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This position is also responsible for assisting the EHS Manager and Site Leadership Team in the development of new site initiatives around EHS efforts.
Core Skills: • Safety.
Knowledge and understanding of national Safety and Environmental legislation and company policy, systems, and practice relevant to Sourcing Unit and the legal responsibility placed upon individuals.
Must actively contribute to the safe working environment, to include full engagement in the Behavior Based Safety Program.
• Environment.
Reduce costs due to waste and minimize impact to health, safety and the environment through working to eliminate waste and through the correct management of waste and hazardous materials.
Must actively contribute to an eco-efficient environment.
• Leadership.
Encourage the development of a highly effective team through the establishment of a positive team climate supported by authentic leadership and clear communication.
Be pro-active and strive to develop the best practices and action plans to deal with work demands.
• Facilitation and Coaching.
An ability to facilitate and coach team members to support team performance and increase knowledge of policies, procedures and ways of working.
• Decision Making.
An ability to make decisions leveraging experience and knowledge of practices to effectively and efficiently lead EHS activities for the site.
• Problem Solving.
The ability to identify, prioritize and address problems using appropriate tools and techniques that eliminate recurrence.
• Quality.
Knowledge of product quality and food safety procedures.
Become a contributing member of the site Food Safety Team and have full understanding of the site HACCP plan.
• Management.
Able to coordinate business resources and apply risk management processes.
Keen sense of prioritization and ability to influence change.
Resolve conflicts where identified.
• Administration.
Timely and accurate administration for all employees of the site relating to EHS activities including investigation of incidents and injuries.
• Business Awareness.
Understand the business needs for change and innovation.
Operational Responsibilities: • Provide support for the administration and implementation of all EHS programs and policies to ensure the Facility’s adherence to all applicable federal, state and local regulations to ensure an accident/hazard free/healthy work environment.
• Support the Behavioral Safety Excellence Program to assure at-risk behaviors and at-risk conditions are addressed.
Monitor/track all corrective action measures to ensure they are addressed and completed in an accurate and timely manner.
• Provide support to the EHS Manager to ensure the site is to full OSHA, EPA and other regulatory agencies compliance by maintaining safety, accident, environmental and industrial hygiene records as required.
Provide support in the process of EHS inspections and/or audits and track/follow-up on all corrective actions.
• Coordinate investigation of incidents and injuries with Line Managers/Supervisors to ensure accurate and timely completion.
• Under guidance of the EHS Manager, provide operational safety performance feedback on a regular basis.
Support the EHS Pillar, associated sub-teams and provide support to RCAs as needed.
• Support the EHS Flora Food Group framework for site and employee safety teams.
Provide support, instruction, and training to Line Managers/Supervisors in regard to EHS framework initiatives.
• Support the EHS manager in the implementation of all environmental compliance programs and sustainability initiatives according to FFG's sustainable living plan.
• Participate in the development of the annual site EHS budget and control fixed and variable cost expenditures.
• Participate in internal and external EHS audits.
• Determine training needs and assist in delivery of training programs.
• Other duties as assigned.
Qualifications: • Education.
Bachelor’s Degree; B.A or B.S, in Occupational Safety Management, Industrial Hygiene, Environmental Science, Chemical/Industrial/Mechanical Engineering from an accredited institution.
• Master’s Degree in Occupational Safety Management/Environmental Engineering preferred • Practical experience, with a minimum of 1 to 2 years, in the field of Environmental Health and Safety ESSENTIAL: • Proficiency with MS Office (Word, Excel, PowerPoint); Airsweb, Ariba, EHS Reporting System • The ability to write simple reports and correspondence with proper format, punctuation, spelling and grammar.
Requires the ability to effectively present information in one-on-one and small group situations to contractors, 3rd party vendors, clients and other employees of the organization.
• Strong communication skills, both verbal and written, with the ability to influence others.
• Strong interpersonal skills; the ability to build collaborative relationships and networks with multiple and diverse stakeholders, internal and external partners.
• Ability to work collaboratively in a team environment • Ability to drive change and innovation by gathering knowledge and resources to ensure tasks are completed within timelines to a high degree of accuracy and professionalism.
• Ability to understand and influence teams to adapt to new ways of working
Six Flags White Water is seeking a skilled and dynamic leader to join our Maintenance Operations department . This person will lead the maintenance, construction, and rehab of Six Flags White Water facilities, attractions, and rides .
