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Customer Service Support Supervisor

The Customer Support Service Supervisor is responsible for the independent oversight of all dispatch operations within their assigned service team, territory, or region. Acting as the primary point of contact within the Service Coordination group, the Supervisor ensures seamless communication among customers, technicians, and management, while delivering timely and efficient customer service. This role serves as both a subject matter expert in Customer Support Services Team (CSST) processes and a trainer/mentor for Service Coordinators and administrative staff. With minimal direct oversight, the Supervisor exercises sound judgment and decision-making authority to resolve issues, enhance processes, and ensure adherence to service and company standards.

Principal Duties and Accountabilities:

Supervision & Leadership

• Serve as the direct line of support for Service Coordinators/Administrative Assistants within the region.
• Monitor, train, and mentor Service Coordinators, ensuring clear understanding of processes, compliance, and performance expectations.
• Conduct quarterly performance reviews and routine one-on-ones with assigned team members.
• Support Operations Manager in maintaining appropriate staffing levels by communicating manpower needs.
• Participate in performance management, coaching, and the evaluation process for service staff.
• Collaborate with the Director of the Customer Service Support Team on team compensation, benefits, and feedback initiatives.
• Utilize software platforms to review team and operational reports, track goal achievement, and identify opportunities for process and performance improvements.
• Ensure accurate and compliant execution of customer portal management activities performed by the Senior Service Coordinator, providing oversight and guidance as needed. Serving as backup
• Seek approval from management before enforcing exceptions to CSST policies or taking disciplinary action.

Dispatch Operations

• Manage all aspects of dispatch operations, including scheduling, prioritization, and technician assignments.
• Maintain the service work order process—ensuring accurate client/job creation, scheduling, and tracking in the Dispatch Board.
• Monitor ongoing service work assignments and technician locations through active communication.
• Receive and process incoming customer service requests; make rapid decisions to route calls appropriately.
• Act as point of escalation for complex service issues or customer concerns.
• Utilize data and analytics to identify service trends and efficiency opportunities.
• Manage weekly payroll and timekeeping for assigned technicians, acting as back up to the Service Coordinators as needed.
• Provide backup support to Service Coordinators as needed.

Job Management

• Establish new work orders in the accounting system for both new and existing customers.
• Partner with Project Managers, Account Managers, and Technicians to ensure timely work order completion and billing accuracy.
• Ensure proper documentation and accuracy in all service-related information.

Sales Collaboration

• Partner with the Sales department by providing insights into service capabilities, scheduling considerations, and resource requirements to support customer proposals and service agreements.
• Attend site walks for new service agreements; meet directly with customers to gather and verify accurate billing information, site details, and key contact information.
• Collaborate with Sales to ensure smooth handoffs from the pre-sales process to active service delivery, helping establish realistic customer expectations and seamless onboarding.

Process Improvement & Development

• Regularly evaluate customer support and operations processes; recommend enhancement opportunities to the department director.
• Stay current with industry best practices, service software applications, and workflow optimization strategies.

Education:

• High School Diploma or equivalent required; Associate or Bachelor’s degree preferred.
• General courses in accounting preferred.

Experience:

• Minimum 4 years’ experience in a customer service-related role with exposure to operations or accounting administration.
• Minimum 3 years’ experience as a Service Coordinator or Dispatcher.
• Knowledge of commercial HVAC systems, equipment, and terminology required.
• In-depth understanding of dispatch center operations, scheduling, and resource allocation.
• Proficiency with service software systems and Microsoft Office Suite; knowledge of Access and accounting platforms preferred

Knowledge, skills, and abilities:

