Engineering Structures Impact Factor Jobs in Irondequoit New York

Focused on employment and labor law since 1958, Jackson Lewis P.C.’s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients’ goals to emphasize belonging and respect for the contributions of every employee.

The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® “Best Law Firms”.

Focused on labor and employment law since 1958, Jackson Lewis P.C.’s 950+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged, stable and diverse, and share our clients' goals to emphasize inclusivity and respect for the contribution of every employee.

The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® “Best Law Firms”.

Job Summary

The legal secretary/administrative assistant supports multiple labor and employment litigation attorneys (4+). This critical team member will have strong skills in both legal and administrative support.

The focus of the legal administrative assistant support functions include but are not limited to: drafting/revision of correspondence, pleadings and documents; e-filing; and conducting legal research. Editing and formatting skills required include advanced functions such as Table of Content (TOC) and Table of Authority (TOA), excellent proofreading and attention to detail.

Administrative support functions include, but are not limited to, calendar maintenance, managing attorney expenses, submitting invoices, and travel arrangements.

The successful candidate is a very organized, detail-oriented team player possessing at least 8 years recent litigation secretary experience (including electronic filing).

Essential Functions

• Engage in the work of the attorney by demonstrating knowledge and status of current cases and projects, utilizing available resources in order to achieve.
• Provide support for four+ attorneys in employment law matters and backup support as needed.
• Interact with internal departments, outside agencies, vendors and clients.
• Draft/revise/proofread correspondence, pleadings, documents and other documents as directed.
• Handle a wide variety of complex and confidential time-sensitive material.
• Work with teams to complete conflict checks and open new client engagements as requested; assist with billing review, inquiries and collections; and maintain docketing for litigation attorneys.
• Maintain calendars, CLE, reports and time records.
• Book and organize travel arrangements as needed; assist with expense reimbursement.
• Various office and client filing.
• Other office administrative functions as needed.

Qualifications/Skills Required

• At least 3 years recent experience in a legal administrative assistant role within a law firm supporting litigation attorneys, experience with labor and employment law a plus.
• Familiarity with state and federal rules and procedures, as well as procedures with state and federal agencies.
• Must have a solid understanding of technical legal terminology as well as experience with electronic court filings.
• Experienced with trial preparation and briefs.
• Strong verbal and written communication skills, as well as excellent proofreading skills.
• Ability to timely respond to deadlines, balance workload and take initiative.
• Proficient with Office Suite, including Outlook, Word, Excel, and PowerPoint. Experience with law firm software including billing, expense, document management, etc. is a plus.
• Strong interpersonal skills and ability to work well in cooperative, small office environment in a large firm, and communicate with attorneys and support staff on every level.
• Punctual with excellent attendance.

Educational Requirements

• High School diploma or equivalent required.
• 4-year college degree preferred.

For New York State, the expected hourly range for this position is between $40.00 and $45.00. The actual compensation will be determined based on experience and other factors permitted by law.

Jackson Lewis understands that embracing our differences makes us a stronger, better firm. We appreciate the importance of having a workforce that reflects the various communities in which we work, and we strive to create an inclusive environment where diverse employees want to work and where they can flourish professionally. In furtherance of our culture, all qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.

The New York office of Akerman LLP seeks an Associate with 3 to 5 years of experience in commercial litigation for the Consumer Financial Services, Data and Technology Practice Group. Excellent legal research, writing and analytical skills, as well as federal and state court experience are required. Financial institutions litigation experience is preferred. Must possess a Juris Doctor degree from an ABA accredited law school and be a member of the New York State Bar.

Annual base salary: $195,000 - $250,000 (Akerman LLP is not a lock-step firm. The exact amount of salary for this position is dependent on a variety of factors). In addition to base salary, Akerman offers an annual discretionary bonus, paid time off, professional and client development allowance, medical insurance, dental insurance, vision insurance, life insurance, disability insurance, and 401k Profit Sharing Plan (employee-only contribution plan). A pre-tax commuter benefit is also available, providing pre-tax savings for qualified parking and transit pass expenses.

