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Managed IT/Security/Voip/ Sales Account Executive
Salary not disclosed
Schertz, TX 2 days ago

Job Description

Job Title: Sales Account Executive

Department: Sales

Reports To: VP Sales and Marketing

FLSA Status: Exempt

Location: San Antonio, TX


POSITION SUMMARY


Generates IT (information technology) sales and business, develops relationships with new clients, makes sales visits and presentations, maintains advanced knowledge of products and services, and establishes and meets sales goals

We are expanding our sales team in the San Antonio, TX area. Great compensation, career progression and work-life balance. The ideal candidate is a motivated, well organized individual who has two years or more experience selling Managed Services such as (VoIP Phone services and systems, data storage and backup and managed services for email) into the SMB Market.

KEY RESPONSIBILITIES:


Develops and expands a portfolio of corporate clients by networking and marketing

Assesses client IT needs and makes recommendations, including IT equipment and service packages

Prepares sales visits and presentations to pitch product, service, and combination packages to clients

Demonstrates IT equipment to highlight product benefits

Negotiates sales, package discounts, and long-term contracts with clients

Provides technical advice after sales

Establishes sales goals and implements a plan to meet those goals

Tracks progress toward goals and documents sales performance

Becomes fluent in all products and services offered by the employer through testing, demonstrations, and research

Answers questions, describes benefits, and discusses pros and cons of various competing products or services

Gains familiarity with the IT industry, and stays updated on trends and innovative products

Creates marketing literature and web-based features to promote products and time-sensitive sales

Attends trade exhibitions and industry events to learn about cutting-edge products and sales

Works for technology manufacturers, software manufacturers, IT consultancies, and technology solutions organizations

Learning the products and services offered, including the sales terms

Setting targets for the sales department

Collaborating with the marketing department to prepare common strategies

Drives full sales cycle from beginning to end to win new logos and grow share of wallet in accounts

Develops and fosters client relationships to grow customer base

Develops and expands a portfolio of corporate clients by networking and marketing Assesses client IT needs and makes recommendations, including IT equipment and service packages

Prepares presentations to highlight product and service packages to prospects Requirements:

REQUIREMENTS:


Minimum Associates degree or a combination of Sales Training and relevant experience in Marketing, Business Administration or an equivalent Sales role

A minimum of 2 years’ experience in a similar role.

Two years of experience selling one or more of the following, VoIP phone services and systems, data storage and backup, managed services for email, security access and control, Previous experience in a quota carrying role Excellent written and verbal communication

Demonstrated ability to meet monthly sales quotas.

Capacity to manage various sales initiatives and projects while adhering to tight deadlines.

Excellent negotiation and leadership skills.

Organizational and analytical skills

Outstanding written and verbal communication skills

Critical Thinker with excellent Interpersonal Communications

High Energy and outgoing

HOURS / WORKING CONDITIONS:


Monday – Friday during normal business hours of 8:00am – 5:00 pm.


Job Location – This position will be based in either San Antonio

Candidate must be located in the San Antonio / Austin area. Base + Commission

Not Specified
Senior IT/OT Infrastructure Integration Engineer
✦ New
Salary not disclosed
Sanford, NC 1 day ago

Job description

Senior IT/OT Infrastructure Integration Engineer

We are seeking a highly skilled Senior IT/OT Infrastructure Integration Engineer to support the planning, implementation, and execution of infrastructure for a new manufacturing site. This is a hands-on, technical execution role—not a managerial position.

In this capacity, you will serve as a technical integrator, ensuring seamless alignment across infrastructure domains including networking, servers, cybersecurity, automation, validation, and cloud integration. The role spans both manufacturing operations and corporate office environments, requiring deep expertise across IT/OT architectures in regulated settings.

The ideal candidate brings proven, real-world experience delivering infrastructure solutions within GxP-regulated manufacturing environments, with the ability to operate effectively across on-premises, hybrid, and segmented IT/OT ecosystems. This role requires ownership from strategic planning through hands-on implementation, technical support, and ongoing infrastructure evolution.


