Engineering Structures Jobs in Plantation, FL

Company Description:

A world leader in water treatment solutions, IDE specializes in the development, engineering, construction and operation of desalination, water reuse, and industrial water treatment plants.

Duties and Responsibilities (at a minimum):

• Provide process engineering leadership and technical support to Operations and Maintenance, including training, troubleshooting, and optimization of plant performance.
• Provide process set points and operating recommendations and coordinate implementation with the Plant Manager and Chief Operator to optimize plant operation.
• Prepare and provide appropriate reports for the Plant Manager
• Achieving and stabilizing the required quality parameters of the final product water supplied to the customer
• Continuous monitoring (online) on the process and the production performance of the plant, using the control room monitors, online reports and online alarms
• Monitoring the performance of the membranes by using periodic and continuous reports of short and long-term trends
• Daily, weekly and monthly reports to the various authorities
• Developing process monitoring tools, including daily, weekly and monthly process performance reports. Identify trends and problems, and defining the right solution
• Managing weekly meetings to identify process problems and defining solutions
• Availability 24 hours a day 7 days a week to provide immediate instructions to the control room
• Participate in the review, formulation and implementation of an Annual Operations Plan
• Participate in the review, formulation, implementation and achievement of an 'Annual Budget' and ensure its consistency with the 'Annual O&M budget plan'
• Participate in the provision of an accurate and representative progress report against the achievements of the 'Annual Operations Plan'
• Participate in the selection and recruitment procedure where appropriate
• Demonstrate commitment to the principles of 'Continuous Improvement'
• Participate in the identification and implementation of initiatives that will result in performance improvements
• Participate in the continuous development of systems, procedures and where appropriate 'Standard Operations', for all recurring activities
• Participate in the development and publication of statistical data and reports to the plant owners and the company
• Keep abreast of changes in the process and make recommendations as appropriate
• Ensure that all operations in your work are carried out in compliance with current Health and Safety Regulations.
• To ensure that all \"Waste Disposal\" procedures are carried out in accordance with current statutory requirements
• Generate work instructions and operating guidance for new or modified processes and distribute to the Plant Manager, Maintenance Manager, and Chief Operator.
• To undertake other such duties which may arise from time to time and are consistent with the nature of the position of your responsibility.

Reporting Line: Directly to the Plant Manager

Personal Attributes:

• Effective communication skills both written and spoken
• Good analytical and problem-solving skills
• Work successfully as a team member or independently
• Commitment to quality of work and company goals
• Enthusiastic to learn new systems and processes
• Willingness to lend your efforts wherever needed
• Effectively perform in stressful situations
• Complete work within assigned timeframe

Physical Demands:

• Ability to lift up to 50lbs and over 51lbs with assistance
• Ability to sit, stand, bend, crouch, kneel, climb, balance, push/pull, and walk for long periods of time
• Ability to enter and exit small, confined spaces
• Finger dexterity to work keyboard or operate tools, grasp tools and carry objects
• Ability to see in the normal range of vision with or without correction sufficient to read computer screens, documents, dials, gauges, meter-reading equipment, and operate motor vehicles and equipment
• Hear in the normal audio range with or without correction

Environmental Conditions:

Industrial environment working both indoors and outdoors continuously around:

• Loud noise
• Dust
• Heat
• Salt and fresh water
• Uneven, rough or slippery surfaces
• Hazardous chemicals in solid, liquid, and vapor form
• Toxic materials
• High and low voltage electricity
• Equipment under high pressure
• High speed rotating equipment
• Heavy equipment
• Heights above 5 Feet

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

JOB TITLE

Customs Engineer II

DEPARTMENT

MAIN PURPOSE OF JOB AND OBJECTIVES

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• Performs custom product development activities, product evaluation, and testing, process development, test fixture development, verification/validation protocol and reports.

POSITION IN ORGANISATION

Position in organization can be found on the Organizational Chart via the company intranet.

