Engineering Structures Impact Factor Jobs in Flourtown, PA

Freeman Mathis & Gary is a dynamic and growing 500+ lawyer national litigation firm, with thirty-nine offices in twenty-one states. We are seeking an Associate Attorney with experience in handling Labor & Employment matters to join our growing Philadelphia, Pennsylvania office. The ideal candidate has at least 3+ years’ experience. This individual will maintain positive contact with clients, observe confidentiality of client matters, and must be team-oriented. Actual base pay within the range will also be dependent on other factors, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.

FMG’s Labor and Employment Law Section attorneys are nationally recognized and have defended employment claims in more than 45 states for all types of public and private employers. We provide employers with practical and sound preventative advice.

Responsibilities:

· Provide initial analysis and develop case strategy

· Prepare and respond to discovery

· Take and defend depositions, draft motions and attend hearings

· Explain legal options to clients and bringing possible outcomes or threats to their attention.

· Build relationships with clients

· Ability to negotiate, research, and communicate verbally and in writing effectively.

Requirements:

· Juris Doctor degree from an American Bar Association accredited law school.

· In good standing and able to practice law in the state of Pennsylvania

· Strong critical thinking skills and solid academic background.

· Strong sense of urgency about problem solving, meeting deadlines and achieving goals

· Knowledgeable, attentive, and proactive.

· Excellent communicator, negotiator, public speaker, and problem solver.

· Self-motivated, and goal oriented with a track record of meeting billable hours goals.

· Inclined to take initiative and work independently with minimal supervision.

· Detail oriented, organized and effective.

· Professional and can get along with people; communicates well with staff.

· Computer skills: Microsoft Word and Outlook.

· Experience with iManage and/or OneDrive a plus.

What we offer:

· Competitive compensation.

· Opportunity for growth and advancement within the Firm.

· Speaking and writing opportunities.

· Comprehensive benefits package, including medical, dental, and vision.

· Bar expenses paid by Firm.

· HSA and FSA plans to help offset taxes for employees and dependents.

· 401K Plan.

· Company provided life insurance up to $150k.

· Company paid long-term disability coverage.

· Year-end bonuses and referral fee incentives.

· Regular, firmwide socials and events.

· Employee Assistance Program.

EEO Statement

Freeman Mathis & Gary, LLP (FMG) is committed to providing equal employment opportunities to all applicants and employees by maintaining a workplace free of discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status as provided by law. FMG complies with all applicable federal, state, and local laws. This position is subject to our drug‑free workplace policy, which includes the ability to pass a pre‑employment drug screen. Employees may be subject to reasonable‑suspicion drug testing in accordance with Firm policies outlined in the Employee Handbook.

Freeman Mathis & Gary is a dynamic and growing 500+ lawyer national litigation firm, with thirty-nine offices in twenty-one states. We are seeking an Attorney Partner with experience in handling Tort matters to join our growing Philadelphia, Pennsylvania office. The ideal candidate has at least six years’ experience. The individual will maintain positive contact with clients, observe confidentiality of client matters, and must be team-oriented. Actual base pay within the range will also be dependent on other factors, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.

FMG’s Tort and Catastrophic Loss sections represent self-insured corporations and insurance companies in a wide variety of matters including product liability, premises liability, trucking, dram shop, human trafficking and other general liability claims. We serve as national and coordinating counsel for a variety of carriers and corporations in their litigation matters.

Responsibilities:

· Provide initial analysis and develop case strategy

· Prepare and respond to discovery

· Take and defend depositions, draft motions and attend hearings

· Explain legal options to clients and bringing possible outcomes or threats to their attention.

· Build relationships with clients

· Ability to negotiate, research, and communicate verbally and in writing effectively.

Requirements:

· Juris Doctor degree from an American Bar Association accredited law school.

· In good standing and able to practice law in the state of Pennsylvania

· Strong critical thinking skills and solid academic background.

· Strong sense of urgency about problem solving, meeting deadlines and achieving goals

· Knowledgeable, attentive, and proactive.

· Excellent communicator, negotiator, public speaker, and problem solver.

· Self-motivated, and goal oriented with a track record of meeting billable hours goals.

· Inclined to take initiative and work independently with minimal supervision.

· Detail oriented, organized and effective.

· Professional and can get along with people; communicates well with staff.

