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About Covista


Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

For more information, visit and follow us on LinkedIn, Instagram and YouTube.

The role is responsible for promoting student success through accurate and responsive advisement in student finance and service-related areas, providing support and advocacy as needed for students throughout the student lifecycle. This position is responsible and accountable for the advisement of students within their group and serving as a primary point of contact for the student(s) within their assigned portfolio. Supports students with Financial Aid advising and awareness of overall financial literacy to succeed in their educational goals. Function as a role model for our Covista values and fosters a culture of CARE consistent with our mission, vision, and purpose.

Responsibilities

• Supports the new student intake process by working with admissions to answer incoming student questions, provide a thorough review of program and student costs, and outline all possible options to fund their education.

• Create and confirm an accurate financial plan by establishing timeframes to complete any application process to be financially prepared to start and stay in school. Continuously reviews student accounts to advise students on their financial eligibility.

• Responsible for maintaining student satisfaction through facilitation of inbound and outbound phone calls, emails, and SMS communication with students and internal stakeholders to Student Finance

• Using a high level of discretion and independent judgment continuously evaluates the financial plans throughout the student lifecycle and makes appropriate adjustments to ensure successful student outcomes.

• Utilizes appropriate systems and student data to confirm and track accurate enrollment, persistence, and graduation information for assigned students.

• Accurately and thoroughly documents all interactions in the appropriate institutional systems.

• Analyzes student data to identify triggers, indicating a need for proactive outreach to understand challenges and successes better. Coaches students to explore alternatives to overcome barriers to persistence or graduation. Makes appropriate resource referrals when necessary.

• Collaborates with other departments and functional areas to deliver an optimal student experience from inquiry to graduation.

• Maintain a thorough understanding of all Title IV programs, policies, and procedures, including institutional and international, federal, and state regulations. Complies with applicable international, federal, and state laws.

• Identifies opportunities and solutions that improve current methods and actively participates in the change of a constantly evolving organization. Promote student self-service tools during advising sessions and new student orientation.

• Engages students through a variety of communication channels. This may include video advising, inbound student calls, and proactive outreach to students to deliver first contact resolution.

• Performs other duties as assigned

• Complies with all policies and standards
  
  

• Bachelor's Degree Required.
• Outstanding customer service skills with 1+ years of customer service or related experience Required.
• 1+ years of experience in Higher Education Preferred.
• Experience with Student Financial Aid software application Preferred.
• Ability to work a variety of office hours, including evenings, weekends, and travel as needed.
• High level of interpersonal, communication, and problem-solving skills.
• Ability to work independently as well as function as part of a team.
• Must be a self-starter with the ability to prioritize effectively.
• PC skills in Microsoft Office, Internet applications, and database software.
• Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid).
• Self-motivated and willing to take ownership of and quickly resolve complex issues.
  
  

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $20-25/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays
  
  For more information related to our benefits please visit:
  
  

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation

A prestigious hospital in New York is seeking a gastroenterologist with a specialized interest in hepatology to join its growing team.

This is an exceptional opportunity to provide high-quality, personalized hepatology care in both inpatient and outpatient settings while engaging in academic and research activities.

Opportunity Highlights: This role offers a mix of clinical, academic, and research opportunities.

You will diagnose and manage liver diseases while mentoring GI fellows and engaging in clinical research.

A faculty appointment is available, and you will collaborate with a multidisciplinary team in both inpatient and outpatient settings.

The position also provides excellent potential for career growth and leadership development.

Located near New York City, you will enjoy access to world-class amenities and cultural attractions.

Qualifications: Board certified/board eligible in gastroenterology Additional training or interest in hepatology preferred Commitment to clinical excellence, education, and research Application Process: If you are interested in exploring this wonderful opportunity further, please call Timothy McLean at or send your CV to and refer to JOB-.

Hepatology focus
- diagnose and manage a wide range of liver diseases Academic opportunity
- faculty appointment available at a renowned institution Teaching role
- mentor GI fellows, residents, and medical students Collaborative team
- work alongside top specialists in a multidisciplinary setting Research potential
- engage in clinical studies and quality improvement initiatives Inpatient & outpatient care
- provide comprehensive hepatology services Career growth
- contribute to program development and strategic initiatives Prime location
- live and work near NYC with access to top amenities Our services are free for you We help negotiate your salary and contract We coordinate interviews and help with licenses Specialized recruiters match your career preferences Experienced support teams take care of every detail From $450000.00 to $450000.00 annual Ranges shown should be used as an estimate and are affected by many factors including the critical need of the position, your overall experience and qualifications, and other considerations.