KEY DUTIES

• Ensure adherence to Design Control procedures for standard and custom devices.
• Work with project leaders and supporting departments to complete project objectives.
• Develop, test, and refine prototypes and new product concepts.
• Finalize designs and create detailed engineering specifications ensuring proper tolerancing and design for manufacturability.
• Develop verification/validation protocols, carry out testing, and write reports.
• Evaluate competitor products.
• Develop new processes, test fixtures, and documentation methods.
• Work with Regulatory/ Quality group to carry out functionally specific testing.
• Work directly with Physicians/ Marketing to conceptualize new products, improve existing products and refine prototypes.
• Investigate field complaints and recommend actions/solutions.
• Manage product builds for formal testing programs.
• Assure Custom Design processes are in accordance with design control procedures.
• Develop project timeline for development projects and ensure project execution.
• Develop and implement new processes, test fixtures, and documentation methods.
• Take part in design reviews and technical product reviews.

COMPANY

REQUIREMENTS

• Must work within requirements of company handbook and policy statements.
• Note: Company Handbook, Policy Statement and Authorization of Limits do not form part of the quality system

QUALITY

REQUIREMENTS

• Maintain awareness of the relevance and importance of activities performed and how they contribute to the achievement of quality objectives.
• Work within the QMS always, ensure accurate completion of records and highlight issues to immediate supervisor any issues affecting quality.
• Responsible to ensure facility, processes and documentation remain in a state of audit readiness at all times.

EH&S REQUIREMENTS

• Take care of your own health and safety and that of others who may
• be affected by your actions.
• Work co-operatively to highlight issues affecting Environmental Health and Safety

QUALIFICATIONS & EXPERIENCE

• Excellent Written and Verbal Communication
• Ability to interact with all levels within the organization.
• Work well in a team environment
• Analytical skills for compiling and analyzing data.
• Computer and software skills
• Ability to motivate others and improve efficiency.
• Sit/Stand/Walk 8 hours per day.
• Light lifting
• Bachelor's degree in engineering/science and a minimum of three years' experience in the medical device industry or equivalent of
• 10+ years of experience in a technical role in the medical device industry
• Ability to organize and conduct experiments independently.
• Ability to analyze and solve technical problems.
• Good oral and written communication skills (English)
• Hands-on Experience building prototypes, developing in-vitro testing, capturing the output of in-vitro, and in-vivo testing, development of tooling and test fixtures.
• Understanding of quality system requirements (e.g. 21CFR820, ISO13485).
• Use of SolidWorks & AutoCAD as a design tool
• Knowledge of applied statistics
• Hands-on knowledge of plastics, metallurgy, and manufacturing processes
• Detailed knowledge of Design and Controls per ISO13485

JOB TITLE

Senior Manufacturing Engineer

DEPARTMENT

Manufacturing Engineer

JOB CODES

Contractor, 6 months

MAIN PURPOSE OF JOB AND OBJECTIVES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

1. Performs process, tool, and gauge development and implementation activities, implement cost reductions, develop process layouts, develop, and maintain manufacturing instructions and device history records, and execute process validation protocols, builds and reports

