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Telecom Engineer (CX Platforms & Automation)

We're looking for a forward-thinking Telecom Engineer to design and deliver intelligent, cloud-based customer engagement solutions using NICE CXone, on behalf of a leading automotive manufacturer!

This role goes beyond traditional telecom - you'll build scalable, AI-driven communication platforms that connect businesses with their customers across voice, chat, and digital channels.

What You'll Do

• Design and implement modern, cloud-native contact center solutions
• Build and optimize systems including:
• ACD, IVR, Auto Dialers & Omnichannel journeys
• Workforce Management (WFM) & Interaction Analytics
• CRM and survey integrations (e.g., Medallia)
• Develop custom scripts and workflows using NICE CXone Studio
• Create and maintain API integrations and web services
• Enhance solutions using JavaScript, Python, C#, and Java
• Troubleshoot and optimize performance, scalability, and reliability
• Collaborate with stakeholders to translate business needs into technical solutions
• Present solutions and demos to leadership teams

What You Bring

• Hands-on experience with NICE CXone (Studio, Omnichannel, WFM, Analytics)
• Strong understanding of contact center technologies and KPIs
• Experience with dialer platforms such as LiveVox
• Solid experience with APIs, integrations, and scripting
• Knowledge of IVR, AI automation, and customer journey design
• Strong communication and problem-solving skills

This isn't just telecom; it's the future of customer communication engineering.

Apply now and help build smarter, faster, more human customer experiences.

VVentis Medical is in full-scale production of HeroVent, the next-generation portable ventilator cleared under FDA 510(k). We need an engineer who can bridge Electrical, Mechanical, Software, and Manufacturing Engineering to support manufacturing and our contract manufacturer to drive quality and capacity.

The ideal candidate possesses both a high level of technical expertise and an innate passion to build. You will play a critical role in creating and refining designs and processes in order to improve the product design, manufacturability, quality, and productivity. 

You will manage and oversee the manufacturing of a medical device by our contract manufacturer. Real world experience in medical device development, production, and quality processes under FDA good manufacturing practices and ISO standards required.

DUTIES AND RESPONSIBILITIES:

• Oversee the manufacturing of an FDA regulated medical device
• Contribute to the design of specific components
• Create and maintain structured, multi-level BOMs ensuring linkage between CAD and ECOs
• Generate and drive Engineering Change Requests/Orders (ECR/ECO); document rationale, verification and validation
• Act as the a technical liaison to injection molders, machining houses, PCB fabs, and EMS partners - translating GD&T, cosmetic standards, and regulatory requirements into clear supplier deliverables
• Release controlled CAD/STEP/DXF packages, review tool-design and steel-safe changes, and approve first-article samples (FAI) 
• Rapid-prototype concepts with 3-D printing, CNC, and casting techniques
• Create and maintain work instructions and manufacturing specifications
• Collaborate cross-functionally to facilitate production process and evaluate potential changes
•  Executing design change implementations and supports the overall design change process
•  Evaluating the manufacturing processes for opportunities in productivity gains
•  Identifying manufacturing issues (design/process/component) and drive resolution by participating on cross-functional or project teams
• Researching and resolving electro-mechanical, production assembly and/or test issues in a timely manner
• Prepare all documentation in accordance with FDA regulations including 21 CFR Part 11 
• Creating new templates updating and revising Supplier Quality Agreements and quality requirement
• Perform detail risk assessment based on patient safety, product quality and data integrity
• Perform verification/validation to confirm design specifications and evaluate potential failure modes
• Coordinate project schedule with customers, supply chain, internal resources, and supervisors
• Documentation and organization of design-related data / technical drawing packages following design and revision controls per ISO 9001 and internal standard practice. Knowledge of ISO 13485 is desired
• Work independently on assignments and multi-task on several projects

QUALIFICATIONS: 

