Engineering Structures Jobs in West Des Moines

GENERAL SUMMARY:

Assumes responsibility and accountability for the provision of professional nursing care to patients, incorporating the nursing process, the environment, technical equipment, and health care members.  Resource to patient care activities/teaching programs within the area of defined specialization. 

CORPORATE PHILOSOPHY STATEMENT:

It is the obligation of each employee of MercyOne Medical Center to abide by and promote the mission and core values of the Spirit of Mercy.

CORPORATE POLICY STATEMENT:

It is the obligation of each employee of MercyOne Medical Center to comply with Mercy’s mission, values, standards of conduct, policies, procedures and related.

HIPAA SECURITY COMPLIANCE:
Security Access:  High “Incumbent has access to restricted or confidential patient information and must comply with the terms of the MercyOne Medical Center Security Policies as it applies to their job role.”

ESSENTIAL FUNCTIONS:

• Administers nursing care to patients; includes assessment, planning, implementing, and evaluating the patient’s care plan in coordination with the physician.
• Provides patient/family or caregiver education and counseling in recognition and solution of physical, emotional, and environmental health problems.
• Supervises health care members (i.e., licensed practical nurses, patient care technicians, etc.) with patients.
• Utilizes computer applications and communication technologies appropriate to the work setting to enter, retrieve, and analyze information and to facilitate communication and education.
• Maintains knowledge of documentation requirements needed for patients’ records.
• Works independently with limited direct supervision using the Nurse Practice Act, Mercy  Medical Center polices, nursing standards, and professional judgement.
• Maintains knowledge of equipment set-up, maintenance, and use (i.e., IV pumps, monitoring equipment, drainage devices).  Utilizes safeguards such as IV pump drug library and monitor alarms whenever available to maximize patient safety.
• Initiates emergency support measures (i.e., cardiopulmonary resuscitation, protecting patient from injury).

• Provides consultation in specialty area to all levels of health care providers throughout the hospital, affiliated schools of nursing, and the community.
• Works independently with limited direct supervision using the Nurse Practice Act, Mercy Medical Center – Des Moines policies, nursing standards, and professional judgment.
• Identifies learning needs and develops individualized measures to meet them.

• Attends and successfully completes all generic and unit specific required education within the time frame defined in the structure standard.

• Supports the sharing of relevant resources.

• Performs efficiently in emergency situations, following established standards.

MARGINAL FUNCTIONS:

• Participates in quality management activities, as requested.

• Presents selected program topics for internal education, as needed.
• Participates in research as requested by Department Director.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Possession of a current or compact state license as a registered nurse issued/defined by the State of Iowa
• Bachelor degree in nursing preferred.
• Minimum of 3-5 years current registered nurse experience preferred; preferably in the area of practice.
• Proof of completion of Dependent Adult and Child Mandatory Reporter abuse training within three (3) months of hire
• Basic Life Support (BLS) certified or obtained within three (3) months of hire.  Acceptable credentialing bodies and certifications include American Heart Association Basic Life Support.

PHYSICAL REQUIREMENTS:  (Constant = 67-100% of workday, Frequent = 34-66% of workday, Occasional = 33% or less of workday)

CONSTANT:

• Reaching: Extending hand(s) and arm(s) in any direction.
• Standing: Maintaining an upright position.
• Walking: Moving about on foot to accomplish tasks.

• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.

• Fingering: writing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.

• Talking: Expressing or exchanging ideas by means of the spoken word—those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal range; ability to receive detailed information through oral communication, and to make fine discriminations in sound, such as when auscultating and percussing.

• Repetitive motions: Substantial movements (motion) of the wrists, hands, and/or fingers.

FREQUENT:

• Balancing: Maintaining equilibrium to prevent falling when assisting patients with activity.

• Stooping: Bending body downward and forward by bending spine at the waist (for example, emptying suction canister that are below waist level or obtaining supplies from low shelves).
• Kneeling: Bending legs at knee to come to a rest or kneel.
• Crouching: Bending the body downward and forward by bending leg and spine (for example, emptying foley bag attached to bed frame).
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.

• Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
• Grasping: Applying pressure to an object with the fingers and palm.
• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of the fingertips and palms.

OCCASIONAL:

• Climbing: Stairs, stools, ramps.

PHYSICAL DEMAND REQUIREMENTS:

• Very Heavy work:  Exerting up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

For heavy work – If a patient is unable to function independently, a mechanical/assistive device and/or additional personnel must be utilized. If an object requires lifting >50 lbs., additional equipment must also be utilized.