• Proven ability to work independently, make proactive decisions, and prioritize effectively in high-volume, fast-paced environments.
• Strong leadership and mentoring skills with ability to foster collaboration within the team.
• Excellent customer service and interpersonal skills; able to handle escalated issues with professionalism.
• Exceptional organizational skills with attention to accuracy in scheduling, records, and customer information.
• Strong problem-solving and analytical skills; ability to interpret data for improved decision-making.
• Effective verbal and written communication skills with customers, staff, and management.
• Demonstrated confidentiality and professionalism with sensitive topics (payroll, benefits, performance).
• Commitment to professional growth and the development of new skills to support evolving operational and technological needs
• Ability to adapt to changing circumstances, handle unexpected challenges, and remain composed under pressure.
• Proficiency in operating computer systems, software, and communication devices required for dispatch operations, including data entry and handling various administrative tasks.
• Capacity to analyze complex situations, identify patterns, and make informed decisions in a fast-paced and time-sensitive environment.
• Capability to handle high-pressure situations, such as managing urgent service calls or resolving conflicts, while maintaining composure and professionalism.
• Ability to quickly assess problems or issues, evaluate available options, and implement effective solutions to maintain service quality and customer satisfaction.
• Skill to make sound judgments based on available information, company policies, and customer needs, ensuring the best outcomes for all parties involved.
• Flexibility to adjust plans, schedules, and resource allocation in response to changing priorities, emergencies, or unforeseen circumstances.

Physical and/or travel demands:

• Some travel may be required.
• This position is done in a typical office setting, mostly sitting at a desk. Frequent use of computer keyboard, monitor, and telephone. Some standing, bending, and lifting light files is required.
• May require occasional bending, stooping, and lifting of files, light office equipment, etc.

Benefits and Compensation:

• The range for this position has been established at $72,000 to $101,000 per year and is U.S. Engineering - Service's good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, experience, education, specialty, and training. Compensation for this role includes a base salary complemented by commission opportunities based on the Account Manager’s individual sales performance and attainment of sales targets
• Your total compensation will go beyond the number on your paycheck. Team members are eligible for a year-end bonus based on company and/or individual performance as well as paid time off. An industry-leading benefits package, including health, dental, and vision plans, matching retirement contributions, and matching 529 contributions all add to your bottom line.

To apply, please visit must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.

U.S. Engineering - Service is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status.

U.S. Engineering - Service is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities and job specifications required of employees so classified. U.S. Engineering reserves the right to revise as needed. The job description does not constitute a written or implied contract of employment.

Description

Ready for more than just a job? Build a career with purpose.

At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

Requirements

From your PASSION to ours

Midwest Yogurt, part of the Lactalis family of companies, is currently hiring a Sr National Sales Manager, Compass/Foodbuy, Foodservice based in Charlotte, NC.

The Sr. National Sales Manager for Compass/Foodbuy National Accounts is the strategic and commercial lead for our largest Food Management Company (FMC) and its primary Group Purchasing Organization (GPO) - Compass/Foodbuy. This role is accountable for maximizing compliance, negotiating profitable volume growth, and growing market share within the entire Compass Group ecosystem, including its Foodbuy GPO membership and related sectors (e.g., Hospitality, Leisure, Higher Education). This Leader executes the national strategy, manages the day-to-day relationship at the headquarters level, and drives field-level engagement to ensure program activation and adherence.

From your EXPERTISE to ours

Key responsibilities for this position include:

Account Ownership: Serve as the primary, day-to-day headquarters contact for key decision-makers within Foodbuy/Compass and manage the customer relationship locally. Develop and implement national and channel strategies to increase sales, drive new product adoption, category penetration, and program upgrades across their operating units.

Contract Management: Negotiate and manage annual operating plans, national contracts, and promotional calendars, ensuring maximum recovery of trade spend and compliance targets.

Field Execution: Work closely with the Broker team to ensure the national programs are accurately executed at the local site level and that all operational issues (\"last mile\" issues) are resolved promptly.

Category Management: Leverage Compass/Foodbuy-specific data and internal analytics to identify white space opportunities, category gaps, and opportunities for assortment expansion, and present data-driven business cases to the customer.

Collaboration/Internal Influence: Partner cross-functionally with Supply Chain, Finance, and Marketing to align internal resources to meet the complex needs and timelines of the Compass/Foodbuy organization.

