Engineering Jobs in Sonoma

Amagi is an Emmy-winning, AI-enabled cloud platform powering the modern video economy. We help media companies unify streaming and broadcast workflows, modernize operations, and maximize monetization—from live remote production and real-time ad decisioning to automated playout and global content syndication.

Our Impact

Trusted by 23 of the world's top 50 listed media companies, Amagi delivers:

• 7,000+ channels across 300+ content distributors
• 500,000+ hours of content processed
• 26 billion+ monetized ad impressions

We power marquee brands including CBS, BBC, Warner Bros. Discovery, NBC, NBA, and DAZN—and the world's biggest events: The Olympics, Super Bowl, The Grammys, and the US Presidential Debate.

Headquartered in Bengaluru with 1,000+ team members across the Americas, EMEA, and APAC, we're redefining how media is created, distributed, and monetized, intelligently and at global scale.

Our identity and mission: Amagi, meaning \"freedom\", is building the world's leading media technology business grounded in purpose and integrity. We balance individual autonomy with collective mission, guided by the Amagi Way. We're creating a workplace where innovation thrives through the harmonious blend of freedom and shared purpose.

Job Profile

Amagi is seeking an exceptional Chief of Staff to serve as a strategic partner and force multiplier to our President of Global Business. This is a high-impact role for someone who thrives at the intersection of strategy and execution in a hyper-growth environment.

The Opportunity

You'll operate at the center of Amagi's global revenue engine: partnering with the President and senior leadership to drive operational excellence, cross-functional alignment, and flawless execution of strategic priorities across revenue, product, engineering delivery, and customer-facing functions spanning the Americas, EMEA, and APAC.

This isn't a traditional staff role. You'll translate ambitious strategy into measurable outcomes by leading mission-critical initiatives, removing organizational friction, and establishing operating rhythms that scale with our growth. You'll be the connective tissue between vision and reality - ensuring the right conversations happen, decisions get made, and execution follows through.

What Success Looks Like

You'll know you're succeeding when:

• Strategic initiatives move from concept to completion with speed and precision across delivery, product, and revenue teams
• Cross-functional collaboration between sales, marketing, CS, product, and delivery becomes smoother and more effective
• The leadership team gains leverage through improved operating cadence and communication
• Critical business metrics accelerate as organizational effectiveness improves
• Product-market alignment strengthens and go-to-market execution sharpens

Who Thrives in This Role

You bring strategic thinking, operational rigor, and hands-on execution experience from a fast-scaling global SaaS or technology environment. You understand the interplay between product development, go-to-market functions, and delivery excellence. You're energized by complexity, comfortable with ambiguity, and skilled at building structure without bureaucracy across diverse functional areas.

Key Responsibilities

Strategic Planning & Execution

• Partner with the President to define, prioritize, and execute strategic initiatives across the business.
• Serve as thought partner on critical business strategy decisions: market expansion, M&A, pricing, product-market fit, competitive positioning
• Drive alignment between regional and functional leaders on annual and quarterly business priorities.
• Translate high-level strategy into clear operating plans, milestones, and measurable outcomes.
• Prepare executive-level materials including business reviews, board presentations, and strategic updates.

Business Operations & Performance Management

• Establish and manage operating cadences including business reviews, KPI dashboards, and leadership forums.
• Own the cadence, agendas, pre-reads, decisions, and follow-through for all leadership forums
• Partner with Finance, RevOps, and Analytics teams to monitor performance, identify gaps, and recommend corrective actions.
• Support planning processes such as annual operating plans, headcount planning, and investment prioritization.
• Drive clarity and accountability across initiatives through structured project management and follow-through.

Cross-Functional Alignment

• Serve as a connective tissue across Sales, Marketing, Partnerships, Customer Success, Product, and Operations.
• Drive strategic programs that don't have a natural owner (e.g., GTM-Product alignment, Delivery transformation, go-to-market for new product line)
• Ensure effective communication and execution across global regions (Americas, EMEA, APAC).
• Partner with functional leaders to remove roadblocks and improve speed of decision-making.
• Manage special projects (eg. due diligence for M&A, post-merger integration, organizational redesign)

Organizational Effectiveness

• Partner with People/HR teams to support leadership development, succession planning, and organizational design.
• Support hiring of senior leaders (participate in interviews, conduct back-channeling, facilitate onboarding)
• Help scale leadership operating models and management rhythms as the company grows globally.
• Foster a culture of accountability, continuous improvement, and high performance.
• Coach and influence senior leaders through data-driven insights and structured problem-solving.

Executive Partnership

• Act as a trusted thought partner to the President on business strategy, organizational design, and execution.
• Support preparation for key internal and external meetings, including executive leadership and board interactions.
• Represent the President in select cross-functional forums and initiatives as needed.
• Anticipate business challenges and proactively surface insights and recommendations.

Skills and Expertise Required

Required

• 10+ years of experience in high-growth technology companies, with progressive responsibility across multiple functions
• Strategy consulting or investment banking pedigree OR GM/operator experience leading P&L or major business unit
• MBA from top-tier program strongly preferred (not required for exceptional operators)
• Multi-functional fluency: Deep understanding of at least 2 of: Revenue/GTM, Product Management, Engineering/Delivery, Business Operations
• Financial acumen: Can build P&L models, analyze unit economics, assess business cases, and speak CFO's language
• Strategic thinking: Track record of shaping business strategy and driving strategic initiatives
• Executive communication: Exceptional written and verbal skills; can craft board memos, strategic narratives, and executive briefings
• Cross-functional leadership: Demonstrated ability to drive results through influence across senior stakeholders
• Organizational savvy: High EQ, political intelligence, ability to navigate complex stakeholder environments
• Bias for action: Comfortable with ambiguity, able to drive decisions and move quickly

Preferred

• Prior Chief of Staff experience to C-suite executive in $100M+ revenue company
• P&L ownership: Prior GM, VP, or business unit leader role with budget responsibility
• International experience: Lived/worked in India or other emerging markets
• M&A experience: Led due diligence, integration, or corporate development
• Board exposure: Prepared board materials or presented to boards
• Technical background: Prior engineering, PM, or technical role (not required but valued)

Base Salary Range: $180,000 – $240,000 USD (annual), plus performance pay incentive. In accordance with local pay transparency laws, this reflects the expected base pay range for this role in the United States. Actual compensation within the range will be determined based on job-related factors such as skills, experience, training, and location.

Total Rewards & Benefits

• Competitive Total Compensation, including base salary, incentive compensation, and equity package.
• Comprehensive Health Coverage including medical, dental, and vision plans
• Retirement Savings Program with a 401(k) employer match of up to 3%
• Paid Time Off (PTO) including four (4) weeks of vacation plus twelve (12) paid company holidays
• Paid Parental Leave for both primary and secondary caregivers
• Flexible Benefits & Protection Programs, including Flexible Spending Accounts (FSA), life insurance, Accidental Death & Dismemberment (AD&D), and short- and long-term disability coverage
• Employee Wellbeing Support, including access to an Employee Assistance Program (EAP)

Amagi is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Amagi will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

About the Company

A fast growing AI research lab backed by top tier investors is hiring a Technical Strategic Projects Lead. This is a founding level role working directly with the founders on high priority technical initiatives spanning AI research product development and engineering infrastructure.

About the Role

You will operate at the intersection of frontier AI labs and internal execution owning critical technical programs from day one. This is not a narrow engineering role. It is a hybrid of technical builder operator and strategic execution partner.

Responsibilities

• Work directly with leading AI labs to generate next generation datasets
• Own revenue driving technical initiatives end to end
• Build infrastructure and tooling for dataset generation quality control and delivery
• Manage teams of technical experts across software engineering data science and machine learning
• Interface directly with research and engineering teams at frontier AI labs
• Support founders on high priority technical and operational initiatives

Qualifications

• Strong technical foundation Computer Science degree or equivalent experience

Required Skills

• Proficiency in Python and production level coding
• Experience with data pipelines APIs and ML AI tooling
• Track record of shipping technical projects
• Ability to manage technical experts and drive execution
• Strong leadership and communication skills
• High agency intense work ethic and competitive drive
• Deep interest in frontier AI research

Preferred Skills

• Experience at top tech companies or quantitative firms
• Startup or founding experience
• Background in ML engineering AI research or software engineering

Company Description

Savor is a venture-backed startup pursuing transformational technology to produce highquality, healthy and affordable fats without negative climate impact or cruelty to animals. Our deeply technical company is taking an absolute swing for the fences in the climate fight and are looking for someone who shares our passion for the mission.

Role Description

We are seeking a senior level Product Manager to help drive Savor's product development, primarily based in San Jose, CA. In this role, you will join our world-class technical team to develop the new class of products we're bringing to market and have the opportunity to be part of creating and growing our values-first, mission-driven company.

