Flacra Jobs in Usa
32 positions found
F
Clinical Supervisor Reintegration
🏢 FLACRA
Salary not disclosed
Job Title: Clinical Supervisor – Addictions Crisis Center Residential Program Location: Newark or Canandaigua, NY Employment Type: Full-Time, Exempt Department: Residential Supervises: Residential Staff Minimum Qualifications: QHP Required.
CASAC required.
Licensed Behavioral Health strongly preferred.
Two years of behavioral clinical experience in Substance Use Disorder treatment.
Valid NYS Drivers’ License.
Job Summary: In accordance with the organization’s mission, vision and values, the Clinical Supervisor is responsible for the day-to-day clinical operation of the community residence and will provide routine clinical supervision for the staff.
Duties 1.
Responsible for the day-to-day clinical operation of the program.
2.
Evaluate resident needs, review and implement treatment/recovery care plans.
3.
Provide coordination with team members to assure comprehensive services are developed, managed, and implemented for each resident.
4.
Ensure compliance of case records.
5.
Lead and participate in general, staff, in-service and supervisory meetings held by the Agency.
6.
Maintain positive and effective relationships with community groups, referral sources and service agencies.
7.
Provide routine clinical supervision to staff and is required to participate in the on-call rotation.
8.
Responsible for, but not limited to, providing direct diagnostic evaluative services to clients referred to this Agency by many varied referral sources.
To assess the client’s primary and secondary diagnosis and, thus, need for further counseling.
9.
Participate in community presentations and training programs.
10.
Perform comprehensive evaluations of clients referred for residential placement.
11.
As required, direct activities of Addiction Counselors/Evaluators, support staff and students.
12.
Assist clients in addressing issues and challenges by role-modeling appropriated responses.
13.
Assist in teaching the clients about personal care, household chores, daily living, community resources and safety awareness.
14.
Actively participate with the program team in completing proper daily maintenance of living areas including cleaning and maintaining an orderly environment.
Assist with light cleaning.
15.
Assist clients with budget, grocery shopping and meal preparation as appropriate to treatment plan level of care.
16.
Provide training as needed to peer and new staff on 10e11, group skills, etc.
17.
Aid in the direct supervision of the counseling staff in the absence of the team manager.
18.
Recruits, screens and interviews prospective staff.
19.
Perform other duties and functions as directed.
Other Skills/Knowledge and Experience 1.
Excellent written and verbal communication skills.
2.
Demonstrated ability to communicate effectively and work cooperatively with culturally diverse persons, staff and community service providers.
3.
Knowledge of local behavioral health system.
4.
Ability to multi-task, have good problem solving and time management skills and the ability to remain calm in crisis.
5.
Proficient in Microsoft Word and Excel.
6.
E-record.
CASAC required.
Licensed Behavioral Health strongly preferred.
Two years of behavioral clinical experience in Substance Use Disorder treatment.
Valid NYS Drivers’ License.
Job Summary: In accordance with the organization’s mission, vision and values, the Clinical Supervisor is responsible for the day-to-day clinical operation of the community residence and will provide routine clinical supervision for the staff.
Duties 1.
Responsible for the day-to-day clinical operation of the program.
2.
Evaluate resident needs, review and implement treatment/recovery care plans.
3.
Provide coordination with team members to assure comprehensive services are developed, managed, and implemented for each resident.
4.
Ensure compliance of case records.
5.
Lead and participate in general, staff, in-service and supervisory meetings held by the Agency.
6.
Maintain positive and effective relationships with community groups, referral sources and service agencies.
7.
Provide routine clinical supervision to staff and is required to participate in the on-call rotation.
8.
Responsible for, but not limited to, providing direct diagnostic evaluative services to clients referred to this Agency by many varied referral sources.
To assess the client’s primary and secondary diagnosis and, thus, need for further counseling.
9.
Participate in community presentations and training programs.
10.
Perform comprehensive evaluations of clients referred for residential placement.
11.
As required, direct activities of Addiction Counselors/Evaluators, support staff and students.
12.
Assist clients in addressing issues and challenges by role-modeling appropriated responses.
13.
Assist in teaching the clients about personal care, household chores, daily living, community resources and safety awareness.
14.
Actively participate with the program team in completing proper daily maintenance of living areas including cleaning and maintaining an orderly environment.
Assist with light cleaning.
15.
Assist clients with budget, grocery shopping and meal preparation as appropriate to treatment plan level of care.
16.
Provide training as needed to peer and new staff on 10e11, group skills, etc.
17.
Aid in the direct supervision of the counseling staff in the absence of the team manager.
18.
Recruits, screens and interviews prospective staff.
19.
Perform other duties and functions as directed.
Other Skills/Knowledge and Experience 1.
Excellent written and verbal communication skills.
2.
Demonstrated ability to communicate effectively and work cooperatively with culturally diverse persons, staff and community service providers.
3.
Knowledge of local behavioral health system.
4.
Ability to multi-task, have good problem solving and time management skills and the ability to remain calm in crisis.
5.
Proficient in Microsoft Word and Excel.
6.
E-record.
F
CO-DIRECTOR OF RESIDENTIAL SERVICES MAXWELL HALL
🏢 FLACRA
Salary not disclosed
Full Time • Exempt Supervisor: VP of Residential Services Department: Management Team Supervises: Maxwell Hall Residential Team/Staff Minimum Qualifications Bachelor’s degree in a human services field.
Qualified Health Professional (QHP) with a minimum of five years of supervisory experience required.
Advanced CASAC preferred.
Valid NYS Driver’s License required.
Job Summary In alignment with the organization’s mission, vision, and values, the Co- Director of Residential Services is responsible for the leadership, oversight, and success of the agency’s residential programming.
This position ensures the effective delivery of clinical and operational services, regulatory compliance, staff development, and achievement of program goals across residential operations.
Program Operations & Compliance Develop and maintain standards for program planning, implementation, evaluation, and performance.
Oversee day‑to‑day clinical operations, including therapeutic group/individual services and Provider scheduling.
Monitor timely completion of daily, weekly, and monthly task lists, reports, and required statistics.
Ensure documentation meets agency and regulatory requirements.
Achieve established program goals, objectives, and performance metrics.
Participate in the program’s on‑call rotation.
Staff Leadership & Development Provide and/or ensure weekly clinical supervision for staff.
Direct staff in timely, high‑quality electronic medical record documentation and care‑coordination workflows.
Manage and oversee the Master Staffing Schedule to ensure accuracy of scheduled and actual staff hours.
Recruit, screen, interview, and train new staff; ensure timely completion of orientation requirements.
Assess staff training needs and coordinate applicable training.
Support ongoing professional development and clinical growth of program staff.
Foster a positive, collaborative work environment aligned with the organization’s mission and values.
Facilitate motivational team‑building activities and group supervision sessions.
Program Oversight & Community Engagement Maintain awareness of agency developments, program needs, and community resources.
Develop and maintain strong relationships with community partners, referral sources, and service agencies.
Conduct monthly reviews of residential program events, developments, and progress toward agency goals.
Lead and participate in general staff meetings, in‑service trainings, supervisory meetings, and management meetings.
Crisis Response & Safety Respond effectively to crisis and emergency situations to ensure the safety and well‑being of clients and staff.
Other Duties Perform additional responsibilities as assigned.
Qualified Health Professional (QHP) with a minimum of five years of supervisory experience required.
Advanced CASAC preferred.
Valid NYS Driver’s License required.
Job Summary In alignment with the organization’s mission, vision, and values, the Co- Director of Residential Services is responsible for the leadership, oversight, and success of the agency’s residential programming.
This position ensures the effective delivery of clinical and operational services, regulatory compliance, staff development, and achievement of program goals across residential operations.
Program Operations & Compliance Develop and maintain standards for program planning, implementation, evaluation, and performance.
Oversee day‑to‑day clinical operations, including therapeutic group/individual services and Provider scheduling.
Monitor timely completion of daily, weekly, and monthly task lists, reports, and required statistics.
Ensure documentation meets agency and regulatory requirements.
Achieve established program goals, objectives, and performance metrics.
Participate in the program’s on‑call rotation.
Staff Leadership & Development Provide and/or ensure weekly clinical supervision for staff.
Direct staff in timely, high‑quality electronic medical record documentation and care‑coordination workflows.
Manage and oversee the Master Staffing Schedule to ensure accuracy of scheduled and actual staff hours.
Recruit, screen, interview, and train new staff; ensure timely completion of orientation requirements.
Assess staff training needs and coordinate applicable training.
Support ongoing professional development and clinical growth of program staff.
Foster a positive, collaborative work environment aligned with the organization’s mission and values.
Facilitate motivational team‑building activities and group supervision sessions.
Program Oversight & Community Engagement Maintain awareness of agency developments, program needs, and community resources.
Develop and maintain strong relationships with community partners, referral sources, and service agencies.
Conduct monthly reviews of residential program events, developments, and progress toward agency goals.
Lead and participate in general staff meetings, in‑service trainings, supervisory meetings, and management meetings.
Crisis Response & Safety Respond effectively to crisis and emergency situations to ensure the safety and well‑being of clients and staff.
Other Duties Perform additional responsibilities as assigned.
F
Recovery Center Supervisor
🏢 FLACRA
Salary not disclosed
Job Summary: In accordance with the organization’s mission, vision and values, the Recovery Center Supervisor, Connections Yates is responsible for oversight of the Recovery Community Center located at 20 Maiden Lane, Penn Yan, NY.
The Recovery Center Supervisor, Connections Yates will assure agency & program compliance and fidelity in strategic business goals.
The following duties will apply: Shift: Tues-Sat, 9am to 5pm Duties 1.
Facilitates motivational team building and group supervision.
2.
Assures programmatic success of Connections Yates with attaining monthly program performance and statistical goals and objectives.
3.
Collects and reports monthly data to Sr.
Director and Executive Management to ensure strategic goals are being attained.
4.
Provides direct oversite to Peers on a regular basis by various audits and observations and coordinates appropriate support/supervision as/if needed.
5.
Maintain knowledge of agency developments and community needs.
6.
Responsible for recruitment and retention of Volunteers for Connections Yates.
The Recovery Center Supervisor, Connections Yates will lead record creation and record keeping for Volunteer data.
7.
Maintain required reporting, records and statistics as directed.
8.
Work collaboratively with the Marketing and Public Relations department and participate in community presentations and training programs 9.
Complete staff evaluations as prescribed by the agency.
10.
Lead and participate in general, staff, in-service, and supervisory meetings held by the Agency.
11.
Maintain required reporting, records and statistics as directed.
12.
Develops and maintains positive and effective relationships with community groups, referral sources and service agencies.
13.
Recruit, screen, and interview prospective staff (CRPA) for agency programming.
14.
Assess staff training needs and assist in the development of those needs.
15.
Participate in community presentations and training programs.
16.
Assess staff training needs and assist in the development of those needs.
17.
Training of all new direct reports.
18.
Maintain program functioning through appropriate staff scheduling 19.
Contribute to the development and implementation of Connections and assure that all policies, procedures, and practices conform to Federal, State, county and local laws and codes.
20.
Responsible for providing a positive work environment reflective of the organization’s mission and values 21.
Ensures staff complete appropriate follow-up with all referral sources to advise of referent status and to request and receive additional required information and/or documents.
22.
Responsible for professional development and growth of assigned program staff.
23.
Perform other duties and functions as directed.
Minimum Qualifications: CRPA/ CRPA-P.
Valid NYS Drivers’ License.
QHP strongly preferred or the ability and desire to work towards QHP desired.
Valid NYS Driver’s License required.
2 years of behavioral health management or Peer leadership preferred.
Other Skills/Knowledge and Experience 1.
Demonstrated ability to communicate effectively and work cooperatively with culturally diverse persons, staff and community service providers.
2.
Knowledge of and experience with the behavioral health system.
3.
Proficient computer skills to generate reports and produce electronic records.
4.
Ability to multi-task, have good problem solving & time management skills.
5.
Excellent written and verbal communication skills.
6.
E-record competency.
7.
Familiarity/comfort with in-community as well as potential crisis services About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a not-for-profit behavioral health and substance abuse treatment provider serving the Finger Lakes Region.
With decades of experience, FLACRA offers comprehensive programs, including outpatient, residential, crisis intervention, vocational, housing, and youth services.
We are committed to fostering an inclusive work environment that prioritizes the professional development of all staff.
At FLACRA, we are dedicated to creating a diverse and inclusive workplace where all individuals feel valued and respected.
We encourage candidates from all backgrounds to apply and become a part of our mission-driven team, focused on improving the well-being of our community.
The Recovery Center Supervisor, Connections Yates will assure agency & program compliance and fidelity in strategic business goals.
The following duties will apply: Shift: Tues-Sat, 9am to 5pm Duties 1.
Facilitates motivational team building and group supervision.
2.
Assures programmatic success of Connections Yates with attaining monthly program performance and statistical goals and objectives.
3.
Collects and reports monthly data to Sr.
Director and Executive Management to ensure strategic goals are being attained.
4.
Provides direct oversite to Peers on a regular basis by various audits and observations and coordinates appropriate support/supervision as/if needed.
5.
Maintain knowledge of agency developments and community needs.
6.
Responsible for recruitment and retention of Volunteers for Connections Yates.
The Recovery Center Supervisor, Connections Yates will lead record creation and record keeping for Volunteer data.
7.
Maintain required reporting, records and statistics as directed.
8.
Work collaboratively with the Marketing and Public Relations department and participate in community presentations and training programs 9.
Complete staff evaluations as prescribed by the agency.
10.
Lead and participate in general, staff, in-service, and supervisory meetings held by the Agency.
11.
Maintain required reporting, records and statistics as directed.
12.
Develops and maintains positive and effective relationships with community groups, referral sources and service agencies.
13.
Recruit, screen, and interview prospective staff (CRPA) for agency programming.
14.
Assess staff training needs and assist in the development of those needs.
15.
Participate in community presentations and training programs.
16.
Assess staff training needs and assist in the development of those needs.
17.
Training of all new direct reports.
18.
Maintain program functioning through appropriate staff scheduling 19.
Contribute to the development and implementation of Connections and assure that all policies, procedures, and practices conform to Federal, State, county and local laws and codes.
20.
Responsible for providing a positive work environment reflective of the organization’s mission and values 21.
Ensures staff complete appropriate follow-up with all referral sources to advise of referent status and to request and receive additional required information and/or documents.
22.
Responsible for professional development and growth of assigned program staff.
23.
Perform other duties and functions as directed.
Minimum Qualifications: CRPA/ CRPA-P.
Valid NYS Drivers’ License.
QHP strongly preferred or the ability and desire to work towards QHP desired.
Valid NYS Driver’s License required.
2 years of behavioral health management or Peer leadership preferred.
Other Skills/Knowledge and Experience 1.
Demonstrated ability to communicate effectively and work cooperatively with culturally diverse persons, staff and community service providers.
2.
Knowledge of and experience with the behavioral health system.
3.
Proficient computer skills to generate reports and produce electronic records.
4.
Ability to multi-task, have good problem solving & time management skills.
5.
Excellent written and verbal communication skills.
6.
E-record competency.
7.
Familiarity/comfort with in-community as well as potential crisis services About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a not-for-profit behavioral health and substance abuse treatment provider serving the Finger Lakes Region.