KEY DUTIES

1. Work with Manufacturing Engineer Manager and / or Manufacturing Director to determine projects and related tasks.
2. Manage and lead projects and tasks.
3. Manage Tooling System including preventive maintenance, calibrations, and equipment records (if applicable)
4. Support & develop new processes that increase productivity and reduce cost.
5. Implement cost reductions via materials or manufacturing time.
6. Implement new process and issue process validation protocols and reports.
7. Develop fixtures, gigs, and gages.
8. Utilize Lean Manufacturing principles to increase productivity / throughput, reduce cost, and /or eliminate waste.
9. Document methods for manufacturing and inspection
10. Log evaluations into Engineering Notebooks
11. Perform Installation Qualification, Operational qualification, Test method validations, Computer/ software validation and Performance qualification as part of Manufacturing or equipment validation activities.
12. Perform time studies, process mapping, engineering testing, and DOE.
13. Utilize statistics to evaluate, justify, and support experiments, analysis, and validations.
14. Work with Mfg. Supervisor to analyze Manufacturing data, lead improvement projects that come from this analysis and group leader for Projects.
15. Available to support as a Manufacturing Engineer to support manufacturing Production overtime if it is required.
16. Develop, document (using AutoCAD / SolidWorks), and implement fixtures, jigs, tools, and gages.
17. Initiate process, design, and documentation changes through the change management process.
18. Perform Root Cause Investigations, develop and implement solutions.
19. Work with Mfg. Supervisor to analyze Manufacturing data and lead improvement projects that come from this analysis. (if applicable)

COMPANY

REQUIREMENTS

1. Must work within requirements of company handbook and policy statements

Note: Company Handbook, Policy Statement and Authorization of Limits do not form part of the quality system

QUALITY

REQUIREMENTS

1. Maintain awareness of the relevance and importance of activities performed and how they contribute to the achievement of quality objectives
2. Work within the QMS at all times, ensure accurate completion of records and highlight issues to immediate supervisor any issues affecting quality
3. Responsible to ensure facility, processes and documentation remain in a state of audit readiness at all times

EH&S REQUIREMENTS

1. Take care of your own health and safety and that of others who may
2. be affected by your actions
3. Work co-operatively to highlight issues affecting Environmental Health and Safety

1. QUALIFICATIONS & EXPERIENCE

1. Applies business understanding.
2. Technical leadership in an area of engineering core competency
3. Effective application of cross-functional and external resources to engineering activities
4. Subject matter expertise in QMS and design control requirements in area of engineering focus
5. Communicates effectively.
6. Effective cross-functional communication leadership skills
7. Preparation and delivery of effective technical presentations to senior management.
8. Developing organizational "presence" in communications
9. Demonstrates customer focus.
10. Provides functional leadership in applying understanding of engineering responsibilities to internal/external customers being supported.
11. Develop self and others.
12. Demonstrated understanding of engineering role and application of engineering skills with developing subject matter expertise
13. Developing mentor to lower position engineers
14. Drives improvement, innovation, and changes
15. Demonstrated innovative thinking and complex problem solving on product and process.
16. Embraces organizational change and leads improvement opportunities.
17. Takes accountability for results.
18. Completes individual and leads project teamwork activities as assigned demonstrating ability to effectively manage overall productivity and deliver strong technical results.
19. Bachelor’s degree in engineering/science and a minimum of (8) eight years’ experience in the medical device industry or (5) five years in the medical device industry with a master’s degree in engineering/science
20. Project management experience in the medical device industry
21. Hands-on knowledge of electronics, motion control, plastics, metrology, metallurgy, and manufacturing processes
22. Experience with polymers, medical grade metals and medical packaging
23. Ability to organize and conduct experiments independently.
24. Hands on abilities to engineer tooling, processes, and equipment.
25. Excellent written and verbal communication skills (English)
26. Hands on experience building prototypes, tooling, and fixtures.
27. Ability to analyze and solve technical problems.
28. Proficient in software applications

Wool Plumbing Supply & Kohler are seeking Design Sales Consultants for our new Fort Lauderdale location.

Join the Kohler Store team as a Design Sales Consultant! In this exciting role, you will be tasked with specifying kitchen and bath faucets, lighting, tile, and fixtures in a luxury showroom setting. Products offered include Kohler's expansive portfolio of brands, including both Kohler and Kallista brands. Kohler is the largest kitchen and bath brand in the world.

This sales-based, results driven position relies heavily on design-influence with the opportunity to work with walk-in homeowners and appointment based trade partners, including top interior designers and members of the trade community. (Approximately 90% sales, 10% design). The consultant will be responsible for driving top-line sales through the consistent achievement of personal sales targets and goals.