VISUAL ACUITY REQUIREMENTS:

• Ability to read pertinent printed material and distinguish colors.
• Ability to include inspection during patient assessment.
• Ability to accurately read measurements on patient related equipment—some examples include: thermometers, mechanical gauges, glucometers, IV pumps, and computer monitor displays.

INTELLECTUAL/EMOTIONAL REQUIREMENTS:

• Adaptability to accepting responsibility for the direction, control, or planning of an activity.
• Adaptability to performing under stress when confronted with emergent, critical, unusual, or dangerous situations, or situation in which working speed and sustained attention are make-or-break aspects of the job.
• Adaptability to performing a variety of duties, often changing from one task to another without loss of efficiency or composure.
• Adaptability to situations requiring the precise attainment of set limits, tolerance, or standards.
• Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers, patients and visitors and satisfactory job performance despite the stress of a hospital work environment.

EQUIPMENT/TOOLS:

• Standard medical and nursing equipment, special equipment or office equipment found in the assigned area.

WORKING CONDITIONS:

• Employees in this job classification have been identified as having the likelihood of occupation exposure to blood or other potentially infectious materials and, therefore, are included in the OSHA Exposure Control Plan with all its specifications for preventing contact with the above materials.
• The worker is subject to hazards in the work area: may be exposed to chemotherapy spills, chemical cleaners, radioactive implants/isotopes, and/or sharp instruments.

REPORTING RELATIONSHIPS:

• Reports to Supervisor Nursing.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Front Line Manager

Position Overview

At CarMax, all new managers complete a structured four-month training program to ensure they are prepared to succeed in their new role. The Front-Line Manager in Training is a training and development program designed to give a new CarMax manager the tools they need to assume the role of a Front-Line Manager within the Service Operations department. All Front-Line Managers in Training must successfully complete the training program before taking on the role of a Front-Line Manager.

Training included learning the following:

· Roles and responsibilities of functional areas within Service Operations

· End-to-end production process including inventory management, cosmetic and mechanical repair

· Fundamental management skills of leaders at CarMax through our Management Development Program

Upon successful completion of the Front-Line Manager in Training Program, the new Manager will be placed in one of the following roles: Flow Mechanical Manager, Flow Cosmetic Manager, Flow Supply Manager, Inventory Manager, or Service Manager.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Team Overview

Supports the Service Operations department by preparing new managers to lead teams across various functional areas. This role plays a critical part in ensuring operational excellence and leadership readiness across the store.

Role Responsibilities

· Ability to demonstrate learnings throughout the training program

· Support the execution of store procedures and processes

· Successfully complete the Management Development Program

Required Qualifications

· Work through and manage a team to achieve goals

· Read, interpret and transcribe data in order to maintain accurate records

· Demonstrate the ability to multi-task

· Speak and listen effectively in working with customers/associates, both in person and over the phone

· Demonstrate computer skills with a variety of common and proprietary software

· Possess a valid Driver’s License

· Combination of indoor and outdoor work environment; may include working in noisy situations and/or inclement weather conditions

· Requires walking or standing for extended periods of time

· Variety of work schedules with shifts that may include nights, weekends, and holidays

· Occasional travel to other work locations

· Follow all CarMax, state and federal policies, rules and regulations, including, but not limited to: O.S.H.A., and EPA, Personal Protective Equipment, proper waste disposal in required areas, attendance, Asset Protection, Integrity and Standards of Professional Appearance

· Wears CarMax clothing (acquired through the company store) at all times while working in the store

Preferred Qualifications

· 3+ Years of experience as a Manager preferred

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

This position serves as the Project Executive for all jobs in which they are involved. Responsibilities include overall oversight of project financials including cost spread/estimates, cost reports, overall profitability, and change orders. Responsible for operational oversight on all projects involved. In depth knowledge of weekly work status of each project to assure proper resource scheduling company wide. This role will include mentoring and managing Project Managers and Engineers and to have overall responsibility for these projects.

SPECIFIC RESPONSIBILITIES:

• Preparing/reviewing Cost spread

• Contract/subcontract review and evaluation

• Schedule of values development

• Participate in project buy out and vendor evaluation

• Early project planning including sequencing, scheduling, resource planning.

