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About the International Psychotherapy Institute

The International Psychotherapy Institute (IPI) is a premier center for psychoanalytic education, training, and professional development, with a global faculty and membership representing over 41 countries. IPI offers clinical and academic certificate programs, three annual weekend hybrid and online conferences, and continuing education courses for mental health professionals at every stage of development. Our distinctive approach, grounded in object relations theory and the Group Affective Model (GAM), fosters deep relational learning and a strong sense of professional community. Through innovative distance-learning platforms, IPI sustains a vibrant, reflective, and inclusive network of clinicians and educators dedicated to lifelong learning in psychoanalysis and psychotherapy.

The RoleThe Clinical Director (Director of Clinical Programs and Faculty Development) provides psychoanalytic and academic leadership for all educational and clinical training activities of the Institute. Working collaboratively with the faculty, associate faculty, Board, program and committee chairs, the Clinical Director ensures effective coordination, leadership succession, and the ongoing engagement and fulfillment of all participants. Working in close partnership with the Operational Director and reporting to the Board of Directors, the Clinical Director ensures that IPI's programs uphold the highest standards of psychoanalytic education, clinical integrity, and community culture.

Key Responsibilities

· Provide overarching leadership for all academic programs, certificate tracks, weekend conferences, and continuing education accreditation (APA/CE/CME).

· The Clinical Director, in coordination with the faculty, associate faculty, Treasurer, and Operational Director, oversees the identification, invitation, and engagement of conference speakers, including the negotiation of honoraria. Foster mentorship, evaluation, and succession planning for IPI faculty; cultivate the Associate Faculty pathway and support the growth of future program leaders.

· Lead the development of new courses and learning formats that reflect IPI's psychoanalytic values and adapt to global educational trends.

· Maintain compliance with APA accreditation and CE/CME standards; ensure consistent excellence across IPI's academic offerings.

· Provide the Board with accurate, timely reporting, documentation and proposals.

· Promote a culture of inclusion, collaboration, and ethical dialogue within IPI's learning environment.

· Partner with the Operational Director and Board to align educational and administrative priorities; provide input to Board deliberations and policy development.

· Represent IPI nationally and internationally in professional organizations, conferences, and collaborative initiatives.

· Contribute to the development and implementation of IPI's long-range academic and institutional strategy, and oversee the implementation of the 2026–2031 Strategic Plan in collaboration with the Board and Operational Director.

· Strengthen IPI's visibility through scholarly engagement, inter-institutional collaborations, and outreach to allied psychoanalytic and psychotherapeutic communities.

· Offer steady clinical and institutional leadership in complex or sensitive situations affecting the learning environment.

· Collaborate with the Operational Director on fiscal and administrative decisions affecting programming and faculty.

· Participate and lead committees.

· Provide visible and credible psychoanalytic leadership across the professional field, representing IPI in relationships with partner organizations such as American Psychoanalytic Association (APsA), the International Psychoanalytical Association (IPA), and Psychotherapy Action Network (PSAiN).

Qualifications

· Completion of advanced psychoanalytic psychotherapy training or psychoanalytic training (IPA, APsA, or equivalent).

· Minimum of five (5) years of senior leadership experience in psychoanalytic or psychotherapeutic education, training, or organizational governance.

· Proven record of teaching, supervision, and faculty development.

· Demonstrated ability to provide executive-level collaboration on budgeting, financial and operational matters in nonprofit or academic settings, working in full partnership with the Operational Director to ensure coherence between educational, fiscal, and organizational goals.

· Demonstrates active engagement in APsA meetings and leadership or committee roles within APsA and other professional psychoanalytic organizations (e.g., IPA, PsAIN, or comparable bodies), fostering collaboration and advancing IPI's visibility and partnerships with like-minded psychoanalytic institutions.

· In-depth learning or leadership experience in distance and hybrid education. Ability to engage collaboratively with administrative, faculty, and Board stakeholders.

· Strong organizational, interpersonal, and communication skills.

· Strong command of the English language, including oral, written, and comprehension skills.

· Commitment to diversity, equity, inclusion, and community engagement in psychoanalytic education.

· Must have an active license to practice in their mental health discipline.

· Employment is contingent upon proof of authorization to work in the United States and a favorable background check.

Compensation and Application Process

This half-time position requires an average of 20–25 hours per week and offers a competitive annual compensation of $40,000 USD. (Employee position without benefits.)

Location:

This position can be performed entirely remotely, except for attendance at one to two annual conferences.

Applications should include:

- Cover letter

- Curriculum vitae or résumé

- Three professional references

APPLICATION DUE DATE:

-April 30, 2026

Please send documents to:

Zhuwan Shwani, Administrator and Caroline Sehon, IPI Executive Director

Email: and

Subject line: Clinical Director Search – IPI

The International Psychotherapy Institute (IPI) is committed to fostering a respectful and inclusive learning environment where all feel valued and honored. We welcome applicants of all backgrounds who share our commitment to bridging psychoanalysis and the social world through education, dialogue, and clinical understanding.

We uphold the following values:

· IPI values heterogeneity among its members, faculty, and students, including but not limited to race, ethnicity, culture, gender identity, sexual orientation, religion, socioeconomic status, and physical abilities.

· We stand in solidarity with marginalized communities.

· We honor every individual with integrity, recognizing their inherent dignity and deserving respect.

· We cultivate a professional learning community where varied perspectives and experiences are welcomed and explored.

· We believe that open inquiry and critical thinking are essential to intellectual growth.

· We acknowledge that the chronic experience of marginalization impacts an individual's or group's emotional well-being.