Compensation consists of a moderate base wage in conjunction with an open-ended commission and bonus structure. Due to the commission component, the total compensation range may vary depending upon the performance, success, and tenure of the sales consultant.

Key duties of the position include:

-Leverage Salesforce to manage customer relationships, interactions, leads and opportunities to demonstrate an accurate pipeline.

-Develop new relationships and business for Kohler to meet and exceed sales goals.

-Conduct daily follow up with customers, quotes and leads to generate and close business.

-Engage in strategic outreach to develop and grow the client base.

-Network with the professional trade through involvement in associations, meetings and events; including in-store events.

How To Apply

Apply directly through LinkedIn, and you may also email your resume to careers @ with the subject "Kohler Store".

Daily tasks may include:

-Drive sales to meet and exceed individual and team sales plans:

-Provide high quality customer service to scheduled appointments and walk-in traffic.

-Conduct daily follow-up on outstanding quotes.

-Develop and execute marketing plans to current and potential customer base.

-Participate in planning and execution of in-store events.

-Understands how to win as a team and brings forth a team mentality.

-Develop repeat sales, new relationships, and future business.

-Create a strategic sales plan and detailed tracking of customer interactions, quotes, and opportunities.

-Conduct outside sales calls, with a focus on targeted top-selling and high-potential accounts, marketing new and featured products.

-Follow up on leads to generate new business.

-Network with the professional trade through involvement in associations, meetings and events.

-Deliver exceptional customer service.

-Provide prompt and friendly service to every customer that walks into the store.

-Follow up on all sales to ensure customer satisfaction and service are met.

-Maintain a well-organized and aesthetically pleasing environment.

-Drives repeat customers by going above and beyond to connect with customers in a meaningful and personal way.

-Administer sales process to ensure timely and accurate completion of all sales:

-Process quotes and sales paperwork.

-Partner with Kohler Customer Care team to track orders for customers and ensure quality service.

-Continually develop sales skills and product knowledge:

-Develop detailed knowledge of all product lines and features.

-Participate in training activities, including product knowledge presentations and online learning, to supplement product knowledge.

-Complete training courses to continually develop and hone presentation, negotiation, and sales skills.

Skills/Requirements

Minimum of 3 years prior sales experience required, in a high-end sales / service industry preferred. A track record of consistently meeting or exceeding sales goals required. Strong preference given to prior sales experience in interior or architectural design or luxury retail sales. Candidates must be capable of creating and communicating product and / or design solutions in a timely manner and articulate why to buy from Kohler Stores.

Why Work at The Kohler Store by Wool Supply?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler. In addition to the investment in your development, Wool Supply offers a benefits package including a competitive salary, health insurance, 401(k) with company matching, and a generous vacation policy!

About Us

Founded in 1873 and headquartered in Kohler, Wisconsin, Kohler is one of America's oldest and largest privately held companies. With more than 50 manufacturing locations worldwide, Kohler is a global leader in the design, innovation and manufacture of kitchen and bath products; engines and power systems; luxury cabinetry and tile; and owner/operator of two of the world's finest five-star hospitality and golf resort destinations in Kohler, Wisconsin, and St. Andrews, Scotland. For additional details, please visit .

Beyond the competitive benefits and compensation, Wool Supply proudly offers a rich history of a local, multi-generational family business local to the South Florida community. The Kohler Store is owned and operated by Wool Supply. Wool Supply is a privately held, family owned South Florida business. Please visit and to find out more about the company, and , , , and to learn more about the products featured in the store.

The incumbent in this position is a senior leader responsible for driving delivery of a large, multi-year capital program across multiple locations.

This role oversees day-to-day construction management operations, standardizes controls and reporting, and ensures projects are executed safely, on schedule, within budget, and to quality standards.

The Assistant Director serves as the Director's second-in-command and is expected to be capable of assuming Director-level responsibilities as needed.