From your STORY to ours

Qualified applicants will contribute the following:

• Bachelor's degree in Business, Marketing or a related field. Culinary background a plus!
• Experience: Minimum of 8+ years of B2B or Foodservice Sales Experience.
• Commercial Acumen: Proven Ability to manage a trade budget and possess a strong understanding or Foodservice procurement mechanics.
• Excellent communication, presentation skills, storytelling-strong influencing skills both internally and externally.

Behavioral / Leadership Competencies

• Strategic Agility: Possesses a future-oriented perspective; anticipates complex market shifts in the Non-Commercial space and develops agile, long-term strategies to capitalize on new opportunities and mitigate threats.
• Drives Results: Exhibits a strong sense of urgency and ownership; relentlessly focused on achieving and exceeding P&L and sales targets through rigorous execution and accountability.
• Cultivate Innovation: Challenges the status quo; drives creative ideas and develops unique value propositions to win business and grow market share in mature accounts.
• Influencing & Negotiation: Inspires trust and followership both internally and externally; possesses superior leadership-level communication and negotiation skills to secure profitable agreements and align diverse stakeholder interests.
• Customer Centricity: Builds and sustains deep, collaborative relationships with customers at all levels, acting as a credible partner and industry expert.

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations

We are hiring immediately for a full time FOOD SERVICE UTILITY position.Location : Carleton College - 1 North College Street, Northfield, MN 55057. Note: online applications accepted only .Schedule : Full time schedule. Open availability required. Hours and days may vary. Further details upon interview.Requirement : Previous food service experience preferred.Pay Range: $22.00 per hour to $23.00 per hour.*Internal Employee Referral Bonus Available

We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1501794.The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!Are you looking for a job with competitive wages and benefits, one in which you can learn and grow while making a difference in the world? We're hiring! Bon Appétit Management Company operates more than 1,000 cafés around the country for corporations, universities, and museums, as well as a few dozen public restaurants. We've led the industry in socially and environmentally responsible sourcing, from sustainable seafood to cage-free eggs. We cook everything from scratch using fresh, local ingredients.

Learn more about careers with Bon Appétit: Summary

Summary: Maintains kitchen work areas, and keeps equipment and utensils clean and orderly.

Essential Duties and Responsibilities:Sweeps and mops floors to comply with safety and sanitation standards.Washes worktables, walls, refrigerators, meat blocks and other food prep surfaces.Removes trash and places it into designated containers. Steam cleans or hoses out garbage cans.Transfers supplies and equipment between storage and work areas.Assists with banquet table and front of the house set up.Assist with loading or unloading and delivering supplies and product.Distributes supplies, utensils and portable equipment as needed.Complies with outlined sanitation and safety requirements.Performs other duties as assigned.Associates at Bon Appétit are offered many fantastic benefits.Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

About Compass Group: Achieving leadership in the foodservice industryCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug-free workplace.[[filter4]]

We are hiring immediately for a full time FOOD SERVICE UTILITY position.Location : Carleton College - 1 North College Street, Northfield, MN 55057. Note: online applications accepted only .Schedule : Full time schedule. Open availability required. Hours and days may vary. Further details upon interview.Requirement : Previous food service experience preferred.Pay Range: $22.00 per hour to $23.00 per hour.*Internal Employee Referral Bonus Available

We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1501794.The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!Are you looking for a job with competitive wages and benefits, one in which you can learn and grow while making a difference in the world? We're hiring! Bon Appétit Management Company operates more than 1,000 cafés around the country for corporations, universities, and museums, as well as a few dozen public restaurants. We've led the industry in socially and environmentally responsible sourcing, from sustainable seafood to cage-free eggs. We cook everything from scratch using fresh, local ingredients.

Learn more about careers with Bon Appétit: Summary

Summary: Maintains kitchen work areas, and keeps equipment and utensils clean and orderly.

