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Tier 2 Service Desk Technician
Pella, IA
Position Overview
The Tier 2 Service Desk Technician is a key member of the IT Service Desk, responsible for resolving escalated technical issues, delivering exceptional customer service, and acting as a subject‑matter resource for Tier 1 technicians. This role requires strong technical troubleshooting skills, solid communication abilities, and a mindset focused on efficiency, accuracy, and customer satisfaction.
Tier 2 technicians support the team's mission to resolve 90% of tickets within 24 hours, prioritize personal contact with end users, and serve as the face of IT by providing outstanding service experience.
Key Responsibilities
Technical Support & Issue Resolution
- Serve as the primary escalation point for Tier 1 for complex or unresolved incidents.
- Diagnosing and resolving issues related to: - Windows & macOS operating systems
- Hardware (PCs, mobile devices, printers, peripherals)
- MFA, SSO, identity management
- Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
- Core enterprise applications (ERP, HRIS, ticketing systems, etc.)
- Perform remote and on-site troubleshooting as needed.
- Ensure root cause is identified and documented to minimize repeat issues.
Customer Experience & Communication
- Provide clear, empathetic, and professional communication with end users.
- Proactively follow up with customers to ensure full resolution and satisfaction.
- Maintain a strong service mindset—your team is the friendly “front door of IT.”
- Collaborate with users to educate them on tools, systems, and best practices.
Service Desk Operations
- Document all work thoroughly within the ServiceNow platform.
- Contribute to and maintain the knowledge base (KB articles, how‑to guides).
- Assist other team members with coaching, training, and escalations.
Process Improvement & Collaboration
- Identify opportunities to reduce ticket volume through automation or process changes.
- Work closely with infrastructure, security, and application teams to resolve cross-functional issues.
- Support problem management by identifying trends and recurring incidents.
- Help drive the team’s continuous improvement culture.
Qualifications
Required
- 5+ years of experience in IT support, including Tier 2 or Tier 3 responsibilities.
- Strong troubleshooting skills across hardware, software, and networking.
- Experience with Microsoft 365 administration and support.
- Proven ability to communicate technical concepts clearly to non‑technical users.
- Excellent customer service, communication, and documentation skills.
Preferred / Nice to Have
- 4-year IT degree or equivalent
- Certifications such as: - CompTIA A+, Network+
- Microsoft 365 Fundamentals (MS‑900)
- Azure Fundamentals (AZ‑900)
- Modern Desktop Administrator (MD‑102)
- Experience supporting enterprise environments with high service expectations.
Key Competencies
- Customer Focus – Approaches every interaction with empathy and helpfulness.
- Technical Acumen – Deep problem-solving ability and desire to understand root causes.
- Accountability – Owns issues from start through resolution.
- Team Collaboration – Works seamlessly with colleagues; mentors’ junior staff.
- Adaptability – Thrives in a fast-paced environment with shifting priorities.
- Continuous Improvement Mindset – Looks for ways to improve services, documentation, and processes.
SERVICE DESK ENGINEER (WA/OR/ID)
CANDIDATES MUST BE LOCAL TO THE SERVICE AREA AND BE LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES ON A FULL-TIME BASIS – INTERNATIONAL CANDIDATES NEED NOT APPLY
Since 1993, Right! Systems, Inc. (RSI) has been providing exceptional solutions and uncommon expertise to help our customers achieve lasting benefits. As a multi-vendor systems integrator, we maintain high-level certifications with key technology partners for one reason: our customers.
We are seeking a talented individual for the role of Service Desk Engineer. This is a full time position. Candidates must live in the service area and report to one of our corporate office locations as needed to perform job duties. This role reports to the Service Desk Manager.
You will be working on a team of highly skilled technicians and engineers across a wide range of disciplines, representing solutions from Cisco, Juniper, HPE, Aruba, Palo Alto, Fortinet, and more. Your role is to ensure that industry best practices and methodologies are applied to the deployment, integration, and operational support of our customer environments. This is a great opportunity to build your IT career while working on exciting technologies and environments.
