Engineering Structures Impact Factor Jobs in Miami Florida Remote

1,034 positions found — Page 13

Physician / Rheumatology / Florida / Locum or Permanent / Physician - Rheumatology in Florida Job
✦ New
Salary not disclosed
Aventura, Florida 14 hours ago

VISTA's Permanent Placement Division is representing an established private Rheumatology practice in South Florida close to Miami/Fort Lauderdale in search of a full-time rheumatologist.

Benefits Include: Attractive South Florida location within 20 miles of Fort Lauderdale and Miami Join a highly regarded team including two other rheumatologists, two advanced practice providers and several support staff Current services include infusion, osteoporosis, physical medicine, physical therapy, ultrasound, X-Ray and clinical research No Call, no weekends NexGen EMR In clinic pharmacy, in-house billing and infusion support team Outpatient-only setting with a large and growing patient base Attractive compensation structure including productivity incentives Comprehensive benefits: health insurance, PTO, CME, and 401K Room for professional growth and long-term career development Part of a dynamic multispecialty organization with additional offices in NV, SC, NC, MD and CT Year-round nice weather and all that the Miami / Fort Lauderdale area has to offer About VISTA Staffing A ClearlyRated Best of Staffing Client and Talent 10-Year Diamond Award winner, VISTA has 30 years of experience optimizing continuity of care for hospitals, medical practices and government agencies across the US.

A leading provider of short-term US locum tenens and permanent physician search services, VISTA partners healthcare providers with facilities who need them most, providing an effective strategy for lessening the impact of the global provider shortage.

Our VISTA team goes above and beyond to make healthcare providers feel valued in the job search process and are committed to elevating careers to new heights.

For more information, visit .

Schedule: (i.e.

Starting Spring 2023, 12 hr.

shifts, days and/or nights) Job Setting (i.e.

inpatient, outpatient, closed ICU) Type of Cases: (I.e.

no procedures) Credentialing: (i.e.

Emergency privileges available, start work in less than 6 weeks) Minimum Requirements for Consideration Board Certified/ Board Eligible (SPECIALTY), Certifications: (i.e ATLS, ACLS, BLS) Licensure: (i.e.

Open to licensure candidates) About VISTA Staffing A ClearlyRated Best of Staffing Client and Talent 10-Year Diamond Award winner, VISTA has 30 years of experience optimizing continuity of care for hospitals, medical practices and government agencies across the US.

A leading provider of short-term US locum tenens and permanent physician search services, VISTA partners healthcare providers with facilities who need them most, providing an effective strategy for lessening the impact of the global provider shortage.

Our VISTA team goes above and beyond to make healthcare providers feel valued in the job search process and are committed to elevating careers to new heights.

For more information, visit .

permanent
Physician / Rheumatology / Florida / Permanent / Physician - Rheumatology in Florida Job
✦ New
🏢 VISTA Staffing Solutions
Salary not disclosed
Aventura, Florida 14 hours ago

VISTA's Permanent Placement Division is representing an established private Rheumatology practice in South Florida close to Miami/Fort Lauderdale in search of a full-time rheumatologist.
Benefits Include:

  • Attractive South Florida location within 20 miles of Fort Lauderdale and Miami
  • Join a highly regarded team including two other rheumatologists, two advanced practice providers and several support staff
  • Current services include infusion, osteoporosis, physical medicine, physical therapy, ultrasound, X-Ray and clinical research
  • No Call, no weekends
  • NexGen EMR
  • In clinic pharmacy, in-house billing and infusion support team
  • Outpatient-only setting with a large and growing patient base
  • Attractive compensation structure including productivity incentives
  • Comprehensive benefits: health insurance, PTO, CME, and 401K
  • Room for professional growth and long-term career development
  • Part of a dynamic multispecialty organization with additional offices in NV, SC, NC, MD and CT
  • Year-round nice weather and all that the Miami / Fort Lauderdale area has to offer
About VISTA Staffing
A ClearlyRated Best of Staffing Client and Talent 10-Year Diamond Award winner, VISTA has 30 years of experience optimizing continuity of care for hospitals, medical practices and government agencies across the US. A leading provider of short-term US locum tenens and permanent physician search services, VISTA partners healthcare providers with facilities who need them most, providing an effective strategy for lessening the impact of the global provider shortage. Our VISTA team goes above and beyond to make healthcare providers feel valued in the job search process and are committed to elevating careers to new heights.For more information, visit .
  • Schedule: (i.e. Starting Spring 2023, 12 hr. shifts, days and/or nights)
  • Job Setting (i.e. inpatient, outpatient, closed ICU)
  • Type of Cases: (I.e. no procedures)
  • Credentialing: (i.e. Emergency privileges available, start work in less than 6 weeks)
Minimum Requirements for Consideration
  • Board Certified/ Board Eligible (SPECIALTY), Certifications: (i.e ATLS, ACLS, BLS)
  • Licensure: (i.e. Open to licensure candidates)
About VISTA Staffing
A ClearlyRated Best of Staffing Client and Talent 10-Year Diamond Award winner, VISTA has 30 years of experience optimizing continuity of care for hospitals, medical practices and government agencies across the US. A leading provider of short-term US locum tenens and permanent physician search services, VISTA partners healthcare providers with facilities who need them most, providing an effective strategy for lessening the impact of the global provider shortage. Our VISTA team goes above and beyond to make healthcare providers feel valued in the job search process and are committed to elevating careers to new heights.
For more information, visit .
permanent
EH&S Process Safety Expert
Salary not disclosed
Davie 6 days ago
Title: EH&S Process Safety Expert (Onsite) Location: Davie, FL Shift Schedule: M-F 8:00 AM
- 5:00 PM but will need to support offshifts as needed for sampling events Duration: 6 + months, possibility to extend contingent assignment Key Responsibilities: Ensure compliance with health, safety, and environmental regulations.

Conduct quantitative and qualitative monitoring of workplace conditions, including air sampling and biological monitoring, to assess worker exposure to various agents.

Proactively identify potential health hazards (e.g., chemical toxicity, airborne contaminants, biological agents, ergonomic stressors) through inspections and evaluations of laboratory and pilot plant environments.

Provide essential training and education to employees and management on hazards, safe work practices, and the proper use of safety equipment and controls.

Develop and implement effective control measures to eliminate or reduce hazards, including engineering controls (e.g., ventilation, containment), administrative controls, and the selection and use of appropriate personal protective equipment (PPE).

Prepare detailed reports of findings, assessments, and recommendations to management and regulatory agencies, ensuring accurate documentation for compliance and future reference.

Preferred Job Titles: Industrial Hygienist Core Essential Skill Sets: Certified Industrial Hygienist (CIH) Must have sampling experience, preferably pharmaceutical, but if not, some type of chemical industry.

Bachelors Degree Required Qualifications & Education: Bachelors or Masters degree in: Environmental Science Occupational Health & Safety Industrial Hygiene Public Health Certifications (optional but valuable): A Certified Industrial Hygienist (CIH) Relevant Experience: Hands-on EHS work in clinical or manufacturing environments.

Familiarity with GMP, GLP, and other regulatory frameworks.

Exposure to biological, chemical, or radiological safety protocols.

Industrial hygiene experience is a must
Not Specified
Collections Specialist
Salary not disclosed
Miami, FL 2 days ago

Position Summary

The Collections Specialist is responsible for handling delinquent residential mortgage, home equity, and consumer loan accounts to protect asset quality and minimize credit losses. The role focuses on early- and mid-stage delinquency resolution through structured borrower outreach, repayment plan development, and disciplined follow-up.

This position operates within the Bank’s established credit risk management framework and works in coordination with the Head of Portfolio Management, Head of Residential Lending, Chief Business Officer, and Chief Credit Officer to support portfolio performance, identify emerging risk trends, and ensure appropriate escalation of higher-risk credits. The Collections Specialist provides timely account-level reporting and supports management in monitoring delinquency levels, non-performing assets, and charge-off exposure.


Essential Duties and Responsibilities

Delinquency Management & Resolution

  • Handle an assigned portfolio of residential mortgage, home equity, auto, and other consumer loan accounts (primarily 1–89 days past due; may assist with later-stage accounts as needed).
  • Review daily delinquency reports to prioritize accounts based on risk rating, exposure, collateral position, and aging status.
  • Conduct outbound and inbound borrower communication to obtain payment, establish repayment arrangements, or assess hardship circumstances.
  • Monitor promises-to-pay and ensure consistent follow-up within established timelines.
  • Maintain complete, accurate, and audit-ready documentation within the Bank’s system.


Portfolio Risk Coordination & Escalation

  • Provide account-level updates and trend observations to the Head of Portfolio Management.
  • Escalate higher-balance, adversely graded, or deteriorating credits to senior management as appropriate.
  • Support periodic portfolio review discussions with executive leadership, including:
  • Head of Portfolio Management
  • Head of Residential Lending
  • Chief Business Officer
  • Chief Credit Officer
  • Assist in identifying credits requiring downgrade consideration, non-accrual status, or charge-off review in accordance with policy.
  • Prepare accounts for referral to legal counsel, foreclosure proceedings, or repossession vendors when authorized.


Loss Mitigation & Workout Support

  • Evaluate borrower financial situations and recommend appropriate resolution strategies consistent with Bank policy, including:
  • Payment extensions
  • Repayment plans
  • Short-term deferrals
  • Loan modifications (where applicable)
  • Collect and review required hardship documentation.
  • Ensure all workout arrangements are properly documented and approved within delegated authority limits.
  • Coordinate with Credit Administration for structured workout approvals when required.


Qualifications

Education

  • Associate’s or Bachelor’s degree in Business, Finance, Accounting, or related field preferred.

Experience

  • 2–5 years of collections, loan servicing, or credit administration experience within a financial institution.
  • Experience handling residential mortgage and consumer loan delinquencies.
  • Working knowledge of consumer lending regulations and mortgage servicing requirements.
  • Familiarity with core banking and loan servicing systems.


Core Competencies

  • Strong understanding of credit risk principles and consumer lending products.
  • Ability to assess borrower repayment capacity and identify risk deterioration.
  • Professional and effective communication skills.
  • High attention to documentation and compliance standards.
  • Sound judgment in escalation and risk identification.
  • Must speak Spanish
Not Specified
Project Manager
Salary not disclosed
Miami, FL 2 days ago

We are seeking an experienced Glazing Project Manager to oversee the successful delivery of curtain wall and façade packages on large-scale commercial and high-rise developments across Miami. This role will be responsible for managing projects from preconstruction through installation and closeout, ensuring they are delivered on schedule, within budget, and to the highest quality standards.


The successful candidate will have a strong background in curtain wall, storefront, and architectural glazing systems, with experience managing projects ranging from $1M to $20M in value.


Key Responsibilities:


  • Manage the full lifecycle of curtain wall and glazing projects from handover through completion
  • Oversee multiple façade projects simultaneously valued between $1M – $20M
  • Coordinate with general contractors, architects, façade consultants, and internal teams
  • Review shop drawings, submittals, and technical documentation related to curtain wall systems
  • Develop and manage project schedules, budgets, and procurement plans
  • Lead project meetings and maintain clear communication with all stakeholders
  • Coordinate fabrication, delivery, and installation of curtain wall systems
  • Manage subcontractors, site teams, and installation crews
  • Track project costs, change orders, and progress billing
  • Identify and mitigate project risks to maintain schedule and profitability
  • Ensure compliance with safety, quality, and building code requirements
  • Support project closeout, including punch lists, warranties, and final documentation


Requirements:


  • 5+ years of experience managing curtain wall, glazing, or façade projects
  • Proven experience delivering projects valued between $1M and $20M
  • Strong knowledge of curtain wall systems, storefront systems, and architectural glazing
  • Experience coordinating with GCs, architects, façade consultants, and engineers
  • Ability to read and interpret construction drawings and shop drawings
  • Strong scheduling, budgeting, and project coordination skills
  • Excellent communication and leadership abilities
  • Experience managing multiple projects simultaneously
  • Proficiency with construction management software and Microsoft Office


Preferred Qualifications:


  • Experience working on high-rise commercial or mixed-use developments
  • Background with unitized curtain wall systems or complex façade packages
  • Degree in Construction Management, Engineering, Architecture, or related field
Not Specified
Senior Payroll Manager - Chicago (Hybrid) - $170K +Bonus
✦ New
Salary not disclosed

Senior Payroll Manager

Chicago, IL (Hybrid – 2 days office / 3 days WFH)

$170,000+ Base + 15% Bonus

We are supporting a large, global organisation on the appointment of a Senior Payroll Manager to lead payroll operations across the Americas region.

This role sits within the global shared services structure and reports directly to the Global Payroll Director. The successful candidate will take responsibility for payroll delivery across North and Latin America, while leading a distributed payroll team.

The organisation employs 10,000+ people globally and operates across multiple international jurisdictions, making this an excellent opportunity for an experienced payroll leader who is comfortable managing complex, multi-country payroll operations.

Senior Payroll Manager – Key Responsibilities

  • Lead payroll operations across US, Canada and LATAM
  • Manage and develop a distributed payroll team including professionals based in Costa Rica and the United States
  • Ensure payroll accuracy, compliance and timely delivery across multiple countries and pay cycles
  • Partner closely with HR, Finance, Tax and external vendors to support payroll delivery
  • Monitor payroll metrics and performance across the team and drive continuous improvement
  • Support payroll projects, process improvements and operational enhancements
  • Act as a senior escalation point for payroll issues and complex queries
  • Maintain strong governance and compliance across all payroll activities

Senior Payroll Manager – Candidate Profile

  • 10+ years' payroll experience within complex, multi-country environments
  • Strong experience managing US payroll alongside Canada and LATAM operations
  • Proven leadership experience managing teams of 6+ payroll professionals, ideally across multiple locations
  • Comfortable operating within a global payroll structure and working with international stakeholders
  • Strong communication skills and the ability to lead teams remotely
  • Process-driven, organised and comfortable working with payroll metrics and reporting
  • Experience working within large, global organisations preferred

This is a high-impact leadership role within a global payroll function and offers the opportunity to shape payroll operations across a large and diverse region.

JGA are dedicated to delivering the best possible candidate experience. Due to the high volume of applications, we regret that we are not always able to respond to every individual applicant. If your application is shortlisted, a member of our team will be in touch. Thank you for your understanding.

JGA Recruitment Group Ltd (\"We\") are committed to equality of opportunity for all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

We are also committed to protecting and respecting your privacy. We are a specialist Payroll and HR recruitment agency and recruitment business as defined in the Employment Agencies and Employment Businesses Regulations 2003 (our business). These statements together with our privacy notices set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.


Remote working/work at home options are available for this role.
Not Specified
Data Science Analyst / Contract / Hybrid / Mountain View, CA
✦ New
Salary not disclosed

Our client, a fintech leader with amazing culture, is hiring for a contract Data Scientist (Data Science Analyst). This is a hybrid position with 3 days a week onsite in Mountain View, CA.


This role will be on the company's product data science team, working directly with stakeholders across marketing, product and finance teams to define data requirements, executing data science initiatives (customer segmentation/attribution, campaign analysis, product targeting, experimentation, predictive modeling), and generating actionable insights/recommendations. Strong skills in SQL, Python, Tableau, and ETL pipelining are required.


