Engineering Structures Jobs in Hamtramck Wayne County, MI
128 positions found — Page 3
Project description
We are looking for a skilled and detail-oriented Hardware Technician to join our engineering support team. This role is primarily responsible for the installation, configuration, and maintenance of hardware test benches used in product development and validation processes.
Responsibilities
Install, wire, and set up hardware test benches according to engineering requirements and safety standards
Perform regular maintenance, troubleshooting, and repairs on test bench components
Assist engineering teams with hardware integration, diagnostics, and test setups
Maintain inventory of tools, components, and test equipment
Document procedures, configurations, and maintenance logs accurately
Support calibration and functional verification of test systems
Ensure compliance with lab safety protocols and cleanliness standards
Skills
Must have
Associate's degree or certification in Electronics, Electrical Engineering Technology, or a related field
2+ years of experience in hardware setup or lab support environment
Hands-on experience with wiring, soldering, and using diagnostic tools (e.g., multimeters, oscilloscopes)
Familiarity with automotive or electronics test environments is a plus
Strong attention to detail and problem-solving skills
Ability to work independently and in cross-functional teams
Want to start your journey with the Navy?
Apply Now
Officer None
What to Expect
Surface Warfare Officer
More Information
Responsibilities
Surface Warfare Officers (SWOs) are involved in virtually every aspect of Navy missions. As a SWO, you may be in charge of any number of shipboard operations and activities while at sea, working with or within any of these specialized forces:
Aircraft Carrier Forces: Provide and coordinate air, submarine and surface ship defense for aircraft carriers.
Cruiser-Destroyer Forces: Provide ship attack and defensive measures with a wide array of missile and fire power capabilities, providing anti-air, -submarine and -surface warfare support.
Amphibious Forces: Embark and transport vehicles, equipment and personnel for amphibious assault operations.
Combat-Logistics Forces: Provide combatant ships with fuel, ammunition, food and supplies, and provide repair, maintenance and rescue capabilities through Fleet Support Ships.
Mine Warfare Forces: Detect, identify and neutralize threats from hostile use of maritime mines.
You may also be interested in becoming a Surface Warfare Officer within the prestigious Navy Nuclear community where you will have the opportunity to work on some of the world's most powerful nuclear-powered submarines and aircraft carriers.
Work Environment
As a Surface Warfare Officer, you will work at sea and on shore, in a variety of environments. Sea duty could place you aboard ships within the fleet. Shore duty may involve a tour of duty at the Pentagon, a student assignment at the Naval Postgraduate School in Monterey, CA, or command and management positions at shore bases and stations around the world.
Training & Advancement
Those pursuing an Information Professional Officer position are required to attend Officer Candidate School (OCS) in Newport, RI.
Unless they have already been commissioned through the Naval Academy or ROTC, those pursuing a Surface Warfare Officer position are required to attend Officer Candidate School. Newly commissioned SWOs can expect an advanced training process that includes comprehensive training at sea and ashore.
Newly commissioned Surface Warfare Officers will be assigned to a surface ship, leading a team of Sailors responsible for a component of the ship - anything from electronics to weapons to engineering systems. In this setting, Officers are working toward full Surface Warfare qualification.
After completing these initial sea tours, Surface Warfare Officers may be selected to serve on high-level staffs, commands or strategic projects or they may be selected to work in recruitment. The ultimate goal for many: to one day command their own ship.
Promotion opportunities are regularly available but competitive and based on performance.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian sector.
Education Opportunities
Wherever you are in your professional career, the Navy can help ease your financial burdens and advance your career with generous financial assistance and continuing education programs. Beyond professional credentials and certifications, Surface Warfare Officers can advance their education by:
- Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
- Completing Joint Professional Military Education (JPME) at one of the various service colleges
Qualifications & Requirements
A degree from a four-year college or university is a minimum educational requirement to become a Commissioned Officer.
There are different ways to become a SWO. If you're a high school student or an undergraduate, you can enter through the Naval Reserve Officers Training Corps (NROTC) or through the U.S. Naval Academy. Those already having a degree attend Officer Candidate School (OCS), a 12-week Navy school in Newport, RI.
All candidates must also be U.S. Citizens.
General qualifications may vary depending upon whether you're currently serving, whether you've served before or whether you've never served before.