About the Firm

Founded in 1920, Akerman is recognized as one of the country’s premier law firms, with more than 700 lawyers in 25 offices throughout the United States. To learn more about our firm, please visit us at Recognitions

• Top 100 U.S. Law Firms (The American Lawyer)
• Among the Most Innovative Law Firms (Financial Times)
• Ranked among 100 Most Prestigious U.S. Law Firms (Vault)
• Ranked among the Top Large Law Firms for Diversity (Law360)
• Ranked among the Top 30 Large Law Firms for Gender Equity (Law360)
• Leadership Council on Legal Diversity, 2023 Top Performer

Equal Employment Opportunity Policy

We are committed to providing a supportive and inclusive environment where all individuals can reach their full potential, no matter their race, color, sex, religion, national origin, age, disability, marital status, gender identity/expression, sexual orientation or genetic makeup.

Note to Search Firms

Akerman LLP will not accept unsolicited resumes or other unsolicited candidate information from Search Firms. Submissions will only be considered when a fully executed fee agreement is in place. Search firms should contact for additional information.

Focused on employment and labor law since 1958, Jackson Lewis P.C.’s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients’ goals to emphasize belonging and respect for the contributions of every employee.

The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® “Best Law Firms”.

This position will sit in our NYC location.

For New York City, the expected salary range for this position is between 212,500-$282,500. The actual compensation will be determined based on experience and other factors permitted by law.

Duties and Responsibilities:

• The position is primarily a traditional labor position representing employers but will also include advice and counsel work with employers regarding federal and New York workplace laws and other assignments, as needed.
• All facets of Traditional Labor Relations, including:
• Handling unfair labor practice charges at the National Labor Relations Board (“NLRB”)
• Researching and writing.
• Representing management in NLRB elections.
• Providing legal advice to employers regarding union organizing, corporate campaigns, card check and neutrality agreements.
• Negotiating and/or providing legal advice regarding collective bargaining agreements.
• Handling grievance, arbitration and unfair labor practice proceedings.
• Obtaining mass picketing injunctions.
• Reviewing handbooks, policies and forms for compliance with federal and state law.
• Conducting management training regarding labor relations, federal and New York workplace issues and harassment, discrimination and retaliation; and
• Other duties and responsibilities as reasonably assigned.

Skills and Educational Requirements:

• JD from accredited law school
• 3+ years of traditional labor law experience is preferred.
• NY Bar Admission
• Understanding of current agency (state and federal) enforcement techniques preferred
• Excellent attention to detail
• Strong organizational and project management skills
• Excellent written and oral communication skills
• Bilingual, English and Spanish, is preferred but not required
• May include regular business travel

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.

ABOUT JENNER & BLOCK

Jenner & Block LLP is a law firm with a fearless reputation and global reach, high-level problem solvers in litigation, government controversies, investigations, regulatory challenges, and complex corporate transactions. With offices in Century City, Chicago, London, Los Angeles, New York, San Francisco, and Washington, DC, the firm represents a wide range of clients, counseling Fortune 100 companies, large privately held corporations, major nonprofits, top universities, private equity investors, and Native American tribes. Consistently recognized as a firm that stands up for its values with its commitment to justice and community service, Jenner has been named the No. 1 pro bono firm 13 times in the United States by The American Lawyer.

COMPANY OVERVIEW

Jenner & Block LLP is a law firm with a fearless reputation and global reach, high-level problem solvers in litigation, government controversies, investigations, regulatory challenges, and complex corporate transactions. With offices in Century City, Chicago, London, Los Angeles, New York, San Francisco, and Washington, DC, the firm represents a wide range of clients, counseling Fortune 100 companies, large privately held corporations, major nonprofits, top universities, private equity investors, and Native American tribes. Consistently recognized as a firm that stands up for its values with its commitment to justice and community service, Jenner has been named the No. 1 pro bono firm 13 times in the United States by The American Lawyer.

