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This role is critical as US Urban Hub Delivery expands from dozens to hundreds of delivery partners. You will define what quality excellence looks like for a partner-based delivery model, build scalable mechanisms to measure and improve performance, and develop a team capable of supporting rapid growth. The ideal candidate combines proven people leadership with deep expertise in logistics quality, partner management, or marketplace operations. You will navigate the unique challenges of a third-party delivery network balancing partner autonomy with Amazon standards, building quality controls that scale, and ensuring consistent customer experience across diverse small business operators.
Key job responsibilities
People Leadership
Hire, develop, and retain 6 L4 Program Managers, raising the performance bar with each decision
Set clear goals and provide ongoing coaching to accelerate team growth and career development
Build a culture of ownership, innovation, and customer obsession within your team
Conduct performance reviews, promotion assessments, and succession planning
Quality Strategy & Execution
Own the quality vision and strategy for US Urban Hub Delivery, defining success metrics and improvement targets
Develop and implement quality standards, mechanisms, and governance frameworks that scale across 40K delivery partners
Drive root cause analysis on quality defects and implement systemic solutions to prevent recurrence
Partner with operations teams to balance quality, cost, and speed as the network scales
Program Management
Lead cross-functional initiatives spanning product, operations, marketing, finance, and risk teams
Identify scale blockers and parity gaps across quality programs; drive resolution with stakeholders
Build KPI reporting and dashboards that provide clear visibility into quality performance and trends
Manage program budgets and resource allocation to maximize impact
Stakeholder Influence
Present quality insights and recommendations to senior leadership, influencing strategic decisions
Build alignment across regional and functional leaders on quality standards and trade-offs
Navigate ambiguity and resolve conflicts between competing priorities
Represent US Urban quality needs in global Hub Delivery forums
Operational Excellence
Identify opportunities to standardize processes and eliminate redundant efforts across the organization
Build mechanisms that codify best practices and enable autonomous decision-making
Drive continuous improvement through data analysis, experimentation, and feedback loops
Shepherd special projects from ideation through deployment, ensuring successful adoption
A day in the life
You start your day reviewing quality metrics from the previous week, identifying trends that require attention. You coach one of your L4 PMs through a challenging stakeholder negotiation, helping them frame the quality impact in business terms.
You lead a working session with operations and product leaders to align on quality standards for a new delivery model launching in Q2. You identify a gap in partner training that's driving defects and assign your team to build a scalable solution.
You spend time with each team member in 1:1s, discussing their career goals and providing feedback on recent deliverables. You review a promotion document for one of your high performers.
You present quality trends to the US Urban leadership team, recommending investment in automated quality checks that will reduce defects by 30% while cutting manual review costs. You secure commitment and budget to proceed.
You end the day reviewing resumes for an open L4 role on your team, looking for candidates who will raise the bar.
About the team
The Quality team ensures Hub Delivery partners meet Amazon's high standards for customer experience. We build mechanisms that scale, drive continuous improvement, and balance quality with growth. We are a team of builders who dive deep into data, invent solutions to complex problems, and obsess over customer trust.- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of team management experience
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements
- Knowledge of SQL
- Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level- Experience managing, analyzing and communicating results to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , TX, Austin - 127,2 ,100.00 USD annually
This role is critical as US Urban Hub Delivery expands from dozens to hundreds of delivery partners. You will define what quality excellence looks like for a partner-based delivery model, build scalable mechanisms to measure and improve performance, and develop a team capable of supporting rapid growth. The ideal candidate combines proven people leadership with deep expertise in logistics quality, partner management, or marketplace operations. You will navigate the unique challenges of a third-party delivery network balancing partner autonomy with Amazon standards, building quality controls that scale, and ensuring consistent customer experience across diverse small business operators.
Key job responsibilities
People Leadership
Hire, develop, and retain 6 L4 Program Managers, raising the performance bar with each decision
Set clear goals and provide ongoing coaching to accelerate team growth and career development
Build a culture of ownership, innovation, and customer obsession within your team
Conduct performance reviews, promotion assessments, and succession planning
Quality Strategy & Execution
Own the quality vision and strategy for US Urban Hub Delivery, defining success metrics and improvement targets
Develop and implement quality standards, mechanisms, and governance frameworks that scale across 40K delivery partners
Drive root cause analysis on quality defects and implement systemic solutions to prevent recurrence
Partner with operations teams to balance quality, cost, and speed as the network scales
Program Management
Lead cross-functional initiatives spanning product, operations, marketing, finance, and risk teams
Identify scale blockers and parity gaps across quality programs; drive resolution with stakeholders
Build KPI reporting and dashboards that provide clear visibility into quality performance and trends
Manage program budgets and resource allocation to maximize impact
Stakeholder Influence
Present quality insights and recommendations to senior leadership, influencing strategic decisions
Build alignment across regional and functional leaders on quality standards and trade-offs
Navigate ambiguity and resolve conflicts between competing priorities
Represent US Urban quality needs in global Hub Delivery forums
Operational Excellence
Identify opportunities to standardize processes and eliminate redundant efforts across the organization
Build mechanisms that codify best practices and enable autonomous decision-making
Drive continuous improvement through data analysis, experimentation, and feedback loops
Shepherd special projects from ideation through deployment, ensuring successful adoption
A day in the life
You start your day reviewing quality metrics from the previous week, identifying trends that require attention. You coach one of your L4 PMs through a challenging stakeholder negotiation, helping them frame the quality impact in business terms.
You lead a working session with operations and product leaders to align on quality standards for a new delivery model launching in Q2. You identify a gap in partner training that's driving defects and assign your team to build a scalable solution.
You spend time with each team member in 1:1s, discussing their career goals and providing feedback on recent deliverables. You review a promotion document for one of your high performers.
You present quality trends to the US Urban leadership team, recommending investment in automated quality checks that will reduce defects by 30% while cutting manual review costs. You secure commitment and budget to proceed.
You end the day reviewing resumes for an open L4 role on your team, looking for candidates who will raise the bar.
About the team
The Quality team ensures Hub Delivery partners meet Amazon's high standards for customer experience. We build mechanisms that scale, drive continuous improvement, and balance quality with growth. We are a team of builders who dive deep into data, invent solutions to complex problems, and obsess over customer trust.- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of team management experience
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements
- Knowledge of SQL
- Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level- Experience managing, analyzing and communicating results to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , TX, Austin - 127,2 ,100.00 USD annually
BASIC PURPOSE: Responsible for turning the reservation system strategy roadmap into specific scope / features and for organizing those items into a backlog for their team. Analyze available data, experiment as required, and determine which capabilities are most likely to achieve the business objectives defined in the product strategy. Work in heavy collaboration with stakeholders and with an understanding of our business model.
POSITION RESPONSIBILITIES:
- Serve as the Owner and primary author to document improvement themes in confluence, epics in Jira, and stories / tasks in Jira with complete description, business rules and acceptance criteria to make sure objectives and vision are clear.
- Collaborate with the cross-functional delivery team during team ceremonies and represent the product management viewpoint.
- Lead design thinking sessions with the delivery team and relevant stakeholders to clarify problem statements and objectives, identify potential solutions, and paths for investigation / experimentation / execution.
- Emphasize "fast feedback" within the team by being available to answer questions.
- Work closely with stakeholders to understand business needs and how users interact with reservation system product to incorporate into the product backlog.
- Utilize data and experimental evidence to generate and prioritize high-value backlog items using a value vs effort analysis.
- Collaborate with portfolio and business relationship management teams to size and prioritize requests for new deliverables.
- Collaborate with architect owner and delivery coach to ensure that all team members are aware of the team's approach, progress, upcoming activities, and potential blockers.
- Facilitate demos to senior stakeholders as needed to serve as an "information radiator".
- Lead the execution of UAT testing by facilitating end-to-end testing as required.
- Perform other job-related functions as assigned.
KNOWLEDGE AND EXPERIENCE:
EDUCATION: Bachelor's Degree in Business Management, Computer Science, Industrial Engineering, or other related field of study; or any combination of relevant work experience and education.
EXPERIENCE: Minimum 3 years' of experience in the product management space in the role of Agile Product Owner, Experience with cruise, and travel industry a plus
KNOWLEDGE & SKILLS: Excellent written and oral communication skills. Knowledge of modern product delivery practices (agile, lean, etc.) where product design and delivery are parallel activities. Knowledge of value canvasing and business case development. Ability to form essential links/partnerships between product owners and the team. Ability to adapt to a dynamic environment. Able to prioritize and execute tasks in a high-pressure, fast-paced environment. Keen attention to detail. Strong initiative, priority setting, and collaboration skills. Knowledge of product discovery approaches and conducting end-user research. Knowledge of Microsoft Office Products, Jira, Confluence, and SQL querying a plus. Ability to effectively persuade, influence and motivate in order to achieve objectives. Knowledge of design thinking and ability to facilitate design thinking workshops. Knowledge of hypothesis driven development and product experimentations
Banking Project Manager - (M&A Integration)
Location: Fully Remote – EST hours flexible
Travel: As needed for site visits and key readiness milestones
Contract: Present – July 2026 (possible extension)
Overview
We are seeking an experienced Project Manager with banking integration and operations readiness experience to support a large-scale M&A conversion. The Project Manager will coordinate readiness activities across Technology, Branch Operations, and Site Readiness to ensure colleagues, systems, and back-office functions are fully prepared for integration.
This role partners closely with the Integration Management Office (IMO), Technology, Operations, and Field Leadership teams to execute cutover plans, manage readiness deliverables, and support a seamless colleague transition during merger integration.
Key Responsibilities
Project Management & Coordination
- Support end-to-end readiness planning and execution for Colleague Tech & Operations Readiness workstreams.
- Manage project plans, milestones, and dependencies within the IMO framework.
- Conduct readiness checkpoints and coordinate cutover logistics across multiple business lines.
- Maintain RAID logs (Risks, Actions, Issues, Decisions) and assist with reporting to leadership.
- Partner with the IMO Program Lead to track progress, escalate blockers, and align on critical path items.
- Partner with Facilities, Real Estate, and IT to ensure branch readiness ahead of conversion.
- Coordinate with field teams to validate signage, branch technology, and ATM/ITM readiness.
- Track status and dependencies related to branch rebranding, infrastructure, and access control.
- Serve as liaison between business and technology teams during integration.
- Support resource planning, readiness reviews, and change control.
- Contribute to executive and IMO reporting to highlight readiness status and key metrics.
Qualifications
- 7+ years of experience in project management within banking, financial services, or enterprise integration.
- Strong background in M&A, operational readiness, or system conversion projects.
- Understanding of branch operations, colleague enablement, and IT readiness activities.
- Proficiency in project management tools such as Smartsheet, ServiceNow PPM, or Workday.
- Exceptional organizational and communication skills with cross-functional coordination experience.
- PMP or equivalent certification preferred.
Soft Skills
- Highly organized and detail-oriented with strong follow-up discipline.
- Adaptable and comfortable working in fast-paced, dynamic environments.
- Collaborative communicator with ability to influence across teams.
- Proactive problem solver who thrives in complex integration environments.
Why This Role
This position offers an opportunity to play a critical role in a high-visibility M&A integration, ensuring colleagues, branches, and systems are ready for a seamless transition. You’ll gain exposure to executive leadership, enterprise operations, and cross-functional integration management in a major banking transformation.
Title: Head of Product – All B2C Brands (CheapOAir, OneTravel, US & Canada)
Location: New York, US (Hybrid)
We also welcome applicants based in Canada’s Greater Toronto Area, as well as candidates located on the East Coast, Florida, and Texas
Job Description
Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centres, Fareportal has built strong industry partnerships providing customers access to over 500 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries.