• At least 3 years direct relevant experience in medical device manufacturing
• Bachelor's Degree or higher in Mechanical Engineering or Industrial Engineering
• On site in Carrollton, Tx (Required majority of time)
• Excellent oral and written communication skills
• FDA/ISO/Med Device experience required
• Willing to travel up to 10%

Must be local to TX

Role Overview

• He’s ideally looking for someone with 13+ years of experience, strong architecture depth, and the ability to clearly explain designs.
• Must have experience using AI is used in day‑to‑day development.
• Must have experience as a API Developer to lead the development and deployment of our backend services. In this role, you will be the bridge between our PostgreSQL database and React frontend, responsible not only for writing high-performance Python code but also for architecting the CI/CD pipelines that bring our applications to life. You will ensure our integration layers are scalable, secure, and automatically deployed.

Job Summary

We are seeking a Principal-level Full Stack Lead Developer with 13+ years of experience to drive high-priority engineering workstreams. This role is for a technical heavyweight who can lead new projects in parallel with existing leadership while maintaining exceptional architecture depth. You will be responsible for the full lifecycle of high-performance FastAPI and React applications, ensuring they are resilient, observable, and scalable. We expect a leader who views AI development tools as a force multiplier for velocity and can clearly articulate complex design decisions to stakeholders.

Key Responsibilities

• Project Sovereignty: Independently lead and deliver new, complex workstreams from inception to launch, acting as a technical peer to existing leadership (e.g., Sai).
• System Architecture: Design and defend distributed microservices and event-driven architectures. You must be able to clearly whiteboard and communicate design patterns to both technical and non-technical audiences.
• Hands-on Execution: Maintain high-velocity output of clean, production-grade code using FastAPI (Python) and React (TypeScript).
• Platform Reliability: Architect and implement global Error Handling frameworks, centralized Logging (e.g., OpenTelemetry, ELK), and API Management strategies including Rate Limiting and versioning.
• Event-Driven Messaging: Oversee the implementation of asynchronous service communication using ActiveMQ or AWS EventBridge.
• AI-Augmented SDLC: Deeply integrate AI coding tools (e.g., CloudCode, Cursor, GitHub Copilot) into daily workflows to accelerate prototyping, refactoring, and automated testing.
• Engineering Mentorship: Foster a culture of excellence through rigorous code reviews and by unblocking senior engineers on complex technical hurdles.
• Product Collaboration: Work closely with Product Managers to turn high-level roadmaps into technical reality, providing accurate estimates and identifying technical risks early.

Required Skills & Qualifications

• Experience:13+ years of professional software development with a proven track record of leading large-scale products.
• Tech Stack Mastery: Expert-level FastAPI (Async Python) and modern React (Hooks, TypeScript, Performance Profiling).
• Advanced Governance: Hands-on experience with API Gateway patterns, request throttling, and securing distributed systems (OAuth2/JWT).
• Observability & Messaging: Deep knowledge of structured logging, distributed tracing, and message brokers (ActiveMQ or EventBridge).
• AI Tooling: Advanced proficiency in using AI tools for Fast Development to reduce manual overhead and multiply team output.
• Database & Infrastructure: Expert-level PostgreSQL (tuning/indexing), Redis (for caching/rate-limiting), and container orchestration (Kubernetes/Docker).
• Communication: Exceptional ability to translate technical "scars" and architectural risks into clear business impact.

Are you an experienced IT Operations Specialist with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced IT Operations Specialist to work at their company in Plano, TX.

Position Summary: Following standard operating procedures, Data Centre Operational Services staff provision, operate, monitor, and control a wide variety of sophisticated online computer applications and physical system configurations for a multiple-site, enterprise data processing organisation.