Please reach out to your consultant for more information.

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

Customer Success Managers are responsible for maximizing digital implementation, usage, retention, and expansion of Wiley's digital solutions. Working closely with their DLE or Account Manager, the Customer Success Managers bring their expertise to provide a range of services to customers including developing successful course implementation solutions, training, course fulfillment/setup, monitoring course usage, and trends, and driving digital conversions and account expansions. The Customer Success Manager is responsible for reconfirming existing business with faculty and guaranteeing increased platform retention.

The Customer Success Manager will be a key resource in delivering Wiley's commitment to exceptional customer advising, support, retention, and expansion of digital usage in their territory. They will work with existing and new customers to create and implement their digital solutions. They will work with their DLE or AM partner to expand their digital footprint.

Job Responsibilities:

• Responsible for reconfirming and retaining current customers while expanding digital usage at installed base accounts.

• Responsible for assisting faculty in implementing and integrating Wiley's digital solutions.

• Consult with instructors on implementation and curriculum design. Execute individual and departmental training plans.

• Collaborate with DLE/Account Manager to review the status of opportunities, existing business, and expansion opportunities.Partner with DLE/AM to identify priority customers and participate in effective retention strategies to reduce digital churn and ensure a superior experience for our installed customers.Carve out separate retention strategies for priority accounts/adoptions vs. all other adoptions.

• Drive and support pilots across the territory with follow-up, surveys, assistance with the platform, and questions. Assist AM with converting the pilot to an adoption.

• Collaborate with DLE/AM partner weekly or biweekly on adoption strategies to effect expansion and digital penetration.

• Proactively follow up with customers to ensure a positive experience using Wiley products and promote new features and functionality specific to their user experience.

• Conduct re-training with keycustomers to ensure all large adoption customers are "power users."

• Provide deep integration support on various LMS / LTI implementations.

• Provide regular account and adoption intelligence in SFDC after working with customers. Confirm/Update Inclusive Access (IA) readoption Opps in SFDC for enrollment, Won/Lost stage, instructors contact info on IA adoptions. Maintain Bookstore communication and relationships to obtain IA adoption details, IA processes, and work order details.

• Analyze and drive digital usage data via activations reports for priority adoptions after back-to-school period ends.

• Review Vendor reports at specific times during the season for IA courseware adoptions, confirm with bookstore or instructor if additional information is needed, review and update opp in SFDC, Set to IA in CAP. Follow up on non-responders of IA confirmations at the end of each season.

Qualifications:

• Undergraduate degree

• 2-4 years of relevant work experience in a similar function

• Previous customer service, sales support and tech product support exposure

• Able to lead effective presentations to internal and external customers, in both large groups and one-on-one settings.

• User experience knowledge with a CRM platform, preferably Salesforce

• Strong written and verbal communication skills

• Excellent organization and time management skills

• Ability to learn and apply technical expertise with new and existing platforms.

• Strong skill set to train and implement digital solutions.

• Self-starter with the ability to maximize time and generate high ROI by leveraging strong listening skills to understand and execute digital solutions.

• Adaptable: can navigate complex sales processes with multiple decision makers

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

Salary Range:

Job Posting Title:

Location:

WRP Facilities Assistant

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• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri (primarily)
• Shift Includes: Day; Possibly Evenings and Weekends