POSITION SUMMARY

As part of the Talent and Career Strategy team, the Senior Paralegal provides advanced legal support throughout all phases of complex litigation and investigations while overseeing and directing the work of junior and midlevel paralegals. This role combines high-level case management responsibilities with team leadership, workflow coordination, and quality oversight. The Senior Paralegal will also play a critical role in fact development, evidence preservation, regulatory response, and risk mitigation. The Senior Paralegal operates with a high degree of autonomy, manages multiple matters at once, and serves as a key liaison between attorneys, clients, courts, and external vendors.

This position demands exceptional organizational skills, attention to detail, strong analytical abilities, and proficiency in litigation support technologies.Extensive knowledge of court procedures, discovery processes, legal cite checking, and trial preparation is required, as the Senior Paralegal will serve as a subject matter resource to ensure compliance with court rules and internal procedures while helping to drive operational efficiency across matters.

ESSENTIAL JOB FUNCTIONS

Litigation, Investigation, & Case Management Responsibilities

• Assist attorneys in all stages of large, complex litigation matters from inception through post-trial, including attending and supporting depositions, hearings, trials, and arbitrations.
• Apply advanced knowledge of federal and state procedural rules and electronic filing requirements; implement and maintain case calendaring and docketing systems, ensure accuracy of key dates, and provide guidance on court-related procedural questions.
• Prepare templates and draft pleadings, motions, discovery requests and responses, and related legal documents; assist with proofreading, legal cite-checking, Bluebook compliance, and case law retrieval.
• Organize and maintain electronic case files in accordance with firm protocols; manage high volumes of documents, including client and third-party communications, client collections, productions, deposition materials, exhibits, and trial materials.
• Assist attorneys with document collection, Relativity database setup, and management, including document production.
• Perform complex data analysis, tracking, and discovery management within Relativity, including document review and database searches.
• Prepare, organize, and manage exhibits and trial materials, including pleadings, witness preparation materials, trial notebooks, deposition designations, demonstratives, and digital courtroom presentations (e.g., Trial Director, OnCue).
• Assist attorneys with internal investigations, regulatory inquiries, and compliance reviews.
• Assist attorneys with preparing materials for witness interviews, including pulling documents from Relativity and organizing materials into binders for witness interviews.

Leadership & Training Responsibilities

• Supervise, mentor, and train junior and midlevel paralegals assigned to your matters.
• Review documents and filings of other teams members for accuracy and compliance.
• Assist with paralegal onboarding, training, and performance feedback.
• Identify stretch assignments for more junior members of the team to build advanced litigation or investigative skills.
• Provide guidance, training, and mentorship to junior paralegals, including instruction on firm litigation procedures and best practices.

QUALIFICATIONS AND REQUIREMENTS

• Minimum 10 years of experience as a litigation paralegal in an AmLaw 100 or specialized litigation firm, with demonstrated leadership and mentorship skills appropriate for a senior-level role.
• Expert knowledge of Federal and relevant State procedural rules and electronic filing requirements, with strong familiarity with Federal and State court rules, case management systems, and e-filing databases.
• Experience drafting pleadings, and discovery requests and responses, with proficiency in legal cite-checking and Bluebook standards.
• Working knowledge of docketing applications (e.g., CompuLaw, PACER), litigation support and transcript management tools (e.g., TextMap, CaseMap, Opus2, NetDocuments), and document review/e-discovery platforms (e.g., Relativity).
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint), legal research platforms (e.g. LexisNexis, Westlaw), and document management/PDF tools (e.g. Kofax, Adobe Acrobat).
• Excellent organizational, prioritization, and multitasking skills with strong attention to detail; ability to maintain confidentiality and exercise sound judgment in a fast-paced environment.
• Strong verbal and written communication skills.
• Availability to work overtime, travel, and handle after-hours filings and deliverables as needed.
• This is a hybrid role requiring in-office presence at least four days per week (Monday–Thursday).