Primary Responsibilities/Accountabilities:

• Staff meet the service needs of both internal and external customers.
• These systems support both patient care and administrative functions throughout *** and affiliations.
• Perform routine tasks to maintain computer equipment and their peripherals.
• Provide prompt and courteous assistance at all times.
• May perform additional functions as detailed by the immediate supervisor, including the installation, move, and de-installation of racks and computer systems.
• Perform shipping and receiving functions for data center hardware and related equipment.
• Inspect deliveries for accuracy and damage; reconcile against purchase orders and packing documentation.
• Process equipment returns (RMA), ensuring proper documentation, packaging, and tracking
• Maintain accurate inventory and asset tracking records
• Assist with diagramming and updating data centre rack configurations
• Ensure proper handling, storage, and physical care of IT equipment. Maintain a clean, organised, and secure data centre staging and storage area
• Equipment racking, connectivity, and cable management. Inventory Management of Onsite Supplies.
• Issue Identification & Escalation: Identify discrepancies, delays, or equipment issues and escalate appropriately to the Project Manager, technical team, or vendor.
• Coordinate with vendors to resolve shipping or hardware issues
• Ensure issues are fully resolved and properly documented
• Documentation & Compliance: Maintain detailed and accurate operational records

Qualifications:

• Knowledge of and proficiency in data center concepts, practices and procedures within field.
• Ability to read, understand and communicate on-line Standard Operations Procedures.
• Ability to understand specified hardware and software used.
• Ability to troubleshoot, prioritize and escalate problems effectively.
• Demonstrates ability to learn and apply new technology.
• Ability to work calmly in difficult situations and form logical conclusions.
• Proficient verbal and written communication skills using English is necessary.
• Associate's degree in Computer Science, Information Systems, Engineering, or a related field.
• Two (2) years of demonstrated technical experience in computer operations.
• High School Diploma or GED.
• Four (4) years of demonstrated IT technical experience focused on computer operations within a large, complex organization.
• Foundational understanding of data center infrastructure, including servers, storage systems, and structured cabling. Basic familiarity with rack layouts and physical hardware configurations.Centre Ability to read and interpret equipment quotes, packing slips, bills of materials, and technical documentation. Understanding of standard data centre safety, compliance, and operational practices. Experience with shipping/receiving operations

Preferred:

• Experience working with healthcare technology.
• Bachelor's degree or higher in Computer Science, Information Systems, Engineering, or a related field.
• This role supports physical infrastructure activities, inventory control, documentation, and coordination with project managers, technical teams, and vendors.

Location: Dallas–Fort Worth, TX

Type: Full-Time Executive

Industry: Specialty Retail • Grocery • CPG • Food Manufacturing

Reports to: CEO

Sara’s Mediterranean Market is one of the fastest-growing specialty food companies in Texas, known for our award-winning bakery, curated grocery experience, and high-volume fresh food departments. With over 30 years of history and a major expansion underway—including a new 35,000 sq ft flagship in Frisco and rapidly growing manufacturing capabilities through BMF Baking Co.—we are building a world-class, multi-unit, multi-channel enterprise.

We are now seeking a transformational Chief Operating Officer (COO) to help us scale from a founder-led organization to a sophisticated, operationally excellent, financially disciplined company capable of doubling and tripling in value over the next 3–5 years.

The COO will be the operational engine of the company—responsible for building systems, people, financial discipline, and scalable infrastructure across all locations. This executive will oversee day-to-day operations, drive the P&L, and partner directly with the CEO to execute our long-term vision.

This role is perfect for a leader who has grown high-volume grocery, specialty retail, or food manufacturing operations and knows how to take a family-owned business into its next era of disciplined, sustainable growth.