• Provides first-level support to trouble tickets and initial reports of building maintenance issues, taking trouble calls, inputting work requests into the BSOE work order system (RT), providing initial investigation of the problem, solving, and forwarding to the Physical Plant work order desk with information for resolution as required.
• Interfaces with Physical Plant technicians and contractors to provide guidance and escort if necessary.
• Closes off areas for safety or to prevent further issues as necessary.
• Supports minor maintenance tasks not covered by regular custodial staff.
• Facilitates equipment deliveries and moves, including moving heavy equipment such as refrigerators, freezers, and optics tables.
• Maintains the functionality and appearance of furniture as needed.
• Assists with building-related issues stemming from minor laboratory modifications and renovations, raising repair requests to appropriate vendors, other campus units, or other responsible parties.
• Monitors and reviews stock of building supplies, including paper towels, cleaning agents, secondary containers, hazwaste and medical waste bags, sharps containers, and other supplies, and advises of necessary purchases.
• Maintains organized facilities office and facilities shop spaces.
• Responds to normal hours lockout calls and assists with entry and access.
• Serves as Backup Building Coordinator for emergency/disaster preparedness at assigned venues, providing backup communication liaison between service agencies and building occupants, assisting in the preparation of building response plans, and coordinating education of building occupants.
• Provides secondary backup for the Building Access Administrator.
• Issues physical keys and card /code access per established procedures.
• Assists WRP Facility Manager with backup coverage for after-hours support, which may require overtime, a modified schedule, on-call status, or callback.

• Conducts regular and periodic inspection rounds for safety, hazmat, hazwaste, and medical/biological waste compliance.
• Inspects areas for security, fire, and accident prevention hazards and advises appropriate campus units or occupants to take corrective action.
• Takes immediate and appropriate action as required to ensure personnel and property safety and coordinates long-term/permanent corrective actions to be performed by appropriate campus units.
• Monitors biological/medical waste storage area to ensure compliance with rules and regulations, including documentation of waste pickups, weekly inspections conducted, and service received by outside vendors or campus units.
• Attends and maintains safety training.
• Adheres to work protocols and safety requirements.
• Ensures personal protection equipment for self and student workers is adequate, worn, and used.
• Follows and recommends best practices for safe use of equipment and ladders.
• Ensures protocols for entering hazardous and biosafety labs are followed by self and student staff.

• Provides logistics and space preparation support for WRP special events, providing occasional weekend and evening support as necessary.
• Trains student workers and oversees their daily work assignments.

• Bachelor's degree in related area and / or equivalent experience / training.
• Working knowledge of facility maintenance practices and procedures.
• Working knowledge of safety / emergency preparedness practices and procedures.
• Problem-solving skills.
• Proficiency with web browsers, MS Excel and Word, and Google email, tools, and calendar.
• Ability to learn and operate UCSC computer programs.
• Demonstrated ability to independently learn and absorb new technical and procedural information from a wide variety of sources, including self-guided internet searches.
• Ability to learn, use, and adhere to computer-based workflow ticketing systems and internal work controls.
• Excellent organizational skills to work on multiple projects with competing deadlines, to establish goals and workload priorities to meet project deadlines and within budget and time constraints.
• Strong attention to detail.
• Ability to work as part of a team.
• Ability to work independently.
• Interpersonal skills sufficient to establish cooperative and productive working relationships with a diverse customer base from different cultures and socioeconomic backgrounds.
• Active listening and verbal communication skills.
• Written communication skills sufficient to prepare necessary correspondence, reports, policies and procedures, and training documents.
• Filing and record-keeping skills.

• Knowledge of carpentry.
• Familiarity with electronic access system oversight and maintenance.

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Selected candidate must pass the employment misconduct disclosure process.
• Must possess a valid license to drive in the state of California and participate in the Department of Motor Vehicles (DMV) pull notice program.
• Ability to work long periods of time at a computer with or without accommodation.
• The selected candidate will be required to work all scheduled hours on-site.
• Ability to occasionally work overtime with little or no advance notice.
• Ability to work on-call.
• Ability to respond to emergencies after hours as necessary.
• Ability to work overtime including evenings, nights, weekends and holidays to meet operational needs, and work an alternate work schedule shift as required.
• Ability to travel to multiple work locations on and off campus.
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• Selected candidate must be able to stoop, bend, twist, reach, climb stairways and climb various types of ladders, including ships type ladders with or without accommodation.
• Selected candidate may need to access building roof with appropriate safety equipment and training.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:
  • UC Sexual Violence and Sexual Harassment Policy
  • UC Anti-Discrimination Policy
  • Abusive Conduct in the Workplace

Interested in exploring the role of adipose tissues in mucosal inflammation in a supportive, creative, and inclusive environment?

The Grasset lab

Our lab’s long-term objective is to uncover novel mechanisms underlying the pathology of Crohn’s disease (CD), a progressive incurable disease characterized by transmural intestinal inflammation leading to complications often requiring bowel resection surgery. The goal is to identify novel therapeutic targets by focusing on two previously disconnected hallmarks of CD: expanded mesenteric adipose tissue wrapping around the intestine – or creeping fat – and anti-microbial antibodies, both correlating with disease complications.