Contract Duration: 12 Months to Start


Responsibilities:

  • Conceptualize business problems or opportunities, formulate hypotheses and goals, define key metrics, and make actionable recommendations
  • Drive strategic insights for data science supporting the product ecosystem customer upgrade/attach/monetization/migration initiatives
  • Working with marketing stakeholders to define requirements, execute marketing campaign analytics, and marketing attribution.
  • Develop predictive models, conduct experimentation beyond A/B testing, and generate actionable customer insights that inform product innovation
  • Build and apply durable customer segmentation patterns to renew product targeting, positioning, and customer experience
  • Translate complex data insights into actionable recommendations for technical and non-technical stakeholders, and business leaders
  • Raise craft bar for the analysts on team


Required Skills:

  • Minimum of 5-7 years of experience in business analytics and data science, analyzing business/segment performance and conversion funnels
  • Ability to formulate data-backed strategies that will drive step-function growth for the business as well as increase customer benefit
  • Experienced in experimentation or A/B testing, marketing campaign analytics, and marketing attribution
  • Practical experience constructing data pipelines and ETL utilizing SQL and Python, as well as data solutions from cloud platforms
  • Strong data storytelling skills, with a proven ability to rapidly construct impactful visualization, communicate insights and influence marketing and product leadership
  • Ability to generate hypotheses grounded in customer behavior, industry trends, and external market factors.
  • Experience in the SaaS industry is huge. Fintech or SMB space experience is a plus.
  • Demonstrated experience in building reusable and scalable analytics solutions, with a focus on efficiency and avoiding duplication of work
  • Outstanding communication skills with the ability to influence decision makers and build consensus with teams
  • Quick learner, adaptable, with the ability to work independently and lead the team in a fast-paced environment

Remote working/work at home options are available for this role.
contract
IT Solution Architect (Financial Systems) - Remote
Salary not disclosed
Atlanta, Remote 2 days ago
DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm.

Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.

Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

Visit us at to learn more and view our open positions.

Please apply or call one of us to learn more For further inquiries about this opportunity, please contact one of our Talent Specialists, Amit, at 224 507 1290 Title: IT Solution Architect (Financial Systems)
- Remote Location: Remote (Candidates local to Corning, NY and Charlotte, NC are preferred.

Open to candidates in other locations; candidates must be willing to work EST time zone) Duration: 12 Months with possibility of extension based on demand.

Schedule: Full-time, M-F, 8 AM
- 5 PM.

Some potential flexibility may be required for after-hours work, as needed.

Travel
- up to 25% for travel to Corning, NY.

Estimated as one week per month based on project need.

Only W2 candidates are eligible for this position.

Third-party or C2C candidates will not be considered Position Summary The IT Solution Architect for Supply Chain and Finance is responsible for designing, developing, and guiding the implementation of enterprise technology solutions that support client's financial and supply chain processes.

This role collaborates closely with business stakeholders and cross-functional IT teams to ensure systems are scalable, secure, and aligned with organizational strategy.

The architect enables operational excellence by shaping solution roadmaps, ensuring platform integrity, and driving continuous improvement across finance and supply chain applications.

Key Responsibilities Solution Architecture and Design Develop end-to-end architectural designs for finance and supply chain systems in alignment with business objectives.

Assess existing application landscapes and recommend improvements, modernization opportunities, and integration strategies.

Ensure solutions comply with security, data governance, and enterprise architecture standards.

Business Partnership and Collaboration Engage with Finance, Supply Chain, and IT partners to understand business needs and translate them into technical requirements.

Participate in recurring strategic and operational touchpoints, including cFIN review sessions and architecture-focused team meetings.

Provide subject matter guidance on financial systems such as OneStream and other platforms influencing client's digital finance ecosystem.

Technical Leadership and Support Serve as the technical lead for solution implementations, enhancements, and integrations across finance and supply chain domains.

Address escalated issues, provide root-cause analysis, and ensure long-term stability of assigned applications.