The incumbent serves as the Tribe's owner-side construction leader for multiple projects simultaneously, coordinating activities with internal departments and external stakeholders.

Bachelor's Degree in Construction Management, Civil/Structural Engineering, Architecture, or similarly related field is required.

Master's Degree is highly preferred.

Minimum of ten (10) years of progressive experience in construction management or owner's representation with demonstrated responsibility for cost, schedule, quality, and safety, with at least five (5) years in a supervisory or leadership role managing teams and/or multiple projects concurrently is a must.

Working knowledge of construction means and methods, Capital Project Management scheduling, estimating, pay application review, submittals/RFIs, and project controls is required.

Professional credentials such as Project Management Professional (PMP), Certified Construction Manager (CCM) from the Construction Management Association of America (CMAA) or American Institute of Constructors (AIC), Professional Engineer (PE), OSHA 30 Certification or equivalent credentials is highly desired.

Proven track record delivering complex capital projects (vertical and/or infrastructure) with budgets in the multi-million to large program scale.

Prior Florida market experience, especially within municipal, tribal, or public sector capital delivery environments, and/or implementing standardized project controls and reporting across a portfolio is highly desired.

Proficiency with common industry tools (e.g., MS Project/Primavera exposure, Excel-based cost tracking, and document control platforms such as Procore/Unifier/SharePoint or similar).

Possession of a valid Florida Driver's License is required.

Demonstrate excellent organizational, interpersonal, written, verbal communication and negotiation skills.

Ability to regularly travel to all Seminole Tribe of Florida Reservations and active job sites and to work a flexible schedule including evenings, weekends, and holidays.

Who We're Looking For

A proactive, technically fluent PMO leader who can turn vision into scoped, executable programs in dynamic, regulated environments. You've likely been a technical lead or systems engineer who moved into program management, and you're comfortable representing customers while aligning teams to one shared, company-wide vision. You ask great questions, push decisions forward, and build clear plans that keep exceptional engineers informed and engaged.

You thrive in R&D - where the end solution isn't fully known at the start—and you can define scope, iterate with customers, and translate ambiguity into a crisp plan, schedule, and delivery cadence. You love building software to support hardware/embedded systems, and you respect the rigor of regulated customers while balancing the pace and realities of a startup.

What You'll Do

Program Leadership & Governance

• Stand up and mature PMO practices (charters, SoWs, WBS, RAID, RACI, change control, comms plans, dashboards).
• Drive decisions proactively; surface tradeoffs early; never "kick the can."
• Build and manage integrated master schedules with critical path, dependencies, and resource views.

Customer Representation & Stakeholder Management

• Represent assigned customers/programs with a "one‐team" mentality—advocating for the customer while aligning to the broader company vision.
• Establish clear communication cadences, progress updates, and executive-ready reporting.

Scope, Requirements & Systems Thinking

• Convert customer needs into software/hardware/embedded requirements, acceptance criteria, and traceability (V&V).
• Define scope from ambiguity; create baselines; manage changes with discipline.
• Partner with systems engineers on interfaces, integration plans, and test strategies.

Agile Delivery & Tooling

• Stand up Jira projects/boards, workflows, and metrics; run Agile ceremonies across cross-functional teams.
• Use Jira (required) and MS Project/Smartsheet (strong preference) to align sprint goals with milestone deliverables.

Engineering Integration & Quality

• Coordinate integration testing across software, firmware, and hardware; manage entry/exit criteria for phases and gates.
• Ensure due diligence and documentation align with clients' regulatory frameworks (e.g., quality systems, auditability).

Leadership & Team Enablement

• Mentor PMs/ICs; build healthy execution habits; promote transparency and accountability.
• Create templates, playbooks, and workflows that scale as new customers and projects launch.