Part-Time Opportunities
There are part-time opportunities available as a Surface Warfare Officer.
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Surface Warfare Officers in the Navy Reserve typically work at a location close to their homes.
For annual training, Surface Warfare Officers may serve anywhere in the world, whether on a ship at sea or at bases and installations on shore.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Surface Warfare Officers in the Navy Reserve serve in an Officer role. Before receiving the ongoing professional training that comes with this job, initial training requirements must first be met.
For current or former Navy Officers (NAVET): Prior experience satisfies the initial leadership training requirement - so you will not need to go through Officer Training again.
Officers who previously held a commission in another United States Military Service, National Oceanic and Atmospheric Administration, Public Health Service, or United States Coast Guard are exempt from attending ODS or LDO/CWO Academy.
Compare Navy Careers
See how a career as a Surface Warfare Officer compares to other Navy jobs.
Compare roles, pay and requirements for each job now.
Job Summary
Under the direction of the Director of Sales - Automotive/Transportation, the Automotive Key Account Manager will focus on managing assigned tier accounts to enable sales growth. This will be achieved while maintaining HellermannTyton's Quality and EHS certifications by supporting all corporate policies, procedures, work instructions, and required documentation."
Essential Functions:
- Establish strategies and actions with assigned tier accounts that will lead to growth in North America.
- Communicate consistently with global key account managers on assigned accounts to leverage global opportunities into sales for North America, as well as provide the global team with insights from North American activities to maximize global sales growth.
- Work very closely with the North American sales team to ensure assigned tier account activities, including specification, design, and pricing, at each OEM are managed most efficiently.
- Strengthen relationships with key tier account corporate design and purchasing personnel to communicate activities and opportunities from each OEM account into a comprehensive picture.
- Effectively present HellermannTyton's global strengths and capabilities to key account drivers to strengthen brand perception and increase vision for opportunities.
- Work with HellermannTyton North American sales team on OEM calls to further sales on key platforms and initiatives.
- Establish relationships within assigned tier accounts to generate new opportunities for HellermannTyton.
- Generate automotive production forecasts from IHS Automotive and analyze data as it pertains to HellermannTyton's customers or business potential.
- Proactively create recommendations for improvements to grow HellermannTyton's automotive business.
Other Functions
- Attend industry events as required.
- Provide effective project management tracking for stated goals.
Success in this role will require
- Strong skills in strategic planning and execution.
- Polished and effective salesmanship
- Ability to develop sales opportunities through a variety of channels
- Ability to close opportunities either directly or in conjunction with HellermannTyton North American sales team.
- Superior skills in tracking and execution of key opportunities
- Outgoing personality with the ability to connect with customer contacts who can directly or indirectly influence increased sales of HellermannTyton's solutions.
- Natural ability to create and support a team atmosphere.
- Technical ability to work with design engineers - read and interpret product drawings, make suggestions for improvements, and understand the CAD/technical environments in which they work.
- Ability to understand ROI principles and work toward creating more profitable sales
- Effective time management of key projects.
- Excellent verbal and written communication skills.
- Ability to work cross-functionally with all departments of an organization.
- Knowledge of IATF16949 quality systems and ISO14001 environmental systems.
What You'll Bring
- Bachelor's degree required. Business or engineering degree preferred.
- Minimum three years of experience working for a manufacturer in the automotive market.
- Proven history of growing sales through effective key account management
- Must have the ability to build and execute strategies, as well as develop and close sales opportunities
- Ability to read and interpret engineering drawings.
- Understanding of basic financial principles surrounding ROI and quoting.
- Must have high energy and the ability to build and support a team atmosphere.
- Must have proven project management and organizational skills.
- Proven ability to multitask
- Excellent communication skills - both verbal and written
- Advanced Microsoft Office skills, especially Microsoft Excel and PowerPoint
- Highly organized and detail-oriented
- Must be willing to travel globally.
- Must have a valid driver's license, with an acceptable driving record, along with adequate insurance.
By applying for a position with HellermannTyton, you understand that should you be made an offer, it will be contingent on your undergoing and successfully completing a background check through the use of our 3rd party supplier. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, criminal check, driving history, and drug test. You will be notified during the hiring process of which checks are required by the position.
HellermannTyton Corporation is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
The Director of Direct Procurement is a newly created role, working for a specialized manufacturing and design company located in Madison Heights, of Detroit, Michigan. The company focuses on safety products used in healthcare and institutional environments.