Key Responsibilities

  • Provide technical oversight and quality assurance for IT/OT infrastructure deployment, including networks, servers, storage, backup, disaster recovery, and segmentation
  • Review and validate High-Level and Low-Level Designs (HLD/LLD)
  • Ensure alignment with Purdue Model segmentation, zero-trust architecture, and regulatory compliance standards
  • Coordinate cross-functional dependencies with Automation, MES, LIMS, SCADA, and laboratory systems teams
  • Support integration between on-premises infrastructure and enterprise/cloud environments (Azure hybrid)
  • Validate configuration standards, system hardening baselines, and network segmentation controls


Technical Skills & Expertise

The ideal candidate will have strong proficiency in:

  • IT/OT network architecture and segmentation
  • Network security controls and firewall rule management
  • Windows Server and Active Directory architecture
  • Virtualization technologies (Hyper-V preferred)
  • Storage solutions (SAN, NAS, S2D)
  • Backup strategies, including immutable storage
  • Infrastructure monitoring and integration
  • Configuration management, standards, and documentation governance
  • Change management processes
  • Hands-on technical support
Not Specified
IT Field Engineer II
✦ New
Salary not disclosed
Springfield, OR 1 day ago

Purpose

The IT Field Engineer II will support physical deployment, maintenance, and troubleshooting IT hardware and cabling at Roseburg production sites, offices, and data centers. This position will actively collaborate with IT Infrastructure, Network, and System Engineers and may lead small site-level initiatives to ensure reliable manufacturing operations.


Key Responsibilities

  • Deploy and Maintain Fiber Optic and Low Voltage Data Cabling Infrastructure
  • Supervise and manage external HVAC, Power, Cooling, and Low Voltage contractors
  • Design, implement, and manage Server room physical infrastructure(data racks, data cable routing, HVAC, and UPS power and power distribution).
  • Implement and manage Access control and camera systems used in both security and process environments.
  • Work with Engineering department and plant leadership to manage major construction projects that require additional IT physical infrastructure.
  • Assist Core Infrastructure and Operations teams in the installation and configuration of computers, storage, switches, routers, wireless, and other IT infrastructure.
  • Work with the service desk and support administrators to deploy devices such as desktops, laptops, mobile devices, and printers.
  • Work as part of a virtual team with Automation to deploy HMI’s, PLC’s, and other operation system needs.
  • Update and maintenance current as-builds for all infrastructure in netTerrain software Work with IT staff and plant staff to support and may lead capital improvement projects as assigned
  • May provide guidance to junior IT Field Engineers
  • Models Company core values
  • Follow Health & Safety policies and programs


Required Qualifications

  • Associate's degree in Computer Science, Information Technology, Electrical or Mechanical Engineering OR equivalent combination of education and/or experience
  • Four years of experience working in IT in an industrial production environment.
  • Demonstrated safety focus
  • Network skills: Route, Switch, Firewall/Security, Wireless, Circuit Management, VPN, general infrastructure etc. (Cisco/Meraki)
  • Physical Infrastructure installation skills such as data cabling, fiber optic splicing, UPS power and Datacenter cooling
  • Facilitation and problem-solving skills and the ability to learn new technologies in a fast-paced environment
  • Must be able to be on call for 24x7 manufacturing operations, including nights, weekends and holidays as required

Preferred Qualifications

  • Bachelor's degree (or higher) in Computer Science, Information Technology, Electrical or Mechanical Engineering OR equivalent combination of education and/or experience
  • Experience interfacing with or supporting infrastructure needs of a process-control environment
  • Experience with Schneider Electric UPS and HVAC Systems
  • Experience with MDM and Desktop imaging, Microsoft Intune a plus.



About Roseburg Forest Products

Founded in 1936, Roseburg Forest Products is a privately held company based in Springfield, Oregon. With a legacy in sustainable forestry and innovative wood products manufacturing, we are a leading North American producer of engineered wood, exterior trim, plywood, lumber, and medium density fiberboard (MDF). Our products shape and support homes, workplaces, and industries, while our timberlands protect forest health for future generations and provide high-quality wood fiber for our integrated operations.