Studying these hallmarks will further reveal unexplored relationships between adipocytes, stromal cells, and immune cells driving B cell responses in gut homeostasis and inflammation. Understanding these relationships will impact how we perceive immune responses at other mucosal sites and systemically.

Ongoing projects include: the study of the impact of CD-specific microbiota on stromal cell-supported lymphoid structures embedded in mesenteric adipose tissue; specific mechanisms by which stromal cells and adipocytes communicate with B cells; and the subsequent impact on B cell activation and their differentiation to anti-microbial antibody-producing plasma cells. Future projects will investigate how these relationships are established in early life and evolve over time.

Location

The unique multidisciplinary and collaborative environment within the Drukier Institute for Children’s Health, the Department of Pediatrics, Division of Gastroenterology and Nutrition, and the Jill Roberts Institute for Inflammatory Bowel Disease provides an ideal setting to drive projects in our lab!

You will join our lab on the Weill Cornell Medical College campus on the Upper East Side of Manhattan, at the heart of a research hub which includes Memorial Sloan Kettering Cancer Center and The Rockefeller University. This provides additional opportunities for collaboration and networking across multiple scientific disciplines.

PI statement

I believe the best way to foster a creative scientific environment is to reward teamwork while encouraging individuals to take on new challenges aligned with their individual development and project needs. Your career development matters and will be supported, including through seminar and conference presentations and grant-writing opportunities.

Position Responsibilities

We are seeking a team-oriented, collaborative, and proactive postdoc to play a key role in growing our research program. You would lead your own project focused on adipocyte–stromal–immune interactions in the context of Crohn’s disease and mucosal immunology, and collaborate with other lab members to maximize the use of our samples from gnotobiotic models and human tissues.

Responsibilities include:

·     Conducting independent and collaborative research following lab, departmental, and institutional policies.

·     Designing, organizing, and executing experiments using established and new protocols.

·     Collecting, preparing, and analyzing research data; maintaining detailed experimental records.

·     Preparing datasets, figures, and statistical analyses for presentations and publications.

·     Participating in manuscript and abstract preparation, publishing research findings, and presenting at conferences.

·     Assisting the Principal Investigator with fellowship, grant, and scholarship applications.

·     Contributing to lab operations, including training or supervising students, interns, and other personnel.

Minimum Qualifications

·     PhD, MD, or equivalent doctoral degree

·     Ability to work collaboratively, proactively, and effectively within a team

·     Strong written and verbal communication skills

·     Wet lab experience (e.g. molecular, cellular, and/or immunological techniques)

·     Mouse handling experience (e.g. colony work, bleeding, and/or in vivo experiments)

Preferred Qualifications

Experience in any of the following areas is highly valuable:

• Adipocyte biology
• Fatty acid metabolism
• Adipose-derived stromal cells
• Stromal–immune crosstalk
• Immunology
• Microbiology

Preferred technical experience includes:

• Single-cell RNA sequencing analysis
• Spectral flow cytometry
• Confocal imaging (whole-mount clearing a plus)
• B cell repertoire analysis
• Mass spectrometry
• Cell culture
• Anaerobic bacterial culture

Application Process

Interested applicants should email the following materials to Emilie Grasset at , using “Postdoc position” in the subject line:

• CV
• Cover letter describing past and future research interests and motivation for applying to the Grasset Lab
• Following interviews, candidates will be asked to share the contact information of three references

Weill Cornell Medical College offers subsidized housing, excellent benefits, and assistance with visa requirements.

Commitment to Diversity

Weill Cornell Medicine is committed to fostering a culture of diversity and inclusion among our faculty, staff, and students. We seek out individuals with a diverse range of backgrounds and experiences, and we work to create programs that support both our current employees and our recruitment efforts.

EEO Statement

Weill Cornell Medicine welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “any person, any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. 

Appointment Term:

One-year appointment, with potential for renewal based on performance and funding.

Starting Date:

Available immediately. The exact start date is flexible, with consideration for potential visa processing timelines.

Lab and Department Websites:

Lab: Institute: of Pediatrics: :

Salary is based on years of experience, starting at $74,692, and will comply with the Postdoctoral Union’s Collective Bargaining Agreement.