What's In It For You?
* Full-Time position with competitive pay, bonus, and benefits plan
* Quarterly 401K match on up to 5% of your contributions
* Free passes for your family and friends
* Free admission to regional attractions and other regional theme parks
Responsibilities:
* Lead the Maintenance Department to deliver results in a broad array of activities including facilities maintenance, annual preventative maintenance activities, repair and rehabilitation of structures and equipment, landscaping and support for park operations.
* Oversee the broad array of facility-related maintenance, including HVAC, refrigeration, plumbing, electrical, carpentry, painting, masonry, roadways, and wooden and fiberglass attraction structures.
* Ensure that the water quality program is being properly executed in accordance with the swimming pool standards set by Six Flags and Cobb-Douglas Public Health.
* Ensure that the ride inspection programs are being properly executed in accordance with the standards set by Six Flags, Ride Manufacturers, ASTM and the State of Georgia.
* Maintain and enforce Six Flags and OSHA safety standards to ensure safe operations for guests and employees
* Schedule, prioritize, and oversee park projects and goals.
* Utilize data from financial reports to layout annual department operating budget, and maintain fiscal targets through monthly forecasts.
* Work closely with and support various Marketing, In-Park Service, Operations, Group Sales, and Human Resources initiatives to ensure successful implementation of all special projects, events and programs.
* Provide leadership, coaching and development for the entire Maintenance Team.
* Assist Maintenance Director with and participate in the implementation of capital projects and new construction projects.
* Occasionally serve as Park Manager In-Charge on a rotating basis.
* Other duties as assigned
Status: Fulltime, Exempt.
Pay Range: Starting at $85,000 (based on experience & certifications)
Qualifications:
* Working knowledge of Maximo or similar Enterprise Asset Management systems.
* Working knowledge of various skilled trades including Carpentry, Electrical, Mechanical (experience with conveyor belts is a plus), HVAC, Paint and Fiberglass.
* Basic computer skills and experience with Microsoft Word and Microsoft Excel.
* Minimum 5 years of supervisory experience in a water park Maintenance Department.
* Advanced knowledge of swimming pools and water slides
* Ability to meet deadlines and understand cost implications.
* Ability to professionally interact with various departments and park guests
* Ability to write, speak and understand English with strong grammar, spelling, and punctuation skills.
* Able to meet the physical demands of the job including lifting, bending, standing for long periods of time, climbing, and working at heights up to 100 ft.
* Knowledge of OSHA rules and regulations.
* Ability to work outside in any weather conditions, nights, weekends and holidays
* Valid Drivers' License and clean DMV report.
* Candidates must currently have an active Certified Pool Operator (CPO) license.
Work Location: Santa Monica, CA, USA
Onsite or Remote
Fully On-Site
Work Schedule
Posted Date
01/20/2026
Salary Range: $3 Hourly
Employment Type
Duration
indefinite
Job #
28407
Primary Duties and Responsibilities
In this role, you will serve as the clinic lead for the assigned area as well as provide administrative support for the assigned Hematology/Oncology Community Clinic. Work as a member of the clinic team to provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. Act as back up to the manager assisting with troubleshooting and resolving clinic operational issues. Assist in scheduling meetings including preparing agendas, minutes and other items, arranging vendor service calls, ordering supplies, preparing daily out of office coverage, and clinic reports.
Salary range: $30.36/hr - $43.49/hr
Job Qualifications
Required:
- Ability to make independent judgments and to evaluate complex issues.
- Administrative abilities to resolve complex issues to implement long-range plans.
- Skill in working independently with a minimal amount of direction.
- Skill in setting priorities when there are deadline pressures, competing requirements, and a heavy workload.
- Skill in writing grammatically correct letters, reports, memos and minutes.
- Skill in editing and proofreading correspondence for correct grammar, spelling and punctuation.
- Ability to speak to individuals using appropriate grammar and vocabulary to obtain information, explain policies and procedures.
- Knowledge of/ability to learn contact persons for information on appropriate patient-related and office-related issues.
- Working knowledge of medical oncology terminology.
- Skill in performing duties changing from one duty/task to another of a different nature.
- Skill in performing duties with frequent interruptions and/or distractions.
- Ability to work cooperatively with other staff members, faculty, patients, nursing staff and others.
