter.

• 60; Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)
• 60; Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate
• 60; 60;Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging. 60;
• 60; 60;Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.
• 60; 60;Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)
• 60; 60;Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.
• 60; 60;Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.

Minimum Qualifications:
To qualify you must have a High School Diploma or the equivalent. Completion of a Medical Assistant Program from an accredited institution OR upon hire hold a current medical assistant Certification from a Nationally Recognized accredited institution (such as American Association of Medical Assistant(AAMA); American Medical Technologies (AMT); National Center for Competency Testing (NCCT); National Healthcare Association (NHA)). Competencies: Working knowledge of English is evident in verbal, reading and writing abilities; other language an asset; demonstrated ability in computer skills. Ability to complete multiple tasks efficiently and thrive in a team work environment which pursues a positive patient care experience.

Preferred Qualifications:
MA experience preferred. EKG, phlebotomy and venipuncture experience preferred.

Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Hospital—Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.
NYU Langone Hospital—Long Island is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.
View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $55,326.59 - $55,616.08 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here

Great opportunity for a Family Practice or Internal Medicine Physician to join a large healthcare organization with a footprint throughout New Mexico - come join one of their clinics in Santa Fe, NM.

• Board Certified or Board Eligible Family Practice or Internal Medicine Physician
• You will join a great team and organization in this busy practice
• Mon-Fri schedule with 36 hours of patient care and 4 hours of admin time
• 4 day work week option
• Call to be discussed
• 15-25 patients per day
• EPIC EMR; MyChart as the Patient Portal
• You are paired with an MA
• Private office space
• Nationally competitive salary with a large sign on and relo assistance for a 3 yr commitment - $50,000 loan repayment options and much more available
• Please refer to Job ID.

Seeking BE/BC Urologist to join talented team in north TX.

Join a multi-specialty practice that is inclusive of; Internal Medicine Endocrinology Neurology The Largest Family Medicine Division in town in your same clinic OB/GYN Bariatric surgery Orthopedic Surgery Sports Medicine Podiatry And strong referral network to multiple specialists within the community Modern clinic facility with lab services and imaging services on-site Epic EHR AI initiated responses to MyChart messages Nuance Dragon Dictation Nuance DAX co-pilot Strong IT support on-site UroNav UroLift 2 Da Vinci Xi's with preferred block time available Compensation & Benefits: Stipend for those still in training Moving and marketing allowance 5 weeks of paid vacation 10 days of paid CME Rich employee benefits package Retirement plan Short/Long term disability Health, life, vision, and dental insurance This is a wonderful community to have a great work-life balance.

Your children enjoy great public schools or you may opt to send them to one of several, excellent private schools.

Your family is so close to Dallas/Fort Worth that you can drive in for dinner, shopping or to catch a Cowboys game, but you feel insulated from the crime, traffic and the Big City hassles.

In your downtime, you and your family relax on the lake, at your ranch or taking a bike ride on our 24 mile trail.

Third Happiest City in Texas National ranked as the 7 th Best City for Working Parents Ranked nationally as the 6 th Least Expensive City in the cost of living index Blue Ribbon public schools and excellent private schools.

Average commute is no more than 15 minutes Easy drive to Dallas, Ft Worth and Oklahoma City APPLY NOW or TEXT Job and email address to 636
- 628
- 2412.

Search all of our provider opportunities here: brittmedical DOT com/search-current-jobs

Transplant Coordination Specialist (Referral & Care Coordination)

We’re looking for a compassionate, detail-driven Coordination Specialist to serve as the first point of contact for children and families beginning their transplant journey. In this highly meaningful role, you’ll guide patients through complex processes with empathy, clarity, and precision. Helping ensure timely access to life-saving care.

Why This Role Matters

Behind every referral is a child and a family navigating one of the most overwhelming moments of their lives. Your ability to coordinate care, communicate clearly, and provide reassurance will directly shape their experience and outcomes.