Benefits:

A summary of employee benefits can be found on the WCM Human Resources website.

Visa Options:

Candidates applying for this position could be eligible for a J-1 Exchange visitor visa and the H-1B temporary worker visa.

Union Membership:

This position is covered under a Collective Bargaining Agreement (CBA) between Weill Cornell Medicine and the International Union, United Automobile, Aerospace, and Agricultural Implement Workers of America (“UAW”), and its Local Union, Weill Cornell Medicine Postdocs United-UAW Local 4100.

Under limited to moderate supervision, provides technical solutions to faculty, staff, and students for all aspects of classroom Academic Technologies, including but not limited to displays, complex audio and control systems, and lecture capture software. Significant focus on IP based network audio and visual (AVOIP) academic technology primarily comprised of Extron, QSC, and Dante environments. Ability to work independently as a subject matter expert with an emphasis on learning new skills through training and certifications.

All work and results are documented within a ticketing application. Learning Environments specialists are dispatched to provide hands-on support when a remote solution is not available. Must be able to work within an ITIL, metrics driven environment. All work is guided by the published ITIL Service Operations Framework. Each individual is expected to coordinate with our Service Desk and Mobile Action teams to deliver fully comprehensive support. Must be capable of remote, phone, and chat support, as well as on-site visits and working a service counter. All IT Support Specialists work in a 0-3 Tiered support environment. Any specialist may be required to work in any of the four tiers as needed.

IT Support Specialists (ITSS) are expected to understand and follow consistent defined processes for all service interactions, while observing established standards. The ITSS focuses on continual improvement of their own skills as well as the documented service and troubleshooting processes used by the myIT division.

Hours of operation will vary with season and semester schedule and may include limited nights and/or weekend work.

• 
  
• At all times employees are expected to uphold Creighton's core values and demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment, while adhering to all University Ethical Standards of Conduct, rules, regulations, and job requirements, including required educational trainings.
  
• Assists users, via on-site visits and/or remote tools, in troubleshooting and resolving hardware and software issues related to classroom and conference room technologies. This includes but is not limited to AV hardware and computer software. Solves moderately complex problems and may coordinate required effort from multiple support groups, including outside vendors.
  
• Basic operational support and team awareness. All workflow and results are documented in a ticketing application. Process and knowledge documentation via Knowledge Base Articles. Communication amongst team members for purposes of cross training.
  
• Preventative maintenance and testing of high-impact classrooms and conference rooms to maintain peak functionality and minimize impact to end-users.
  
• Continuous pursuit of training and certifications relative to existing AV environment and industry changes.
  
• Team meetings and other duties as assigned.
  
• Training of end-users on basic functionality of AV hardware and lecture capture software in classroom and conference room spaces.
  

Qualifications:

• 
  
• Bachelor's degree in related area and/or equivalent technical certification and experience desired.
  
• Minimum of 2 years combined experience in one or more of the following:
  
• Basic understanding of TCP/IP function, network topologies, and related technology
  
• Supporting classroom A/V technology including:
  
  • 
    
  • Qsys AV cores, peripherals, and designs
    
  • Extron NAV including encoders and decoders
    
  • Dante monitoring and source routing
    
  • Hardware such as monitors, speakers, and cabling.
    
  
  
• Windows and Apple environment experience required.
  

Knowledge, Skills, and Abilities:

• 
  
• Experience with video conferencing such as Zoom, Teams, and/or Webex.
  
• Basic understanding of AV signal flow.
  
• Basic ability to read AV room diagrams
  
• Comfortable with technical training for a small to medium 2-20 person group.
  
• Experience creating technical documentation.
  
• Proven ability to work with a team to deliver value based solutions to partners.
  
• Strong interest in in learning about AVoIP and Audio Vistual technology.
  
• Proficient in Microsoft Office applications;
  
• Accountable
  
• Adaptable
  
• Collaborative and teamwork-oriented
  
• Customer relationship manager
  
• Innovative and creative thinker
  
• Mission and service-oriented
  
• Openness (zest) for learning
  
• Results-oriented
  
• Excellent communication skills
  
• Professional phone etiquette
  
• Self-starter
  
• Detail-oriented
  
• Dependable
  

Licenses/Certifications:

Avixa CTS, Extron ECS, Extron NAVS, Q-Sys Design Level 1, or equivalent documented experience working with these technologies preferred.

