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Technical Delivery Executive

Position Overview

As a Technical Delivery Executive at Encore Talent Solutions, you will focus on full lifecycle recruiting for highly specialized technical roles within software engineering, data engineering, cloud, and modern application development environments.

This role is ideal for a recruiter with strong technical acumen who enjoys digging into engineering skill sets, understanding technical project requirements, and delivering high-quality candidates in fast-paced client environments.

You will partner closely with Account Executives and hiring managers to identify, assess, and place top technical talent in contract, contract-to-hire, and direct placement opportunities.

Key Responsibilities

Technical Sourcing & Talent Pipeline Development

• Source and engage technical professionals across software engineering and data-focused roles, including:
• Backend, Frontend, and Full Stack Engineers
• Data Engineers
• DevOps & Cloud Engineers
• QA Automation Engineers
• Application Support & Infrastructure Engineers
• Develop advanced Boolean searches across LinkedIn, job boards, and technical platforms.
• Build and maintain active pipelines of engineering talent aligned to current and anticipated client needs.
• Proactively identify passive candidates within competitive technical markets.

Technical Screening & Candidate Evaluation

• Conduct detailed phone screens to evaluate:
• Programming language proficiency (e.g., Java, .NET, Python, JavaScript frameworks)
• Cloud platform experience (AWS, Azure, GCP)
• Database technologies (SQL, NoSQL, Snowflake, etc.)
• DevOps tools and CI/CD pipelines
• Agile/Scrum experience and team collaboration
• Assess both technical competencies and cultural alignment.
• Accurately document candidate qualifications and feedback within the Applicant Tracking System (ATS).

Delivery & Process Management

• Submit qualified candidates to job requirements with clear, detailed write-ups.
• Coordinate interview scheduling and manage communication between candidates and clients.
• Maintain consistent follow-up throughout the recruitment lifecycle.
• Support offers negotiations and onboarding coordination.
• Ensure a high-quality candidate experience from initial outreach through placement.

Market & Technical Awareness

• Stay informed on evolving technological trends within:
• Application development
• Cloud migration
• Data platform modernization
• Automation and DevOps practices
• Continuously expand knowledge of technical terminology and emerging tools to improve screening effectiveness.

Required Qualifications

• 3–5 years of full lifecycle Information Technology recruitment experience.
• Demonstrated experience recruiting for software engineering, data engineering, or infrastructure roles.
• Working knowledge of modern technology stacks and development environments.
• Ability to interpret technical job descriptions and translate them into effective sourcing strategies.
• Strong verbal and written communication skills with a professional phone presence.
• Highly organized with the ability to manage multiple technical searches simultaneously.
• Ability to work in a fast-paced, deadline-driven environment.
• Strong attention to detail and commitment to quality.

Preferred Qualifications

• Experience within a staffing or consulting environment.
• Exposure to enterprise-level or product-based technology teams.
• Bachelor’s degree in communications, Business, Information Systems, or related field.

Core Competencies

• Technical curiosity and learning agility
• Strategic sourcing capability
• Relationship-building skills
• Accountability and follow-through
• Adaptability in changing technical markets
• Strong customer service mindset

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Title: Precision Metal Forming Set up Operator- Four Slide

Job Summary:

The Metal Forming Setup/Operator is responsible for the set up and operation of all metal forming and coiling equipment to produce quality parts with an emphasis on on-time delivery.

Supervisory Responsibilities: None

Duties/Responsibilities:

• Machine capabilities- set up, debug, and run complex parts.
• Programming capabilities- able to write and modify machine programs.
• Run multiple machines.
• Inspect parts to ensure compliance to QAP's
• Train operators.
• Ability to maintain effective production and maintenance schedules.
• Knowledge of modern wire and flat ribbon stock forming techniques and methods.
• Document process using setup sheets and logs.

Additional Responsibilities:

• Involved in quoting rates and process for part production.
• Involved in tool design.
• De-bug new tools.
• Service tools as required, whenever time is available.
• Document tool print changes

Required Skills/Abilities:

• Ability to use measuring instruments to inspect parts.
• Ability to interpret part drawings and blueprints.
• Ability to set up miniature tooling.
• Ability to adjust tool settings.
• Ability to work in a teamwork environment.
• Must have good communication and leadership skills to aid in training co—workers.
• Must have computer skills.

