Engineering Structures Jobs in Richmond Flexible

Are you a Mechanical Superintendent who is looking for professional growth with long term stability?

Do you have a knack for leadership? Do you like being out in the field in middle of the construction chaos – planning, organizing, directing, leading, and actually witnessing the day-to-day work being put in to build structures that everyone is going to see, use, live, and visit? If this sounds like your type of job, W.M. Schlosser Company wants you managing our construction projects.

Job responsibilities:

We are looking for an experienced Mechanical Superintendent to plan and supervise a wide range of construction projects from start to finish. You will organize and oversee construction procedures and ensure they are completed in a timely and efficient manner. An excellent Mechanical Superintendent must be well-versed in all construction methodologies and procedures and able to coordinate a team of professionals of different disciplines to achieve the best results. The ideal candidate will have an analytical mind and great organizational skills. The goal will be to ensure all projects are delivered on time according to requirements and without exceeding budget.

Key qualifications:

• Proven leadership to manage the field operation
• Develop and maintain project schedules and budgets
• Provide/review RFI's and submittals
• Ability to perform mechanical take-offs.
• High knowledge of Blueprint comprehension
• Cost Management
• Effectively scheduling personnel
• Customer orientated and dedicated to the organization
• Coordination and oversight of installation of small and large diameter ductile iron piping.
• Coordination and oversight of installation of water treatment plant process equipment, i.e., large pumps, flocculators, mixers, sludge collectors, etc.
• Coordination and oversight of installation of wet and dry chemical feed systems
• Coordination and oversight of installation of plumbing and HVAC systems
• Coordination and oversight of installation of process instrumentation and controls
• Startup and commissioning of water treatment plant equipment and systems
• Prior management or supervisory experience
• Extensive mechanical (piping) construction knowledge
• Solid working knowledge of computer programs, including Word, Excel, Foxit PDF, Procore and Outlook
• Excellent problem solving and communication skills
• 10 years overall experience

A family-owned company is where you feel most at home. That is just one of the reasons that the W.M. Schlosser Company has enjoyed success and been a constant leader in the DC-MD-VA area for 60 years. The biggest reason is our people. Our employees are the most important component of our company. Unlike some of the bigger contractors, with Schlosser, you are a name not a number. Open door policy at all levels of management. Our philosophy is building careers and relationships is as important as the projects that we build. Come help us continue building the legacy of Wilbur Schlosser, founder of the company in our 60th year!

WMS welcomes people from all backgrounds and walks of life, and it’s reflected in our largely diverse community of WMS employees. WMS is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. WMS recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law. Women and minorities are encouraged to apply.

Job Title: Geotechnical Engineering Manager

Location: Richmond, VA

About the Role: A client of I.K. Hofmann is seeking a Geotechnical Engineering Manager to join their team in Richmond, VA. This individual will be instrumental in building and leading a team to tackle complex civil engineering projects. You will drive operational excellence and expand the geotechnical footprint across Virginia and beyond.

Key Responsibilities:

• Lead and develop a team of geotechnical engineers.
• Oversee challenging civil engineering projects from inception to completion.
• Ensure operational excellence and innovation in geotechnical solutions.
• Expand the company's geotechnical services footprint within Virginia and in new markets.

Requirements:

• A degree in Civil Engineering with a focus on Geotechnical Engineering.
• 8–15+ years of hands-on experience in heavy civil projects.
• Strong understanding of foundations, slopes, and Mechanically Stabilized Earth (MSE) walls.
• Familiarity with FDOT design practices is a plus.
• Strong communication and writing skills are essential.

Preferred

• A Professional Engineer (PE) license from any state; a Virginia PE license is preferred.
• Construction Materials Testing and Inspection knowledge

Join a dynamic team dedicated to excellence in geotechnical engineering and contribute to impactful projects that shape the future infrastructure.

Senior Project Manager (Structural Steel)

Central Virginia

$120,000 – $140,000 + Bonus & Profit Sharing

AISC-Certified Structural Steel Fabricator

Why This Role Matters:

This is not a typical Project Manager position.

You'll step into a senior, high-impact role within a respected structural steel fabricator delivering complex commercial projects (200–500 tons) for universities, schools, and major regional and national general contractors.