· Computer skills: Microsoft Word and Outlook.

· Experience with iManage and/or OneDrive a plus.

What we offer:

· Competitive compensation.

· Opportunity for growth and advancement within the Firm.

· Speaking and writing opportunities.

· Comprehensive benefits package, including medical, dental, and vision.

· Bar expenses paid by Firm.

· HSA and FSA plans to help offset taxes for employees and dependents.

· 401K Plan.

· Company provided life insurance up to $150k.

· Company paid long-term disability coverage.

· Year-end bonuses and referral fee incentives.

· Regular, firmwide socials and events.

· Employee Assistance Program.

Freeman Mathis & Gary, LLP (FMG) is committed to providing equal employment opportunity to all applicants and employees by maintaining a workplace free of discrimination on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by applicable federal, state or local law. FMG complies with all applicable federal, state, and local laws. Employment dependent on successful completion of a background check.

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

Customer Success Managers are responsible for maximizing digital implementation, usage, retention, and expansion of Wiley's digital solutions. Working closely with their DLE or Account Manager, the Customer Success Managers bring their expertise to provide a range of services to customers including developing successful course implementation solutions, training, course fulfillment/setup, monitoring course usage, and trends, and driving digital conversions and account expansions. The Customer Success Manager is responsible for reconfirming existing business with faculty and guaranteeing increased platform retention.

The Customer Success Manager will be a key resource in delivering Wiley's commitment to exceptional customer advising, support, retention, and expansion of digital usage in their territory. They will work with existing and new customers to create and implement their digital solutions. They will work with their DLE or AM partner to expand their digital footprint.

Job Responsibilities:

• Responsible for reconfirming and retaining current customers while expanding digital usage at installed base accounts.

• Responsible for assisting faculty in implementing and integrating Wiley's digital solutions.

• Consult with instructors on implementation and curriculum design. Execute individual and departmental training plans.

• Collaborate with DLE/Account Manager to review the status of opportunities, existing business, and expansion opportunities.Partner with DLE/AM to identify priority customers and participate in effective retention strategies to reduce digital churn and ensure a superior experience for our installed customers.Carve out separate retention strategies for priority accounts/adoptions vs. all other adoptions.

• Drive and support pilots across the territory with follow-up, surveys, assistance with the platform, and questions. Assist AM with converting the pilot to an adoption.

• Collaborate with DLE/AM partner weekly or biweekly on adoption strategies to effect expansion and digital penetration.

• Proactively follow up with customers to ensure a positive experience using Wiley products and promote new features and functionality specific to their user experience.

• Conduct re-training with keycustomers to ensure all large adoption customers are "power users."

• Provide deep integration support on various LMS / LTI implementations.

• Provide regular account and adoption intelligence in SFDC after working with customers. Confirm/Update Inclusive Access (IA) readoption Opps in SFDC for enrollment, Won/Lost stage, instructors contact info on IA adoptions. Maintain Bookstore communication and relationships to obtain IA adoption details, IA processes, and work order details.

• Analyze and drive digital usage data via activations reports for priority adoptions after back-to-school period ends.

• Review Vendor reports at specific times during the season for IA courseware adoptions, confirm with bookstore or instructor if additional information is needed, review and update opp in SFDC, Set to IA in CAP. Follow up on non-responders of IA confirmations at the end of each season.

Qualifications:

• Undergraduate degree

• 2-4 years of relevant work experience in a similar function

• Previous customer service, sales support and tech product support exposure

• Able to lead effective presentations to internal and external customers, in both large groups and one-on-one settings.

• User experience knowledge with a CRM platform, preferably Salesforce

• Strong written and verbal communication skills

• Excellent organization and time management skills

• Ability to learn and apply technical expertise with new and existing platforms.

• Strong skill set to train and implement digital solutions.

• Self-starter with the ability to maximize time and generate high ROI by leveraging strong listening skills to understand and execute digital solutions.

• Adaptable: can navigate complex sales processes with multiple decision makers

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

Salary Range:

Job Posting Title:

Location:

Hi Rameez here from Beaconfire. I hope you're doing well! We’re currently hiring for an exciting MERN/MEAN Developer role, and I wanted to reach out to see if you or someone in your network might be interested. This is a fantastic opportunity to work on high-impact projects using modern technologies in a collaborative and growth-oriented environment.