Education and Experience:

• Must have experience in handling and inspecting small and complex parts.
• High school diploma or G.E.D required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.

Blue Cypress Consulting is seeking a Senior Utility Management Services (UMS) Consultant to support current projects and facilitate the expansion of our utility management and community planning consulting services in the Southeast. It is our intent to continue growing our presence in the Atlanta area and the region. As an integral part of our collaborative business development and technical team, this Senior Utility Management Consultant will manage client projects, lead/mentor early- to mid-career staff, develop and maintain client relationships, participate in business development activities, and contribute to internal business strategies. The ideal candidate has a minimum of 8 years of experience as a utility management and/or engineering consultant at an A&E firm within the Southeast (preferably Atlanta metro-area) with a focus on water, wastewater, and/or stormwater systems. This candidate must have a successful track record of leadership, delivering projects on time and on budget, developing and maintaining client relationships, managing complex projects, and leading business development activities. They should thrive in a fast-paced, collaborative environment and exemplify Blue Cypress’s values: Collaboration, Strategic Development, and Improvement-Oriented Growth.

This person will be expected to develop and lead these potential types of projects for clients: conduct strategic planning efforts, perform operational assessments, lead business transformation projects, examine the effectiveness of information management tools and the data generated, design and conduct analyses to identify actionable insight, effectively communicate recommendations in writing and in presentations to a variety of audiences, design improvement strategies and initiatives, and support implementation of new business practices, information management tools, etc.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function mentioned satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Necessary accommodations will be provided in compliance with the Americans with Disabilities Act and state or local law.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to list ALL responsibilities or qualifications of the job.

Responsibilities include:

• Provide specialized management consulting services in areas that may include: strategic planning, infrastructure management/asset management, operational optimization/lean processes, regulatory support, maintenance management, capital planning/forecasting, system planning, technology selection/on-boarding, data management/analytics/visualization, etc. More detailed related duties may include:
• Plan, design, and implement operations and maintenance optimization and capital planning and renewal strategies for water, wastewater, and/or stormwater for utilities
• Design and oversee analyses on large infrastructure datasets, such as GIS, computerized maintenance management system (CMMS), customer information systems, condition assessment/inspection databases, capacity assessment/hydraulic modeling, etc.
• Perform services on-site or off-site to support client staff in performing their day-to-day activities, such as planning/scheduling, condition assessment, capacity assessment, contractor management, etc.
• Design and implement analytics and dashboard platforms
• Perform project management on concurrent projects ranging from small to large, complex projects and successfully deliver these on time and on budget. Plan and designate project resources, prepare budgets, monitor progress, and keep clients and internal staff informed throughout the duration of the project
• Perform quality control and quality assurance reviews of deliverables in accordance with Blue Cypress policy
• Maintain and grow client relationships and assess client needs with the goal of delivering tailored, cost-effective solutions. Participate in business development activities such as client engagement, proposal writing, and presentations
• Work in a fast-paced environment with oversight from the Regional Director. Take direction from and proactively communicate to multiple internal stakeholders.
• Collaborate regarding internal strategic business planning and lead or support internal strategic initiatives
• Supervise, delegate, and oversee work of early- to mid-career staff
• Periodic travel required
• Perform other related duties as necessary or assigned

Minimum Qualifications

• Bachelors degree in Civil Engineering, Environmental Engineering, or a related technical discipline such as environmental science/management, GIS/information management/data analytics or equivalent experience
• Minimum of 8 years of experience as a manager or consultant in a Southeast/Atlanta A/E firm with a focus on water, wastewater, or stormwater systems
• Advanced proficiency in infrastructure management and asset management consulting services
• Demonstrated strong project management skills with ability to effectively manage collaborative teams with concurrent projects and deadlines
• Established network of professional contacts in utility field within the Southeast region, particularly Atlanta-metro, including local engineering firms and infrastructure clients
• Proven ability to establish and grow client base
• Strong written and verbal communication skills
• Enthusiasm, professionalism, creativity, and strong interpersonal skills
• Outstanding critical thinking skills
• Must be detail-oriented and able to prioritize, multitask, and organize complex projects
• Strong interest in local government and public agency operations and management, utility management, and asset management consulting services
• Ability to periodically travel to utilities across the region or country