Operational Excellence

• Own all store operations across departments: grocery, produce, bakery, grill, and butcher shop
• Standardize SOPs and operational systems across locations
• Build a high-performance culture with clear expectations, KPIs, and accountability
• Improve efficiency, reduce shrink, and elevate customer experience

Financial Discipline & P&L Management

• Lead weekly/monthly P&L reviews with department heads
• Build budgeting, forecasting, and labor models
• Create inventory, waste, and cost-control systems
• Partner with CFO on financial strategy, reporting, and capital planning

Expansion & New Store Development

• Lead the execution of our new Frisco flagship (35,000 sq ft, 2026 opening)
• Build repeatable store-opening playbooks for future growth
• Manage vendor relationships, construction timelines, and critical-path decisions

Leadership & Organizational Development

• Coach and develop department leaders and GMs
• Create scalable reporting structures and performance dashboards
• Strengthen communication and alignment across the company

• A proven operational leader with 10+ years in grocery, specialty retail, or food manufacturing
• Experienced running $50M–$200M+ P&Ls
• Strong in financial management, decision-making, and execution
• Obsessed with systems, discipline, efficiency, and accountability
• Comfortable building an organization that can scale from 2 stores → 5 → 10
• A strategic partner who ensures the CEO can focus on vision, partnerships, and growth
• A builder who thrives in a fast-paced, entrepreneurial environment

• Whole Foods Market
• H-E-B
• Wegmans
• Sprouts
• Fresh Market
• High-growth CPG or food manufacturing
• Multi-unit grocery/retail operators

• Rare opportunity to transform a 30-year family brand into a category-defining regional chain
• Direct impact on doubling or tripling enterprise value
• A leadership team deeply committed to growth, quality, and guest hospitality
• Competitive executive compensation package
• Ability to build the systems, culture, and structure that will shape the company for the next decade

If you are a builder, a disciplined operator, and a leader who can turn vision into execution, we’d love to meet you.

Apply directly via LinkedIn or email your resume to:

*Securian Financial the internal position title is Engineering Sr Analyst or Engineering Consultant. Title and salary will be determined based on applied skills.*

Position Summary:

Join theEnterprise Partner Solutions (EPS)team as aLicensing and Compensation Engineer, where you'll drive innovation in partner experience using cutting-edge SAP technologies. This team envisions a future where every financial producer is empowered from day one through intuitive, reliable, and scalable technology. Our engineering team is committed to transforming the producer experience by delivering back-end systems that simplify onboarding, ensure compliance in licensing, and guarantee timely and accurate compensation. We strive to be the trusted backbone of producer operations, enabling our company to grow with confidence and integrity. If you're passionate about engineering solutions that make a measurable impact, this is your opportunity to shape the future of partner engagement at scale.

Responsibilities include but not limited to:

• Support and maintain SAP technologies related to partner compensation and licensing, including APM (ICM), ALM, OK2, and Advanced Workflow.

• Perform analysis, design, development, and integration on medium to high level complexity assignments.

• Develop and support automation capabilities through webservices and APIs.

• Troubleshoot and resolve incidents across the licensing and compensation platform, including integrations with internal and external systems.

• Collaborate with product analysts, quality engineers, and business stakeholders to deliver enhancements and ensure platform stability.

• Analyze job failures, support tickets, and backlog stories to identify trends and drive continuous improvement.

• Participate in Agile ceremonies and contribute to sprint planning, story refinement, and retrospectives.

• Document technical processes and contribute to knowledge sharing across the EPS team.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience.

• 3+ years of experience supporting SAP technologies, preferably in compensation or licensing domains.

• Familiarity with SAP ICM/APM and ALM modules.

• Strong problem-solving skills and ability to manage multiple priorities.

• Excellent communication skills and ability to work cross-functionally.

• Experience with Agile methodologies and DevOps practices is a plus.

Preferred Qualifications:

• SAP Certification in relevant Modules

• Development Languages: Java, Groovy, SQL, Git, IntelliJ, webservices

• Understanding of compensation payment structures for agents and familiarity with licensing and regulatory compliance frameworks governing producer eligibility to sell products.

• Ability to work independently and as part of a collaborative team.

• Commitment to continuous learning and process improvement.