More importantly, this role offers a clear and realistic path into broader leadership, with long-term succession planning toward General Manager / senior operational leadership for the right individual.

Key Responsibilities:

• Own structural steel projects from award through fabrication, delivery, and erection
• Serve as the primary point of contact for general contractors, erectors, and internal teams
• Develop and manage project schedules, budgets, and cost controls
• Review contract documents, drawings, shop drawings, and erection plans
• Identify, price, and manage change orders to protect margins
• Coordinate closely with fabrication, shipping, and erection teams
• Attend planning meetings and occasional site visits
• Drive project profitability, accountability, and on-time delivery

Ideal Candidate Profile:

Must-Have:

• Bachelor's degree in Structural Engineering, Civil Engineering, Construction Management, or related field
• 8+ years of experience in commercial construction
• Strong background in structural steel projects
• Solid understanding of construction contracts and erection sequencing
• Experience working for a structural steel fabricator
• Comfortable managing architecturally complex commercial builds

The Company & Opportunity:

• AISC-certified, financially stable structural steel business
• Strong pipeline of work with Tier 1 and regional GCs
• Projects valued up to $7M+
• Lean, experienced team with direct access to ownership
• Competitive compensation, strong bonuses, and real career progression

Location: Field-Based – Virginia (Northern Virginia, Charlottesville, Richmond, Norfolk, Virginia Beach and Hampton Roads, etc.)

About Swirnow Building Systems®:

For over 50 years, Swirnow Building Systems, located in Baltimore, MD, has been a leading provider of engineered construction solutions, offering a portfolio of high-performance building envelope and structural systems throughout the country. We specialize in serving commercial construction markets with innovative, technically supported products that meet the demands of architects, developers, and contractors.

Our divisions include:

• Swirnow Structures LLC – offering the Hambro® D500 Composite Joist System and supporting the structural design community.
• Avenere Cladding LLC – offering NeaCera® Terra-cotta Rainscreen Systems and ventilated façade solutions and supporting the architectural design community.

We don’t just sell products—we provide technical consultation, design-assist support, and long-term value for our partners in the built environment.

Position Overview:

Swirnow Building Systems is looking for a high-performing, relationship-driven Outside Sales Representative to grow and manage our presence across the Virginia territory, including but not limited to Northern Virginia, Charlottesville, Richmond, Norfolk, Virginia Beach and Hampton Roads.

This is a strategic role focused on representing both Swirnow Structures (Hambro® D500 structural floor system) and Avenere Cladding (NeaCera® Terra Cotta Rainscreen Façade). You’ll be working with developers, owners, general contractors, architects, engineers, façade consultants, and subcontractors from design through project award—providing technical insight, product education, and value-added solutions.

Key Responsibilities:

• Develop new business and grow existing relationships within your assigned territory
• Promote and specify Hambro® D500 Composite Joist System and NeaCera® Terra Cotta Rainscreen Façade.
• Lead technical presentations, lunch-and-learns, and onsite consultations with developers, architects, engineers, and contractors.
• Identify and track project opportunities from early design through construction using internal CRM tools.
• Coordinate closely with internal production, estimating, and project management teams.
• Deliver accurate and timely proposals, bids, and follow-up communications with customers and contacts.
• Attend industry events, trade shows, and networking functions to grow visibility and market share.
• Maintain a deep understanding of product systems, industry trends, and local construction activity.
• Engage with local building organizations (AIA, BCE, ABC, ULI etc.) to further education and expand the range of current territory engagement.

Qualifications:

• 3+ years of B2B sales experience; preferably in building materials, construction systems, or architectural products but not required.
• Completion of college program (2 or 4 years).
• Understanding commercial construction processes, building science, and design/specification cycles.
• Experience selling to developers, owners, architects, GCs, engineers and subcontractors.
• Knowledge of structural systems, rainscreens, or prefabricated components is a major plus.
• Excellent interpersonal, communication, and presentation skills.
• Comfortable reading and interpreting construction drawings and architectural details
• Proficiency in Microsoft Office.
• Must be self-motivated, organized, and able to manage a large geographic territory.
• Valid driver’s license and willingness to travel frequently throughout Virginia.