What Makes You a Great Fit

• Technical foundation (e.g., Engineering, Computer Science, or equivalent experience) and the ability to break down complex technologies and projects.
• Hands-on experience delivering programs that combine software + hardware/embedded components.
• Strong Jira and Agile planning experience (required).
• Scheduling expertise in Microsoft Project and/or Smartsheet (high preference), including WBS, dependencies, and critical path.
• Experience defining scope from ambiguity and converting customer needs to actionable requirements.
• Proven cross-functional leadership across engineering, product, QA/validation, and operations.
• Clear, concise communication; excellent stakeholder management; proactive issue/risk management.

Nice to Have

• PMP/PgMP/PMI certification (strong plus, not strictly required).
• Prior experience in R&D, tech transfer, operations demos, or government/enterprise programs (e.g., NASA or tier‐1 product orgs).
• Exposure to regulated processes (e.g., phase‐gate, requirements traceability, verification/validation best practices).
• Familiarity with Confluence, requirements tools, and test management systems.

Job Title: Construction Estimator – Commercial

Location: Fort Lauderdale, FL

Employment Type: Full-Time | On-Site

Industry: Municipal and Public Works Construction

Compensation: $125k-$150k + Bonus + Benefits

About Us We are a well-established general contractor based in Fort Lauderdale, FL, specializing in large-scale municipal projects valued over $20 million. Our portfolio includes public infrastructure, civic buildings, municipal facilities, parks, and other government-funded construction initiatives that enhance our community. We pride ourselves on delivering high-quality, durable projects that serve the public good while maintaining the highest standards of safety, efficiency, and integrity. Our company operates like a close-knit family—we value long-term relationships, loyalty, and team members who are committed to growing with us for the long haul.

Position Summary We are seeking a highly skilled Construction Estimator with extensive experience in preparing accurate cost estimates for large municipal and public-sector projects (over $20M), as well as multifamily developments. The ideal candidate will be proficient in ConstructConnect/iSqFt (preferred for bid management and project sourcing), takeoff software, and Microsoft Office tools. You will play a critical role in the preconstruction phase by developing competitive bids, analyzing project documents, and collaborating with project teams to ensure profitable, winning proposals that align with public contract requirements and company goals.

Key Responsibilities

• Review and analyze bid documents, architectural/engineering drawings, specifications, and addenda to prepare comprehensive, accurate cost estimates for municipal/public works and multifamily projects
• Perform detailed quantity takeoffs using takeoff software and online plan rooms; identify labor, material, equipment, subcontractor, and overhead costs
• Utilize ConstructConnect/iSqFt (or similar platforms) to source projects, manage bid invitations, qualify subcontractors, and track opportunities
• Solicit and evaluate subcontractor and vendor quotes; build and maintain strong relationships with local subs in the multifamily and public-sector markets
• Develop and present clear, professional bid proposals, cost breakdowns, and value engineering options to leadership and clients
• Collaborate with Project Managers, Superintendents, and leadership to refine estimates, address discrepancies, and support bid strategy
• Monitor market trends, material pricing, labor rates, and subcontractor performance to ensure estimates remain competitive and realistic
• Maintain organized project files in SharePoint and other systems; ensure all documentation is accurate and up-to-date for audits and handoffs
• Identify potential risks, opportunities, and cost-saving measures early in the estimating process
• Meet tight bidding deadlines in a fast-paced environment while upholding the highest standards of accuracy and integrity

Qualifications

• Bachelor's degree in Civil Engineering, Construction Management, or a related technical field—or equivalent hands-on experience
• Minimum 10+ years of experience in construction estimating, with a proven track record on large-scale projects
• Proficiency in ConstructConnect/iSqFt (preferred), takeoff software (e.g., PlanSwift, STACK, Bluebeam, or similar), Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), online plan rooms, and SharePoint
• Excellent communication and presentation skills, with the ability to clearly explain estimates and recommendations to internal teams and external stakeholders
• Exceptional attention to detail and strong analytical skills to identify and resolve discrepancies in plans, specs, or pricing
• Solid math skills and a proactive problem-solving mindset
• Proven ability to meet critical deadlines and manage multiple priorities in a fast-paced, high-pressure environment
• Strong organizational and time management skills
• Previous experience estimating multifamily projects and public facilities, including schools, public safety buildings, municipal developments, and similar public-sector work
• Established knowledge of—and relationships with—local subcontractors in the multifamily and public construction markets
• Valid Florida Driver's License and reliable transportation
• Commitment to long-term employment with a family-like company culture