Preferred Qualifications

• Master’s degree in engineering, public administration, business administration, environmental science, GIS, or other technical graduate science degree
• Licensed professional engineer (PE) in the State of Georgia
• Experience in environmental regulatory space
• Certification in Asset Management
• Certified Project Management Professional (PMP)
• Certified GIS Professional
• Experience or interest in growing into airport, transit, transportation, or other physical infrastructure intensive sectors

Required software proficiencies include:

• Microsoft Office applications (Excel, Word, Outlook, PowerPoint, OneNote, Sharepoint)
• Must be proficient in creating pivot tables, pivot charts, writing formulas (e.g., performing v-lookups) within Microsoft Excel

Preferred software proficiencies include:

• Microsoft specialized applications (Access, Power Query, PowerPivot, Visio, Project)
• Writing queries and joining tables within Microsoft Access or similar SQL environment
• ESRI ArcGIS ArcMap and/or Pro and various extensions such as Spatial Analyst
• Esri Apps including Workforce, Survey123, Collector, etc.
• Understanding of industry software such as Trimble Cityworks, Central Square’s Lucity, Infor/Hansen, IBM Maximo, InfoAsset Planner, hydraulic and hydrological modeling, CCTV, FOG, Fleet, etc.
• Understanding of data warehouse and business intelligence tools such as Tableau, Qlik, Power BI, etc.

Supervisory Responsibilities

This position is responsible for supervising direct reports in the SE.

Travel

There is potential travel of approximately 15% consisting primarily of travel within the local Metropolitan Area (e.g. driving to client sites, attending meetings/conferences, etc.) with some travel that may be required out of state.

Work Authorization

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This is a hybrid position (in office/remote). We offer a telecommute option to work once a week from the office, with a minimum of 6 times per month at the office, and the remainder of the time to work from home. If desired, employees may work up to every day in the office instead of at home. During onboarding, new hires may be required to work more frequently in-person at the office with their supervisor. While in the office, the employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment. Smoking and vaping shall be prohibited in all enclosed areas within the workplace.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

3 Arts Entertainment, an established management company based in Beverly Hills, has an immediate opening for an Assistant to an Atlanta-based Manager/Partner who represents a variety of high profile clients. The Assistant will manage a busy and fast-paced desk where duties include general administrative tasks, scheduling, rolling calls, coordinating bookings, and interacting with clients and their representatives.

Previous experience at a mainstream agency or management company is preferred. We are seeking someone with a desire to grow a career within talent management, extremely well-organized, detail-oriented, and has a passion for entertainment. In addition to multitasking and communicating effectively with a variety of people, successful assistants are results-oriented and work strategically in partnership with their managers.

Qualifications:

4-year college degree

Demonstrated interest in entertainment

Outstanding communication and organizational skills

1+ years of agency experience preferred

If you think you would be a fit for this position, please attach your resume and a cover letter outlining your skills and experiences.

The American Board of Internal Medicine (ABIM) is currently seeking a Digital Communications Specialist - Web to join our Communications team. The Digital Communications Specialist is responsible for implementing, executing, and assisting with the daily operations of the ABIM digital platforms. This position requires a digitally savvy, detail-oriented professional to help power the everyday experience of our online presence. In this role, you’ll support and execute the daily operations of ABIM’s digital platforms so everything runs smoothly and stays engaging. You’ll collaborate on projects, help shape communications, enhance digital features, and play a key role in coordinating our bi-annual Subject Matter Expert (SME) review.

Reporting to the Senior Director of Engagement and Digital Experience, the Digital Communications Specialist will have the following primary responsibilities:

• Supports digital platform projects from planning to delivery, serves as a point of contact for stakeholders on digital platforms. Tracks and maintains digital project information.
• Update and maintain content across the public website, physician portal, and portal app using the CMS, including publishing and formatting pages and announcements, and conducting regular audits to identify outdated content, broken links, and usability issues.
• Lead periodic SME review cycles by coordinating approvals, maintaining documentation of sign‑offs and outcomes, and updating or revising digital content based on stakeholder feedback and recommended enhancements.
• Review the Help Desk Ticket queue and website banner alert calendar and address within requested time frame. Coordinate with content owners to schedule and deploy updates.
• Support ongoing blog and newsletter publishing by uploading, formatting, and publishing content with correct tagging, metadata, and SEO; performing QA checks; coordinating SME reviews; monitoring performance; and recommending improvements based on engagement data.
• Manage edits and testing for the Physician Portal App by validating content updates, links, and integrations; testing functionality across devices and operating systems; and logging, tracking, and communicating bugs or issues to development teams.
• Conduct regular quality assurance and accessibility testing to ensure digital content is accurate, user‑friendly, and compliant with organizational and legal accessibility standards (e.g., WCAG).
• Track analytics across all digital platforms by creating quarterly Google Analytics reports, summarizing key trends to inform business decisions, and ensuring accuracy and consistency in all data and reporting.