What We Offer:

• Competitive base salary + performance-based commission.
• Monthly car allowance and gas reimbursement.
• Comprehensive medical, dental, and vision insurance.
• Retirement plan with company match.
• Professional development and technical product training.
• Autonomy, support, and opportunity to grow with a respected regional leader.
• The chance to represent some of the most innovative building systems in the construction industry.

Location: United States

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you'll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.

Join Our Team

We are looking for an experienced leader in experimentation methodology to join our core Applied ML team. The Applied AI and Machine Learning team handles large-scale data to support many business areas. We develop a cohesive navigation experience across channels and web pages. Our goal is to simplify and improve the shopping experience for everyday entrepreneurs worldwide, helping them quickly find what they need on our website.

In this leadership role, you will enhance the strategic direction of our experimentation methodology efforts. You will use simulations and reinforcement learning, ensuring consistency with business objectives, and supporting cross-functional teams in data-informed experimentation solutions. You will guide teams working at the intersection of large-scale foundation models, multi-agent systems, and RL-based optimization, encouraging a culture of collaboration, innovation, and technical excellence.

What you'll get to do...

• Define and drive the strategic roadmap for AI driven experimentation methodology, aligning initiatives with organizational goals and business impact
• Supervise and mentor teams of scientists and engineers, providing technical guidance and career development
• Promote meticulous experimentation, including the development of simulation environments and robust evaluation frameworks using machine learning and RL
• Collaborate with product, engineering, and business teams to translate research outcomes into scalable, production-ready experimentation solutions
• Facilitate knowledge sharing and cultivate a collaborative, innovative environment across the Applied ML team and broader organization

Your experience should include...

• 3+ years of professional experience managing and leading high-performing teams, including mentoring and coaching team member to achieve organizational goals
• 5+ years of professional experience in experimentation methodology, Reinforcement Learning, and software development 
• 2 + years of professional with experimentation platforms, data pipelines, and analytical tools to guide methodological rigor
• A deep understanding of statistical principles, causal inference, and experimental design for large-scale digital products
• A track record of partnering effectively with experimentation platform teams, product managers, and business stakeholders to drive data-informed decision-making
• 5+ years of professional experience translating complex statistical concepts into actionable insights for technical and non-technical audiences
• The ability to define and implement a vision for experimentation best practices across diverse product areas

You might also have...

• Master's in computer science or equivalent quantitative fields

We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to  

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.

Location: United States

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you'll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.

Join Our Team

We are looking for an experienced leader in experimentation methodology to join our core Applied ML team. The Applied AI and Machine Learning team handles large-scale data to support many business areas. We develop a cohesive navigation experience across channels and web pages. Our goal is to simplify and improve the shopping experience for everyday entrepreneurs worldwide, helping them quickly find what they need on our website.

In this leadership role, you will enhance the strategic direction of our experimentation methodology efforts. You will use simulations and reinforcement learning, ensuring consistency with business objectives, and supporting cross-functional teams in data-informed experimentation solutions. You will guide teams working at the intersection of large-scale foundation models, multi-agent systems, and RL-based optimization, encouraging a culture of collaboration, innovation, and technical excellence.

What you'll get to do...

• Define and drive the strategic roadmap for AI driven experimentation methodology, aligning initiatives with organizational goals and business impact
• Supervise and mentor teams of scientists and engineers, providing technical guidance and career development
• Promote meticulous experimentation, including the development of simulation environments and robust evaluation frameworks using machine learning and RL
• Collaborate with product, engineering, and business teams to translate research outcomes into scalable, production-ready experimentation solutions
• Facilitate knowledge sharing and cultivate a collaborative, innovative environment across the Applied ML team and broader organization

Your experience should include...

• 3+ years of professional experience managing and leading high-performing teams, including mentoring and coaching team member to achieve organizational goals
• 5+ years of professional experience in experimentation methodology, Reinforcement Learning, and software development 
• 2 + years of professional with experimentation platforms, data pipelines, and analytical tools to guide methodological rigor
• A deep understanding of statistical principles, causal inference, and experimental design for large-scale digital products
• A track record of partnering effectively with experimentation platform teams, product managers, and business stakeholders to drive data-informed decision-making
• 5+ years of professional experience translating complex statistical concepts into actionable insights for technical and non-technical audiences
• The ability to define and implement a vision for experimentation best practices across diverse product areas

You might also have...

• Master's in computer science or equivalent quantitative fields

We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to  

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.

Location: United States

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you'll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.

Join Our Team

We are looking for an experienced leader in experimentation methodology to join our core Applied ML team. The Applied AI and Machine Learning team handles large-scale data to support many business areas. We develop a cohesive navigation experience across channels and web pages. Our goal is to simplify and improve the shopping experience for everyday entrepreneurs worldwide, helping them quickly find what they need on our website.

In this leadership role, you will enhance the strategic direction of our experimentation methodology efforts. You will use simulations and reinforcement learning, ensuring consistency with business objectives, and supporting cross-functional teams in data-informed experimentation solutions. You will guide teams working at the intersection of large-scale foundation models, multi-agent systems, and RL-based optimization, encouraging a culture of collaboration, innovation, and technical excellence.

What you'll get to do...

• Define and drive the strategic roadmap for AI driven experimentation methodology, aligning initiatives with organizational goals and business impact
• Supervise and mentor teams of scientists and engineers, providing technical guidance and career development
• Promote meticulous experimentation, including the development of simulation environments and robust evaluation frameworks using machine learning and RL
• Collaborate with product, engineering, and business teams to translate research outcomes into scalable, production-ready experimentation solutions
• Facilitate knowledge sharing and cultivate a collaborative, innovative environment across the Applied ML team and broader organization

Your experience should include...

• 3+ years of professional experience managing and leading high-performing teams, including mentoring and coaching team member to achieve organizational goals
• 5+ years of professional experience in experimentation methodology, Reinforcement Learning, and software development 
• 2 + years of professional with experimentation platforms, data pipelines, and analytical tools to guide methodological rigor
• A deep understanding of statistical principles, causal inference, and experimental design for large-scale digital products
• A track record of partnering effectively with experimentation platform teams, product managers, and business stakeholders to drive data-informed decision-making
• 5+ years of professional experience translating complex statistical concepts into actionable insights for technical and non-technical audiences
• The ability to define and implement a vision for experimentation best practices across diverse product areas

You might also have...

• Master's in computer science or equivalent quantitative fields

We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to  

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.

Hybrid Recruiter / Account Executive – Schaumburg, IL

$50,000 – $60,000 Base + Aggressive Commission (Unlimited Earning Potential)

Year 1: $75,000 – $90,000 | Year 2: $100,000+

Monday – Friday 8am-5pm (Hybrid model- WFH Monday/Friday, in office Tuesday/Wednesday/Thursday)

For more than 30 years, Corporate Resources of Illinois, a woman-owned and operated recruiting firm, has partnered with businesses across Chicagoland to secure top talent and build high-performing teams. Our mission is simple: save companies time, money, and frustration while helping them grow stronger organizations.

We are expanding our internal team and looking for a highly driven Recruiter/Account Executive who is competitive, motivated by earning potential, and thrives in a fast-paced sales environment.

This is the perfect opportunity for someone with an entrepreneurial mindset who wants to control their income and build a lucrative career in recruiting and business development. The right person will be energized by closing deals, building relationships, and delivering talent solutions that make a real impact on our clients’ businesses.

In this role, you’ll have direct access to decision-makers, act as a trusted advisor to clients, and play a critical role in helping companies hire the right talent to grow.

What You’ll Do

• Drive revenue growth by building relationships with new and existing clients and identifying hiring needs.
• Prospect and develop new business through outbound calls, warm leads, referrals, and networking.
• Source, interview, and evaluate candidates to identify top talent in the market.
• Match high-quality candidates with client opportunities to create successful, long-term placements.
• Serve as a consultative partner to clients, advising them on hiring strategy, talent market trends, and candidate selection.
• Present top-tier candidates after thoroughly vetting qualifications, references, and career motivations.
• Maintain strong client relationships through proactive communication, follow-through, and exceptional service.
• Collaborate with marketing and internal recruiting teams to strengthen client engagement and grow market share.
• Track performance metrics and revenue goals while building your own book of business.