#LI-hybrid **This position will be in a hybrid working arrangement.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes) you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability

• Pride at Securian Financial

• Securian Young Professionals Network

• Securian Multicultural Network

• Securian Women and Allies Network

• Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

To view our privacy statement click here

To view our legal statement click here

Intern - Manuscript Editing

Chicago (Hybrid)

The Journal of the American Medical Association (JAMA), published continuously since 1883, is an international peer-reviewed general medical journal. JAMA is a member of the JAMA Network family of journals, which includes 11 specialty journals and JAMA Network Open. The JAMA Network provides access to the research, reviews, and opinions shaping the future of medicine.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

Join the JAMA team as an Intern. This is a hybrid position reporting into our Chicago, IL office, requiring 1 day a week in the office.

RESPONSIBILITIES:

• Preference is for an individual who is underrepresented in the medical writing/editing community (see American Medical Writers Association 2022 DEI survey).
• This person would train with senior manuscript editors, working with the AMA Manual of Style, reading sections and completing quizzes on style topics.
• They would observe and participate in the daily activities of JNO and specialty journal manuscript editors to get a sense of what the job is like.
• They would meet with Graphics, Production, Proofreading, and other teams with whom manuscript editors collaborate.
• Under the supervision of the Managing Editor and Assistant Deputy Managing Editor, they would edit commentaries with the eventual goal of editing a Research Letter.

May include other responsibilities as assigned

REQUIREMENTS:

1. The intern should be a 3rd or 4th year student at 4-year college, majoring in English, journalism, or life sciences who is interested in pursuing a career in medical editing.

This role is a non-exempt position and the hourly rate for this position is $20. This is the highest rate we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration, geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

LHH is seeking a Senior Databricks AI/ML Engineer to join our client's team in a fully remote role based in Seattle, WA. Candidates must live in one of the following states, and be prepared to pass a background check/identity verification process: WA, OR, ID, OH, SC, NC, TX, or FL

LHH has a dynamic and challenging opportunity for a Senior Databricks AI/ML Engineer to join our client's engineering team. This role focuses on building and deploying scalable AI/ML solutions across key areas of the insurance functions, including underwriting, claims, pricing, customer engagement, and fraud detection, with a strong emphasis on Databricks architecture and ecosystem integration. The engineer will collaborate closely with data scientists, actuaries, product owners, and engineers to operationalize models, transforming them into robust, production-grade systems seamlessly integrated into business workflows and enterprise platforms.

Salary & Benefits:

• $150k to $185k annually (depending on location & experience)
• Medical, dental, and vision insurance
• 401(k) plan with employer match
• Vacation time accrues at a rate of 10 days annually, with increases based on a tenure schedule, up to a maximum of 25 days per year.
• PTO included Four (4) personal days are granted immediately upon hire.
• Paid holidays are provided for the eight (8) holidays observed in this role throughout the calendar year.
• Up to ten (10) days of sick leave are granted immediately upon hire (pro-rated based on hire date and full-time/part-time status).
• Additional paid time off is available for bereavement, jury duty, and employee volunteer activities in the community.
• Life and disability insurance

Minimum Qualifications:

• Bachelor's degree in Computer Science, AI/ML, Data Science/Engineering, or related field (or equivalent experience).
• 6+ years experience in ETL pipelines, SQL Server, and production data workflows.
• 3+ years enterprise experience with Azure & Databricks AI/ML, including data analysis and visual analytics.
• 3+ years applying ML algorithms and transforming data science prototypes into production.
• 5+ years experience with CI/CD workflows for ML models and related code.
• Strong SQL, real-time and batch data pipeline development, and unsupervised learning techniques.
• Familiarity with agile methodologies (e.g., Scrum).

