Five Below Jobs in Usa

• Maintain a clean and sanitary work environment, participate in pre and post shift cleaning and organization to include but not limited to: kitchen equipment, walk in fridge/freezer storage, dry storage, trash, recycle, mopping, sweeping
• Prepare & serve food items according to standardized recipes and chef specifications
• Follow daily preparation list to ensure items are ready for service
• Assist with storage of food deliveries
• Report any problems with food product, kitchen equipment or work area to a Chef/Sous chef
• Work a food station during service, including direct guest interaction if working in a guest facing restaurant
• Ensure Manager is aware of guest comments and concerns
• Safely operate and train others on the operation of various kitchen equipment to include oven, grill, flattop, soup kettles, slicers, robo-coupe, immersion blender
• Ensure accurate portion sizes and presentation of dishes to meet both quality standards and customer expectations
• Manage cooking times to ensure food is prepared and served in a timely manner, especially during peak hours
• Work closely with kitchen team members to ensure smooth operation and effective communication during food service
• Other duties as assigned
  
  

• Culinary School graduate preferred
• 1-2 year(s) of experience in a commercial kitchen preferred
• ServSafe or similar food safety course certification is preferred
  
  

• Proficient written and verbal communication English skills, Spanish a plus
• Proficient experience in guest facing roles
• Knowledge of a variety of cooking techniques to include baking, broiling, grilling, sauté, roasting, blanching and more
• Knowledge of food handling, safety and other restaurant guidelines
• Knowledge of simple sauce and dressing
• Strong analytical and problem-solving skills
• Excellent time management skills
• Ability to manage difficult or emotional situations whether they be customer or employee related
• Ability to work under stressful circumstances
• Ability to quickly adapt to changes in processes, customer flow, environments, and tasks
• Ability to engage with customers in a positive and helpful manner
• Ability to work in collaboration with others to achieve team goals
  
  

• Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
• Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
  
  

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass and Dependent Ski Passes
• Other company perks
  
  

• Supervise and coordinate restaurant staff to ensure exceptional guest service and efficient operations
• Train, motivate, and provide feedback to staff to maintain high service standards
• Oversee daily restaurant activities, including guest seating, order taking, and food delivery
• Ensure food quality, cleanliness, and presentation meet hotel standards
• Handle guest complaints and resolve service issues promptly and professionally
• Maintain records of employee needs and responsibilities including time off requests, schedules, tip sheets, and Personal Action Forms (PAFs)
• Collaborate with the kitchen to ensure timely and accurate food preparation
• Monitor staff performance and assist with performance evaluations
• Ensure adherence to health, safety, and sanitation standards in the restaurant
• Assist with opening and closing procedures, including restaurant setup and cleanup, cash handling and processing of guest payments accurately
• Conduct daily pre-meal meeting and tasting in congruence with Chef and Restaurant Manager, ensuring staff’s knowledge of food, menus, beverage, wine and service
• Maintain high level of guest satisfaction, make immediate corrective action when guests needs are not met
• Other duties as assigned
  
  

• Bachelor's degree in hospitality management, or related field preferred
• Four years' experience in food service environment required
• Two years in a supervisory role preferred
  
  

• Strong knowledge of restaurant operations, including service, food preparation, and sanitation standards
• Excellent leadership and team management skills to motivate and guide staff
• Knowledgeable about 5-star standards
• Ability to handle guest concerns, complaints, and feedback in a professional and efficient manner
• In-depth knowledge of food and beverage menus, including ingredients, preparation, and presentation
• Strong communication skills for interacting with guests, staff, and management
• Ability to manage time effectively, multitask, and prioritize in a fast-paced environment
• Proficiency in point-of-sale (POS) systems and restaurant management software
• Ability to train, coach, and develop staff to improve performance and service quality
• Strong organizational skills to manage reservations, schedules, and inventory
• Knowledge of health, safety, and sanitation regulations in a restaurant setting
• Ability to monitor and maintain inventory levels of food, beverages, and supplies
• Strong problem-solving skills to address operational challenges and guest issues
• Ability to maintain a calm and composed demeanor under pressure
• Flexibility to work evenings, weekends, and holidays as needed
  
  

• Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
• Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
  
  

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks
  
  