Preferred:
- Strongly preferred: Ability to travel to various Hem-Onc locations as assigned by managers
- Ability to speak persuasively to individuals and to a large and small group.
- Skill in the use of personal computers and computer software. Working knowledge of Microsoft Word, Excel, and Outlook as well as CareConnect.
#J-18808-Ljbffr
Administrative Assistant
Bay St, Staten Island, NY 10304
- Pay: $20-22/hr.
We pride ourselves on being an organization that embraces differences, encourages the sharing of ideas, and thinks being successful should be both challenging and enjoyable. Our 6 tri-state branch locations are only the start of what we're building here, and we want to invest in your future to help us achieve our vision.
We are now looking for HIGH-ENERGY, ambitious, self-starters seeking a long-term career.
A Successful Associate in this role…
- Provides our customers with the products they want and the answers they need, by providing Extreme Customer Service.
- Heavy phone volume.
- Shines as our ambassador of cheer and positivity, spreading that throughout the organization
- Meticulously files and organizes documents with pinpoint precision and accuracy
- Supports our Finance, Purchasing, and Receiving departments with timely processing and follow-up
- Data entry
- Cash handling
- Is the ultimate team player, willing to do anything to help all fellow co workers without hesitation
We are looking for a well-rounded Administrative Assistant and customer service professional to help shape the future of our company.
WHAT WE REQUIRE:
- Superb attitude toward Customer Service
- Excellent Communication, Organization, and People skills
- Strong Mathematical, Grammatical & Punctuation skills
- Fluency in Microsoft Office Suite: Word, Excel, Outlook
- Follow-Up and Follow-Through
- Common sense!
- Punctuality, Responsibility, and Positive Energy
This is a Full-time Position, Monday – Friday. Our benefits include Sick Days, vacation days, Medical Insurance plans, 401K retirement plan, & Company Profit Sharing program.
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
req25-00614
Health System is hiring Pediatrics Physicians! We have openings in our Phoenix area health centers. Phoenix, the sixth largest city in the nation is two hours from snowcapped mountains, five hours from the ocean, near hiking trails and lakes. Downtown Phoenix and the central core have experienced growth, resulting in numerous restaurants, stores, businesses and cultural events for residents to experience.
Health System is proud to be a Federally Qualified Health Center (FQHC) part of a network of health providers dedicated to improving the health of their communities. It is a non-profit provider, so our centers are not focused on treating as many patients as possible, but instead we focus on working with each patient to get well, be well and live well!
System offers our providers concierge-style employment to ensure you have the time to provide superior patient care; we take care of the details so you can concentrate on taking care of our patients! We have a phenomenal benefits package and a clinical culture you won't find elsewhere. We are diligently searching for fantastic physicians to round out our exceptional clinical rosters here.
Opportunity Details:
We are currently seeking Pediatric physicians to join our team. We offer a phenomenal benefits package (pro-rated for less than full time employment), including, but not limited to:
Flexible schedule!
Medical, Dental, Vision, Life, Disability and 403(b) benefits effective day one of employment.
5 weeks of PTO (accrues per pay period).
2 Community Service Days annually (available after 90 days).
Annual time off for CME, annual reimbursement for CME activities.
10 paid holidays annually (pro-rated for less than FT).
2 paid professional/society memberships annually.
Paid professional fees (license and DEA fees).
State and Federal student loan repayment program participation.
Eligible for the Federal Public Service Loan Forgiveness program.
Malpractice insurance
ESSENTIAL SKILLS AND EXPERIENCE
Graduate of an accredited medical school program
Completion of an accredited United States Pediatric Residency program
Board certified
Valid Arizona medical license
Valid DEA certificate
Current BLS
Demonstrated understanding of clinical methods and techniques
Ability to meet and deal effectively with clients, associates and the general public
Basic business English, spelling and punctuation skills
Basic computer efficiency
Valid AZ driver s license
Commitment to the Organization's Healthcare mission, vision, and values
Competency in dealing with people of various cultures and social status
J1 AND H1B VISA SPONSORSHIP IS AVAILABLE IF NEEDED.
JOB DESCRIPTION
We are seeking detail‑oriented Document Reviewers to ensure documents meet defined standards for accuracy, formatting, and compliance. In this role, you will systematically review and compare documents against established guidelines using structured checklists, identify inconsistencies, and proofread for quality and clarity. This position is ideal for individuals with strong attention to detail and experience in editing, proofreading, or document quality review.
