Service Desk Personnel

Job Title: Service Desk Personnel Location: Nashville, TN 37243 Duration: 12 Months Job Summary: We are seeking a Service Desk Personnel to provide first-level technical support to end users.

The role involves handling support tickets, troubleshooting IT issues, and ensuring smooth operation of systems, devices, and applications.

Key Responsibilities: Handle incoming IT support calls (up to 30/day) and resolve issues.

Manage and update tickets using ServiceNow.

Perform Active Directory tasks (password reset, unlock accounts, user lookup).

Troubleshoot printers, server queues, and local print issues.

Provide network support (VPN, Wi-Fi, LTE, connectivity issues).

Support iOS devices (iPhones/iPads setup, reset, backup/restore).

Assist with video conferencing tools (MS Teams, Cisco WebEx).

Provide remote support using RDP, Teams, WebEx, MSRA.

Perform hardware setup and deployment.

Troubleshoot application issues (permissions, compatibility, browser vs installed apps).

Required Skills: Experience in IT Helpdesk / Service Desk / Call Center support.

Strong customer service and communication skills.

Knowledge of Active Directory, ServiceNow or ticketing tools, Networking basics (VPN, Wi-Fi).

Ability to multi-task and handle high call volume.

Ability to lift to 50 lbs.

Preferred Skills: Experience with IT call centers.

Experience with printer troubleshooting & deployment.

Exposure to mobile device management (iOS).

Familiarity with Cisco tools and collaboration platforms.