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Description:

Our team members are the heart of what makes us better.

 

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

 

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

 

The Radiology Technologist performs general x-ray procedures consistent with industry standards, regulations and Meridian policy, under the direction of the Physician.

 

In this role, you will need to be able to work in either Edison, NJ or Old Bridge, NJ.

 

Responsibilties:

A day in the life of a Radiology Technologist at Hackensack Meridian Health includes:

• Communication: Explains procedures to patients to inform and alleviate potential anxiety and to minimize need for additional exposure. Informs patients of follow up instructions as required. All information relayed to patients is clearly and accurately documented in the charts.
• Compliance: Consistently complies with CLIA, OSHA, and other state/government regulatory standards/ requirements and agencies. Refers regularly to the POL Policy Manual. Maintains records or logs as required by regulatory agencies.
• Customer Service: Greets patients and visitors in a prompt, courteous and helpful manner. Smiles, making patients/visitors feel welcome and important; makes direct eye contact; responds promptly to patients' needs; monitors radiology schedule or requests and works to ensure full patient satisfaction.
• Documentation: Reviews chart in advance of patient intake. Completes all required documentation according to standards established by the physician, in an accurate, legible and timely manner, and enters the date of service using MM/DD/YYYY format; Signs and dates all charts within a timely manner.
• Equipment Maintenance: Demonstrates ability to troubleshoot equipment. Maintains radiology equipment by performing scheduled cleanings/tests and documents results. Acts quickly and responsibly to ensure equipment is functioning properly.
• Financial Responsibilities: Performs x-rays in a manner that minimizes costly errors or need for utilization of additional supplies.. Ensures that equipment is serviced on time.
• Inventory Management: Monitors work area, supply inventory and equipment. Notifies Practice Manager, or designee, when supplies are low. Assists with unpacking, storing, and/or distribution of supplies upon delivery.
• Patient Satisfaction: Promotes patient satisfaction by providing excellent service by interacting in a friendly, helpful manner. Communicates potential patient satisfaction issues to the practice manager. Keeps informed regarding the practice's performance on patient satisfaction.
• Post Scan Procedures: Develops films of acceptable quality with minimum retakes. Completes proper forms and documents findings for physician review. Enters all required information into the database. Prints reports and distributes as per practice policy.
• Pre-Procedure Responsibilities: Obtains required demographic information from patient and verifies insurance coverage prior to initiating procedure. Completes pertinent patient history and accurately records data into medical record and/or radiology equipment.
• Radiology Procedures: Verifies the identity of the patient by asking the patient's full name and date of birth, which should be compared to the physician order. Assists the patient on and off the x-ray table as needed and assesses the immediate environment for potential safety concerns.
• May be involved in rooming patients including taking vitals and documentation in EPIC.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications:

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Completion of an AMA approved school of Radiologic Technology.
• BLS certification.

Licenses and Certifications Required:

• NJ Registered Radiological Technologist License.
• Basic Cardiac Life Support Certificate.

Licenses and Certifications Preferred:

• American Registry of Radiologic Technologists Certification.

 

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!      

Our client in the North Dallas area is seeking a Billing Coordinator to join their Accounting Team! The Billing Coordinator will have experience in the following.

Duties and Responsibilities: Prepare and process customer invoices Review billing data for accuracy and resolve errors Maintain billing records and supporting documentation Perform collections on past‑due accounts Assist with accounts payable processing and payment verification Research and resolve billing and account discrepancies Communicate with customers regarding billing and account inquiries Support audits and routine reporting as needed Requirements: Bachelor's degree in Accounting, Finance, or related field Proficiency with Microsoft Excel (pivot tables, vlookups, etc.) 3+ years of relevant experience Large ERP experience is a plus (SAP, Oracle, etc.) Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment.

This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries.

Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.

Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill.

Employing the Future™

Title: Database Administrator III Location: Lansing, MI (2-days onsite, 3-days remote Hybrid Schedule) Note: This is a W2 contract role – this role is NOT open to C2C, 1099, or 3 rd party candidates The Database Administrator will be responsible for providing Infrastructure DBA support for all SQL Server applications as a replacement for an intermediate Level DBA leaving the team.

The intention is to fill this position in the gap between the incumbent DBA leaves, and the position is backfilled, which will take several months.

We cannot afford to not have a resource working on the large and complex applications that we support, including several Tier 1 level applications that belong in the Bureau of Labs, Cancer Registry etc.

As an intermediate-level Database Administrator, this resource will participate in 24x7 software and hardware support for complex applications in several versions of SQL Server, with high availability and Disaster Recovery support, following industry and DTMB development standards.

They will; · Help develop and/or submit for approval, plan for installation, patch management maintenance, upgrades, and support for database systems · Evaluate impacts of change and new technology, recommend solutions to persistent problems, and serve as an Agency Services liaison to external consultants · Follow and enforce database standards, policies, and procedures · Research and draft guidelines within the boundaries of current policies and standards · Monitor space allocation across databases, and perform adjustments in test and development environments, as necessary and as prescribed by predefined standards/guidelines · Calculate disk space requirements for existing and/or new installations of existing business needs · Modify DBMS parameters based on capacity changes · Configure and execute database integrity checks · Monitor for database integrity checks · Install database base management software for development and test environments, and patches and service packs for development and test environments · Monitor and support clustered database environments · Monitor and support database replication and backup environments · Implement strategy to release unused space or repair fragmentation in test and development environments · Execute (run) scripts provided by Systems Analysts or Database Architects/Designers for creating and modifying database objects (tables, views, constraints, indexes, etc.) · Monitor database back-ups to ensure recoverability; troubleshoot backup errors · Monitor database jobs and scheduled processes in development, test, and production environments; participate in troubleshooting · Monitor database environments (using alert logs, trace files, alert mechanisms, and other tools) for issues and problems with database functionality, connectivity, or downtime · Follow standards and guidelines for database space allocation based on best practices and implementation considerations based on business requirements Job Qualifications: · 4+ years of database administration experience, specifically on SQL Server 16 and upwards · 2+ years of experience creating, updating, and maintaining systems documentation · Expertise in HA and DR solutions · Experience with Transparent Data Encryption within SQL Server · A minimum of a Bachelor's Degree in Computer Science, Information Systems, or other relevant field required .
Remote working/work at home options are available for this role.

Position Summary Transform lives by designing and implementing robust integration solutions between disparate software applications using various middleware platforms to include Mid-State Enterprise Resource Planning (ERP) tools and Active Directory environments.

This is not a remote position and will require an on-campus presence.

Duties & Responsibilities Plan, execute, and manage the integration and support of new and existing applications into Mid-State’s ERP and AD environments.

Troubleshoot and provide technical guidance for integrated software application issues, ensuring high availability and performance of connected applications.

Integrate systems technologies.

Improve application performance to include evaluating existing applications for effectiveness and making recommendations for improvement as appropriate.

Document integration designs, configurations, and operational procedures for future reference and knowledge transfer.

Support security subsystems.

Collaborate with business users and business analysts to translate business requirements into technical integration specifications.

Develop and maintain APIs and connectors to facilitate seamless data exchange and process automation across enterprise systems.

Other duties as assigned.

Qualifications Bachelor’s degree in Programming or related field required.

Minimum of three years of experience with API Design and Management (REST, GraphQL, OData, Lingk, OpenAPI/Swagger).

Minimum of five years of experience within the Microsoft Development Environment C#, MSSQL, ASPNET.CORE; on the Microsoft stack; and with SQL (complex queries, stored procedures, table design).

Knowledge of multiple integration disciplines, web services, REST, OData, file based with FTP.

Experience with system integration architecture and design; project management; Visual Basic.NET, Web and Server-Side programming; Windows and Exchange PowerShell.

Must possess excellent problem resolution, organizational, interpersonal, communication, and project management skills.

Must possess ability to: Achieve a satisfactory level of technical, functional, and/or professional skill or knowledge in position- related areas; keep up with current developments and trends in areas of expertise; leverage expert knowledge to accomplish results.

Leverage one’s practical knowledge and understanding of recent technology tools, solutions, and trends to improve work results, solve work problems, and take advantage of new business opportunities.

Place a high priority on the (internal or external) customer’s perspective when making decisions and taking action; implement service practices that meet the customers’ and own organization’s needs.

Identify and understand problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choose the best course of action by establishing clear decision criteria, generate and evaluate alternatives, and make timely decisions; take action that is consistent with available facts and constraints and optimizes probable consequences.

Maintain effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjust effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.

Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.

Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-impose standards of excellence rather than having standards imposed.

Demonstrate a positive attitude and approach toward work.

Must embrace Mid-State’s core values of student centeredness, commitment, accountability, respect, integrity, and exceptional service.

Compensation & Benefits Compensation is dependent upon experience and qualifications.

Benefits include health, dental, and vision insurance; life insurance; short-term and long-term disability; paid time off and holidays; flexible spending account; Wisconsin Retirement System; 403(b) and 457; employee assistance program; educational assistance; and employee wellness program.

How To Apply To be considered for this position, you must complete an online application.

You should have the following information available when completing an application: Contact information (addresses, phone numbers) Employment History Education Electronic copy of resume and transcripts Application materials submitted via mail, fax, email, or in-person will not be considered.

Incomplete applications or applications noting 'See Resume' will not be considered.

Continuous recruitment with first review of completed applications starting March 3, 2026.

Applications received on or after March 3rd may be considered in a secondary pool.

Please note that Mid-State’s main form of communication during the recruitment process is email.

In addition to receiving communications from email addresses with an @ domain, you may receive emails from .

Please be sure to watch your inbox as well as junk, spam, and clutter folders.

Equal Opportunity Mid-State Technical College, an equal opportunity employer and educator, does not discriminate on the basis of race, color, national origin, gender, disability, sexual orientation, or other applicable legislated categories, in its services, employment programs, and/or its educational programs and activities, including but not limited to admission, treatment, and access.

Mid-State Technical College provides reasonable accommodations to assist persons with disabilities to access or participate in its programs and activities.

The following person has been designated to handle inquiries regarding the nondiscrimination policies: VP-Human Resources, 32nd Street N, Wisconsin Rapids, WI 54494, Phone: 715-422-5325 or Email: .

Optimize Your Online Application Experience Below you will find a few technical tips to help ensure a positive and successful online application experience: Be sure to fill in each field in the application.

You will receive an error message at the time of submission and your application will not be submitted if each required field is not filled in.

Avoid clicking the back, forward, or refresh buttons while applying.

Doing so will interfere with the submission and may result in data loss.

Clear your browser's temporary files/cache and cookies prior to beginning the application.

Disable pop-up blockers.

Do not bookmark or favorite the application.

Navigate to the careers site each time you wish to access your saved/submitted application.

Your application session will remain open for 24 hours assuming you do not close your browser.

To ensure submission, complete the application process within that time frame.

The following browsers are currently supported: Internet Explorer 9, 10, 11 Firefox Google Chrome Safari The following operating systems are currently supported: Windows 7 and 8, both 32-bit and 64-bit, as well as Mac OS 10.6 and greater.

If you experience issues in submitting your online application, please contact Human Resources at 715.422.5568 .

Description:
Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Radiology Technologist performs general x-ray procedures consistent with industry standards, regulations and Meridian policy, under the direction of the Physician.

The schedule for this position is Monday-Friday from 9am-7pm and Saturday/Sunday from 8am-4pm.

Responsibilties:
A day in the life of a Radiology Technologist at Hackensack Meridian Health includes:

* Communication: Explains procedures to patients to inform and alleviate potential anxiety and to minimize need for additional exposure. Informs patients of follow up instructions as required. All information relayed to patients is clearly and accurately documented in the charts.
* Compliance: Consistently complies with CLIA, OSHA, and other state/government regulatory standards/ requirements and agencies. Refers regularly to the POL Policy Manual. Maintains records or logs as required by regulatory agencies.
* Customer Service: Greets patients and visitors in a prompt, courteous and helpful manner. Smiles, making patients/visitors feel welcome and important; makes direct eye contact; responds promptly to patients' needs; monitors radiology schedule or requests and works to ensure full patient satisfaction.
* Documentation: Reviews chart in advance of patient intake. Completes all required documentation according to standards established by the physician, in an accurate, legible and timely manner, and enters the date of service using MM/DD/YYYY format; Signs and dates all charts within a timely manner.
* Equipment Maintenance: Demonstrates ability to troubleshoot equipment. Maintains radiology equipment by performing scheduled cleanings/tests and documents results. Acts quickly and responsibly to ensure equipment is functioning properly.
* Financial Responsibilities: Performs x-rays in a manner that minimizes costly errors or need for utilization of additional supplies.. Ensures that equipment is serviced on time.
* Inventory Management: Monitors work area, supply inventory and equipment. Notifies Practice Manager, or designee, when supplies are low. Assists with unpacking, storing, and/or distribution of supplies upon delivery.
* Patient Satisfaction: Promotes patient satisfaction by providing excellent service by interacting in a friendly, helpful manner. Communicates potential patient satisfaction issues to the practice manager. Keeps informed regarding the practice's performance on patient satisfaction.
* Post Scan Procedures: Develops films of acceptable quality with minimum retakes. Completes proper forms and documents findings for physician review. Enters all required information into the database. Prints reports and distributes as per practice policy.
* Pre-Procedure Responsibilities: Obtains required demographic information from patient and verifies insurance coverage prior to initiating procedure. Completes pertinent patient history and accurately records data into medical record and/or radiology equipment.
* Radiology Procedures: Verifies the identity of the patient by asking the patient's full name and date of birth, which should be compared to the physician order. Assists the patient on and off the x-ray table as needed and assesses the immediate environment for potential safety concerns.
* May be involved in rooming patients including taking vitals and documentation in EPIC.
* Other duties and/or projects as assigned.
* Adheres to HMH Organizational competencies and standards of behavior.

Qualifications:
Education, Knowledge, Skills and Abilities Required :

* High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
* Completion of an AMA approved school of Radiologic Technology.
* BLS certification.

Licenses and Certifications Required :

* NJ Registered Radiological Technologist License.
* Basic Cardiac Life Support Certificate.

Licenses and Certifications Preferred :

* American Registry of Radiologic Technologists Certification.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

Description:
Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Radiology Technologist performs general x-ray procedures consistent with industry standards, regulations and Meridian policy, under the direction of the Physician.

The schedule for this position is Monday-Friday from 9am-5pm and weekends are 8am-4pm. This position is open from Memorial Day to Labor Day.
Responsibilties:
A day in the life of a Radiology Technologist at Hackensack Meridian Health includes:

* Communication: Explains procedures to patients to inform and alleviate potential anxiety and to minimize need for additional exposure. Informs patients of follow up instructions as required. All information relayed to patients is clearly and accurately documented in the charts.
* Compliance: Consistently complies with CLIA, OSHA, and other state/government regulatory standards/ requirements and agencies. Refers regularly to the POL Policy Manual. Maintains records or logs as required by regulatory agencies.
* Customer Service: Greets patients and visitors in a prompt, courteous and helpful manner. Smiles, making patients/visitors feel welcome and important; makes direct eye contact; responds promptly to patients' needs; monitors radiology schedule or requests and works to ensure full patient satisfaction.
* Documentation: Reviews chart in advance of patient intake. Completes all required documentation according to standards established by the physician, in an accurate, legible and timely manner, and enters the date of service using MM/DD/YYYY format; Signs and dates all charts within a timely manner.
* Equipment Maintenance: Demonstrates ability to troubleshoot equipment. Maintains radiology equipment by performing scheduled cleanings/tests and documents results. Acts quickly and responsibly to ensure equipment is functioning properly.
* Financial Responsibilities: Performs x-rays in a manner that minimizes costly errors or need for utilization of additional supplies.. Ensures that equipment is serviced on time.
* Inventory Management: Monitors work area, supply inventory and equipment. Notifies Practice Manager, or designee, when supplies are low. Assists with unpacking, storing, and/or distribution of supplies upon delivery.
* Patient Satisfaction: Promotes patient satisfaction by providing excellent service by interacting in a friendly, helpful manner. Communicates potential patient satisfaction issues to the practice manager. Keeps informed regarding the practice's performance on patient satisfaction.
* Post Scan Procedures: Develops films of acceptable quality with minimum retakes. Completes proper forms and documents findings for physician review. Enters all required information into the database. Prints reports and distributes as per practice policy.
* Pre-Procedure Responsibilities: Obtains required demographic information from patient and verifies insurance coverage prior to initiating procedure. Completes pertinent patient history and accurately records data into medical record and/or radiology equipment.
* Radiology Procedures: Verifies the identity of the patient by asking the patient's full name and date of birth, which should be compared to the physician order. Assists the patient on and off the x-ray table as needed and assesses the immediate environment for potential safety concerns.
* May be involved in rooming patients including taking vitals and documentation in EPIC.
* Other duties and/or projects as assigned.
* Adheres to HMH Organizational competencies and standards of behavior.

Qualifications:
Education, Knowledge, Skills and Abilities Required :

* High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
* Completion of an AMA approved school of Radiologic Technology.
* BLS certification.

Licenses and Certifications Required :

* NJ Registered Radiological Technologist License.
* Basic Cardiac Life Support Certificate.

Licenses and Certifications Preferred :

* American Registry of Radiologic Technologists Certification.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

TemporaryCustomer Experience Operations Supervisor At Percepta, we bring first-class service across each market we support.

As a TemporaryCustomer Experience Operations Supervisor in Melbourne, FL, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing The Customer Experience Operations Supervisor is responsible for the supervision of the Customer Experience teams and provides support for operational initiatives, which include identifying process improvement initiatives, analysis of call and escalation data, identification of workforce gaps and resolution, and presenting recommended action plans to the Sr.

Operations Manager based upon research performed.

Additionally, the Customer Experience Operations Supervisor partners with the Customer Experience Specialists ensuring high levels of customer satisfaction and will assist escalated customer calls by providing guidance to the team member and/or assisting with the call to ensure best resolution for the Customer.

During a Typical Day, You’ll • Employee Onboarding / Employee Experience o Responsible for manager assigned communications and responses within Enboarder (Percepta’s automated communications tool), including, but not limited to reviewing/acting upon questionnaire and survey information received from employees during various points of the first year of employment o Promote company and contact center values and culture o Act as employee advocate insuring a positive and rewarding introduction to the company, take action as needed to improve employee experience throughout lifecycle • Monitor and maintain service levels to ensure: o CX Specialists, CX Leads, Parts and Technical SME team members are properly supporting customers o Monitor schedule adherence o Look for opportunities to improve service levels o Manage customer handling (call flow) processes • Interact with Business Partners as needed including: o Attend Business Partner meetings to resolve and discuss program changes and enhancements o Handle special Business Partner report request o Keep abreast of anticipated program launches and changes o Inform Manager on all Business Partner interaction • Analyze and manage program trends and progress • Interact with key users for feedback to make process improvement / enhancement recommendations • Communicate all changes, enhancements, including call and workflow updates, etc.

to the appropriate personnel including the Senior Operations Manager, Learning & Development department, and Quality Assurance department on a consistent and timely manner • Develop, coach, support and evaluate the team; responsible for the development of the team: o Hold monthly scorecard meetings o Provide feedback and coaching timely o Discuss and implement career development opportunities o Create and deliver performance reviews o Set up for all new hires (ID's and workspace) o Maintain discussion logs o Manage attendance o Administer disciplinary action as necessary o Recognize and reward excellent team performance.

o Promote Employee engagement and moral building o Complete time sheet approvals and submit corrections timely o All other matters as it relates to daily management of the staff • Interview prospective new employees; provide feedback to Operations Manager and Talent Acquisition, and Human Resources • Work with Senior Operations Manager on monthly business reports and process improvement initiatives as needed • Evaluate and coach back customer service skills in quality assurance process o Ensure employees have the necessary training and job aids to perform their job responsibilities.

Strive to continuously improve Touchpoint and Pulse Survey results and employee satisfaction o Be visible and available on the floor.

Interact with the team as much as possible through team meetings, walking the floor, one-on-one meetings, etc o Adhere to and support all Percepta and Business Partner quality initiatives, systems and policies.

Support all Percepta Call-Center policies and procedures • Attend and participate in team meetings and leadership meetings o Communicate and generate enthusiasm and commitment for a positive work environment that fosters team performance o Complete training courses as directed by Operations and/or Learning & Development o Maintain professional working relationships • Complete additional tasks / projects as needed • Collaborate with multiple IT teams in the development of new system enhancements • Perform user acceptance testing of system enhancements • Respond to inquiries regarding system errors, functionality, and enhancements • Propose new enhancements based on observations, and experience with the applicable processes • Review agent disputes within Empower.

Determine accuracy of source data and make recommendations for correction of inaccurate values • Research, document and provide examples of Empower system defects.

Submit problem tickets to the applicable team for resolution • Coordinate with program management to ensure compliance with critical Empower metrics.

Provide detailed reporting of agent compliance when required metrics are not being met • Monitor approval deadlines and program status.

Communicate upcoming deadlines to program management to ensure critical deadlines are met What You Bring to the Role Education • High School Diploma or equivalent • Secondary education or equivalent experience
- preferred Experience • 3 – 5 years of Customer Call Center experience with 1 year of luxury hospitality, automotive, etc experience required • Experience in managing and coaching others and improving performance • Through understanding of contact center technologies, customer tracking systems, and their respective reporting systems
- preferred Skills • Detail-oriented with strong organizational skills, time management and planning – required • Strong working knowledge of the Internet, computers and software (i.e.

MS Office products, Internet Explorer) – required • Strong time management, organization and planning skills.

Able to prioritize, multitask, adapt and thrive in a fast paced, results-driven environment – required • Analytical and problem-solving skills – required • Excellent inter-personal skills.

Able to interact with all internal departments and levels of management • Self-starter who demonstrates a high level of initiative, resourcefulness and ability to work independently and interdependently among a team • Excellent verbal and written communication skills • Proficient Microsoft Office (Word, PowerPoint and Outlook) • Leadership Skills: o Team & consensus building o Good judgment in conflict resolution • Ability to create a supportive and conducive adult learning environment • Ability to drive employee satisfaction • Must represent Percepta professionally with all clients and external organization and contacts • Knowledge of Percepta Human Resources Policies and Procedures: Employee Relations/Corrective Action; Coaching and Feedback, Behavior Based Interviewing; Harassment/Professionalism in the Workplace • Strong customer service, interpersonal and relationship-building skills • Communicate and articulate in a professional and effective manner both orally and written.

Ability to exercise independent judgment and decision making What You Can Expect • Health/Dental/Vision/Life Insurance • Flexible Spending Account (FSA) and Health Savings Account (HSA) • 401(k) with company match • Vacation/Sick Time and Paid Holidays • Tuition Reimbursement • Employee Assistance Program • Employee Discount Program • Training and Development Programs (Percepta College) • Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.

Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.

At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.

Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.

Leave it better – We take ownership and leave every process, person, and place better than we found it.

Win together – We succeed as one—celebrating, supporting, and showing up for each other.

Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.

We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength.

It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

#LI-onsite

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.

We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure.

We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity.

Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys.

At Astound, we believe in creating astounding possibilities for everyone, everywhere.

A Day in the Life of the Broadband Technician I: Perform Residential install, service/repair, and disconnects
* (data, video, phone) on customer premises according to organizational standards and specs Provide a positive customer experience by ensuring/recording correct RF and signal levels within specifications before completion, thereby reducing the possibility of repeat phone calls and truck rolls due to errors Maintain appropriate levels of communication with leadership and dispatch, ensuring a highly productive route while sustaining performance metrics, safety and time management Provide customer education in the form of subject-matter expertise, focusing on both new/existing products and services, along with potential upsell opportunities on products and services that may increase customer satisfaction Operate company vehicle in safe and responsible manner Other duties as assigned What You Bring to the Table: Education: High school diploma or equivalent Environmental: Ability to work outdoors in varying weather conditions.

Experience: 6 months of satisfactory metrics OR 1 years external telecommunications technician Maintain satisfactory driving record and have a valid driver's license Knowledge of Ladder; Hand or Power Tools Customer Service Communication (verbal, written) Basic Computer Skills Aptitude to learn to skills Problem solving Time Management Teamwork Working alone We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program
*Benefits listed above are for regular full-time position The base salary in Massachusetts for this position is $22-$24 per hour plus opportunities for bonus, benefits and commission, if applicable.

The base pay range represents the low and high end of the hiring range for this job.

Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

It is specific to Massachusetts and may not be applicable to other locations.

Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.

Discrimination of any kind has no place here.

We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law.

We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.5c143e31-5e48-4549-b638-05792d185386

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.

We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure.

We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity.

Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys.

At Astound, we believe in creating astounding possibilities for everyone, everywhere.

A Day in the Life of the Broadband Technician I: Perform Residential install, service/repair, and disconnects
* (data, video, phone) on customer premises according to organizational standards and specs Provide a positive customer experience by ensuring/recording correct RF and signal levels within specifications before completion, thereby reducing the possibility of repeat phone calls and truck rolls due to errors Maintain appropriate levels of communication with leadership and dispatch, ensuring a highly productive route while sustaining performance metrics, safety and time management Provide customer education in the form of subject-matter expertise, focusing on both new/existing products and services, along with potential upsell opportunities on products and services that may increase customer satisfaction Operate company vehicle in safe and responsible manner Other duties as assigned What You Bring to the Table: Education: High school diploma or equivalent Environmental: Ability to work outdoors in varying weather conditions.

Experience: 6 months of satisfactory metrics OR 1 years external telecommunications technician Maintain satisfactory driving record and have a valid driver's license Knowledge of Ladder; Hand or Power Tools Customer Service Communication (verbal, written) Basic Computer Skills Aptitude to learn to skills Problem solving Time Management Teamwork Working alone We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program
*Benefits listed above are for regular full-time position The base salary in Massachusetts for this position is $22-$24 per hour plus opportunities for bonus, benefits and commission, if applicable.

The base pay range represents the low and high end of the hiring range for this job.

Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

It is specific to Massachusetts and may not be applicable to other locations.

Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.

Discrimination of any kind has no place here.

We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law.

We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.5c143e31-5e48-4549-b638-05792d185386

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.

We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure.

We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity.

Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys.

At Astound, we believe in creating astounding possibilities for everyone, everywhere.

A Day in the Life of the Broadband Technician I: Perform Residential install, service/repair, and disconnects
* (data, video, phone) on customer premises according to organizational standards and specs Provide a positive customer experience by ensuring/recording correct RF and signal levels within specifications before completion, thereby reducing the possibility of repeat phone calls and truck rolls due to errors Maintain appropriate levels of communication with leadership and dispatch, ensuring a highly productive route while sustaining performance metrics, safety and time management Provide customer education in the form of subject-matter expertise, focusing on both new/existing products and services, along with potential upsell opportunities on products and services that may increase customer satisfaction Operate company vehicle in safe and responsible manner Other duties as assigned What You Bring to the Table: Education: High school diploma or equivalent Environmental: Ability to work outdoors in varying weather conditions.

Experience: 6 months of satisfactory metrics OR 1 years external telecommunications technician Maintain satisfactory driving record and have a valid driver's license Knowledge of Ladder; Hand or Power Tools Customer Service Communication (verbal, written) Basic Computer Skills Aptitude to learn to skills Problem solving Time Management Teamwork Working alone We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program
*Benefits listed above are for regular full-time position The base salary in Massachusetts for this position is $22-$24 per hour plus opportunities for bonus, benefits and commission, if applicable.

The base pay range represents the low and high end of the hiring range for this job.

Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

It is specific to Massachusetts and may not be applicable to other locations.

Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.

Discrimination of any kind has no place here.

We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law.

We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.5c143e31-5e48-4549-b638-05792d185386