QASource is a leading provider of software QA and testing services, supporting enterprise and high-growth technology companies. We integrate directly with engineering and product teams to deliver scalable, high-quality testing solutions across automation, manual testing, performance, security, and AI-driven QA.

Our clients expect senior-level partnership, technical fluency, and strategic account leadership.

The Senior Technical Account Manager (Sr. TAM) is responsible for managing and expanding a focused portfolio of strategic, enterprise-level accounts within a defined territory. This role requires ownership of multi-million-dollar revenue targets, executive-level relationship management, and the ability to drive account expansion through consultative, technically informed engagement.

This is not a support role. The Sr. TAM serves as a strategic advisor to Engineering Directors, VPs, CTOs, and QA leadership, ensuring delivery excellence while proactively identifying and executing growth opportunities within existing accounts.

The Sr. TAM will manage a high-touch portfolio of approximately 5–8 strategic enterprise accounts. Success in this role requires disciplined account planning, proactive client engagement, in-person relationship development, and the ability to creatively land and expand business across multiple stakeholders within complex organizations.

Responsibilities:

Account Ownership & Revenue Growth

• Own and manage a multi-million-dollar quota across a defined portfolio of 5–8 strategic enterprise accounts.
• Drive structured and strategic upsell and cross-sell initiatives within existing customers.
• Identify whitespace opportunities across QA, automation, performance, security, and AI-enabled services.
• Close meaningful expansion deals, including engagements of $150K+.
• Develop creative, value-driven approaches to land-and-expand initiatives across Engineering Directors, VPs, and CTO-level stakeholders.
• Partner with delivery leadership to align technical execution with commercial growth objectives.

Executive Relationship Management

• Build and maintain trusted relationships with Engineering Directors, VPs, CTOs, and C-suite stakeholders.
• Conduct regular in-person customer visits within assigned territory.
• Lead in-person Quarterly Business Reviews (QBRs) focused on measurable outcomes, roadmap alignment, and strategic growth opportunities.
• Serve as the executive escalation point for complex delivery or client challenges.

Strategic Account Planning & Execution

• Develop and maintain comprehensive strategic account plans for each assigned customer.
• Maintain clear documentation of stakeholder mapping, growth objectives, expansion pathways, and execution milestones.
• Track progress against defined revenue and relationship goals.
• Execute consistently against a structured path toward growth.
• Demonstrate strong organizational discipline in account tracking, forecasting, and internal coordination.
• Organization, planning rigor, and follow-through are critical success factors in this role.

Technical & AI Fluency

• Maintain broad knowledge of emerging AI technologies and their impact on software quality and engineering workflows.
• Proactively stay current on AI tools, automation advancements, and testing innovations.
• Translate AI-driven opportunities into relevant, business-aligned discussions with engineering stakeholders.
• Position QASource’s AI-augmented testing capabilities in alignment with customer technology strategies.

Technical & Delivery Alignment

• Collaborate closely with QA Managers, Engineering teams, and project leaders.
• Translate technical delivery insights into executive-level business value discussions.
• Proactively identify risks and implement mitigation strategies.
• Ensure seamless integration of QASource services into client engineering environments.
• Demonstrate a practical understanding of how software is built, tested, and released within modern SDLC frameworks.

Required Qualifications:

• 8–10+ years of experience in Technical Account Management, Enterprise Sales, Customer Success, or a related client-facing technical role.
• Proven ownership of multi-million-dollar revenue targets.
• Demonstrated success closing $150K+ expansion or new deals.
• Documented track record of expansion within a focused portfolio of strategic accounts.
• Experience managing a limited book of business (ideally 5–20 accounts; this role will manage 5–8).
• Direct experience working with Engineering Directors, VPs, CTOs, or C-suite stakeholders.
• Technology industry background specifically within software, SaaS, cloud platforms, DevOps, QA, or technical services environments.
• Demonstrated general understanding of the Software Development Lifecycle (SDLC) and how Quality Assurance integrates into development processes.
• Prior experience engaging with engineering, QA, or product teams in a software delivery context.
• Strong executive presentation skills and ability to conduct in-person QBRs.
• Demonstrated ability to creatively mine and expand accounts.
• High level of organization and structured account planning discipline.
• Stable career progression.

Preferred Qualifications:

• Background in QA, software development, DevOps, or technical services environments.
• Familiarity with CI/CD pipelines, automation frameworks, API integrations, performance testing, or AI-enabled testing tools.
• Experience operating within a territory-defined account ownership model.
• Experience in professional services or distributed delivery environments.
• MBA or advanced technical degree (preferred but not required).

Core Competencies:

• Executive presence and professionalism.
• Revenue accountability.
• Strategic account planning and disciplined execution.
• Technical credibility within software engineering environments.
• AI awareness and forward-thinking mindset.
• Consultative, value-based communication.
• Risk identification and mitigation.
• Proactive, structured account leadership.

Why Join QASource:

• Manage a focused portfolio of high-value enterprise technology clients.
• Drive measurable revenue expansion through strategic value creation.
• Partner directly with engineering and executive leadership teams.
• Operate in a technically rigorous, innovation-driven organization focused on quality and long-term partnerships.

Salary Range:

• $110,000 - $120,000 per annum (30% Variable).

Perks:

• Health, vision, and dental benefits.
• 401(k) with company match.
• Paid time off and holidays.
• Wellness programs and professional development opportunities.

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

Customer Success Managers are responsible for maximizing digital implementation, usage, retention, and expansion of Wiley's digital solutions. Working closely with their DLE or Account Manager, the Customer Success Managers bring their expertise to provide a range of services to customers including developing successful course implementation solutions, training, course fulfillment/setup, monitoring course usage, and trends, and driving digital conversions and account expansions. The Customer Success Manager is responsible for reconfirming existing business with faculty and guaranteeing increased platform retention.

The Customer Success Manager will be a key resource in delivering Wiley's commitment to exceptional customer advising, support, retention, and expansion of digital usage in their territory. They will work with existing and new customers to create and implement their digital solutions. They will work with their DLE or AM partner to expand their digital footprint.

Job Responsibilities:

• Responsible for reconfirming and retaining current customers while expanding digital usage at installed base accounts.

• Responsible for assisting faculty in implementing and integrating Wiley's digital solutions.

• Consult with instructors on implementation and curriculum design. Execute individual and departmental training plans.

• Collaborate with DLE/Account Manager to review the status of opportunities, existing business, and expansion opportunities.Partner with DLE/AM to identify priority customers and participate in effective retention strategies to reduce digital churn and ensure a superior experience for our installed customers.Carve out separate retention strategies for priority accounts/adoptions vs. all other adoptions.

• Drive and support pilots across the territory with follow-up, surveys, assistance with the platform, and questions. Assist AM with converting the pilot to an adoption.

• Collaborate with DLE/AM partner weekly or biweekly on adoption strategies to effect expansion and digital penetration.

• Proactively follow up with customers to ensure a positive experience using Wiley products and promote new features and functionality specific to their user experience.

• Conduct re-training with keycustomers to ensure all large adoption customers are "power users."

• Provide deep integration support on various LMS / LTI implementations.

• Provide regular account and adoption intelligence in SFDC after working with customers. Confirm/Update Inclusive Access (IA) readoption Opps in SFDC for enrollment, Won/Lost stage, instructors contact info on IA adoptions. Maintain Bookstore communication and relationships to obtain IA adoption details, IA processes, and work order details.

• Analyze and drive digital usage data via activations reports for priority adoptions after back-to-school period ends.

• Review Vendor reports at specific times during the season for IA courseware adoptions, confirm with bookstore or instructor if additional information is needed, review and update opp in SFDC, Set to IA in CAP. Follow up on non-responders of IA confirmations at the end of each season.

Qualifications:

• Undergraduate degree

• 2-4 years of relevant work experience in a similar function

• Previous customer service, sales support and tech product support exposure

• Able to lead effective presentations to internal and external customers, in both large groups and one-on-one settings.

• User experience knowledge with a CRM platform, preferably Salesforce

• Strong written and verbal communication skills

• Excellent organization and time management skills

• Ability to learn and apply technical expertise with new and existing platforms.

• Strong skill set to train and implement digital solutions.

• Self-starter with the ability to maximize time and generate high ROI by leveraging strong listening skills to understand and execute digital solutions.

• Adaptable: can navigate complex sales processes with multiple decision makers

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

Salary Range:

Job Posting Title:

Location:

Business Development Director - On Site Columbus, GA

Position Information

Position: Business Development Director

Department: Licensing

Reports To: SVP, Licensing & Retail

Position Summary

The Business Development Director is responsible for driving revenue growth, expanding distribution, and developing strategic partnerships that strengthen the Realtree brand. This role focuses on identifying new licensing opportunities, growing existing accounts, and aligning licensees and retail partners with the company’s long‑term brand and revenue strategy.

The position works closely with Licensing, Marketing, Retail, Pattern Development, and Product teams to ensure coordinated execution of category expansion, brand integrity, and strategic growth initiatives.

Core Responsibilities

Revenue Growth & Account Development

• Drive revenue growth through expansion of existing licensing partners and development of new strategic accounts.
• Identify and pursue new licensing opportunities across targeted product categories and market segments.
• Develop and execute strategic growth plans that increase brand presence and category performance.
• Maintain accurate sales forecasts and revenue projections tied to licensing agreements and partnerships.

Distribution & Market Expansion

• Expand distribution channels through partnerships with retailers, manufacturers, and licensees.
• Identify market gaps and 'white space' opportunities for the Realtree brand.
• Develop initiatives that increase retail placement and strengthen category presence.

Strategic Partnerships

• Build and maintain strong relationships with licensees, retailers, and strategic partners.
• Serve as a key point of contact for major accounts and growth partners.
• Collaborate with partners to maximize category performance and brand exposure.

Brand & Category Leadership

• Support category development strategies aligned with company growth initiatives.
• Ensure licensing partners maintain brand standards and product quality.
• Leverage the strength of the Realtree brand to create new opportunities and partnerships.

Key Performance Indicators (KPIs)

• Annual licensing revenue growth within assigned categories and accounts.
• Contribution to overall company licensing revenue targets.
• Growth of existing partner royalty revenue.
• Number of new licensing agreements secured annually.
• Expansion of retail distribution and product placement.
• Strength and growth of key licensing partnerships.

Annual Performance Expectations

• 10-15 new licensing partnerships per year.
• 8–15% revenue growth within assigned categories.
• Expansion of retail distribution with key partners.
• Launch of 1–2 new product categories annually.

Skills & Competencies

• Strong sales strategy and relationship‑building skills.
• Excellent communication and negotiation abilities.
• Strong organizational and planning skills.
• Ability to identify and develop new business opportunities.
• Ability to operate effectively in a team‑driven environment.

Education

Associate degree or equivalent professional experience preferred.

Experience

Minimum 5 years of experience in sales, licensing, brand partnerships, or business development.

Experience in the outdoor, sporting goods, apparel, or licensing industry preferred.

Technical Skills

• Proficiency with Microsoft Office Suite.
• Experience with PC and Windows operating systems.
• Familiarity with CRM systems and sales reporting tools preferred.

Additional Requirements

• Willingness to travel for partner meetings, trade shows, and account development.
• Strong commitment to teamwork, brand integrity, and company growth.