Work schedule is typically Monday through Friday from 8am to 5pm in-office or onsite with rotational on-call scheduling for work after-hours and on weekends.
Duties/Responsibilities
- Build and maintain deep technical expertise across datacenter technologies including virtualization, Windows Server, storage, backup/DR, datacenter networking, and identity/core services (AD/DNS/DHCP).
- Resolve complex, multi-layer support incidents involving availability, performance, recoverability, and security across compute, storage, virtualization, and infrastructure services in a multi-customer MSP environment. Work from RSI offices to diagnose and resolve both emergency and chronic problems related to availability, security, performance, connectivity, and overall functionality.
- Partner with Service Desk, Network, Security, and Projects teams to deliver customer outcomes and improve service maturity through standardization, documentation, and automation.
- Attend or participate in various product training sessions and classes in order to broaden your skillset while maintaining RSI’s vendor relationships
- Meet with customers to discuss and outline new approaches and configurations that improve and enhance their current environments
- Other work-related duties as assigned
Qualifications/Requirements
1-3 years of equivalent technology experience
Able to demonstrate associate level expertise or equivalent certification level in one or more of the following areas:
- Datacenter / Virtualization
- VMware vSphere/ESXi/vCenter (preferred) and/or Hyper-V
- Compute platforms such as Cisco UCS and/or HPE
- Windows Server / Core Services
- Active Directory, DNS, DHCP, Group Policy
- General Windows Server administration and troubleshooting
- Storage / Backup / DR
- SAN/NAS concepts (iSCSI, snapshots, replication)
- Backup systems and restore validation / DR testing
- Cloud
- Azure / Entra ID integration, hybrid identity, M365 dependencies
- Hands-on experience supporting solutions from some of the listed vendors above
- Experience administering phone systems (Cisco, etc.) preferred
- Contact Center administration experience preferred
- Strong interpersonal, written, and oral communication skills
- Strong analytical and problem-solving skills
- Strong customer service orientation
- Candidate must be able to conduct research into issues and problems
- Candidate must be able to present ideas in user-friendly language
- Candidate must be highly self-motivated and self-sufficient
- Candidate must be able to effectively prioritize tasks in a high-pressure environment
- Candidate would either need to have a valid Driver’s license and vehicle insurance, or confirm their ability and means to report to the office daily on work days as scheduled, as an essential job function for this role.
Compensation/Benefits
Compensation $70-90k Annually DOE
RSI offers competitive salary, comprehensive benefits package that includes group medical, dental and vision insurance, 401(k), life insurance/LTD, and PTO (Paid Time Off) for vacation, sick and personal leave needs.
Right! Systems provides equal employment opportunity to all employees and applicants for employment without regard to race, color, creed, citizenship, status, national origin, ancestry, gender, genetic information, sexual orientation, gender expression or identity, age, religion, pregnancy or pregnancy-related conditions, physical or mental disability, marital status, veteran status, political affiliation, or any other characteristic protected by law.
Under moderate supervision, the IT Support Specialist - Service Desk (ITSS-SD), provides technical solutions to faculty, staff, and students for all aspects of PC/Apple/Mobile device support and configuration within a wide variety of end user environments.
All tasks and outcomes are documented and communicated within a ticketing application. The ITSS-SD works within an ITIL, metrics driven service operation environment providing technical set-up, support, service, and creative solutions for technology users. The ITSS-SD functions as a member of the Central Action Center (Service Desk) call center, owning and sharing tasks as workload as volume dictates. Must be capable of remote support, phone and chat support, support via e-mail, multi-team collaboration, and other duties as assigned. They will also coordinate with our Mobile Action and Learning Environments teams to deliver fully comprehensive support. All IT Support Specialists work in a 0-3 Tiered support environment. Any specialist may be required to work in any of the four tiers as needed.
The ITSS-SD must be able to work independently on moderately complex Windows and Apple technology while following documented protocols. All team members create documentation for the division's knowledge base. This role requires remaining current with emerging technologies via training, self-study, and peer interaction.