Partner with engineering and operations teams to ensure solution resilience, performance, and sustainability.

Governance, Standards and Documentation Contribute to the development of architecture standards, design patterns, and best practices.

Maintain accurate architectural documentation, including roadmaps, diagrams, functional specifications, and integration models.

Continuous Improvement and Innovation Evaluate emerging technologies and recommend opportunities to enhance process efficiency, automation, and system capabilities.

Support modernization initiatives that strengthen client's digital transformation objectives in the finance and supply chain organizations.

Required Qualifications
- Education and Experience Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (minimum required).

5 years of experience as a Solution Architect with financial systems.

Proven experience architecting solutions in enterprise finance and/or supply chain environments.

Deep knowledge of financial systems (e.g., OneStream, SAP cFIN (Central Finance), or similar platforms).

Familiarity with SAP finance and supply chain modules.

Strong understanding of systems integration, data flows, and enterprise application ecosystems.

Ability to translate complex technical concepts into clear business language.

Key Competencies Strategic Thinking Ability to design future-focused, scalable solutions.

Technical Expertise Strong architecture and platform skills across finance and supply chain.

Communication and Influence Effectively collaborates with technical and non-technical stakeholders.

Problem Solving Skilled at diagnosing complex issues and proposing durable solutions.

Execution Ability to manage multiple priorities and deliver high-quality outcomes.

Preferred Qualifications Experience working in a global, matrixed organization.

Understanding of data governance, security protocols, and architecture frameworks.

Demonstrated ability to lead collaborative solution workshops and stakeholder discussions.

Interview Process: Two rounds.

First round phone screen with direct manager.

Second round video panel interview, including technical review.

About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.

The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer.

DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

SAP cFIN, OneStream
Remote working/work at home options are available for this role.
Not Specified
Digital Content Specialist II (Hybrid)
Salary not disclosed
Chicago, IL, Hybrid 4 days ago

Digital Content Specialist II (Hybrid)

Chicago, IL

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Digital Content Specialist II on our Digital Marketing team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Digital Content Specialist II, you will support UX copywriting and content
across AMA's digital platforms, with a primary focus on FREIDA, a platform that
helps medical students search for and evaluate residency programs. The role contributes
to the creation of specialty-specific informational content, user-facing copy,
and messaging that helps guide medical students, residents, and physicians
through critical career decisions. Working under established UX and content
standards, this role applies UX writing best practices to improve clarity,
engagement, and usability. The position works closely with product, UX, and
marketing teams to ensure content is consistent, effective, and aligned with
the overall member experience.

RESPONSIBILITIES:

Writing and Content Development

  • Write comprehensive Q&A content for individual medical specialties within the FREIDA Specialty Guide
  • Develop and maintain informational content across FREIDA resources, including the Residency Guide and student-facing guidance materials
  • Develop copy for the Program Director Portal, including guidance, instructions, and resource content
  • Create push notifications, alert banners, and promotional messaging to support engagement and highlight key deadlines and seasonal activities
  • Collaborate with medical education stakeholders to ensure content accuracy and clinical appropriateness

FREIDA Content

  • Create clear, concise, and user-centered copy for FREIDA and AMA digital properties that support the FREIDA experience, including AMAone and related join/renew and sign-in flows
  • Write and optimize UX copy for onboarding sequences, navigation, error states, and transactional touchpoints
  • Work on landing page and member-facing content that supports usability and conversion goals
  • Collaborate with UX designers to integrate copy early in the design process and support effective content-design collaboration
  • Conduct content audits and contribute recommendations to improve clarity and usability

User Insight and Industry Awareness

  • Develop an understanding of medical student, resident, and physician behaviors to inform content strategy and UX copy decisions
  • Apply user insight and evolving UX and healthcare education trends to support product, design, and marketing initiatives
  • Refine content based on user feedback, observed behavior, and performance data

May include other responsibilities as assigned

REQUIREMENTS:

  1. Bachelor's degree in English, Communications, Journalism, Marketing, or a related field required
  2. Ability to translate complex or regulated information into clear, user-centered language
  3. Experience collaborating with product, design, and marketing teams through content contributions
  4. Experience supporting content standards, including voice, tone, and style guidelines
  5. Comfort presenting recommendations and incorporating stakeholder feedback
  6. Hands-on experience with enterprise CMS platforms, preferably Drupal, and collaboration tools including JIRA, Confluence, Asana and Figma
  7. Working knowledge of Google Analytics and Power BI to inform content improvements

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $74,160-$98,318. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

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Remote working/work at home options are available for this role.
Not Specified
Sr Manager Customer Success (Hybrid)
🏢 American Medical Association
Salary not disclosed
Chicago, IL, Hybrid 2 days ago
Sr. Manager Customer Success

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation
starts with our people. We foster an inclusive, people-first culture where
every employee is empowered to perform at their best. Together, we advance
meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Manager Customer Success on our Marketing and Membership Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

This role manages the post-sale customer experience for group
membership institutions using MMX educational product. Responsible for
maximizing enablement, retention and ROI, while positioning Customer Success as
a differentiating attribute of AMA's educational products and brand. This role
oversees a team of Customer Success Managers, builds scalable systems to drive
engagement and institutional growth, and partners across internal teams to
deliver best-in-class customer experiences.

RESPONSIBILITIES:

Customer Success Framework and Operations

  • Develop and continuously refine the Customer Success Playbook, including onboarding arc, product user training materials, communication templates, and outcome-aligned product guidance.
  • Align service models to account segments and growth opportunities to optimize customer engagement.
  • Assign accounts to Customer Success Managers based on account segment, product scope, and resource capacity.
  • Identify and implement opportunities to streamline, digitize, and automate customer engagement with MMX education products to create efficiencies and evolve customer interactions within the learning environment.
  • Develop business cases to integrate or invest in technologies that support customer scale.
  • Coordinate cross-functional collaboration to enhance the post-sale customer journey.
  • Identify and monitor key ROI metrics internally and on behalf of subscribers.

Customer Engagement Oversight

  • Establish and operationalize a system for gathering and applying customer feedback across the engagement lifecycle.
  • Determine frequency, audience, distribution channel and approach for applying results and sharing findings with relevant stakeholders.
  • Partner with the Content and Communication team to cultivate customer advocates and produce targeted engagement materials.
  • Collaborate with Product Ops team to address usability issues, including login friction and system administration challenges.
  • Facilitate advisory groups with key customers and stakeholders to inform product evolution and deepen engagement.
  • Coach Customer Success Managers to proactively manage retention, analyze account risk, and execute data-driven retention plans.

Staff Development & Management

  • Provide ongoing leadership, training and development, ongoing feedback, support and counsel. Develop individual performance goals and accountabilities.
  • Analyze capacity and align resources to support team and individual goals.
  • Recruit and train staff, developing strong expertise in product attributes, customer insights, and communication. Ensure team mastery of all core MMX education products.

May include other responsibilities as assigned

REQUIREMENTS:

  1. Analytical, goal-oriented, and creative with excellent communication skills (written and verbal) and ability to excel in a matrixed environment.
  2. Bachelor's degree in business, communications, healthcare administration or related field required, Master's degree preferred.
  3. 7+ years of account management and customer relationship experience with segmented customers across multiple products required.
  4. 3+ years of people management experience required.
  5. Previous experience managing customers in a healthcare-related context preferred.
  6. Proven critical thinking skills with ability to identify and address root causes of recurring issues. Success in facilitating strong customer relationships and resolving issues to retain customers and increase loyalty.
  7. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
  8. Strong external presence to communicate with customers and stakeholders.
  9. Familiarity with learning management systems, online education programs, and accreditation standards strongly preferred, particularly in a medical setting.
  10. Some travel is required.

This role is an exempt position, and the salary range for this position is $102,816- $136,017. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

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