What You’ll Do

As a key member of a multidisciplinary transplant team, you will:

• Serve as the primary intake and coordination specialist for pediatric liver and kidney transplant referrals
• Manage end-to-end referral workflows including scheduling, documentation, and authorizations
• Coordinate across teams: physicians, APPs, nurses, social work, finance, and external providers
• Ensure all clinical and regulatory requirements are accurate, complete, and audit-ready
• Track referral timelines and proactively address barriers to care
• Communicate with families through calls and MyChart follow-ups, offering guidance and reassurance
• Support recently implemented workflows in Epic, contributing to process improvements

What Makes You a Great Fit

You bring both skill and heart to your work. You’re someone who:

• Thrives in high-touch, patient-centered environments
• Communicates with empathy, especially when families feel overwhelmed
• Is highly organized and detail-oriented, with strong follow-through
• Adapts quickly and embraces evolving workflows and systems
• Has experience in referrals, scheduling, and care coordination (Epic preferred)

Qualifications

Required:

• High school diploma (or equivalent)
• At least 2 years of healthcare experience
• Experience coordinating across multiple disciplines (clinical, financial, and administrative teams)

Preferred:

• Bachelor’s degree or coursework in healthcare or related field
• Experience with payer authorizations and insurance processes
• Familiarity with transplant regulations (CMS, OPTN/UNOS)
• Background in process improvement (Lean, Six Sigma, etc.)

Position Details

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Active - Benefit Eligible and Accrues Time Off

Work Hours per Biweekly Pay Period: 80.00

Shift: M-F with Call Rotation

Location: 210 South Florida Avenue Lakeland, FL

Pay Rate: Min $106,953.60 Mid $133,692.00

Position Summary

The IS Senior Epic Server Engineer will be responsible for implementing and supporting Epic EHR solutions client and server components that take into account appropriate redundancy, availability, scalability, security and manageability requirements of Lakeland Regional Health’s IS Department. This individual will be part of a team that is responsible for the technical strategy, vision, architecture and evolution of LRH’s Epic implementation(s), infrastructure and ancillary technologies. This role will be responsible for architecture and implementations including, but not limited to, MyChart, Epic-Link, Epic Hyperspace Web, Epic interconnect servers, Epic FIPS servers, BCA and Web deployment, Kuiper, Haiku, and Canto to support Lakeland Regional’s patient, guest and employee population. He/she must have the experience and technical competence to implement server and application infrastructure, validate implementations and ready systems for operational hand overs. This individual will work collaboratively with other groups participating in system sustaining engineering activities such as upgrades, maintenance, enhancements, and expansions as well as provide last-level support of escalated technical issues. Knowledge of Cache or dba practices, VMware, Active Directory, and Citrix XenDesktop, and NetScaler preferred.

Position Responsibilities

People At The Heart Of All That We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

Safety And Performance Improvement

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

Stewardship

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

Standard Work: IS Senior Epic Server Engineer

• Designs, implements, manages and maintains the Epic Windows and Linux Server infrastructure, including installing/upgrading and/or deploying Epic applications on servers and clients using Kuiper, and System Pulse
• Manage and maintain Epic Virtual Servers, Hyperspace, EPS, Web BLOB, Hyperspace Web, BCA, MyChart, Carelink\Healthy Planet, Haiku, Rover, Care Everywhere, Home Health, Kuiper, and System Pulse services
• Support of other Epic Windows and Linux based applications as well as assisting other Epic 3rd party applications teams with their integration into Epic as needed
• Uses processes for monitoring performance of installed systems or services and takes corrective actions when necessary. Uses tools for capacity planning, reporting, and proactive problem solving. Screen and analyze application performance for potential bottlenecks, specify possible solutions, and act jointly with developers to apply those fixes
• Acts as a technical resource to evaluate evolving infrastructure technology and perform as a consultant interface to the business and clinical units for new company initiatives. Gather requirements from functional teams for their integrations with third party products
• Supports third party software implementation as a technical resource and maintains private and public cloud infrastructure
• Identify, repair, and resolve any Epic system hardware or software failures within the enterprise, in a timely manner and following company procedures and standards
• Evaluate applicable requirements to provide appropriate technical specifications and solutions for new and existing implementations
• Work closely with other departments, teams and engineers to build and troubleshoot virtual and physical systems and software implementations
• Develops and maintains systems documentation and technical procedures, user guides and run-books