At Roseburg, we believe in making lives better from the ground up through the products we create, the relationships we build, and the communities we support. Our team of passionate professionals value safety, integrity, and excellence in all we do. From the mill to the forest to the office, you’ll find opportunities to grow and contribute to a company that cares for people, communities, and the environment.

Learn more about who we are and what we do at


Benefits at Roseburg

Roseburg offers a comprehensive and competitive benefits package to support the health, financial security, and well-being of our team members and their families. Key benefits include:

  • Bonus opportunities based on company and individual performance
  • 401(k) with up to 4% company match and 3% automatic company contribution
  • Vacation starting at 3 weeks and 11 paid holidays per year
  • Company-sponsored medical, dental, and vision insurance
  • Company-paid life, AD&D, and long-term disability insurance options
  • Mental health benefits for the entire family, including 8 free annual sessions per person
  • Wellness programs and incentives, including biometric screenings & wellness challenges
  • Paid time away from work for illness or injury, as well as paid parental bonding time
  • Health Savings Account (HSA) with company contributions and Flexible Spending Account (FSA) options
  • Company matchfor charitable contributions
  • Education assistance and professional development support
  • Financial and retirement counseling
  • Additional voluntary benefits including pet insurance, student loan refinancing, and exclusive scholarships for child dependents, and more!


AN EQUAL OPPORTUNITY EMPLOYER INCLUDING DISABILITY AND VETERANS

Not Specified
IT Compliance Administrator
✦ New
Salary not disclosed

About the Company


Ahava Services is looking to hire a IT Compliance Admin ensures adherence to regulatory, security, and operational compliance across all systems that support UI/UX programs and AEM environments.


About the Role

Key Responsibilities


  • Maintain compliance documentation, audit reports, and system evidence.
  • Ensure processes follow ISO 27001, SOC 2, GDPR, and internal IT governance frameworks.
  • Monitor user access, permission reviews, and change-management workflows.
  • Ensure AEM and UI/UX platforms follow compliant data-handling procedures.
  • Coordinate with security, DevOps, and design teams on compliance requirements.
  • Conduct periodic system and process audits.


Qualifications

Understanding of IT governance and regulatory standards.



Required Skills

  • Experience with audit tools, access governance, and compliance reporting.
  • Familiarity with AEM user roles, ACLs, and data policies.
  • Strong documentation, communication, and policy-enforcement skills.
Not Specified
IT and Media Specialist
Salary not disclosed
Longmeadow, MA 2 days ago

Job Title: IT and Media Specialist 

Reports to: Director of Wellness 

FLSA Status: Part-time, up to 24 hours per week, flexible based on event schedules and logistical requirements. 

Compensation: $17-20 BOE 

Location: Onsite, 24 Tabor Crossing Longmeadow, MA 01106 

 

Summary  

Glenmeadow is seeking a tech-savvy IT and Media Specialist. This role helps Glenmeadow residents stay connected through technology and ensures smooth audio/visual operations for programs and events. This position requires a problem-solving mindset, an authentic desire to work with older adults, and a commitment to supporting meaningful community experiences.  

 

Essential Duties and Responsibilities 

Resident IT Support  

  • Provide hands-on assistance to residents with basic technology needs (e.g., smartphones, tablets, computers, email, video calls).  
  • Troubleshoot common hardware and software issues in a friendly, patient manner.  
  • Offer guidance on digital literacy and safe internet practices.  

Event A/V Support  

  • Set up and operate microphones, speakers, projectors, and other A/V equipment for programs and events.  
  • Manage video recording and live streaming for select events.  
  • Coordinate with program staff to ensure smooth technical execution, including troubleshooting during events.  
  • Perform routine checks and maintenance on A/V equipment.  