The ideal candidate has a minimum of 5 years of hands-on experience in website management and digital platform optimization. Experience with website content strategy, UX/UI best practices, web analytics, and CMS administration is strongly preferred. Detailed knowledge of web standards including responsive design, front-end development, performance optimization, accessibility compliance, and usability principles is required. Strong analytical skills and the ability to translate data insights into actionable website enhancements and conversion-focused recommendations are essential. Experience with user testing, basic HTML/CSS/JavaScript, and graphic design principles is preferred.

A demonstrated knowledge of the following software, languages, and tools as listed below are necessary to succeed in this role:

• CMS Platforms (Umbraco)
• Word Press
• Google Analytics
• Adobe Creative Suite (specifically, Photoshop and Illustrator)
• Project Management tools (Monday)

This role is based in our offices at 510 Walnut Street, Philadelphia PA, with the ability to work remotely three days a week. Our technology and facility teams provide and support a seamless hybrid work environment for all employees.

* * *

At the American Board of Internal Medicine (ABIM), our team of unique and talented professionals, and the inspiring work they do, are essential to meeting the needs and expectations of ABIM’s diverse community of physicians.

ABIM is like no other workplace, and we are proud of it. We are committed to recognizing the importance of our people by investing in their lives through ongoing learning opportunities and exceptional total compensation & benefit offerings.

We look forward to learning more about your interest in joining our team. EOE

We are seeking a high-caliber Vice President or Senior Vice President to join a leading global alternative asset manager as a Product Specialist. This is a pivotal, client-facing role within the Investment Specialist team, focused on driving fundraising and business development for a premier Infrastructure, Renewable Power, and Energy Transition platform.

As an expert on the firm’s flagship and specialized fund offerings, you will serve as the bridge between the investment desks and the global investor community. This role offers significant exposure to institutional investors, consultants, and private wealth channels across the Americas, EMEA, and APAC.

Key Responsibilities

• Subject Matter Expertise: Act as the primary technical resource for Infrastructure and Transition strategies. Attend internal investment and asset management meetings to translate complex deal flows into compelling narratives for the market.
• Global Fundraising: Lead and participate in global roadshows, investor conferences, and bespoke prospect meetings. You will be a key face of the firm, requiring frequent international travel.
• Strategy & Product Launches: Partner with senior leadership to design and execute fundraising strategies for new product launches, ensuring momentum and high-quality market positioning.
• Investor Relations & Messaging: Collaborate with Relationship Managers (CRMs) to refine product messaging, ensuring it resonates with diverse investor profiles and evolving market conditions.
• Content Partnership: Work closely with Marketing and Fundraise Management teams to create high-impact investor materials, including technical presentations, white papers, and market commentaries.
• Strategic Growth: Support the build-out of new distribution capabilities, researching new markets, investor types, and innovative product structures.

The Ideal Candidate

• Experience: 7+ years of professional experience within Real Assets. Backgrounds in Investing, Asset Management, Investment Banking, or Investor Relations are highly preferred.
• Communication Mastery: Exceptional ability to distill technical, complex investment concepts into clear, persuasive communications for a sophisticated client base.
• Relationship Focus: Proven track record of building and maintaining long-term trust with institutional or private wealth investors.
• Commercial Acumen: A self-starter who proactively identifies market opportunities and possesses the "follow-up" discipline required for long-lead fundraising cycles.
• Collaborative Mindset: Ability to navigate a high-performance, matrixed environment and work seamlessly across investment, marketing, and legal teams.