The post holder will be site-based and responsible for developing and implementing the sourcing strategy for the U.S. side of the business. This is a greenfield role that requires a highly hands-on individual capable of reviewing the existing supplier base and transforming it into a scalable, fit-for-purpose supply network as the business enters a phase of significant growth.
The role involves procuring materials, components, and services that are directly used in the company’s products and core operations. The focus will be on driving cost efficiency, ensuring supply reliability, and building strong, long-term supplier partnerships that support operational and production objectives.
The position requires close collaboration with cross-functional teams including operations, engineering, finance, and logistics to ensure the timely availability of critical materials while continuously optimizing total cost of ownership.
Key Responsibilities:
Strategic Sourcing
- Develop and implement sourcing strategies for direct materials and components.
- Identify and evaluate suppliers based on cost, quality, delivery performance, and sustainability.
- Conduct market analysis to identify opportunities for cost reduction and supply chain improvement.
Supplier Management
- Build and maintain strong relationships with key suppliers.
- Lead negotiations for pricing, contracts, and long-term agreements.
- Monitor supplier performance and ensure compliance with company standards.
Procurement Operations
- Manage purchase orders and ensure timely procurement of direct materials.
- Coordinate with internal teams to forecast demand and maintain optimal inventory levels.
- Resolve supply chain issues and minimize disruptions.
Cost Optimization
- Identify cost-saving opportunities through supplier consolidation, contract negotiations, and process improvements.
- Implement total cost of ownership (TCO) analysis for sourcing decisions.
Risk Management
- Monitor supply chain risks and develop contingency plans.
- Ensure compliance with procurement policies, regulations, and ethical standards.
Qualifications & Experience
- Ideally degree educated ideally in Supply Chain Management, Business Administration, Engineering, or a related field.
- 5–10 years of experience in direct procurement or sourcing, preferably in manufacturing, logistics, or industrial sectors.
- Strong negotiation and supplier management skills.
- Analytical mindset with strong problem-solving capabilities.
What my client Offers
- Competitive salary and performance-based bonuses
- Opportunities for career development within the global procurement function
- Collaborative and international working environment
The PVI Audit team is a highly specialized group that plays a lead role in supplier overpayment root cause analysis, and end to end process improvements to mitigate risk for Global Purchasing contracts. PVI is responsible to proactively identify supplier overpayment situations, collaborate with Global Purchasing and Supply Chain to recover the overpayment, and ensure that contracts are updated to reflect accurate contract pricing. Work requires collaboration with purchasing, finance, technical accounting, and engineering.
Responsibilities:
• Analyze contracts to identify contract errors and recovery opportunities
• Deliver high-quality audit results to communicate the contract issues to purchasing
• Work with key stakeholders to review audit results and agree on recovery approach
• Support purchasing in negotiations with suppliers
• Drive timely closure of open audits and recovery of overpayments
• Meet targets on key metrics including contract touch rate, study aging, and cost recoveries
• Perform special studies as requested by stakeholders
Review contract reports to identify saving opportunities.
FINANCIAL ANALYST – GBS PVI
The Process Validation and Improvement ("PVI") team is a highly specialized group that plays a lead role in root cause analysis and end-to-end process improvements to mitigate risk for Global Purchasing contracts. PVI is responsible to proactively identify supplier overpayment situations, collaborate with Global Purchasing to recover the overpayment amount and ensure that contracts are updated to reflect accurate contract pricing. The team is aligned with Global Purchasing and Supply Chain, Finance, Engineering and other supporting staff in carrying out contract pricing accuracy.
The Financial Analyst role reports to a Finance Supervisor, GBS PVI and the responsibilities of the position are to:
Key Leadership Competencies
• Customer Focus
• Decision Making
• Drive for Results
• Interpersonal Savvy
• Teamwork
• Organizing
Key GBS Skill Clusters
• Functional Expertise
• Implementer
• Change Management
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Title: Behavioral Health Specialist - Requires LMSW-C, LPC or LMFT
Company: Oak Street Health
Role Description:
The purpose of a Behavioral Health Specialist at Oak Street Health is to provide care management services and to provide evidence-based short-term psychotherapy to our patients with behavioral health needs. The Behavioral Health Specialist is a key resource for Care Teams across a region of Oak Street Health primary clinics. They are responsible for coordinating and supporting behavioral healthcare for our patients, in collaboration with Care Teams and a psychiatric consultant. The Behavioral Health Specialist will assess the needs of patients, make referrals to appropriate behavioral health resources and specialists, and provide short-term counseling and evidence-based treatments as indicated. This role has the potential option for remote work days based upon achievement and maintenance of program metrics.