Must have a current and valid driver's license with a clean driving record for the last 3 years and no major violations within the last 5 years;

ITIL Foundations Certification or pass within first 6 months of employment

Under moderate supervision, the IT Support Specialist - Service Desk (ITSS-SD), provides technical solutions to faculty, staff, and students for all aspects of PC/Apple/Mobile device support and configuration within a wide variety of end user environments.

All tasks and outcomes are documented and communicated within a ticketing application. The ITSS-SD works within an ITIL, metrics driven service operation environment providing technical set-up, support, service, and creative solutions for technology users. The ITSS-SD functions as a member of the Central Action Center (Service Desk) call center, owning and sharing tasks as workload as volume dictates. Must be capable of remote support, phone and chat support, support via e-mail, multi-team collaboration, and other duties as assigned. They will also coordinate with our Mobile Action and Learning Environments teams to deliver fully comprehensive support. All IT Support Specialists work in a 0-3 Tiered support environment. Any specialist may be required to work in any of the four tiers as needed.

The ITSS-SD must be able to work independently on moderately complex Windows and Apple technology while following documented protocols. All team members create documentation for the division's knowledge base. This role requires remaining current with emerging technologies via training, self-study, and peer interaction.

The ITSS-SDs are expected to understand and follow consistent defined processes for all service interactions while observing established standards. All team members focus on continual improvement in all areas.

• 
  
• At all times employees are expected to uphold Creighton's core values and demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment, while adhering to all University Ethical Standards of Conduct, rules, regulations, and job requirements, including required educational trainings.
  
• Assists users, via telephone, remote tool and/or on-site visits, in troubleshooting and resolving Windows and Apple hardware and software issues. Recommends technical solutions for Creighton Users. Documents all workflow using standard incident/request management tools. Solves moderately complex problems and may coordinate required effort from multiple support groups. Tier1, Tier2 Incident and request fulfillment.
  
• Basic operational support. May have defined role within a team working towards stated objectives. All workflow and results are documented in a ticketing application. Process and knowledge documentation for all tasks.
  
• Moderately complex solution development and implementation for common problems and services. Work incidents and service requests that require moderate planning, testing, evaluating, and coordination. May involve multiple teams and vendors to resolve.
  
• Maintains and applies knowledge of Microsoft and Apple hardware, software, and operating systems including Apple, Microsoft and Android mobile technology. Learning new technology and sharing associated knowledge with others.
  
• Team meetings and other duties as assigned which may become a permanent duty of the position.
  

Qualifications:

• 
  
• Bachelor's degree in related area and/or equivalent technical experience preferred.
  
• Minimum of 2 years combined experience in on or more of the following:
  
  • 
    
  • Phone, deskside and/or remote based technical support experience for Microsoft and Apple technology.
    
  • Working with Ivanti and/or Apple JAMF endpoint management platforms (or equivalent).
    
  • Supporting mobile devices including Apple, iOS, Android, and Microsoft
    
  • Understanding of basic TCP/IP network topologies and related technology.
    
  
  

Knowledge, Skills, and Abilities:

• 
  
• Mobile Device Support - End User
  
• Service Desk Support - End User
  
• Hardware Support - End User
  
• Microsoft Office Suite Support including O365
  
• Windows OS / Apple OSx / iOS / Android - Familiarity
  
• Application Support - End User
  
• Peripheral Support - End User
  
• Video Conferencing - Video/Voice - End User
  
• Remote conferencing familiarity including Zoom and MS Teams
  
• Projection and display system support
  
• A/V presentation & capture systems
  
• TCP/IP network concepts
  
• Professional phone etiquette
  
• Customer service focus
  
• Accountable
  
• Adaptable
  
• Collaborative and teamwork-oriented
  
• Customer relationship manager
  
• Innovative and creative thinker
  
• Mission and service-oriented
  
• Openness (zest) for learning
  
• Results-oriented
  
• Excellent communication skills
  
• Professional phone etiquette
  
• Self-starter
  
• Detail-oriented
  
• Dependable
  

Licenses/Certifications:

• 
  
• ITIL Foundations Certification or pass within first 6 months of accepting this position
  
• ITF Certification within first 6 months of accepting this position
  
• Windows and Apple certifications preferred