With decades of experience, FLACRA offers comprehensive programs, including outpatient, residential, crisis intervention, vocational, housing, and youth services.
We are committed to fostering an inclusive work environment that prioritizes the professional development of all staff.
At FLACRA, we are dedicated to creating a diverse and inclusive workplace where all individuals feel valued and respected.
We encourage candidates from all backgrounds to apply and become a part of our mission-driven team, focused on improving the well-being of our community.
F
Housing Care Coordinator
🏢 FLACRA
Salary not disclosed
Job Title: Housing Care Coordinator Location: Finger Lakes Region Employment Type: Full-Time Schedule: Monday
- Friday, 8a-4p Job Summary The Care Coordinator provides comprehensive, client-centered care coordination by planning, facilitating, documenting, and reporting integrated services across public and private providers.
This role ensures accurate data collection and reporting of each client's progress and facilitates referrals in compliance with Coordinated Entry System standards.
The Care Coordinator also manages referrals for temporary housing, rapid rehousing, and permanent supportive housing (PSH) within the Continuum of Care framework.
As a GBHI Housing Care Coordinator, you will support individuals experiencing homelessness by helping them secure stable housing and improve their overall well-being.
Your work will involve direct engagement with clients in various settings, including temporary housing, shelters, parks, or even in your vehicle when necessary.
In this role, you will provide case management services, assist with housing placement, and offer continued support to help clients maintain their housing.
Success in this position requires adaptability, strong problem-solving skills, and a hands-on approach to addressing the complex challenges your clients face.
You may also be responsible for transporting clients to important appointments, job interviews, and other essential services.
Since one agency vehicle is shared among four employees, you will need to use your personal vehicle for transportation at times.
Required Qualifications Education: Associate degree in Health or Human Services.
Experience: Relevant experience in recovery supports, community resources, housing, employment, and other professional and non-professional services.
Experience working with individuals with substance use disorders, mental health diagnoses, and chronic conditions preferred.
Technical Skills: Proficient in Internet navigation, Microsoft Office (Outlook, Word, Excel), and electronic health records.
Other Requirements: Valid NYS Driver’s License and personal vehicle with valid registration and inspection.
Demonstrated knowledge of homelessness services or comparable human services programs preferred.
Key Responsibilities Care Coordination Conduct comprehensive assessments, outreach, and engagement using evidence-based practices.
Develop and manage client-centered care plans to integrate chemical dependency, mental health, and medical services.
Coordinate care with community health providers, FLACRA clinics, and other care plan providers.
Assess psychosocial supports and provide linkages for housing, employment, transportation, medical, dental, and mental health care.
Build and implement effective communication strategies using tools such as Telehealth and interactive technologies.
Monitor and report on quality outcomes, including clinical performance indicators, client satisfaction, and adherence to plans.
Housing and Homelessness Support Facilitate referrals to shelter, housing intervention programs, and other community resources.
Promote client engagement and service utilization by collaborating with service providers.
Maintain relationships with community organizations to expand available resources.
Support clients in navigating housing programs, including permanent supportive housing and rapid rehousing initiatives.
Administrative and Reporting Duties Ensure accurate and confidential completion of all client-related paperwork and program activities.
Attend weekly staff meetings, case consultations, and community meetings as required.
Support program goals by promoting homelessness strategies and related activities.
Other Responsibilities Perform other duties and tasks as assigned.
Skills and Competencies Communication and Collaboration Demonstrated ability to work effectively with culturally diverse individuals, staff, and community providers.
Strong written and verbal communication skills.
Organizational and Analytical Skills Excellent time management and problem-solving skills.
Ability to multi-task in a fast-paced environment while remaining calm in crisis situations.
Technical Proficiency Competence in using electronic health records and various software, including Microsoft Office (Outlook, Word, Excel).
Knowledge and Expertise Understanding of homelessness services or comparable human services programs is preferred.
Ability to understand and promote service operations, procedures, and strategies to support homelessness interventions.
About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit provider of behavioral health and substance use treatment services throughout the Finger Lakes Region.
Our comprehensive programs include outpatient services, residential care, crisis intervention, vocational support, housing, and youth services.
We are committed to providing professional development opportunities for our staff and fostering a collaborative and inclusive workplace.
At FLACRA, we are dedicated to creating an employee-centered culture that values diversity, inclusion, and respect.
We encourage candidates from all backgrounds to apply and join our team of professionals committed to making a positive impact in the community.
- Friday, 8a-4p Job Summary The Care Coordinator provides comprehensive, client-centered care coordination by planning, facilitating, documenting, and reporting integrated services across public and private providers.
This role ensures accurate data collection and reporting of each client's progress and facilitates referrals in compliance with Coordinated Entry System standards.
The Care Coordinator also manages referrals for temporary housing, rapid rehousing, and permanent supportive housing (PSH) within the Continuum of Care framework.
As a GBHI Housing Care Coordinator, you will support individuals experiencing homelessness by helping them secure stable housing and improve their overall well-being.
Your work will involve direct engagement with clients in various settings, including temporary housing, shelters, parks, or even in your vehicle when necessary.
In this role, you will provide case management services, assist with housing placement, and offer continued support to help clients maintain their housing.
Success in this position requires adaptability, strong problem-solving skills, and a hands-on approach to addressing the complex challenges your clients face.
You may also be responsible for transporting clients to important appointments, job interviews, and other essential services.
Since one agency vehicle is shared among four employees, you will need to use your personal vehicle for transportation at times.
Required Qualifications Education: Associate degree in Health or Human Services.
Experience: Relevant experience in recovery supports, community resources, housing, employment, and other professional and non-professional services.
Experience working with individuals with substance use disorders, mental health diagnoses, and chronic conditions preferred.
Technical Skills: Proficient in Internet navigation, Microsoft Office (Outlook, Word, Excel), and electronic health records.
Other Requirements: Valid NYS Driver’s License and personal vehicle with valid registration and inspection.
Demonstrated knowledge of homelessness services or comparable human services programs preferred.
Key Responsibilities Care Coordination Conduct comprehensive assessments, outreach, and engagement using evidence-based practices.
Develop and manage client-centered care plans to integrate chemical dependency, mental health, and medical services.
Coordinate care with community health providers, FLACRA clinics, and other care plan providers.
Assess psychosocial supports and provide linkages for housing, employment, transportation, medical, dental, and mental health care.
Build and implement effective communication strategies using tools such as Telehealth and interactive technologies.
Monitor and report on quality outcomes, including clinical performance indicators, client satisfaction, and adherence to plans.
Housing and Homelessness Support Facilitate referrals to shelter, housing intervention programs, and other community resources.
Promote client engagement and service utilization by collaborating with service providers.
Maintain relationships with community organizations to expand available resources.
Support clients in navigating housing programs, including permanent supportive housing and rapid rehousing initiatives.
Administrative and Reporting Duties Ensure accurate and confidential completion of all client-related paperwork and program activities.
Attend weekly staff meetings, case consultations, and community meetings as required.
Support program goals by promoting homelessness strategies and related activities.
Other Responsibilities Perform other duties and tasks as assigned.
Skills and Competencies Communication and Collaboration Demonstrated ability to work effectively with culturally diverse individuals, staff, and community providers.
Strong written and verbal communication skills.
Organizational and Analytical Skills Excellent time management and problem-solving skills.
Ability to multi-task in a fast-paced environment while remaining calm in crisis situations.
Technical Proficiency Competence in using electronic health records and various software, including Microsoft Office (Outlook, Word, Excel).
Knowledge and Expertise Understanding of homelessness services or comparable human services programs is preferred.
Ability to understand and promote service operations, procedures, and strategies to support homelessness interventions.
About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit provider of behavioral health and substance use treatment services throughout the Finger Lakes Region.
Our comprehensive programs include outpatient services, residential care, crisis intervention, vocational support, housing, and youth services.
We are committed to providing professional development opportunities for our staff and fostering a collaborative and inclusive workplace.
At FLACRA, we are dedicated to creating an employee-centered culture that values diversity, inclusion, and respect.
We encourage candidates from all backgrounds to apply and join our team of professionals committed to making a positive impact in the community.
F
CCBHC Targeted Case Manager
🏢 FLACRA
Salary not disclosed
Job Title: Targeted Case Manager – Certified Community Behavioral Health Center (CCBHC) Location: Penn Yan , NY Employment Type: Full-Time.
Schedule: Monday
- Friday, 8:30a-4p.
Job Summary: The Targeted Case Manager for the Certified Community Behavioral Health Center (CCBHC) plays a key role in improving client health outcomes by addressing behavioral health, mental health, and social determinant needs.
This position supports clients by coordinating clinical and non-clinical services and helping them navigate these systems effectively.
The CCBHC employs a high-quality, consistent set of protocols for screening, intake, outreach, navigation, and care coordination, ensuring clients receive the necessary resources to meet their recovery goals.
Required Qualifications: High School Diploma or GED required.
Minimum 1 year of related experience, preferably in Behavioral Health.
Proven ability to establish supportive client relationships.
Ability to perform duties in a stable, consistent, and predictable manner.
Valid NYS Driver’s License in good standing.
Preferred Qualifications: Associate degree in a Health Care–Related Field.
Required Skills and Competencies: Communication: Excellent written and verbal communication skills.
Ability to effectively communicate with culturally diverse individuals, staff, and service provider agencies.
Knowledge & Experience: Familiarity with local behavioral health systems and resources addressing social determinants of health.
Experience with MS Excel and strong data collection and entry skills.
Problem-Solving: Strong organizational, time management, and problem-solving skills.
Ability to remain calm and effective in crisis situations.
Interpersonal: Skilled in establishing supportive, collaborative client relationships.
Key Responsibilities: Care Coordination: Provide individualized services based on client goals, including: Developing strategies to improve attendance at mental health, substance use, and primary care appointments (e.g., attending initial appointments with clients).
Reviewing and assisting with the client’s crisis plan.
Educating clients on the benefits of available services to help achieve recovery goals.
Promoting wellness activities and strategies for client engagement in the healthcare system.
Coordinating care and referrals for clients with complex or urgent needs.
Supporting enrollment into Health Home Care Management or Home and Community-Based Services (HCBS) for eligible clients.
Impact Goals: Prevent unnecessary hospital or emergency room visits by promoting preventive care and wellness activities.
Enhance overall quality of life and promote whole-person health.
Facilitate care coordination to help clients progress toward recovery goals.
Client Follow-Up: Conduct both phone and face-to-face follow-ups with clients and service providers.
Build supportive relationships with service providers to enhance care coordination.
Identify and address barriers preventing clients from accessing services and develop strategies to overcome them.
Utilize Alert Manager to support outreach and engagement services for identified clients.
Document all client interactions and outreach efforts, maintaining accurate records and reports.
Provide regular updates on client engagement status and next steps to ensure continuity of care.
Support Practice Change and Education: Provide feedback and insights learned from outreach and engagement processes to improve program effectiveness.
Share updates and best practices during staff meetings to enhance overall team performance.
About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a well-established, not-for-profit organization providing a comprehensive range of behavioral health and substance abuse treatment services throughout the Finger Lakes Region.
Our innovative programs include outpatient care, residential services, crisis intervention, vocational and housing services, and youth-focused initiatives.
We are committed to the professional development of our staff and offer a supportive work environment.
At FLACRA, we believe in fostering an inclusive and diverse workplace where every employee feels valued and respected.
We encourage candidates from all backgrounds to apply and join our mission-driven team of professionals dedicated to supporting the recovery and mental health needs of our community.
Schedule: Monday
- Friday, 8:30a-4p.
Job Summary: The Targeted Case Manager for the Certified Community Behavioral Health Center (CCBHC) plays a key role in improving client health outcomes by addressing behavioral health, mental health, and social determinant needs.
This position supports clients by coordinating clinical and non-clinical services and helping them navigate these systems effectively.
The CCBHC employs a high-quality, consistent set of protocols for screening, intake, outreach, navigation, and care coordination, ensuring clients receive the necessary resources to meet their recovery goals.
Required Qualifications: High School Diploma or GED required.
Minimum 1 year of related experience, preferably in Behavioral Health.
Proven ability to establish supportive client relationships.
Ability to perform duties in a stable, consistent, and predictable manner.
Valid NYS Driver’s License in good standing.
Preferred Qualifications: Associate degree in a Health Care–Related Field.
Required Skills and Competencies: Communication: Excellent written and verbal communication skills.
Ability to effectively communicate with culturally diverse individuals, staff, and service provider agencies.
Knowledge & Experience: Familiarity with local behavioral health systems and resources addressing social determinants of health.
Experience with MS Excel and strong data collection and entry skills.
Problem-Solving: Strong organizational, time management, and problem-solving skills.
Ability to remain calm and effective in crisis situations.
Interpersonal: Skilled in establishing supportive, collaborative client relationships.
Key Responsibilities: Care Coordination: Provide individualized services based on client goals, including: Developing strategies to improve attendance at mental health, substance use, and primary care appointments (e.g., attending initial appointments with clients).
Reviewing and assisting with the client’s crisis plan.
Educating clients on the benefits of available services to help achieve recovery goals.
Promoting wellness activities and strategies for client engagement in the healthcare system.
Coordinating care and referrals for clients with complex or urgent needs.
Supporting enrollment into Health Home Care Management or Home and Community-Based Services (HCBS) for eligible clients.
Impact Goals: Prevent unnecessary hospital or emergency room visits by promoting preventive care and wellness activities.
Enhance overall quality of life and promote whole-person health.
Facilitate care coordination to help clients progress toward recovery goals.
Client Follow-Up: Conduct both phone and face-to-face follow-ups with clients and service providers.
Build supportive relationships with service providers to enhance care coordination.
Identify and address barriers preventing clients from accessing services and develop strategies to overcome them.
Utilize Alert Manager to support outreach and engagement services for identified clients.
Document all client interactions and outreach efforts, maintaining accurate records and reports.
Provide regular updates on client engagement status and next steps to ensure continuity of care.
Support Practice Change and Education: Provide feedback and insights learned from outreach and engagement processes to improve program effectiveness.
Share updates and best practices during staff meetings to enhance overall team performance.
About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a well-established, not-for-profit organization providing a comprehensive range of behavioral health and substance abuse treatment services throughout the Finger Lakes Region.
Our innovative programs include outpatient care, residential services, crisis intervention, vocational and housing services, and youth-focused initiatives.
We are committed to the professional development of our staff and offer a supportive work environment.
At FLACRA, we believe in fostering an inclusive and diverse workplace where every employee feels valued and respected.
We encourage candidates from all backgrounds to apply and join our mission-driven team of professionals dedicated to supporting the recovery and mental health needs of our community.
F
HHUNY Care Manager
🏢 FLACRA
Salary not disclosed
Job Title: Care Manager Location: Finger Lakes Region, NY Employment Type: Full-Time Job Summary: The Care Manager is responsible for providing comprehensive care management and coordination for individuals with co-occurring chronic health and behavioral health conditions.
This role involves integrating medical, behavioral health, and social services to ensure individuals receive the necessary care and support.
Candidates must have their own reliable vehicle for this position.
Must-Have Qualifications & Skills: Associate’s Degree in Health or Human Services.
Valid NYS Driver’s License.
At least one year of experience working with recovery supports, community resources, housing, employment, and other professional and non-professional services.
