Engineering Structures Jobs in Pacifica, CA

NIBBI SUMMARY

Nibbi Brothers has been a member of the Bay Area’s construction community since 1950. The Company is known for its integrity, innovation, quality and contributions to the communities in which it works. Nibbi’s safety program often exceeds federal and state requirements, demonstrating that the safety and wellbeing of everyone associated with our projects is the highest priority. Core markets include commercial, civic, seismic retrofits, historic restoration, waterfront structures, education, housing, hospitality, and community-based facilities. Nibbi self-performs production framing and structural concrete. Our projects range in size from $5 million to over $200 million.

Nibbi provides its people with comprehensive benefits and opportunities for career development. We encourage continuing education at all levels. We are proud of our friendly, family culture that is based on respect, collaboration and a strong work/life balance.

POSITION SUMMARY

The Project Manager’s primary responsibility is to manage, in collaboration with the Superintendent, the successful completion of assigned projects. The Project Manager is the lead for project financials, risk management, and client relations. Occasional travel is required. This position reports to the Project Executive.

ESSENTIAL FUNCTIONS

• Manage financials, risk management, and client relations of assigned projects from pre-construction to closeout.
• Ensure Nibbi’s standards of safety and quality are adhered to by assertively championing Nibbi’s safety culture to project team and subcontractors.
• Mentor and develop field team members while effectively managing the overall team.
• Work collaboratively with Superintendent, project team members, and field.
• Represent Nibbi in a professional manner.

RESPONSIBILITIES

• Manage the field and project team successfully and collaboratively.
• Establish and maintain positive and effective relationships with clients, Construction Managers, project team, consultants/architect/engineers, subcontractors, adjacent community, trade unions, and governmental agencies.
• Actively participate in project buy-out and formalizing subcontractors.
• Review all project documents, including project submittals, RFIs, and shop drawings, for completeness and accuracy.
• Collaborate with the Pre-Con department to write and ensure execution of all subcontracts and purchase orders.
• Assist Superintendent with initial project set-up including site logistics.
• Create and enforce a site-specific emergency action plan for assigned projects in collaboration with the Superintendent.
• Use project management and scheduling software consistently and accurately.
• Responsible for managing project financials, billings, and cost procedures.
• Responsible for the financial oversight of field labor.
• Conduct team meetings, owner/architect meetings, and safety audits.
• Produce project specific status job status review reports.
• Manage project closeout.
• Attend company and industry events including meetings, trainings, workshops, etc.
• Other related duties as assigned or needed.

QUALIFICATIONS

Degree in Construction Management, or related field, and 4-5 years of experience as an Assistant Project Manager, or equivalent role, in the construction industry. The ideal candidate will have experience with apartment complex construction rehabilitation projects. Candidates must have a solid understanding of the construction industry, job site safety requirements, contract management, planning and scheduling, budgets, building products, and relevant technology. This position requires a high level of fluency reading plans, specifications, and related project documents. Key competencies are leadership, initiative, communication, teamwork, managing for results, and coaching & mentoring.

Technical Skills: ProCore, Tekla, On-Screen Take-off, Primavera P6, MS Office Suite.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee, with or without reasonable accommodation, to successfully perform the essential functions of this job. While performing the duties of this job the employee may be exposed to conditions that include weather such as heat and/or humidity and cold, fumes or airborne particles, exposure to dust and asphalt, and moving mechanical parts. There may be occasional exposure to toxic or caustic chemicals. Conditions can also include risk of electrical shock and risk of vibration. The noise level in the work environment can often be loud.

The Project Manager is regularly required to:

• Walk, climb stairs, sit, and stand.
• Talk and hear at normal levels.
• See with close vision, distance vision, color vision, peripheral vision, depth perception, and have the ability to adjust focus.
• Reach with hands and arms.
• Use hands and fingers to operate tools and other business machines.
• Lift and/or move up to 50 lbs.

COMPENSATION & BENEFITS

Comprehensive medical, dental, and vision

Flex plans

Life insurance

Supplemental insurance plans

401K with employer matching

Vehicle allowance

PTO

Holidays

Incentive compensation bonus

Educational reimbursement

Student loan repayment assistance

The expected salary range for this role is between $135,000 and $140,000 annually, depending on experience.

Nibbi Brothers is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other personal characteristic protected by law. Employment decisions are made on the basis of qualifications, merit, and business need.

Must be authorized to work in the US now and in the future without employer sponsorship. Nibbi Brothers uses E-Verify.