 

Knowledge Skills and Abilities 

  • Basic knowledge of IT troubleshooting (Windows, iOS, Android).  
  • Familiarity with audio/visual equipment and live streaming platforms.  
  • Strong communication and interpersonal skills  
  • Ability to work patiently with older adults 
  • Ability to lift and move equipment as needed 
  • Flexible schedule, including occasional evenings or weekends for events 

 

Education and Experience  

  • Experience in senior living or nonprofit settings 
  • Knowledge of Zoom, YouTube Live, or similar streaming tools 
  • Basic video editing skills a plus 

 

Not Specified
IT Sourcing Leader
✦ New
Salary not disclosed
New York, NY 1 day ago

Title: IT Sourcing Leader

Location: NY 10016

Duration: 6 month contract to hire

Shift: M-F 9am-5pm (2x a week onsite)

Salary: $60-$70 hourly


Job Description:


Insight Global is seeking an IT Software Sourcing Leader for one of New York’s leading hospital systems. This role will partner with MCIT, IT Finance, Legal, and vendor leadership to align sourcing strategies with organizational goals, focusing on quality, innovation, cost savings, and efficiency. Key responsibilities include developing multi-year sourcing strategies, leading end-to-end RFx processes, managing vendor relationships, negotiating complex software agreements (including SaaS and perpetual licenses), conducting market and spend analysis, and driving cost optimization through TCO analysis. The position also involves risk management, compliance, and collaboration with cross-functional teams to ensure strategic alignment and operational excellence.


Required Skills & Experience:


  • Bachelor's degree in business, Supply Chain Management, or a related field.
  • 5+ years of strong experience in strategic sourcing with a focus on IT in any area: telecom, hardware, software, end user equipment, infrastructure, etc.
  • Strong sourcing fundamentals (Strategic sourcing planning, vendor + end user relationship management, negotiation and contract management, market analysis, cost management, risk management)
Not Specified
Lab IT Systems Analyst
Salary not disclosed
Worcester, MA 3 days ago
Position Title: Lab IT Systems Analyst

Work Location: Worcester, MA (Onsite)

Assignment Duration: 12 months (possibility of extension)


Position Summary

Role Overview:


This role is responsible for MSI metrics, PVR's(Periodic validation reviews, spreadsheet validation, collecting business requirements for technology improvements.

Background & Context

This person will also collaborate with the team to ensure the smooth functioning of laboratory systems, instruments, and software, with a strong focus on compliance, data management, and process optimization in a GMP (Good Manufacturing Practice) environment.

Key Responsibilities

* Support daily operations of QC laboratories, including troubleshooting issues with QC instruments and equipment.

* Assist with validation activities and documentation (including SIQ and SOQ protocols) to ensure regulatory compliance.

* Implement, maintain, and optimize excel macros and support spreadsheet validation for streamlined data processing and reporting.

* Coordinate and perform Windows upgrades, PC decommissions and software installations and upgrades for lab and operations computers.

* Provide technical support on eliminating manual processes and support feeding requirements to broader enterprise teams.

* Participate and evolve digital transformation by leveraging operations systems such as SAP, Infor, and MES systems (including POMS).

* Support process improvements and ensure data integrity across laboratory workflows.

* Perform Acronis and Nugenesis software installs on new lab PCs.

* Support the team with OSIPI data historian.

Qualification & Experience

* Experience working in GMP laboratory environments.

* Proficiency in Excel, including macro development and troubleshooting.

* Familiarity with validation processes, SIQ/SOQ documentation.

* Knowledge of QC laboratory instruments and equipment maintenance. Knowledge on windows upgrade, Nugenesis and Acronis.

* Hands-on experience with Windows operating systems and installations.

* Experience with operational software such as SAP, Infor, MES (e.g., POMS).

* Strong problem-solving, communication, and organizational skills.

Preferred:

* Background in life sciences or engineering.

* Previous experience supporting QC labs in pharma, biotech, or related industries.

Additional Information

Qualifications:


* Bachelor's degree: Degree level qualification in computer science or equivalent relevant discipline [Senior] or respective proven expertise and experience

Cognitive/Business Skills:

* Requires a high level of attention to detail and mental concentration to always ensure accuracy and total compliance with procedures.

* Requires proven problem-solving skills and the ability to adapt to new requirements.

* Must be results driven striving to meet all targets and metric standards as set by site/department and division leaders.

* Requires innovative thinking, where new and untested solutions are proposed, demonstrated, and implemented on a regular basis.

* Requires total commitment to quality and always maintaining a high standard of work.

* Always demonstrates the highest levels of integrity and a strong work ethic.