Experience in a behavioral health care setting.
Excellent written and verbal communication skills.
Ability to multitask and demonstrate composure in challenging situations.
Nice-to-Have Qualifications: Bachelor’s Degree or higher in Health or Human Services.
2+ years of experience in Behavioral Health.
Experience in Crisis Management.
Key Responsibilities: Care Management: Conduct comprehensive assessments, outreach, and engagement activities while linking and coordinating services using evidence-based practices.
Care Planning: Develop and manage client-centered care plans to integrate chemical dependency, mental health, and medical services.
Coordination of Care: Collaborate with Finger Lakes Community Health Providers, FLACRA clinic providers, and other identified service providers for ongoing care coordination.
Assessment & Linkages: Evaluate psychosocial supports and connect individuals with housing, employment, transportation, medical, dental, mental health care, and community resources.
Communication: Utilize effective communication strategies to coordinate care among peers, medical staff, addiction and mental health providers, and community agencies using electronic devices, Telehealth, and other interactive technologies.
Outcomes Monitoring: Measure, monitor, and improve quality outcomes, focusing on clinical indicators, patient satisfaction, and adherence to care plans.
On-Call Duties: Participate in on-call rotation for nights and weekends as assigned.
Skills & Experience: Strong ability to communicate effectively and work cooperatively with culturally diverse individuals, staff, and community service providers.
Knowledge of local behavioral health services and substance abuse agencies.
Ability to multitask in a fast-paced environment, with strong problem-solving, time management, and organizational skills.
Ability to remain calm in a crisis while providing crisis intervention services.
Proficient in typing (minimum 30 WPM).
Proficient in Internet navigation, Microsoft Office, Outlook, Word, and Excel.
Familiarity with the use of electronic health records (EHR).
About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit provider of behavioral health and substance use treatment services throughout the Finger Lakes Region.
Our comprehensive programs include outpatient services, residential care, crisis intervention, vocational support, housing, and youth services.
We are committed to providing professional development opportunities for our staff and fostering a collaborative and inclusive workplace.
At FLACRA, we are dedicated to creating an employee-centered culture that values diversity, inclusion, and respect.
We encourage candidates from all backgrounds to apply and join our team of professionals committed to making a positive impact in the community.
This role involves integrating medical, behavioral health, and social services to ensure individuals receive the necessary care and support.
Candidates must have their own reliable vehicle for this position.
Must-Have Qualifications & Skills: Associate’s Degree in Health or Human Services.
Valid NYS Driver’s License.
At least one year of experience working with recovery supports, community resources, housing, employment, and other professional and non-professional services.
Experience in a behavioral health care setting.
Excellent written and verbal communication skills.
Ability to multitask and demonstrate composure in challenging situations.
Nice-to-Have Qualifications: Bachelor’s Degree or higher in Health or Human Services.
2+ years of experience in Behavioral Health.
Experience in Crisis Management.
Key Responsibilities: Care Management: Conduct comprehensive assessments, outreach, and engagement activities while linking and coordinating services using evidence-based practices.
Care Planning: Develop and manage client-centered care plans to integrate chemical dependency, mental health, and medical services.
Coordination of Care: Collaborate with Finger Lakes Community Health Providers, FLACRA clinic providers, and other identified service providers for ongoing care coordination.
Assessment & Linkages: Evaluate psychosocial supports and connect individuals with housing, employment, transportation, medical, dental, mental health care, and community resources.
Communication: Utilize effective communication strategies to coordinate care among peers, medical staff, addiction and mental health providers, and community agencies using electronic devices, Telehealth, and other interactive technologies.
Outcomes Monitoring: Measure, monitor, and improve quality outcomes, focusing on clinical indicators, patient satisfaction, and adherence to care plans.
On-Call Duties: Participate in on-call rotation for nights and weekends as assigned.
Skills & Experience: Strong ability to communicate effectively and work cooperatively with culturally diverse individuals, staff, and community service providers.
Knowledge of local behavioral health services and substance abuse agencies.
Ability to multitask in a fast-paced environment, with strong problem-solving, time management, and organizational skills.
Ability to remain calm in a crisis while providing crisis intervention services.
Proficient in typing (minimum 30 WPM).
Proficient in Internet navigation, Microsoft Office, Outlook, Word, and Excel.
Familiarity with the use of electronic health records (EHR).
About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit provider of behavioral health and substance use treatment services throughout the Finger Lakes Region.
Our comprehensive programs include outpatient services, residential care, crisis intervention, vocational support, housing, and youth services.
We are committed to providing professional development opportunities for our staff and fostering a collaborative and inclusive workplace.
At FLACRA, we are dedicated to creating an employee-centered culture that values diversity, inclusion, and respect.
We encourage candidates from all backgrounds to apply and join our team of professionals committed to making a positive impact in the community.
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Mental Health Peer Advocate
🏢 FLACRA
Salary not disclosed
Job Title: Mental Health Peer Advocate Location: Ontario County, NY Employment Type: Full-Time, Monday – Friday (8:00 AM – 4:00 PM) Job Summary: The Mental Health Peer Advocate is an essential member of the FLACRA team, providing peer support services to individuals and families affected by serious mental illness and/or substance use.
Under the supervision of the Regional Coordinator, the Peer Advocate uses personal recovery experience to inspire hope, foster resilience, and empower others on their journey to wellness.
Services are provided in both outpatient and community-based settings.
Must-Have Qualifications & Skills: Completion of NY State-certified Peer Support Specialist training (OMH and OASAS) Current Peer Support Specialist Certification High School Diploma or GED 18 years of age or older Valid NYS Driver’s License Good interpersonal, written, and verbal communication skills Knowledge of recovery principles and mental health/substance use challenges Ability to multitask, manage time effectively, and remain calm in a crisis Lived experience with mental health and/or substance recovery is required Nice-to-Have Qualifications: Knowledge of Crisis Intervention and Early Engagement strategies Familiarity with community resources related to recovery, housing, detox, and family support Experience providing peer services in a clinical or community setting Proficiency in Microsoft Word, Excel, and electronic documentation systems Skills & Experience: Strong ability to engage and support culturally diverse individuals Excellent communication, teamwork, and advocacy skills Organizational skills with attention to detail and follow-through Ability to maintain professionalism, boundaries, and confidentiality at all times Knowledge of local behavioral health services is a plus Key Responsibilities: Recovery Support & Advocacy Serve as a positive role model by sharing personal recovery experiences Support clients in developing individualized recovery plans, psychiatric advance directives, and crisis plans Provide psychoeducation focused on illness management, coping strategies, and empowerment Assist individuals and families with harm reduction planning, treatment navigation, and goal setting Help initiate and sustain individuals’ engagement in their own recovery journey Team Collaboration Actively participate in treatment planning, team meetings, and care coordination Maintain accurate and thorough documentation for all assigned cases Collaborate closely with clinical teams and advocate for client needs Keep supervisors informed of client progress, concerns, or service barriers Community Resources & Engagement Connect clients and families with local or online support groups, recovery services, and educational resources Support early engagement and crisis intervention efforts as needed Provide outreach and mentoring to strengthen client independence and community integration Professional Development Attend all required trainings to maintain certification and continue professional growth Stay informed about best practices in peer support and recovery services About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit provider of behavioral health and substance use treatment services, with a legacy of serving the Finger Lakes region for decades.
Our innovative programs include outpatient services, residential care, crisis centers, vocational and housing services, and youth-focused initiatives.
FLACRA is dedicated to fostering the professional development of its staff and providing opportunities for growth in a supportive, team-oriented environment.
We are an equal opportunity employer committed to creating an inclusive, diverse workplace where all employees are valued and respected.
We encourage candidates from all backgrounds to apply and join our mission to support recovery and mental health in our community.
Under the supervision of the Regional Coordinator, the Peer Advocate uses personal recovery experience to inspire hope, foster resilience, and empower others on their journey to wellness.
Services are provided in both outpatient and community-based settings.
Must-Have Qualifications & Skills: Completion of NY State-certified Peer Support Specialist training (OMH and OASAS) Current Peer Support Specialist Certification High School Diploma or GED 18 years of age or older Valid NYS Driver’s License Good interpersonal, written, and verbal communication skills Knowledge of recovery principles and mental health/substance use challenges Ability to multitask, manage time effectively, and remain calm in a crisis Lived experience with mental health and/or substance recovery is required Nice-to-Have Qualifications: Knowledge of Crisis Intervention and Early Engagement strategies Familiarity with community resources related to recovery, housing, detox, and family support Experience providing peer services in a clinical or community setting Proficiency in Microsoft Word, Excel, and electronic documentation systems Skills & Experience: Strong ability to engage and support culturally diverse individuals Excellent communication, teamwork, and advocacy skills Organizational skills with attention to detail and follow-through Ability to maintain professionalism, boundaries, and confidentiality at all times Knowledge of local behavioral health services is a plus Key Responsibilities: Recovery Support & Advocacy Serve as a positive role model by sharing personal recovery experiences Support clients in developing individualized recovery plans, psychiatric advance directives, and crisis plans Provide psychoeducation focused on illness management, coping strategies, and empowerment Assist individuals and families with harm reduction planning, treatment navigation, and goal setting Help initiate and sustain individuals’ engagement in their own recovery journey Team Collaboration Actively participate in treatment planning, team meetings, and care coordination Maintain accurate and thorough documentation for all assigned cases Collaborate closely with clinical teams and advocate for client needs Keep supervisors informed of client progress, concerns, or service barriers Community Resources & Engagement Connect clients and families with local or online support groups, recovery services, and educational resources Support early engagement and crisis intervention efforts as needed Provide outreach and mentoring to strengthen client independence and community integration Professional Development Attend all required trainings to maintain certification and continue professional growth Stay informed about best practices in peer support and recovery services About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit provider of behavioral health and substance use treatment services, with a legacy of serving the Finger Lakes region for decades.
Our innovative programs include outpatient services, residential care, crisis centers, vocational and housing services, and youth-focused initiatives.
FLACRA is dedicated to fostering the professional development of its staff and providing opportunities for growth in a supportive, team-oriented environment.
We are an equal opportunity employer committed to creating an inclusive, diverse workplace where all employees are valued and respected.
We encourage candidates from all backgrounds to apply and join our mission to support recovery and mental health in our community.
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Accounting: Accounts Receivable, Medical Biller
🏢 FLACRA
Salary not disclosed
Job Title: Accounting: Accounts Receivable, Medical Biller Location: Finger Lakes Region, NY Employment Type: Full-Time, part-time, or Per-diem Job Summary: The Medical Biller plays an essential role in supporting FLACRA’s billing and payment collection processes.
This position is responsible for processing claims, managing accounts receivable, and ensuring timely and accurate payment collections in alignment with the organization’s mission, vision, and values.
Minimum Qualifications: At least two years of experience in accounts receivable.
One year medical billing experience preferred.
Valid NYS Driver’s License.
High school diploma / GED.
Key Responsibilities: Process claims, including handling clearinghouse rejections and resubmissions.
Resolve claim denials by working with insurance companies and internal teams.
Post charges and payments accurately in the billing system.
Monitor accounts receivable and follow up on outstanding balances.
Work with insurance companies to address disputed claims and resolve processing issues.
Maintain and update tracking spreadsheets for claims and payments.
Communicate virtually with clients regarding billing and payment inquiries.
Assist with sorting and handling incoming mail related to billing.
Complete tasks professionally and promptly to meet billing deadlines.
Prepare ad hoc analysis and reports as requested by management.
Perform other duties as assigned to support the billing team.
Skills & Experience: Ability to work independently with a proactive approach and collaborate effectively within a team.
Strong problem-solving skills and a creative approach to resolving billing issues.
Excellent communication skills, both written and verbal, with an emphasis on customer service.
Strong organizational and time management skills, with the ability to meet deadlines.
Proficiency in Microsoft Office, particularly Excel.
Strong customer service orientation and ability to communicate clearly with clients regarding billing questions.
About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit provider of behavioral health and substance use treatment services throughout the Finger Lakes Region.
Our comprehensive programs include outpatient services, residential care, crisis intervention, vocational support, housing, and youth services.
We are committed to providing professional development opportunities for our staff and fostering a collaborative and inclusive workplace.
At FLACRA, we are dedicated to creating an employee-centered culture that values diversity, inclusion, and respect.
We encourage candidates from all backgrounds to apply and join our team of professionals committed to making a positive impact in the community.
This position is responsible for processing claims, managing accounts receivable, and ensuring timely and accurate payment collections in alignment with the organization’s mission, vision, and values.
Minimum Qualifications: At least two years of experience in accounts receivable.
One year medical billing experience preferred.
Valid NYS Driver’s License.
High school diploma / GED.
Key Responsibilities: Process claims, including handling clearinghouse rejections and resubmissions.
Resolve claim denials by working with insurance companies and internal teams.
Post charges and payments accurately in the billing system.
Monitor accounts receivable and follow up on outstanding balances.
Work with insurance companies to address disputed claims and resolve processing issues.
Maintain and update tracking spreadsheets for claims and payments.
Communicate virtually with clients regarding billing and payment inquiries.
Assist with sorting and handling incoming mail related to billing.
Complete tasks professionally and promptly to meet billing deadlines.
Prepare ad hoc analysis and reports as requested by management.
Perform other duties as assigned to support the billing team.
Skills & Experience: Ability to work independently with a proactive approach and collaborate effectively within a team.
Strong problem-solving skills and a creative approach to resolving billing issues.
Excellent communication skills, both written and verbal, with an emphasis on customer service.
Strong organizational and time management skills, with the ability to meet deadlines.
Proficiency in Microsoft Office, particularly Excel.
Strong customer service orientation and ability to communicate clearly with clients regarding billing questions.
About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit provider of behavioral health and substance use treatment services throughout the Finger Lakes Region.
Our comprehensive programs include outpatient services, residential care, crisis intervention, vocational support, housing, and youth services.
We are committed to providing professional development opportunities for our staff and fostering a collaborative and inclusive workplace.
At FLACRA, we are dedicated to creating an employee-centered culture that values diversity, inclusion, and respect.
We encourage candidates from all backgrounds to apply and join our team of professionals committed to making a positive impact in the community.
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COTI Registered Nurse (RN)
🏢 FLACRA
Salary not disclosed
Full-Time position available.
Job Summary: In accordance with the organization’s mission, vision and values, the COTI RN is responsible for supporting general medical administrative & programmatic oversight of all clients as it relates to medical compliance.
Minimum Qualifications: Current NYS RN.
Valid NYS Drivers’ License.
Behavioral health background preferred.
Schedules Available: COTI: Tues-Sat Duties 1.
Assures that all clients’ medical files are in compliance with Agency and regulatory polices, practices and procedures.
2.
Provide direction, supervision and assistance to program staff where there are medical concerns; including on call support where necessary.
3.
Responds appropriately to crisis and emergency situations in order to ensure/secure the health and safety of the clients.
Adheres to regulatory guidelines and follows-up by appropriate communication and documentation.
4.
Participate in general, staff, in-service and supervisory meetings held by the Agency.
5.
Coordinate ongoing support/care utilizing the outreach board.
6.
Conducts other related Agency training as directed and within area of expertise.
7.
Perform other duties and functions as directed.
8.
Provide health assessments in community to determine treatment needs and help facilitate appropriate referrals.
Other Skills/Knowledge and Experience 1.
Excellent written and verbal communication skills.
2.
Demonstrated ability to communicate effectively and work cooperatively with culturally diverse persons, staff and community service providers.
3.
Working knowledge of behavioral health.
4.
Ability to multi-task, have good problem solving & time management skills.
5.
Recognition and understanding of the scope of practice according to the Nurse Practice Act.
6.
E-Record.
7.
Comfort within Community and Crisis Services About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a not-for-profit behavioral health and substance abuse treatment provider serving the Finger Lakes Region.
With decades of experience, FLACRA offers comprehensive programs, including outpatient, residential, crisis intervention, vocational, housing, and youth services.
We are committed to fostering an inclusive work environment that prioritizes the professional development of all staff.
At FLACRA, we are dedicated to creating a diverse and inclusive workplace where all individuals feel valued and respected.
We encourage candidates from all backgrounds to apply and become a part of our mission-driven team, focused on improving the well-being of our community.
Job Summary: In accordance with the organization’s mission, vision and values, the COTI RN is responsible for supporting general medical administrative & programmatic oversight of all clients as it relates to medical compliance.
Minimum Qualifications: Current NYS RN.
Valid NYS Drivers’ License.
Behavioral health background preferred.
Schedules Available: COTI: Tues-Sat Duties 1.
Assures that all clients’ medical files are in compliance with Agency and regulatory polices, practices and procedures.
2.
Provide direction, supervision and assistance to program staff where there are medical concerns; including on call support where necessary.
3.
Responds appropriately to crisis and emergency situations in order to ensure/secure the health and safety of the clients.
Adheres to regulatory guidelines and follows-up by appropriate communication and documentation.
4.
Participate in general, staff, in-service and supervisory meetings held by the Agency.
5.
Coordinate ongoing support/care utilizing the outreach board.
6.
Conducts other related Agency training as directed and within area of expertise.
7.
Perform other duties and functions as directed.
8.
Provide health assessments in community to determine treatment needs and help facilitate appropriate referrals.
Other Skills/Knowledge and Experience 1.
Excellent written and verbal communication skills.
2.
Demonstrated ability to communicate effectively and work cooperatively with culturally diverse persons, staff and community service providers.
3.
Working knowledge of behavioral health.
4.
Ability to multi-task, have good problem solving & time management skills.
5.
Recognition and understanding of the scope of practice according to the Nurse Practice Act.
6.
E-Record.
7.
Comfort within Community and Crisis Services About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a not-for-profit behavioral health and substance abuse treatment provider serving the Finger Lakes Region.
With decades of experience, FLACRA offers comprehensive programs, including outpatient, residential, crisis intervention, vocational, housing, and youth services.
We are committed to fostering an inclusive work environment that prioritizes the professional development of all staff.
At FLACRA, we are dedicated to creating a diverse and inclusive workplace where all individuals feel valued and respected.
We encourage candidates from all backgrounds to apply and become a part of our mission-driven team, focused on improving the well-being of our community.
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Registered Nurse (RN)
🏢 FLACRA
Salary not disclosed
Full-Time available.
Job Summary: In accordance with the organization’s mission, vision and values, the RN's are responsible for supporting the clinic with the general medical administrative & programmatic oversight of all clients as it relates to medical compliance.
Multiple locations: Outpatient Inpatient Residential Mobile Crisis Minimum Qualifications: Current NYS RN.
Valid NYS Drivers’ License.
Behavioral health background preferred.
Schedule's Available: Addictions Crisis Center: W, Th, F 7pm
- 7am, 12 hour shifts Geneva: Mon-Fri 9am-5pm Other positions and location open on a regular basis.
Registered Nurse Duties in a Residential Program Specializing in Substance Use Disorder & Mental Health: 1.
Scope of Practice and Responsibilities: Client-Centered Care: RNs in residential programs focus on supporting clients through detoxification and rehabilitation from substance use disorders, often coupled with mental health issues.
They provide medical oversight, manage withdrawal symptoms, and offer mental health support.
Crisis Intervention: These RNs are trained to handle crises related to both substance withdrawal and mental health episodes, ensuring immediate and appropriate responses to prevent harm.
Therapeutic Environment: The environment is therapeutic, promoting recovery through medical treatment and psychological support.
RNs collaborate with a multidisciplinary team to develop and implement individualized care plans.
Client Education: RNs provide education on substance use and mental health management, teaching clients coping strategies, medication adherence, and lifestyle changes to support long-term recovery.
2.
Patient Interaction: Intensive Support: RNs provide intensive, ongoing support to clients in recovery.
Their interaction focuses on stabilization, crisis management, and preparing clients for long-term recovery.
Behavioral Health Focus: Interaction often involves significant behavioral health components, monitoring mental health status, facilitating therapy sessions, and supporting clients in developing coping mechanisms.
3.
Work Environment: Therapeutic Setting: The environment is designed to be therapeutic, with a focus on recovery and rehabilitation.
RNs work closely with a team of healthcare professionals, including doctors, psychiatrists, social workers, and counselors.
Continuous Care: RNs provide continuous, coordinated care over an extended period, focusing on holistic recovery and long-term health improvement.
About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit behavioral health and substance abuse treatment provider with decades of experience and multiple innovative program located throughout the Finger Lakes Region.
Our services include outpatient, residential, crisis center, vocational, housing and youth services.
We pride ourselves on being committed to the professional development of all our staff and if that is important to you, we invite you to choose FLACRA! FLACRA is an equal opportunity employer committed to fostering an inclusive, diverse workplace.
We are dedicated to creating an employee-centered work culture, where all individuals feel valued and respected.
We encourage candidates from all backgrounds to apply and join our team of professionals, who are dedicated to our community’s recovery & mental health care needs.
Job Summary: In accordance with the organization’s mission, vision and values, the RN's are responsible for supporting the clinic with the general medical administrative & programmatic oversight of all clients as it relates to medical compliance.
Multiple locations: Outpatient Inpatient Residential Mobile Crisis Minimum Qualifications: Current NYS RN.
Valid NYS Drivers’ License.
Behavioral health background preferred.
Schedule's Available: Addictions Crisis Center: W, Th, F 7pm
- 7am, 12 hour shifts Geneva: Mon-Fri 9am-5pm Other positions and location open on a regular basis.
Registered Nurse Duties in a Residential Program Specializing in Substance Use Disorder & Mental Health: 1.
Scope of Practice and Responsibilities: Client-Centered Care: RNs in residential programs focus on supporting clients through detoxification and rehabilitation from substance use disorders, often coupled with mental health issues.
They provide medical oversight, manage withdrawal symptoms, and offer mental health support.
Crisis Intervention: These RNs are trained to handle crises related to both substance withdrawal and mental health episodes, ensuring immediate and appropriate responses to prevent harm.
Therapeutic Environment: The environment is therapeutic, promoting recovery through medical treatment and psychological support.
RNs collaborate with a multidisciplinary team to develop and implement individualized care plans.
Client Education: RNs provide education on substance use and mental health management, teaching clients coping strategies, medication adherence, and lifestyle changes to support long-term recovery.
2.
Patient Interaction: Intensive Support: RNs provide intensive, ongoing support to clients in recovery.
Their interaction focuses on stabilization, crisis management, and preparing clients for long-term recovery.
Behavioral Health Focus: Interaction often involves significant behavioral health components, monitoring mental health status, facilitating therapy sessions, and supporting clients in developing coping mechanisms.
3.
Work Environment: Therapeutic Setting: The environment is designed to be therapeutic, with a focus on recovery and rehabilitation.
RNs work closely with a team of healthcare professionals, including doctors, psychiatrists, social workers, and counselors.
Continuous Care: RNs provide continuous, coordinated care over an extended period, focusing on holistic recovery and long-term health improvement.
About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit behavioral health and substance abuse treatment provider with decades of experience and multiple innovative program located throughout the Finger Lakes Region.
Our services include outpatient, residential, crisis center, vocational, housing and youth services.
We pride ourselves on being committed to the professional development of all our staff and if that is important to you, we invite you to choose FLACRA! FLACRA is an equal opportunity employer committed to fostering an inclusive, diverse workplace.
We are dedicated to creating an employee-centered work culture, where all individuals feel valued and respected.
We encourage candidates from all backgrounds to apply and join our team of professionals, who are dedicated to our community’s recovery & mental health care needs.
F
Peer Advocate
🏢 FLACRA
Salary not disclosed
Job Title: Peer Advocate Location: Finger Lakes Region, NY Employment Type: Full-Time or Per Diem, based on program needs.
Also looking for Youth and Family Peer Advocates Job Summary: FLACRA is seeking a compassionate and motivated Peer Advocate to join our team.
As a Peer Advocate, you will provide peer support services to individuals experiencing serious mental illness and/or substance use challenges.
Under the supervision of the Director of Housing and Vocational Rehabilitation Services, you will serve as a role model, using your lived experience in recovery to offer guidance, advocacy, and support to help clients navigate their own recovery journeys.
In this role, you will be an integral part of the client’s treatment team, helping to facilitate recovery plans and promote independence within the community.
You’ll also play a key role in engaging clients in early stages of treatment and assisting with transitions as they progress through their recovery.
Must-Have Qualifications: High School Diploma or GED equivalent.
Valid NYS Driver’s License with the ability to use a personal vehicle for client visits.
Lived experience in recovery or experience caring for/supporting someone facing mental health or substance use challenges.
Willingness to participate in peer certification training, with the goal of obtaining CRPA-P certification within 4 months of employment.
Nice-to-Have Qualifications: Certification as a Certified Peer Support Specialist (NYCPS) through OMH or OASAS.
Certified Peer Advocate (CRPA).
Key Responsibilities: Actively participate in client treatment teams, including team meetings and treatment planning.
Assist clients in developing recovery plans, including crisis plans.
Provide psycho-education focused on illness management and peer support through one-on-one sessions.
Share your own recovery experiences to serve as a role model, teaching coping techniques and self-help strategies.
Offer case management support by coordinating services, resourcing, and collaborating with external providers.
Maintain accurate and thorough records on all assigned clients, using documentation to track and support progress.
Advocate on behalf of clients, ensuring their needs are addressed within the treatment team.
Facilitate outreach to clients who are struggling to engage in treatment, using early engagement strategies.
Lead outreach efforts and provide support to peers in early stages of recovery and treatment engagement.
Support and mentor other peers within the agency, helping Tier 1 peers grow into leadership roles.
Participate in required trainings to maintain certifications and improve skills.
Perform other duties as assigned by your supervisor.
About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit provider of behavioral health and substance use treatment services throughout the Finger Lakes Region.
Our comprehensive programs include outpatient services, residential care, crisis intervention, vocational support, housing, and youth services.
We are committed to providing professional development opportunities for our staff and fostering a collaborative and inclusive workplace.
At FLACRA, we are dedicated to creating an employee-centered culture that values diversity, inclusion, and respect.
We encourage candidates from all backgrounds to apply and join our team of professionals committed to making a positive impact in the community.
Also looking for Youth and Family Peer Advocates Job Summary: FLACRA is seeking a compassionate and motivated Peer Advocate to join our team.
As a Peer Advocate, you will provide peer support services to individuals experiencing serious mental illness and/or substance use challenges.
Under the supervision of the Director of Housing and Vocational Rehabilitation Services, you will serve as a role model, using your lived experience in recovery to offer guidance, advocacy, and support to help clients navigate their own recovery journeys.
In this role, you will be an integral part of the client’s treatment team, helping to facilitate recovery plans and promote independence within the community.
You’ll also play a key role in engaging clients in early stages of treatment and assisting with transitions as they progress through their recovery.
Must-Have Qualifications: High School Diploma or GED equivalent.
Valid NYS Driver’s License with the ability to use a personal vehicle for client visits.
Lived experience in recovery or experience caring for/supporting someone facing mental health or substance use challenges.
Willingness to participate in peer certification training, with the goal of obtaining CRPA-P certification within 4 months of employment.
Nice-to-Have Qualifications: Certification as a Certified Peer Support Specialist (NYCPS) through OMH or OASAS.
Certified Peer Advocate (CRPA).
Key Responsibilities: Actively participate in client treatment teams, including team meetings and treatment planning.
Assist clients in developing recovery plans, including crisis plans.
Provide psycho-education focused on illness management and peer support through one-on-one sessions.
Share your own recovery experiences to serve as a role model, teaching coping techniques and self-help strategies.
Offer case management support by coordinating services, resourcing, and collaborating with external providers.
Maintain accurate and thorough records on all assigned clients, using documentation to track and support progress.
Advocate on behalf of clients, ensuring their needs are addressed within the treatment team.
Facilitate outreach to clients who are struggling to engage in treatment, using early engagement strategies.
Lead outreach efforts and provide support to peers in early stages of recovery and treatment engagement.
Support and mentor other peers within the agency, helping Tier 1 peers grow into leadership roles.
Participate in required trainings to maintain certifications and improve skills.
Perform other duties as assigned by your supervisor.
About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit provider of behavioral health and substance use treatment services throughout the Finger Lakes Region.
Our comprehensive programs include outpatient services, residential care, crisis intervention, vocational support, housing, and youth services.
We are committed to providing professional development opportunities for our staff and fostering a collaborative and inclusive workplace.
At FLACRA, we are dedicated to creating an employee-centered culture that values diversity, inclusion, and respect.
We encourage candidates from all backgrounds to apply and join our team of professionals committed to making a positive impact in the community.
F
Behavioral Health Technician
🏢 FLACRA
Salary not disclosed
Job Title: Behavioral Health Technician – Residential Services Location: Newark, Canandaigua, & Clifton Springs NY Employment Type: Full-Time or Per Diem (Hourly) Schedule: Varies by shift availability (Days, Evening or Overnight) Job Summary: FLACRA is seeking compassionate and reliable Behavioral Health Technicians to join our Residential Services team.
In this role, you will support the daily care and recovery of individuals in a structured residential setting.
Working closely with counseling and clinical staff, Behavioral Health Technicians help ensure client safety, foster skill development, and support a therapeutic environment that promotes independence and healing.
Minimum Qualifications: High School Diploma or equivalent.
Valid NYS Driver’s License.
Must be at least 18 years of age Preferred Qualifications: Associate’s Degree in Human Services, Psychology, or related field Experience in behavioral health, residential care, or similar setting Key Responsibilities: Client Support & Engagement: Support daily treatment and recovery plans through structured activities and skill-building exercises Facilitate community meetings, recreational activities, and daily routines Provide therapeutic support and behavioral interventions in coordination with clinical staff Serve as a positive role model and assist clients in managing emotional or behavioral challenges Daily Living & Life Skills: Teach and assist with personal care, meal preparation, chores, and budgeting Guide clients in using community resources and maintaining a safe living environment Support clients in reaching treatment goals and developing healthy, independent habits Transportation & Community Involvement: Transport clients to appointments, job interviews, or approved community activities Collaborate with external agencies and client support networks as needed Safety & Documentation: Monitor client well-being and report any medical, behavioral, or safety concerns promptly Complete all shift documentation, including incident reports, progress notes, and safety checks Participate in on-site cleaning, maintenance of common areas, and client supervision Assist with medication observation following training and certification Support crisis response and de-escalation as needed Skills & Competencies: Strong verbal and written communication skills Ability to remain calm in high-stress or crisis situations Comfort working in diverse and multicultural environments Knowledge of behavioral health issues and trauma-informed care Proactive, reliable, and able to multitask effectively Team player with strong interpersonal and time management skills About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit provider of behavioral health and substance use treatment services throughout the Finger Lakes Region.
Our comprehensive programs include outpatient services, residential care, crisis intervention, vocational support, housing, and youth services.
We are committed to providing professional development opportunities for our staff and fostering a collaborative and inclusive workplace.
At FLACRA, we are dedicated to creating an employee-centered culture that values diversity, inclusion, and respect.
We encourage candidates from all backgrounds to apply and join our team of professionals committed to making a positive impact in the community.
In this role, you will support the daily care and recovery of individuals in a structured residential setting.
Working closely with counseling and clinical staff, Behavioral Health Technicians help ensure client safety, foster skill development, and support a therapeutic environment that promotes independence and healing.
Minimum Qualifications: High School Diploma or equivalent.
Valid NYS Driver’s License.
Must be at least 18 years of age Preferred Qualifications: Associate’s Degree in Human Services, Psychology, or related field Experience in behavioral health, residential care, or similar setting Key Responsibilities: Client Support & Engagement: Support daily treatment and recovery plans through structured activities and skill-building exercises Facilitate community meetings, recreational activities, and daily routines Provide therapeutic support and behavioral interventions in coordination with clinical staff Serve as a positive role model and assist clients in managing emotional or behavioral challenges Daily Living & Life Skills: Teach and assist with personal care, meal preparation, chores, and budgeting Guide clients in using community resources and maintaining a safe living environment Support clients in reaching treatment goals and developing healthy, independent habits Transportation & Community Involvement: Transport clients to appointments, job interviews, or approved community activities Collaborate with external agencies and client support networks as needed Safety & Documentation: Monitor client well-being and report any medical, behavioral, or safety concerns promptly Complete all shift documentation, including incident reports, progress notes, and safety checks Participate in on-site cleaning, maintenance of common areas, and client supervision Assist with medication observation following training and certification Support crisis response and de-escalation as needed Skills & Competencies: Strong verbal and written communication skills Ability to remain calm in high-stress or crisis situations Comfort working in diverse and multicultural environments Knowledge of behavioral health issues and trauma-informed care Proactive, reliable, and able to multitask effectively Team player with strong interpersonal and time management skills About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit provider of behavioral health and substance use treatment services throughout the Finger Lakes Region.
Our comprehensive programs include outpatient services, residential care, crisis intervention, vocational support, housing, and youth services.
We are committed to providing professional development opportunities for our staff and fostering a collaborative and inclusive workplace.
At FLACRA, we are dedicated to creating an employee-centered culture that values diversity, inclusion, and respect.
We encourage candidates from all backgrounds to apply and join our team of professionals committed to making a positive impact in the community.
F
HCBS Unlicensed Behavioral Health Provider
🏢 FLACRA
Salary not disclosed
Job Title: HCBS Unlicensed Behavioral Health Provider Location: Wayne County Employment Type: Full-Time Job Summary: The HCBS Unlicensed Behavioral Health Provider plays a key role in FLACRA’s mission to provide client-centered services as identified and approved by HARP Care Management and Managed Care Organizations (MCO).
This position is responsible for delivering specialized Home and Community-Based Services (HCBS) to eligible clients with SUD and/or SMI.
Services will be tailored to meet individual needs and adhere to guidelines outlined in the New York State HARP Adult Behavioral Health Home and Community-Based Services Provider Manual.
Minimum Qualifications: Unlicensed staff must be at least 18 years of age and have a high school diploma or equivalent, and 1-3 years of relevant experience working with individuals with SUD disorders and/or SMI or a BA degree.
Certified Peer Specialist/Certified Recovery Peer Advocate, or equivalently qualified by education in the human services field or a combination of work experience and education, with one year of education substituting for one year of experience.
Major Duties and Responsibilities : The HCBS Unlicensed Behavioral Health Provider is an active member in the FLACRA team and provides services identified and approved through HARP Care Management and Managed Care Organization (MCO) to clients with who meet eligibility criteria for HCBS services.
Under the supervision of the Licensed Program Director the HCBS Unlicensed Behavioral Health Provider will function to provide the following service types: · Psychosocial Rehabilitation (PSR) · Habilitation (HAB) · Family Support and Training (FST) · Education Support Services (ESS) · Empowerment Service – Peer Supports (EMP) · Pre-Vocational Services (PVOC) Each service type is defined in the New York State: Health and Recovery Plan (HARP) Adult Behavioral Health Home and Community Based Services (BH HCBS) Provider Manual.
Duties Serves as an active member of the client’s treatment team, including participation in team meetings and treatment planning meetings.
Team members include but aren’t limited to the care managers/HARP coordinators.
Manage individual caseloads, including referrals, intake, prior authorization with insurance providers, input/management of service thresholds, development of individual service plans and care plan reviews/updates as well as discharge/transition planning.
Will additionally complete/coordinate care with referral source for crisis plan.
Provides services as approved by HARP and the MCO as described in the BH HCBS Provider Manual.
Serves as role model for clients by sharing own recovery process and teaching effective coping techniques and self-help strategies depending on HCBS service line.
Provides case management, resourcing, service collaboration for individual clients as extension of case management services.
Provides advocacy services on behalf of clients.
Informs supervisor, and other members of treatment team as indicated, of issues/concerns related to individual clients.
Participates in required trainings to maintain certification and HCBS requirements.
Knowledge of Crisis Intervention and Early Engagement Helps facilitate outreach and encourage engagement in appropriate treatments Provides services in the community which may include client’s homes.
Providers transportation services as appropriate.
Other duties as assigned.
Other Skills/Knowledge and Experience Good interpersonal skills and written and oral communication skills.
Knowledge of applicable population group and principles/philosophy of recovery.
Ability to multi-task, have good problem solving and time management skills and the ability to remain calm in a crisis Strong networking skills Required to participate in an on-call rotation.
Must have NY state driver license.
About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit organization offering behavioral health and substance use treatment services throughout the Finger Lakes Region.
Our comprehensive programs include outpatient care, residential services, crisis intervention, vocational support, housing, and youth services.
We are dedicated to fostering an inclusive, diverse workplace where every individual feels valued and supported.
At FLACRA, we embrace a team-oriented culture that values professional growth and collaboration.
If you are passionate about supporting individuals through crisis and recovery, we encourage you to apply.
This position is responsible for delivering specialized Home and Community-Based Services (HCBS) to eligible clients with SUD and/or SMI.
Services will be tailored to meet individual needs and adhere to guidelines outlined in the New York State HARP Adult Behavioral Health Home and Community-Based Services Provider Manual.
Minimum Qualifications: Unlicensed staff must be at least 18 years of age and have a high school diploma or equivalent, and 1-3 years of relevant experience working with individuals with SUD disorders and/or SMI or a BA degree.
Certified Peer Specialist/Certified Recovery Peer Advocate, or equivalently qualified by education in the human services field or a combination of work experience and education, with one year of education substituting for one year of experience.
Major Duties and Responsibilities : The HCBS Unlicensed Behavioral Health Provider is an active member in the FLACRA team and provides services identified and approved through HARP Care Management and Managed Care Organization (MCO) to clients with who meet eligibility criteria for HCBS services.
Under the supervision of the Licensed Program Director the HCBS Unlicensed Behavioral Health Provider will function to provide the following service types: · Psychosocial Rehabilitation (PSR) · Habilitation (HAB) · Family Support and Training (FST) · Education Support Services (ESS) · Empowerment Service – Peer Supports (EMP) · Pre-Vocational Services (PVOC) Each service type is defined in the New York State: Health and Recovery Plan (HARP) Adult Behavioral Health Home and Community Based Services (BH HCBS) Provider Manual.
Duties Serves as an active member of the client’s treatment team, including participation in team meetings and treatment planning meetings.
Team members include but aren’t limited to the care managers/HARP coordinators.
Manage individual caseloads, including referrals, intake, prior authorization with insurance providers, input/management of service thresholds, development of individual service plans and care plan reviews/updates as well as discharge/transition planning.
Will additionally complete/coordinate care with referral source for crisis plan.
Provides services as approved by HARP and the MCO as described in the BH HCBS Provider Manual.
Serves as role model for clients by sharing own recovery process and teaching effective coping techniques and self-help strategies depending on HCBS service line.
Provides case management, resourcing, service collaboration for individual clients as extension of case management services.
Provides advocacy services on behalf of clients.
Informs supervisor, and other members of treatment team as indicated, of issues/concerns related to individual clients.
Participates in required trainings to maintain certification and HCBS requirements.
Knowledge of Crisis Intervention and Early Engagement Helps facilitate outreach and encourage engagement in appropriate treatments Provides services in the community which may include client’s homes.
Providers transportation services as appropriate.
Other duties as assigned.
Other Skills/Knowledge and Experience Good interpersonal skills and written and oral communication skills.
Knowledge of applicable population group and principles/philosophy of recovery.
Ability to multi-task, have good problem solving and time management skills and the ability to remain calm in a crisis Strong networking skills Required to participate in an on-call rotation.
Must have NY state driver license.
About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit organization offering behavioral health and substance use treatment services throughout the Finger Lakes Region.
Our comprehensive programs include outpatient care, residential services, crisis intervention, vocational support, housing, and youth services.
We are dedicated to fostering an inclusive, diverse workplace where every individual feels valued and supported.
At FLACRA, we embrace a team-oriented culture that values professional growth and collaboration.
If you are passionate about supporting individuals through crisis and recovery, we encourage you to apply.
F
Transition Care Coordinator
🏢 FLACRA
Salary not disclosed
Department : Certified Community Behavioral Health Center (CCBHC) Supervisor: CCBHC Project Director Minimum Qualifications: HS Diploma/GED required, Associate’s Degree Required in Health Care Related Field preferred Minimum 1 year related experience, preferably in Behavioral Health Ability to establish supportive client relationships Ability to perform duties in a stable, consistent, and predictable manner Valid NYS Driver’s License in good standing Job Summary: The goal of the Certified Community Behavioral Health Center (CCBHC) is to improve patient health outcomes and supporting clients in the behavioral, mental health and social determinant needs by supporting the navigation to and coordination of clinical and non-clinical services.
The CCBHC will deploy a high-quality, consistent set of protocols including screening, intake, outreach, navigation and coordination services that help connect clients in need to critical services.
Duties: · Services will be driven by the individualized goals of the client and the primary role of the associated projects is to support coordination of care with clients and service providers.
The methods used to accomplish this goal may include: o Engage with client currently in agency Residential programs and educate clients of services available through enrollment in CCBHC programs through group and individual sessions.
o Assist Residential teams in discharge planning and referrals to mental health, substance use and primary care appointments, through collaboration for clients soon to be engaging in Community based programs.
o Developing strategies with the client to improve attendance at mental health, substance use and primary care appointments, including attending initial appointments with the client o Developing and completing a thorough review of the service client’s existing treatment and crisis plans o Modeling strategies and behaviors that will promote successful engagement in the health care delivery system o Supporting coordination of care and referrals for clients with complex and/or emergent needs for support.
o Promoting enrollment into Health Home Care Management and/or Home and Community Based Services (HCBS) as eligible.
· The impact of such a role may include: o Keeping people out of hospital and emergency rooms by supporting well-care connections and utilization of services before needs are emergent.
o Improving quality of life o Promoting better health for the whole person o Offers support in moving towards recovery goals through care coordination activities.
Client Follow Up: · Introduce and meet with client and CCBHC Care Coordinator for initial appointment and assist for smooth transition primary assistance from Transitions Coordinator to Care Coordinator for on-going support.
· Provide phone and face-to-face follow-up to clients and service providers.
Support Practice Change and Education : · Provide feedback (both written and verbal) regarding what has been learned from the outreach and engagement process as requested.
· Provide project updates during staff meetings within the context of Lessons Learned: What is Working.
Other Skills/Knowledge and Experience 1.
Excellent written and verbal communication skills.
2.
Demonstrated ability to communicate effectively and work cooperatively with culturally diverse persons, staff and multiple service provider agencies.
3.
Knowledge of local behavioral health system and social determinant supports.
4.
Ability to multi-task, have good problem solving and time management skills and the ability to remain calm in a crisis.
5.
MS Excel experience and skill in data collection and entry.
Follow up with patients for care coordination services Deliver palliative care and related health care services to children and families Oversee care coordination and health coaching for the patients Manage assigned panel of chronic care patients Ensure that patients are receiving appropriate care Work with patients to plan and monitor care Bringing the benefits of coordinated care to patients Facilitate the daily operations of the department Oversee care coordination for the primary care practice's patients Meet member in various health care settings Interact in multiple care settings Communicate essential patient information to home care clinicians initiating patient care Coordinate care plans, discharge planning, and long term care services Receiving quality care from caregivers Contacting patients to schedule transitional care services and home visits Identify progress toward desired care outcomes; intervening to overcome deviations in the expected plan of care; reviewing the care plan with patients in conjunction with the direct care Identify the primary care team involved in the specialty patient care Utilize assessment skills and risk assessment tools to identify patients with actual or potential care needs that would require care coordination Promote adherence to a care plan Connect patient back to primary care physician and primary care coordinator team About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit provider of behavioral health and substance use treatment services throughout the Finger Lakes Region.
Our comprehensive programs include outpatient services, residential care, crisis intervention, vocational support, housing, and youth services.
We are committed to providing professional development opportunities for our staff and fostering a collaborative and inclusive workplace.
At FLACRA, we are dedicated to creating an employee-centered culture that values diversity, inclusion, and respect.
We encourage candidates from all backgrounds to apply and join our team of professionals committed to making a positive impact in the community.
The CCBHC will deploy a high-quality, consistent set of protocols including screening, intake, outreach, navigation and coordination services that help connect clients in need to critical services.
Duties: · Services will be driven by the individualized goals of the client and the primary role of the associated projects is to support coordination of care with clients and service providers.
The methods used to accomplish this goal may include: o Engage with client currently in agency Residential programs and educate clients of services available through enrollment in CCBHC programs through group and individual sessions.
o Assist Residential teams in discharge planning and referrals to mental health, substance use and primary care appointments, through collaboration for clients soon to be engaging in Community based programs.
o Developing strategies with the client to improve attendance at mental health, substance use and primary care appointments, including attending initial appointments with the client o Developing and completing a thorough review of the service client’s existing treatment and crisis plans o Modeling strategies and behaviors that will promote successful engagement in the health care delivery system o Supporting coordination of care and referrals for clients with complex and/or emergent needs for support.
o Promoting enrollment into Health Home Care Management and/or Home and Community Based Services (HCBS) as eligible.
· The impact of such a role may include: o Keeping people out of hospital and emergency rooms by supporting well-care connections and utilization of services before needs are emergent.
o Improving quality of life o Promoting better health for the whole person o Offers support in moving towards recovery goals through care coordination activities.
Client Follow Up: · Introduce and meet with client and CCBHC Care Coordinator for initial appointment and assist for smooth transition primary assistance from Transitions Coordinator to Care Coordinator for on-going support.
· Provide phone and face-to-face follow-up to clients and service providers.
Support Practice Change and Education : · Provide feedback (both written and verbal) regarding what has been learned from the outreach and engagement process as requested.
· Provide project updates during staff meetings within the context of Lessons Learned: What is Working.
Other Skills/Knowledge and Experience 1.
Excellent written and verbal communication skills.
2.
Demonstrated ability to communicate effectively and work cooperatively with culturally diverse persons, staff and multiple service provider agencies.
3.
Knowledge of local behavioral health system and social determinant supports.
4.
Ability to multi-task, have good problem solving and time management skills and the ability to remain calm in a crisis.
5.
MS Excel experience and skill in data collection and entry.
Follow up with patients for care coordination services Deliver palliative care and related health care services to children and families Oversee care coordination and health coaching for the patients Manage assigned panel of chronic care patients Ensure that patients are receiving appropriate care Work with patients to plan and monitor care Bringing the benefits of coordinated care to patients Facilitate the daily operations of the department Oversee care coordination for the primary care practice's patients Meet member in various health care settings Interact in multiple care settings Communicate essential patient information to home care clinicians initiating patient care Coordinate care plans, discharge planning, and long term care services Receiving quality care from caregivers Contacting patients to schedule transitional care services and home visits Identify progress toward desired care outcomes; intervening to overcome deviations in the expected plan of care; reviewing the care plan with patients in conjunction with the direct care Identify the primary care team involved in the specialty patient care Utilize assessment skills and risk assessment tools to identify patients with actual or potential care needs that would require care coordination Promote adherence to a care plan Connect patient back to primary care physician and primary care coordinator team About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit provider of behavioral health and substance use treatment services throughout the Finger Lakes Region.
Our comprehensive programs include outpatient services, residential care, crisis intervention, vocational support, housing, and youth services.
We are committed to providing professional development opportunities for our staff and fostering a collaborative and inclusive workplace.
At FLACRA, we are dedicated to creating an employee-centered culture that values diversity, inclusion, and respect.
We encourage candidates from all backgrounds to apply and join our team of professionals committed to making a positive impact in the community.
F
Environmental Service Technician (Cleaner)
🏢 FLACRA
Salary not disclosed
Job Title: Environmental Service Technician Location: Finger Lakes Region, NY Employment Type: Per Diem or Part-time.
Job Summary: FLACRA is seeking detail-oriented and dependable Environmental Service Technicians to join our team.
In this role, you will be responsible for maintaining a clean, safe, and sanitary environment in both patient and non-patient areas.
The Environmental Service Technician is essential to ensuring that the organization operates smoothly while adhering to professional cleaning standards, safety protocols, and infection control procedures.
Qualifications & Skills: High School Diploma.
Valid New York State Drivers License Previous experience in building cleaning or janitorial work is preferred.
Ability to understand and follow detailed but straightforward oral and written instructions.
Ability to interact courteously with staff, officials, and the public.
Capable of bending, kneeling, lifting, and carrying objects weighing up to 50 pounds.
Ability to walk and stand for extended periods, up to 6 hours per day.
Willingness to work occasionally in poor weather conditions, including heat, cold, rain, and snow.
Key Responsibilities: Perform general and detailed cleaning of rooms, hallways, restrooms, offices, stairways, and windows, following standard operating procedures and schedules.
Use brooms, mops, and floor equipment to sweep, mop, strip, and wax floors.
Operate vacuum cleaners and/or shampooers to clean carpets, rugs, upholstered furniture, and blinds.
Refill supplies, remove trash, and replace trash liners as needed.
Wash walls, ceilings, woodwork, windows, doors, and sills to ensure a clean and sanitized environment.
Follow safety and infection control protocols, including proper storage and use of cleaning chemicals, and appropriate placement of “wet floor” signs.
Open and close buildings according to established security procedures.
Complete assigned cleaning tasks in a timely and efficient manner.
Communicate progress or issues to the supervisor, either orally or through written work orders.
Adhere to all safety regulations and procedures to maintain a secure work environment.
About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit provider of behavioral health and substance use treatment services throughout the Finger Lakes Region.
Our comprehensive programs include outpatient services, residential care, crisis intervention, vocational support, housing, and youth services.
We are committed to providing professional development opportunities for our staff and fostering a collaborative and inclusive workplace.
At FLACRA, we are dedicated to creating an employee-centered culture that values diversity, inclusion, and respect.
We encourage candidates from all backgrounds to apply and join our team of professionals committed to making a positive impact in the community.
Job Summary: FLACRA is seeking detail-oriented and dependable Environmental Service Technicians to join our team.
In this role, you will be responsible for maintaining a clean, safe, and sanitary environment in both patient and non-patient areas.
The Environmental Service Technician is essential to ensuring that the organization operates smoothly while adhering to professional cleaning standards, safety protocols, and infection control procedures.
Qualifications & Skills: High School Diploma.
Valid New York State Drivers License Previous experience in building cleaning or janitorial work is preferred.
Ability to understand and follow detailed but straightforward oral and written instructions.
Ability to interact courteously with staff, officials, and the public.
Capable of bending, kneeling, lifting, and carrying objects weighing up to 50 pounds.
Ability to walk and stand for extended periods, up to 6 hours per day.
Willingness to work occasionally in poor weather conditions, including heat, cold, rain, and snow.
Key Responsibilities: Perform general and detailed cleaning of rooms, hallways, restrooms, offices, stairways, and windows, following standard operating procedures and schedules.
Use brooms, mops, and floor equipment to sweep, mop, strip, and wax floors.
Operate vacuum cleaners and/or shampooers to clean carpets, rugs, upholstered furniture, and blinds.
Refill supplies, remove trash, and replace trash liners as needed.
Wash walls, ceilings, woodwork, windows, doors, and sills to ensure a clean and sanitized environment.
Follow safety and infection control protocols, including proper storage and use of cleaning chemicals, and appropriate placement of “wet floor” signs.
Open and close buildings according to established security procedures.
Complete assigned cleaning tasks in a timely and efficient manner.
Communicate progress or issues to the supervisor, either orally or through written work orders.
Adhere to all safety regulations and procedures to maintain a secure work environment.
About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit provider of behavioral health and substance use treatment services throughout the Finger Lakes Region.
Our comprehensive programs include outpatient services, residential care, crisis intervention, vocational support, housing, and youth services.
We are committed to providing professional development opportunities for our staff and fostering a collaborative and inclusive workplace.
At FLACRA, we are dedicated to creating an employee-centered culture that values diversity, inclusion, and respect.
We encourage candidates from all backgrounds to apply and join our team of professionals committed to making a positive impact in the community.
F
CHHUNY Care Manager
🏢 FLACRA
Salary not disclosed
Job Title: CHHUNY High Needs Care Manager Location: Finger Lakes Region, NY Employment Type: Full-Time.
Monday
- Friday 8AM
- 4PM Job Summary: The CHHUNY High Needs Care Manager serves as the primary coordinator for children and youth with complex needs within the Children’s Health Home of Upstate New York (CHHUNY) network.
This role is essential in helping families navigate medical, behavioral, and social service systems through comprehensive care planning, consistent follow-up, and a collaborative team approach.
You’ll act as the central communication hub, ensuring all providers are working toward the best interest of the child or youth.
Minimum Qualifications To serve high-acuity enrollees, applicants must meet one of the following: Bachelor’s degree in a related field with 2 years of relevant experience Licensed Registered Nurse (RN) with 2 years of relevant experience Master’s degree in a related field with 1 year of relevant experience Skills & Competencies Strong interpersonal and communication skills, including the ability to engage with diverse populations Solid knowledge of medical, behavioral health, and community support systems Excellent time management, problem-solving, and multitasking abilities Ability to work independently and within an interdisciplinary team Experience with electronic health records and Microsoft Office (Word, Excel, Outlook) Must be comfortable providing services in community-based settings Typing proficiency of 30+ WPM What We’re Looking For Passionate about improving outcomes for children and families A strength-based, trauma-informed, and culturally responsive approach to care A team player with flexibility, initiative, and a collaborative mindset Key Responsibilities Conduct comprehensive assessments to evaluate the child/youth’s strengths, needs, and risk factors Develop and maintain person-centered care plans in collaboration with the youth and their parent/guardian Coordinate services across providers, including medical, behavioral health, social services, education, and housing Maintain frequent communication with the care team to ensure collaborative, coordinated care Utilize telehealth tools and mobile technology to increase engagement and continuity of care Advocate for client needs and facilitate access to needed services and supports Ensure timely documentation and compliance with Health Home and agency standards Provide transportation or use personal vehicle to meet clients in the community, as needed Deliver care management services across a seven-county region, including occasional evening or weekend on-call shifts About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit provider of behavioral health and substance use treatment services throughout the Finger Lakes Region.
Our comprehensive programs include outpatient services, residential care, crisis intervention, vocational support, housing, and youth services.
We are committed to providing professional development opportunities for our staff and fostering a collaborative and inclusive workplace.
At FLACRA, we are dedicated to creating an employee-centered culture that values diversity, inclusion, and respect.
We encourage candidates from all backgrounds to apply and join our team of professionals committed to making a positive impact in the community.
Monday
- Friday 8AM
- 4PM Job Summary: The CHHUNY High Needs Care Manager serves as the primary coordinator for children and youth with complex needs within the Children’s Health Home of Upstate New York (CHHUNY) network.
This role is essential in helping families navigate medical, behavioral, and social service systems through comprehensive care planning, consistent follow-up, and a collaborative team approach.
You’ll act as the central communication hub, ensuring all providers are working toward the best interest of the child or youth.
Minimum Qualifications To serve high-acuity enrollees, applicants must meet one of the following: Bachelor’s degree in a related field with 2 years of relevant experience Licensed Registered Nurse (RN) with 2 years of relevant experience Master’s degree in a related field with 1 year of relevant experience Skills & Competencies Strong interpersonal and communication skills, including the ability to engage with diverse populations Solid knowledge of medical, behavioral health, and community support systems Excellent time management, problem-solving, and multitasking abilities Ability to work independently and within an interdisciplinary team Experience with electronic health records and Microsoft Office (Word, Excel, Outlook) Must be comfortable providing services in community-based settings Typing proficiency of 30+ WPM What We’re Looking For Passionate about improving outcomes for children and families A strength-based, trauma-informed, and culturally responsive approach to care A team player with flexibility, initiative, and a collaborative mindset Key Responsibilities Conduct comprehensive assessments to evaluate the child/youth’s strengths, needs, and risk factors Develop and maintain person-centered care plans in collaboration with the youth and their parent/guardian Coordinate services across providers, including medical, behavioral health, social services, education, and housing Maintain frequent communication with the care team to ensure collaborative, coordinated care Utilize telehealth tools and mobile technology to increase engagement and continuity of care Advocate for client needs and facilitate access to needed services and supports Ensure timely documentation and compliance with Health Home and agency standards Provide transportation or use personal vehicle to meet clients in the community, as needed Deliver care management services across a seven-county region, including occasional evening or weekend on-call shifts About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit provider of behavioral health and substance use treatment services throughout the Finger Lakes Region.
Our comprehensive programs include outpatient services, residential care, crisis intervention, vocational support, housing, and youth services.
We are committed to providing professional development opportunities for our staff and fostering a collaborative and inclusive workplace.
At FLACRA, we are dedicated to creating an employee-centered culture that values diversity, inclusion, and respect.
We encourage candidates from all backgrounds to apply and join our team of professionals committed to making a positive impact in the community.
F
Associate Director – Outpatient Clinic
🏢 FLACRA
Salary not disclosed
Job Title: Associate Director – Outpatient Clinic Location: Penn Yan , NY Employment Type: Full-Time, Salary Exempt.
Job Summary: The Associate Director is a leader and clinician with demonstrated leadership skills and clinical excellence with experience in substance use and mental health treatment.
This position has administrative and direct clinical care responsibilities.
This position will provide supervision and clinical support within the CCBHC integrated care model.
In accordance with FLACRA’s mission, vision, and values, the associate director demonstrates an advanced level of clinical knowledge, communication, interdisciplinary collaboration, professionalism, and systems-based practice.
This role is collaborative and supports the director with administrative, clinical, and non-clinical responsibilities in the outpatient clinic, while abiding by state regulations, and assuring safe, effective, quality care.
Minimum Qualifications: Master’s level education in the appropriate field with ability with licensure or ability to immediately gain provisional status.
Three years of supervisory experience in mental health and/or substance use treatment services.
Licensed as an LMHC, LMFT, LMHC-D, or LCSW.
LMHC, LMFT, LMHC-D or LCSW with CASAC a plus.
Valid NYS driver’s License.
Ability to support in development and implementation of current and new programs.
Familiarity within community work includes outreach, crisis, and maintaining safety in the field.
Duties 1.
Collaborate with the clinic director and treatment team to attain the clinic’s key performance indicators, including positive outcomes for the individuals FLACRA serves.
2.
Engage with staff to support their clinical skill development by working towards competency and clinical excellence This includes assessing staff training needs and support the skill development of staff.
3.
Assumes responsibility for the clinic director’s duties in the absence of the clinic director.
4.
Effectively communications all necessary communications to the clinic director, other leadership, community partners, and staff as appropriate.
5.
Maintain adherence with incident reporting policies including the completion of NIMRS or other state reporting requirements for incidents.
6.
Support in completing internal and external reporting requirements.
7.
Provide on call agency support as part of the Mental Health and/or Administrative on call rotation.
8.
Maintain program adherence to FLACRA policies and treatment philosophy, as well as to the state regulations that govern the clinic (CCBHC, MHOTRS 599, OASAS 825).
9.
Facilitate motivational team building and group supervision.
10.
Complete assigned supervisions on a weekly to biweekly basis dependent on the staff’s employment status.
11.
Complete staff evaluations and professional development plans as prescribed by the clinic director and the agency.
12.
Lead and/or participate in all assigned internal and external meetings.
13.
Develop and maintain positive and effective relationships with community partners, referral sources, and service agencies.
14.
Ensure adherence with care coordination, maintenance of documentation, admission and discharge procedures as consistent with state regulations.
15.
Respond appropriately to crisis/emergency situations to ensure/secure the safety/well-being of all involved.
16.
Ensure adherence to agency, OASAS, OMH, and CCBHC regulations, practices, policies and procedures.
17.
Support the professional development of limited permit staff and their acquisition of full licensure.
18.
Demonstrates professionalism by providing quality service and care with respect and dignity for the clients and as a representative of FLACRA.
19.
Complete direct client care as determined as needed, including carrying a small caseload and group facilitation.
20.
Perform other duties and functions as directed.
Other Skills/Knowledge and Experience 1.
Excellent written and verbal communication skills.
2.
Demonstrated ability to communicate effectively and work cooperatively with culturally diverse people, staff and community service providers.
3.
Knowledge and experience of working within the behavioral health service system.
4.
Knowledge and experience of the community behavioral health services both in the community and local surroundings.
5.
Ability to multi-task, have good problem solving & time management skills and the ability to remain calm in a crisis.
6.
E-Record competency.
7.
Understanding of Office of Professions, OASAS, OMH and other credentialing agencies in attaining and maintaining credentials and licenses.
About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit provider of behavioral health and substance use treatment services throughout the Finger Lakes Region.
Our comprehensive programs include outpatient services, residential care, crisis intervention, vocational support, housing, and youth services.
We are committed to providing professional development opportunities for our staff and fostering a collaborative and inclusive workplace.
At FLACRA, we are dedicated to creating an employee-centered culture that values diversity, inclusion, and respect.
We encourage candidates from all backgrounds to apply and join our team of professionals committed to making a positive impact in the community.
Job Summary: The Associate Director is a leader and clinician with demonstrated leadership skills and clinical excellence with experience in substance use and mental health treatment.
This position has administrative and direct clinical care responsibilities.
This position will provide supervision and clinical support within the CCBHC integrated care model.
In accordance with FLACRA’s mission, vision, and values, the associate director demonstrates an advanced level of clinical knowledge, communication, interdisciplinary collaboration, professionalism, and systems-based practice.
This role is collaborative and supports the director with administrative, clinical, and non-clinical responsibilities in the outpatient clinic, while abiding by state regulations, and assuring safe, effective, quality care.
Minimum Qualifications: Master’s level education in the appropriate field with ability with licensure or ability to immediately gain provisional status.
Three years of supervisory experience in mental health and/or substance use treatment services.
Licensed as an LMHC, LMFT, LMHC-D, or LCSW.
LMHC, LMFT, LMHC-D or LCSW with CASAC a plus.
Valid NYS driver’s License.
Ability to support in development and implementation of current and new programs.
Familiarity within community work includes outreach, crisis, and maintaining safety in the field.
Duties 1.
Collaborate with the clinic director and treatment team to attain the clinic’s key performance indicators, including positive outcomes for the individuals FLACRA serves.
2.
Engage with staff to support their clinical skill development by working towards competency and clinical excellence This includes assessing staff training needs and support the skill development of staff.
3.
Assumes responsibility for the clinic director’s duties in the absence of the clinic director.
4.
Effectively communications all necessary communications to the clinic director, other leadership, community partners, and staff as appropriate.
5.
Maintain adherence with incident reporting policies including the completion of NIMRS or other state reporting requirements for incidents.
6.
Support in completing internal and external reporting requirements.
7.
Provide on call agency support as part of the Mental Health and/or Administrative on call rotation.
8.
Maintain program adherence to FLACRA policies and treatment philosophy, as well as to the state regulations that govern the clinic (CCBHC, MHOTRS 599, OASAS 825).
9.
Facilitate motivational team building and group supervision.
10.
Complete assigned supervisions on a weekly to biweekly basis dependent on the staff’s employment status.
11.
Complete staff evaluations and professional development plans as prescribed by the clinic director and the agency.
12.
Lead and/or participate in all assigned internal and external meetings.
13.
Develop and maintain positive and effective relationships with community partners, referral sources, and service agencies.
14.
Ensure adherence with care coordination, maintenance of documentation, admission and discharge procedures as consistent with state regulations.
15.
Respond appropriately to crisis/emergency situations to ensure/secure the safety/well-being of all involved.
16.
Ensure adherence to agency, OASAS, OMH, and CCBHC regulations, practices, policies and procedures.
17.
Support the professional development of limited permit staff and their acquisition of full licensure.
18.
Demonstrates professionalism by providing quality service and care with respect and dignity for the clients and as a representative of FLACRA.
19.
Complete direct client care as determined as needed, including carrying a small caseload and group facilitation.
20.
Perform other duties and functions as directed.
Other Skills/Knowledge and Experience 1.
Excellent written and verbal communication skills.
2.
Demonstrated ability to communicate effectively and work cooperatively with culturally diverse people, staff and community service providers.
3.
Knowledge and experience of working within the behavioral health service system.
4.
Knowledge and experience of the community behavioral health services both in the community and local surroundings.
5.
Ability to multi-task, have good problem solving & time management skills and the ability to remain calm in a crisis.
6.
E-Record competency.
7.
Understanding of Office of Professions, OASAS, OMH and other credentialing agencies in attaining and maintaining credentials and licenses.
About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit provider of behavioral health and substance use treatment services throughout the Finger Lakes Region.
Our comprehensive programs include outpatient services, residential care, crisis intervention, vocational support, housing, and youth services.
We are committed to providing professional development opportunities for our staff and fostering a collaborative and inclusive workplace.
At FLACRA, we are dedicated to creating an employee-centered culture that values diversity, inclusion, and respect.
We encourage candidates from all backgrounds to apply and join our team of professionals committed to making a positive impact in the community.
F
COTI Peer Advocate
🏢 FLACRA
Salary not disclosed
Job Title: COTI Recovery Peer Advocate Location: Finger Lakes Region, NY Employment Type: Full-Time & Per Diem Job Summary: FLACRA is seeking a compassionate COTI Recovery Peer Advocate to provide mobile, on-site, or in-community peer support services to children, adults, and families who are experiencing or have recently experienced a behavioral health crisis.
The Crisis Recovery Peer Advocate plays a critical role in assisting individuals as they navigate their recovery, offering advocacy, empowerment, and non-clinical crisis support.
This position focuses on helping individuals stabilize and access community resources, while also modeling recovery based on personal experience.
Must Have Qualifications: Highschool Diploma or GED equivalent Valid NYS Drivers’ License Lived experience
- your own struggles or have supported / cared for someone facing mental health or substance recovery challenges Willing to participate in peer certification training, acquiring CRPA-P no later than 4 months after employment.
Nice to Have Qualifications : Certified Peer Support Specialist (NYCPS) trained by OMH or OASAS Certified Peer Advocate (CRPA) Compensation: Our pay structure includes the following components: Hourly Base Pay : $17.50- $18.50/hour Community Crisis Stipend : In addition to your base pay, you will receive a stipend for handling community crisis situations.
This stipend recognizes the critical role you play in providing immediate support during urgent circumstances.
Shift Differential : Additional compensation may apply for evening shifts.
Key Responsibilities: Greet and orient individuals as they arrive at the center, offering a welcoming and supportive presence.
Advocate for and support individuals and families by helping them understand available services.
Share your own recovery journey to promote understanding, teach coping strategies, and empower individuals through self-help techniques.
Collaborate with the treatment team and other involved parties throughout the crisis stabilization process.
Assist with discharge planning, connecting individuals to resources and identifying in-community support systems.
Work with families on developing parenting skills, building empowerment, and strengthening natural and community supports.
Provide referrals for ongoing peer support to individuals and families.
Attend monthly group supervision sessions with the peer supervisor.
Deliver peer support services throughout the crisis treatment episode, including outreach within 24 hours of transitioning from crisis care.
Utilize engagement strategies to connect individuals with community resources and services.
Assist in the development of service plans, WRAP plans, and crisis plans.
Actively participate as a member of the interdisciplinary care team, including attendance at team meetings.
Provide case management, resourcing, and service collaboration to support the individual’s needs.
Maintain accurate and timely documentation.
Help raise community awareness of available services.
Stay current on peer certification and continuing education requirements.
Tier 2 staff are expected to model leadership and mentor Tier 1 peers.
Perform other duties as assigned.
Skills & Experience: High School Diploma or GED.
18 years of age or older.
Strong interpersonal, written, and verbal communication skills.
Knowledge of the population group and recovery principles/philosophy.
Ability to multitask, remain calm in a crisis, and demonstrate good problem-solving and time management skills.
Must possess a valid NYS Driver’s License.
Reliable transportation to provide services in the community.
Comfort with providing community-based services to those in need.
Lived Experience Requirement: This position requires lived experience in mental health or substance use recovery.
You will use your personal recovery journey to guide, support, and inspire others on their path to wellness.
About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit organization offering behavioral health and substance use treatment services throughout the Finger Lakes Region.
Our comprehensive programs include outpatient care, residential services, crisis intervention, vocational support, housing, and youth services.
We are dedicated to fostering an inclusive, diverse workplace where every individual feels valued and supported.
At FLACRA, we embrace a team-oriented culture that values professional growth and collaboration.
If you are passionate about supporting individuals through crisis and recovery, we encourage you to apply.
The Crisis Recovery Peer Advocate plays a critical role in assisting individuals as they navigate their recovery, offering advocacy, empowerment, and non-clinical crisis support.
This position focuses on helping individuals stabilize and access community resources, while also modeling recovery based on personal experience.
Must Have Qualifications: Highschool Diploma or GED equivalent Valid NYS Drivers’ License Lived experience
- your own struggles or have supported / cared for someone facing mental health or substance recovery challenges Willing to participate in peer certification training, acquiring CRPA-P no later than 4 months after employment.
Nice to Have Qualifications : Certified Peer Support Specialist (NYCPS) trained by OMH or OASAS Certified Peer Advocate (CRPA) Compensation: Our pay structure includes the following components: Hourly Base Pay : $17.50- $18.50/hour Community Crisis Stipend : In addition to your base pay, you will receive a stipend for handling community crisis situations.
This stipend recognizes the critical role you play in providing immediate support during urgent circumstances.
Shift Differential : Additional compensation may apply for evening shifts.
Key Responsibilities: Greet and orient individuals as they arrive at the center, offering a welcoming and supportive presence.
Advocate for and support individuals and families by helping them understand available services.
Share your own recovery journey to promote understanding, teach coping strategies, and empower individuals through self-help techniques.
Collaborate with the treatment team and other involved parties throughout the crisis stabilization process.
Assist with discharge planning, connecting individuals to resources and identifying in-community support systems.
Work with families on developing parenting skills, building empowerment, and strengthening natural and community supports.
Provide referrals for ongoing peer support to individuals and families.
Attend monthly group supervision sessions with the peer supervisor.
Deliver peer support services throughout the crisis treatment episode, including outreach within 24 hours of transitioning from crisis care.
Utilize engagement strategies to connect individuals with community resources and services.
Assist in the development of service plans, WRAP plans, and crisis plans.
Actively participate as a member of the interdisciplinary care team, including attendance at team meetings.
Provide case management, resourcing, and service collaboration to support the individual’s needs.
Maintain accurate and timely documentation.
Help raise community awareness of available services.
Stay current on peer certification and continuing education requirements.
Tier 2 staff are expected to model leadership and mentor Tier 1 peers.
Perform other duties as assigned.
Skills & Experience: High School Diploma or GED.
18 years of age or older.
Strong interpersonal, written, and verbal communication skills.
Knowledge of the population group and recovery principles/philosophy.
Ability to multitask, remain calm in a crisis, and demonstrate good problem-solving and time management skills.
Must possess a valid NYS Driver’s License.
Reliable transportation to provide services in the community.
Comfort with providing community-based services to those in need.
Lived Experience Requirement: This position requires lived experience in mental health or substance use recovery.
You will use your personal recovery journey to guide, support, and inspire others on their path to wellness.
About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit organization offering behavioral health and substance use treatment services throughout the Finger Lakes Region.
Our comprehensive programs include outpatient care, residential services, crisis intervention, vocational support, housing, and youth services.
We are dedicated to fostering an inclusive, diverse workplace where every individual feels valued and supported.
At FLACRA, we embrace a team-oriented culture that values professional growth and collaboration.
If you are passionate about supporting individuals through crisis and recovery, we encourage you to apply.
F
COC Peer Coordinator
🏢 FLACRA
Salary not disclosed
Supervisor: Sr.
Director of Crisis Services and Mobile Clinic Classification: Full Time, Hourly Department: Outreach and Engagement Minimum Qualifications: Completion of NY state-certified peer support specialist training through OMH and OASAS.
CRPA-P/CRPA and/or NYCPS Certifications.
Job Summary: The COC Peer Coordinator is an active member in the FLACRA team and provides peer support services to clients/families with serious mental illness and or substance abuse.
Under the supervision of the Sr.
Director of Crisis Services and Mobile Clinic and support from the Housing and Employment Manager and Connections Regional Coordinator, the Peer Provider will function as a peer outreach worker by engaging with individuals who are homeless, on the coordinated entry list, and continuing engagement until housing placement is confirmed.
The Peer Provider will function as a role model to peers; exhibiting competency in personal recovery and use of coping skills; serve as a consumer advocate, providing consumer information and peer support for clients/families in outpatient and inpatient settings.
The Peer Provider performs a wide range of tasks to assist peers of all ages in regaining independence within the community and mastery over their own recovery process.
Recovery resources such as booklets, tapes, pamphlets and other written materials will be utilized by the Peer Provider in the provision of services.
The Peer Provider will also conduct street outreach to identify and engage individuals in unsheltered settings, providing immediate support, harm reduction resources, and connection to services.
They will serve as a role model to peers, exhibit competency in personal recovery, and offer peer support in various settings, including outreach, inpatient, and outpatient services.
Schedule: Monday – Friday Days as to align with DSS office hours
- (Evenings and Weekends hours on an as needed basis) Duties 1.
Coordinates with CoC, DSS, and Coordinated entry to engage individuals who are homeless that are also struggling with mental health or substance use, to assist with securing housing to support recovery.
2.
Conducts street outreach to unsheltered individuals, providing immediate peer support, harm reduction education, and referrals to crisis services, shelters, and treatment programs.
3.
Builds trusting relationships with individuals living on the streets, in encampments, or other unstable living situations, offering ongoing engagement and support.
4.
Distributes basic needs supplies such as food, hygiene kits, and weather-appropriate items while providing information on available resources.
5.
Acts as a liaison between individuals experiencing homelessness and service providers, assisting with navigation through the housing, healthcare, and recovery systems.
6.
Serves as an active member of the client’s treatment team, including participation in team meetings and treatment planning meetings.
7.
Assists clients in development of recovery plan, including psychiatric advance directives and crisis plan.
8.
Provides psycho-education with focus on illness management and peer support.
9.
Implements and coordinates recovery plans with individual clients in assigned population group, including evaluation, consultation, and education, and follow-up services.
10.
Serves as role model for clients/families by sharing own recovery process and teaching effective coping techniques and self-help strategies.
11.
Assists in developing of the recovery plan 12.
Helps to initiate and sustain an individual/family in their recovery from substance use or addiction 13.
Promotes recovery by removing barriers and obstacles to recovery 14.
Serves as a personal guide and mentor for people seeking, or already in recovery.
15.
Helps clients/families find resources for harm reduction, detox, treatment, family support and education, local or online support groups; or help client/family create a change plan to recover on their own.
16.
Assists in finding ways to stop using or reduce harm associated with addictive behaviors.
17.
Provides case management, resourcing, service collaboration for individual clients as extension of case management services.
18.
Maintains accurate, thorough records on all assigned cases and uses documentation to assist clients in evaluating progress.
19.
Provides advocacy services on behalf of clients/families.
20.
Informs supervisor, and other members of treatment team as indicated, of issues/concerns related to individual clients/families.
21.
Participates in required trainings to maintain certification.
22.
Knowledge of Crisis Intervention and Early Engagement.
23.
Other duties as assigned.
Other Skills/Knowledge and Experience 1.
High School Diploma or GED.
2.
Eighteen years of age or older.
3.
Good interpersonal skills and written and oral communication skills.
4.
Knowledge of applicable population group and principles/philosophy of recovery.
5.
Ability to multi-task, have good problem solving and time management skills and the ability to remain calm in a crisis 6.
Must have NY state driver license.
Note: The above description is illustrative of tasks and responsibilities.
It is not meant to be all-inclusive of every task or responsibility.
v LIVED EXPERIENCE IS REQUIRED Share personal recovery experiences and develop authentic peer-to-peer relationships Provide peer-to-peer services and support for peers in recovery or seeking Provide direct supervision to peer lead supervisors and peers providing direct support to other peer parents and peer youth Attend required training to become a peer counselor Providing peer counseling and support, drawing on common experiences as a peer Promote recovery, self- advocacy, and self-direction Use a strength-based approach to inspire hope and to develop mutuality in peer-to-peer relationships Provide psycho-education with focus on illness management and peer support Assist peer-member to remain stable and maintain recovery Providing peer support services to individuals in the PSH program Attend state and local breastfeeding meetings/trainings for peer counselors Use experiences with personal recovery in assisting and supporting peer members Provide peer mentoring and support for individuals with psychiatric disabilities and receiving mental health services Assist current students with tutoring Work closely with peer volunteers to plan, implement and evaluate program activities Assisting in peer support groups on a regular basis Supporting the client in the development of various skill building activities, including: daily and community living skills, socialization skills, adaptation skills, and behavior and anger Provide advice and support in accordance with treatment plan Support organizational goals and values Conduct peer support groups to assist persons enrolled in supported employment to realize personal goals in employment, education and volunteer opportunities About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit provider of behavioral health and substance use treatment services throughout the Finger Lakes Region.
Our comprehensive programs include outpatient services, residential care, crisis intervention, vocational support, housing, and youth services.
We are committed to providing professional development opportunities for our staff and fostering a collaborative and inclusive workplace.
At FLACRA, we are dedicated to creating an employee-centered culture that values diversity, inclusion, and respect.
We encourage candidates from all backgrounds to apply and join our team of professionals committed to making a positive impact in the community.
Director of Crisis Services and Mobile Clinic Classification: Full Time, Hourly Department: Outreach and Engagement Minimum Qualifications: Completion of NY state-certified peer support specialist training through OMH and OASAS.
CRPA-P/CRPA and/or NYCPS Certifications.
Job Summary: The COC Peer Coordinator is an active member in the FLACRA team and provides peer support services to clients/families with serious mental illness and or substance abuse.
Under the supervision of the Sr.
Director of Crisis Services and Mobile Clinic and support from the Housing and Employment Manager and Connections Regional Coordinator, the Peer Provider will function as a peer outreach worker by engaging with individuals who are homeless, on the coordinated entry list, and continuing engagement until housing placement is confirmed.
The Peer Provider will function as a role model to peers; exhibiting competency in personal recovery and use of coping skills; serve as a consumer advocate, providing consumer information and peer support for clients/families in outpatient and inpatient settings.
The Peer Provider performs a wide range of tasks to assist peers of all ages in regaining independence within the community and mastery over their own recovery process.
Recovery resources such as booklets, tapes, pamphlets and other written materials will be utilized by the Peer Provider in the provision of services.
The Peer Provider will also conduct street outreach to identify and engage individuals in unsheltered settings, providing immediate support, harm reduction resources, and connection to services.
They will serve as a role model to peers, exhibit competency in personal recovery, and offer peer support in various settings, including outreach, inpatient, and outpatient services.
Schedule: Monday – Friday Days as to align with DSS office hours
- (Evenings and Weekends hours on an as needed basis) Duties 1.
Coordinates with CoC, DSS, and Coordinated entry to engage individuals who are homeless that are also struggling with mental health or substance use, to assist with securing housing to support recovery.
2.
Conducts street outreach to unsheltered individuals, providing immediate peer support, harm reduction education, and referrals to crisis services, shelters, and treatment programs.
3.
Builds trusting relationships with individuals living on the streets, in encampments, or other unstable living situations, offering ongoing engagement and support.
4.
Distributes basic needs supplies such as food, hygiene kits, and weather-appropriate items while providing information on available resources.
5.
Acts as a liaison between individuals experiencing homelessness and service providers, assisting with navigation through the housing, healthcare, and recovery systems.
6.
Serves as an active member of the client’s treatment team, including participation in team meetings and treatment planning meetings.
7.
Assists clients in development of recovery plan, including psychiatric advance directives and crisis plan.
8.
Provides psycho-education with focus on illness management and peer support.
9.
Implements and coordinates recovery plans with individual clients in assigned population group, including evaluation, consultation, and education, and follow-up services.
10.
Serves as role model for clients/families by sharing own recovery process and teaching effective coping techniques and self-help strategies.
11.
Assists in developing of the recovery plan 12.
Helps to initiate and sustain an individual/family in their recovery from substance use or addiction 13.
Promotes recovery by removing barriers and obstacles to recovery 14.
Serves as a personal guide and mentor for people seeking, or already in recovery.
15.
Helps clients/families find resources for harm reduction, detox, treatment, family support and education, local or online support groups; or help client/family create a change plan to recover on their own.
16.
Assists in finding ways to stop using or reduce harm associated with addictive behaviors.
17.
Provides case management, resourcing, service collaboration for individual clients as extension of case management services.
18.
Maintains accurate, thorough records on all assigned cases and uses documentation to assist clients in evaluating progress.
19.
Provides advocacy services on behalf of clients/families.
20.
Informs supervisor, and other members of treatment team as indicated, of issues/concerns related to individual clients/families.
21.
Participates in required trainings to maintain certification.
22.
Knowledge of Crisis Intervention and Early Engagement.
23.
Other duties as assigned.
Other Skills/Knowledge and Experience 1.
High School Diploma or GED.
2.
Eighteen years of age or older.
3.
Good interpersonal skills and written and oral communication skills.
4.
Knowledge of applicable population group and principles/philosophy of recovery.
5.
Ability to multi-task, have good problem solving and time management skills and the ability to remain calm in a crisis 6.
Must have NY state driver license.
Note: The above description is illustrative of tasks and responsibilities.
It is not meant to be all-inclusive of every task or responsibility.
v LIVED EXPERIENCE IS REQUIRED Share personal recovery experiences and develop authentic peer-to-peer relationships Provide peer-to-peer services and support for peers in recovery or seeking Provide direct supervision to peer lead supervisors and peers providing direct support to other peer parents and peer youth Attend required training to become a peer counselor Providing peer counseling and support, drawing on common experiences as a peer Promote recovery, self- advocacy, and self-direction Use a strength-based approach to inspire hope and to develop mutuality in peer-to-peer relationships Provide psycho-education with focus on illness management and peer support Assist peer-member to remain stable and maintain recovery Providing peer support services to individuals in the PSH program Attend state and local breastfeeding meetings/trainings for peer counselors Use experiences with personal recovery in assisting and supporting peer members Provide peer mentoring and support for individuals with psychiatric disabilities and receiving mental health services Assist current students with tutoring Work closely with peer volunteers to plan, implement and evaluate program activities Assisting in peer support groups on a regular basis Supporting the client in the development of various skill building activities, including: daily and community living skills, socialization skills, adaptation skills, and behavior and anger Provide advice and support in accordance with treatment plan Support organizational goals and values Conduct peer support groups to assist persons enrolled in supported employment to realize personal goals in employment, education and volunteer opportunities About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit provider of behavioral health and substance use treatment services throughout the Finger Lakes Region.
Our comprehensive programs include outpatient services, residential care, crisis intervention, vocational support, housing, and youth services.
We are committed to providing professional development opportunities for our staff and fostering a collaborative and inclusive workplace.
At FLACRA, we are dedicated to creating an employee-centered culture that values diversity, inclusion, and respect.
We encourage candidates from all backgrounds to apply and join our team of professionals committed to making a positive impact in the community.
F
Integrated Outpatient Senior Clinician
🏢 FLACRA
Salary not disclosed
Minimum Qualifications: Master’s level education in the appropriate field with ability with licensure or ability to immediately gain provisional status.
Three years of supervisory experience in mental health and/or substance use treatment services.
Licensed as an LMHC, LMSW, LMFT, LMHC-D, or LCSW.
LMHC, LMSW, LCAT, LMFT, LMHC-D or LCSW with CASAC a plus.
Valid NYS driver’s License.
Job Summary: The integrated senior clinician is a clinician with demonstrated leadership skills and clinical excellence with experience in substance abuse and mental health treatment.
The integrated senior clinician provides regular direct clinical care, while also providing supervision and clinical support within an integrated care model.
The integrated senior clinician demonstrates an advanced level of clinical knowledge, communication and interdisciplinary collaboration, professionalism, and systems-based practice.
This role works with administrative, clinical, and nonclinical staff within the outpatient clinic, while abiding by state regulations, and assuring safe, effective, quality care in alignment with FLACRA’s mission, vision, and brand pledge.
Duties Collaborates with teams to align processes and philosophy with organizational values and strategic plan and supports organizational priorities on a weekly, monthly, and long-term basis.
Facilitates motivational team building and group supervision, including team support for any corrective actions and process improvements.
Promotes growth clinic staff in areas of leadership, clinical excellence, patient-centered care, education, and organizational involvement to meet the identified organizational goals and needs of the employee.
Monitors, support, and mentors clinicians in their practice management to meet expectations for excellent client care.
Responsible for needs assessment and monitoring of clinic staff engagement in their professional practice and client care.
This includes leading regular meetings and trainings with staff, and participating in activities related to improving engagement, professional work-life balance, and work satisfaction.
Submits daily, weekly, monthly reports as required and uses information to collaboratively make data driven decisions that support the attainment of the clinic’s Key Performance Indicators (KPIs) and the agency’s strategic plan goals.
Attend leadership meetings and work closely with clinic director and outpatient leadership team to address day-to-day site issues and ensure solid onboarding of new employees.
Provides annual performance reviews in collaboration with the clinic director.
Supports clinic director and outpatient leadership team in hiring, disciplinary, and dismissal processes for direct care staff.
Provides integrated clinical services- including assessment, treatment planning, and intervention as relevant for the area of practice, which is inclusive of providing individual and group therapy to children, adolescents, adults, and families.
Acts as a consultant to staff, patients, and families as appropriate for care of the client.
Works as part of the primary treatment team and as part of the multi-disciplinary team by effectively collaborating with other systems of care including but not limited to schools, primary care, legal system, and specialty care providers.
Ensures that each client’s rights are protected and that they are provided with appropriate interventions based on ability to participate, cultural concerns, and diagnostic impression.
Maintain progress notes and other documentation required for the client medical record and utilization management within the timelines outlined by FLACRA.
Participates in quality initiatives and utilization review activities as requested.
Strives to understand and meet the fiscal and financial parameters of practicing in the health care environment.
Provide administrative and/or clinical supervision to clinic staff as appropriate and in collaboration with clinic director.
Provides educational presentations and participates in local conferences and professional organizations.
Participates in rotation for either mental health on-call or agency on-call.
Perform other functions as directed.
Other Skills/Knowledge and Experience Excellent written and verbal communication skills.
Demonstrated ability to communicate effectively and work cooperatively with culturally diverse persons, staff and community service providers.
Knowledge of local behavioral health service system.
Ability to multi-task, have good problem solving & time management skills and the ability to remain calm in a crisis.
E-Record.
About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit behavioral health and substance abuse treatment provider with decades of experience and multiple innovative program located throughout the Finger Lakes Region.
Our services include outpatient, residential, crisis center, vocational, housing and youth services.
We pride ourselves on being committed to the professional development of all our staff and if that is important to you, we invite you to choose FLACRA! FLACRA is an equal opportunity employer committed to fostering an inclusive, diverse workplace.
We are dedicated to creating an employee-centered work culture, where all individuals feel valued and respected.
We encourage candidates from all backgrounds to apply and join our team of professionals, who are dedicated to our community’s recovery & mental health care needs.
Three years of supervisory experience in mental health and/or substance use treatment services.
Licensed as an LMHC, LMSW, LMFT, LMHC-D, or LCSW.
LMHC, LMSW, LCAT, LMFT, LMHC-D or LCSW with CASAC a plus.
Valid NYS driver’s License.
Job Summary: The integrated senior clinician is a clinician with demonstrated leadership skills and clinical excellence with experience in substance abuse and mental health treatment.
The integrated senior clinician provides regular direct clinical care, while also providing supervision and clinical support within an integrated care model.
The integrated senior clinician demonstrates an advanced level of clinical knowledge, communication and interdisciplinary collaboration, professionalism, and systems-based practice.
This role works with administrative, clinical, and nonclinical staff within the outpatient clinic, while abiding by state regulations, and assuring safe, effective, quality care in alignment with FLACRA’s mission, vision, and brand pledge.
Duties Collaborates with teams to align processes and philosophy with organizational values and strategic plan and supports organizational priorities on a weekly, monthly, and long-term basis.
Facilitates motivational team building and group supervision, including team support for any corrective actions and process improvements.
Promotes growth clinic staff in areas of leadership, clinical excellence, patient-centered care, education, and organizational involvement to meet the identified organizational goals and needs of the employee.
Monitors, support, and mentors clinicians in their practice management to meet expectations for excellent client care.
Responsible for needs assessment and monitoring of clinic staff engagement in their professional practice and client care.
This includes leading regular meetings and trainings with staff, and participating in activities related to improving engagement, professional work-life balance, and work satisfaction.
Submits daily, weekly, monthly reports as required and uses information to collaboratively make data driven decisions that support the attainment of the clinic’s Key Performance Indicators (KPIs) and the agency’s strategic plan goals.
Attend leadership meetings and work closely with clinic director and outpatient leadership team to address day-to-day site issues and ensure solid onboarding of new employees.
Provides annual performance reviews in collaboration with the clinic director.
Supports clinic director and outpatient leadership team in hiring, disciplinary, and dismissal processes for direct care staff.
Provides integrated clinical services- including assessment, treatment planning, and intervention as relevant for the area of practice, which is inclusive of providing individual and group therapy to children, adolescents, adults, and families.
Acts as a consultant to staff, patients, and families as appropriate for care of the client.
Works as part of the primary treatment team and as part of the multi-disciplinary team by effectively collaborating with other systems of care including but not limited to schools, primary care, legal system, and specialty care providers.
Ensures that each client’s rights are protected and that they are provided with appropriate interventions based on ability to participate, cultural concerns, and diagnostic impression.
Maintain progress notes and other documentation required for the client medical record and utilization management within the timelines outlined by FLACRA.
Participates in quality initiatives and utilization review activities as requested.
Strives to understand and meet the fiscal and financial parameters of practicing in the health care environment.
Provide administrative and/or clinical supervision to clinic staff as appropriate and in collaboration with clinic director.
Provides educational presentations and participates in local conferences and professional organizations.
Participates in rotation for either mental health on-call or agency on-call.
Perform other functions as directed.
Other Skills/Knowledge and Experience Excellent written and verbal communication skills.
Demonstrated ability to communicate effectively and work cooperatively with culturally diverse persons, staff and community service providers.
Knowledge of local behavioral health service system.
Ability to multi-task, have good problem solving & time management skills and the ability to remain calm in a crisis.
E-Record.
About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit behavioral health and substance abuse treatment provider with decades of experience and multiple innovative program located throughout the Finger Lakes Region.
Our services include outpatient, residential, crisis center, vocational, housing and youth services.
We pride ourselves on being committed to the professional development of all our staff and if that is important to you, we invite you to choose FLACRA! FLACRA is an equal opportunity employer committed to fostering an inclusive, diverse workplace.
We are dedicated to creating an employee-centered work culture, where all individuals feel valued and respected.
We encourage candidates from all backgrounds to apply and join our team of professionals, who are dedicated to our community’s recovery & mental health care needs.
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