Contractor’s License #757362

Technical Designer, Furniture

SAUSALITO, CA

Serena & Lily is seeking a Technical Furniture Designer to join our Design Team. The ideal candidate will be responsible for the technical development process of all furniture categories. This role involves ensuring that quality, accuracy and on time execution in a cost-effective manner of all furniture projects from concept to production, are met while maintaining brand integrity. This position reports directly to CDO.

RESPONSIBILITIES:

• Translate design direction from CDO into detailed technical specs with accurate renderings to illustrate concept ideals.
• Develop and implement product development strategies aligned with company goals and market trends.
• Identify opportunities for innovation in furniture production, materials, and production processes.

Project Management

• Translate design direction from CDO into detailed technical specs with accurate renderings to illustrate concept ideals.
• Oversee the product development lifecycle, from initial renderings to cads, to sample and swatch reviews.
• Clearly communicate to agents and vendors calls outs and comments in a timely manner.
• Develop new finishes and color panels and ensure consistency through production.
• Ensure projects are delivered on time, within budget, and meet quality standards.
• Own the sharing of information in weekly PD meetings.
• Keep all documents and shared tools current and up to date.
• Maintain and organize swatch libraries.
• Cad all cushions where applicable and all outdoor covers for outdoor collections.
• Confirm PI sheets are accurate.
• Review and comment on furniture renewal swatches in a timely manner.

Quality & Compliance

• Establish and maintain quality assurance protocols throughout the product development process.
• Ensure all products meet regulatory and safety standards for target markets.
• Address and resolve product issues promptly and effectively.

Key Personal Attributes

• Strategic thinking and ability to align product development with business goals.
• Strong problem-solving skills and adaptability in a dynamic environment.
• Attention to detail and commitment to quality.
• Collaborative mindset with the ability to develop strong cross functional and respectful relationships.
• Strong work ethic with an ability to turn on a dime.
• Be part of a small tight knit team with a desire to jump in where needed to assist in department projects.

QUALIFICATIONS:

• Bachelor’s degree in industrial design, Product Development, Engineering, or related field.
• 5+ years of experience in furniture product development.
• Strong knowledge of furniture design, materials, manufacturing processes, and industry standards.
• Proven track record of managing multiple complex product development projects.
• Excellent leadership, communication, and interpersonal skills.
• A high level of proficiency in design software (e.g., AutoCAD, SolidWorks) and project management tools.
• Experience with sustainability practices in furniture design is a plus.

COMPENSATION:

• $100-130k per year is the anticipated starting base pay for this role. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills.
• Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits. Employees can enroll in our company’s 401k plan. During the first year of employment, full-time employees accrue twenty-one days of PTO and seven paid holidays throughout the year.

Job Summary

As a General Manager, you will be responsible for overseeing all aspects of our business operations, ensuring optimal performance, growth, and profitability. You will lead a team of sales, operations, technicians, and office staff while developing strong working relationships with employees and clients. This is a critical leadership role that requires exceptional management abilities, strategic thinking, and a strong commitment to achieving organizational goals.

Responsibilities

• Develop business through sales activities on major accounts and creating a network in the region.
• Lead the office in an efficient and profitable manner that is consistent with the overall strategic plan for the company, region, and clientele.
• Oversee all sales, operations, revenue, financial, and management aspects of the San Francisco office including preparing, implementing and adhering to the approved budget and managing to financials and forecasts (including full P&L responsibility).
• Implement strategic plans to drive Stuart Dean’s overall growth and success; identify opportunities for operational improvements and implement strategies to optimize performance.
• Develop strong working relationships with staff and clients and to effectively lead a team of sales, operations, technicians, and office staff in the day-to­day activities and services of the Office.
• Supervise multiple individuals in Sales, Operations, and Office related roles. Mentor and coach employees to continue to grow and develop internally.
• Develop and lead the sales function of the office to further promote revenue and profitability of core services as well as new products and services.
• Oversee the planning, organizing and execution of multiple projects, bids/proposals, and assignments
• Directly manages and leads all staff and management of the Office, conducts hiring, applies company policies and standards, handles terminations, and conducts performance reviews in conjunction with Corporate Human Resources.
• Apply experience and knowledge as it relates to running basic financial accounting and reporting, P&L, budgeting, revenue and cost forecasting, projections, purchasing, and inventory control
• Develop and leverage client relationships to the benefit of the San Francisco office and applying management skills to advance the development of the staff.
• Coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
• Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
• Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
• Monitor key performance indicators (KPIs) and financial metrics to assess performance and make data-driven decisions.
• Drive business development efforts, identifying new market opportunities and potential partnerships.
• Build and maintain relationships with stakeholders, including clients, suppliers and industry partners.
• Stay informed of industry trends, competitive landscapes, and regulatory changes to ensure Stuart Dean’s competitiveness.