Responsibilities:

• Conduct customer workshops to gather requirements and design analytics architectures using Azure and Databricks AI/ML.
• Serve as Databricks Architect, managing workspace design, deployment, and governance across environments.
• Define and implement Databricks Lakehouse architecture and governance best practices.
• Integrate Databricks with Azure services and lead implementation of Databricks SQL, Delta Live Tables, and MLflow.
• Develop and maintain automated MLOps workflows for model deployment, monitoring, and lifecycle management.
• Set up and configure Azure and Databricks infrastructure for AI/ML workloads.
• Review ML model code and analytics scripts for quality and performance.
• Design and build data pipelines and cloud services for monitoring, analysis, and reporting.
• Develop robust ETL workflows using Databricks, Spark, and SQL Server for structured and unstructured data.
• Provide production support and performance tuning for data engineering workflows.
• Optimize complex SQL queries and stored procedures for data processing and business logic.
• Collaborate with cross-functional teams to ensure data quality and support business decision-making.
• Scale and deploy machine learning models to handle large-scale data.
• Feed raw data into models and build deployment pipelines for new models.
• Implement logging, observability, and performance monitoring for AI/ML systems.
• Conduct architecture reviews and performance testing.
• Perform other duties as assigned.

Preferred Qualifications:

• Master's degree in a related field.
• Experience in the insurance industry (Auto, Home, Umbrella) and related AI/ML applications.
• Proficiency with tools/platforms: Azure ML, Databricks, Microsoft Fabric, Synapse, Power BI, Snowflake, and APIs like Azure OpenAI and Cognitive Services.
• Knowledge of streaming frameworks: Apache Kafka, Azure Event Hubs, Delta Live Tables.
• Strong math, problem-solving, and rapid learning skills.
• Excellent communication, organization, and independent work capabilities.
• Service-oriented mindset with ability to handle ambiguity and build strong relationships.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Digital Content Specialist II (Hybrid)

Chicago, IL

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Digital Content Specialist II on our Digital Marketing team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Digital Content Specialist II, you will support UX copywriting and content
across AMA's digital platforms, with a primary focus on FREIDA, a platform that
helps medical students search for and evaluate residency programs. The role contributes
to the creation of specialty-specific informational content, user-facing copy,
and messaging that helps guide medical students, residents, and physicians
through critical career decisions. Working under established UX and content
standards, this role applies UX writing best practices to improve clarity,
engagement, and usability. The position works closely with product, UX, and
marketing teams to ensure content is consistent, effective, and aligned with
the overall member experience.

RESPONSIBILITIES:

Writing and Content Development

• Write comprehensive Q&A content for individual medical specialties within the FREIDA Specialty Guide
• Develop and maintain informational content across FREIDA resources, including the Residency Guide and student-facing guidance materials
• Develop copy for the Program Director Portal, including guidance, instructions, and resource content
• Create push notifications, alert banners, and promotional messaging to support engagement and highlight key deadlines and seasonal activities
• Collaborate with medical education stakeholders to ensure content accuracy and clinical appropriateness

FREIDA Content

• Create clear, concise, and user-centered copy for FREIDA and AMA digital properties that support the FREIDA experience, including AMAone and related join/renew and sign-in flows
• Write and optimize UX copy for onboarding sequences, navigation, error states, and transactional touchpoints
• Work on landing page and member-facing content that supports usability and conversion goals
• Collaborate with UX designers to integrate copy early in the design process and support effective content-design collaboration
• Conduct content audits and contribute recommendations to improve clarity and usability

User Insight and Industry Awareness

• Develop an understanding of medical student, resident, and physician behaviors to inform content strategy and UX copy decisions
• Apply user insight and evolving UX and healthcare education trends to support product, design, and marketing initiatives
• Refine content based on user feedback, observed behavior, and performance data

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree in English, Communications, Journalism, Marketing, or a related field required
2. Ability to translate complex or regulated information into clear, user-centered language
3. Experience collaborating with product, design, and marketing teams through content contributions
4. Experience supporting content standards, including voice, tone, and style guidelines
5. Comfort presenting recommendations and incorporating stakeholder feedback
6. Hands-on experience with enterprise CMS platforms, preferably Drupal, and collaboration tools including JIRA, Confluence, Asana and Figma
7. Working knowledge of Google Analytics and Power BI to inform content improvements

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $74,160-$98,318. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION