Enhance, IT Jobs in Usa

The Information Technology Business Operations Manager plays a crucial role in managing and optimizing financial processes, ensuring efficient operations, and supporting vendor relationships within the IT Organization. This position involves handling invoicing, payments, contract tracking, and financial analysis and reporting.

• 
  
• At all times employees are expected to uphold Creighton's core values and demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment, while adhering to all University Ethical Standards of Conduct, rules, regulations, and job requirements, including required educational trainings.
  
• Financial Management:
  
  • 
    
  • Billing and Payments:
    
    • 
      
    • Internal Billing Generation: Create accurate billing for services provided by internal IT teams or external vendors to campus departments.
      
    • Payment Coordination: Ensure timely payment processing, coordinating with finance and accounts payable.
      
    • Payment Tracking: Maintain records of payments made and reconcile any discrepancies.
      
    
    
  • Budget Planning and Analysis:
    
    • 
      
    • Budget Planning: Collaborate with finance to draft and monitor IT budgets, considering operational needs and strategic goals.
      
    • Financial Analysis: Analyze spending patterns, monitor variances, and provide insights to optimize budget allocation.
      
    • Forecasting: Use historical data to forecast future IT expenses along with keeping track of new impacts rolling off capital projects.
      
    
    
  • Reporting & Monitoring
    
    • 
      
    • Monitor all IT accounts to ensure proper billing and charges are done and any necessary corrections or reallocations are made timely.
      
    • Identify areas of overspending and report to management for action/decision.
      
    • Develop reports where necessary to communicate current state of finances.
      
    
    
  • Cost Optimization:
    
    • 
      
    • Expense Reduction Strategies: Recommend ways to reduce operational costs (e.g., cloud cost optimization, license consolidation, process improvements).
      
    
    
  
  
• Contract Tracking and Routing:
  
  • 
    
  • Contract Management:
    
    • 
      
    • Contract Inventory & Maintenance: In alignment with Strategic Sourcing, maintain a centralized contract inventory, including details like contract start/end dates, terms, and stakeholders.
      
    • Renewal Alerts: Track contract milestones, renewals, and terminations. Set up reminders for contract renewals and initiate renewal processes.
      
    • Termination Coordination: Facilitate contract terminations when necessary.
      
    • Collaborate with legal teams to ensure compliance where necessary.
      
    
    
  • Routing and Approvals:
    
    • 
      
    • Facilitate contract routing for approvals.
      
    • Coordinate with relevant stakeholders during the contract lifecycle.
      
    
    
  
  
• Vendor Engagement:
  
  • 
    
  • Vendor Relationship Management:
    
    • 
      
    • Interact with vendors and address issues or changes.
      
    • Participate in vendor onboarding and establishment.
      
    • Evaluate vendor performance and provide feedback where necessary.
      
    • Address any related issues promptly.
      
    
    
  • Vendor Billing:
    
    • 
      
    • Review vendor invoices, validate charges, and process payments.
      
    • Ensure timely payment to vendors.
      
    • Resolve billing discrepancies.
      
    
    
  
  
• Operational Efficiency:
  
  • 
    
  • Process Improvement:
    
    • 
      
    • Workflow Streamlining: Identify bottlenecks in operational processes (e.g., procurement, approvals) and propose improvements.
      
    • Automation: Implement automation tools to streamline routine tasks (e.g., invoice processing).
      
    
    
  • Internal Billing:
    
    • 
      
    • Chargeback Mechanism: Allocate IT costs to relevant departments based on usage.
      
    • Transparency: Communicate internal billing details to stakeholders.
      
    
    
  • Allocate costs appropriately across departments.
    
  
  

Qualifications:

• 
  
• Bachelor's degree in business administration, Finance, or related field.
  
• Relevant experience (1-3 years) in financial management, contract administration, or business operations.
  

Knowledge, Skills, and Abilities:

• 
  
• Proficiency in financial software and tools (e.g., Excel, accounting software).
  
• Financial Acumen: Understanding financial statements, budgeting, and cost management
  
• Strong analytical skills and attention to detail.
  
• Excellent communication (both written and verbal) is crucial for collaborating with teams and stakeholders.
  