Skills & Experience

• Preferably a 4-year college degree in the areas of Business, Architecture, Real Estate, Engineering, Project Management, Construction Management or related areas of study
• A minimum of 5 years working in building services (metal, stone, wood, glass restoration and refinishing), commercial real estate, construction management, related sales, architecture, or the architectural restoration field
• 3 to 5 years at the management level with direct supervisory experience including planning and assigning work, performance assessments, training, hiring, discipline, and development
• Must have a minimum of 2 years of Sales and/or Operational management experience or a combination of the two
• Ability to oversee the planning, organizing and execution of multiple projects; ability to read and understand construction/building specifications and blueprints helpful
• Must have knowledge and experience with aspects of basic financial accounting in commercial real estate, financial reporting, budgeting, forecasting and projections
• Excellent client relationship development and management skills required
• Excellent technical, interpersonal, and analytical skills required
• Excellent written and oral communications skills required

Insight Global's client in Fremont, CA is seeking a Project Controls Scheduler to join their team.

Develop fully integrated Engineering, Procurement, Construction, Commissioning logically tied, and resource loaded schedules

• Monitor, analyze and report the critical path and overall project performance

• Analyze and report on scheduling and project data with an innovative approach leading to actionable outcomes

• Create potential “what-if” scenario schedules showing viable alternative paths to achieve project objectives, accelerate or reduce schedule and cost risks

• Ensure scheduling tools are progressed and updated weekly with all stakeholders across multiple programs, while providing accurate and meaningful outputs

Required Skills & Experience:

• 3-10 years of scheduling/planning experience on large commercial, industrial, mining, government, or oil & gas construction projects

• Project size $100M +

• Direct scheduling experience with proficiency in Primavera P6 are required for this role

• Proficient Microsoft Excel skills

At Amazfit, design and technology move together.

We create smart wearables that blend elegant form, human-centered function, and cutting-edge innovation — from performance-driven sports watches to lifestyle products that express personal style.

Our mission is simple: help people live healthier, more connected lives through design that feels natural, looks beautiful, and works effortlessly.

Join our passionate design team, where creativity, craftsmanship, and technology come together to shape the future of wearables.

What You’ll Do:

As an Industrial Designer, you’ll take ideas from concept to production — shaping next-generation wearables that define Amazfit’s design identity. You’ll collaborate across disciplines including product management, UX, engineering, and marketing to bring bold, refined ideas to life.

• Create inspiring design concepts through sketching, 3D modeling, and visual storytelling
• Develop details across CMF, ergonomics, and manufacturability with precision and creativity
• Collaborate with mechanical and manufacturing partners to ensure design intent through production
• Explore new materials, finishes, and trends to keep Amazfit products ahead of the curve
• Present ideas clearly through visuals, mockups, and prototypes
• Contribute to the evolution of Amazfit’s design DNA and product strategy

What We’re Looking For:

• 4+ years of experience in industrial/product design (wearables, lifestyle, or consumer electronics preferred)
• A portfolio showcasing creative process, aesthetic sensitivity, and production-ready design
• Proficiency in SolidWorks, Creo or Rhino, KeyShot, and Adobe CC
• Strong understanding of CMF, DFM, and real-world manufacturing constraints
• Deep sense of aesthetics and style, able to contribute to female-oriented design such as rings or jewelry-related projects
• Experience or background in jewelry design is highly preferred
• Proactive, open-minded, and passionate about design and innovation
• Comfortable working in a collaborative, cross-functional environment
• Bachelor’s degree in Industrial Design or equivalent

Bonus Points:

• Experience designing wearable or sports-related products
• Skills in graphic, motion, or interaction design
• Understanding of UI/UX principles

Benefits of Working At Zepp Health:

• Competitive salary, Vacation day, sick day
• Health insurance, Vision insurance, Dental insurance, life insurance
• 401K & Matching
• Year-end Bonus pay
• Other Benefits

Zepp Health is an Equal Opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know. In your application, please feel free to note which pronouns you use (for example: she/her/hers, he/him/his, they/them/theirs, etc).

Regional Sales Manager / Sales Manager / Sales Engineer / Area Sales Manager / Business Development Manager / Technical Sales Engineer

San Francisco Bay area ideal, to cover PACIFIC NORTHWEST - whilst covering Washington, Oregon, Idaho and Montana.