Competencies & Skills

Essential:

• Subject matter expert on one or more of VMWare vSphere, ESXi, Horizon View and NSX, Citrix XenApp / Workspace with working knowledge of others
• Expert Knowledge of PowerShell, PowerCLi, PowerShell DSC
• Subject matter expert in Windows operating system administration, engineering and hardening, 2012, 2016, 2019 and Windows 10. MS Active Directory, Group Policy, DNS, DHCP, Microsoft SQL server administration to include high availability clustering
• Incident resolution, including ownership through resolution / break fix and ticket queue management
• Technically proficient, and certified by Epic in one or more of: Epic MyChart, Epic-Link, Epic Hyperspace Web, Epic interconnect servers, Epic FIPS servers, BCA and Web deployment, Kuiper, Haiku, and Canto

Nonessential:

• Certification multiple Epic disciplines, MyChart, Epic-Link, Epic Hyperspace Web, Epic interconnect servers, Epic FIPS servers, BCA and Web deployment, Kuiper, Haiku, and Canto
• Problem resolution, including ownership and communication through resolution
• Experience in a larger, highly available environment (500+ servers and multiple sites)
• VMWare Site Recovery Manager, PowerCLI/Scripting, vRealize/vCloud Operations Manager, vRealize/vCloud Automation
• ITIL / ITSM process and procedure. Strong troubleshooting and critical thinking skills

Qualifications & Experience

Essential:

• Bachelor Degree

Nonessential:

• Master Degree

Essential:

• Information Technology, Healthcare Administration, Information Management, or related field

Other information:

Experience Essential:

-Minimum six years of experience in IT infrastructure engineering to include: Inter-operational relationships of various infrastructure components, such as server systems, storage technology and software applications

-Server infrastructure and Server systems design, capacity planning, operations methodology, error detection and resolution techniques

-Expert level knowledge in administering VMware ESXi, vCenter, Horizon View, Citrix XenApp / Workspace

-Backup management, Disaster Recovery, vulnerability management, patch management and hot fixes on hardware, server OS and applications

-Experience managing and maintaining an electronic health record (EHR) in a large hospital environment

Experience Preferred:

-Server Hardware management with Cisco UCS Systems and/or HP ProLiant Servers OneView

-Enterprise system monitoring, log management and event analysis with an emphasis on event analysis, performance tuning and application optimization

-Expert level knowledge in server operating system, web servers and application hardening, developing and administering application security standards to include Client OS and Server OS

-Certification in one or more of the following: Microsoft SQL Server, Cache, Linux Operating System, Epic MyChart, Epic-Link, Epic Hyperspace Web, Epic interconnect servers, Epic FIPS servers, BCA and Web deployment, Kuiper, Haiku, and Canto

Certifications Essential:

-Microsoft MCSE, VMware VCP or Citrix CCEA

Certifications Preferred:

-Microsoft MCSE and one or more of: VMware VCP, Citrix CCEA or CCIA, Microsoft MCP, MCSA, or Other, Cisco CCNA, Palo Alto PCCSA

Position Information

Voted as one of the six “Most Wired” Advanced Healthcare Systems in America by Hospitals & Health Networks from 2013-2016, LRH has become a forerunner in the race to become one of the most technologically advanced hospitals in the country. With that distinction, Lakeland Regional Health is always looking for new and quality IT employees that will work closely with clinical staff members to care for our patients. Our IT department has a range of opportunities, which includes areas such as: Network Engineering, Enterprise Architecture, and Business & Financial Systems. We are seeking qualified and enthusiastic workers to join our team.

