Engineering Structures Impact Factor Jobs in Mount Healthy Ohio

SALES REPRESENTATIVE JOB DESCRIPTION

**Packaging Sales Expirence Required**

Mission of the Role(What you will be doing)

The mission of the role of the Sales Representative is to achieve/exceed their sales plan. Revenue production will come from new business development, growth within the existing customer base, and by executing against the SupplyOne Sales Playbook to provide complete value-added packaging and manufacturing solutions that reduce customers’ total cost of packaging. This will result in top-line revenue growth, customer acquisition and retention, profitability, and expansion of SupplyOne’s footprint in the customer segments we serve. The Sales Representative will sell the SupplyOne way, pairing SupplyOne’s proven programs and full breadth of core product categories and service capabilities to meet and exceed sales growth targets, to set the standard for sales excellence.

Key Duties & Accountabilities (Primary responsibilities & quantifiable measurements)

• Achieve revenue and GP$ goals
• Call on target, current, and prospective customers consistent with our ideal customer profile to generate sales, improve market share, and increase revenue and GP$ for SupplyOne
• Lead with programs to achieve program (PMP and Managed Services) goals
• Achieve a balanced product category mix that includes Corrugated, Foam, Labels, Thermoforming, Packaging Materials, Direct Contact Packaging Films, Equipment, Jan-San, Chemicals, Retail, and Misc. Items.
• Sell accounts based on service and problem-solving by offering solutions to improve customer methods and procedures
• Implement price increases promptly to achieve gross profit goals by making every effort to sell products and value-added services at an optimal profitability point.
• Maintain a sales pipeline sufficient to support sales goals
• Build customer relationships by building trust, demonstrating reliability, and creating and delivering customer solutions with a sense of urgency
• Develop and maintain strategic account plans for top customers and prospects
• Keeps management informed by providing timely reports, work plans, and territory analyses as appropriate
• Assist the credit department in the collection of past due invoices, and monitor slow-moving inventory
• Stay up to date on product knowledge
• Utilize SupplyOne’s experts whenever possible.
• Maintain cooperative relationships with internal customers

Organizational Core Values (Behaviors and values that are essential to be successful in our environment)

• People First - Fosters culture that prioritizes trust and respect, focuses on well-being, growth and development of employees, emphasizes collaboration and honest, open and direct communication, is accountable for actions
• Unique Customer Solutions - Listens to customers and understands their unique needs, goes above and beyond to deliver innovative customer solutions, demonstrates an entrepreneurial mindset
• Passion to Serve - Responds quickly to customer needs, delivers on commitments, exhibits a sense of urgency, demonstrates a commitment to making a positive impact on customers, employees and communities, embraces empathy, integrity and compassion in all interactions
• Agility - Quickly adapts to changing customer needs and market dynamics, demonstrates and encourages creativity, flexibility and intelligent risk taking, embraces forward progress and change, open to new ideas
• Growth Focus - Results driven, continuously drives profitable growth, not satisfied with status quo, continuously seeks improvement, embraces stretch goals

Educational/Training Requirements/Experience (What your background should look like)

• BA/BS degree
• Experience in a sales role preferred
• Experience in distribution and or manufacturing preferred

Minimum Skills, Knowledge & Ability Requirements

• Superb interpersonal skills, including the ability to build rapport quickly with customers and suppliers
• Understanding of sales process and dynamics
• Strong organizational skills; ability to prioritize tasks
• Demonstrated initiative in personal professional development
• Basic arithmetic including gross profit calculations
• Attention to detail and accuracy
• Proficiency in Microsoft Office including Excel, Word, PowerPoint and Outlook
• Ability to communicate effectively in writing, verbally over the phone, and in person, at our own site and at customer or 3rd party sites

Compensation and Benefits

The final base pay offered to the successful candidate will be determined by factors such as work location, job-related skills, qualifications, experience, responsibilities, and relevant education and training. In addition to our compensation, we offer a comprehensive benefits package including the following:

• Bonus based on company performance
• Medical, dental, and vision insurance
• 401(k) retirement savings plan with company match
• Paid time off (including vacation, company holidays, and parental leave)
• Employee Assistance Program (EAP)
• Other benefits such as life insurance, disability coverage, and wellness programs

Associate Director, Project Management

Hybrid / On-Site (Cincinnati, OH)

What You’ll Do:

Relate Search has partnered with a fast-paced, brand-driven consumer products organization to identify an Associate Director of Project Management to lead and elevate a high-performing, globally distributed PM team. This is a highly visible leadership role responsible for enabling New Product Development (NPD) success across brands and regions. You will drive operational excellence, strengthen governance, and build scalable systems that ensure consistent execution—balancing speed-to-market with rigor. Reporting into senior leadership, this role blends strategic vision, people development, and hands-on execution oversight. You will shape how work gets done across the organization while developing a strong, collaborative team operating in a complex, matrixed environment.

The Team & Environment:

You will lead a close-knit team of 8 Project Managers across the U.S. and U.K. known for accountability, collaboration, and high standards. The team manages a diverse portfolio including:

• New product development (6–24 month launch cycles)

• Cost-down initiatives

• Business transitions

• Lower-complexity launches and retail display initiatives

The environment is fast-paced and dynamic, requiring the ability to manage multiple high-complexity projects simultaneously. The culture is people-centric, highly collaborative, and grounded in strong relationships and emotional intelligence. Leadership in this role requires presence, approachability, and a genuine commitment to team development.

Responsibilities:

• Lead, coach, and develop a globally distributed Project Management team, establishing clear expectations and strong individual development plans.

• Oversee execution of NPD launches and business initiatives across brands and regions.

• Partner cross-functionally (R&D, Marketing, Operations, Quality, Regulatory, Supply Chain, etc.) to improve decision-making and handoffs.

• Champion scalable tools, governance models, and systems that create a single source of truth.

• Drive process optimization including clarity in tiering, timelines, complexity alignment, and documentation standards.

• Strengthen onboarding and training programs to elevate PM capability and maturity.

• Remove roadblocks, proactively address barriers, and model recognition and appreciation within a matrixed structure.

• Balance near-term project execution with long-term capability building and operational scalability.

Qualifications:

• 10+ years of progressive project management experience.

• 5+ years of people leadership experience with demonstrated success developing high-performing teams.

• Experience leading NPD launches or complex cross-functional initiatives.

• Strong systems thinking and continuous improvement mindset.

• Proven ability to lead transformational change and navigate organizational complexity.

• Highly self-aware, emotionally intelligent leader with strong communication and influence skills.

• PMP and/or PgMP certification strongly preferred.

• Global or multi-regional experience preferred.

• Experience within consumer products, manufacturing, or brand-driven organizations a plus.

Why This Role Is Compelling:

• High-impact leadership position with strong executive visibility.

• Opportunity to shape and modernize project management practices across the organization.

• Balance of strategic influence, operational rigor, and people leadership.

• Lead a respected team and elevate PM maturity enterprise-wide.

• Fast-paced, collaborative culture with meaningful growth opportunity.

About Relate Search

Relate Search is a Woman, Minority, and LGBTQIA+ owned executive and professional search firm dedicated to connecting top talent with meaningful opportunity. With deep expertise across Supply Chain & Operations, Technology, Sales & Marketing, Human Resources, and Accounting & Finance, we deliver customized, people-first recruiting solutions that drive lasting impact.

Equal Opportunity Statement

Relate Search is proud to be an Equal Opportunity Employer. We value diversity and are committed to building inclusive teams where everyone belongs. All qualified applicants are encouraged to apply.

Estimator – Industrial / Warehouse / Logistics Construction

Location: Cincinnati, OH

Employment Type: Full-Time

Industry: Commercial / Industrial Construction

A well-established, privately held general contractor in Cincinnati is seeking an experienced Estimator to support continued growth and diversification of its project portfolio. This role focuses on industrial, warehouse, and logistics facilities and will work closely with ownership and project leadership throughout the preconstruction and estimating process.

This is a hands-on position suited for an estimator who is comfortable operating in a lean, collaborative environment and contributing beyond takeoffs alone.

Key Responsibilities

• Prepare detailed conceptual, schematic, and hard-bid estimates for industrial and commercial projects
• Perform quantity takeoffs, subcontractor outreach, scope reviews, and bid leveling
• Support design-build and negotiated work from concept through GMP
• Collaborate with project managers and leadership during preconstruction
• Assist with pursuit strategy, budgeting, and value engineering
• Maintain and leverage subcontractor relationships within the local and regional market

Qualifications

• 7+ years of construction estimating experience
• Background in industrial, warehouse, logistics, or general commercial construction
• Experience with design-build and negotiated work preferred
• Strong understanding of subcontractor scopes and pricing
• Ability to manage multiple estimates concurrently
• Proficiency with estimating software and standard construction tools

Compensation & Benefits

• Base salary target: $110,000 – $120,000 (flexible for the right candidate)
• Competitive benefits package
• Long-term career growth opportunity within a stable organization

Additional Information

• No public-sector work
• No retail or multifamily projects
• Stable backlog and long-standing client relationships
• New office location planned for 2026

Start Timing

• Ideal start: February
• Earlier start possible for the right candidate

Qualified candidates interested in a confidential discussion are encouraged to apply or message directly.

Job description

If you are in the business of saving lives and want to work at a company that values its employees above all else, then there is a place waiting for you at SevenGen. We have a deep appreciation for our communities and our environment. We provide exceptional service, and our pursuit of excellence is tireless. Through these core values we are rapidly growing our team of talented professionals.

At SevenGen, we believe safety consulting is more than just compliance — it’s about protecting people, improving workplaces, and serving with integrity. We’re seeking a Safety Consultant who brings sharp technical skills, strong communication, and a deep sense of purpose to every project. Someone who can hit the ground running in programs like LOTO and confined spaces, is grounded in regulatory knowledge and can complete safety compliance audits, speaks clearly in the spirit of improvement, and show up as a trusted partner.

Our ideal candidates don’t just meet expectations — they anticipate client and team needs, add thoughtful touches, and work to make every engagement better than the last.

If you thrive on variety, appreciate honest communication, and see growth as a daily practice, let’s talk.

What You'll Do:

• Conduct LOTO inspections, write or update procedures, and ensure proper control of hazardous energy.
• Evaluate machine safety and guide clients through practical improvements aligned with compliance and best practice.
• Lead and support safety compliance audits (OSHA, ISO 45001, etc.), developing clear action plans.
• Write safety programs, JSAs, and training materials that are both technically accurate and easy to engage with.
• Communicate with clients in a way that builds trust — timely, candid, and grounded in partnership.
• Travel regionally and nationally (approx. 50%) to support a variety of projects across various industries.

What You'll Bring:

• 2–7 years of hands-on safety experience in manufacturing or consulting.
• Strong working knowledge of OSHA standards, especially related to LOTO, machine safety, and fall protection.
• Experience developing and delivering written reports, programs, and training materials.
• Confidence and ease in communicating with a wide range of stakeholders — from frontline workers to executive teams.
• A continuous learning mindset — you’re curious, proactive, and always improving.
• BS in safety, environmental science, engineering, or equivalent experience.
• ISO 45001 auditing experience or certifications like CMSE are a plus.

You’ll Be a Great Fit If You:

• Are curious — you’re not afraid to ask questions, seek feedback, or try a new approach.
• Know that exceptional service means being responsive, thoughtful, and one step ahead.
• Genuinely care about the people you serve and the teammates you work with.
• Value clarity — in communication, in documentation, and in the way you show up.
• Want to grow not just as a professional, but as a person — and help others do the same.

Why SevenGen:

• Competitive compensation + performance-based bonus
• Medical, dental, and vision insurance for you and your family
• 401(k) with company match
• Generous paid time off
• Annual personal development budget
• Career pathways with support to grow into technical or leadership roles
• A culture that values authenticity, work-life balance, and meaningful contribution

It's Not Just a Job to Us

At SevenGen, we advocate for people and the environment. We don’t just do the work — we live the mission. Every audit, every training, every conversation is a chance to make work safer and lives better. If that’s a mission you believe in, you’ll find your people here.

Apply now or reach out directly — we’d love to connect.

– 4200 Telemetry Unit

Requisition ID: 304464
Location: Bethesda North Hospital – 10500 Montgomery Rd, Montgomery, OH 45242
Job Type: Full -Time Nights - 7:00pm-7:30am
Sign‐On Bonus: $5,000

The 4200 Telemetry Unit is a specialized, stroke-certified unit at TriHealth Bethesda North Hospital, offering expert care for patients with a wide range of cardiovascular conditions. This 38-bed unit provides comprehensive treatment for individuals requiring pre/post cardiac catheterization, management of NSTEMI, heart failure, arrhythmias, and those undergoing structural heart procedures such as TAVR, WATCHMAN, and MitraClip. Our dedicated team of healthcare professionals is skilled in electrophysiology, caring for patients who need pacemakers, ablations, and defibrillator procedures. 4200 Tele Unit focuses on acute structural heart conditions.

With continuous cardiac monitoring, our staff is equipped to manage the complex needs of patients with heart failure, arrhythmias, and other cardiac concerns.

As a stroke-certified unit, the 4200 Telemetry Unit also focuses on delivering evidence-based, patient-centered care to optimize recovery and enhance long-term outcomes. Our goal is to provide the highest quality of care, utilizing the latest in medical technology, while offering compassionate support for patients and their families throughout their hospital experience. 4200 Tele Unit works extremely close with our ICUs and is a great pathway to grow in Critical care.

• Supportive, team‐centered culture built on communication, compassion, and respect.
• Hands‐on experience in a high‐acuity Telemetry setting that strengthens clinical skills.
• Opportunities to expand competency in emergency response and advanced care tasks.
• Leadership that promotes professional growth and continuous learning.
• Comprehensive TriHealth benefits, wellness programs, and career support.

Required

Associate's Degree or Diploma in Nursing

New hires required to obtain BSN within 5 years of hire.

BLS/CPR (Basic Life Support for Healthcare Providers)

Registered Nurse

Knowledge, judgment, and skills derived from the principles of biological, physical, behavioral, social, and nursing sciences to meet complex health care needs a various stages of the life cycle

Preferred

Preferred membership in related professional organization

RNs with more than 1 year full-time or 2 years part-time acute care experience

Preferred certification in specialty

• FTE: Full‐Time - 36 Hours Weekly
• Shift: Nights - 7:00pm- 7:30am
• Hospital: Bethesda North Hospital (Telemetry)
• On‐site inpatient role

TriHealth offers a comprehensive benefits suite including medical, dental, vision, retirement contributions, paid time off, tuition assistance, and wellness resources.
Learn more: position is delegated the responsibility and accountability to coordinate the patient care delivered on a shift, through assigned nursing personnel, on a specific unit(s). The Charge Nurse functions in a non-management capacity and often has a patient assignment.

Job Requirements:
Certification within specialty area within two years of assuming position.

Basic Life Support for Healthcare Providers (BLS) ACLS/PALS may be required but is dependent on unit or department

ECG interpretation competency and ACLS certification within 12 months of assuming role. Maintains ECG competency and ACLS certification while in role.

Registered Nurse

Knowledge, judgment, and skills derived from the principles of biological, physical, behavioral, social, and nursing sciences to meet complex health care needs at various stages of the life cycle

2-3 years Clinical in Nursing experience
Job Responsibilities:
Assists in coordinating the delivery of patient care in collaboration with others. Communicates with the unit staff, and acts as a resource concerning standards of care, policies, and procedures. Identifies actual/potential problems. Cooperates with instructors and students from various programs and creates assignments and work schedules to match patient needs and staff abilities. Actively supports the work of unit and organizational committees. Participates on teams to evaluate clinical practice or health services and implements ongoing quality changes in nursing practice. Promotes the review of current literature/research and facilitates implementation of best practices.

Acts as a clinical resource for unit personnel. Performs nursing technical skills in compliance with unit/TriHealth policies. Performs specialty/unit-specific skills and competencies. Interprets and executes physician orders accurately. Directs unit activities in which safe, clinically competent care is given to patients. Delegates care to other team members within the scope of nursing practice. Shares clinical information with appropriate health care team members including physicians. Maintains and improves current knowledge in area of practice through activities such as continuing education, formal education, professional organization membership, and/or certification. Acts as a role model for efficient, effective, comprehensive patient care.

Assists in overall department operations. Provides for the orientation of float, temporarily reassigned, or agency nurses to the routine of the unit and the designated shift. Demonstrates critical thinking in the decision-making process. Accepts accountability for actions taken. Utilizes the chain of command appropriately. Facilitates patient movement through the system toward desired outcomes. Remains prepared to deal with rapidly changing workload, i.e., able to transfer and admit patients quickly. Maintains open communications in a timely and appropriate manner to all customers. Builds collegial relationships with physicians and other members of the health care team.

Encourages formal and informal continuing education. Promotes clinical ladder as a form of peer review and clinical advancement. Develops, guides, and coaches nursing staff daily to function within their job description. Identifies and plans to meet learning needs of self and staff together with nurse manager and/or nurse educators. Mentors staff in problem resolution. Provides feedback to evaluate the performance of personnel. Functions as a clinical resource and professional role model for staff. Provides input for progressive discipline on a fair and consistent basis.

Working Conditions:
Bending - Frequently

Climbing - Rarely

Concentrating - Consistently

Continuous Learning - Consistently

Hearing: Conversation - Consistently

Hearing: Other Sounds - Consistently

Interpersonal Communication - Consistently

Kneeling - Occasionally

Lifting

Lifting

Pushing - Consistently

Reaching - Consistently

Sitting - Occasionally

Standing - Consistently

Stooping - Consistently

Talking - Consistently

Thinking/Reasoning - Consistently

Use of Hands - Consistently

Color Vision - Consistently

Visual Acuity: Far - Consistently

Visual Acuity: Near - Consistently

Walking – Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community

Keywords

Registered Nurse, RN, Staff RN, Critical Care, Telemetry, TriHealth, Bethesda North

Commercial Litigation Attorney

I am working with a forward-thinking law firm that has a diverse and sophisticated commercial litigation practice and is actively seeking an experienced attorney to join its team. This opportunity is well-suited for a self-sustaining practitioner who is looking to grow their practice within a firm that offers strong institutional support, a respected market presence, and a collaborative culture.

Why This Opportunity Stands Out

Engaging, Client-Centered Practice

Attorneys at the firm handle complex and varied litigation matters, offering exposure to meaningful work that sharpens advocacy skills and deepens substantive expertise across multiple areas of commercial litigation.

Strong Commitment to Attorney Development

The firm is deeply invested in the long-term success of its attorneys. Resources include conference travel stipends, bar license reimbursement, and structured mentorship opportunities. Attorneys work closely with seasoned litigators who value collaboration and actively support professional growth.

Flexible and Competitive Compensation Structure

The firm offers a flexible compensation model that allows attorneys to determine their desired workload while maintaining strong earning potential. An entrepreneurial bonus program further rewards attorneys who originate new business.

Collegial, Team-Oriented Culture

This is a firm known for its supportive and collaborative environment, where attorneys across practice areas work together and individual contributions are genuinely valued.

Ideal Candidate Profile

• Admitted to the Ohio State Bar or eligible for admission by reciprocity
• Minimum of five years of commercial litigation experience
• Strong legal analysis, writing, and communication skills
• Portable book of business of approximately $200,000 or more
• Experience in business litigation, insurance defense, employment law, and/or creditors' rights is beneficial
• Demonstrated ability to manage client relationships and contribute to business development
• Self-directed and entrepreneurial, while also thriving in a collaborative team environment
• Highly organized with the ability to manage multiple matters and deadlines
• Interest in being active within the legal and civic community

Staples is business to business. You’re what binds us together.

Business Developer, SLED:

Hunts within defined territory to pursue two main responsibilities: penetration of existing accounts by winning net new sites. Responsible for ramping and onboarding accounts to further expand our customer base. It is a high velocity sales position that leverages a prioritized action list to drive engagement activities and then manages their opportunities through the sales funnel. Requires strong collaboration with Account Management to build strategies for site acquisition; new site targets will be passed by Sales Ops and occasionally selected in partnership with Account Management. Expected to travel to meet clients face to face & effectively use remote methods (phone/internet) to maintain and grow sales relationships within owned geographies.

Work Location: This is a remote position with a regional focus. This position supports customers in Ohio.   While the role primarily supports working from home, the individual performing this role would live within or adjacent to this region.

What you’ll be doing:

• Consistently meets activity goals and daily metrics with a hunter mindset/approach - outbound dials, sell time, live contacts, and created opportunities
• Effectively partner with Account Management to determine site hunting strategy within existing accounts
• Effectively partner with GPO FSDs to understand contractual complexity and refine net new logo strategy within the Complex segment
• Travel to meet clients face to face & walk the halls of new sites to maintain and grow sales relationships across the account hierarchy
• Develop expertise on contract & coop availability within designated geographies
• Influences on the spot pricing decisions in order to cultivate a seamless customer experience
• Manage sales funnel to close opportunities
• Effective Selling Skills: Utilizing professional selling skills, discover prospects incremental and programmatic needs, effectively communicates Staples value propositions, capabilities, products, and assortments including all categories. Capable of overcoming objections and closing the sale
• Utilize prescribed selling tools to prioritize activities and drive efficiency, as well as to document customer engagement and information (ex: Priority List, Tenfold, SFDC)
• Internal Partnerships: Effectively work with customer support/set up teams and category specialists to progress deals forward to closed won
• Implements and ramps wins driving compliance to new account/program
• Expertise of prospect industry buying process’ and ability to support product selection and standardization
• Experience in Education, State & Local beneficial but not required
• Brings in over $750K / year in revenue
• Create sticky accounts which will continue to purchase from Staples
• Executing strategies defined by Senior Leadership Team
• Integrates feedback from prospects into their sales approach
• New customer assortment and pricing
• Internal Teaming: Individual will need to communicate and work closely with Category Specialists, and Support teams
• Customer Communications: Individual is responsible to communicate with prospects daily in person and face to face in a professional manner

What you bring to the table:

• Strong drive and a desire to win
• Strong aversion to complacency
• Proven ability to view rejection as a learning opportunity and double down on next best actions
• Experience and proven track record of business development
• Strong ability to develop and deliver presentations virtually and in person
• Consultative selling, solutions selling, insight selling, negotiation and advanced client management skills
• Ability to work with product category sales team members
• Strong business, financial, operations and technology acumen
• Ability to analyze business and industry trends to create tailored solutions for prospects based upon Staples value proposition
• Ability to function independently with minimal daily supervision
• Ability and motivation to find, develop, and close sales
• Demonstrated work ethic, self-disciplined
• Ability to succeed in a competitive selling or goal-oriented environment
• Ability to be coached and to incorporate feedback
• Professional appearance and demeanor
• Strong organization and time management skills

Qualifications:

What’s needed- Basic Qualifications:

• 1-3 years of successful sales experience or success as a Staples B2B Sales Associate
• 1-3 years of experience in PowerPoint, Excel, and Outlook

What’s needed- Preferred Qualifications:

• Bachelor’s Degree
• Knowledge of Customer Relationship Management tool (CRM)

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits
• Salary range from 51k - 70K plus incentive opportunity

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity.  In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law

Call Center Customer Service (Second Shift)

We are seeking a customer-focused representative to handle high-volume inbound calls and targeted outbound follow-ups for our online banking customers. This role resolves account inquiries, guides users through digital banking features, and manages escalations with empathy, accuracy, and urgency. Success is measured by first contact resolution, quality assurance, adherence, and customer satisfaction. This is a 6-month contract from March 2026 through September 2026 that is 100% onsite in Blue Ash. Pay for this role will range between $19 and $20/hr. This position is second shift from 12:00pm to 9:00pm Monday through Friday.

Responsibilities

• Manage a heavy volume of inbound customer calls related to online and mobile banking, account access, transactions, card issues, alerts, and security notifications
• Place outbound calls for follow-ups, case closures, fraud confirmations, and service recovery
• Triage, resolve, and document escalations, ensuring timely handoffs and updates when elevated to specialized teams
• Verify customer identity using multi-factor authentication and adhere to security and privacy protocols
• Educate customers on digital features, self-service options, and best practices to prevent fraud and improve account security
• Accurately capture call notes, categorize contacts, and update CRM/ticketing systems in real time
• Meet or exceed performance targets including handle time, after-call work, adherence, quality, and CSAT/NPS
• Identify trends and recurring issues; provide clear feedback to leadership and product teams
• Follow scripts, knowledge base articles, and compliance procedures while tailoring communication to the customer’s needs
• Participate in ongoing training for new products, regulatory updates, and process changes

Qualifications

• High school diploma or equivalent
• 1+ year in a contact center or customer-facing role; financial services or fintech experience a plus
• Strong active listening, de-escalation, and problem-solving skills under time pressure
• Proficiency with CRM/ticketing tools, knowledge bases, and omnichannel workflows
• Clear, professional communication; ability to translate technical steps into plain language
• Strong attention to detail with consistent, accurate documentation
• Ability to work a flexible schedule, including evenings, weekends, and holidays

If you are interested in learning more, please apply now.

Sales Internship at GMS – Launch Your Career into B2B Sales

GMS is one of the nation’s leading PEOs, helping small businesses streamline payroll, benefits, workers’ comp, and HR. We’re offering a paid, high‑growth sales internship for those who want real B2B experience.

What You’ll Get

• Paid internship between $18-$20/hour + performance incentives
• Hands‑on sales experience (prospecting, outreach, shadowing client meetings)
• 1:1 mentorship from top Outside Sales Reps and Managers
• Structured training in negotiation, objection handling, and closing
• Fast‑track consideration for our full‑time Outside Sales Representative role

What You’ll Do

• Learn to prospect, qualify leads, and build a pipeline
• Regularly cold call and generate leads for new business
• Prepare presentation materials for Outside Sales Reps
• Shadow sales meetings with prospective business owners
• Research competitors and companies providing support for our CRM
• Participate in departmental training to learn all aspects of the GMS business

Who Thrives Here

Students working towards a bachelor’s degree generally in Sales, Business, or Entrepreneurship who are competitive, coachable, resilient, and excited by a career where effort = earning potential.

For over 30 years, GMS has saved clients time, reduced costs, and provided peace of mind for thousands of businesses nationwide. We take a people‑first approach, pairing exceptional customer service with innovative, cutting‑edge technology to drive efficiency and deliver real world impact. If you want real sales experience and a clear path to a high‑earning role after graduation, this is it.

Your career starts here. Learn more: Management Services is an Equal Opportunity Employer.