Epfo Qualification Technical Professional Jobs in Usa

Job Title: Fashion Technical Designer

Department: Design / Product Development

Reports To: Designer Development Manager

About the Role

Fashion brand SELKIE is seeking to add a Fashion Technical Designer to the team! This position is responsible for translating design concepts into production-ready garments by creating accurate technical specifications, ensuring proper fit, and maintaining quality standards throughout the product development process. This role collaborates closely with design, product development, and manufacturing teams to ensure garments meet brand expectations, fit standards, and production requirements.

Key Responsibilities

· Develop and maintain technical packages (tech packs) including detailed garment specifications, measurements, construction details, and materials.

· Must be able to build and edit AI Technical sketches and CAD drawings to communicate garment construction to factories and vendors.

· Evaluate garment samples for fit, construction, and quality.

· Conduct fit sessions on live models document corrections.

· Communicate fit and construction comments to overseas and domestic factories.

· Review and approve prototype, fit, and production samples.

· Collaborate with designers to maintain the integrity of the design while ensuring manufacturability.

· Work closely with product development and sourcing teams to resolve technical issues.

· Support the development timeline to ensure products meet production deadlines.

Qualifications

· Bachelor’s degree in Fashion Design, Technical Design, Apparel Development, or a related field.

· 3+ years of experience in technical design for apparel.

· Strong understanding of garment construction, pattern making, and grading.

· Proficiency in Adobe Illustrator 

· Experience conducting fit sessions and evaluating samples.

· Excellent communication skills for working with cross-functional teams and vendors.

· Strong attention to detail and problem-solving abilities.

Preferred Skills

· Knowledge of fit, fabric properties and garment manufacturing processes.

· Experience working with overseas factories.

· Ability to manage multiple styles and deadlines

· Must be very organize with sense of urgency

Key Competencies

· Technical accuracy

· Fit expertise

· Organization and documentation

· Collaboration and communication

· Time management

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the global energy industry.

Under broad direction, the Senior Technical Instructor delivers high-consequence, specialized technical training to both internal Halliburton personnel and external customers across the well control and well intervention domains. This role serves as a subject matter expert, lead instructor, and curriculum development partner within the Boots & Coots training organization.

The Senior Instructor collaborates with Instructional Design teams, translates operational well control experience into structured learning modules, and ensures that all training supports PSL competencies, operational readiness, and regulatory certifications (IADC / IWCF). Because this role supports global operationsincluding regions with Spanish-speaking personnel and customersfluency in both English and Spanish is required.

Responsibilities

• Deliver highly technical, safety-critical, and specialized training programs for internal personnel, clients, and global partners, with emphasis on Well Control, Emergency Response, Drilling Operations, Risk Management, and Well Integrity.
• Serve as a subject matter expert in advanced well control, blowout prevention, MPD, UBD, horizontal wells, and complex drilling engineering principles.
• Partner with Instructional Design throughout the curriculum lifecycleincluding design, redesign, validation, and deploymentintegrating offshore/onshore field experience, drilling engineering expertise, and Stress Check software applications.
• Develop scenario-based training, simulations, and hands-on skill demonstrations that replicate high-pressure, high-risk drilling and well intervention environments, enabling participants to apply technical knowledge in realistic conditions.
• Conduct detailed assessments of learning outcomes vs. course objectives, using CPI/EJCS analysis, incident investigations, and Boots & Coots competency frameworks to identify skill gaps and drive continuous improvement.
• Mentor, coach, and evaluate junior instructors to strengthen instructional capability and ensure consistency in technical delivery.
• Deliver training globally across diverse cultural and operational environments, adapting instructional approaches to meet the needs of multilingual and multicultural audiences.
• Maintain current knowledge of drilling engineering advancements, well control technologies, regulatory requirements, and Boots & Coots operational practices.

