Technical Customer Service & Order Management Specialist
Job Description
Please note: Candidates must be authorized to work in the U.S. without current or future sponsorship. This role is not available for C2C.
We’re partnering with a well-established manufacturer of industrial food processing equipment to find a Technical Customer Service & Order Management Specialist to join their growing team in Columbus.
This role sits at the center of the business — acting as the key link between customers, sales, engineering, and operations — ensuring orders are processed accurately, delivered on time, and customers are fully supported throughout the lifecycle.
What You’ll Be Doing:
Customer Support
- Serve as a primary point of contact for customer inquiries (parts, service, equipment)
- Provide basic technical support and identify customer needs
- Communicate order status, lead times, and updates proactively
Order Management & Systems
- Enter and manage orders within ERP systems
- Maintain accurate records in CRM platforms
- Process quotes, acknowledgments, and order changes
- Ensure accuracy across pricing, configurations, and part numbers
Logistics & Fulfillment
- Coordinate shipments with internal teams
- Track deliveries and ensure on-time fulfillment
- Resolve shipping issues and communicate updates to customers
Cross-Functional Collaboration
- Partner with Sales, Engineering, Manufacturing, and Shipping teams
- Ensure alignment on timelines, requirements, and customer expectations
Continuous Improvement
- Identify opportunities to improve processes and customer experience
- Support aftermarket growth through responsiveness and efficiency
What We’re Looking For:
- 2–5 years of experience in customer service, order management, or similar role
- Experience with ERP and/or CRM systems
- (Salesforce, SyteLine, or Pacejet highly preferred)
- Strong communication and organizational skills
- Technical aptitude — experience in manufacturing, equipment, or industrial environments is a plus
- Detail-oriented with the ability to manage multiple priorities
What Success Looks Like
- High order accuracy with minimal errors
- Fast, professional response times to customers
- Strong internal coordination across teams
- Consistent on-time delivery performance
Why Join?
- Be part of a stable, growing, family-owned company with a strong reputation in the industry
- Known for a collaborative, down-to-earth culture where people tend to stay long-term
- High visibility role with the opportunity to grow into aftermarket, service, or leadership paths
- Work closely with multiple teams and make a direct impact on customer experience
If you enjoy working at the intersection of customer interaction, technical products, and operations, this is a great opportunity to step into a high-impact role.
Message me directly or apply here to learn more.