Key Responsibilities:
- Meet productivity and quality benchmarks in a deadline‑driven environment of 100 assets/items per week.
- Review documents against predefined guidelines and standards using structured checklists..
- Compare documents for accuracy, consistency, and compliance with requirements.
- Identify and document errors, omissions, formatting issues, and inconsistencies.
- Proofread content for grammar, spelling, punctuation, and overall clarity.
- Verify document formatting, layout, and presentation align with established standards.
- Confirm documents have incorporated recommended changes
- Record findings clearly and escalate issues as needed.
- Maintain accuracy and consistency while handling repetitive review tasks.
REQUIRED:
- 2+ years of experience reviewing documents for accuracy on a daily basis.
- Strong attention to detail and ability to spot inconsistencies or errors.
- Excellent reading comprehension and written communication skills.
- Comfort working with structured checklists and completing repetitive tasks.
PREFERRED:
- Degree or coursework in English, Communications, Journalism, Writing, or a related field.
- Experience working with style guides or compliance‑based documentation.
- Familiarity with educational formatting standards and document comparison processes.
LOCATION:
- This role requires you to live in Houston, TX or a surrounding area, so you can be on-site at least once every three months for meetings etc.
- When not on-site, you can work from home.
HOURS:
- 7am – 3:30pm or 7:30am – 4pm CST.
- Monday – Friday.
DURATION:
- This is a contract job through April of 2027.
Position Summary
Provide administrative support and office duties including but limited to customer service, reception, word processing, document scanning, accounts receivable, purchasing, data entry, mail/materials distribution, filing, scheduling meetings, proofing/editing, copying and faxing documents. Process registrations and collect fees. These functions will vary depending on Division/Department requirements and may include other related duties.
Casual, non-represented, part-time position
Flexible Hours, Approximately 15-30 hours per week
Temporary; March - August
Monday - Friday between 8am - 5pm
The Clerical Assistant II and III classifications are distinguished apart by the level of supervision received, responsibility, assignments and essentials functions performed.
Clerical Assistant II - $16.05 - $18.42
Clerical Assistant III - $16.53 - $18.97
Essential Duties
Clerical Assistant II
Performs the functions of the Clerical Assistant I. Performs basic accounting functions such as purchasing supplies, processing registrations, processing payments, collecting fees, and maintaining existing accounting records. Scans and archives documents and records according to applicable record retention laws. Performs timesheet entry and other data entry into existing systems, programs, or other databases. Maintains calendars and schedules meetings. Picks up and delivers interoffice mail and performs routine errands. Performs other administrative support duties as assigned.
Clerical Assistant III
Performs the functions of the Clerical Assistant II. Reviews, proof reads and edits documents. Assembles project notebooks and packets, prepares meeting materials for department staff. Assists with auditing data in spreadsheets, databases and other programs. Performs other administrative support duties as assigned.
Conforms with all safety rules and performs work is a safe manner.
Delivers excellent customer service to diverse audiences.
Maintains effective work relationships.
Adheres with all City and Department policies.
Arrives to work, meetings, and other work-related functions on time and maintains regular job attendance.
Qualifications and Skills
Education and Experience
High school diploma or equivalent required.
One year related experience or education in office/business procedures or related area; or combination of education and experience providing the knowledge, skills and abilities necessary to perform the essential functions of the position.
Knowledge, Skills and Abilities
Working knowledge basic office procedures and techniques.
Working knowledge of business English, spelling, punctuation, grammar, and basic math.
Working knowledge of cash register operation and cashier practices that include register balancing may be required for some assignments.
Good interpersonal, customer service, and communication skills.
Ability to learn department specific hardware and software necessary to perform the essential functions of the position. Ability to type by touch.
Ability to get along well with coworkers and the public and maintain effective working relationships.
Requires an understanding of standardized rules, regulations and instructions; and requires the ability to make routine decisions regarding assessment of immediate situations, available options, and selection of appropriate methods and procedures.
Ability to prioritize duties around set time constraints and perform routine duties independently.
Special Requirements
Depending on work assignment, employee may be required to possess or have the ability to obtain and maintain a valid Oregon driver's license and driving record that meets City of Corvallis standards.
CPR/AED for the Professional Rescuer / Healthcare Provider and Standard First Aid required within 6 months of hire if assigned to the Aquatic Center.