• Problem-Solving: must be adept at analyzing complex situations and finding practical solutions.
  
• Experience in an university environment is beneficial.
  
• High Adaptability
  
• Experience in negotiation with vendors and stakeholders is preferred.
  
• Networking: Building professional relationships is essential for growth.
  
• Risk Management: Identifying and mitigating risks related to vendor and compliance issues. This includes understanding legal and regulatory requirements
  

About GNC

Since 1935, GNC has been a global leader in health and wellness innovation, inspiring people to achieve their goals with a trusted and dynamic range of products. As #TeamGNC, we prioritize our consumers, constantly collaborating and developing new ideas to deliver cutting-edge solutions. Our team is passionate about driving change and turning aspirations into actions. We believe that good health is the greatest gift, and there's nothing more rewarding than helping others achieve it. Join us in empowering others to Live Well!

What We’re Looking For:

At GNC we embrace a “Live Well” philosophy, fostering a dynamic environment where innovation meets passion. Whether someone is an athlete or just starting to focus on their health, we want to deliver the cutting-edge products they deserve. We are looking for an individual who is excited and eager to play a pivotal role in driving excellence in the health and wellness industry. This position offers the opportunity to engage in a collaborative environment where you will make a personal impact every day.

GNC is seeking a IT Operations Analyst who will monitor and detect system events, variances, and problems. Observed deviations will be logged, triaged, reported, and corrected, or escalated, if required. Production process scheduling and promotions to production are performed. Provide support for overflow calls from the Service Desk. The position also needs the ability to be able to multi-task assignments and moderate conference bridge calls for incidents.

What You’ll Do: This is a overnight shift Tuesday through Saturday 11pm-7am

This is a Full-Time Hourly Position

JOB RESPONSIBILITIES:

Administration/Support of core IT Operations Technologies:

• Monitor and manage the batch processing schedule to ensure timely execution of critical business processes, such as data backups, file transfers, and batch jobs.
• Identify and troubleshoot issues that may arise during batch processing, such as job failures, delays, or resource constraints, and take appropriate actions to resolve them promptly.
• Serve as a point of contact for escalations from various IT teams, including application support, infrastructure, and development teams.
• Monitor system performance, availability, and security alerts, and respond to critical incidents by initiating appropriate incident response procedures and engaging relevant support teams.
• Manage incidents reported through monitoring and alerting tools, including incident triage, investigation, resolution, and post-incident analysis.
• Document incident details, root cause analysis, and resolution steps in the incident management system, and collaborate with cross-functional teams to implement preventive measures and process improvements.

PHYSICAL ASPECTS/WORK ENVIRONMENT:

• Work schedule Tuesday through Saturday 11pm-7am
• Regularly required to stand; walk; sit; use hands or fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Regularly/Occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, extreme cold & heat, risk of electrical shock, and toxic or caustic chemicals.
• The noise level in the work environment is usually low/moderate.

* Reasonable accommodations may be made to enable individuals to perform the essential functions.

QUALIFICATIONS:

• Bachelor's or Associate’s Degree in Computer Science, Related field or relevant work experience to successfully perform the key accountabilities of the job required
• 1+ years of relevant experience in formal IT and IT Operations
• High degree of proficiency MS Office Suite, Outlook & Internet applications
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
• Solid understanding and application of mathematical concepts
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and senior management
• Self-motivated with critical attention to detail, deadlines and reporting
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to read, write, and comprehend simple instructions, short correspondence, and memos
• Ability to work overtime as necessary
• Must have current driver’s license.

GNC Holdings, LLC is an Equal Opportunity Employer

Position Overview

The IT Manager - Business Operations will focus on managing the business systems, ensuring the stability and efficiency of the organization's IT infrastructure while aligning technology with business goals, evaluates technical needs and implements solutions that meet business goals, while serving as a liaison between mid-level management and IT to collect, analyze, communicate, and validate business needs for changes impacting information systems. Candidate should understand business problems and opportunities in the context of the requirements and recommend solutions that enable the organization to achieve its goals.

Qualifications

Education:

Bachelor’s degree in business, computer science, information technology, or a related field, or equivalent experience.

Experience:

• 5+ years driving business transformation through IT execution in a manufacturing environment.
• Proficient in ERP system, experienced in project planning, prioritization, and monitoring
• Expertise in analyzing software systems across Manufacturing and Engineering and functions

Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time

• Stakeholder Management: Serve as liaison between business functions and IT, managing release strategies, coordinating transitions, and collaborating across teams to streamline processes. Ensure software solutions meet standards for performance, quality, and security.
• Project Management: Direct projects and support team execution, prepare release plans and notes, track metrics, and facilitate business process modeling (as-is/to-be).
• Systems Analysis & Solutioning: Design and implement technical solutions across platforms, perform hands-on development, and establish standards and automation to accelerate delivery. Apply advanced problem-solving to resolve complex technical challenges.

Knowledge, Skills, & Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Strong grasp of project management methodologies and feasibility analysis (effort, time, cost)
• Exceptional problem-solving and analytical decision-making
• Skilled at managing multiple projects in high-pressure environments
• Strong leadership, organization, and time management capabilities
• Effective communicator in both technical and non-technical contexts
• Creative thinker with ability to design innovative solutions
• Collaborative team player with experience leading dispersed teams
• Proactive learner, adaptable to new technologies and trends
• Initiative-driven, translating goals into actionable results
• Proficient in Microsoft Office

Job description

Senior IT/OT Infrastructure Integration Engineer

We are seeking a highly skilled Senior IT/OT Infrastructure Integration Engineer to support the planning, implementation, and execution of infrastructure for a new manufacturing site. This is a hands-on, technical execution role—not a managerial position.

In this capacity, you will serve as a technical integrator, ensuring seamless alignment across infrastructure domains including networking, servers, cybersecurity, automation, validation, and cloud integration. The role spans both manufacturing operations and corporate office environments, requiring deep expertise across IT/OT architectures in regulated settings.

The ideal candidate brings proven, real-world experience delivering infrastructure solutions within GxP-regulated manufacturing environments, with the ability to operate effectively across on-premises, hybrid, and segmented IT/OT ecosystems. This role requires ownership from strategic planning through hands-on implementation, technical support, and ongoing infrastructure evolution.

Key Responsibilities

• Provide technical oversight and quality assurance for IT/OT infrastructure deployment, including networks, servers, storage, backup, disaster recovery, and segmentation
• Review and validate High-Level and Low-Level Designs (HLD/LLD)
• Ensure alignment with Purdue Model segmentation, zero-trust architecture, and regulatory compliance standards
• Coordinate cross-functional dependencies with Automation, MES, LIMS, SCADA, and laboratory systems teams
• Support integration between on-premises infrastructure and enterprise/cloud environments (Azure hybrid)
• Validate configuration standards, system hardening baselines, and network segmentation controls

Technical Skills & Expertise

The ideal candidate will have strong proficiency in:

• IT/OT network architecture and segmentation
• Network security controls and firewall rule management
• Windows Server and Active Directory architecture
• Virtualization technologies (Hyper-V preferred)
• Storage solutions (SAN, NAS, S2D)
• Backup strategies, including immutable storage
• Infrastructure monitoring and integration
• Configuration management, standards, and documentation governance
• Change management processes
• Hands-on technical support

Job Title: BSA III - Benchtop IT Specialist – Imaging & Systems Support

Location: Thousand Oaks, CA (Onsite daily)

Department: OPS Benchtop IT / Information Technology

Pay up to $45/hr. (No PTO and No Paid Holidays)

3-Month Contract (No C2C/No Visa Sponsorship/No Student Sponsorship)

About the Role:

Scope: IC Setup & Imaging - Image non-reg/reg SCCM/LACE build, domain join, patch, CrowdStrike deploy

Software Installation - Support app installation configure drivers etc

IDA Integration - Prepare IC for IDA automated data management if applicable

IQ/OQ Vendor Support - Assist vendors during qualification, verify connectivity etc

SmartSync Data Transfer - Configure SmartSync for automated network data transfer if required

Internal Documentation & inventory management - Record system/PC details and locations in FLASH SCCM SNOW AD etc

Required Qualifications:

• Minimum 5 years work experience.
• Proven experience in IT systems imaging and deployment, preferably using Microsoft SCCM and LACE tools.
• Familiarity with endpoint security software such as CrowdStrike.
• Experience in software installation and driver configuration on Windows platforms.
• Ability to work closely with vendors during qualification activities.
• Strong documentation and inventory management skills, experience with FLASH, SCCM, SNOW, AD or similar tools.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills to collaborate with cross-functional teams.

Preferred Skills:

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• Experience in pharmaceutical or biotech industry benchtop IT support.
• Knowledge of IT compliance and validation processes.
• Familiarity with networked data transfer technologies and protocols.
• Certification in Microsoft technologies or ITIL is a plus.

The estimated pay range for this position is USD $40.00/Hr - USD $45.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

LHH is seeking an IT Infrastructure Process Analyst to join our client's team in a full-time, on-site position, located in San Diego, CA.

This role reports to the IT Infrastructure and Cybersecurity Manager and supports teams by documenting systems, standardizing operational procedures, and strengthening compliance efforts aligned with NIST 800?171 and CMMC. You’ll leverage your senior-level infrastructure expertise to translate real-world infrastructure, security, and compliance workflows into clear diagrams, standards, and runbooks, while breaking larger initiatives into actionable tasks and work packages. The objective is to centralize documentation, planning, and evidence so engineering teams can remain focused on daily operations and project delivery.

**Employer is not able to support in visa transfer or sponsorship, or C2C at this time**

Salary Expectations and Benefits:

• $100,000 - $135,000 + Bonus
• 401k Match
• Medical, Dental, Vision

Qualifications:

1. Required: 7+ years in IT operations, infrastructure, systems administration, or related roles (network, endpoint, identity, or cloud admin) with strong infrastructure and architecture experience.
2. Required: 6+ years of experience documenting IT systems and processes (runbooks, SOPs, diagrams, standards, process mapping).
3. Required: Exposure to NIST 800171 / CMMC or similar frameworks (ISO 27001, SOC 2, etc.). Candidates must be able to speak to this experience.
4. Required: Strong technical writing skills for policies, standards, SOPs, runbooks, and how-to guides.
5. Required: Strong process-mapping and diagramming skills (Visio, Miro, etc.).
6. Required: Ability to translate abstract compliance requirements into concrete scope, documentation, and work plans.
7. Required: Solid understanding of SaaS-first operations and tools such as: Microsoft 365 / Entra ID, Endpoint management (Intune or similar), Identity and access (Okta, Entra), Basic networking (VLANs, firewalls, VPN, DNS, DHCP).
8. Required: Comfortable collaborating with infrastructure engineers, cybersecurity analysts, IT PMs, and external consultants.
9. Nice to Haves:

• Direct experience supporting CMMC Level 2 or NIST 800-171 programs (control mapping, evidence collection, SSP/POA&M work).
• Experience with ITSM and Project Management platforms such as Freshservice and Asana.
• Experience with monitoring/observability tools (Azure Monitor, Meraki alerting/webhooks, or similar).
• Certifications such as Security+, ITIL Foundation, or CMMC-focused training.
• Strong organization, follow-through, and attention to detail; treats documentation and standards as core deliverables, not side tasks.

Responsibilities:

• Document current-state infrastructure, security, and operational workflows in collaboration with infra, cyber, and project teams.
• Create process flowcharts, workflows, diagrams, and high-level architecture visuals
• Develop and maintain standards, runbooks, and playbooks for alerts, maintenance, and routine infra operations.
• Translate CMMC / NIST 800-171 requirements into concrete infra-activities (patching, access, monitoring, baselines, logging).
• Maintain and improve SSP, POA&M, and evidence libraries tied to real workflows, tickets, configs, and reports.
• Normalize partner gap assessments into company structure (owners, Freshservice/Asana alignment, quick wins vs heavy lifts).
• Work with infra leadership to break initiatives into sequenced tasks with clear owners and dependencies.
• Coordinate project documentation, meeting notes, and follow-ups so engineers can focus on execution.
• Perform low to medium-complexity configuration updates in SaaS/infra tools under guidance (Intune, M365, Okta/Entra, monitoring thresholds).
• Participate in ticket triage and support activities where outcomes improve documentation, standards, or workflows.
• Facilitate working sessions to extract tribal knowledge, confirm current practices, and align on standard workflows and definitions.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Purpose

The Director, IT Service Desk is responsible for leading the enterprise Service Desk function that supports store operations, corporate offices, distribution centers, and digital commerce environments. This role owns the Tier 1 support experience, drives service quality, stability, and continuous improvement, and acts as the front door to IT for all associates.

In a retail environment where uptime, speed, and customer experience are critical, this leader ensures rapid issue resolution, effective incident management, and seamless escalation into Tier 2 and Tier 3 technology teams.

Key Responsibilities

Service Desk Strategy & Leadership

• Define and execute the Service Desk strategy aligned with business priorities, peak retail cycles, and digital transformation initiatives
• Lead a multi-channel support model (phone, chat, self-service, automation)
• Establish a customer-centric culture focused on associate experience and first-contact resolution
• Build scalable operating models to support store growth, seasonal demand, and new technology rollouts

Operations & Incident Management

• Own Tier 1 support operations for all end-user and store technologies
• Lead Major Incident Management and Command Center activities
• Ensure consistent incident triage, escalation, and communications during outages
• Partner closely with Infrastructure, Digital Workplace, Network, and Application teams for Tier 2/3 resolution

Performance, Metrics & Continuous Improvement

• Use analytics to identify systemic issues and drive problem management
• Continuously improve service processes using ITIL and lean principles
• Measure CSAT on a monthly basis to capture customer sentiment and trending.

Define and monitor KPIs including:

• First Contact Resolution (FCR)
• Mean Time to Resolution (MTTR)
• Service Level attainment
• Ticket backlog and aging

Retail & Store Technology Support

• Prepare Service Desk operations for store openings, promotions, and holiday peaks
• Partner with Store Operations to improve technology adoption and minimize disruption
• Maintain Disaster Preparedness documentation to assist stores with storm prep and recovery tasks

Ensure high availability support for:

• POS systems
• Store networks and devices
• Workforce mobility tools
• Collaboration and productivity platforms

Technology, Tools & Automation

• Own Service Management Request, Incident and Problem functions with ServiceNow as the primary delivery platform
• Drive self-service, knowledge management, and automation to reduce call volume
• Improve shift-left capabilities and reduce dependency on Tier 2/3 teams

Vendor & Financial Management

• Manage outsourced or co-sourced Service Desk providers (if applicable)
• Own the Service Desk budget and cost optimization initiatives
• Ensure vendors meet performance, quality, and compliance expectations

People Leadership & Talent Development

• Lead, mentor, and develop Service Desk managers and leaders
• Establish training, certification, and career progression paths
• Build a resilient, high-engagement team capable of supporting 24x7 retail operations

Qualifications & Experience

Required

• 10+ years of progressive IT experience with 5+ years in Service Desk or IT Operations leadership
• Experience supporting retail, multi-site, or frontline operations
• Strong knowledge of ITSM frameworks (ITIL v3/v4)
• Proven experience managing high-volume support environments
• Demonstrated success leading major incident and outage response
• Strong executive communication and stakeholder management skills

Preferred

• Experience with ServiceNow or comparable ITSM platforms
• Experience leading 24x7 or follow-the-sun support models
• ITIL certification (Intermediate or Managing Professional)
• Experience integrating Command Center or Technology Operations Center models
• Exposure to digital commerce or omnichannel retail environments

Leadership Competencies

• Customer-first mindset with strong business acumen
• Calm, decisive leadership during incidents and peak retail events
• Data-driven decision making
• Ability to influence without authority across technology teams
• Passion for continuous improvement and operational excellence

WORKING CONDITIONS

Work takes place primarily in a corporate office or hybrid work environment, with occasional travel to stores, distribution centers, or partner locations as needed.

Role involves typical sedentary work with periodic movement.

Benefits & Rewards

• Bonus opportunities at every level
• Non-traditional retail hours (we close at 7p!)
• Career advancement opportunities
• Relocation opportunities across the country
• 401k with discretionary company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• 80 hrs. annualized paid vacation (full-time associates)
• 4 paid holidays per year (full-time hourly store associates only)
• 1 paid personal holiday of associate’s choice and Volunteer Time Off program
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.