Equal Opportunity Statement

Jordan Outdoor Enterprises, Ltd. is an Equal Opportunity Employer and complies with the Americans with Disabilities Act (ADA). This job description describes the general nature of the role and may not include all duties.

Job Title: Customer Success Manager

Location: US - Remote

OptymEdge is advancing global ophthalmology clinical trials through the Acuvera Suite-Certify, Capture, and Imaging-bringing digital transformation to visual function endpoints. To support this growth, we are seeking a Customer Success & Strategic Growth Manager to support and execute value realization, strengthen sponsor and CRO partnerships, and unlock long-term account expansion.

Primary Purpose

This client-facing role blends customer success, strategic account management, and commercial insight. You will partner with key global sponsors, oversee engagement across the customer lifecycle, and convert operational excellence into deeper, multi-service relationships. You will also contribute to the development of scalable CS frameworks that support OptymEdge's growth trajectory.

1. Strategic Account Leadership

* Serve as the primary point of contact for assigned strategic accounts

* Lead onboarding, adoption, and continuous value delivery across Certify, Capture, and Imaging modules

* Conduct structured governance meetings, QBRs, and planning sessions with client stakeholders

* Build multi-level, trust-based relationships anchored in scientific credibility and shared goals

* Identify risks early and drive cross-functional resolution to maintain delivery excellence

2. Growth & Expansion Opportunities

* Identify upsell, cross-sell, and multi-service expansion opportunities in partnership with Commercial and Business Development teams

* Contribute to the development of long-term partnership and account growth strategies

* Partner with Business Development on renewals, pricing input, and proposal development

* Track and report NRR, account health indicators, and expansion pipeline activity

3. Cross-Functional Partnership

* Collaborate with Delivery, Clinical, Product, Technology, and Marketing teams to ensure consistent execution

* Translate customer insights into actionable product and service improvement recommendations

* Contribute to value stories, case studies, and customer success narratives

* Serve as the internal voice of the customer to support alignment across teams

4. Operational Excellence & Scaling

* Contribute to the development and refinement of scalable CS processes, playbooks, and engagement frameworks

* Build and maintain account health models and standardized reporting dashboards

* Leverage CRM and analytics tools for forecasting, engagement tracking, and risk signaling

* Support knowledge sharing and onboarding activities as the CS function grows

* Bachelor's/Master's in Life Sciences, Business, or related field.

* 5+ years in customer success, strategic account management, or clinical operations.

* Experience with eClinical or digital health systems.

* Strong communication, stakeholder management, and commercial awareness

Bonus Points

* Experience in ophthalmology clinical research or endpoint services

* Familiarity with eSource, imaging, or certification platforms

* Experience in growth-stage or transformation-focused organizations

* Proficiency with Salesforce or similar CRM platforms

Emmes Group: Building a better future for us all.

OptymEdge is part of the The Emmes Group. Emmes is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience.

We believe the work we do will have a direct impact on patients' lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We're looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us!

Why work at Emmes?

At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our Emmes Cares community engagement program. We offer a competitive benefits package focused on the health and needs of our growing workforce, including:

• Flexible Approved Time Off

• Tuition Reimbursement

• 401k Retirement Plan

• Work From Home Anywhere in the US

• Maternal/Paternal Leave

• Casual Dress Code & Work Environment

CONNECT WITH US!

Follow us on Twitter - @EmmesCRO

Find us on LinkedIn - Emmes

The Emmes Company, LLC is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

#LI-Remote

Director of Engineering Operations - Data Center

About Our Client

Our client is a premier Houston-based colocation provider with a 20-year management track record of 100% uptime. Operating a 155,000+ square-foot, fully fault-tolerant facility—and currently expanding with a new 24MW build—our client serves enterprise clients across energy, healthcare, finance, government, and technology. The company’s leadership includes one of only three Accredited Tier Designers in Houston, and is recognized as a third-generation data center owner-operator known for delivering an unparalleled customer experience.

The Opportunity

We are seeking a Director of Operations to serve as the in-house technical authority on the UPS, power distribution, and emergency power systems that underpin 100% uptime. This role is purpose-built for an experienced critical power professional who has spent a career on the OEM and field service side of the business—commissioning, troubleshooting, and maintaining the very systems that keep mission-critical facilities running—and is ready to bring that depth of knowledge to an owner-operator environment.

You will be the go-to expert for all critical power infrastructure across our client’s Houston campus, working directly with a tenured operations team during a period of significant expansion. Your deep familiarity with UPS platforms, switchgear, transfer switches, and battery systems—combined with established OEM and vendor relationships—will be a force multiplier for the organization.

Key Responsibilities

• Serve as the primary technical resource for all UPS systems, including preventive maintenance, firmware management, diagnostics, module-level repair, and full system commissioning.
• Operate, monitor, and maintain critical electrical infrastructure including switchgear, automatic transfer switches (ATS), static transfer switches (STS), PDUs, RPPs, generators, and battery plants.
• Leverage deep OEM relationships and product knowledge (Schneider/APC, Eaton/MGE, Toshiba/Mitsubishi, Vertiv/Liebert, or similar) to optimize maintenance programs, warranty coverage, and parts sourcing.
• Perform root cause analysis on critical power system failures and develop corrective action plans to prevent recurrence and protect uptime commitments.
• Execute complex switching operations, load transfers, and system isolations following strict Method of Procedure (MOP) protocols and change management processes.
• Monitor and interpret data from Building Management Systems (BMS) and Electrical Power Monitoring Systems (EPMS) to identify trends, anomalies, and capacity risks.
• Support commissioning and acceptance testing of new critical power infrastructure associated with our client’s ongoing 24MW expansion, including factory witness testing and site acceptance.
• Manage vendor and contractor relationships for equipment servicing, warranty claims, emergency callouts, and capital improvement projects.
• Maintain detailed maintenance records, as-built documentation, battery test logs, and standard operating procedures (SOPs) for all critical power systems.
• Participate in a 24/7 on-call rotation and serve as a first responder for power-related facility alarms and emergency events.
• Ensure compliance with NFPA 70E, OSHA, NEC, and all applicable codes and safety standards.

Required Qualifications

• 15+ years of progressive experience in critical power systems, with a strong emphasis on UPS field service, commissioning, and maintenance.
• Extensive hands-on experience with UPS platforms from major OEMs such as Schneider Electric/APC, MGE, Eaton, Toshiba/Mitsubishi, Vertiv/Liebert, or equivalent manufacturers.
• Deep working knowledge of power distribution systems including switchgear, transformers, PDUs, RPPs, bus duct, and battery systems (VRLA, lithium-ion).
• Demonstrated experience with automatic transfer switches (ATS) and static transfer switches (STS), including testing, maintenance, and failure response.
• Proven ability to read, interpret, and redline single-line diagrams, schematics, and electrical drawings.
• Proficiency in switching operations, lockout/tagout (LOTO), and energized work procedures in compliance with NFPA 70E.
• Strong vendor and OEM relationship management skills with established networks in the critical power ecosystem.
• Excellent documentation habits and experience working within formal change management and MOP frameworks.

Strongly Preferred Qualifications

• Background spanning multiple critical power OEMs and/or manufacturer’s representative organizations, providing broad product knowledge across competing platforms.
• Prior experience in a data center, colocation, or mission-critical facility environment (owner-operator, hyperscale, or enterprise).
• Experience in field operations leadership, including scheduling, dispatching, and managing service delivery teams.
• Familiarity with generator paralleling systems, medium-voltage distribution, and utility interconnection.
• Relevant certifications such as Journeyman or Master Electrician license, NFPA 70E certification, OEM factory training certifications, or BICSI credentials.
• Electrical Engineering degree, Electrical Technology degree, or equivalent technical training (military technical training fully valued).
• Experience supporting commissioning, capacity expansion, or new-build critical infrastructure projects.
• Familiarity with BMS/EPMS platforms (Schneider EcoStruxure, Vertiv Trellis, or similar).
• U.S. military service with technical MOS/rating experience is a recognized asset.

Why our Client?

• Join a team backed by a 20-year, 100% uptime track record—one of the strongest in the industry.
• Work alongside a tenured leadership team that includes an Accredited Tier Designer from the Uptime Institute.
• Serve as the in-house critical power authority—your OEM and field service expertise will have direct, visible impact on operations.
• Play a hands-on role in a major 24MW expansion, gaining experience with next-generation data center power infrastructure.
• Be part of a third-generation owner-operator known for engineering excellence and an exceptional customer experience (85+ five-star Google reviews).
• Collaborative, high-trust culture where deep technical knowledge is valued, recognized, and rewarded.
• Competitive compensation, benefits, and long-term career growth within a rapidly scaling platform.

Work Environment

• On-site role based at our client’s Houston, Texas data center campus.
• Participation in a 24/7 on-call rotation is required.
• Must be able to lift up to 50 lbs, work on ladders, and operate in environments with elevated noise and temperature.
• Requires use of personal protective equipment (PPE) including arc-flash rated clothing when performing energized work.

Director of Engineering Operations - Data Center

About Our Client

Our client is a premier Houston-based colocation provider with a 20-year management track record of 100% uptime. Operating a 155,000+ square-foot, fully fault-tolerant facility—and currently expanding with a new 24MW build—our client serves enterprise clients across energy, healthcare, finance, government, and technology. The company’s leadership includes one of only three Accredited Tier Designers in Houston, and is recognized as a third-generation data center owner-operator known for delivering an unparalleled customer experience.

The Opportunity

We are seeking a Director of Operations to serve as the in-house technical authority on the UPS, power distribution, and emergency power systems that underpin 100% uptime. This role is purpose-built for an experienced critical power professional who has spent a career on the OEM and field service side of the business—commissioning, troubleshooting, and maintaining the very systems that keep mission-critical facilities running—and is ready to bring that depth of knowledge to an owner-operator environment.

You will be the go-to expert for all critical power infrastructure across our client’s Houston campus, working directly with a tenured operations team during a period of significant expansion. Your deep familiarity with UPS platforms, switchgear, transfer switches, and battery systems—combined with established OEM and vendor relationships—will be a force multiplier for the organization.

Key Responsibilities

• Serve as the primary technical resource for all UPS systems, including preventive maintenance, firmware management, diagnostics, module-level repair, and full system commissioning.
• Operate, monitor, and maintain critical electrical infrastructure including switchgear, automatic transfer switches (ATS), static transfer switches (STS), PDUs, RPPs, generators, and battery plants.
• Leverage deep OEM relationships and product knowledge (Schneider/APC, Eaton/MGE, Toshiba/Mitsubishi, Vertiv/Liebert, or similar) to optimize maintenance programs, warranty coverage, and parts sourcing.
• Perform root cause analysis on critical power system failures and develop corrective action plans to prevent recurrence and protect uptime commitments.
• Execute complex switching operations, load transfers, and system isolations following strict Method of Procedure (MOP) protocols and change management processes.
• Monitor and interpret data from Building Management Systems (BMS) and Electrical Power Monitoring Systems (EPMS) to identify trends, anomalies, and capacity risks.
• Support commissioning and acceptance testing of new critical power infrastructure associated with our client’s ongoing 24MW expansion, including factory witness testing and site acceptance.
• Manage vendor and contractor relationships for equipment servicing, warranty claims, emergency callouts, and capital improvement projects.
• Maintain detailed maintenance records, as-built documentation, battery test logs, and standard operating procedures (SOPs) for all critical power systems.
• Participate in a 24/7 on-call rotation and serve as a first responder for power-related facility alarms and emergency events.
• Ensure compliance with NFPA 70E, OSHA, NEC, and all applicable codes and safety standards.

Required Qualifications

• 15+ years of progressive experience in critical power systems, with a strong emphasis on UPS field service, commissioning, and maintenance.
• Extensive hands-on experience with UPS platforms from major OEMs such as Schneider Electric/APC, MGE, Eaton, Toshiba/Mitsubishi, Vertiv/Liebert, or equivalent manufacturers.
• Deep working knowledge of power distribution systems including switchgear, transformers, PDUs, RPPs, bus duct, and battery systems (VRLA, lithium-ion).
• Demonstrated experience with automatic transfer switches (ATS) and static transfer switches (STS), including testing, maintenance, and failure response.
• Proven ability to read, interpret, and redline single-line diagrams, schematics, and electrical drawings.
• Proficiency in switching operations, lockout/tagout (LOTO), and energized work procedures in compliance with NFPA 70E.
• Strong vendor and OEM relationship management skills with established networks in the critical power ecosystem.
• Excellent documentation habits and experience working within formal change management and MOP frameworks.

Strongly Preferred Qualifications

• Background spanning multiple critical power OEMs and/or manufacturer’s representative organizations, providing broad product knowledge across competing platforms.
• Prior experience in a data center, colocation, or mission-critical facility environment (owner-operator, hyperscale, or enterprise).
• Experience in field operations leadership, including scheduling, dispatching, and managing service delivery teams.
• Familiarity with generator paralleling systems, medium-voltage distribution, and utility interconnection.
• Relevant certifications such as Journeyman or Master Electrician license, NFPA 70E certification, OEM factory training certifications, or BICSI credentials.
• Electrical Engineering degree, Electrical Technology degree, or equivalent technical training (military technical training fully valued).
• Experience supporting commissioning, capacity expansion, or new-build critical infrastructure projects.
• Familiarity with BMS/EPMS platforms (Schneider EcoStruxure, Vertiv Trellis, or similar).
• U.S. military service with technical MOS/rating experience is a recognized asset.

Why our Client?

• Join a team backed by a 20-year, 100% uptime track record—one of the strongest in the industry.
• Work alongside a tenured leadership team that includes an Accredited Tier Designer from the Uptime Institute.
• Serve as the in-house critical power authority—your OEM and field service expertise will have direct, visible impact on operations.
• Play a hands-on role in a major 24MW expansion, gaining experience with next-generation data center power infrastructure.
• Be part of a third-generation owner-operator known for engineering excellence and an exceptional customer experience (85+ five-star Google reviews).
• Collaborative, high-trust culture where deep technical knowledge is valued, recognized, and rewarded.
• Competitive compensation, benefits, and long-term career growth within a rapidly scaling platform.

Work Environment

• On-site role based at our client’s Houston, Texas data center campus.
• Participation in a 24/7 on-call rotation is required.
• Must be able to lift up to 50 lbs, work on ladders, and operate in environments with elevated noise and temperature.
• Requires use of personal protective equipment (PPE) including arc-flash rated clothing when performing energized work.

Director of Critical Power - Data Center

About Our Client

Our client is a premier Houston-based colocation provider with a 20-year management track record of 100% uptime. Operating a 155,000+ square-foot, fully fault-tolerant facility—and currently expanding with a new 24MW build—our client serves enterprise clients across energy, healthcare, finance, government, and technology. The company’s leadership includes one of only three Accredited Tier Designers in Houston, and is recognized as a third-generation data center owner-operator known for delivering an unparalleled customer experience.

The Opportunity

We are seeking a Director of Critical Power to serve as the in-house technical authority on the UPS, power distribution, and emergency power systems that underpin 100% uptime. This role is purpose-built for an experienced critical power professional who has spent a career on the OEM and field service side of the business—commissioning, troubleshooting, and maintaining the very systems that keep mission-critical facilities running—and is ready to bring that depth of knowledge to an owner-operator environment.

You will be the go-to expert for all critical power infrastructure across our client’s Houston campus, working directly with a tenured operations team during a period of significant expansion. Your deep familiarity with UPS platforms, switchgear, transfer switches, and battery systems—combined with established OEM and vendor relationships—will be a force multiplier for the organization.

Key Responsibilities

• Serve as the primary technical resource for all UPS systems, including preventive maintenance, firmware management, diagnostics, module-level repair, and full system commissioning.
• Operate, monitor, and maintain critical electrical infrastructure including switchgear, automatic transfer switches (ATS), static transfer switches (STS), PDUs, RPPs, generators, and battery plants.
• Leverage deep OEM relationships and product knowledge (Schneider/APC, Eaton/MGE, Toshiba/Mitsubishi, Vertiv/Liebert, or similar) to optimize maintenance programs, warranty coverage, and parts sourcing.
• Perform root cause analysis on critical power system failures and develop corrective action plans to prevent recurrence and protect uptime commitments.
• Execute complex switching operations, load transfers, and system isolations following strict Method of Procedure (MOP) protocols and change management processes.
• Monitor and interpret data from Building Management Systems (BMS) and Electrical Power Monitoring Systems (EPMS) to identify trends, anomalies, and capacity risks.
• Support commissioning and acceptance testing of new critical power infrastructure associated with our client’s ongoing 24MW expansion, including factory witness testing and site acceptance.
• Manage vendor and contractor relationships for equipment servicing, warranty claims, emergency callouts, and capital improvement projects.
• Maintain detailed maintenance records, as-built documentation, battery test logs, and standard operating procedures (SOPs) for all critical power systems.
• Participate in a 24/7 on-call rotation and serve as a first responder for power-related facility alarms and emergency events.
• Ensure compliance with NFPA 70E, OSHA, NEC, and all applicable codes and safety standards.

Required Qualifications

• 15+ years of progressive experience in critical power systems, with a strong emphasis on UPS field service, commissioning, and maintenance.
• Extensive hands-on experience with UPS platforms from major OEMs such as Schneider Electric/APC, MGE, Eaton, Toshiba/Mitsubishi, Vertiv/Liebert, or equivalent manufacturers.
• Deep working knowledge of power distribution systems including switchgear, transformers, PDUs, RPPs, bus duct, and battery systems (VRLA, lithium-ion).
• Demonstrated experience with automatic transfer switches (ATS) and static transfer switches (STS), including testing, maintenance, and failure response.
• Proven ability to read, interpret, and redline single-line diagrams, schematics, and electrical drawings.
• Proficiency in switching operations, lockout/tagout (LOTO), and energized work procedures in compliance with NFPA 70E.
• Strong vendor and OEM relationship management skills with established networks in the critical power ecosystem.
• Excellent documentation habits and experience working within formal change management and MOP frameworks.

Strongly Preferred Qualifications

• Background spanning multiple critical power OEMs and/or manufacturer’s representative organizations, providing broad product knowledge across competing platforms.
• Prior experience in a data center, colocation, or mission-critical facility environment (owner-operator, hyperscale, or enterprise).
• Experience in field operations leadership, including scheduling, dispatching, and managing service delivery teams.
• Familiarity with generator paralleling systems, medium-voltage distribution, and utility interconnection.
• Relevant certifications such as Journeyman or Master Electrician license, NFPA 70E certification, OEM factory training certifications, or BICSI credentials.
• Electrical Engineering degree, Electrical Technology degree, or equivalent technical training (military technical training fully valued).
• Experience supporting commissioning, capacity expansion, or new-build critical infrastructure projects.
• Familiarity with BMS/EPMS platforms (Schneider EcoStruxure, Vertiv Trellis, or similar).
• U.S. military service with technical MOS/rating experience is a recognized asset.

Why our Client?

• Join a team backed by a 20-year, 100% uptime track record—one of the strongest in the industry.
• Work alongside a tenured leadership team that includes an Accredited Tier Designer from the Uptime Institute.
• Serve as the in-house critical power authority—your OEM and field service expertise will have direct, visible impact on operations.
• Play a hands-on role in a major 24MW expansion, gaining experience with next-generation data center power infrastructure.
• Be part of a third-generation owner-operator known for engineering excellence and an exceptional customer experience (85+ five-star Google reviews).
• Collaborative, high-trust culture where deep technical knowledge is valued, recognized, and rewarded.
• Competitive compensation, benefits, and long-term career growth within a rapidly scaling platform.

Work Environment

• On-site role based at our client’s Houston, Texas data center campus.
• Participation in a 24/7 on-call rotation is required.
• Must be able to lift up to 50 lbs, work on ladders, and operate in environments with elevated noise and temperature.
• Requires use of personal protective equipment (PPE) including arc-flash rated clothing when performing energized work.

About Northeast Traffic Control Services

Northeast Traffic Control Services is part of the Helix Traffic Solutions network and delivers expert traffic management services across the region. With a strong focus on safety and efficiency, Northeast Traffic partners closely with Departments of Transportation to design and execute well-managed traffic plans. Our work includes overseeing lane closures, flagging operations, custom signage, and equipment rentals for construction zones—all in service of protecting both workers and the traveling public.

As a growing leader in the traffic management industry, we are committed to operational excellence, teamwork, and creating safe, well-coordinated environments for infrastructure projects.

POSITION SUMMARY

The General Manager is responsible for the overall leadership, strategic direction, and operational excellence of the division. This role oversees all aspects of division operations including financial performance, strategic planning, team development, and ensuring alignment with Helix Traffic Solutions' corporate objectives. The General Manager serves as the senior leader for the division, driving growth, profitability, and operational efficiency while fostering a culture of safety, excellence, and continuous improvement.

ESSENTIAL FUNCTIONS

Strategic Leadership and Planning

• Develop and execute comprehensive strategic plans that align with Helix Traffic Solutions' corporate objectives and market opportunities
• Lead the development of annual division budgets and business plans to achieve financial and operational targets
• Oversee strategic planning initiatives at the division level, ensuring alignment with overall company direction
• Identify and evaluate new business opportunities, market expansion, and strategic partnerships
• Drive long-term vision and growth strategies for the division

Operational Excellence

• Provide oversight and leadership for all division operations, ensuring efficient and effective service delivery
• Monitor and optimize operational processes to improve quality, efficiency, and customer satisfaction
• Oversee all branch operations within the division, ensuring consistent standards and performance
• Lead process improvement efforts and implementation of best practices across all operational areas
• Ensure compliance with industry standards, regulations, and company policies

Financial Management and Performance

• Develop and manage division budgets, forecasts, and financial plans to achieve profitability targets
• Conduct regular financial reviews and develop strategic planning for cost reduction and revenue optimization
• Monitor key performance indicators and financial metrics to drive business decisions
• Collaborate with corporate finance team on financial reporting, analysis, and strategic initiatives
• Ensure accurate financial controls and accountability across all division operations

Leadership Development and Team Management

• Provide leadership and direction to division leadership team and management staff
• Oversee leadership development programs and implementation to build organizational capability
• Provide constructive and timely performance evaluations for direct reports
• Foster a culture of accountability, continuous improvement, and professional development
• Recruit, develop, and retain top talent to support division growth and success

Departmental Oversight

• Coordinate with corporate HR, Finance, and Safety departments to ensure alignment and consistency in policies and procedures
• Ensure effective communication and collaboration between all departmental functions

Stakeholder Management

• Build and maintain strong relationships with key customers, vendors, and business partners
• Represent the division in corporate meetings, industry events, and community activities
• Collaborate with other division General Managers to share best practices and drive company-wide initiatives
• Serve as primary liaison between division operations and corporate leadership
• Manage escalated customer issues and maintain high levels of customer satisfaction

Business Development and Growth

• Drive revenue growth through new customer acquisition and existing customer expansion
• Develop and maintain strategic partnerships and business relationships
• Monitor market trends and competitive landscape to identify opportunities and threats
• Lead proposal development and pricing strategies for major opportunities
• Support corporate business development initiatives and market expansion efforts

REQUIRED QUALIFICATIONS

Education and Experience

• Bachelor's degree in Business Administration, Engineering, Operations Management, or related field
• Minimum 10-15 years of progressive leadership experience in operations, construction, or related industries
• Minimum 5-7 years of experience in senior management or leadership roles
• Proven track record of managing P&L responsibility and achieving financial targets

Leadership and Management Skills

• Demonstrated ability to lead and inspire large, diverse teams across multiple locations
• Strong strategic thinking and business planning capabilities
• Excellent decision-making skills and ability to manage complex business challenges
• Proven experience in organizational development and change management

Technical and Business Skills

• Strong financial acumen and experience with budget development and financial analysis
• Knowledge of traffic control, construction, or related industry operations
• Proficiency in business software applications and financial reporting systems
• Understanding of regulatory requirements and compliance in construction/traffic control industries

Communication and Interpersonal Skills

• Exceptional written and verbal communication skills
• Strong presentation and public speaking abilities
• Proven ability to build relationships with diverse stakeholders
• Excellent negotiation and conflict resolution skills

Preferred Qualifications

• Experience in the traffic control or construction services industry
• Experience with multi-location operations and geographic expansion
• Knowledge of government contracting and public sector business development

Physical Requirements

• Ability to travel frequently to branch locations and customer sites (up to 50%)
• Prolonged periods sitting in meetings and working on a computer
• Ability to work in various weather conditions when visiting job sites
• Occasional lifting of materials and equipment up to 40 pounds

Work Environment

• Professional office environment with frequent travel to field locations
• Standard business hours with additional time required for evening and weekend business activities
• Exposure to construction and traffic control environments during site visits
• Fast-paced environment requiring ability to manage multiple priorities and deadlines

Role Overview

This is a senior, enterprise-scale leadership role responsible for architecting and transforming end-to-end supply chain planning from the ground up. The role owns enterprise planning, demand generation, and supply chain systems strategy, serving as the ultimate product and technology leader for planning capabilities.

The mandate includes modernizing and redesigning the digital planning ecosystem, upgrading online systems, and building a scalable, integrated supply chain infrastructure that seamlessly connects manufacturing operations and fabrication facilities (FABs).

This role combines long-term strategy creation with hands-on execution and requires deep technical fluency across supply chain architecture, planning systems, and manufacturing operations.

Core Responsibilities

Enterprise Planning & Demand Ownership

End-to-end ownership of:

• Demand planning and forecasting (market-driven and historical trend analysis)
• Inventory management and optimization
• Supply planning enablement
• Capacity planning aligned with manufacturing expansion
• Order orchestration and development
• Order fulfillment within a complex manufacturing environment

Develop high-quality demand signals by:

• Analyzing market trends, macro signals, and historical data
• Building predictive models to understand supply constraints
• Ensuring accurate forecasts to drive optimal inventory levels
• Aligning demand with what can be realistically manufactured

Sell only what can be built — with clear visibility into availability, lead times, and arrival timelines.

Supply Chain Architecture & System Modernization

• Redesign and modernize the end-to-end supply chain digital ecosystem
• Upgrade and enhance core online planning systems
• Architect planning systems and processes from scratch where required
• Build an internally connected supply chain linking:
• Manufacturing operations
• Fabrication facilities (FABs)
• Distribution and fulfillment networks
• Design scalable systems capable of supporting production volumes in the millions of microprocessing chips
• Develop multi-year technology roadmaps for enterprise planning
• Implement modern planning platforms, automation, AI/ML, and advanced analytics
• Drive ERP-integrated planning transformation and legacy system modernization
• Establish strong data governance and master data integrity

Manufacturing Expansion & Capacity Planning

• Support significant manufacturing footprint expansion, including new plant builds
• Assess how plant expansion impacts future capacity planning and supply constraints
• Develop factory start plans aligned with enterprise demand
• Enable scenario modeling to optimize factory efficiency and investment decisions
• Align planning outputs with long-term financial and operational strategy

Leadership & Organizational Development

• Lead and develop a team of 10–30+ professionals, including senior managers
• Operate as a “leader of leaders,” developing strong sub-leaders
• Define future skill requirements for modern planning organizations
• Establish structured approaches for upskilling and capability transformation
• Drive modernization of processes, governance, and DevSecOps capabilities

This is not a pure people-management role. The successful candidate must be technically credible and capable of challenging architectural decisions and influencing cross-functional technical direction.

Transformation & Change Management

• Lead enterprise-wide supply chain transformation initiatives
• Drive adoption of modern systems and new ways of working
• Act as the bridge between business, IT, operations, and manufacturing
• Ensure strong communication and training strategies across global teams