Disclaimer

Additional Duties

This job description is intended to provide a general overview of the primary duties and responsibilities for the position. It is not an exhaustive list of all tasks or responsibilities that may be assigned. The role may include additional duties, specialized projects, and other tasks as required. The firm reserves the right to modify or adjust the responsibilities to meet business needs.

Physical Requirements

Candidates must be able to meet the physical demands of the position, including the ability to commute to the office as required on designated in-office days based on the position. The firm is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) for qualified individuals with disabilities.

EEO Statement

Jenner & Block LLP is an equal opportunity employer. Recruitment and employment decisions are not made on the basis of an individual’s race, color, creed, religion, national origin, ancestry, citizenship status, age, non-disqualifying physical or mental disability or medical condition, genetic information, sexual orientation, sex, gender identity and/or expression, pregnancy, childbirth, breastfeeding or related medical conditions, arrest record, matriculation, personal appearance, political affiliation, marital, parental, veteran, military, or order of protection status, or any other protected status or that of their relatives, friends, or associates.

Jenner & Block is proud to offer a competitive total rewards package, including comprehensive health & well-being benefits and 401k profit sharing. The anticipated pay range for this role is $120,000-$165,000 in New York. The actual offered rate for this position will be determined based on several factors, including qualifications and experience, geographic location, education, external market data, and consideration of internal equity.

Location: New York City (Showroom-Based + Outside Sales)

We represent a curated portfolio of contemporary European furnishings with two established New York City showrooms. As we continue expanding our presence within the NYC design community, we are seeking a proven A&D sales and business development professional to drive measurable new revenue growth.

This is not a retail sales role. This is a high-impact, proactive business development position focused on cultivating and converting new trade relationships across New York City.

The Opportunity

This role is designed for a true hunter — a sales professional with an established network in the NYC A&D community who wants a stronger product platform, competitive compensation structure, and the ability to scale their book meaningfully.

You will own your territory, build strategic relationships, and directly influence the growth trajectory of the company in the New York market.

Key Responsibilities

• Proactively develop new interior designer and architect accounts throughout NYC
• Conduct consistent outside sales meetings with small-to-midsize firms and independent studios
• Maintain disciplined weekly outreach (calls, emails, in-person visits, showroom appointments)
• Convert new relationships into active quoting and closed business
• Manage projects from specification through order placement
• Represent the brand at trade events, industry gatherings, and design center initiatives
• Split time strategically between showroom presence and outside prospecting

This role is measured on new business generation and revenue growth — not account maintenance alone.

Ideal Candidate Profile

You are:

• A true hunter with 5–10+ years of A&D or trade showroom sales experience
• Currently selling furniture, lighting, textiles, or architectural design products
• Actively engaged within the NYC design ecosystem
• Comfortable opening new accounts weekly and asking for the order
• Highly motivated by commission, targets, and performance metrics
• Organized and disciplined with pipeline management
• Experience within or around the New York Design Center / D&D Building
• Large multi-brand resellers focused on trade sales
• Experience working with European manufacturers, imported product, or longer lead times is strongly preferred.

What Success Looks Like

• Opening 5–10 new active trade accounts per quarter
• Consistent monthly pipeline growth
• Meeting or exceeding quarterly revenue targets
• Strong quote-to-close ratio and disciplined follow-up

This is a revenue-driving role with clear performance expectations and strong upside for high achievers.

Compensation

• Up to $200,000 with commission. Full earning potential within year one for a proven producer.
• Strong compensation for a top performer.

What We Offer

• Established European manufacturing partnerships
• Competitive product positioning within the NYC trade market
• Two NYC showroom platforms
• Entrepreneurial culture with direct access to leadership
• Real opportunity to shape market growth

You will have meaningful influence over revenue expansion and the autonomy to build your territory strategically.

Who This Role Is Not For

• Retail furniture sales professionals without trade experience
• Account managers focused solely on servicing inherited relationships
• Candidates unwilling to conduct consistent outside sales activity

If you are a driven A&D sales professional who thrives on building relationships, opening doors, and closing business within the NYC design community, we would welcome a confidential conversation.