About the Company

BeaconFire is based in Central NJ, specializing in Software Development, Web Development, and Business Intelligence; looking for candidates with a strong background in Software Engineering or Computer Science for a Python/Node Developer position.

About the Role

The role involves developing websites and writing scalable, secure, maintainable code while collaborating with team members to achieve project goals.

Responsibilities

• Develop websites using HTML, CSS, Node.js, React.js, and Angular2+, among other tools;
• Write scalable, secure, maintainable code that powers our clients’ platforms;
• Create, deploy, and maintain automated system tests;
• Work with Testers to understand defects opened and resolves them in a timely manner;
• Supports continuous improvement by investigating alternatives and technologies and presenting these for architectural review;
• Collaborate effectively with other team members to accomplish shared user story and sprint goals;
• Invest time in constant professional development to stay up to date with new technological development and programming languages;
• Discover and fix programming bugs;
• Other duties as assigned.

Qualifications

• Proficient understanding of HTML and CSS;
• Experience in programming language JavaScript or similar (e.g. Java, Python, C, C++, C#, etc.) and understanding of the software development life cycle;
• Basic knowledge of code versioning (e.g. Git, SVN);
• A passion for coding pixel perfect web pages;
• Good verbal communication and interpersonal skills.

Required Skills

• Proficient understanding of HTML and CSS;
• Experience in programming language JavaScript or similar (e.g. Java, Python, C, C++, C#, etc.) and understanding of the software development life cycle;
• A passion for coding pixel perfect web pages;
• Good verbal communication and interpersonal skills.

Preferred Skills

• Bachelor's degree or higher in Computer Science or related fields;
• 0-1 year of practical experience in JavaScript coding;
• Familiarity with at least one JavaScript framework (Angular2+, React.js, Express.js);
• Experience with unit and integration testing of code, with an understanding of JavaScript testing frameworks like Jasmine, Cucumber, Mocha, and Karma;
• Experience providing REST/SOAP APIs for user interface consumption;
• Experience working within an Agile development methodology Scrum.

BeaconFire is an E-verified company and provides equal employment opportunities (visa sponsorship provided).

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Job Title: Estimator

Location: Philadelphia, PA

Salary: $125K + Benefits

We are currently recruiting on behalf of a well-established and growing contractor based in Philadelphia, specializing in healthcare and education construction projects. With a strong reputation for delivering high-quality work, our client has successfully completed projects ranging from $50K to $100 million in value.

Our client is seeking an experienced Estimator to join their team. This is an excellent opportunity for a detail-oriented professional who thrives in a fast-paced environment and is looking to work on meaningful projects that impact communities.

Key Responsibilities:

• Prepare accurate cost estimates across all project stages, from conceptual to final bid
• Analyze drawings, specifications, and other documentation to prepare comprehensive estimates
• Solicit and evaluate subcontractor and supplier bids
• Identify cost-saving opportunities and value engineering options
• Collaborate with project managers, clients, and design teams
• Maintain up-to-date knowledge of market trends, materials, and labor costs

Requirements:

• Proven experience as an Estimator within the construction industry
• Strong background in healthcare and/or education projects preferred
• Experience working on projects ranging from small-scale ($50K) to large-scale ($100M+)
• Excellent analytical, numerical, and communication skills
• Proficiency with estimating software and Microsoft Office
• Ability to manage multiple bids and deadlines simultaneously

Benefits:

• Medical
• Dental
• 401(K)
• Bonus
• PTO

APPLY today for immediate consideration!

Job Title: QC Lead Investigator/Event Owner (Laboratory Equipment)

Location: Philadelphia PA 19104 (Onsite)

Position Type: Contract / Consultant

Hours requirement: 8 to 5; may need to have some flexibility to work earlier/late as needed

The Quality Control (QC) team is seeking a laboratory equipment lead investigator. The position is responsible for conducting comprehensive investigations, deviations, change controls and CAPAs for the Quality Control Department in accordance with cGMPs, international regulations, and companies procedures focused on QC Laboratory Equipment.

The individual in the role will be responsible for, but not limited to, the following tasks:

● Collaborating with QC, Lab Systems Engineers, and Quality Assurance to conduct comprehensive laboratory equipment investigations, deviations, quality incidents, change controls, and CAPAs while ensuring timely completion.

● Support implementation of relevant corrective and preventive actions.