• Weekly project reviews/updates with project team

• Monthly Directors meeting attendance

• In depth knowledge of ongoing project operations

• Executive contact for GC

• Change Order monitoring and responsibility for collections

• GC relations

• In depth knowledge and participation in accurate cost projections

• Project problem solving

• Management Safety Audits - Monthly

• Mentoring Project Team Members including PM/PE/Operations Manager

JOB SPECIFIC COMPETENCIES/BEHAVIORS:

• Communicates well both verbally and in writing, creates accurate and punctual reports,

delivers presentations, shares information and ideas with others, has good listening skills

• Ability to identify, assimilate and comprehend the critical elements of a situation to extract

and interpret implications of courses of actions to attend to details of a problem.

• Effectiveness in planning and controlling work, motivating and developing subordinates,

improving work methods and results, encouraging and supporting suggestions for work

improvements, etc.

• Breaks down problems into smaller components, understands underlying issues, can simplify

and process complex issues, understands the difference between critical details and

unimportant facts.

• Plans for and uses resources efficiently, always looks for ways to reduce costs

• Is attentive to detail and accuracy, is committed to excellence, looks for improvements

continuously, monitors quality levels, finds root cause of quality problems, owns/acts on

quality problems.

• Knows and projects costs to complete accurately. Proactively adjusts budgets and develops

solutions to maximize profits.

• Leads through change and adversity, makes the tough call when needed, builds consensus

when appropriate, motivates and encourages others.

• Operates within the organization's formal and informal structures, builds allies and

relationships across departments, uses allies to build consensus and create results, is

appropriately diplomatic, understands others' roles and perspectives, can sell projects and

ideas across the organization.

• Anticipates and resolves conflicts, turns team diversity into an advantage, uses unique team

talents, defines processes and goals, works for consensus.

• Establishes project goals, milestones, and procedures, defines roles and responsibilities,

acquires project resources, coordinates projects throughout company, monitors project

progress, and manages multiple projects.

• Understands specialty equipment, keeps knowledge up-to-date, is a technical resource

for others, follows technology practices and standards.

• Inspires and stimulates the best efforts of subordinates in the accomplishment of identified

goals.

Education/Experience/Attributes/Requirements

• 15+ years of experience

• Bachelors degree in Construction management or Engineer recommended.

• Complete knowledge of construction principles/practices required

• Excellent problem-solving skills, with an adaptable and flexible style in working with all types

of individuals

• Project set up, budget planning, buy out, and cost reporting experience is a must

• Complete understanding of critical path scheduling.

• Successfully managed multiple self perform concrete projects with successful outcomes.

• Experience leading successful project team, including development of employee and

maintaining relationships with external entities

• Energetic and highly motivated with a strong sense of urgency

• Highly entrepreneurial and self-motivated, with the ability to work equally well on own as well

as in a team environment.

• Ability to walk the job site, climb ladders, and multi floor scaffolding.

Leadership Competencies

• Adaptability

• Teamwork

• Creativity

• Results

• Leadership

• Stamina

• Courage

• Sense of Urgency

This is a full-time position that requires onsite presence in Des Moines, Iowa. Candidates must be authorized to work in the United States without sponsorship now or in the future.

P3+Uplift is partnering with a local insurance company to find a SQL-driven Data Analyst who enjoys working directly with business stakeholders to turn data questions into clear insights and reporting. This role is highly hands-on with SQL and data extraction, working across multiple data sources to support reporting, analysis, and data-driven decision making. The ideal candidate is both analytical and consultative—able to understand business needs, write efficient queries, and deliver clear, actionable insights.

The company offers a flexible schedule, hybrid work environment, casual dress code, and a collaborative culture, plus a comprehensive benefits package.

Key Responsibilities

• Write and optimize SQL queries to pull and analyze data from multiple sources.
• Partner with business teams to clarify questions, define metrics, and deliver actionable insights.
• Build and maintain interactive reports and dashboards to support decision-making (Power BI preferred).
• Ensure data accuracy through validation, cleansing, and reconciliation.
• Document data sources, definitions, and analysis logic to create repeatable, reliable reporting processes.
• Identify opportunities to streamline data workflows, improve automation, and enhance reporting efficiency.
• Communicate findings and trends in clear, business-friendly language to stakeholders.
• Contribute to ad-hoc analysis projects, providing insights to guide business strategy.

5+ years experience:

• Strong SQL experience required with the ability to query and analyze large datasets.
• Experience working with data structures, relational databases, and multiple data sources.
• Experience with data validation, cleansing, and quality assurance.
• Experience with Power BI or other data visualization tools preferred.
• Ability to translate complex data into clear, business-friendly insights.
• Strong communication skills and a consultative approach with stakeholders.