IT’S TIME TO GROW YOUR CAREER!

Chemsearch FE offers a career destination for talented, passionate and results-driven people who seek the innovation and growth opportunity that we provide. We don’t offer jobs….we solidify careers, as proven by the thousands of associates worldwide with an average tenure of 13 years.

ABOUT CHEMSEARCH FE

We are a facility resource management company with over 100 years of experience. Chemsearch FE is an industry leading provider of specialty maintenance solutions in urban facilities. As the fastest growing business division of NCH Corporation, FE is committed to standing by our clients to optimize building resources, improve efficiencies and convey a corporate message that the environment matters.

We meet the unique needs of those who are responsible for the operation of urban facilities through water conservation, energy savings, waste stream reduction and property maintenance programs.

WE ARE LOOKING FOR PEOPLE LIKE YOU!

A passion for working with people…

An eagerness to learn…

Competitive and results-driven…

A strong ability to self-manage…

Proficiency in building and executing plans…

WE KEEP THE POSITION CHALLENGING. RESPONSIBILITIES INCLUDE:

• Developing and maintaining an assigned outside territory
• Seeking out prospective customers/business opportunities
• Establishing and maintaining customer relationships in order to grow profitable sales
• Attending training classes to develop superior product knowledge for various customer applications

HIT THE GROUND RUNNING WITH THESE REQUIREMENTS:

• Proven track record in managing time autonomously
• Exceptional interpersonal and communication skills
• Proficient with smart technology
• Demonstrated ability to engage and sustain productive professional relationships
• Four-year degree (B.A or B.S.)

WHAT WE DO TO MAKE YOU SUCCESSFUL:

• A world-class training program
• Managers acting as coaches with one main goal: your success
• Focus on developing strengths, not fixing weaknesses
• Culture recognizing results while embracing work-life balance
• Provide advancement opportunities that tailor to your individual skills
• Competitive compensation package, comprehensive benefits & 401(k) plan

Because this position is a sales role, the total first year compensation can vary between $55,000-$80,000 based on performance. The base salary range for this position is $55,000-$55,000 (excluding bonus earnings) which represents the low and high end of NCH Corporation's salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to: experience, education, training, location, merit system, quantity or quality of production, responsibilities and regular and/or necessary travel. The range listed is only one component of NCH Corporation's total rewards package for associates. Please note that this range does not include commissions which for some associates is a substantial part of their overall compensation and there is no maximum for commissions.

Join the Chemsearch FE team and start your career today!

We celebrate, support, and thrive on difference and diversity. We are proud to be an Equal Opportunity Employer. This is a remote position.

Account Manager / Bookkeeper – Touring Artist Financial Management

Company Overview

We are a specialized business management firm dedicated to handling the financial needs of musicians, bands, and touring artists. Our fast-paced environment requires precision, adaptability, and a deep understanding of the entertainment industry. If you have experience managing finances for touring artists and want to work with a growing, collaborative team, we’d love to hear from you.

Position Overview

We’re seeking an experienced Account Manager / Bookkeeper with at least 3 years of experience handling financials for touring artists and musicians. The ideal candidate has worked in business management firms, tour accounting, and understands the complexities of managing finances in a high-volume, fast-moving industry. This is an opportunity to step into a client-facing role, working directly with artists, managers, and teams to ensure financial accuracy, handle tour reconciliations, and provide high-level financial support. Candidates must have strong QuickBooks Desktop experience and be comfortable handling multiple clients. Please note this position is full time in office only without any remote or hybrid option.