• Bachelor's degree in Engineering, Science, Education, or a related technical discipline.
• Minimum 8 years of field experience in drilling engineering, drilling operations, well intervention, or PSL operations, including hands-on exposure to well control environments and/or technical training delivery.
• Proven offshore and onshore operational experience, including involvement in complex drilling projects, well control events, and emergency response scenarios.
• Certification Requirements: Must be currently certified or fully eligible to become certified to teach IADC and IWCF Well Control (Surface and Subsea).
• The ability to deliver instructor-led training across both accreditation bodies is required. Preferred Certifications:
  • IWCF Assessor
  • IWCF Drilling Instructor
  • IADC Drilling Instructor
  • IADC Well Intervention Instructor
• Demonstrated expertise with Stress Check, drilling engineering applications, and well design analysis.
• Strong working knowledge of MPD, UBD, horizontal wells, and advanced well intervention practices.
• Exceptional communication, facilitation, and presentation skills, with the ability to engage and instruct diverse audiences, from field personnel to senior leaders.
• Bilingual or multilingual capability is highly required (Spanish, English)
• Ability and willingness to travel extensively to deliver global training programs and support customer operations.

Well Control Expertise | Bilingual Instruction (Spanish/English) | Technical Training Delivery | Curriculum Development | Simulation-Based Learning | Performance Assessment | Coaching & Mentorship | Safety Leadership | Cross-PSL Collaboration

Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Technical & Quality Manager

Cleveland, OH | Chemicals / Manufacturing

We’re seeking a Technical & Quality Manager to lead quality systems, regulatory compliance, and technical oversight for our chemical products. This role partners closely with Operations, Legal, Marketing, and Sales to ensure products are compliant, high‑quality, and market‑ready—while driving continuous improvement and innovation.

What You’ll Do

• Own and continuously improve the Quality Management System (QMS)
• Lead quality control processes, testing protocols, audits, and CAPA activities
• Serve as the primary point of contact for regulatory compliance (OSHA HazCom, EPA, TSCA, VOC, state regulations)
• Monitor regulatory changes and assess impact to products, formulations, and labeling
• Author and maintain Safety Data Sheets (SDS), Technical Data Sheets (TDS), and compliance documentation
• Ensure accurate product labeling and hazard communication
• Support new product development, formulation improvements, and scale‑up from lab to production
• Provide technical support to internal teams and customers
• Interface with regulatory agencies, auditors, consultants, and customers as needed

What You Bring

• Bachelor’s degree in Chemistry, Chemical Engineering, or related field (advanced degree a plus)
• 5+ years of experience in quality, regulatory, or technical roles within chemical manufacturing
• Strong working knowledge of manufacturing processes, quality systems, and chemical interactions
• Experience with SDS authoring, regulatory documentation, and audit support
• Hands‑on familiarity with lab instrumentation (e.g., pH meters, viscometers, scales)
• Excellent analytical, organizational, and problem‑solving skills
• Ability to communicate clearly with both technical and non‑technical audiences

Preferred Experience

• Industrial wipes, cleaners, sealants, adhesives, or similar chemical products
• ISO‑based quality systems
• VOC and state‑level regulatory compliance (e.g., CARB)
• UL, CSA, or NSF exposure

Why This Role

This is a high‑impact role for someone who enjoys balancing regulatory rigor, quality excellence, and technical problem‑solving—while working cross‑functionally to support both operations and growth.

Benefits Include

• 401(k) match
• Medical, dental, and vision insurance
• Short and long-term disability coverage
• Life and accidental insurance
• 10 paid holidays starting immediately
• Generous PTO plan based on years of service
• Tuition reimbursement and a variety of learning, coaching, and training opportunities to foster individual growth

The Association of Equipment Manufacturers (AEM) is hiring a Technical Manager within our Safety & Product Leadership team. This position supports the development and implementation of industry-wide product safety, regulatory, and compliance solutions through the management of AEM’s product technical committees and related standards development work, primarily focusing on chemical regulations.

Responsibilities:

Chemical Regulations

• Monitor, analyze, and review chemical regulations, substance restrictions, and various material compliance and sustainability issues.
• Monitor external groups for new chemical regulations and compliance issues that may affect member companies and report findings to relevant committees.

Technical Committee Work

• Initiate and administer member-led meetings to advance committee goals and objectives.
• Monitor, coordinate, and complete assigned actions resulting from technical committee meetings.