* Strong communication skills, both verbal and written, are required for the execution of this role.

* Strong interpersonal skills are required.

* Supports the principles of Perfect Performance.

* Apply advanced technical knowledge and experience to the solution of a broad array of technical problems.

Job/Technical Skills

* 3 years plus in IT QC System / Application Support (essential)

* 3 years plus of relevant IT experience (Essential)

* [Senior] 5 years plus of experience in similar / equivalent role within pharmaceutical industry

* ITIL (Essential)

* GAMP (essential)

* Project Management (Desirable), JIRA/agile knowledge

* Waters Empower (Desirable)

* AVEVA OSI PI Administration or relevant Data Historian Administration (Desirable)

* POMSnet Administration or relevant MES system Administration (Essential)

* Microsoft O365 PowerApps / PowerBi ( Essential)

* AWS/Microsoft certification

* Python/ JAVA skills or any software development and SDLC experience is a plus.

* SharePoint admin experience(Essential)

* Acronis and Nugenesis Knowledge( Essential)
Not Specified
IT Business Operations Manager
Salary not disclosed
Omaha, NE 2 days ago

The Information Technology Business Operations Manager plays a crucial role in managing and optimizing financial processes, ensuring efficient operations, and supporting vendor relationships within the IT Organization. This position involves handling invoicing, payments, contract tracking, and financial analysis and reporting.



  • At all times employees are expected to uphold Creighton's core values and demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment, while adhering to all University Ethical Standards of Conduct, rules, regulations, and job requirements, including required educational trainings.
  • Financial Management:

    • Billing and Payments:

      • Internal Billing Generation: Create accurate billing for services provided by internal IT teams or external vendors to campus departments.
      • Payment Coordination: Ensure timely payment processing, coordinating with finance and accounts payable.
      • Payment Tracking: Maintain records of payments made and reconcile any discrepancies.

    • Budget Planning and Analysis:

      • Budget Planning: Collaborate with finance to draft and monitor IT budgets, considering operational needs and strategic goals.
      • Financial Analysis: Analyze spending patterns, monitor variances, and provide insights to optimize budget allocation.
      • Forecasting: Use historical data to forecast future IT expenses along with keeping track of new impacts rolling off capital projects.

    • Reporting & Monitoring

      • Monitor all IT accounts to ensure proper billing and charges are done and any necessary corrections or reallocations are made timely.
      • Identify areas of overspending and report to management for action/decision.
      • Develop reports where necessary to communicate current state of finances.

    • Cost Optimization:

      • Expense Reduction Strategies: Recommend ways to reduce operational costs (e.g., cloud cost optimization, license consolidation, process improvements).


  • Contract Tracking and Routing:

    • Contract Management:

      • Contract Inventory & Maintenance: In alignment with Strategic Sourcing, maintain a centralized contract inventory, including details like contract start/end dates, terms, and stakeholders.
      • Renewal Alerts: Track contract milestones, renewals, and terminations. Set up reminders for contract renewals and initiate renewal processes.
      • Termination Coordination: Facilitate contract terminations when necessary.
      • Collaborate with legal teams to ensure compliance where necessary.

    • Routing and Approvals:

      • Facilitate contract routing for approvals.
      • Coordinate with relevant stakeholders during the contract lifecycle.


  • Vendor Engagement:

    • Vendor Relationship Management:

      • Interact with vendors and address issues or changes.
      • Participate in vendor onboarding and establishment.
      • Evaluate vendor performance and provide feedback where necessary.
      • Address any related issues promptly.

    • Vendor Billing:

      • Review vendor invoices, validate charges, and process payments.
      • Ensure timely payment to vendors.
      • Resolve billing discrepancies.


  • Operational Efficiency:

    • Process Improvement:

      • Workflow Streamlining: Identify bottlenecks in operational processes (e.g., procurement, approvals) and propose improvements.
      • Automation: Implement automation tools to streamline routine tasks (e.g., invoice processing).

    • Internal Billing:

      • Chargeback Mechanism: Allocate IT costs to relevant departments based on usage.
      • Transparency: Communicate internal billing details to stakeholders.

    • Allocate costs appropriately across departments.