Preferred Qualifications

• Local experience in Broward County or South Florida municipal/public works and multifamily markets
• Familiarity with public bidding processes, prevailing wage requirements, and government compliance
• OSHA 10- or 30-Hour Certification
• Experience with additional tools such as Bluebeam Revu, ProEst, or Autodesk Construction Cloud

Why Join Us

• Join a tight-knit, family-oriented team that treats employees like extended family and rewards loyalty with long-term stability
• Work on impactful municipal projects that shape Fort Lauderdale and surrounding communities
• Competitive salary range of $125k-$150k, performance bonuses, and a comprehensive benefits package
• Opportunity for career growth in a company that values dedication and promotes from within

DIVERSTIY AND EQUAL OPPORTUNITY

Ascendo is a certified minority owned staffing firm, we welcome and celebrate diversity.

Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, retaliation, parental status, military service or any non-merit factor.

Bet-David Consulting (BDC) serves over 10,000+ entrepreneurs across 60+ countries through business consulting, media, and technology. Our clients do not just purchase services — they invest in growth, transformation, and belief.

Reporting to the General Manager of BDC, the Customer Experience (CX) Manager will architect and operationalize a world-class “surprise and delight” function that turns customers into raving fans. This is not a support role. This is a brand-defining role.

You will monitor feedback in real time, respond authentically to criticism, celebrate wins publicly, proactively reach out to customers, and design unexpected experiences that deepen loyalty and advocacy. The successful candidate will have the opportunity to work across our integrated lines of business including BDC (with over 10,000 clients globally), Valuetainment Media (hosting renowned celebrities and achieving 1.6 B views per quarter), and Minnect (with over 160k users).

Job Responsibilities

Voice of the Customer (VoC)

• Design and manage a centralized customer feedback loop across BDC, Valuetainment, and Minnect
• Monitor NPS, reviews, testimonials, surveys, social media, event feedback, and direct client communications
• Identify themes and translate feedback into executive insights and action plans
• Build dashboards and reporting cadences for leadership

Surprise & Delight Strategy

• Create and execute proactive moments for clients (e.g. unexpected gifts, personalized messages, milestone celebrations, handwritten notes, surprise upgrades, etc.)
• Develop scalable playbooks for high-impact, low-cost loyalty moments
• Partner with the Events, Marketing, and Product teams to embed experiential excellence across the customer journey

Authentic Response & Reputation Management

• Personally respond to customer praise and criticism with empathy and brand voice alignment
• Turn detractors into advocates through thoughtful resolution
• Protect and elevate brand reputation across platforms

Proactive Outreach & Relationship Building

• Conduct surprise check-ins with clients and prospects
• Identify at-risk accounts before churn occurs
• Create structured touchpoint rhythms for high-value clients
• Gether qualitative insights directly from customers

Build the Function

• Establish CX SOPs, systems, and tools
• Define KPIs (e.g. NPS, CSAT, retention, referral rate, lifetime value)
• Hire and build a high-performance CX team as scale demands
• Partner cross-functionally with Sales, Marketing, Product, and Operations

What Success Looks Like (Year 1)

The Customer Experience (CX) Manager will be evaluated on outcomes, not activity, including:

• Measurable increase in NPS and client retention
• Decrease in response time to customer feedback
• Documented “surprise & delight” stories shared across the organization
• Clear VoC reporting embedded into executive decision-making
• A scalable CX playbook ready for team expansion

Required Experience & Capabilities

Required

• 5+ years in Customer Experience, Customer Success, Hospitality, Brand Experience, or similar roles
• Demonstrated ability to design customer journeys and improve retention
• Exceptional written and verbal communication skills
• High emotional intelligence and conflict-resolution ability
• Highly proactive. You don’t wait for complaints
• Systems-oriented thinker who can operationalize creativity
• Entrepreneurial mindset aligned with a high-growth environment

Preferred

• Experience in consulting, media, SaaS, or high-end hospitality
• Built of scaled a CX team
• Familiarity with NPS frameworks and CRM systems

Leadership & Cultural Fit

• Thinks and acts like an owner
• Bias for action and speed
• Comfortable with transparency, debate, and direct feedback
• Obsessed with results and continuous improvement
• High standards for themselves and their team

Compensation & Growth

• Competitive base salary
• Performance-based incentives tied to retention, NPS, and referral growth
• Equity program
• Comprehensive Benefits Package including 401(k) with company match

Bet-David Consulting is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

About Empire Medical Training

Empire Medical Training is the nation's leading provider of aesthetic, anti-aging, pain management, and functional medicine education for healthcare professionals. With nearly 30 years of experience, we deliver top-tier live and virtual training to thousands of practitioners annually across the U.S. and abroad. Our innovative learning platform, , is transforming online medical education and expanding rapidly.

Empire is a fast-growing, high-impact organization with a powerful brand presence, a strong leadership team, and an entrepreneurial culture. We are expanding globally, with strategic partnerships in Latin America, and continue to lead our industry through innovation and excellence.

We are seeking a Sales Support Specialist who thrives in a structured, fast-paced environment and enjoys supporting a high-performing sales team. This role is administrative in nature but directly connected to revenue operations and client experience.

The Sales Support Specialist will provide operational and administrative support to the Inside Sales team, ensuring accurate documentation, timely follow-up, organized CRM management, and seamless client communication.

This is not a commission-based closing role. It is a structured support position designed for someone detail-oriented, professional, and process-driven who takes pride in organization and execution.

Key Responsibilities

• Manage incoming inquiries and route appropriately to sales representatives
• Support sales team with CRM updates, documentation, and account organization
• Process enrollments, client records, and internal paperwork accurately
• Follow up with clients regarding documentation, confirmations, and logistics
• Maintain clean and updated CRM records
• Prepare internal reports and assist with tracking metrics
• Communicate professionally with healthcare professionals via phone and email
• Assist with scheduling, account notes, and sales coordination tasks
• Ensure all customer interactions align with company standards
• Identify process gaps and recommend administrative improvements

Required Qualifications

• 2+ years of experience in administrative support, client services, or sales support
• Strong organizational and documentation skills
• Experience using CRM systems (Salesforce, HubSpot, or similar preferred)
• Excellent phone etiquette and professional communication skills
• Ability to multitask and prioritize in a fast-paced office
• High attention to detail and follow-through
• Proficient in Microsoft Word and Excel
• High school diploma required (Associate’s or Bachelor’s preferred)
• Experience supporting a sales team
• Exposure to healthcare, medical education, or training environments
• Bilingual (English/Spanish) a plus
• Familiarity with revenue tracking or reporting

Employment Details

• Full-time, in-office position
• Standard business hours
• Full Benefits available for eligible employees (waiting period may apply)
• Base Pay: starting at $21/hr + Performance Incentives

Growth Opportunity

This role offers exposure to high-level sales operations and provides a pathway for advancement into Inside Sales or Account Management roles for high performers.

Apply Now

Ready to take the next step in your career? Join Empire Medical Training and help shape the future of medical education.

We invite you to visit our website to learn more about our services and impact in the industry.

We also encourage you to watch our company culture video to get a feel for our values, work environment, and team spirit.