Support Safety & Product Leadership Activities

• Represent AEM and the non-road equipment industry with key external stakeholders.
• Work cross-collaboratively with other AEM departments to develop industry position papers, compliance guidance documents, and safety manuals.
• Administer the department’s data handling and management processes.
• Prepare responses in coordination with AEM’s member company regulatory and technical staff to issues affecting the industry.
• Maintain AEM’s website related to areas of expertise.

Requirements:

A successful candidate will hold a bachelor degree in Engineering, Chemistry, Public Policy, or a related science-based field and will have 2-5 years’ relevant experience in a technical or product support role in the equipment industry, preferably from an OEM or dealer. The ideal candidate will also demonstrate:

• Advanced understanding of chemical regulations and their relevancy within the equipment manufacturing industry.
• Proficiency with Microsoft Office.
• Excellent written and verbal communication skills.
• Self-motivated and detail oriented.
• Ability to independently use good judgement while planning meetings and communicating with members.
• Firm understanding of mobile off-road equipment with strong technical acumen.
• Strong communicator and efficient facilitator of meetings.
• Understanding the implications of many different elements of product safety and compliance.
• Ability to travel domestically and internationally 15-25%

About AEM:

AEM is the leading organization in North America advancing construction and agriculture equipment manufacturers and their value chain partners in the global marketplace. In enabling growth together, AEM and its members build momentum for the equipment manufacturing industry and the markets it serves.

AEM offers a competitive salary and an outstanding benefits package including health, dental, vision, 401(k), 401(k) company match, life insurance, long-term disability, 18 PTO days during the first full calendar year, and 10 paid holidays. Our staff is enthusiastic and passionate about what they do, our office space is both modern and inviting and are involved in a variety of community services

QASource is a leading provider of software QA and testing services, supporting enterprise and high-growth technology companies. We integrate directly with engineering and product teams to deliver scalable, high-quality testing solutions across automation, manual testing, performance, security, and AI-driven QA.

Our clients expect senior-level partnership, technical fluency, and strategic account leadership.

The Senior Technical Account Manager (Sr. TAM) is responsible for managing and expanding a focused portfolio of strategic, enterprise-level accounts within a defined territory. This role requires ownership of multi-million-dollar revenue targets, executive-level relationship management, and the ability to drive account expansion through consultative, technically informed engagement.

This is not a support role. The Sr. TAM serves as a strategic advisor to Engineering Directors, VPs, CTOs, and QA leadership, ensuring delivery excellence while proactively identifying and executing growth opportunities within existing accounts.

The Sr. TAM will manage a high-touch portfolio of approximately 5–8 strategic enterprise accounts. Success in this role requires disciplined account planning, proactive client engagement, in-person relationship development, and the ability to creatively land and expand business across multiple stakeholders within complex organizations.

Responsibilities:

Account Ownership & Revenue Growth

• Own and manage a multi-million-dollar quota across a defined portfolio of 5–8 strategic enterprise accounts.
• Drive structured and strategic upsell and cross-sell initiatives within existing customers.
• Identify whitespace opportunities across QA, automation, performance, security, and AI-enabled services.
• Close meaningful expansion deals, including engagements of $150K+.
• Develop creative, value-driven approaches to land-and-expand initiatives across Engineering Directors, VPs, and CTO-level stakeholders.
• Partner with delivery leadership to align technical execution with commercial growth objectives.

Executive Relationship Management

• Build and maintain trusted relationships with Engineering Directors, VPs, CTOs, and C-suite stakeholders.
• Conduct regular in-person customer visits within assigned territory.
• Lead in-person Quarterly Business Reviews (QBRs) focused on measurable outcomes, roadmap alignment, and strategic growth opportunities.
• Serve as the executive escalation point for complex delivery or client challenges.

Strategic Account Planning & Execution

• Develop and maintain comprehensive strategic account plans for each assigned customer.
• Maintain clear documentation of stakeholder mapping, growth objectives, expansion pathways, and execution milestones.
• Track progress against defined revenue and relationship goals.
• Execute consistently against a structured path toward growth.
• Demonstrate strong organizational discipline in account tracking, forecasting, and internal coordination.
• Organization, planning rigor, and follow-through are critical success factors in this role.

Technical & AI Fluency

• Maintain broad knowledge of emerging AI technologies and their impact on software quality and engineering workflows.
• Proactively stay current on AI tools, automation advancements, and testing innovations.
• Translate AI-driven opportunities into relevant, business-aligned discussions with engineering stakeholders.
• Position QASource’s AI-augmented testing capabilities in alignment with customer technology strategies.

Technical & Delivery Alignment

• Collaborate closely with QA Managers, Engineering teams, and project leaders.
• Translate technical delivery insights into executive-level business value discussions.
• Proactively identify risks and implement mitigation strategies.
• Ensure seamless integration of QASource services into client engineering environments.
• Demonstrate a practical understanding of how software is built, tested, and released within modern SDLC frameworks.

Required Qualifications:

• 8–10+ years of experience in Technical Account Management, Enterprise Sales, Customer Success, or a related client-facing technical role.
• Proven ownership of multi-million-dollar revenue targets.
• Demonstrated success closing $150K+ expansion or new deals.
• Documented track record of expansion within a focused portfolio of strategic accounts.
• Experience managing a limited book of business (ideally 5–20 accounts; this role will manage 5–8).
• Direct experience working with Engineering Directors, VPs, CTOs, or C-suite stakeholders.
• Technology industry background specifically within software, SaaS, cloud platforms, DevOps, QA, or technical services environments.
• Demonstrated general understanding of the Software Development Lifecycle (SDLC) and how Quality Assurance integrates into development processes.
• Prior experience engaging with engineering, QA, or product teams in a software delivery context.
• Strong executive presentation skills and ability to conduct in-person QBRs.
• Demonstrated ability to creatively mine and expand accounts.
• High level of organization and structured account planning discipline.
• Stable career progression.

Preferred Qualifications:

• Background in QA, software development, DevOps, or technical services environments.
• Familiarity with CI/CD pipelines, automation frameworks, API integrations, performance testing, or AI-enabled testing tools.
• Experience operating within a territory-defined account ownership model.
• Experience in professional services or distributed delivery environments.
• MBA or advanced technical degree (preferred but not required).

Core Competencies:

• Executive presence and professionalism.
• Revenue accountability.
• Strategic account planning and disciplined execution.
• Technical credibility within software engineering environments.
• AI awareness and forward-thinking mindset.
• Consultative, value-based communication.
• Risk identification and mitigation.
• Proactive, structured account leadership.

Why Join QASource:

• Manage a focused portfolio of high-value enterprise technology clients.
• Drive measurable revenue expansion through strategic value creation.
• Partner directly with engineering and executive leadership teams.
• Operate in a technically rigorous, innovation-driven organization focused on quality and long-term partnerships.

Salary Range:

• $110,000 - $120,000 per annum (30% Variable).

Perks:

• Health, vision, and dental benefits.
• 401(k) with company match.
• Paid time off and holidays.
• Wellness programs and professional development opportunities.

Job Title: Senior Technical Account Manager

Location: San Francisco Bay Area, California

Duration: Direct Hire

Salary: $170K Base Plus 40% Bonus Plus Excellent Benefits

Job Summary

We are seeking a seasoned Senior Account Manager with a strong track record in technical sales to join our dynamic team in Silicon Valley. The ideal candidate has strong industry knowledge, a consultative sales approach, and the ability to manage complex customer relationships in a fast-paced, innovation-driven environment.

This position will have a strong focus on emerging markets including AI infrastructure, Data Centers, power electronics, semiconductors, advanced electrical materials, and EV. The Senior Account Manager responsibilities include pipeline development, business planning, product marketing strategy, portfolio management, and production forecasting.

Knowledge, Skills & Abilities (KSAs)

• Ability to understand and use product management tools (ROI calculations, lifecycle management, forecasting)
• Ability to communicate effectively, orally and in writing; strong cross-cultural communication skills
• Strong people skills and the ability to influence cross-functional teams
• Knowledge of business and product development principles, including engineering, operations, QA, sales, and CS
• Technical familiarity with electrical materials, magnetic materials, power electronics, thermal technologies, semiconductor-adjacent components, and/or Data Center systems supporting AI hardware
• Ability to understand customer technical requirements and translate them into product specifications and business strategies

Essential Job Functions

• Develop and execute strategic account plans to drive revenue growth across key enterprise and mid-market clients
• Manage the entire sales cycle from qualification through contract negotiation and closing
• Build trusted relationships with clients, acting as a technical and business advisor
• Collaborate with cross-functional teams—including engineering, marketing, and product management—to deliver tailored solutions
• Analyze market trends, competitor activities, and customer needs to identify new opportunities
• Provide accurate forecasts and maintain CRM data integrity
• Represent the organization at industry events, trade shows, and client meetings
• Use personal judgment and initiative to develop solutions for sales, customer service, and marketing challenges
• Assist with customer issue escalation and resolution
• Coordinate with R&D and engineering on technical requirements related to thermal management, magnetic materials, electrical materials, semiconductors, and power electronics
• Serve as liaison between customer and vendors/suppliers/factories throughout product lifecycle for issues related to pricing, quality, design, costs, and delivery

Qualifications

• Bachelor’s degree in Engineering, Business, or a related field (Master’s preferred)
• 5–10+ years of experience in technical or enterprise sales, preferably in hardware
• Proven success managing large, complex accounts and multimillion-dollar deals
• Strong communication, negotiation, and relationship management skills
• Technical aptitude with the ability to translate complex solutions into clear business value
• Ability to work well in a cross-cultural environment

Water/Wastewater Technical Design Engineer (P.E.)

Philadelphia, PA | Hybrid

Salary: $120,000–$150,000 DOE

Are you a PE-licensed water/wastewater design engineer looking to stay hands-on technically while working on some of Philadelphia’s most visible municipal infrastructure projects?

Join a nationally respected water consultancy delivering complex treatment, conveyance, and utility improvement programs across Southeastern Pennsylvania.

Why This Role?

• Lead technical design on municipal water & wastewater projects
• Work on treatment plants, pump stations, transmission mains, and regulatory upgrades
• Collaborate with senior PMs while maintaining strong technical ownership
• Hybrid flexibility with long-term regional stability

What You’ll Be Doing

• Producing and reviewing detailed designs for water/wastewater facilities
• Supporting planning, permitting, and construction phase services
• Applying process, hydraulic, and infrastructure design standards
• Mentoring junior engineers and designers

What You Bring

• Active PE license (PA or obtainable)
• 7–15+ years water/wastewater engineering experience
• Strong design background in treatment and conveyance systems
• Civil or Environmental Engineering degree

Why Engineers Join This Firm

• Consistent municipal backlog (not boom-and-bust work)
• Strong internal technical standards and QA culture
• Engineers respected for expertise—not buried in admin
• Clear advancement without needing to “sell” prematurely

What We Offer

• Salary: $120,000–$150,000 DOE — above market and highly competitive in Philadelphia
• Benefits: Comprehensive package (health, dental, vision, 401(k), performance bonus)
• Schedule: Flexible hybrid model with Philadelphia presence
• Culture: Collaborative, stable, and regionally recognized for water engineering leadership
• Growth: Clear pathways to senior technical, project leadership, or business management roles

Ready to take the next big step in your water career? Apply today or reach out for a confidential conversation.

Environmental Leader-Manufacturing

Key Details

• Compensation: $120,000–$130,000 base
• Benefits: Medical, Dental, Vision
• Location: Lufkin, TX
• Work Model: Fully onsite

Compensation and benefits disclosure aligns with company policy and is required by law in many states.

Environmental Technical Leader– Manufacturing Operations

Position Overview

We are seeking an Environmental Technical Leader to provide both technical direction and people leadership within a high-performance manufacturing environment. This role blends deep expertise in chemical or industrial process operations with the ability to lead, coach, and develop teams while driving operational excellence, safety, and continuous improvement.

The Technical Leader plays a critical role in ensuring safe, efficient, and compliant operations while fostering a collaborative, high-accountability culture.