The ITSS-SDs are expected to understand and follow consistent defined processes for all service interactions while observing established standards. All team members focus on continual improvement in all areas.
- At all times employees are expected to uphold Creighton's core values and demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment, while adhering to all University Ethical Standards of Conduct, rules, regulations, and job requirements, including required educational trainings.
- Assists users, via telephone, remote tool and/or on-site visits, in troubleshooting and resolving Windows and Apple hardware and software issues. Recommends technical solutions for Creighton Users. Documents all workflow using standard incident/request management tools. Solves moderately complex problems and may coordinate required effort from multiple support groups. Tier1, Tier2 Incident and request fulfillment.
- Basic operational support. May have defined role within a team working towards stated objectives. All workflow and results are documented in a ticketing application. Process and knowledge documentation for all tasks.
- Moderately complex solution development and implementation for common problems and services. Work incidents and service requests that require moderate planning, testing, evaluating, and coordination. May involve multiple teams and vendors to resolve.
- Maintains and applies knowledge of Microsoft and Apple hardware, software, and operating systems including Apple, Microsoft and Android mobile technology. Learning new technology and sharing associated knowledge with others.
- Team meetings and other duties as assigned which may become a permanent duty of the position.
Qualifications:
- Bachelor's degree in related area and/or equivalent technical experience preferred.
- Minimum of 2 years combined experience in on or more of the following:
- Phone, deskside and/or remote based technical support experience for Microsoft and Apple technology.
- Working with Ivanti and/or Apple JAMF endpoint management platforms (or equivalent).
- Supporting mobile devices including Apple, iOS, Android, and Microsoft
- Understanding of basic TCP/IP network topologies and related technology.
Knowledge, Skills, and Abilities:
- Mobile Device Support - End User
- Service Desk Support - End User
- Hardware Support - End User
- Microsoft Office Suite Support including O365
- Windows OS / Apple OSx / iOS / Android - Familiarity
- Application Support - End User
- Peripheral Support - End User
- Video Conferencing - Video/Voice - End User
- Remote conferencing familiarity including Zoom and MS Teams
- Projection and display system support
- A/V presentation & capture systems
- TCP/IP network concepts
- Professional phone etiquette
- Customer service focus
- Accountable
- Adaptable
- Collaborative and teamwork-oriented
- Customer relationship manager
- Innovative and creative thinker
- Mission and service-oriented
- Openness (zest) for learning
- Results-oriented
- Excellent communication skills
- Professional phone etiquette
- Self-starter
- Detail-oriented
- Dependable
Licenses/Certifications:
- ITIL Foundations Certification or pass within first 6 months of accepting this position
- ITF Certification within first 6 months of accepting this position
- Windows and Apple certifications preferred
Job Purpose:
Seeking a Desktop Support Specialist to join the Technology team in New York. This individual will be responsible for both remote and in person support for all Employees. Duties include documenting, triaging, investigating, and resolving issues reported to the Service Desk. The Desktop Support Specialist will work closely with other teams within the technology department to understand the impact and root cause of issues. The successful candidate must be able to communicate clearly and concisely, particularly when under pressure. Technical proficiency, excellent problem-solving skills, professionalism, and solid communication skills are a must. The support specialist will also need to be comfortable working in a fast -paced environment with a demanding user base and should be passionate about delivering continuous improvement across our technology platform.
Duties & Responsibilities:
• Serve as the first point of contact for customers needing technical assistance.