What You Bring

• Highly motivated and competitive personality with a strong desire to earn.
• Sales mindset with the drive to exceed goals and increase income.
• Excellent communication and relationship-building skills.
• Strong work ethic and the ability to thrive in a performance-based environment.
• Natural problem solver with a solutions-focused mindset.
• Previous experience in sales, recruiting, HR, or client services is a plus but drive and ambition matter most.

Why Join Corporate Resources?

• Unlimited commission structure – no cap on earnings
• Opportunity to build a six-figure career in recruiting and sales
• Work directly with business leaders and decision-makers
• Collaborative and supportive team environment
• Established brand with 30+ years of success in the Chicagoland market

If you are competitive, money-motivated, and ready to build a career where your effort directly drives your income, we want to hear from you.

Anne Arundel Dermatology is hiring a Patient Service Agent to join our remote call center team, with a targeted start date of February 23rd, 2026.

Schedule: Monday-Friday, 8:00 AM - 5:00 PM (EST).

Pay rate: $18.00/hour base + potential earnings in monthly performance bonuses

This is a full-time, remote position supporting our dermatology practices through high-volume patient calls, appointment scheduling, and care coordination.

Founded more than 50 years ago, Anne Arundel Dermatology provides the full spectrum of medical, surgical, and cosmetic dermatology services. With 250+ clinicians and 110+ locations across 7 states, we are one of the largest and fastest-growing dermatology groups in the Mid-Atlantic and Southeastern United States.

As we continue to expand, we are building a remote Patient Service Center and hiring a new class of Patient Service Agents to support our growing patient population. This role is a strong entry point into healthcare and offers clear opportunities for advancement. Team members have advanced from the Patient Service Center into clinical roles, cosmetic positions, and leadership positions, including Supervisors and Managers.

Patient Service Agents are trained on the systems that power our practices, including patient scheduling platforms, electronic health records, and structured call workflows. Growth within the organization is performance-driven and earned through accuracy, reliability, and consistently delivering a positive patient experience.

Reporting to a Patient Service Center Manager, the Patient Service Agent (PSA) supports a high-volume remote call center environment by managing patient communication and appointment scheduling across multiple dermatology practices.

Key responsibilities include:

• Handle an average of 80-100 inbound and outbound calls per day in a structured call center setting
• Schedule, reschedule, and confirm patient appointments accurately and efficiently
• Navigate provider schedules and coordinate communication between patients, clinics, physicians, and pharmacies
• Document patient information clearly and accurately within internal systems, including electronic health records (EHR)
• Maintain strict compliance with HIPAA and patient privacy regulations
• Communicate with patients using a professional, empathetic, and service-oriented approach
• Identify and escalate complex or urgent patient concerns to appropriate team members or leadership
• Meet or exceed individual performance metrics, including call handling, accuracy, and attendance
• Contribute positively to a fast-paced, team-oriented environment
• Other duties assigned as deemed necessary by management

Required Skills/Abilities:

• Clear, professional, and pleasant speaking voice suitable for frequent patient phone interactions
• Warm, friendly, and engaging phone presence with a consistently positive, service-oriented demeanor
• Strong customer service mindset with the ability to communicate calmly and empathetically
• High attention to detail, including accurate written documentation and data entry
• Ability to follow established workflows, scripts, and policies consistently
• Comfort working in a high-volume, performance-driven call center environment
• Demonstrated reliability, punctuality, and consistent attendance
• Strong time-management skills and accountability in a remote setting
• Ability to work independently while remaining responsive and engaged with a team
• Quiet, private home workspace that supports patient confidentiality and HIPAA compliance
• Reliable, high-speed internet capable of supporting VoIP phone systems and video-based training

Education/Experience:

• 1-3 years of general customer database (CRM) experience.
• College education (completed degree or relevant coursework).
• 1-3 years of call center experience (preferred).
• Experience with making outbound sales/service calls (preferred).
• 1-5 years of experience within the healthcare industry (preferred).
• Bilingual preferred (Spanish)

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.