Core Responsibilities:
- Collaborate with the primary care teams to identify appropriate patients to refer to the Oak Street Behavioral Health Program
- Screen and assess patients for common mental health and substance use disorders
- Develop care plans and provide or facilitate referrals to Oak Street’s psychiatric consultant and/or external resources
- Provide short-term counseling and evidence-based treatments
- Coordinate care with Oak Street’s psychiatric consultant, including warm handoffs for telehealth visits and collaboration on care plans
- Develop relationships with primary care teams and consistently communicate changes in behavioral health care plans
- Accurate and timely documentation of patient encounters and counseling sessions in Oak Street’s electronic medical record
- Participate in regional and organizational efforts to advance Oak Street’s Behavioral Health Program through workshops, feedback sessions, and surveys
- Possibly covering multiple clinics, depending on the maturity and panel sizes of those clinics
- Other duties, as assigned
What are we looking for?
Required:
- Master’s Degree in the field of mental health counseling/healing arts required from an accredited school (Social Work, Counseling, Marriage and Family Therapy, etc.)
- Highest clinical level of license (or local equivalent)
- Experience with screening for common mental health and/or substance use disorders
- Experience with assessment and treatment planning for common mental health and/or substance use disorders
- Familiarity with brief, structured intervention techniques (e.g., Motivational Interviewing, Behavioral Activation, Problem Solving, Cognitive Behavioral, etc.)
- US work authorization
Strongly Preferred:
- Proficiency in providing brief, structured intervention techniques (e.g., Motivational Interviewing, Behavioral Activation, Cognitive Behavioral)
- Working knowledge of differential diagnoses of common mental health and/or substance use disorders
Preferred:
- Proficient PC skills
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$66,575.00 - $142,576.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 10/30/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Associate Attorney – Trial Mentorship Program (1–2 Years Experience)
Hybrid Schedule | Competitive Compensation
We are seeking a motivated Associate Attorney (1–2 years of experience) to join our growing PI litigation team through a structured Trial Mentorship Program designed to accelerate courtroom development and transition you into managing your own caseload.
This is not a back-office drafting role. You will work directly under a senior trial attorney in a defined 12-month courtroom development track built to provide meaningful litigation exposure and a clear path to independent case responsibility.
What You Can Expect
You will receive hands-on mentorship and progressive responsibility, including:
- Direct collaboration with a senior litigator on active cases
- Deposition participation and preparation
- Trial preparation and courtroom exposure
- Involvement in case strategy sessions
- Motion drafting and argument opportunities
- Gradual assumption of case responsibility
- A defined path to managing your own docket
Our goal is to develop trial-ready attorneys, not long-term support associates.
Development Path
Month 0–3: Shadowing, drafting, and strategic case involvement
Month 3–6: Increased deposition and hearing participation
Month 6–12: Transition into partial caseload responsibility
12+ Months: Independent docket with continued senior mentorship
Compensation & Schedule
- Competitive compensation based on experience
- Annual year-end bonus opportunity
- Compensation reviewed as caseload and responsibility increase
- Hybrid schedule available
We understand flexibility matters. This role offers a hybrid work structure while maintaining meaningful in-office collaboration for litigation development.
Ideal Candidate
- 1–2 years of litigation experience
- Strong interest in courtroom advocacy and trial work
- Eager to learn directly from a senior trial attorney
- Motivated to build and manage an independent caseload
- Strong writing, analytical, and communication skills
If you are looking for a clear path to becoming a confident trial attorney with real courtroom exposure and long-term growth, we would welcome the opportunity to connect.
A Note to Applicants
Every resume submitted for this position is personally reviewed by a member of our team — not by AI software. We value the time and effort you put into your application and ensure it receives thoughtful consideration.
Remote working/work at home options are available for this role.
Bill Watts at Robert Half is working with a growing national construction company who is looking to directly hire a Regional Controller to this long tenured team! This person provides financial leadership across a multi‑state construction region, ensuring accurate financial reporting, robust project/job costing, disciplined cash and WIP management, and strong internal controls. This role partners closely with Regional Operations, Project Executives, Controllers and Project Managers to drive profitability, improve forecast accuracy, manage risk, and support strategic growth.
Key Responsibilities
Project & Job Costing
- Own end‑to‑end job cost accounting: cost code structures, budget uploads, cost‑to‑complete, committed costs, and forecasting.
- Review project cost reports (labor, equipment, materials, subcontract, indirect) and lead monthly cost review meetings with PMs/Operations.
- Validate change orders (issued/received), ensuring scope alignment, pricing integrity, and timely revenue/cost recognition.
- Oversee labor productivity tracking (earned vs. actual hours), equipment utilization, and indirect allocation methodologies.
- Standardize cost controls across projects; ensure proper use of cost codes, work breakdown structures, and documentation.
WIP & Revenue Recognition
- Lead monthly WIP/POC process (percent‑complete) including EAC updates, margin fade analysis, and risk/opportunity registers.
- Ensure GAAP/ASC 606 compliance for revenue recognition, contract assets/liabilities, and variable consideration.
- Prepare and present WIP schedules, backlog analysis, and margin bridges for executive review.
Financial Close, Reporting & Audit
- Own the regional month‑end close (journal entries, accruals, intercompany, account reconciliations) and deliver timely, accurate financials.
- Produce dashboards: regional P&L, divisional/project profitability, SG&A, cash flow, DSO/DPO/working capital KPIs.
- Coordinate external audits, internal controls testing, and SOX/compliance (if applicable).
- Maintain a clean balance sheet (retentions, contract assets/liabilities, inventory, fixed assets, prepaids, leases).
Cash, Billing & Collections
- Oversee billing cycles (schedule of values, T&M, unit price), lien waivers, and retainage tracking.
- Partner with PMs to improve billing timeliness/accuracy, aged A/R, and change order billings; resolve disputes.
- Forecast cash flow at project and regional levels; manage vendor terms and DPO to optimize working capital.
Subcontractor/Vendor Compliance & Risk
- Ensure subcontractor compliance (COIs, bonds, W‑9, prequal, waivers) and monitor exposure to at‑risk subs.
- Support procurement with purchase commitments, price locks, and material escalation clauses.
- Partner with Legal/Operations to manage claims, disputes, and closeout.
Systems, Process & Team Leadership
- Lead continuous improvement across ERP, field tools, timekeeping, and procure‑to‑pay.
- Mentor and develop regional accounting staff; ensure cross‑training, clear RACI, and scalable processes.
- Champion data integrity and field‑to‑finance alignment (PMIS ↔ ERP) with standardized SOPs.
- Implement internal controls for cash disbursements, approvals, and asset safeguarding.
Required Qualifications
- Bachelor’s in Accounting, Finance, or related field; CPA or CMA preferred.
- 7+ years progressive accounting/finance experience, with 3+ years in construction (commercial, heavy civil, utilities, or industrial) highly preferred.
- Strong command of job costing, WIP/percentage‑completion revenue recognition, and change order accounting.
- Hands‑on experience with large ERPs and advanced Excel/BI.
- Proven leadership of multi‑site teams; excellent communication with Operations/PMs.
- Demonstrated success improving close cycles, forecast accuracy, and working capital.
Preferred Experience
- Union and certified payroll preferred.
- Heavy equipment costing, owned fleet charge‑out rates, and utilization analytics.
- JV and joint‑check administration; bonded projects.
- Multi‑entity, multi‑state tax considerations (sales/use, property, contractor’s tax).
- Power user of Power BI/Tableau; experience implementing ERP/PMIS integrations.
Core Competencies
- Operational Partnership: Collaborates with PMs/Operations; converts data into decisions.
- Ownership & Urgency: Meets deadlines, anticipates issues, resolves blockers.
- Process Improvement: Standardizes workflows; strengthens controls and visibility.
- Leadership & Communication: Develops talent; clear executive and field communication.
- Risk Management: Identifies margin fade, scope creep, unapproved change exposure.
Key Performance Indicators (KPIs)
- WIP Accuracy: Variance between WIP forecast and actuals; margin fade/improvement.