Education: Bachelor’s degree in Business, Analytics, Statistics, or a related field, or equivalent experience

Job Title : Nuclear Engineer (Naval Reactors Engineer) Category / Component : Officer • Active Overview Design, regulate, and oversee the Navy's nuclear propulsion program, including reactor design, fleet operations, and eventual defueling and decommissioning of nuclear powered ships and submarines from Naval Reactors Headquarters and associated Department of Energy laboratories and shipyards.

Key Responsibilities Provide technical direction in areas such as reactor and fluid systems design, reactor physics, materials development, component design for steam generators, pumps, and valves, instrumentation and control for reactor and propulsion plants, testing and quality control, radiation shielding, and chemistry and radiological controls; review designs and analyses from laboratories, shipyards, and industry partners; coordinate with fleet units to ensure safe and reliable nuclear plant operation.

What to Expect Assume significant technical responsibility early in your career as part of a lean headquarters staff; work primarily in an analytical and oversight role rather than operating plants at sea; balance long term engineering projects with time sensitive fleet and shipyard issues; frequent coordination with senior civilian engineers, naval officers, and technical teams; high expectations for attention to detail, judgment, and written and oral communication.

Work Environment Work mainly at Naval Reactors Headquarters in the Washington, District of Columbia area with regular engagement with Department of Energy laboratories, nuclear training sites, shipyards, and nuclear powered ships and submarines; office based work that includes document reviews, technical meetings, inspections, and site visits rather than day to day shipboard watchstanding.

Pathways, Training & Advancement Officer commissioning through programs such as Officer Candidate School or the Nuclear Propulsion Officer Candidate program followed by a structured technical qualification program at Naval Reactors; rotational exposure to laboratories, prototypes, shipyards, and fleet support issues; progressive responsibility leading projects and becoming a subject matter expert, with opportunities for professional military education and advanced graduate study in technical fields.

Entry through the Nuclear Propulsion Officer Candidate program for qualified college students and recent graduates, or selection via Officer Candidate School for those who already hold qualifying degrees; all applicants must meet Nuclear Propulsion Program academic and technical screening standards in addition to general officer commissioning requirements.

Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.

Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.

Additional qualifications for this job may include: Completion of a rigorous technical degree in engineering, physics, mathematics, or a closely related field that includes strong backgrounds in calculus and physics; outstanding academic record, particularly in technical coursework; United States citizenship and eligibility for a high level security clearance; strong technical aptitude and comfort with detailed analytical work.

Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.

Specific options depend on the Sailor's status, training, and current Navy policy.

Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.

Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.

Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.

Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.

Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.

It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.

Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.

We are seeking an experienced Engineer Project Manager with a background in automation, controls, or instrumentation engineering!

Rate: 125-135k/year

Location: Can sit in Cedar Rapids, IA or Des Moines, IA

Role Type: Full-Time Direct Hire

Description/Skills

• Experience in Automation/Control Engineer/Instrumentation
• Prepare scopes, estimates, proposals, and bid responses for public and private projects.
• Build and maintain strong relationships with engineering firms, contractors, vendors, and municipal utilities.
• Serve as liaison between clients and internal teams to ensure alignment on project scope, strategy, and execution.
• Manage project risk through collaboration with engineering, project management, and execution teams.
• Provide high‑level project oversight from pursuit through execution.
• Coordinate staffing needs and resource planning with Engineers and Project Managers.
• Experience with RFPs or Bid Processing.
• Represent company at industry events, conferences, trade shows, and client meetings.
• Ensure compliance with our Automation standards, best practices, and safety requirements.
• Review and interpret engineering drawings, specifications, P&IDs, and wiring diagrams to define scope of work.

Apply now!

If you are interested and would like to know more, please apply today or reach out to

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

The Program Manager (PM) is a delivery leader responsible for supporting the day-to-day execution of a data center infrastructure services on behalf of IG Consulting. Working under the direction of a Senior Program Manager, the PM coordinates assigned workstreams, monitors crew activity, and ensures work is performed in compliance with our client’s Methods of Procedure (MOPs) and Standard Operating Procedures (SOPs). The PM does not perform technical work directly but is accountable for keeping assigned programs on schedule, on scope, and in line with quality and safety standards.