The Director of Facilities & Maintenance oversees all agency facilities, maintenance operations, vendor management, and capital improvement projects across Volunteers of America Northern California and Northern Nevada (VOA-NCNN). This position ensures properties are safe, compliant, efficient, and aligned with the organization’s mission and regulatory requirements. The Director coordinates program requirements with other operational areas and has overall responsibility for the supervision, development and motivation of staff.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Strategic Oversight

• Develop and execute a comprehensive facilities and maintenance strategy across all VOA-NCNN sites.
• Ensure compliance with OSHA, ADA, CARF, and federal/state/local building codes.
• Conduct agency-wide Property Condition Assessments (PCA) and Capital Needs Assessments (CNA) annually, prioritizing repairs and improvements.

Operations & Maintenance

• Oversee daily maintenance operations, preventive maintenance scheduling, and emergency response.
• Manage all vendor relationships for maintenance, custodial, landscaping, security, and construction-related contracts.
• Coordinate inspections, repair work, and facility modifications; ensure timely and high-quality completion.

Capital Planning & Budgeting

• Collaborate with the CFO to prepare and manage capital budgets, maintenance reserves, and long-term replacement planning.
• Provide cost estimates and ROI analyses for major projects.
• Ensure all maintenance and repair expenditures align with budget allocations and funding restrictions.
• Develop and maintain an annual (5 year) Deferred Maintenance Schedule

Team Leadership

• Supervise maintenance staff and coordinate training, work order prioritization, and performance reviews.
• Maintain working relationships with program leadership.
• Foster a service-oriented culture emphasizes safety, accountability, and responsiveness.

Compliance & Documentation

• Maintain facility documentation, inspection reports, and warranty records.
• Ensure proper documentation of all PCA/CNA assessments, service tickets, and contractor reports.
• Oversee regulatory compliance requirements for all programs and properties.

Technology & Reporting

• Utilize the Microsoft Teams Service Desk system for tracking maintenance tickets.
• Develop KPI reports (response times, completion rates, capital forecasting) for leadership review.
• Weekly status update to CFO and COO to maintain transparency of objectives, challenges, and deliverables during the week.
• Ensure compliance with federal, state, and local regulations.

EQUIVALENT EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Facilities Management, Construction Management, or related field (preferred).
• 5–10 years of experience managing multi-site facilities or maintenance operations, including 3+ years in a leadership role.
• Demonstrated expertise in property condition and capital needs assessments.
• Familiarity with property management software, Microsoft 365, and project management tools.
• Strong organizational, communication, and leadership skills.
• Requires CPR and first aid training within ninety (90) days of employment, re-certification as necessary.
• Must have a valid California driver’s license and the ability to meet the organization’s insurance carrier guidelines are required.

SALARY RANGE: $120,000 -130,000

NATURE OF SUPERVISION RECEIVED:

Daily activities are performed independently with guidance and direction from the Chief Financial Officer. Must be able to work independently toward attainment of operational goals and contract compliance.

SUPERVISION EXERCISED:

Plans, directs and coordinates work. Responsible for training, auditing, conducting performance appraisals and providing feedback and disciplinary actions. Salary recommendations, hiring, and terminations are subject to review by Human Resources and ultimately, CFO & CEO.

Job Description

At ME Wilson, our Claims Advocate position offers a refreshing alternative. Instead of managing claims files and fielding calls from claimants, you'll serve as a strategic partner and trusted advisor to our commercial clients. You'll guide them through the claims process, collaborate with carriers, and ensure issues are resolved with clarity and professionalism.

This role is perfect for a seasoned adjuster who’s ready to leverage their experience in a collaborative, client-facing environment, while stepping away from the pressures of high-volume claims handling. The ideal candidate has extensive experience in claims adjusting and a strong understanding of Auto Bodily Injury Liability claims.