Responsibilities

• Manage the lifecycle of Savor's product portfolio by defining new product needs statements, specifications, and ensuring change management for existing products
• Consolidate and analyze customer feedback to identify key product development opportunities and technology gaps
• Support the development and execution of Savor's product roadmap by translating customer insights into actionable internal development initiatives, balancing technology and business needs
• Develop compelling external-facing technical materials that effectively communicate Savor's product performance advantages to partners
• Facilitate cross-team coordination on development activities in product stage gate process

Qualifications/Skills

• Bachelor's degree in Chemistry, Materials Science, Chemical Engineering, or related technical field; advanced degree preferred
• Minimum of 5-7 years of experience within a hard tech company, preferably in a product management role. Background in specialty chemicals is a plus.
• In-depth knowledge of the product development lifecycle, including the challenges and opportunities associated with scaling from R&D to commercial production.
• Excellent documentation and communication skills
• Data-driven and structured approach to problem solving

If there are items under the "Qualification/Skills" section that you are working towards or would like to pursue, we still encourage you to apply. Our promise is that a real person will review your application!

Working Conditions

• Office environment

Logistics

We offer competitive compensation and benefits. Our current HQ is located in San Jose, CA. This is a hybrid position, requiring 2-3 days per week in office, so you will need to be able to commute to our office or be willing to relocate. Occasional travel (approximately 10-20% annually) may be required for customer meetings, partner site visits, or industry conferences.

We are an Equal Opportunity Employer - we do not discriminate in hiring, promotions, or any other way on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Contact with your resume/CV if you are interested in learning more about this opportunity.

Lawrence Harvey has been engaged by a technology company developing AI-driven software for large-scale industrial construction projects in a position that is critical to commercializing a portfolio of intelligent workflow tools embedded directly into real-world operations.

They are looking for a Product Manager who will own the end-to-end lifecycle of multiple AI agents, from discovery and rapid prototyping through pilot validation and scaled deployment. This individual will work closely with engineering and field stakeholders to map real workflows, define product direction, and merge a portfolio of agents into a cohesive commercial offering.

The successful candidate will be joining a highly technical, fast-paced, and collaborative team operating in a hands-on discovery environment and will play a key role in shaping how AI is applied to complex construction programs.

This is an opportunity to join a technology-driven organization in a role that offers true ownership, measurable impact, and direct exposure to executive leadership while building products that improve how large industrial projects are planned and executed.

The Ideal Candidate has:

• 4+ years of Product Management experience delivering B2B software from discovery through launch and iteration

• Experience building workflow-driven software tools, ideally within construction, EPC, infrastructure, or industrial environments

• Strong ability to translate operational processes into clear product artifacts, roadmaps, and measurable success metrics

• Exposure to AI, automation, enterprise integrations, or systems-of-record environments is a plus

If this aligns well with your experience, please feel free to APPLY NOW

Apply on

About This Role:

Crusoe Energy is seeking a Portfolio Schedule Manager, Project Controls to provide leadership and governance across scheduling for large-scale, complex capital programs, including hyperscale data center projects. This role operates at the portfolio level, ensuring schedule integrity, consistency, and transparency across multiple concurrent projects.

The Portfolio Schedule Manager will establish and enforce scheduling standards, integrate execution schedules with cost insights, and deliver clear, actionable reporting to senior leadership and Crusoe clients. This role is ideal for a seasoned project controls professional who brings deep scheduling expertise, strong leadership skills, and the ability to connect schedule performance to broader program and financial outcomes.

What you'll be working on:

• Lead portfolio-level construction scheduling and project controls across multiple large infrastructure or hyperscale data center projects
• Establish, enforce, and continuously improve minimum scheduling standards, including schedule structure, coding, progress measurement, update cadence, and reporting
• Own portfolio schedule reporting, clearly communicating schedule health, forecasted milestones, critical path impacts, and overall delivery risk to leadership and clients
• Integrate schedule and cost insights to highlight schedule-driven cost risks, acceleration impacts, and downstream financial implications
• Oversee and support onsite and regional scheduling services teams, providing direction, quality assurance, escalation support, and alignment to portfolio standards
• Bridge execution schedules with baseline planning assumptions by partnering closely with Preconstruction to ensure continuity from planning through delivery
• Own the onboarding and transition of schedules from Preconstruction into active project delivery, ensuring alignment with general contractors and key vendors
• Collaborate with consultants, Preconstruction, Construction, general contractors, and OFE vendors to integrate contractor schedules into a unified, program-level schedule
• Support data-driven decision-making by providing timely, accurate schedule insights across the portfolio

What you'll bring to the team:

• Bachelor's degree in Engineering, Construction Management, or a related technical discipline
• 12+ years of experience in construction scheduling and project controls for large infrastructure, hyperscale data center, or complex capital programs
• Advanced scheduling expertise; Primavera P6 proficiency and/or advanced scheduling certifications strongly preferred
• Proven experience establishing and enforcing scheduling standards across multi-project portfolios
• Strong ability to assess schedule health, critical path impacts, and milestone risk at both project and portfolio levels
• Experience integrating schedule and cost data to inform leadership decisions
• Demonstrated leadership managing and guiding scheduling teams and external service providers
• Strong communication skills with the ability to present complex schedule information clearly to senior stakeholders and clients

Benefits:

• Industry competitive pay
• Restricted Stock Units in a fast growing, well-funded technology company
• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
• Employer contributions to HSA accounts
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Teladoc
• 401(k) with a 100% match up to 4% of salary
• Generous paid time off and holiday schedule
• Cell phone reimbursement
• Tuition reimbursement
• Subscription to the Calm app
• MetLife Legal
• Company paid commuter benefit; $50 per pay period

Compensation Range:

Compensation will be paid in the range of $180,000 – $225,000. Restricted Stock Units are included in all offers. Compensation will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

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About Evergreen

Evergreen is the professional services division of Insight Global. At our core, we are innovative problem solvers who add value through talent and technology. We hire for long-term growth and fulfillment while fostering a people-first culture that supports one another and strives to Be the Light to the world around us. With access to talent in 50+ countries and delivery capabilities globally, we deliver world-class technical and talent services to Fortune 500 clients to power innovation and transformation.

We hire for people who embody our Shared Values: Everyone Matters, We Take Care of Each Other, Leadership is Here to Serve, High Character and Hard Work Above All Else, Always Know Where You Stand, Unity in Diversity, and Hustle & Grit.

These values are the fabric of our company. This is who we are, this is what we live by, and this is what shapes everything we do.

About the Role

This senior leadership role blends deep technical expertise with business transformation strategy. The Director of Technology Solutions will serve as a trusted advisor to executive leaders across Fortune 100 enterprises, driving large-scale technology and business transformation through the use of Data, AI, Cloud, and Engineering services. This individual will combine technical vision, business acumen, and consultative influence to shape how next-generation technology accelerates enterprise value and growth for our customers.

What You'll Do

Strategic Leadership and Transformation

• Serve as the primary technical strategist and executive advisor to C-suite stakeholders, articulating how integrated data, AI, cloud, and engineering solutions enable innovation, operational excellence, and market differentiation.
• Lead executive-level strategy sessions and transformation roadmap discussions that align Insight Global's technology portfolio offering with the client's strategic priorities.
• Represent the company's thought leadership at key industry and executive forums, positioning the organization as a trusted transformation partner.
• Translate emerging technology trends and market insights into practical, outcome-driven strategies for product, engineering, and sales teams.
• Build and sustain high-impact relationships with senior customer decision-makers to identify and shape new opportunities for growth and innovation.

Technology Strategy and Execution

• Architect customer enterprise technology centric transformation leveraging data platforms, AI/ML models, cloud-native architectures, and modern engineering frameworks.
• Partner cross-functionally with product, delivery, and sales teams to drive execution excellence across complex digital transformation initiatives.
• Provide technical and strategic guidance in structuring large-scale digital and AI-led transformation deals.
• Anticipate client challenges and proactively recommend technology-led solutions that deliver measurable business value.
• Champion continuous innovation by integrating AI, data modernization, and engineering accelerators into client solutions.

What You'll Bring

• 20+ years of experience in technology consulting, solution architecture, or technical sales, including 8+ years engaging with Fortune 100 clients.
• Strong technical expertise across Data architectures, AI/ML platforms, Cloud ecosystems (Azure, GCP, AWS), and modern application/engineering disciplines.
• Strong technology skillset aided by business acumen and consultative mindset, ideally grounded by an MBA or significant pre-sales/technical sales experience interfacing with customer c-level executives.
• Proven ability to communicate complex technology strategies clearly to executive audiences, including VP and C-level clients.
• Demonstrated success in leading or influencing large-scale digital transformation programs at Fortune-100 companies.
• Exceptional skills in executive presentation, negotiation, and relationship management.
• A collaborative and visionary leader comfortable influencing cross-functional teams across business and technology domains.
• Strong negotiation and problem-solving abilities.
• Willingness to travel for client engagements and strategic events as needed.
• Proven experience operating within a vendor–client environment, managing client executive relationships, and solution delivery
• Proven experience operating within a vendor–client environment, managing client executive relationships and solution delivery.