Key Responsibilities

• Full-charge bookkeeping for multiple touring and entertainment clients.
• Bank and credit card reconciliations, tour settlements, and cash flow tracking.
• Accounts payable and receivable, invoice processing, and vendor payments.
• Preparing financial reports, including P&L statements, balance sheets, and tour financial summaries.
• Tracking and managing artist commissions, royalties, and tour expenses.
• Communicating directly with clients and their teams to provide financial updates, answer inquiries, and ensure smooth operations.
• Ensuring month-end closes, tax preparation, and compliance deadlines are met.
• Assisting with budgeting, forecasting, and financial planning for touring clients.
• Supporting new client on-boarding and financial system setups.

What We’re Looking For

• Minimum 3 years of experience in account management and bookkeeping for touring artists and musicians.
• Experience in a business management firm, tour accounting firm, or high-volume bookkeeping environment is preferred.
• QuickBooks Desktop expertise is required.
• Strong Excel skills, including experience with reconciliations and financial tracking.
• High attention to detail—you catch errors before they become problems.
• Strong communication skills—comfortable handling client relationships and discussing financial matters.
• Ability to manage multiple clients and deadlines without feeling overwhelmed.
• Familiarity with commission structures, royalties, and entertainment industry financial practices is a major plus.

Why Join Us?

• Work directly with high-profile musicians and entertainment clients.
• Be part of a tight-knit team where your contributions make a real impact.
• Opportunity to grow in a specialized entertainment finance role.
• Fast-paced and engaging work environment—no two days are the same.
• Competitive salary based on experience.

How to Apply

If you meet the experience requirements and are excited about working in touring artist financial management, we’d love to hear from you.

Apply by sending your resume and a short cover letter explaining your experience with touring artists and musicians. Please do not call the office.

Arcana is a portfolio intelligence platform used by hedge funds and asset managers to analyze performance and risk. We’re rethinking the tools institutional investors rely on— and we’re hiring an exceptional Sales Development Representative to help drive that transformation.

As a Junior Account Executive at Arcana, you’ll play a foundational role in building our client base and shaping the future of institutional analytics. You’ll identify, research, and engage prospective clients across the hedge fund and asset management ecosystem—partnering closely with sales, marketing, and product to open high-value opportunities and define how we reach new clients.

If you’re looking to rocket-ship your career and work alongside a top-performing sales team (ex-MSCI, AlphaSense, Visible Alpha), we’d love to talk. To apply, send your best pitch (under 200 words) & resume to

Responsibilities

• Identify and research target hedge funds, asset managers, and allocators to build high-quality prospect lists
• Engage prospective clients through personalized outreach (email, LinkedIn, calls) to introduce Arcana and qualify interest
• Collaborate closely with Sales Directors to develop account strategies and book qualified discovery meetings

Requirements

• 2+ years of experience in a client-facing role within financial services or enterprise SaaS, with direct exposure to institutional clients (hedge funds, asset managers, allocators, etc.)
• Familiarity with portfolio analytics, investment concepts, and institutional workflows (e.g. attribution, alpha/beta, drawdowns, correlation, etc.)
• Excellent written and verbal communication skills—able to engage hedge fund and asset management professionals with credibility
• Self-starter mindset with strong organization, curiosity, and attention to detail
• Experience with CRM tools (Salesforce, HubSpot, or similar) preferred
• Prior exposure to hedge funds, asset managers, or investment technology is a plus

Qualifications

• Bachelor’s or Master’s degree in Finance, Economics, Business, or a related field
• CFA, FRM, or MBA is a strong plus
• Experience with Bloomberg, FactSet, or portfolio analytics platforms is helpful
• Familiarity with equity risk models and factor-based investment frameworks is helpful

Compensation

• Competitive base salary
• Performance-based bonus tied to key sales metrics, including number of qualified meetings booked, pipeline created, and conversion to revenue

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly

The Account Director is responsible for ensuring client teams deliver exceptional, “white glove” service and operational excellence. This role provides hands-on leadership, drives continuous improvement, and fosters a culture of accountability and high performance. The Account Director proactively manages client relationships, oversees operations including Front of House services and adapts to evolving client needs and organizational changes.