MOTION AND SERVO EXPERIENCE REQUIRED!

We are seeking a Regional Sales Manager / Sales Manager / Sales Engineer / Area Sales Manager / Business Development Manager / Technical Sales Engineer to support pre- and post-sales activities across Washington, Oregon, Idaho and Montana. The role can be based anywhere in the Northwest and requires 30–50% travel.

This position focuses on growing and supporting motion control and automation customers across multiple industries, working with both direct customers and distribution partners.

Package

Salary $140,000 - $180,000 base + Commission

Generous 401k Retirement Plan

Remote working

Insurance

Regional Sales Manager / Sales Manager / Sales Engineer / Area Sales Manager / Business Development Manager / Technical Sales Engineer Key Responsibilities:

• Develop and execute regional sales plans to drive growth
• Support and manage distributor, integrator, OEM, and end-user relationships
• Execute consultative, solution-based selling at all customer levels
• Provide strong technical and application support for motion and machine control systems
• Generate and manage sales leads, proposals, pricing, and negotiations
• Deliver product presentations and on-site demonstrations
• Manage territory performance to meet strategic and financial goals

Regional Sales Manager / Sales Manager / Sales Engineer / Area Sales Manager / Business Development Manager / Technical Sales Engineer Key Requirements

• BS/MS in Electrical or Mechanical Engineering or 10+ years of relevant sales experience
• 10+ years of field sales experience in industrial automation or motion control
• Strong understanding of the U.S. motion control and servo drive market and competitor offerings
• Proven success in consultative/solution selling
• Experience supporting multiple sales channels (distributors, system integrators, OEMs, reps)
• Strong technical aptitude with the ability to guide customers from concept through purchase
• Willingness to travel regularly (circa 50%) across California, Washington, Oregon, Idaho and Montana.
• Valid driver’s license and reliable transportation

Where it all began…

In 1951 SF Fire Credit Union first opened its doors from a modest 10′ × 15′ office space in 17 Engine. It was from those humble beginnings—where everyone pitched in to help one another in their community—that the organization forged its way of business forever. Today, the San Francisco-based credit union has grown to $1.7B in assets and a membership that extends from the regional firefighters we trace our roots back to throughout our many neighbors in San Francisco, San Mateo and Marin Counties. Our members benefit from the ideas and principles that have shaped us: Shared trust, continuous innovation of products and services, competitive rates, and excellent member service. These qualities foster a true sense of member-ownership and strengthen the credit union’s bond with the people for whom this credit union was created.

What we stand for…

There are a few things we look for those we hire at SF Fire Credit Union, regardless of role or team.

First, do they align with our values?

Be Personal – Walk the Member/Employee Path

Be a Leader – Empower, Collaborate, Own

Be Outside the Box – Innovate, Educate, Engage

Be Real – Integrity and Transparency Matter

Be the Connection – Serve our Community

Second, will they thrive in a culture like ours, where we default to trust, embrace feedback, and desire to innovate? Finally, do they share our vision to help empower members to accomplish their dreams and build lasting financial security in whatever way is most relevant to their role?

What it feels like…

Most days it feels more like going to work with a big family. Whether it’s a pot luck lunch, baking birthday cakes for colleagues in the kitchen, or after-hours get together, we’re here to do a great job and have a good time while doing it! We value a good sense of humor, are motivated by a higher purpose, and always bring an “in-this-together” attitude. While we’re driven to do great work, we also value real work/life balance.

Is This the Career for You?

The Chief Risk Officer (CRO) is a key member of the executive leadership team responsible for the overall management of risk across the credit union. This includes enterprise risk management, compliance, internal audit, vendor management, corporate insurance, business continuity management, records retention, and fraud risk management. The CRO will ensure that the credit union operates within its risk appetite, adheres to regulatory requirements, and protects its members' assets while supporting sustainable growth and innovation.

What You Get To Do:

1. Risk Management

• Develop and implement a robust enterprise risk management (ERM) framework that identifies, assesses, mitigates, and monitors risks across the credit union.
• Advise the CEO and board of directors on risk exposures and mitigation strategies, providing clear and actionable insights.
• Collaborate with executive team members and department leaders to integrate risk management practices into day-to-day operations and strategic planning.

1. Internal Audit

• Oversee the internal audit function, ensuring it operates independently and effectively to assess the adequacy and effectiveness of the credit union’s internal controls.
• Manage co-sourcing partners to execute against the audit plan and to ensure that control deficiencies are identified in a similar and thorough manner.
• Develop and execute a risk-based internal audit plan that addresses key operational, financial, and compliance risks.
• Report audit findings and recommendations to the CEO and board, ensuring timely resolution of identified issues.

1. Vendor Management

• Manage the third-party risk management program, ensuring that third-party relationships are adequately assessed for sufficient controls (especially information security), risks and aligned with the credit union’s strategic goals.

1. Records Retention

• Oversee the records retention program, ensuring that all records are maintained, stored, and disposed of in compliance with legal and regulatory requirements.
• Develop and implement policies and procedures for records management, ensuring the security and confidentiality of sensitive information.
• Conduct regular reviews of the records retention program to ensure ongoing compliance and operational efficiency.

1. Business Continuity Management

• Lead the development and maintenance of the business continuity plan (BCP) to ensure the credit union’s ability to operate during and after a crisis or disruption.
• Coordinate and lead regular testing and training exercises to ensure preparedness and continuous improvement of the BCP.

1. Corporate Insurance

• Oversee the corporate insurance program, ensuring adequate coverage for all operational, financial, and liability risks.
• Evaluate and select insurance providers, negotiate policy terms, and manage claims processes.
• Regularly review and update insurance coverage to reflect changes in the credit union’s risk profile and operations.
• Own the notification process to insurance carriers and other key stakeholders for potential or actual claims.

1. Compliance and Regulatory Affairs

• Ensure compliance with all applicable federal, state, and local regulations, including those specific to credit unions.
• Stay informed about changes in the regulatory environment and assess their impact on the credit union’s operations.
• Collaborate with the compliance team to develop and implement policies and procedures that meet regulatory requirements.

1. Team Leadership and Development

• Lead, mentor, and develop the risk management, internal audit, and vendor management teams, fostering a culture of integrity, accountability, and continuous improvement.
• Set clear goals and performance expectations for direct reports, providing guidance and support to achieve them.
• Ensure effective succession planning within the risk management and related functions.

1. Board and Executive Collaboration

• Serve as a key advisor to the CEO and board of directors on all risk-related matters, providing regular updates on risk exposures, mitigation strategies, and internal audit findings.
• Collaborate with other senior executives to align risk management practices with the credit union’s overall business objectives.
• Present reports and recommendations to the board’s audit and risk committees, ensuring transparency and accountability.

1. Strategic Initiatives

• Participate in strategic planning and decision-making processes, ensuring that risk considerations are integrated into the credit union’s long-term plans.
• Lead or contribute to special projects and initiatives that involve risk management, internal audit, or compliance considerations.
• Support innovation and transformation initiatives by assessing risks and providing solutions that align with the credit union’s strategic goals.

1. Other duties as assigned.

What We Look For In You:

EDUCATION: A bachelor's degree in business administration, accounting or finance is required. A Master of Business Administration and Certified Internal Auditor is preferred.

EXPERIENCE: Minimum of 15 years of progressively responsible management experience in a financial institution setting. A strong background in risk management, including direct experience in developing, assessing, and performing enterprise risk assessments are required. Must also be familiar with risk management concepts and leading practices such as the COSO framework.

SKILLS & COMPENTENCIES:

• Extensive experience in a senior risk management role, preferably within a credit union, financial institution, or similarly regulated industry.
• Proven track record of developing and implementing risk management and internal audit strategies.
• Have previous hands-on experience with regulatory compliance, third-party risk management, business continuity planning, and corporate insurance program management.
• Excellent leadership skills with experience managing and developing high-performing teams.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with both internal and external stakeholders.
• Willingness to “roll-sleeves” up to help the credit union achieve its broader goals.
• Analytical mindset with the ability to leverage data and insights to inform risk management decisions.
• Commitment to the credit union’s mission, values, and member-first approach.
• Adaptability and the ability to thrive in a dynamic and fast-paced environment.

Note: This job description is non-contractual, or an exhaustive list and it may be added to or changed to from time to time.

Salary

This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At SFFCU, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for the San Francisco Market is an annual salary of $200,000 to $285,000.

OUR BENEFITS

We have a competitive compensation and benefits package, but the true reward of working for SF Fire Credit Union goes beyond what you’ll see on a pay-stub. We genuinely care our employees and we strive to invest in their professional and personal growth. We’re a relatively small organization at about 200 employees, so you can see the impact of your efforts and the value your contributions bring to our members and fellow employees.

• 401(k) and Employer Match
• Health, Vision, Dental and Life Insurance
• Annual Incentive/Bonus Program
• Tuition Reimbursement Program
• 11 Paid Holidays + Competitive PTO package
• Home & Consumer Loan Program (Discounted Rates)
• Professional development and training programs
• On-demand personal coaching resource
• Wellness Program (Discounted Gym Membership)

“Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.”

We’re working with a fast growing AI startup in SF that’s hiring a Business Development Representative as they continue scaling at pace.

This isn’t a typical BDR role.

You’ll be speaking directly with business owners, running high volumes of conversations, and identifying patterns that actually feed into how the company’s AI systems are trained and improved.

You’re not just generating pipeline. You’re helping build the intelligence layer of the business.

What makes it interesting is the environment:

• High volume, high intensity work

• Direct exposure to how AI systems are built and improved

• Working closely with product, operations, and engineering

• Your insights directly shape how the company scales

• 14 hour days in a fast-paced environment where you learn quickly and see real impact

They’re looking for people who:

• Are early in their career but highly driven

• Think analytically and notice patterns others miss

• Are comfortable speaking with people all day

• Take ownership and move quickly

• Want exposure to AI, product, and operations

SF based, in office

$85K to $125K + bonus

If this sounds interesting, feel free to message me or get in touch.

Project Manager I - Platform Implementation Manager - Remote - San Francisco Bay Area

Russell Tobin & Associates is currently seeking a Project Manager I. You will work for one of our well-recognized online mobile food and delivery platform clients. The ideal candidate will have 3-5 years of work experience in onboarding customers to a new software system, implementation, project management and/or account management.

Apply now for immediate consideration!

Contract: through 07/31/2026- likely to be extended

Location: Remote

Pay Rate: $38. per hour on W2

Project Manager I - Platform Implementation Manager

Remote - but would prefer to have workers local in the following locations:

Preferred Location (Preferred, in Priority) New York City, San Francisco

Secondary Location: (Open To): Phoenix, Los Angeles, Denver, Chicago

About the team Client Commerce Platform is Client's first software-as-a-service business unit – offering a suite of products and services across online ordering, branded mobile apps, loyalty solutions, and more that enable merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first-party channels.

• Within this pod, the Platform Implementation Manager (PIM) Team was created to help our merchants onboard, implement, and grow their business from day one.
• The team supports our merchants after they sign up, through their first weeks live, and delivers top-tier service and support.

We're excited about you because…

• Bachelor's degree or equivalent work experience 3-5 years of work experience in onboarding, implementation, project management and/or account management
• Able to complete tasks accurately, effectively, and on time with superb attention to detail
• Experience working successfully cross-functionally with individual contributors
• Excellent external and internal customer presentation and communication skills
• Tech-savvy: you are curious and able to dig into technical issues and troubleshoot merchant issues before escalating them to engineering

On a day to day, this means

• Working closely with the sales and account management teams to get merchants set up for success from day one:
• Setting up kick off calls and project managing the implementation of Online Ordering, mobile apps, loyalty and gift card programs for our merchants, coordinating with several internal teams to ensure merchants are using our products as soon as they sign up for it
• Technical troubleshooting of issues (within merchants websites and internally) Educating our merchants on our products: answering "how to” questions, proactively guiding and educating them through the transition and set up process and providing operational support during the initial weeks of our products usage
• Collecting and registering feedback from merchants on our products

You will report to the Associate Manager, Strategy & Operations, and work within our Commerce Platform organization.

This primarily remote role, prefer someone close to one of our corporate hubs for easy co-working and collaboration across the team on occasion.

You're excited about this opportunity because you will…

• Drive merchant onboardings & implementations with clear, concise communication.
• Deliver strong presentations and handle merchant frustrations with grace and support.
• Train our merchants on Client's Online Ordering product and functionality.
• Leverage your tech-savviness and curiosity to troubleshoot merchants technical issues.
• Become a product expert and cross-functional subject matter expert on Online Ordering.
• Collaborate and support our sales and account management teams with their merchant implementation challenges.
• Share product and operations feedback with our team on a regular basis to share our team's trajectory and product offerings.
• Meet our team's high bar of internal and external service and timeline goals.
• Highlight opportunities for leadership to improve team workflows and merchant success.
• Be able to achieve immediate results and adapt to an evolving work environment.
• Look for ways to improve and want to shape the direction of the company.

Must be authorized to work in the United States

Why Join?

This role offers the chance to impact financial performance, gain exposure to strong leadership principles, and grow professionally—all with competitive pay and potential for long-term engagement.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors