Engineering Structures Elsevier Jobs in Richardson Tx Remote

Customer Service / Order Processing Specialist

Are you a detail‐oriented customer service/order processing professional who thrives in a fast‐paced environment? We're looking for an Order Processing Specialist to take ownership of customer and distributor sales orders from start to finish, ensuring accuracy, efficiency, and provide exceptional customer experience. In this role, you'll serve as a subject matter expert, support cross‐functional teams, and help strengthen the processes that keep our business moving. This is an onsite position at our corporate headquarters located in Carrollton, TX.

What you'll do -

• Customer Service
• Serve as a resource and part expert by providing accurate support to customer inquiries.
• Work with Sales, Engineering, and Operations to identify challenges and develop creative solutions.
• Assist with the creation and maintenance of Standard Operating Procedures (SOPs).

• Customer Sales Processing
• Communicate with customers regarding orders for manufactured and aftermarket products.
• Review orders and incoming order documentation to ensure configuration, price, and product requirements are accurate and specifications are complete prior to order entry.
• Enter and process confirmed orders in JD Edwards ERP system and acknowledge back to customer.

• Distributor Sales Processing
• Contact distributor for clarification of missing information. Resolve any problems with the orders to ensure orders are processed correctly.
• Answer distributor's inquiries regarding pricing, availability, and order status.
• With the Purchasing to provide ship dates for non-stock items. Advise distributors of delays or changes in shipping dates. Expedite, if required, to meet customer expectations.

• Sales Support
• Answer any sales order questions that arise within sales, customer service.
• Work with Sales, Operations, Engineering, and other departments about date management, special requests, freight, and other customer needs.
• Assist with continuous improvement projects including lean and kaizen events in order to improve the department.

What we're looking for:

• Requires a high school diploma. Associate's degree in business administration is desirable.
• 3-5 years of experience in customer service working with customers, salespeople, or distributors.
• Intermediate skill level with Microsoft Office Suite. Experience with JD Edwards software preferred.

Why Join Us?

• Competitive salary + bonus (our success = your reward).
• A supportive and reliable team.
• Growth opportunities within a company that keeps growing.
• Generous PTO
• 11 paid holidays
• Day‐1 coverage for insurance benefits

Ready to move to the next level?

If you're excited to grow your career and make an impact, we want to hear from you. Apply today at or contact John @4frontes,com or 262-496-5374.

We are seeking a talented UX / UI Designer (Product Owner - Marketing Technology) to elevate the end-to-end customer experience across our web platform, mobile applications, kiosks, and in-store digital touchpoints. This role is responsible for translating user needs and business requirements into intuitive, visually compelling, and functional designs that enhance engagement, usability, and brand consistency.

You will collaborate closely with product managers, software engineers, and business stakeholders to design and implement user-centered solutions from concept through launch.

Key Responsibilities

• Improve and maintain the company's web, mobile app, kiosk, and in-store digital experiences, ensuring consistency and usability across all platforms.
• Gather and analyze customer and end-user requirements through interviews, feedback sessions, analytics, and stakeholder collaboration.
• Design, architect, and implement user flows, wireframes, mockups, and interactive prototypes for new features and enhancements.
• Conduct usability testing (moderated and unmoderated), analyze results, and iterate designs based on insights and user behavior.
• Collaborate with cross-functional teams to translate business needs into user-centered design solutions.
• Work directly with the software engineering team to ensure accurate and efficient implementation of designs.
• Maintain and contribute to design systems, UI standards, and style guides.
• Ensure designs meet accessibility, usability, and brand standards.

Required Qualifications

• Bachelor's Degree - (Marketing Tech, IT or related field preferred but not required)
• Full-Time Experience - At least 3 years of full-time on-the-job experience in the UX / UI Design profession.
• Proven experience as a UX / UI Designer for web, mobile applications, Kiosk and in-store
• Proficiency in industry-standard design and prototyping tools, including:
• Adobe Creative Suite, Figma, Sketch, Adobe XD, InVision
• Strong understanding of user-centered design principles, interaction design, and visual hierarchy.
• Hands-on experience conducting usability testing and applying insights to iterate designs.
• Ability to clearly communicate design concepts to both technical and non-technical stakeholders.
• Experience working closely with engineering teams in an agile or iterative development environment.

About the Role

We are hiring MRB Liaison Design Engineers and Aerostructure Design Engineers for a leading aerospace engineering services program supporting large commercial aircraft platforms.

This role is focused on aircraft structural design (exteriors / aerostructures)

Location: Allen, TX OR Wichita, KS

Experience: 5–15 years

Key Focus Areas

MRB / Non-Conformance Disposition:

• Review and provide technical dispositions: use-as-is, rework, repair, scrap
• Work within FAA and OEM delegated authority requirements
• Strong understanding of aircraft repair methods and production processes

Liaison Engineering:

• Act as a bridge between Engineering, Manufacturing, Quality, and Suppliers
• Drive closure of non-conformances and production issues
• Manage cross-functional teams to resolve engineering and production challenges

Documentation & Compliance:

• Process ECR/ECOs
• Maintain compliance with regulatory standards (FAA, AS9100)
• Maintain detailed records for audits and certification

Must-Have Skills

• Experience in Aerostructure / Aircraft Structural Design (Exteriors only)
• MRB Disposition experience (Concessions, Tags, Quality Notifications)
• Strong hands-on experience with CATIA (or similar CAD tools)
• Liaison Engineering experience managing cross-functional teams
• Background in Mechanical / Aerospace / Aeronautical Engineering
• 5–15 years of aircraft experience (OEMs or major aerospace programs preferred)

We are not considering profiles that are limited to MRB quality or manufacturing experience without design ownership for this role.

Required Qualifications

• Bachelor’s degree in Mechanical, Aeronautical, or Aerospace Engineering

Strong knowledge of:

• Aircraft structures and repair design
• CAD tools (CATIA preferred; SolidWorks acceptable)
• PLM / Engineering systems (e.g., DOORS, SAP – good to have)
• Strong decision-making, communication, and problem-solving skills

Summary

We're searching for a dynamic and experienced Functional Design for Test (DFT) Engineer to join our team and play a pivotal role in developing cutting-edge DFT strategies for advanced hardware systems. If you're passionate about optimizing testability and manufacturability and thrive in a collaborative environment, this is your opportunity to significantly impact product quality and reliability.

Detailed Description

• Lead the charge in developing and implementing DFT methodologies and integrating essential DFT features.
• Craft and validate comprehensive test plans that ensure robust product performance.
• Drive insights through Functional DFT (DFT-F) analysis, providing critical recommendations for design improvement (interaction with product development teams).
• Leverage your expertise in product knowledge, Functional & Structural Test technologies, including API, AOI, AXI, and ICT, to maximize test coverage.
• Understand test data, including Cpk, GR&R to be able to participate and understand test reviews.
• Evaluate new technologies and product designs, ensuring they meet the highest specifications.
• Optimize testing approaches by meticulously analyzing system, subsystem, and design requirements.
• Translate engineering results into actionable product changes.
• Contribute to impactful Design Failure Mode and Effects Analysis (DFMEAs) for products in development.
• Develop and refine Functional DFT plans, protocols, and reports that set the standard for excellence.
• Identify and address potential test gaps by reviewing and interpreting design and component specifications.
• Collaborate closely with cross-functional teams to diagnose test failures and propose innovative solutions.

Typical Experience

• A strong foundation: 2-3 years of manufacturing test support or development experience.
• Proven expertise: 5+ years of experience in Test/Product, electronic design, or related fields
• Exposure: to DFT Structural or Functional.
• Knowledge of DFT: Some level of proficiency with DFT methodologies and tools.
• Core knowledge: A solid understanding of digital design concepts and hardware verification.
• Hands-on experience: Practical knowledge of networking, server, and storage product test solutions and procedures.
• Exceptional skills: Strong analytical, problem-solving, communication, and teamwork abilities.
• Detail-oriented: The ability to confidently read and interpret complex schematics and product/component specifications.
• Tech-savvy: Practical knowledge and experience with Linux-based tools.
• Familiarity with or exposure to:
• Understanding of various hardware types:
• Networking 400G+, GPUs, Accelerators, etc.
• Understanding of SMT processes and system building
• Exposure to the hardware design process and phases
• Linux and scripting languages (Python, Perl)
• DFT (Design For Test) process or exposure to DFT tools (ex, Testway, Valor Trilogy)
• Understanding of Boundary Scan (JTAG - Joint Test Action Group)

What You'll Get:

• Work with the newest technology: You will be exposed to new and exciting technologies
• Be a member of a collaborative team: You will be part of an enthusiastic and positive team with a balanced mix of young and senior experts
• Various Celestica benefits: You will have access to a number of programs as defined by HR

Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Occasional travel may be required.

Typical Education

• Bachelor's or Master's degree in Electrical Engineering, Computer Engineering, or an equivalent combination of education and experience.
• Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Celestica's policy on equal employment opportunity prohibits discrimination based on race, color, creed, religion, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status, or other characteristics protected by law.

This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.

COMPANY OVERVIEW:

Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

This location is a US ITAR facility and these positions will involve the release of export controlled goods either directly to employees or through the employee's movement within the facility. As such, Celestica will require necessary information from all applicants upon an applicant's acceptance of employment to determine if any export control exemptions or licenses must be filed.

Job Description

Job Title : MRB Design Engineer

Location : Wichita, KS/Allen, TX/Seattle, WA/Everett, WA/Charleston, SC/St. Louis, MI

Job Description:

• MRE certification which is approved by Boeing to approve the Tags (Concessions) raised by shop floor team – is Must
• Sign off Authority or Approval Authority for non-conformances
• MRE / Non-Conformance Disposition
• Review, analyze, and provide technical dispositions (use-as-is, rework, repair, scrap) for non-conforming products within the boundaries of Federal Aviation Regulations and OEM delegated requirements.
• Expertise in production and design processes including aircraft repair methods.

Root Cause Analysis:

• Support, investigate, and implement corrective actions to prevent the recurrence of issues.

Liaison Duties:

• Bridge the gap between engineering, manufacturing, quality assurance, and suppliers to resolve production problems quickly.
• Manage cross-functional teams to accomplish engineering initiatives.

Documentation:

• Process engineering changes (ECR/ECO) and maintain compliance with regulatory standards (e.g., FAA, AS9100).
• Maintain detailed records of engineering analyses, concessions, and reports for audits and certification.

Required Qualifications and Skills

• Education: Bachelor’s degree in mechanical, Aeronautical, or Aerospace Engineering.
• Soft Skills: Strong decision-making, communication, and problem-solving abilities, particularly under high-pressure production schedules.
• Aircraft experience in MRB , structural design is typically required.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Senior Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate and settle complex property insurance claims presented by or against our members. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. Adjusters recognize and empathize with members’ life events, as appropriate.

This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position.

The Inside Senior Property Adjuster role is a telephone concentrated environment without physical inspection of loss. This is an hourly, non-exempt position with paid overtime available. Training will be approximately 12 weeks, Monday – Friday and hours may vary by location. Upon successful completion of training, employees will transition to an eight-hour work shift ranging between 8:00 am – 5:30 pm (local time) Monday to Friday with availability for occasional evenings and weekends based on business needs.

What you'll do:

• Proactively manages assigned claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage.

• Partners with vendors and internal business partners to facilitate moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.

• Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.

• Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving moderate complexity policy terms and contingencies.

• Determines and negotiates moderate complexity claims settlement. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.

• Maintains accurate, thorough, and current claim file documentation throughout the claims process.

• Applies proficient knowledge of estimating technology platforms and virtual inspection tools; Utilizes platforms and tools to prepare claims estimates to manage moderate complexity property insurance claims.

• Applies working knowledge of industry standards of inspection, damage mitigation and restoration techniques.

• Serves as an informal resource for team members.

• Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.

• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.

• May be assigned CAT deployment travel with minimal notice during designated CATs.

• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.

• 2 years relevant property adjusting and/or claims adjusting experience handling moderately complex claims or construction related industry/insurance experience.

• Developing knowledge of residential construction.

• Working knowledge of estimating losses using Xactimate or similar tools and platforms.

• Demonstrated negotiation, investigation, communication, and conflict resolution skills.

• Working knowledge of property claims contracts and interpretation of case law and state laws and regulations.

• Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.

• May need to travel up to 50% of the year (local & non-local) and/or work catastrophe duty when needed.

• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

What sets you apart:

• Experience handling water loss claims including water mitigation, water loss estimating and reconciliation

• Experience desk adjusting property claims involving Dwelling, Other Structures, Loss of Use, and Contents using virtual technologies (Hosta, Hover, Xactimate, ClaimsX)

• Experience handling large loss complex claims (i.e., water, vandalism, malicious mischief, foreclosures, earth movement, appraisal, collapse, etc.)

• Experience with full file ownership handling claims from start to finish (FNOL, estimating, reviewing policy, making coverage decisions, settlement)

• Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing)

• Proficiency in Xactimate (Level 1 and/or Level 2 certification)

• Experience in a call center environment

• Currently hold an active Adjuster License

• Bachelor’s degree

• US military experience through military service or a military spouse/domestic partner

Physical Demand Requirements:

• May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.  

• May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.

• May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.

• May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

Compensation range: The salary range for this position is: $63,590 - $114,450

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Senior Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate and settle complex property insurance claims presented by or against our members. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. Adjusters recognize and empathize with members’ life events, as appropriate.

This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position.

The Inside Senior Property Adjuster role is a telephone concentrated environment without physical inspection of loss. This is an hourly, non-exempt position with paid overtime available. Training will be approximately 12 weeks, Monday – Friday and hours may vary by location. Upon successful completion of training, employees will transition to an eight-hour work shift ranging between 8:00 am – 5:30 pm (local time) Monday to Friday with availability for occasional evenings and weekends based on business needs.

What you'll do:

• Proactively manages assigned claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage.

• Partners with vendors and internal business partners to facilitate moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.

• Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.

• Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving moderate complexity policy terms and contingencies.

• Determines and negotiates moderate complexity claims settlement. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.

• Maintains accurate, thorough, and current claim file documentation throughout the claims process.

• Applies proficient knowledge of estimating technology platforms and virtual inspection tools; Utilizes platforms and tools to prepare claims estimates to manage moderate complexity property insurance claims.

• Applies working knowledge of industry standards of inspection, damage mitigation and restoration techniques.

• Serves as an informal resource for team members.

• Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.

• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.

• May be assigned CAT deployment travel with minimal notice during designated CATs.

• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.

• 2 years relevant property adjusting and/or claims adjusting experience handling moderately complex claims or construction related industry/insurance experience.

• Developing knowledge of residential construction.

• Working knowledge of estimating losses using Xactimate or similar tools and platforms.

• Demonstrated negotiation, investigation, communication, and conflict resolution skills.

• Working knowledge of property claims contracts and interpretation of case law and state laws and regulations.

• Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.

• May need to travel up to 50% of the year (local & non-local) and/or work catastrophe duty when needed.

• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

What sets you apart:

• Experience handling water loss claims including water mitigation, water loss estimating and reconciliation

• Experience desk adjusting property claims involving Dwelling, Other Structures, Loss of Use, and Contents using virtual technologies (Hosta, Hover, Xactimate, ClaimsX)

• Experience handling large loss complex claims (i.e., water, vandalism, malicious mischief, foreclosures, earth movement, appraisal, collapse, etc.)

• Experience with full file ownership handling claims from start to finish (FNOL, estimating, reviewing policy, making coverage decisions, settlement)

• Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing)

• Proficiency in Xactimate (Level 1 and/or Level 2 certification)

• Experience in a call center environment

• Currently hold an active Adjuster License

• Bachelor’s degree

• US military experience through military service or a military spouse/domestic partner

Physical Demand Requirements:

• May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.  

• May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.

• May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.

• May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

Compensation range: The salary range for this position is: $63,590 - $114,450

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Senior Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate and settle complex property insurance claims presented by or against our members. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. Adjusters recognize and empathize with members’ life events, as appropriate.

This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position.

The Inside Senior Property Adjuster role is a telephone concentrated environment without physical inspection of loss. This is an hourly, non-exempt position with paid overtime available. Training will be approximately 12 weeks, Monday – Friday and hours may vary by location. Upon successful completion of training, employees will transition to an eight-hour work shift ranging between 8:00 am – 5:30 pm (local time) Monday to Friday with availability for occasional evenings and weekends based on business needs.

What you'll do:

• Proactively manages assigned claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage.

• Partners with vendors and internal business partners to facilitate moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.

• Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.

• Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving moderate complexity policy terms and contingencies.

• Determines and negotiates moderate complexity claims settlement. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.

• Maintains accurate, thorough, and current claim file documentation throughout the claims process.

• Applies proficient knowledge of estimating technology platforms and virtual inspection tools; Utilizes platforms and tools to prepare claims estimates to manage moderate complexity property insurance claims.

• Applies working knowledge of industry standards of inspection, damage mitigation and restoration techniques.

• Serves as an informal resource for team members.

• Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.

• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.

• May be assigned CAT deployment travel with minimal notice during designated CATs.

• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.

• 2 years relevant property adjusting and/or claims adjusting experience handling moderately complex claims or construction related industry/insurance experience.

• Developing knowledge of residential construction.

• Working knowledge of estimating losses using Xactimate or similar tools and platforms.

• Demonstrated negotiation, investigation, communication, and conflict resolution skills.

• Working knowledge of property claims contracts and interpretation of case law and state laws and regulations.

• Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.

• May need to travel up to 50% of the year (local & non-local) and/or work catastrophe duty when needed.

• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

What sets you apart:

• Experience handling water loss claims including water mitigation, water loss estimating and reconciliation

• Experience desk adjusting property claims involving Dwelling, Other Structures, Loss of Use, and Contents using virtual technologies (Hosta, Hover, Xactimate, ClaimsX)

• Experience handling large loss complex claims (i.e., water, vandalism, malicious mischief, foreclosures, earth movement, appraisal, collapse, etc.)

• Experience with full file ownership handling claims from start to finish (FNOL, estimating, reviewing policy, making coverage decisions, settlement)

• Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing)

• Proficiency in Xactimate (Level 1 and/or Level 2 certification)

• Experience in a call center environment

• Currently hold an active Adjuster License

• Bachelor’s degree

• US military experience through military service or a military spouse/domestic partner

Physical Demand Requirements:

• May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.  

• May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.

• May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.

• May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

Compensation range: The salary range for this position is: $63,590 - $114,450

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.