JOB DUTIES

• People leadership
  • Directly supervise management, providing mentorship and supporting structured succession planning.
  • Foster a collaborative team environment, emphasizing readiness, accountability, and continuous improvement.
  • Support onboarding and development of new hires, ensuring rapid integration and contribution to service improvements.
  • Execute modifications to organizational design and teams to optimize operational activity and improve client experience.
• Operations leadership
  • Ensure client teams consistently meet or exceed service level agreements (SLAs) and deliver a premium, “white glove” client experience.
  • Provide operational oversight, ensuring all business processes align with best practices and organizational standards.
  • Champion best practices in service delivery, leveraging technology and systems for operational efficiency.
  • Implement strategies to improve and standardize all aspects of operations.
  • Ensure operational controls and management information and reporting requirements are fulfilled.
  • Oversee Front of House services as part of the overall client experience.
  • Drive operational excellence initiatives, including process improvement, knowledge management, and complaint resolution.
  • Promote a culture of high performance, learning, and quality.
  • Identify and mitigate operational, compliance, and financial risks.
  • Investigate and resolve issues escalated by the client, communicating significant matters to the appropriate leadership.
• Customer & account leadership
  • Develop and maintain effective client relationships with operational counterparts.
  • Address and escalate client concerns promptly, maintaining a sense of urgency and professionalism.
  • Support upselling and cross-selling of new services, as well as renewal and periodic price adjustment (PPA) processes as required.
  • Maintain appropriate communications channels with clients, the field, and offsite leadership.
• Financial and Contract Management
  • Ensure operational controls are in place to manage budget and maintain profitability.
  • Lead contract negotiations, renewals, and amendments as required.
  • Develop and execute strategic account plans in alignment with client and organizational goals.
• Other
  • Partner with functional teams to implement appropriate policies, internal controls, and reporting.
  • Highlight operational, compliance, and financial risk areas.
  • Participate as a key project team member in new business implementation.
  • Follow delegations of authority for operations team.

WORKING CONDITIONS

• Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
• Work is performed in a professional work environment and/or work from home setting.
• Business casual and/or professional attire required.

• Bachelor’s degree or equivalent experience required.
• 8+ years of leadership in a national or global customer service environment.
• Proven track record in resolving contract performance issues and building client relationships.
• Experience managing large teams and multiple service lines, including Front of House operations.
• At least one year of business development experience.
• Minimum five years of financial management, with a strong understanding of P&L impact.
• Excellent client service skills with a service-minded approach; must remain calm and confident in stressful situations.
  
  

RRD's current salary for this role is $130,000/ year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift: Monday through Friday, 9am to 5pm

#GOC

#WLNAT

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

The Chairperson, Obstetrics and Gynecology, oversees the medical service and administrative functions of multiple hospital OB/GYN Departments located throughout the New York City area.

Responsibilities:

• Lead multiple OB/GYN Departments at various facilities.
• Proven ability to perform a full array of administrative and operational duties.
• Ensure the efficient achievement of Departmental goals and effective delivery of medical care.
• Provide direct patient clinical care, which includes Inpatient Units, Labor and Delivery, as well as an active clinic practice.
• Lead the operating rooms for gynecological surgery.
• Direct and oversee all aspects of clinical services and medical education activities for the Departments.
• Manage and guide clinical teams including Physicians, Residents, Midwives, Physician Assistants, and Nurses.
• Enhance academic and professional development of all Physician staff.
• Responsible for all aspects of recruitment and retention.
• Accountable for performance improvement activities and compliance.
• Exercise responsibility for patient quality and safety.

Qualifications:

• Board Certification in Obstetrics and Gynecology
• Board Certification in an OB/GYN Sub-specialty, if applicable
• Active or eligible for a New York State Medical License
• Minimum 5 years of leadership, managerial, and academic experience
• Current clinical activity and skill in a field of OB/GYN

Annual salary for this position is $450,000* - $600,000*.

*The salary range listed depends on sub-specialty training and is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary, several factors may be considered as applicable (e.g., location, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity).

Equal Opportunity Employer