• Supports delivery of infrastructure services across data center campuses including high-density compute rack deployments, network infrastructure, structured cabling, break/fix operations, and rack lifecycle management
• Ensures crew activities on assigned programs follow current, approved MOPs and SOPs
• Reports to the Senior Program Manager and escalates issues, risks, and blockers in a timely manner

Core Responsibilities:

1. Program Coordination & Schedule Management

• Maintain and track program schedules for assigned workstreams, flagging schedule risks and dependencies to the Sr. PM
• Coordinate crew readiness, site access, and materials availability ahead of planned work activities
• Confirm crews have current, approved MOPs and SOPs in hand before any work begins
• Support weekly program reviews and status reporting, contributing updates on assigned programs
• Document and track action items, risks, and issues arising from daily execution

2. Infrastructure Service Delivery Oversight

• Coordinate day-to-day delivery across active service areas including high-density compute rack deployments (GB300 and similar), network infrastructure buildouts, structured cabling, break/fix operations, and rack installation and lifecycle management
• Monitor crew execution on assigned programs to ensure work is progressing per schedule and in compliance with specifications
• Confirm site readiness conditions are met prior to crew deployment — access, safety clearances, and materials in place
• Escalate execution issues, quality concerns, or MOP/SOP deviations to the Sr. PM immediately
• Support acceptance activities by ensuring team-produced documentation, test results, and as-built records are complete and accurate before submission to client

3. MOP/SOP Compliance & Quality Monitoring

• Verify that crews are executing against current, client-approved MOPs and SOPs for all assigned work activities
• Monitor quality checkpoints throughout execution and flag deviations or defects for resolution
• Support corrective action tracking when issues are identified during execution or acceptance testing
• Maintain accurate program documentation in alignment

4. Stakeholder Communication & Reporting

• Serve as a daily point of coordination for field supervisors, site leads, and crew members on assigned programs
• Communicate program status, risks, and crew updates to the Sr. PM on a regular cadence
• Support client-facing reporting by providing accurate, timely inputs on assigned workstreams
• Assist in preparing materials for governance forums, QBRs, and delivery reviews as directed

5. Team & Crew Support

• Coordinate with field supervisors and site leads to ensure crews are properly resourced and briefed for each work activity
• Support onboarding of new crew members to assigned programs, including site orientation and documentation review
• Reinforce a safety-first culture: ensure crew compliance with client EHS requirements, data center access protocols, and IG Consulting safety policies
• Escalate crew performance concerns, capacity gaps, or safety issues to the Sr. PM promptly

Qualifications Required:

• 2+ years of program or project coordination experience in data center, infrastructure, or technology deployment environments
• Ability to manage multiple concurrent workstreams and coordinate across field teams in a fast-paced environment
• Familiarity with MOP/SOP-driven execution environments and the importance of procedural compliance in live data center settings
• Strong organizational and communication skills — comfortable coordinating with crews, supervisors, and internal leadership
• Proficiency with program tracking tools: Microsoft Project, Smartsheet, or equivalent
• Familiarity with data center EHS requirements and safe work practices

Preferred:

• Experience supporting service delivery in hyperscaler data center environments (Microsoft, AWS, Google, Meta)
• Working familiarity with data center infrastructure service areas: compute rack deployments, network buildouts, structured cabling, and break/fix operations
• Experience coordinating field crews in live, access-controlled data center environments
• PMP, CAPM, or equivalent certification a plus

Process Associate - Customer Service

In the role of Process Associate you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, agents and third parties. You will utilize multiple department systems to provide accurate information and will be expected to comprehend and explain life and annuity products. You will be working in a fast-paced call center environment and during your day-to-day responsibilities, and you’ll maintain a positive and professional demeanor while meeting or exceeding quality and efficiency goals.

Qualifications:

Required

• High School Diploma or GED Equivalent.
• At least 1 years of experience in the job description below

Preferred

• Analytical skills
• Oral and written communication skills
• Call Center experience
• Ability to work autonomously in a hybrid environment
• Knowledge of the insurance industry or insurance products/procedures through a combination of experience and/or coursework
• Ability and willingness to learn multiple financial concepts and systems
• Flexibility in a fast-paced, team-oriented environment
• Organizational and follow through skills
• Sensitivity to service and quality

Your responsibilities include but may not be limited to

• Take initiative and ownership in every call and situation
• Provide answers and solutions in a manner all parties can understand
• Research information and handles return calls/other follow-up as needed
• Provide accurate quotes and creates business correspondence via paper or electronic format in a timely manner
• Navigate multiple computer systems/applications and utilizes search tools to find information
• Adhere to call guidelines
• Meet or exceeds department quality standards
• Document client life and annuity contracts by adding timely notes with the most current information so it is readily available to all other company personnel

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

About Us

Infosys McCamish Systems,( ) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.( ) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim – generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish’s many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.

U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/