• Prepare & serve food items according to standardized recipes and chef specifications
• Follow daily preparation list to ensure items are ready for service
• Cook food to order
• Work and maintain sauté, grill, and roasting stations
• Help organize kitchen items including, dry goods, kitchen equipment, storage containers, cleaning supplies, and food deliveries
• Set up, work, and breakdown station
• Maintain a clean and sanitary work environment, participate in pre and post shift cleaning and organization to include but not limited to kitchen equipment, walk in fridge/freezer storage, dry storage, trash, recycle, mopping, sweeping
• Work closely with kitchen team members to ensure smooth operation and effective communication during food service
• Submit production needs for following day by shift end
• Other duties as assigned
  
  

• Culinary degree or equivalent preferred
• 1 year of food preparation experience preferred
• ServSafe or similar food safety course certification preferred
  
  

• Proficient written and verbal communication English skills, Spanish a plus
• Knowledge of a variety of cooking techniques to include baking, broiling, grilling, sauté, roasting, blanching and more
• Knowledge of food handling, safety and other restaurant guidelines
• Knowledge of simple sauce and dressing
• Excellent time management skills
• Ability to work under stressful circumstances
• Ability to quickly adapt to changes in processes, customer flow, environments, and tasks
• Ability to engage with customers in a positive and helpful manner
• Ability to work in collaboration with others to achieve team goals
  
  

• Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
• Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
  
  

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass and Dependant Ski Passes
• Other company perks
  
  

• Prepare and cook food items according to standardized recipes, ensuring consistency and quality in all dishes
• Maintain an organized and clean work environment, always adhering to sanitation and food safety standards
• Assist with managing kitchen inventory, ensuring proper stock levels, and reporting shortages or discrepancies
• Operate kitchen equipment safely and efficiently, performing basic maintenance and cleaning as needed
• Ensure accurate portion sizes and presentation of dishes to meet both quality standards and customer expectations
• Safely operate and train others on the operation of various kitchen equipment to include oven, grill, flattop, soup kettles, slicers, robo-coupe, immersion blender
• Work closely with kitchen team members to ensure smooth operation and effective communication during food service
• Manage cooking times to ensure food is prepared and served in a timely manner, especially during peak hours
• Follow all safety and health regulations, including proper food handling, storage, and cleaning procedures
• Fill out checkout lists in absence of supervisor
• Other duties as assigned
  
  

• Culinary degree or equivalent preferred
• 3 years of food preparation experience required
• ServSafe or similar food safety course certification preferred
  
  

• Proficient written and verbal communication English skills, Spanish a plus
• Proficient knowledge of a variety of cooking techniques to include baking, broiling, grilling, sauté, roasting, blanching and more
• Proficient experience in guest facing roles
• Knowledge of food handling, safety and other restaurant guidelines
• Knowledge of simple sauce and dressing
• Strong analytical and problem-solving skills
• Excellent time management skills
• Ability to manage difficult or emotional situations whether they be customer or employee related
• Ability to work under stressful circumstances
• Ability to quickly adapt to changes in processes, customer flow, environments, and tasks
• Ability to engage with customers in a positive and helpful manner
• Ability to work in collaboration with others to achieve team goals
  
  

• Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
• Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
  
  

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass and Dependent Ski Passes
• Other company perks
  
  

• Food and wine knowledge/service
• Ensure friendly greeting to all guests
• Take orders and serve food and beverage request promptly and ensure that established service procedures and standards are followed
• Check with guest during meal for guest satisfaction
• Responsible for guest check and proper payment
• Set-up station and tables prior to service
• Assist in clearing and set-up of tables and outdoor space during service
• Ensures tableware is clean and delivered in a timely manner
• Completes side duties
• Maintain the proper care and cleanliness of tableware, serving equipment and service areas
• Make manager aware of all guest comments and complaints
• Maintain positive communication with service personnel
• Carries tools necessary to perform job, ie crumbers corkscrew etc
• Other duties as assigned
  
  

• High school diploma or GED preferred
• 1 year customer service experience required
• 1 year serving experience preferred
  
  

• Proficient knowledge in point-of-sale systems
• Knowledge of food and beverage products offered 
• Knowledge of company policies and procedures 
• Knowledge of 5 star standards and adheres to them in every aspect of operation
• Familiar with Colorado liquor laws does not serve intoxicated guests or minors
• Understanding on how to assist customers and meet their needs effectively 
• Ability to prioritize tasks and manage time effectively 
• Ability to do basic problem-solving 
• Proficiency in communicating clearly both verbally and in writing to team members and customers 
• Strong attention to detail 
• Ability to work under stressful circumstances
• Ability to quickly adapt to changes in processes, customer flow, environments, and tasks
• Ability to develop strong working relationship with those contacted in the course of work
• Ability to engage with customers in a positive and helpful manner 
• Ability to communicate clearly in English, both verbally and in writing to team members and customers 
  
  

• Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
• Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
• Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance
  
  

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass and Dependent Ski Passes
• Other company perks
  
  

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks
  
  

Supply Chain Specialist

JP Ecommerce Inc. (dba Bare Home) | Forest Lake/Columbus, MN

About Bare Home

We've been named one of Inc. 5000's top-ten fastest-growing Minnesota businesses for FOUR consecutive years. We're a $100M+ textile retailer experiencing 20-30% year-over-year growth, sourcing premium bedding globally from China, India, Pakistan, and Turkey while manufacturing our cotton line right here in the USA.

We sell across Amazon, Walmart, Target, our DTC channels, and international markets—and we're expanding operations from 110,000 to 220,000+ square feet. We're making significant investments in our supply chain and logistics team right now, growing from five to six team members.

This isn't corporate bureaucracy. We're 87 people who work exceptionally well together, tackle challenges as a team, and see the direct impact of our work every day.

The Role

We're looking for a Supply Chain Specialist to join our collaborative five-person (expanding to six) supply chain and logistics team. You'll work alongside experienced supply chain professionals, sharing responsibilities and learning the full scope of international e-commerce operations.

This is a team-based role—you won't be doing this alone. We cross-train, support each other when someone's out, and tackle projects collaboratively. Some days you'll focus on your core responsibilities, other days you'll jump in on sourcing projects or warehouse tracking initiatives. That's the nature of working in a small, agile company where flexibility and teamwork matter.

What You'll Work On (As Part of the Team)

Supply Chain Operations

• Support tracking of inbound containers from overseas vendors (China, India, Pakistan, Turkey)
• Assist with container optimization and shipment coordination
• Work with the team on buy decisions and inventory planning
• Help coordinate with overseas vendors on timing and logistics
• Contribute to forecasting and inventory level management across all channels

Data & Analytics

• Build and maintain Excel-based tracking systems for orders, containers, and SKUs
• Create reports and dashboards for inventory movement and supply chain performance
• Analyze data across multiple systems to identify trends and discrepancies
• Support the team with data analysis using VLOOKUP, INDEX-MATCH, pivot tables, and complex formulas

Cross-Functional Collaboration

• Work with warehouse operations on container flow and receiving schedules
• Partner with Buyers, Supply Analyst, and operations teams daily
• Coordinate with 3PL partners on logistics and inventory placement
• Jump in on ad-hoc projects—sourcing initiatives, system improvements, warehouse tracking

Learning & Growth

• Gain exposure to international sourcing, container logistics, and multi-channel fulfillment
• Learn from experienced supply chain professionals on the team
• Develop skills in forecasting, demand planning, and supply chain optimization
• Cross-train across different aspects of supply chain operations

What You Need

Education

• Bachelor's degree preferred in Supply Chain Management, Logistics, Operations Management, Business Administration, International Business, Industrial Engineering, or related field
• Associate's degree with 3+ years of relevant supply chain experience will be considered
• Relevant certifications (APICS, Six Sigma, etc.) are a plus

Must-Haves

• Strong Excel skills: VLOOKUP, INDEX-MATCH, pivot tables, complex formulas—you're comfortable working with large datasets
• 1-3 years of supply chain, logistics, or operations experience (or relevant internships)
• Analytical thinking: You can spot patterns, identify problems, and think through solutions
• Team player mentality: You collaborate well, communicate clearly, and support your teammates
• Adaptability: You're comfortable jumping between tasks and learning new things
• Positive attitude: Problems don't overwhelm you—you approach challenges with a can-do mindset

Highly Valued

• Experience with international logistics or container shipping
• Familiarity with Amazon FBA, Walmart, or Target fulfillment operations
• Background in e-commerce, retail, or consumer products
• Experience with ERP/WMS systems (SellerCloud, NetSuite, or similar)
• Prior exposure to sourcing or vendor management

What Makes This Opportunity Different

You're joining a strong team of five professionals who work collaboratively and support each other. You won't be thrown into the deep end alone—you'll have experienced teammates to learn from and a culture that values training and development.

We're at an inflection point with major expansion plans, Foreign Trade Zone certification in progress, and significant supply chain investments happening now. You'll gain broad exposure to international supply chain operations in a fast-growth environment where your contributions are visible and valued.

This is the kind of place where warehouse associates from five years ago now run departments. If you want to build a supply chain career with real growth potential, this is that opportunity.

The Team Culture

We work hard, move fast, and genuinely enjoy working together. Cross-functional collaboration isn't a buzzword here—it's how we operate daily. We face new challenges constantly and tackle them as a team. If you bring solutions, communicate directly, and care about the people around you, you'll fit right in.

Small company means no corporate silos, no endless approval chains, and direct access to leadership. Your ideas matter. Your voice is heard. Your work makes a difference.

Compensation & Benefits

• Hourly Rate: $26-32/hour based on experience and skills
• Comprehensive health, dental, and vision insurance
• Paid Family and Medical Leave
• Paid by the company Benefit at no cost to you: Short Term Disability, Life Insurance ($25K) with options to purchase more
• 401(k) with company match
• Paid time off and holidays
• Real career advancement opportunities in a company growing 20-30% annually
• Learning and development in a collaborative team environment

How to Apply

If this sounds like the right next step in your supply chain career, we want to hear from you.

Want to stand out? Tell us about a supply chain challenge you've tackled or share an example of how you've used Excel to solve a problem.

We are only considering candidates who:

• Currently live in Minnesota or the immediate surrounding area
• Can reliably commute to our Forest Lake/Columbus location daily
• Are available for in-person interviews at our office

Learn more about us:

JP Ecommerce/Bare Home is an equal opportunity employer committed to building a diverse and inclusive team. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Position Summary

The Front Office Director oversees all front-of-house operations, ensuring an exceptional guest experience at a luxury resort. This role provides leadership and direction for the Front Desk, Concierge, Bell Services, and Guest Relations teams while maintaining brand standards, operational efficiency, and financial performance.

The ideal candidate is a dynamic hospitality professional with a strong service ethos, proven leadership in luxury resort operations, and a commitment to creating memorable guest experiences.

Key Responsibilities

Guest Experience & Service Excellence

• Lead Front Desk, Concierge, Bell Services, PBX, and Guest Relations teams to deliver personalized, high-touch service
• Ensure smooth check-in/out, reservations, and guest communications
• Proactively resolve guest concerns, service recovery, and VIP requests
• Uphold luxury service standards aligned with Forbes Five-Star or AAA Four/Five Diamond expectations

Operational Management

• Oversee daily front office operations, staffing, scheduling, and workflow
• Monitor room inventory, reservations, and guest requests
• Implement and maintain SOPs, standard operating procedures, and service protocols
• Collaborate with Housekeeping, Reservations, Sales, and F&B to ensure seamless operations

Leadership & Team Development

• Recruit, train, coach, and mentor front office and guest services team members
• Conduct performance evaluations and provide ongoing professional development
• Foster a culture of accountability, teamwork, and excellence
• Lead daily briefings, operational meetings, and cross-department communication

Financial & Administrative Oversight

• Manage departmental budgets, labor, and productivity metrics
• Monitor revenue through upselling initiatives and loyalty program participation
• Ensure accurate reporting, daily audits, and operational compliance

Brand & Quality Standards

• Maintain high levels of guest satisfaction scores and online reputation
• Ensure compliance with brand standards, safety, and regulatory requirements
• Support luxury service audits, quality inspections, and staff training

Required Qualifications

• 5+ years of progressive front office or guest services leadership experience in luxury resorts or hotels
• Experience with Forbes Five-Star, AAA Four/Five Diamond, or branded luxury resorts
• Strong knowledge of Front Office operations, PMS systems, and guest service standards
• Proven ability to lead and develop high-performing teams
• Exceptional communication, problem-solving, and interpersonal skills
• Flexible availability, including evenings, weekends, and holidays

Preferred Qualifications

• Multi-department oversight experience in Rooms Division
• Bachelor’s degree in Hospitality Management, Business, or related field
• Experience in high-volume, seasonal, or destination resort markets

Compensation & Benefits

• Competitive salary and performance-based incentives
• Health, dental, and vision coverage
• Paid time off and holiday benefits
• Professional development and career advancement opportunities

Role - Contact center engineer - Five9

Location : Phoenix, AZ (Onsite)

JD:

8+ years of commercial software development experience

Design and implement scalable Caas and IVA solutions leveraging Google Cloud and Google CX

(Dialoglow CX), including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech, and seamless integration with Five and enterprise systems.

* Architect secure, resilient cloud infrastructure on GCP using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.

* Architect, implement, and optimize Five CRaas solutions, including ACD, skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.

* Lead integrations and migrations leveraging Five APls and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WeRTC, security configuration (RAC, PCI/HIPAA), and transition from legacy contact center platforms to Five.

* Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/D pipeline. DevOps and Observability.

* Experience with automated release management using GitHub Actions.

* Experience in Architecture design and modeling should possess strong skills in designing and modeling complex systems and architectures.

* Good understanding of data structures, algorithms, and design patterns

* Great written communication and documentation abilities

* Strong understanding of cloud security architecture and Encryption and OAth.

* Looks proactively beyond the obvious for continuous improvement opportunities.

* Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential.

* Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike.

The Broward County Board of County Commissioners is seeking qualified candidates for Capital Project Management Supervisor - Construction Management Division.

Please Note: This announcement will remain open until sufficient number of applications are received and may close at any time.

The ideal candidate will have experience managing vertical construction projects with an aptitude for and an ability to manage a variety of challenging projects. The candidate will possess experience in preparation of scope, budget, schedule, documents for the selection of consultants, negotiating agreements, management of projects through all phases of development including planning, programming, design, bid documentation, procurement, construction administration, and warranty administration as well as the oversight of design consultants, contractors, and stakeholders.

The top candidate will have experience in the latest construction methods and technology including Building Information Modeling (BIM), document control programs, and scheduling programs. The ideal candidate will also be a LEED accredited professional or possess a WELL Building Standard accredited professional designation and experience along with an enthusiasm and passion for resiliency and sustainability.

General Description

Performs advanced professional and administrative work with supervisory responsibilities in the management of construction projects for the County.

Works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive level administrators through conferences and reports.

Requires a Bachelor's degree from an accredited college or university with major coursework in architecture and/or engineering or closely related field; Master's degree preferred.

Requires six (6) years in professional architectural or engineering work, including four (4) years of experience in project management and supervision of staff appropriate to the area of assignment or closely related experience.

Registration as a professional architect or registered engineer or NCIDQ (Space Planning Only) based upon area of assignment.

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Manages and monitors construction contractors and consultants; develops, administers and negotiates construction and consultant contracts, master plan studies, amendments, change orders, and work authorizations.

Coordinates stakeholders including user and County agencies: County Attorneys, Purchasing, Small Business Division, Building Departments; FDOT and other regulatory agencies.

Supervises other project managers and engineering technicians; performs reviews and oversight of projects managed by subordinates; reviews plans and specifications, engineering calculations, pay applications, invoices, and Florida Building Code.

Reviews project progress and resolves design and construction related issues; negotiates fees and scope with consultants; designs projects, signs and seals construction documents, permit applications and reports.

Assists with contract developments and bidding process; reviews bids for conformance to construction documents; administers and manages consultant and contractor contracts for adherence and performance.

Establishes a Quality Control/Quality Assurance (QC/QA) Project Program and procedures for the Project Management Section and the Division to standardize the project management process, improve quality and performance.

Carries out special assignments requested by Division Director; meets with subordinates to review the status of their assigned projects; prepares job performance evaluations for subordinates.

Conducts meetings with consultants and contractors to review progress of work and manage all aspects of the project; reviews and approves invoices and payment requests from consultants and contractors; assists in the preparation of new fiscal year budget requests.

Performs related work as assigned.

• Financial Acumen: Interprets and applies key financial indicators to make better business decisions. Fosters accountability for making good financial decisions; provides guidance to help the team make astute decisions. Summarizes financial performance data and explains implications for the organization.
• Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations.
• Decision Quality: Makes good and timely decisions that keep the organization moving forward. Consistently demonstrates strong judgment; may be sought out by others for expertise and guidance. Takes smart, independent action in urgent and non-routine situations, knows when to escalate for others' involvement.
• Balances Stakeholders: Anticipates and balances the needs of multiple stakeholders. Provides guidance so that others understand the needs of different stakeholders and can balance them appropriately. Makes sure people understand and adhere to ethical standards when working with stakeholders; models and ensures cross-cultural sensitivity.
• Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals. Makes nimble plans accounting for a range of risks and contingencies. Achieves greater cohesion, integration, and alignment between own group and other areas. Both persistent in adversity and nimble in change.
• Ensures Accountability: Holds self and others accountable to meet commitments. Tracks performance and strives to remain effective, learning from both successes and failures. Readily takes on challenges or difficult tasks and has reputation for delivering on commitments.
• Drives Results: Consistently achieves results, even under tough circumstances. Emphasizes the importance of results; encourages a sense of urgency in others; challenges poor outcomes or unproductive behaviors. Provides assistance or encouragement to help others over obstacles.
• Develops Talent: Develops people to meet both their career goals and the organization's goals. consistently shares ideas, insight, and best practices to help people reach their development goals and achieve optimal results. Shares targeted feedback in a prompt, constructive, and encouraging manner.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Tailors communication content and style to the needs of others. Pays attention to others' input and perspectives, asks questions, and summarizes to confirm understanding.
• Situational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of electronic office equipment or tools within moderate tolerances or limits of accuracy.

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

County Core Values

All Broward County employees strive to demonstrate the County's four core behavioral competencies.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

Copyright 2025 Korn Ferry. ALL RIGHTS RESERVED

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at or email to make an accommodation request.

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

Position Summary

The Front Office / Guest Services Manager oversees all front-of-house operations, ensuring an exceptional guest experience at a luxury resort. This role provides leadership and direction for the Front Desk, Concierge, Bell Services, and Guest Relations teams while maintaining brand standards, operational efficiency, and financial performance.

The ideal candidate is a dynamic hospitality professional with a strong service ethos, proven leadership in luxury resort operations, and a commitment to creating memorable guest experiences.

Key Responsibilities

Guest Experience & Service Excellence

• Lead Front Desk, Concierge, Bell Services, and Guest Relations teams to deliver personalized, high-touch service
• Ensure smooth check-in/out, reservations, and guest communications
• Proactively resolve guest concerns, service recovery, and VIP requests
• Uphold luxury service standards aligned with Forbes Five-Star or AAA Four/Five Diamond expectations

Operational Management

• Oversee daily front office operations, staffing, scheduling, and workflow
• Monitor room inventory, reservations, and guest requests
• Implement and maintain SOPs, standard operating procedures, and service protocols
• Collaborate with Housekeeping, Reservations, Sales, and F&B to ensure seamless operations

Leadership & Team Development

• Recruit, train, coach, and mentor front office and guest services team members
• Conduct performance evaluations and provide ongoing professional development
• Foster a culture of accountability, teamwork, and excellence
• Lead daily briefings, operational meetings, and cross-department communication

Financial & Administrative Oversight

• Manage departmental budgets, labor, and productivity metrics
• Monitor revenue through upselling initiatives and loyalty program participation
• Ensure accurate reporting, daily audits, and operational compliance

Brand & Quality Standards

• Maintain high levels of guest satisfaction scores and online reputation
• Ensure compliance with brand standards, safety, and regulatory requirements
• Support luxury service audits, quality inspections, and staff training

Required Qualifications

• 5+ years of progressive front office or guest services leadership experience in luxury resorts or hotels
• Experience with Forbes Five-Star, AAA Four/Five Diamond, or branded luxury resorts
• Strong knowledge of Front Office operations, PMS systems, and guest service standards
• Proven ability to lead and develop high-performing teams
• Exceptional communication, problem-solving, and interpersonal skills
• Flexible availability, including evenings, weekends, and holidays

Preferred Qualifications

• Multi-department oversight experience in Rooms Division
• Bachelor's degree in Hospitality Management, Business, or related field
• Experience in high-volume, seasonal, or destination resort markets

Compensation & Benefits

• Competitive salary and performance-based incentives
• Health, dental, and vision coverage
• Paid time off and holiday benefits
• Professional development and career advancement opportunities