- Close Cycle Time: Days to close; % on‑time/accurate reconciliations.
- Billing & Collections: DSO, % current A/R, retainage aging, CO turnaround time.
- Cash & WC: Cash forecast variance, DPO/DSO/CCC improvements.
- Project Costing Discipline: % projects with timely EAC updates, CO documentation quality, % field timesheets approved on time.
- Audit & Controls: Deficiency rate, timely remediation, policy adherence.
Assistant Project Manager
Location: Warren, Michigan (100% in-office)
Travel: Less than 25%
Reports To: President
Company: Crown Enterprises, LLC
Role Overview
We are seeking a self-motivated and detail-oriented Assistant Project Manager to join our Property Operations team. This is a great opportunity for someone early in their career to gain hands-on experience in real estate development, property maintenance, and small-scale projects—while working with a portfolio that stretches across North America.
Key Responsibilities
- Addressing and curing property violations and municipal compliance issues.
- Coordinating property services such as lawn care, snow removal, and site cleanup (e.g., illegal dumping).
- Managing small construction and repair projects involving one or two trades (e.g., paving, fencing, signage).
- Communicating with contractors, service providers, and local agencies.
- Conducting site visits and inspections across regional locations.
- Assisting senior team members with project tracking, documentation, and reporting.
Ideal Candidate Profile
- Bachelor’s degree in Construction Management, Engineering, Real Estate, or a related field preferred (or equivalent experience).
- 1–2 years of experience in construction, property management, or facilities operations.
- Ability to work in a fast-paced environment, take ownership of projects to completion, and act with a sense of urgency.
- Excellent verbal and written communication skills.
- Excellent multitasking and prioritization skills, with a strong attention to detail.
- Must be available to work full-time in-office at our Warren, Michigan headquarters
- Willingness to travel occasionally to sites across North America
About Crown Enterprises, LLC
Crown Enterprises, LLC is a privately held real estate development and management firm headquartered in Warren, Michigan. With assets spanning 47 U.S. states, Canada, and Mexico, we specialize in transportation-related facilities for our affiliates and other leading corporations.
Location: Dearborn, MI (Remote)
Employment Type: Full-Time Contract
Pay: $83-87 per hour
Description: We are seeking a Product Manager to lead the vision, strategy, and execution of a next-generation Data Attribution & Intent Platform that powers multiple virtual agents across chat, SMS, and voice channels. This platform will orchestrate customer intent detection, manage guardrails to prevent hallucinations, ensure compliant responses, and generate actionable performance insights through leading and lagging indicators. You will own the product lifecycle—from discovery to delivery—ensuring our AI-driven experiences are reliable, measurable, and continuously improving. This role sits at the intersection of AI safety, customer experience, analytics, and automation. You will shape how intelligent systems responsibly interact with customers at scale—ensuring trust, measurable outcomes, and continuous optimization.
Responsibilities:
- Define and execute the roadmap for an enterprise-grade Intent & Attribution Platform supporting multi-channel (chat, SMS, voice) virtual agents
- Establish a scalable architecture that integrates with conversational AI systems, CRM platforms, knowledge bases, analytics tools, and contact center systems.
- Lead the development of intent classification frameworks across customer touchpoints
- Define response validation pipelines that include: Knowledge grounding and citation requirements. Policy enforcement checks. Confidence scoring and escalation thresholds
- Design and implement attribution models that measure- Leading indicators: intent recognition accuracy, containment prediction, response confidence, latency, user sentiment; Lagging indicators: deflection rate, call reduction, resolution rate, CSAT, repeat contact rate
- Define automated and human-in-the-loop quality scoring models
- Collaborate with Engineering, Data Science, UX, Compliance, Contact Center Operations, and Customer Success
Requirements:
- Bachelor's Degree
- 10+ years of Product Management experience (AI/ML, conversational AI, or analytics platforms preferred)
- Agile Software Development
- Artificial Intelligence & Expert Systems
- Business Strategy
Preferred:
- Strong understanding of: Intent modeling & NLP systems LLM guardrails and hallucination mitigation techniques Attribution modeling & performance analytics
- Conversational platforms (chat, SMS, voice IVR)
- Experience with enterprise SaaS platforms and API-driven architectures
- Proven ability to define metrics frameworks and performance dashboards
- Strong analytical mindset and ability to work with data scientists and engineers