Key Responsibilities: (Full Product Ownership • Conversion-Focused • Execution-Driven)
Strategic Leadership | Impacting Sales and Conversion Rate | Product & Technology Talent Strategy | Data-Driven Decision Making |Cross-Functional Collaboration | Business Growth and Operational Efficiency | Project Management | People & Culture |
Role Overview
We are looking for a hands-on, execution-driven strategic leader SVP/Head of Product for all B2C Brands (CheapOAir and OneTravel, US & Canada), to lead the next phase of evolution of our travel platform.
With strong technical fluency and deep B2C eCommerce experience, you will own the end-to-end customer journey across mobile app, mobile web, desktop, and the enterprise platform that powers the business.
This is a high-impact role at the center of our growth strategy. You will take full ownership of product performance across the funnel. Identifying friction, accelerating our mobile-led growth strategy, driving measurable conversion gains, and continuously modernizing the platform to deliver a seamless, high-performing experience for millions of travelers.
Beyond optimization, you will unify product ownership across teams, establish clarity of accountability, and build a disciplined execution engine that consistently delivers results. You will work closely with Marketing, Revenue, UX, Engineering, and Content to align roadmap, experimentation velocity, and commercial impact.
This is not a purely conceptual or design-led position. We are looking for a strong operator who combines strategic thinking with deep execution capability — someone who can elevate the product while ensuring it performs flawlessly every day.
This leader will co-own User Experience (UX) as a core pillar of Product, ensuring UX is tightly integrated into funnel strategy and experimentation. Product initiatives must ship with intuitive, high-quality experiences that directly support adoption, conversion, retention, and long-term customer value.
Key Responsibilities
End-to-End Product Ownership
- Drive a mobile-led growth strategy across all B2C brands and serve as the single accountable owner of product performance across mobile app, mobile web and desktop.
- Own the end-to-end Product and User Experience across the full customer journey—from initial search through shopping, booking, predeparture, in-departure, in-trip‑trip, and post-trip—ensuring FP’s leisure travel brands deliver a trustworthy, concierge-level experience at every touchpoint.
- Ownership of home, landing, and all other pages along with SEO in partnership with Marketing.
- Continue to evolve the enterprise tools and platforms built in house with a good judgement on build vs. buy decisions.
- Consolidate product ownership currently spread across different individuals.
- Remove ambiguities and ensure all product surfaces have clear direction and accountability.
Conversion & Funnel Leadership
- Drive improvements in the primary metric: Conversion (CR)
- Diagnose funnel issues and deliver systematic fixes.
- Prioritize clarity, speed, content accuracy, and trust across the booking flow.
Daily Product Fixing & Optimization
- Implement a rigorous daily process of issue identification → triage → fix → release.
- Ensure continuous incremental improvements to the customer experience.
- Maintain a real-time pulse on performance, errors, and blockers.
Product Organization Leadership
- Lead and strengthen the product organization over time.
- Set a culture of speed, accountability, problem-solving, and customer focus.
- Assess existing talent and recruit or replace where necessary.
Cross-Functional Collaboration
- Partner closely with Marketing, Content, UX, Tech, and Revenue teams.
- Ensure content availability, accuracy, and optimization across surfaces.
- Work with UX—not as a designer—but as the owner of the overall customer experience.
Funnel & Customer Experience Ownership
- Own the full eCommerce funnel from entry to booking.
- Ensure consistency across all surfaces: mobile web (largest), desktop, and app.
- Oversee content, navigation, page performance, error handling, merchandising, and payments.
Qualifications
Education
- Bachelor’s degree required in Computer Science, Software Engineering, Information Systems, or a related technical discipline.
- Master’s degree (MS/MEng/MBA) preferred, with a focus on computer science, technology, product management, or analytics.
Experience
- 10+ years in product leadership roles with ownership of eCommerce or transactional digital products.
- Experience driving conversion improvements at scale.
- Background in travel technology, OTAs, or high-volume eCommerce strongly preferred.
Work Authorization Requirements
- No visa sponsorship is available now or in the future.
- U.S. applicants must be U.S. citizens or Permanent Residents (Green Card holders).
- Candidates must have valid work authorization in the country (Canada/US) where they are applying.
Skills
- Deep understanding of funnel optimization, issue triage, and rapid product iteration.
- Strong operator who is hands-on and detail oriented.
- Data-driven decision-maker with comfort in analytics, KPIs, and experimentation.
- Adept at coordinating closely with multiple teams and stakeholders.
Personal Attributes
- Fixer mindset—practical, resourceful, and relentless.
- Customer-obsessed and committed to high-quality experiences.
- High sense of ownership and accountability.
- Strong communicator who can drive clarity and alignment.
Why Join Us?
- Become the single owner of a highly visible, high-impact product.
- Drive measurable improvements in conversion and customer experience.
- Shape and evolve the product organization over time.
- Critical role with a clear path to an executive leadership position.
The compensation for this role begins at $200K. Final compensation is commensurate with experience.
Disclaimer
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Fareportal reserves the right to change the job duties, responsibilities, expectations or requirements posted here at any time at the Company’s sole discretion, with or without notice.
Our company is proud to be an equal opportunity employer. We strive to create a culture of diversity and inclusion for all our team members and are committed to maintaining a workplace that is free from unlawful discrimination and harassment. Unlawful discrimination based upon race, color, religious creed, sex, gender, pregnancy, gender identity, gender expression, sexual orientation, national or ethnic origin, ancestry, citizenship, age, marital status, genetic information, medical condition, physical or mental disability, military and veteran status and all other characteristics prescribed by law is strictly prohibited.
The Chief of Staff at Fidelio is a senior, high-impact role that serves as an extension of executive leadership. This individual is responsible for driving execution across the company’s most important priorities, bringing structure to complex initiatives, and ensuring alignment across teams.
This role is designed for an operator who thrives in a lean environment, is comfortable with ambiguity, and can move seamlessly between strategic planning and hands-on execution. The Chief of Staff helps leadership stay focused on what matters most while ensuring that decisions turn into action.
- Partner closely with executive leadership to define priorities, objectives, and execution plans
- Translate strategic goals into clear initiatives with timelines, ownership, and accountability
- Prepare leadership for key meetings, presentations, and decision-making forums
- Track progress against company goals and proactively surface risks, blockers, and dependencies
- Drive execution of cross-functional initiatives across sales, underwriting, client services, provider relations, operations, and technology
- Establish structure around workflows, internal processes, and operating rhythms
- Identify inefficiencies and implement practical improvements that increase speed and clarity
- Ensure consistent follow-through on leadership decisions and commitments
- Serve as a central point of coordination across departments
- Align stakeholders, clarify responsibilities, and keep initiatives moving forward
- Improve internal communication to ensure teams understand priorities and expectations
- Step in to resolve issues when work stalls or ownership is unclear
- Own high-priority projects from planning through execution
- Build and maintain project plans, timelines, and status reporting
- Coordinate internal teams and external partners as needed
- Ensure initiatives stay on scope, on time, and aligned with Fidelio’s business objectives
- Develop concise reporting for leadership on operational performance and strategic initiatives
- Analyze data to support decision-making across the organization
- 5+ years of experience in operations, strategy, consulting, insurance, healthcare, or a related field
- Experience working closely with senior executives or leadership teams
- Strong understanding of how organizations operate in practice, not just in theory
- Ability to manage multiple priorities in a fast-paced, lean environment
- Excellent written and verbal communication skills
- High judgment, discretion, and comfort handling sensitive information
- Self-directed, hands-on operator with a low-ego, solutions-oriented mindset
Fidelio is a growing, relationship-driven dental insurance company focused on delivering dependable, affordable, and responsive coverage. This role offers direct exposure to executive leadership, meaningful influence over how the company operates, and the opportunity to shape the next phase of Fidelio’s growth.
Job Description
We are seeking an experienced Project Manager (Contingent/Contract) to support the rollout of a global IT Service Management (ITSM) platform across multiple regions, including North America, Japan, South America, AO, and Europe. This role will drive day to day program execution, cross regional alignment, and delivery of all program milestones.
This role requires flexibility to support early morning and late evening meetings with global teams, and may involve coordinating real time translation support.
Onsite Requirement: This position requires being onsite in Marysville, OH four (4) days per week.
Key Responsibilities
Program & Project Management
• Own and maintain the global project plan, including timelines, dependencies, and deliverables.
• Lead end to end execution across regions and workstreams.
• Prepare and distribute program documentation, status reports, and executive updates.
Global Coordination & Communication
• Facilitate and lead cross regional meetings across time zones, including early-morning and late-night sessions.
• Coordinate translation or interpretation support as needed.
• Serve as a central communication point for global teams and leadership.
Governance, Risk & Issue Management
• Track and manage action items, risks, issues, and decisions (RAID).
• Escalate blockers promptly and ensure adherence to governance practices.
• Support cross regional alignment on risks, dependencies, and prioritization.
Executive Readiness & Reporting
• Prepare evaluation materials, decision decks, and executive summaries for approval cycles.
• Host monthly Executive Status & Awareness Meetings.
• Synthesize complex program details into concise executive ready messaging.
Stakeholder Engagement
• Partner with IT leadership, technical leads, regional operations teams, and business owners.
• Ensure alignment on requirements, impacts, and rollout readiness across all regions.
• Support ongoing collaboration across diverse, multicultural teams.
What the Person Will Be Working On
The global rollout of ServiceNow to all *** regions.
Required Qualifications
• 5–10+ years of project/program management in global IT or enterprise platform implementations.
• Strong experience coordinating across multiple regions and time zones.
• Ability to navigate language and cultural barriers; familiarity with real time translation support is a plus.
• Exceptional organization, communication, and executive level presentation skills.
• Proficiency with project management tools (MS Project).
• Familiarity with ServiceNow required, ideally ITSM or related workflows.
• Experience with ITSM/ITIL-aligned processes preferred.
• Must be onsite in Marysville, OH four (4) days per week.
________________________________________
Preferred Qualifications
• PMP, PgMP, Scrum Master, or similar certification.
• Experience with global IT operations transformation.
• Experience working with Japan/AO teams and comfort with regional cultural norms
Presales Solution Architect – US
Series AI Start-up - AI/ML
Location: San Francisco Bay Area (Hybrid)
Salary: Market-leading salary package + stock + benefits
The Role
As a Presales Solution Architect, you’ll operate at the intersection of enterprise AI — helping organizations unlock predictive intelligence from the structured data that powers their business. You’ll work hand-in-hand with Enterprise Account Executives and technical stakeholders to identify architectural challenges, design scalable AI solutions, and guide customers through high-impact technical evaluations that directly drive revenue.
This role is perfect for someone energized by solving complex technical problems, engaging deeply with customers, and clearly articulating how advanced AI capabilities translate into measurable business outcomes. If you thrive in fast-growth environments and want to help enterprises operationalize next-generation AI at scale, you’ll excel here.
What You’ll Do & Achieve
- Drive technical discovery sessions to identify high-impact, high-value use cases where enterprise AI delivers measurable ROI.
- Collaborate with Sales to create compelling demos, run competitive benchmarks, and prototype solutions on customer datasets to accelerate deals.
- Own the technical vision for assigned customers, cultivating deep relationships with senior stakeholders and shaping long-term adoption strategies.
- Lead end-to-end solution delivery, coordinating cross-functional teams — including engineers, IT, governance, and business stakeholders — to remove blockers and ensure alignment.
- Architect scalable, production-ready solutions and integration patterns that perform reliably in complex enterprise environments, from on-prem systems to cloud VPCs and legacy infrastructure.
- Capture patterns and insights from deployments to generate high-impact engineering feedback, informing product and model development.
- Develop repeatable deployment strategies, reference architectures, and best-practice playbooks to accelerate the impact of the broader Solutions Architect team.
- Travel up to 50% of the time to engage directly with customers and deliver hands-on solution experiences.
Who You Are
- 7+ years in customer-facing technical roles (e.g., Solutions Architect, Sales Engineer, ML Engineer, Data Scientist) with proven success delivering complex AI or ML solutions.
- Track record leading enterprise-scale technical implementations, spanning modern Generative AI or traditional machine learning systems, across cloud and on-prem environments.
- Experienced navigating multi-stakeholder enterprise environments, balancing competing priorities, and driving deployments to completion.
- Exceptional communicator, capable of translating complex technical concepts for both technical and executive audiences.
- Hands-on technical expertise in data manipulation, rapid prototyping, and analysis using tools such as Python, Pandas, and SQL.
- Collaborative, cross-functional mindset — skilled at balancing trade-offs and working effectively across teams to achieve outcomes.
- Self-starter with the ability to own initiatives end-to-end, quickly fill knowledge gaps, and deliver results.
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The Program Manager (PM) is a delivery leader responsible for supporting the day-to-day execution of a data center infrastructure services on behalf of IG Consulting. Working under the direction of a Senior Program Manager, the PM coordinates assigned workstreams, monitors crew activity, and ensures work is performed in compliance with our client’s Methods of Procedure (MOPs) and Standard Operating Procedures (SOPs). The PM does not perform technical work directly but is accountable for keeping assigned programs on schedule, on scope, and in line with quality and safety standards.
- Supports delivery of infrastructure services across data center campuses including high-density compute rack deployments, network infrastructure, structured cabling, break/fix operations, and rack lifecycle management
- Ensures crew activities on assigned programs follow current, approved MOPs and SOPs
- Reports to the Senior Program Manager and escalates issues, risks, and blockers in a timely manner
Core Responsibilities:
1. Program Coordination & Schedule Management
- Maintain and track program schedules for assigned workstreams, flagging schedule risks and dependencies to the Sr. PM
- Coordinate crew readiness, site access, and materials availability ahead of planned work activities
- Confirm crews have current, approved MOPs and SOPs in hand before any work begins
- Support weekly program reviews and status reporting, contributing updates on assigned programs
- Document and track action items, risks, and issues arising from daily execution
2. Infrastructure Service Delivery Oversight
- Coordinate day-to-day delivery across active service areas including high-density compute rack deployments (GB300 and similar), network infrastructure buildouts, structured cabling, break/fix operations, and rack installation and lifecycle management
- Monitor crew execution on assigned programs to ensure work is progressing per schedule and in compliance with specifications
- Confirm site readiness conditions are met prior to crew deployment — access, safety clearances, and materials in place
- Escalate execution issues, quality concerns, or MOP/SOP deviations to the Sr. PM immediately
- Support acceptance activities by ensuring team-produced documentation, test results, and as-built records are complete and accurate before submission to client
3. MOP/SOP Compliance & Quality Monitoring
- Verify that crews are executing against current, client-approved MOPs and SOPs for all assigned work activities
- Monitor quality checkpoints throughout execution and flag deviations or defects for resolution
- Support corrective action tracking when issues are identified during execution or acceptance testing
- Maintain accurate program documentation in alignment
4. Stakeholder Communication & Reporting
- Serve as a daily point of coordination for field supervisors, site leads, and crew members on assigned programs
- Communicate program status, risks, and crew updates to the Sr. PM on a regular cadence
- Support client-facing reporting by providing accurate, timely inputs on assigned workstreams
- Assist in preparing materials for governance forums, QBRs, and delivery reviews as directed
5. Team & Crew Support
- Coordinate with field supervisors and site leads to ensure crews are properly resourced and briefed for each work activity
- Support onboarding of new crew members to assigned programs, including site orientation and documentation review
- Reinforce a safety-first culture: ensure crew compliance with client EHS requirements, data center access protocols, and IG Consulting safety policies
- Escalate crew performance concerns, capacity gaps, or safety issues to the Sr. PM promptly
Qualifications Required:
- 2+ years of program or project coordination experience in data center, infrastructure, or technology deployment environments
- Ability to manage multiple concurrent workstreams and coordinate across field teams in a fast-paced environment
- Familiarity with MOP/SOP-driven execution environments and the importance of procedural compliance in live data center settings
- Strong organizational and communication skills — comfortable coordinating with crews, supervisors, and internal leadership
- Proficiency with program tracking tools: Microsoft Project, Smartsheet, or equivalent
- Familiarity with data center EHS requirements and safe work practices
Preferred:
- Experience supporting service delivery in hyperscaler data center environments (Microsoft, AWS, Google, Meta)
- Working familiarity with data center infrastructure service areas: compute rack deployments, network buildouts, structured cabling, and break/fix operations
- Experience coordinating field crews in live, access-controlled data center environments
- PMP, CAPM, or equivalent certification a plus
HCLTech is looking for a highly talented and self- motivated [AI Success Engineer] to join it in advancing the technological world through innovation and creativity.
Job Title: [AI Success Engineer]
Job ID: (70183)
Position Type: Full-time
Location: Dallas, New jersey, Santa Clara, Seattle
Background:
Role Title
AI Success Engineer – Enterprise Technical Success (OpenAI / ChatGPT / Agents / API)
Location: Dallas, Santa Clara, Seattle, New jersey, Houston
Role Summary
AI Success Engineers are the primary post-sale technical owners for customer outcomes. They operate as trusted technical advisors who ensure customers deploy, adopt, and scale OpenAI capabilities into real workflows with measurable business value.
This role blends technical depth, program leadership, customer advisory, and product influence—driving account health, adoption velocity, and production readiness across OpenAI’s platform suite.
Key Responsibilities
1. Post-Sale Technical Ownership & Account Health
• Own technical success for a portfolio of strategic enterprise customers
• Act as customer-facing technical lead across deployment, adoption, and value realization
• Define and drive customer adoption roadmaps with milestones and KPIs
• Maintain strong stakeholder relationships across executive and practitioner levels
2. Workflow Discovery & Use Case Strategy
• Embed with customer teams to map workflows, pain points, and success criteria
• Identify, validate, and prioritize high-impact use cases
• Guide use case sequencing from prototype → pilot → production → scale
3. Deployment Readiness & Technical Enablement
• Guide architecture configuration and platform setup (SSO/SCIM, RBAC, connectors, etc.)
• Advise on integration patterns (RAG, tool calling, agents, evaluations)
• Run technical enablement sessions spanning ChatGPT Enterprise, API, agents, Codex as applicable
4. Program Coordination & Cross-Functional Navigation
• Coordinate account workstreams across Architecture, Adoption, Engineering, and Delivery teams
• Surface technical blockers and field patterns; escalate strategically to internal experts
• Feed customer insights into roadmap and platform improvement loops
5. Value Measurement & Reporting
• Define baselines, KPI frameworks, and post-deployment reporting
• Track adoption depth, usage health, and business impact outcomes
• Support expansion by identifying new workflows and growth paths
What Success Looks Like (6–12 months)
• Multiple use cases are in production and actively used
• Adoption expands in breadth and depth across teams and workflows
• Customer demonstrates measurable impact and repeatable deployment patterns
• Technical risks are anticipated early and mitigated proactively
Required Skills & Qualifications
• 8+ years in technical customer-facing roles (solutions engineering, customer architecture, technical delivery leadership, applied AI deployment)
• Hands-on understanding of GenAI systems: APIs/SDKs, retrieval, evals, agentic patterns, tradeoffs
• Familiarity with enterprise security (SSO, encryption, compliance frameworks)
• Comfortable with Python/JavaScript and working with REST APIs, cloud platforms
Nice-to-Have
Strongly Preferred
• Direct experience with OpenAI products and enterprise adoption programs
• Experience operating multi-workstream programs in complex enterprise environments
• Strong product instincts: turning field signals into structured feedback
Pay and Benefits
Pay Range Minimum: $ 230000 per Year
Pay Range Maximum: $ 280000 Per Year
HCLTec is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year
How You’ll Grow
At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.