Active - Benefit Eligible and Accrues Time Off

Work Hours per Biweekly Pay Period: 80.00

Shift: M-F with Call Rotation

Location: 210 South Florida Avenue Lakeland, FL

Pay Rate: Min $83,803.20 Mid $104,759.20

Position Summary

The Epic Server Engineer will be responsible for implementing and supporting Epic EHR solutions client and server components that take into account appropriate redundancy, availability, scalability, security and manageability requirements of Lakeland Regional Health’s IS Department. This individual will be part of a team that is responsible for the technical strategy, vision, architecture and evolution of LRH’s Epic implementation(s), infrastructure and ancillary technologies. This role will be responsible for implementations including, but not limited to, MyChart, Epic-Link, Epic Hyperspace Web, Epic interconnect servers, Epic FIPS servers, BCA and Web deployment, Kuiper, Haiku, and Canto to support Lakeland Regional’s patient, guest and employee population. He/she must have the experience and technical competence to implement server and application infrastructure, validate implementations and ready systems for operational hand overs. This individual will work collaboratively with other groups participating in system sustaining engineering activities such as upgrades, maintenance, enhancements, and expansions as well as provide last-level support of escalated technical issues. Knowledge of Cache or dba practices, VMware, Active Directory, and Citrix XenDesktop, and NetScaler preferred.

Position Responsibilities

People At The Heart Of All We Do

Fosters an inclusive and engaged environment through teamwork and collaboration.

Ensures patients and families have the best possible experiences across the continuum of care.

Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

Safety And Performance Improvement

Behaves in a mindful manner focused on self, patient, visitor, and team safety.

Demonstrates accountability and commitment to quality work.

Participates actively in process improvement and adoption of standard work.

Stewardship

Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.

Knows and adheres to organizational and department policies and procedures.

Standard Work: IS Epic Server Engineer

Implements, manages and maintains the Epic Windows and Linux Server infrastructure, including installing/upgrading and/or deploying Epic applications on servers and clients using Kuiper, and System Pulse

Manage and maintain Epic Virtual Servers, Hyperspace, EPS, Web BLOB, Hyperspace Web, BCA, MyChart, Carelink\Healthy Planet, Haiku, Rover, Care Everywhere, Home Health, Kuiper, and System Pulse services

Support of other Epic Windows and Linux based applications as well as assisting other Epic 3rd party applications teams with their integration into Epic as needed

Uses processes for monitoring performance of installed systems or services and takes corrective actions when necessary. Uses tools for capacity planning, reporting, and proactive problem solving. Screen and analyze application performance for potential bottlenecks, specify possible solutions, and act jointly with developers to apply those fixes

Acts as a technical resource to evaluate evolving infrastructure technology and perform as a consultant interface to the business and clinical units for new company initiatives. Gather requirements from functional teams for their integrations with third party products

Supports third party software implementation as a technical resource and maintains private and public cloud infrastructure

Identify, repair, and resolve any Epic system hardware or software failures within the enterprise, in a timely manner and following company procedures and standards

Evaluate applicable requirements to provide appropriate technical specifications and solutions for new and existing implementations

Work closely with other departments, teams and engineers to build and troubleshoot virtual and physical systems and software implementations

Develops and maintains systems documentation and technical procedures, user guides and run-books

Competencies & Skills

Essential:

• Working knowledge of VMWare vSphere, ESXi, Horizon View and NSX, Citrix XenApp / Workspace
• Proficiency in PowerShell Scripting and automation
• Proficiency in Windows operating system administration, engineering and hardening, 2012, 2016, 2019 and Windows 10. MS Active Directory, Group Policy, DNS, DHCP, Microsoft SQL server administration to include high availability clustering
• Incident resolution, including ownership through resolution / break fix and ticket queue management
• Technically proficient, and aware of self-limitations with experience in one or more Epic technologies

Nonessential:

• Experience in Epic MyChart, Epic-Link, Epic Hyperspace Web, Epic interconnect servers, Epic FIPS servers, BCA and Web deployment, Kuiper, Haiku, and Canto
• Problem resolution, including ownership through resolution
• Experience in a larger, highly available environment (500+ servers and multiple sites)
• VMWare Site Recovery Manager, PowerCLI/Scripting, vRealize/vCloud Operations Manager, vRealize/vCloud Automation
• Strong troubleshooting and critical thinking skills. Problem resolution, including ownership through resolution specific to electronic health record (EHR) systems

Qualifications & Experience

Essential:

• Associate Degree

Nonessential:

• Bachelor Degree

Essential:

• Information Technology, Healthcare Administration, Information Management, or related field

Other information:

Experience Essential:

-Minimum three years of experience in IT infrastructure engineering to include: Inter-operational relationships of various infrastructure components, such as server systems, storage technology and software applications

-Engineering and administrative experience on Windows Servers 2012 and up, Windows 10, MS Active Directory, Group Policy, DNS, DHCP, MS SQL

-Proven competence in administering VMware ESXi, vCenter, Horizon View, Citrix XenApp / Workspace

-Backup management, Disaster Recovery, vulnerability management, patch management and hot fixes on hardware, server OS and applications

-Experience managing and maintaining an electronic health record (EHR) in a large hospital environment

Experience Preferred:

-Server Hardware management with Cisco UCS Systems and/or HP ProLiant Servers OneView

-Enterprise system monitoring, log management and event analysis with an emphasis on performance tuning and application optimization

-Experience in server operating system and application hardening, developing and administering application security standards to include Client OS and Server OS

-Certification in one or more of the following: Microsoft SQL Server, Cache, Linux Operating System, Epic MyChart, Epic-Link, Epic Hyperspace Web, Epic interconnect servers, Epic FIPS servers, BCA and Web deployment, Kuiper, Haiku, and Canto

-Problem resolution, including ownership through resolution

Certifications Essential:

-Microsoft MCSE, VMware VCP or Citrix CCEA

Certifications Preferred:

-Microsoft MCSE and one or more of: VMware VCP, Citrix CCEA or CCIA, Microsoft MCP, MCSA, or Other, Cisco CCNA, Palo Alto PCCSA

Position Details

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Active - Benefit Eligible and Accrues Time Off

Work Hours per Biweekly Pay Period: 80.00

Shift: On-Site M-F with Call Rotation

Location: 210 South Florida Avenue Lakeland, FL

Pay Rate: Min $83,803.20 Mid $104,759.20

Position Summary

The IS Epic Cache Database Administrator will be responsible for implementing and supporting Epic Database Solutions that take into account appropriate redundancy, availability, scalability, security and manageability requirements of Lakeland Regional Health’s IS Department. This individual will be part of a team that is responsible for the technical strategy, vision, architecture and evolution of LRH’s Epic implementation(s), infrastructure and ancillary technologies. This is a technical position providing analysis, configuration, maintenance, modification and monitoring of all Epic Caché and SQL databases. The ideal individual understands and supports best practices and requirements for data storage, database architecture, tuning, maintenance and reporting, ensuring hardware and software compatibility and optimization. This individual assists in and supports personnel in determining databases are available, backed up regularly, and can be restored. Participates in, and evaluates installations (server and database binaries), tests, and implementations of system hardware, clustering technologies, software, manufacturer’s maintenance releases and utilities. Analyzes system performance to ensure it is meeting availability and performance objectives. Evaluates and recommends team personnel in resolution of hardware and operating system, and application software problems. Develops and maintains documentation on design specifications and system/software development life cycle for development projects.

Position Responsibilities

People At The Heart Of All That We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

Safety And Performance Improvement

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

Stewardship

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

People At The Heart Of All We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

Standard Work: IS Epic Cache Database Administrator

• Implements, manages and maintains the Epic SQL Database infrastructure, including installing/upgrading and/or deploying Epic applications on servers and clients using Kuiper, and System Pulse. Installs database software (e.g. Oracle, SQL Server or InterSystems Caché)
• Manage and maintain Epic databases for Hyperspace, EPS, Web BLOB, Hyperspace Web, BCA, MyChart, Carelink\Healthy Planet, Haiku, Rover, Care Everywhere, Home Health, Kuiper, and System Pulse services
• Performs technical analysis, configuration, maintenance, modification and monitoring of databases on a variety of platforms including SQL, Cache, Windows Server OS and Linux
• Uses processes for monitoring performance of installed systems or services and takes corrective actions when necessary. Uses tools for capacity planning, reporting, and proactive problem solving. Screen and analyze application performance for potential bottlenecks, specify possible solutions, and act jointly with developers to apply those fixes
• Acts as a technical resource to evaluate evolving infrastructure technology and perform as a consultant interface to the business and clinical units for new company initiatives. Gather requirements from functional teams for their integrations with third party products
• Supports third party software implementation as a technical resource and maintains private and public cloud infrastructure
• Identify, repair, and resolve any Epic Database system hardware or software failures within the enterprise, in a timely manner and following company procedures and standards
• Evaluate applicable requirements to provide appropriate technical specifications and solutions for new and existing implementations
• Work closely with other departments, teams and engineers to build and troubleshoot system problems and software implementations
• Develops and maintains systems documentation and technical procedures, user guides and run-books

Competencies & Skills

Essential:

• Knowledge of database administration including analysis, architecture, configuration, maintenance, modification, monitoring, performance tuning and reporting. Primary support for Caché, MS SQL Server and Oracle databases
• Knowledge of data modeling, repository and warehousing concepts and best practices. Advanced knowledge of database development and reporting tools (i.e. Oracle Designer, Oracle Developer, PL/SQL, Crystal Enterprise/Crystal Reports, etc.)
• Knowledge of supported software development tools and programming languages (i.e. Visual Studio .NET, C# and/or VB.NET, ASP.NET, Web Services; Java and C++; PC and UNIX system administration)
• Proficiency in Windows operating system administration, engineering and hardening, 2012, 2016, 2019 and Windows 10. Microsoft SQL server administration to include high availability clustering
• Technically proficient, and aware of self-limitations with experience in one or more Epic technologies

Nonessential:

• Experience in Epic MyChart, Epic-Link, Epic Hyperspace Web, Epic interconnect servers, Epic FIPS servers, BCA and Web deployment, Kuiper, Haiku, and Canto Database Administration and Configuration
• Problem resolution, including ownership and communication through resolution
• Experience in a larger, highly available healthcare environment (500+ servers and multiple sites). Health Level 7 (HL7), ANSI and other healthcare system standards with knowledge of Health Care regulatory environment
• Understanding of computer and healthcare related concepts and vernacular with proficiency in oral and written communication
• Proven competence in troubleshooting and critical thinking skills. Problem resolution, including ownership through resolution specific to electronic health record (EHR) systems

Qualifications & Experience

Essential:

• Associate Degree

Nonessential:

• Bachelor Degree

Essential:

• Information Technology, Healthcare Administration, Information Management, or related field

Other information:

Experience Essential:

- Minimum three years of experience in IT infrastructure engineering to include: Inter-operational relationships of various infrastructure components, such as server systems, storage technology and software applications and database administration

- Engineering and administrative experience on Windows Servers 2012 and up, MS SQL, Cache, Oracle and related technologies

- Experience in administering a highly available and secure database environment

- Backup management, Disaster Recovery, vulnerability management, patch management and hot fixes on hardware, server OS and database applications

- Experience managing and maintaining an electronic health record (EHR) in a large hospital environment with the ability to document systems and write procedures for EHR system staff

Experience Preferred:

- Server Hardware management with Cisco UCS Systems and/or HP ProLiant Servers OneView

- Knowledge of enterprise system monitoring, log management and event analysis with an emphasis on performance tuning and application optimization

- Ability to work efficiently under pressure and make independent decisions. Ability to work independently under limited supervision and take initiative

- Certification in one or more of the following: Microsoft SQL Server, Cache, Linux Operating System, Epic MyChart, Epic-Link, Epic Hyperspace Web, Epic interconnect servers, Epic FIPS servers, BCA and Web deployment, Kuiper, Haiku, and Canto

- Problem resolution, including ownership through resolution

Certifications Essential:

- Microsoft Certified DBA, Cache Certified DBA

Certifications Preferred:

- Microsoft MCSE and one or more of: VMware VCP, Citrix CCEA or CCIA, Microsoft MCP, MCSA, or Other, Cisco CCNA, Palo Alto PCCSA