Qualifications:



  • Bachelor's degree in business administration, Finance, or related field.
  • Relevant experience (1-3 years) in financial management, contract administration, or business operations.

Knowledge, Skills, and Abilities:



  • Proficiency in financial software and tools (e.g., Excel, accounting software).
  • Financial Acumen: Understanding financial statements, budgeting, and cost management
  • Strong analytical skills and attention to detail.
  • Excellent communication (both written and verbal) is crucial for collaborating with teams and stakeholders.
  • Problem-Solving: must be adept at analyzing complex situations and finding practical solutions.
  • Experience in an university environment is beneficial.
  • High Adaptability
  • Experience in negotiation with vendors and stakeholders is preferred.
  • Networking: Building professional relationships is essential for growth.
  • Risk Management: Identifying and mitigating risks related to vendor and compliance issues. This includes understanding legal and regulatory requirements
Not Specified
IT Web Content Manager
🏢 Creighton University
Salary not disclosed
Omaha, NE 2 days ago

The Web Content Manager plays a critical role in ensuring the quality, consistency, and effectiveness of Creighton's internal online content. This position involves overseeing web content management platforms including Salesforce CMS and Gather Content by Bynder including workflow, publishing, and management processes. The Web Content Manager also ensures compliance with governance and policies for significant changes and will work closely with university partners across various business units.



  • At all times employees are expected to uphold Creighton's core values and demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment, while adhering to all University Ethical Standards of Conduct, rules, regulations, and job requirements, including required educational trainings.
  • Web Content Administration and Management

    • CMS Management:

      • Oversee the utilization of CMS platforms (e.g., Salesforce and Drupal) by the University. Coordinate with University Communications, IT Leadership and others to ensure environments are meeting priorities.
      • Utilize content operation platforms like Gather Content to streamline content collection from various stakeholders throughout the campus. Manage templates, taxonomies, workflows, and updates within the application.
      • Collaborate with stakeholders to gather content requirements.
      • Coordinate content requests, deadlines, and approvals.
      • Manage content publishing, updates, and archiving.

    • Content Curation:

      • Curate content from internal teams, subject matter experts, and external contributors.
      • Ensure content aligns with brand guidelines and user needs. Provide feedback as necessary to content providers.
      • Ensure all content aligns with brand voice, style, and messaging.
      • Taxonomy and Metadata

        • Define content categories, tags, and metadata.
        • Optimize content discoverability and organization.

      • Provide training and access to users across the University to manage their own content and provide best practices to aid in maintenance of information.


  • Content Management Processes:

    • Workflow Design:

      • Develop efficient content workflows (creation, review, publishing).
      • Define roles and responsibilities within the content lifecycle.

    • Version Control:

      • Establish versioning protocols (e.g., semantic versioning).
      • Maintain version history for content updates.
      • Implement change tracking and approval mechanisms.

    • Content Archiving:

      • Regularly review and archive outdated or irrelevant content.
      • Ensure proper redirection for removed pages.

    • Taxonomy and Metadata:

      • Develop a taxonomy for categorizing content (tags, categories).
      • Apply relevant metadata to improve searchability.
      • Enhance content visibility in search results.


  • Search Engine Management and Review:

    • Keyword Research:

      • Collaborate with users to identify relevant keywords.
      • Analyze search volume, competition, and user intent.
      • Optimize content for search engines.

    • Best Practices:

      • Ensure content follows guidelines (meta tags, alt text, internal linking).
      • Optimize content around terms and phrases as necessary to best support internal audiences.
      • Monitor rankings and adjust strategies as needed.


  • Business Unit Engagement:

    • Stakeholder Collaboration:

      • Work closely with university partners to understand content needs.
      • Align content with goals.

    • User-Centric Approach:

      • Advocate for user needs and preferences.
      • Gather feedback from university partners and end-users.


  • Organizational Governance:

    • Change Management:

      • Collaborate with governance committees for significant content changes.
      • Obtain approvals for significant content changes (e.g., homepage updates).

    • Policy Adherence:

      • Ensure compliance with content policies (branding, legal, accessibility).
      • Educate content contributors on guidelines.