Essential Duties and Responsibilities:Sweeps and mops floors to comply with safety and sanitation standards.Washes worktables, walls, refrigerators, meat blocks and other food prep surfaces.Removes trash and places it into designated containers. Steam cleans or hoses out garbage cans.Transfers supplies and equipment between storage and work areas.Assists with banquet table and front of the house set up.Assist with loading or unloading and delivering supplies and product.Distributes supplies, utensils and portable equipment as needed.Complies with outlined sanitation and safety requirements.Performs other duties as assigned.Associates at Bon Appétit are offered many fantastic benefits.Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

About Compass Group: Achieving leadership in the foodservice industryCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug-free workplace.[[filter4]]

Do you want to make a profound impact in your community? We are seeking a Family Services and Group Support Manager to join our mission-driven team and support families through care, connection, and community. You'll be part of a supportive, mission-driven team that values respect, accountability, compassion, and integrity. Every day, you'll have the opportunity to create meaningful impact for families navigating grief while growing in your own professional journey.

Responsibilities:

• Provide direct support to grieving families through intakes, orientations, and ongoing communication
• Facilitate and lead grief support groups for children, teens, and caregivers in a peer-support, therapeutic setting
• Manage family data and records with care, accuracy, and confidentiality
• Collaborate with staff and volunteers to create meaningful experiences for families
• Represent the organization in the community through outreach, events, and presentations

Requirements:

• Master's degree in psychology, social sciences, public health, or a related field
• 5+ years of experience in a helping-related role, preferably with children and families
• Exceptional communication skills to connect with families in a warm, empathetic manner
• Ability to adapt approach based on each family's emotional state and needs
• Strong organizational and data management responsibilities, including maintaining the client database and sending surveys
• Ideal individual will be compassionate, organized, and committed to making a difference.

If you're passionate about helping children and families heal, we'd love to hear from you!

Now Hiring: Food Service General Manager – Commack, NY

Are you ready to lead with purpose, passion, and culinary innovation?

Unidine, a division of Compass-USA, is seeking an inspiring Food Service General Manager to take the helm at the renowned Gurwin Nursing & Rehabilitation Center, a nationally recognized 5‑Star CMS-rated senior living community in Commack, NY. This is your chance to step into a leadership role where hospitality, heart, and high standards come together.

Gurwin Nursing & Rehabilitation Center

Unidine

$110k–$120k + 10% Bonus

As the General Manager, you’ll be the driving force behind an exceptional dining experience—bringing joy, comfort, and connection to residents and guests every day. You’ll build a thriving team, shape the culinary vision, and lead a department that’s fully integrated into the mission of a truly outstanding healthcare community.

This is more than a job. It’s leadership with impact.

MUST HAVE

• Multi- Unit F&B Leadership
• Experience in Healthcare, Food & Nutrition services
• Managed volume of at least $10M
• Kosher food preparation and service experience

What You’ll Do

• Lead a talented dining team with energy, empathy, and excellence
• Create a positive, inclusive, people‑first workplace
• Oversee operations, budgets, purchasing, and financial performance
• Innovate menus with culinary leadership
• Build strong relationships across departments, staff, residents, and guests
• Maintain the highest standards in safety, quality, and hospitality
• Coach, develop, and grow your team to their full potential
• Ensure flawless compliance and operational consistency

If you're a natural leader who thrives in a fast‑paced environment and enjoys building high‑performing teams, this role is calling your name.

Who Thrives Here

We're looking for someone who brings:

• 8–10+ years of upscale foodservice experience (with at least 6 in leadership)
• A passion for hospitality and people development
• Strong business acumen—budgets, P&L, inventory, cost management
• Exceptional communication, organization, and relationship‑building skills
• A calm, solutions‑focused approach to challenges
• Serious catering experience and a solid foundation in food safety & HACCP
• Bonus: Bachelor’s degree + ServSafe/DOH certification

Perks + Benefits

Medical, Dental, Vision

Paid Parental Leave

Flexible Time Off & Holiday Pay

Life, Disability & Identity Protection

Pet Insurance

Retirement Plan

Associate Shopping Program

Wellness Programs

…and so much more!