Late evening, early morning, weekend, and/or holiday hours may be required depending on assignment.
Demonstrable commitment to sustainability.
Demonstrable commitment to promoting and enhancing equity, diversity and inclusion.
The individual shall not pose a direct threat to the health or safety of the individual or others
Ability to pass a background check and/or criminal history check
How to Apply
Qualified applicants must submit an online application located on the City of Corvallis website(click on "Apply" above).
Applications will be accepted until position is filled.
Applicants are encouraged to include a cover letter and resume with the online application; however, resumes will not be accepted in lieu of a completed online application. Late or incomplete applications will not be accepted/considered.
*Please do not include personal or protected information in attached resumes or cover letters, this includes your birth date, age, dates of education, and graduation dates.*
Location: Columbia, SC 29229
Work Environment: Onsite
Schedule: M-F 8am-6pm (OT as needed)
Contract length: 3 months with possible extension
Job Summary:
- Responsible for daily workflow activities to include the following membership/enrollment activities: processing of applications for new enrollments, terminations/cancellations, changes, renewals, database updates, and/or monthly billings.
Day to Day:
- 50% Receives and logs subscriber and member enrollment applications to the system. Processes/keys complex applications including new enrollments, terminations/cancellations, changes, and renewals. Updates all electronic enrollment files. Works edit/error reports generated from membership transactions.
- 15% Works with multiple operational areas to ensure relevant/appropriate group structure, status, benefits, and/or billing. May prepare and issue contracts, benefit books, and standard and custom id cards.
- 15% Responds to and resolves customer inquiries. Contacts plan administrators and internal and external customers to resolve issues/problems.
- 10% Trains new staff and updates/maintains accurate desk procedures. Assists with problem resolution.
- 10% Coordinates monthly billing and preparations of monthly invoices. May print, register, and mail monthly bills.
Required Skills and Abilities:
- Ability to acquire knowledge of the membership system.
- Good judgment. Effective customer service and organizational skills.
- Demonstrated proficiency in spelling, punctuation, and grammar skills.
- Ability to persuade, negotiate, or influence others. Analytical or critical thinking skills.
- Ability to handle confidential or sensitive information with discretion.
Required Software and Tools: Microsoft Office.
Preferred Skills and Abilities:
- Computer systems support knowledge.
- Knowledge of booklet id card preparation, underwriting enrollment regulations, contract formats.
- Knowledge of state and federal laws related to private business types of insurance.
- Knowledge of standard benefit structures.
Preferred Software and Tools: Working knowledge of database software.
Work Environment: Typical office environment. Travel between office buildings. Moving/carrying of boxes/materials.
Job Requirements:
Required EDU: High School Diploma or equivalent.
Required Work Experience:2 years of customer service, administration/clerical support or a combination of the two. 1 year of experience in a membership/billing/accounts area (may be concurrent)
Preferred Specialized Training: Office technology or secretarial science.
Position Summary
The Records Specialist is responsible for answering non-emergency phone calls and assisting in-person customers at the Law Enforcement Building. Serve as the first point of contact with individuals, including victims of crime, sex offenders, angry/agitated individuals, job applicants and law enforcement professionals. Must be customer-service focused, detail oriented, dependable and perform work using several computer software programs. The Records Unit provides service for dual agencies, the Corvallis Police Department and the Benton County Sheriff's Office. These tasks are illustrative only and may include other related duties.
Full-time, AFSCME represented, 12-month probationary period
Must meet all qualifications and requirements as listed in the Position Description
Ability to obtain LEDS Update/Inquiry certification. Must successfully pass a comprehensive background investigation including criminal history check and obtain an Oregon State Police CJIS clearance.Proposed Recruitment Timeline
February 18, 2026
Recruitment Opens
March 4, 2026 at 5PM
Initial review of candidates
March 9, 2026
Invite candidates to testing
Week of March 16, 2026
Invite candidates to speed interviews
Week of March 23, 2026
Oral Board Interviews
Week of March 30, 2026
Final Interviews
March/April
Background
Anticipated Appointment May 16, 2026
Essential Duties
Provides public reception at the Police Department and Sheriff's Office front desk. Duties are taking reports, answering questions, taking, and accounting for payments, sex offender registrations, and receiving and releasing found items.
Answers non-emergency Police Department and Sheriff's Office phone calls, provides requested information or refers citizen to appropriate source of information.
Documents in computerized and written police form all pertinent information on various violation and misdemeanor crimes as reported by citizens. Reviews officer reports to ensure completeness, correctness, and conformity with OUCR requirements. Trains officers in OUCR requirements.
Operates manual and computer record systems performing data entry and file retrieval for the following:
- Arrest warrants and court subpoenas;
- Crime, stolen property, and custody reports;
- Teletype service, traffic accidents and citations; and
- Statistical reports as required.
Supports the public, police investigations, and other criminal justice agencies by performing record checks, providing copies of officers' reports, ordering DMV suspension packets, and other pertinent information as appropriate under public records laws.
Processes fingerprint cards, warrants, subpoenas and expungements.
Conforms with all safety rules and performs work in a safe manner.
Adheres to all City and Department policies.
Delivers excellent customer service to diverse audiences.
Maintains effective work relationships.
Arrives to work, meetings, and other work-related functions on time and maintains regular job attendance.
Qualifications and Skills
Education and Experience
High school diploma or equivalent and two years of related employment experience.
Knowledge, Skills and Abilities
Ability to perform duties related to the public safety records unit, including the ability to gain knowledge of applicable Oregon and municipal laws including those regarding storage, dissemination, and destruction of public safety records. Working knowledge of public records law.
Ability to relate well to a wide variety of individuals and groups, and to communicate effectively orally and in writing. Knowledge of business English, spelling, punctuation, grammar, and basic math skills required. Strong attention to detail.
Understanding of operational rules and general instructions; and ability to respond to work situations with minimal supervision.
Ability to evaluate citizen reported situations, determine when to contact an officer or where to refer the citizen, and determine if a reported crime must be referred to a patrol officer or processed by Records.
Ability to get along well with coworkers, and the public, and maintain effective work relationships.
Ability to diffuse and resolve conflicts with difficult and agitated customers; and provide excellent customer service.
Ability to prioritize multiple duties and to work with interruptions.
Ability to type by touch and to use a computer and related software to perform the essential functions of the position. Ability to gain knowledge of public safety records specific software.
Ability to maintain confidentiality and exercise discretion and judgment in dealing with sensitive or confidential information.
Special Requirements
Ability to meet LEDS Update/Inquiry certification requirements.
Must successfully pass a comprehensive background investigation including criminal history check and obtain an Oregon State Police Criminal Justice Information Systems clearance.
Demonstrable commitment to sustainability.
Demonstrable commitment to promoting and enhancing equity, diversity and inclusion.
The individual shall not pose a direct threat to the health or safety of the individual or others in the workplace.
How to Apply
Qualified applicants must submit an online application located on theCity of Corvallis website(click on "Apply" above).
Position is open until filled.
First review of applications will occur after 5:00 PM on Wednesday March 4, 2026.
Applicants are encouraged to include a cover letter with the online application;
Resumes will not be accepted in lieu of a completed online application.
Late or incomplete applications will not be accepted/considered.
*Please do not include personal or protected information in attached resumes or cover letters, this includes your birth date, age, dates of education, and graduation dates.*
Location: SC, 29229
Time: Monday-Friday, 8:00 AM-4:30 PM
Duration: 3 Months, Contract to hire
Duties:
- Provides prompt, accurate, thorough and courteous responses to all customer inquiries.
- Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures.
- Performs research as needed to resolve inquiries.
- 60% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.
- Handles situations which may require adaptation of response or extensive research.
- Accurately documents inquiries.
- 15% Initiates or processes adjustments or performs other research as needed to resolve inquiries.
- Coordinates with other departments to resolve problems.
- Responds to, researches and/or assists with priority inquiries and special projects as required by management.
- 10% Provides feedback to management regarding customer problems, questions and needs.
- Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management.
- Follows through on complaints until resolved or reports to management as needed.
- 10% Maintains basic knowledge of quality work instructions and company policies.
- Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
- Maintains all departmental productivity, quality, and timeliness standards.
- 5% Assist with the training of new employees and cross training of coworkers.
Skills:
Required Skills and Abilities: Excellent verbal and written communication skills. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently. Required Software and Tools: Basic computer operating skills. Standard office equipment. Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. Work Environment: Typical office environment.
Education:
Required Education: High School Diploma or equivalent Required Work Experience: 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience. Preferred Education: Associate Degree Preferred Work Experience: 3 years-of customer service or call center experience.