Qualifications:


* Bachelor's degree in communications, Marketing, Information Technology or related field.
* Proven experience (typically 3+ years) in web content management at a University or relatively similar organization.


Knowledge, Skills, and Abilities:


* Familiarity with CMS platforms and best practices; ideally experience with Salesforce CMS and/or Gather Content
* Excellent communication skills and attention to detail.
* Ability to balance creativity with organizational standards.
* Excellent Written and Verbal Communication Skills: Effective communication is crucial for working with Campus Partners in creating and managing web content.
* Proficiency in HTML, CSS, and integrating them into a Content Management Systems (CMS).
* Basic Knowledge of SEO Best Practices.
* Attention to Detail and Strong Editing Skills.
* Ability to Work Under Tight Deadlines, and coordinate the work of other content developers around the organization.
* Strong Analytical and Problem-Solving Skills: Analyzing web traffic data, identifying trends, and making data-driven decisions.
* Understanding of Web Design Principles and UX Best Practices.


Licenses/Certifications


* Salesforce Certifications are a Plus

Not Specified
IT Sr. Technical Specialist
🏢 Spectraforce Technologies
Salary not disclosed
Lake Forest, IL 2 days ago
Position Title: IT Sr. Technical Specialist

Work Location: Lake Forest, IL

Assignment Duration: 5 months (possibility of extension)

Work Arrangement: Onsite


Looking for a candidate with the following:

The position is responsible for aligning technological solutions with business strategies and working principally with DHS Global Delivery.

Key Responsibilities:

* Provides level 3 field support globally, including remote support and documentation.

* Partner with functional groups across the IT back-office organization to understand, communicate, and clarify business needs.

* Contribute to long-term system planning and ensure technology products and services align with evolving business strategies.

* Subject Matter Expert (SME) for technical content development and review.

* Maintain awareness of customer issues and proactively identify risks and improvement opportunities to enhance the overall customer experience.

* Service Documentation-Redlines and/or develops service/ quality documents with assistance from senior professionals.

* Analyze and support of inventory management solution utilizing EDI messages (X12 and EDIFACT standards)

* Configure and support EDI messages and interfaces across multiple systems, including SAP, BizManager, and Seeburger, etc.

* Collaborate with EDI providers/vendors to set up new EDI accounts and support onboarding activities.

* Guide cross-functional teams in implementing required workflows changes and generating inventory-related reports to support end-to-end ordering workflow.

* Utilize Symphony/SAP or other supply chain ERP systems to review and interpret EDI orders (e.g., 850, 856, and other applicable EDI messages).

* Demonstrate working knowledge of systems used in the supply chain domain, including SAP, BizLink, TraceLink, SGTIN, TIBCO, and warehouse management systems.

* Work cross-functionally to drive and implement system changes required to support order fulfillment and supply chain operations.

* Support application-related issues and manage back-office escalations.

* Assist with the installation, configuration, and ongoing support of web and mobile applications.

* Manage deliverables assigned, which includes due dates, resources and time needed, etc, as a member of a project team.

* Ensure all work adheres to relevant Corporate and Divisional policies and procedures.

Qualification & Experience:

* Strong verbal and written communication skills, with the ability to collaborate effectively across technical and business teams.

* Experience installing, configuring, and supporting web and mobile applications, preferably within the diagnostic medical equipment servicing, or related service or laboratory field.

* Hands-on experience supporting EDI messages and integrations of workflows with enterprise systems such as SAP and other back-office platforms.

* Experience working with warehouse or supply chain ERP systems to support product ordering, shipping, and related operations, including the ability to interpret and troubleshoot key EDI transactions (e.g., 850, 856, and similar documents) & Solid knowledge of EDI standards, specifically X12 and EDIFACT.

* Strong problem-solving and troubleshooting abilities, with a focus on root-cause analysis and continuous improvement.

* Network fundamentals (TCP/IP, DNS, DHCP, VPN)

* Experience with EDI interface design and implementation

* Knowledge of SAP ERP functionality

* Ticketing systems (ServiceNow, Jira, Freshservice)

* Understanding of supply chain processes and system integrations
Not Specified
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