Key Responsibilities

• Review and analyze carrier handling, investigation, reserves, and resolution strategies for assigned claims

• Facilitate and maintain proactive communication between clients and carrier adjusters

• Lead and participate in claim reviews, conference calls, and client meetings

• Prepare detailed periodic status reports for clients and producers

• Counsel clients on the insurance claims and litigation processes

• Provide clients with claims resources, education, and support materials

• Review and advise on clients’ internal claim investigation procedures

• Advocate for clients in claim disputes or coverage issues with carriers

Desired Skills and Experience

• Associate or bachelor’s degree required

• Minimum of 7 years of experience as a licensed commercial adjuster, specifically in Auto Bodily Injury Liability

• Ability to work independently and manage multiple cases effectively

• Strong verbal and written communication skills

• Excellent organizational skills and keen attention to detail

• Proven ability to prioritize tasks and meet critical deadlines

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

Benefits & Perks

We value our employees and are committed to providing a comprehensive benefits package that supports your well-being and work-life balance, here’s what we offer:

Health & Wellness

• Medical, Dental, and Vision Insurance
• Employer-Sponsored Life Insurance
• Long-Term Disability & Employer Sponsored Short-Term

Financial Benefits

• 401(k) with Company Match

Work-Life Balance

• Generous Paid Time Off (Starts at 4 Weeks)
• Additional Volunteer PTO to Give Back to Your Community

EEOC Statement:

ME Wilson is an equal employment opportunity firm and strives to comply with all laws prohibiting discrimination based on race, color, religion, age, sex (including sexual orientation and gender identity), national origin or ancestry, disability, military status, marital status, and any other category protected by federal, state, or local laws. All such discrimination is unlawful, and all persons involved in the operations of the firm are prohibited from engaging in this conduct.

Job Duties:

• Control system design for industrial refrigeration systems to customer or internal specifications.

• Create electrical and control design documents (electrical layouts, wiring diagrams, system architecture, BOM, etc.) from P&ID.

• Review electrical drawings for correctness.

• Produce FAT (Factory Acceptance Test) documents.

• Write new and modify existing PLC software and HMI software.

• Coordinate with customers to integrate PLC software with customer DCS/SCADA.

• Provide customer support on existing installations.

• Commissioning and startup support at customer sites as needed.

• Other duties as assigned..

Requirements:

• Proficiency with Allen Bradley programming software (Studio5000 PLC programming, FactoryTalk HMI programming).

• Proficiency with CodeSys, Siemens TIA Portal, Ignition, optional.

• Familiarity with AutoCAD Electrical.

• Knowledge of Modbus and Ethernet/IP communication protocols.

• Knowledge of basic IP network configuration.

• Strong oral and written communication skills.

• Must be able to work in a team environment.

• Proactive, positive, professional, team-minded, and self-motivating.

• Must be able to travel up to 30% annually.

Education and Experience:

• BSEE, or Equivalent technical degree w/experience, in related STEM discipline required.

• Experience in controls engineering in the industrial refrigeration market is desired.

• Experience with modern revision control systems (git, Copia, etc) desired.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times

Job Title: Software Trainer (In-Office)

Location: Provalus - North Wilkesboro, NC

Job Type: Full-time

About the Role:

We are seeking a knowledgeable and engaging Software Trainer to deliver high-quality remote training sessions to dental practices using the proprietary software from our location in North Wilkesboro, NC. In this role, you will educate new and existing customers on how to use the platform effectively, ensuring they are confident and equipped to streamline their practice operations.

Key Responsibilities:

•Deliver live virtual training sessions for dental practice teams, tailored to different roles (front office, hygienists, billing staff, etc.)

•Customize training plans based on practice needs, user roles, and software configuration

•Support onboarding of new customers through scheduled remote training sessions, webinars, and follow-up Q&A

•Maintain a deep understanding of product functionality, updates, and best practices

•Assist with the development and updates to training materials, including manuals, video guides, and reference sheets

•Troubleshoot common user errors and guide users to solutions during sessions

•Collaborate with implementation, support, and customer success teams to ensure consistent messaging and customer satisfaction

•Gather and relay customer feedback to help shape product enhancements and training improvements

Qualifications:

•3+ years of experience in dental practice operations, dental software training, or SaaS onboarding

•Proficiency with dental management software (e.g., Dentrix, Ascend or Dentrix Enterprise preferred)

•Strong virtual presentation skills and confidence using video conferencing tools (GoToMeeting, Teams, Bomgar, etc.)

•Excellent verbal and written communication skills

•Experience delivering software training (remote)

•High attention to detail and customer-centric mindset

•Tech-savvy with the ability to quickly learn new tools and features

Additional Qualifications:

•Experience working with remote or hybrid teams

•Instructional design or adult learning content development

•Familiarity with CRM, LMS, or help desk platforms (e.g., Salesforce, Skilljar)