• Must work East Coast Market hours
• Manage trouble calls via our ticketing system, phone, remote, and desk side visits to ensure courteous, timely, and effective resolution of end user issues
• Troubleshoot hardware, Windows 10, Windows 11 and application issues
• Install and upgrade software, setup hardware and configure systems and applications such as MS Office, One Drive, Zoom, softphones, turrets, printers, scanners, bio metric, data encryption, VPNWIFI configuration, and firmware updates for deskside equipment such as Cisco phones
• Install and manage Spyware/Malware tools
• Install and support Market Data Feeds, Bloomberg, Thomson Reuters, ICE, Fidessa, Redi+, Fidessa and Global Relay
• Provide first level network support and troubleshooting for both wireless and wired configurations
• A basic understanding of Active Directory at the Organization Unit level
• Troubleshoot Cisco Phone systems / Video conference
Requirements & Qualifications:
• Minimum 2-4 years of general IT Support with extensive customer-facing experience, would prefer the person to have trading desk support.
• Experience with incident management/ticketing system like ServiceNow
• Proficiency in current protocols, operating systems and standards including Windows 10, Windows 11, Microsoft/Office 365
• Experience with System Center Configuration Manager/Endpoint Manager
• Experience with patch management and application deployment
• Expertise troubleshooting, resolving, and supporting desktops, laptops, applications, hard phones and WIFI devices
• Ability to thrive in a fast-paced environment and work effectively under pressure
• Experience providing ongoing support to C-suite executives
• Experience working in a similar role at a brokerage firm, private equity, hedge fund, asset management firm, or investment bank preferred
• High school degree required; college degree strongly preferred
• Must be willing to get MS900 certification
Important Notes:
- Must be authorized to work full time in the U.S., BTIG does not offer sponsorship for work visas of any type
- No phone calls please, the applicant will be contacted within two weeks if successful
About BTIG:
BTIG is a global financial services firm specializing in institutional trading, investment banking, research and related brokerage services. With an extensive global footprint and more than 700 employees, BTIG, LLC and its affiliates operate out of 20 cities throughout the U.S., and in Europe, Asia and Australia. BTIG offers execution, expertise and insights for equities, equity derivatives, ETFs and fixed income, currency and commodities. The firm’s core capabilities include global execution, portfolio, electronic and outsource trading, investment banking, prime brokerage, capital introduction, corporate access, research and strategy, commission management and more.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. BTIG is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.
Compensation:
- BTIG offers a competitive compensation and benefits package. Salary range is based on a variety of factors including, but not limited to, location, years of applicable experience, skills, qualifications, licensure and certifications, and other business and organization needs.
- The current estimated base salary range for this role is $85,000.00 - $115,000.00 per year. Please note that certain positions are eligible for additional forms of compensation such as discretionary bonus or overtime.
Disclaimer:
Job Description
- Identifying logging and resolving IT incidents to restore normal service as quickly as possible This includes troubleshooting issues providing workarounds as escalating complex problems to the appropriate teams
- Handling requests for services like new software installations password resets or access to resources
- Providing guidance and support to users on various IT related topics including software usage hardware troubleshooting and security best practices Contributing to and maintaining a knowledge base to help users resolve issues independently and to improve the efficiency of the service desk
- Effectively communicating with users to understand their needs provide updates on their requests and ensure a positive customer experience 8-10 years in Service Desk Management
Skills
Mandatory Skills: ServiceDesk
SERVICE DESK ENGINEER (WA/OR/ID)
CANDIDATES MUST BE LOCAL TO THE SERVICE AREA AND BE LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES ON A FULL-TIME BASIS – INTERNATIONAL CANDIDATES NEED NOT APPLY
Since 1993, Right! Systems, Inc. (RSI) has been providing exceptional solutions and uncommon expertise to help our customers achieve lasting benefits. As a multi-vendor systems integrator, we maintain high-level certifications with key technology partners for one reason: our customers.
We are seeking a talented individual for the role of Service Desk Engineer. This is a full time position. Candidates must live in the service area and report to one of our corporate office locations as needed to perform job duties. This role reports to the Service Desk Manager.
You will be working on a team of highly skilled technicians and engineers across a wide range of disciplines, representing solutions from Cisco, Juniper, HPE, Aruba, Palo Alto, Fortinet, and more. Your role is to ensure that industry best practices and methodologies are applied to the deployment, integration, and operational support of our customer environments. This is a great opportunity to build your IT career while working on exciting technologies and environments.