● System administrator of QC Lab Equipment

● Perform risk and impact assessments for QC Operations as assigned by Functional Manager

● Supporting QC and GxP Systems in regulatory inspections, as assigned by Functional Manager.

● Maintain good documentation practices.

● Comply with all SOPs, policies, and laboratory safety procedures.

This position requires good written and verbal communication skills and the ability to work effectively in a team environment is a must.

Job Function and Description

● Conduct comprehensive laboratory equipment investigations, deviations,cquality incidents

● Identify and implement Corrective and Preventative Actions (CAPAs)

● Write and manage change controls for the implementation of new laboratory equipment, systems, and software.

● Perform laboratory system administrator actions such as user account creation, template creation, method locking, etc.

● Collaborating with QC, Lab Systems Engineers, and Quality Assurance

● Use of Lab Equipment/Systems/Software (Empower, Qx Manager, LabX, Softmax, qPCR, etc)

● Update SOPs, Protocols, supporting documents as needed.

Education and Experience Requirements

● Bachelor’s degree in a scientific, engineering, or quality-related field (or equivalent experience).

● Proven experience in Quality Control, Quality Assurance, or a related role in manufacturing or regulated industries.

● Preferred experience with Lab Equipment/Systems/Software (Empower, Qx Manager, LabX, Softmax, qPCR, etc)

Key Skills, Abilities, and Competencies

● Strong knowledge of quality standards, regulations, and processes (e.g., FDA, ISO, GMP).

● Experience with root cause analysis techniques such as 5 Whys, Fishbone diagrams, and FMEA.

● Proficiency in Veeva Vault QMS

● Experience in technical writing.

● Excellent problem-solving and analytical skills.

● Proficient in maintaining detailed, accurate, and organized documentation.

● Strong verbal and written communication skills, with the ability to communicate effectively at all organizational levels.

● Ability to work collaboratively with cross-functional teams.

Complexity and Problem Solving

● Discuss investigational findings and/or root cause with senior members of team and refer to SOPs/policies for guidance.

● Exercise judgment within defined procedures and practices to determine appropriate action.

● Must be comfortable in the fast-paced, biotech environment and interact with multi-disciplinary teams Internal and External Contacts

● Quality Control (QC) Team Members

● GxP Systems Team Members

● Quality Assurance (QA)

● Information Technology (IT)

● Cross-functional Team Members across Analytical Development and Technical Development organizations

Other Job Requirements

● Position is an office-based role with lab-based activities and therefore requires the candidate to be on site the majority (?80%) of time and to wear PPE as required by lab SOPs.

Senior Commissioning & Qualification Engineer – Automation (Biopharma Build)

Owner’s Representative | Onsite – Spring House, PA

Contract through end of year, potential for ongoing extensions

We are seeking a senior Commissioning & Qualification (C&Q) Automation SME to support the delivery of a state-of-the-art Cell & Gene Therapy manufacturing facility.

This is a high-visibility, onsite role where you will serve as the Owner’s Representative, ensuring highly automated GMP process systems are properly commissioned, integrated, and inspection-ready. If you thrive in complex, automation-heavy capital projects, this is the type of build that defines careers.

What You’ll Be Doing

• Act as the technical SME for commissioning automated process equipment
• Represent the owner’s interests across all project phases
• Lead execution of Commissioning Plans with emphasis on automation, integration, and data integrity
• Author and review IQ/OQ/PQ protocols, URS, and validation documentation
• Oversee startup and field execution for complex equipment platforms
• Drive resolution of automation-related deviations and integration issues
• Coordinate across automation, construction, validation, quality, and vendor teams
• Apply risk-based qualification principles (ASTM E2500, FMEA)
• Ensure compliance with GMP, FDA, and 21 CFR Part 11
• Support digital validation platforms (e.g., Kneat)

Equipment & Systems Scope

• Cell & gene therapy manufacturing systems
• Fill/Finish lines
• Isolators
• Integrated process equipment platforms
• PLC / SCADA / DCS automation layers

What We’re Looking For

Required:

• Bachelor’s degree in Engineering or Life Sciences
• 5–10 years of CQV experience in automated biopharma manufacturing
• Hands-on experience with process equipment and control systems
• Strong understanding of GMP validation lifecycle

Strongly Preferred:

• DeltaV, Rockwell, Siemens, or similar DCS/PLC platforms
• Experience in greenfield or large capital projects
• ASTM E2500 / GAMP 5 knowledge
• Experience with digital validation tools (Kneat, Veeva)
• Background in cell & gene therapy, fill/finish, or cleanroom environments

Why This Role?