Key Responsibilities

Leadership & Team Development

• Lead, mentor, and develop a team of engineers, technicians, and technical staff
• Build team capability through coaching, training, and structured development plans
• Foster a culture of accountability, collaboration, and continuous improvement
• Support organizational change through clear communication and team engagement

Technical Leadership & Process Improvement

• Provide technical expertise in manufacturing or chemical process operations
• Troubleshoot complex operational issues using data-driven methodologies
• Drive process optimization initiatives to improve efficiency, throughput, and reliability
• Support implementation of new equipment, systems, and technologies

Environmental, Health & Safety (EHS)

• Promote a strong safety culture and ensure compliance with OSHA, EPA, and internal standards
• Lead risk assessments and implement corrective and preventative actions
• Support sustainability initiatives including waste reduction, energy efficiency, and environmental compliance

Quality & Compliance

• Ensure adherence to quality standards such as ISO 9001 and internal quality systems
• Support audits, corrective actions, and continuous improvement initiatives
• Partner cross-functionally to resolve quality issues and improve product consistency

Operational Excellence & Technology

• Leverage process control systems (PLC, DCS, SCADA) to optimize operations
• Utilize data and analytics to monitor performance and identify improvement opportunities
• Support digital transformation efforts including automation and predictive maintenance

Continuous Improvement & Change Management

• Lead continuous improvement initiatives such as Lean, Six Sigma, and Kaizen events
• Drive sustainable process improvements through structured problem-solving
• Support teams through change with clear direction and strong leadership

Cross-Functional Collaboration & Business Alignment

• Partner with operations, maintenance, finance, and commercial teams to achieve business goals
• Monitor cost performance and identify efficiency opportunities
• Communicate technical concepts effectively to both technical and non-technical stakeholders

Qualifications & Requirements

Education & Experience

• Bachelor’s degree in Engineering (Chemical, Mechanical, or related field) preferred; equivalent manufacturing experience will be considered in lieu of a degree
• 5+ years of experience in chemical manufacturing or industrial operations
• At least 2 years of leadership or supervisory experience preferred
• Proven experience in technical troubleshooting within complex manufacturing environments

Technical & Functional Skills

• Solid understanding of OSHA, EPA, and environmental regulations
• Strong knowledge of chemical process principles, instrumentation, and manufacturing systems
• Experience with process control systems (DCS, PLC, SCADA) and data visualization tools
• Familiarity with Lean Manufacturing and Six Sigma methodologies
• Strong computer skills, including proficiency in Microsoft Office

Leadership & Professional Skills

• Strong communication skills (verbal and written) with the ability to influence across all levels
• Excellent interpersonal and organizational skills with the ability to lead teams and coordinate cross-functional initiatives
• Strong planning, problem-solving, and analytical thinking capabilities

Preferred Qualifications

• Lean Six Sigma Green Belt or Black Belt certification
• Experience implementing digital manufacturing, automation, or IIoT initiatives
• Advanced knowledge of laboratory analytics and process instrumentation
• Experience supporting or leading large-scale process or operational improvements

Additional Information

• Experience with region-specific environmental and regulatory compliance is a plus
• This role requires a hands-on leader comfortable working both on the production floor and in a strategic capacity

What’s in it for me?

• $115,000–$125,000 base salary
• Medical, Dental and Vision benefits
• Stable, profitable operation with long employee tenure
• Opportunity to build a long-term life in eastern Texas

This opportunity is moving quickly. If you’re ready for leadership growth and a lifestyle upgrade, apply now.

—

Rachel Stewart

LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.

All assignments are at-will and their duration is subject to change.

The Technical Project Manager (TPM) has three main responsibilities:

1. Project Manage all technical tasks during implementation and upgrades.
2. Install and configure servers and the Care Logistics applications in Amazon Web Services (AWS) and on premise.
3. Perform technical operations and oversee availability, performance, and supportability of our observability infrastructure.

The TPM acts as the project manager and liaison between Care Logistics and the customer for all technical activities. The TPM is responsible for coordinating the system configuration, sizing, ordering, and installation while technically engineering and managing the integration of Care Logistics solutions. They work closely with Solutions Delivery and customer resources in support of organizational objectives. Solutions Delivery functions include project delivery tasks such as solution sizing, technical project planning, customer guidance, system installation, system validation, system testing, technical training, and support of technical onsite events. The TPM facilitates DevOps functions between development and the Solutions Delivery teams to ensure technical operations are correctly executed, effectively communicated, and continuously improved.

ESSENTIAL RESPONSIBILITIES:

Solutions Delivery Functions

• Delivery components of customer project tasks which include:
• Assist with the design and implementation of new technologies
• Assist with the sizing of customer systems
• Train new employees on all aspects of the role
• Considered a Subject Matter Expert for all aspects of the technology and project delivery
• Install and troubleshoot software, hardware, and services necessary to support Care Logistics solutions
• Lead the engineering of hospital customer’s technical solutions
• Lead, plan, organize and drive the design, testing, and implementation of Care Logistics software solutions and related advisory services
• Educate customer on technical aspects of the Care Logistics system
• Interface with service and hardware system vendors to build and configure systems
• Participate in onsite customer events, including technical go-live
• Technical Operations and Observability:
• Manage alert and monitoring configuration
• Collect, aggregate, and visualize metrics to provide actionable insights
• Advise right-sizing of AWS infrastructure resources to optimize cost and performance
• Manage incident response
• Provide insight to Cloud Center of Excellence
• Additional tasks which include:
• Provide primary technical support for project team members
• Provide Tier 2 level support for Care Logistics Support team
• Create and maintain internal environments for use by Care Logistics Client Engagement team
• Create Knowledge Base articles and other technical documentation for use by Care Logistics employees and customers
• Define and maintain a clear, concise documented process for the implementation and integration of the system
• Collaborate with teammates to troubleshoot and maintain existing application modules
• Participate in DevOps initiatives to improve products and operations

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS:

REQUIRED

• Bachelor’s degree in Computer Information Systems or equivalent experience
• PMP certification and/or equivalent experience
• 2-4 years hands on experience using Amazon Web Services (AWS) services such as EC2, RDS, Systems Manager, VPN, CloudWatch
• 2-4 years of monitoring systems experience using tools such as AWS CloudWatch, Datadog, New Relic, SolarWinds, Dynatrace, etc.
• 4-6 years demonstrated project management experience
• Advanced operation and maintenance of Linux (Red Hat Operating System)
• Demonstrated advanced analytical and troubleshooting skills
• 3+ years integrating software/hardware systems in client-server and cloud environments
• Proven organizational and delivery skills

DESIRED

• AWS certification desired
• Automating and configuring Amazon Web Services (AWS) such as EC2, RDS, VPN
• Operational best practices related to systems operation and maintenance in on-premises and AWS production environments
• Industry standard application/applet containers such as Tomcat
• PostgreSQL and Aurora Databases (installation, configuration, and operation)
• Production High availability server environments
• Complex hardware and software installations
• Management of enterprise reporting tools and/or related technologies
• Project delivery, operations, and support using DevOps and/or Agile methods
• Support leadership experience
• Use of ticketing systems such as JIRA and/or related incident management tools such as OpsGenie
• Comprehension of related scientific and technical journals, abstracts, financial reports, and legal documents.
• Preparation of articles, abstracts, editorials, journals, manuals, and critiques.
• Preparation and delivery of comprehensive presentations, participation in formal debate, extemporaneous communication, and professional communication before an audience.
• Professional certifications in related industry skills such as DBMS, CISSP, ITIL, Agile, and Lean are a plus

KNOWLEDGE, SKILLS, AND ABILITIES:

• Develop strong and productive working relationships with others
• Form strong team bonds and enhance team performance
• Strong organizational and quality management skills with ability to handle multiple, competing tasks and priorities
• Cope with rapidly changing information in a fast-paced environment
• Proven communication, interpersonal, analytical, and organizational skills
• Proven ability to properly communicate with customers (in person and via phone) and manage expectations during a project
• Work both independently and as a member of the implementation and support team
• Manage multiple concurrent activities, all with fluctuating deadlines, by working with other departments, both internal and external
• Quickly identify and resolve issues
• Quickly understand complex concepts
• Excellent oral and written communication skills
• Excellent customer management skills
• Above average observational skills to collect data and validate information
• Outstanding analytical skills with the ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, relate high-level information to details, and distinguish user requests from underlying business problems/needs.
• Effectively represent Jackson Healthcare/Care Logistics values and principles in decision-making and actions
• Support leadership and/or project management
• Excellent troubleshooting skills
• Excellent organizational and delivery skills
• Install, configure, and manage hardware and software in AWS and on-premises environments
• Provide specifications for system hardware and AWS service requirements
• Implement complex system solutions involving multiple technologies
• Control and implement complex system and application feature configurations
• Troubleshoot complex system and technical issues
• Read and understand system and application logs
• Proven ability to communicate and teach complex technical concepts to less technical resources
• Excellent communications and interpersonal skills, as well as analytical and problem-solving skills
• Excellent documentation skills

REQUIRED KNOWLEDGE

• Amazon Web Services (AWS) services such as EC2, RDS, Systems Manager, VPN, CloudWatch
• Monitoring systems such as AWS CloudWatch, Datadog, New Relic, SolarWinds, Dynatrace, etc.
• In-depth knowledge of Linux (Red Hat Operating System) concepts and operations in a production environment
• VMware, Web servers, DBMS, Reporting and analytic tools
• Project Management Methodologies
• Advanced PC knowledge including proficiency with MS Outlook, Word, Excel, and PowerPoint

DESIRED KNOWLEDGE

• Knowledge automating and configuring Amazon Web Services (AWS) such as EC2, RDS, VPN
• Understanding of high availability server environments
• Hardware and software installation techniques
• Healthcare Information Systems
• Enterprise reporting tools
• DevOps and Agile methodologies related to project delivery, operations, and support
• Ticketing systems such as JIRA and related incident management tools (such as OpsGenie)

TRAVEL REQUIREMENTS & WORKING CONDITIONS:

• 10-80% travel required
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; write; type; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and smell
• The employee must frequently lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

ServiceNow Technical Analyst

Hybrid – San Rafael, CA (Onsite Tuesdays & Thursdays)

10-Month W2 Assignment (potential to extend / convert)

Pay: 74-76 / HR

Our client, a global leader in biotechnology focused on developing therapies that deliver meaningful advances for patients living with serious and life-threatening rare genetic diseases, is seeking a ServiceNow Technical Analyst to support key strategic platform initiatives.

This role will partner closely with business stakeholders and the ServiceNow platform team to analyze business requirements and translate them into scalable technical solutions within the ServiceNow ecosystem. The ideal candidate brings a strong balance of technical ServiceNow expertise and business analysis capabilities, along with excellent communication skills to lead effective discussions around business needs and platform capabilities.

Key Responsibilities

• Collaborate with business stakeholders to gather, analyze, and document functional requirements.
• Translate business needs into ServiceNow workflows, configurations, and platform enhancements.
• Support design and implementation of ServiceNow modules including ITSM, ITOM, and business service requests.
• Develop and maintain documentation such as process flows, user stories, and technical specifications.
• Assist with testing, validation, and deployment of ServiceNow solutions.
• Provide ongoing support and troubleshooting for ServiceNow-related issues.
• Partner with the ServiceNow platform team and broader IT organization to ensure solutions align with business goals and technical standards.
• Facilitate conversations between technical teams and business stakeholders to ensure clear understanding of requirements and platform capabilities.

Required Qualifications

• 5+ years of experience as a ServiceNow Technical Analyst or ServiceNow Administrator.
• Strong technical and functional knowledge of the ServiceNow platform.
• Solid understanding of ServiceNow architecture, modules, and platform capabilities.
• Experience gathering and documenting business requirements and translating them into technical specifications.
• Excellent communication and stakeholder engagement skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• ServiceNow certifications such as CSA or CIS-ITSM.
• Experience supporting enterprise environments or strategic platform initiatives.
• Familiarity with Agile methodologies and tools.

Please submit your resume in Word or PDF format to be considered.