Work schedule is typically Monday through Friday from 8am to 5pm in-office or onsite with rotational on-call scheduling for work after-hours and on weekends.
Duties/Responsibilities
- Build and maintain a deep technical understanding of technologies, including routing, switching, wireless, edge, and web application firewalls, servers, storage, backup systems and software systems
- Work on detailed and complex support incidents across multiple technologies and disciplines as part of a team of engineers
- Work from RSI offices to diagnose and resolve both emergency and chronic problems related to availability, security, performance, connectivity, and overall functionality
- Attend or participate in various product training sessions and classes in order to broaden your skillset while maintaining RSI’s vendor relationships
- Meet with customers to discuss and outline new approaches and configurations that improve and enhance their current environments
- Other work-related duties as assigned
Qualifications/Requirements
- 1-3 years of equivalent technology experience
- Able to demonstrate associate level expertise or equivalent certification level in one or more of the following areas:
- Networking (Cisco, Aruba, Juniper)
- Wireshark/tcpdump comfort and ability to isolate “network vs app vs ISP.”
- Hands-on experience supporting solutions from some of the listed vendors above
- Create and maintains network diagrams, runbooks, configs, “known issues,” and standardized deployment templates
- Experience planning and executing network changes with rollback plans, maintenance windows, and stakeholder communications
- Run short client calls, summarize issues plainly, and provide “what happened / what we did / what’s next” updates
- Demonstrate ability to deliver consistent outcomes across multiple customer environments by following standardized processes, documenting thoroughly, and communicating proactively
- Strong interpersonal, written, and oral communication skills
- Strong analytical and problem-solving skills
- Strong customer service orientation
- Candidate must be able to conduct research into issues and problems
- Candidate must be able to present ideas in user-friendly language
- Candidate must be highly self-motivated and self-sufficient
- Candidate must be able to effectively prioritize tasks in a high-pressure environment
- Candidate would either need to have a valid Driver’s license and vehicle insurance, or confirm their ability and means to report to the office daily on work days as scheduled, as an essential job function for this role.
Compensation/Benefits
Compensation DOE
RSI offers competitive salary, comprehensive benefits package that includes group medical, dental and vision insurance, 401(k), life insurance/LTD, and PTO (Paid Time Off) for vacation, sick and personal leave needs.
Right! Systems provides equal employment opportunity to all employees and applicants for employment without regard to race, color, creed, citizenship, status, national origin, ancestry, gender, genetic information, sexual orientation, gender expression or identity, age, religion, pregnancy or pregnancy-related conditions, physical or mental disability, marital status, veteran status, political affiliation, or any other characteristic protected by law.
Job Title: Level 1 IT helpdesk agent
Skills: Troubleshooting, IT helpdesk
Experience: 1+ Years
Job Location: Sioux Falls, South Dakota
Onsite role and Full time
We at Coforge are hiring Level 1 IT helpdesk agent with the following skillset:
- Provide Level 1/2 support to the client.
- Identify issues and escalate issues when necessary.
- Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
- Escalate user issues to appropriate resources when necessary.
- Perform software, hardware and basic network troubleshooting.
- Clearly document user issues and troubleshooting steps.
- Maintain technical documentation.
- Perform other duties as assigned.
About RFS®
At RFS®, we don’t just manage projects—we build lasting partnerships. Our mission is to deliver exceptional multisite project management through constant communication, technical excellence, and a commitment to quality.
As RFS® continues expanding nationally, our technology systems play a critical role in supporting operations, communication, and data-driven decision making. We’re looking for a systems-minded IT Coordinator who thrives in a fast-paced environment and enjoys helping teams work more efficiently through reliable technology and strong system support.
Role Overview
The IT Coordinator supports the day-to-day operation of the company’s technology systems and provides internal help desk support across the organization.
This role requires strong troubleshooting ability, clear communication, and a systems-oriented mindset. The IT Coordinator will help maintain user access, configure employee technology, and support core platforms such as Salesforce and Microsoft 365.