• High-impact, automation-heavy greenfield project
• Owner-side authority and visibility
• Complex, integrated GMP systems
• Opportunity to shape commissioning strategy at a flagship facility

EEO Statement:

• Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model.

Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision – Every patient deserves access to quality healthcare.

Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

• Quarterly Bonuses – up to $5000 per year!
• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Day Time Hours (no holidays/weekends)
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

More details about the benefits we offer can be found at  

The Clinical Social Worker is an integral member of the care team and contributes to the care coordination for patients with multiple social stressors and/or behavioral health concerns.  The Clinical Social Worker utilizes screening criteria for the coordination of quality health care services, reduction of service fragmentation, enhancement of quality of life, and the appropriate use of healthcare and community resources.

Essential Duties and Responsibilities

• Manage a caseload of high-risk socially complex patients 
• Conduct face to face and telephonic psychosocial assessments with the patient and/or the caregiver 
• Investigate psychological and social determinant barriers and design appropriate interventions to assist in closing gaps in care and needs 
• Provide short-term counseling services as needed
• Coordinate services to ensure the patient/family understands a treatment plan
• Work as part of a collaborative care team to achieve optimal quality and patient experience outcomes, including being an active member in High-Risk Huddles
• Provide outreach to community-based services to support the patient’s ability to age at home
• Develop and implement shared goals of care with the patient and family
• Work with Community based agencies to develop relationships and provide appropriate resources to assist in maintaining patient independence

In this role you may work with. . .

• Providers
• Support staff
• Care Team
• Patients
• Patient Families
• Caregivers
• Facilities
• 3rd party entities 
• External Providers
• Community Resources

Required Knowledge, Skills and Experience 

• Master’s degree in social work
• Must be licensed as an LCSW or LISW (depending upon state)
• Must maintain a valid driver’s license and good driving record 
• The ability to use sound clinical judgment and communicate clearly in both written and verbal formats
• Above average computer skills 
• Ability to be self-directed and able to communicate effectively with professional staff across many disciplines and programs
• Must have the ability to plan time effectively, balance multiple tasks, work within stringent time frames, resolve problems, identify patient service trends, determine system improvements, and implement change
• Ability to share expertise with others and demonstrates an understanding of the need to foster performance improvement while achieving patient satisfaction and efficiency

Preferred Knowledge, Skills and Experience 

• Experience in Care Management in community-based setting or equivalent
• Experience working with the chronic, complex and/or behavioral health population

Springfield Behavioral of Pennsylvania, part of the Optum family of businesses, is seeking a Licensed Behavioral Health Clinician to join our team in North Wales, PA. As a member of the Optum Behavioral Care team, you'll be an integral part of our vision to make healthcare better for everyone.

• Screen and assess patients for common mental health and substance abuse disorders
• Provide treatment for mental health conditions using various approaches including cognitive behavioral therapy, dialectical behavioral therapy, and other evidence-based methods
• Systematically track treatment response and monitor patients for changes in clinical symptoms and treatment side effects or complications
• Maintain accurate and up-to-date electronic medical records and clinical documentation, ensuring compliance with all regulatory requirements
• Participate in our patient growth strategy by providing a profile for online directories and other marketing efforts

• Competitive hourly pay & uncapped productivity incentives
• Flexible work models & paid time off when you need it
• Health and well-being benefits like health insurance, 401k matching, and other family support and wellness resources
• Professional development with continuing education (CE) reimbursement and dedicated learning time to advance your career

Required Qualifications:

• Master's degree in psychology, social work, or a related counseling field
• Clear, active and unrestricted license (LCSW, LMFT, or LPC) in the state of practice

• 2+ years of professional experience post master's degree providing behavioral health services
• Experience providing direct psychotherapy services to individuals and families
• Experience working with computers for professional communication and medical documentation - Excel, Outlook, Athena RMS (or other EHRs)
• Proven ability to work both independently and collaboratively with equal effectiveness

• Customer Interactions:
  
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  
  
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  
  • High School Diploma or GED required.

• Skills:
  
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.