You’ll serve as a key support resource for Team Members across the company, helping resolve technical issues, maintain system reliability, and contribute to the ongoing improvement of our technology environment.
This position is based in Brooksville, FL, with hybrid flexibility depending on operational needs.
Key Responsibilities
- Provide help desk support and resolve internal technical issues across company systems
- Troubleshoot hardware, software, and user access issues for Team Members
- Configure laptops, mobile devices, and system access for new employees prior to onboarding
- Administer and support internal platforms including Salesforce and Microsoft 365
- Maintain user permissions and system configurations across company tools & platforms
- Assist with the development and maintenance of internal documentation, SOPs, and system procedures
- Monitor recurring issues and help identify opportunities to improve system workflows and processes
What Makes You a Fit
- Experience in IT support, help desk, or systems administration
- Hands-on experience supporting Salesforce or similar CRM platforms
- Strong troubleshooting and problem-solving ability
- Comfortable supporting both hardware and cloud-based systems
- Clear communication skills and the ability to assist non-technical users
- Organized and systems-minded with the ability to manage multiple support requests
- Service-oriented mindset with a desire to help teams succeed through reliable technology
What We Offer
- Competitive compensation and quarterly performance incentives
- Growth opportunities as RFS® expands
- Collaborative, high-performance culture
- Hands-on training & professional development support
- Tuition reimbursement & opportunities to expand technical certifications
Contract - Tier 2 Help Desk Technician
12 Months ++
W-2: Includes Benefits, PTO
Medix is looking for a seasoned Tier 2 Help Desk Technician to support a public healthcare system serving Harris County, Texas, operating multiple hospitals, specialty clinics, and community care locations across the Houston area.
We are seeking technical deployment resources who can assist with endpoint setup, infrastructure readiness, and device validation for new and remodeled facilities. These resources will play a critical role in ensuring technology infrastructure is ready prior to operational go-live for facility projects across the system
Daily Responsibilities:
- Install and configure desktop computers, laptops, and endpoint devices
- Deploy and configure printers, scanners, and peripheral hardware
- Support device deployments across multiple healthcare facilities
- Assist with workstation configuration and endpoint validation
- Troubleshoot hardware, operating system, and connectivity issues
- Validate that devices are properly connected to network resources and enterprise systems
- Support device testing activities prior to operational go-live
- Work alongside vendor installation teams during infrastructure deployments
- Escalate issues that may impact deployment timelines or system functionality
- Document device installations and support activities as needed
Public - Required Skills
- 4+ years of experience in desktop support, field services, or IT deployment roles preferably in a hospital setting
- Experience installing and troubleshooting PC hardware and endpoint devices
- Experience configuring printers and peripheral devices
- Strong troubleshooting skills related to hardware and operating systems
- Ability to work onsite across multiple locations
- Experience supporting large-scale device deployments or infrastructure rollouts
- Strong communication and collaboration skills
Public - Preferred Skills
- Experience supporting healthcare IT environments
- Experience supporting Epic or other EHR environments
- Experience participating in Epic Technical Dress Rehearsal (TDR) or go-live support
- Experience supporting technology deployments during facility openings or relocations
- Experience coordinating work with vendor installation teams
- CompTIA A+ or Network+ certifications
12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C)
Onsite daily in 19106 (Philadelphia, Pennsylvania)
Pay up to $38.50/hr. (No PTO and No Paid Holidays)
The ideal candidate will have a solid background supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred.
The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.
Responsibilities:
- Be the face of IT to corporate employees in the respective office location.
- Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc).
- Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
- Work to improve the procurement and asset management practices for IT hardware and software.
- Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely.
- Work with Finance and IT leadership to manage budgets and costs for IT spend.
- Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
- Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
- Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
- Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
- Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
- Participate in after-hours, on-call support rotation.
Required Skills:
- 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows)
- Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
- Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
- Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
- Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
- Customer focused approach to delivering excellent service and support to internal customers.
The estimated pay range for this position is USD $35.00/Hr. - USD $38.50/Hr.
Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.