The Company

A rapidly growing data consultancy founded in 2023 by a former venture-backed biotech VC data/technology leadership team in San Francisco. The firm has already delivered 20+ engagements across tech, healthcare/biotech, finance, energy, real estate, and startups - building complex data platforms, products, and AI-driven systems.

The Role

A hands-on, senior individual contributor role for engineers who still love coding. You'll work in small teams (often 1–3 engineers) to design and build production-grade data platforms, pipelines, and products across industries.

What You'll Work On

• High-impact, fixed-scope builds (e.g., enterprise data marts, complex migrations)
• End-to-end data platform deployments (ETL, warehouses, BI across AWS/Azure/GCP)
• Partnering with startups to build data-intensive products from 0 → 1

What We're Looking For

Hands-on builder

• Actively writing production code today
• Not removed into management or purely architectural roles

Infrastructure ownership

• Personally deployed and operated production systems
• Cloud, CI/CD, scaling, monitoring, reliability

End-to-end ownership

• Taken products from idea → launch → ongoing operation
• Comfortable operating autonomously with stakeholders

True seniority (well beyond 5 years)

• Targeting engineers with meaningful depth and ownership
• Strong preference for backgrounds in smaller, high-ownership environments
• Experience wearing multiple hats (application + infrastructure + deployment)

Why Join

• High autonomy and real technical ownership
• Variety of industries and problems
• Small, elite engineering team
• Opportunity to shape a fast-scaling consultancy

Location: San Francisco (5 days a week on-site)

Salary: $190k-$250k + 10-20% bonus + equity + sign on bonus

Benefits: Full Health, Vision, Dental, Life Insurance, Commuter Benefits, Unlimited Time off, 401k matched.

Company Description

The company we are representing is one of the top commercial builders/GCs in the San Francisco Bay Area. The culture is supportive. The projects interesting. And an opportunity to work with some of the best people in the Commercial Construction field in the Bay Area. Beautiful office environment. Competivie compensation package, and health care package.

The Sr. Project Coordinator position is a senior operational leader responsible for standardizing project controls, overseeing contract administration, mentoring Project Coordinators, and ensuring operational excellence across the project portfolio.

The SPC will serve as the strategic partners to Project Management, Field Operations, Estimating, and Accounting. This role combines leadership, risk management, process improvement, and professional judgement to support successful project outcomes at scale.

Wentworth Executive Recruiting is a retained executive search firm specializing in finding top talent for the Commercial construction vertical in the San Francisco Bay Area.

Role Description

This is a full-time, on-site role located in the San Francisco Bay Area for a Sr. Project Coordinator. The SPC will oversee and manage key projects, ensuring the successful execution of goals and timely deliverables.

Qualifications

• BA/BS in Construction Management, Business, Engineering, or related field.
• 6-10 years of experience in commercial construction operations, project coordination, contract administration, or project management, with demonstrated leadership responsibility.
• Advanced proficiency with Sage, Procore, Bluebeam, and MS Office. Strong understanding of drawings, specifications, and constructuion language.
• Proven expertise in Program Management and Project Management, with a track record of delivering successful projects on time and within scope
• Contract and Risk Management. Provide senior oversight of subcontractor and vendor qualifications.
• Oversee monthly billing support processes, vendor setup coordination, documentation, and invoice reconciliation in collaboration with accounting.
• Partner closely with Project Managers, Superintendents, Estimators, and Accounting to align operational execution with contractul and financial requirements.
• Experience in leading teams, fostering collaboration, and demonstrating exceptional Team Leadership skills. Strong business judgement, analytical skills, and ability to manage matters of significant operational and financial impact.
• Office based position, with the ability to visit job sites as needed to support project teams and client requirements.
• Excellent organizational, communication, and problem-solving skills.
• This is a full-time position, in house, no hybrid options. This is a CAREER opportunity.

Wentworth Executive Recruiting is a retained/exclusive search firm based in the San Francisco Bay Area.

Clients secure our firm when they have a \"critical hire.\" We are exclusive with them. And will be the only search firm that represents them on these type of searches.

We bring 35 years of exceptional 'retained/mindful\" career search to a project. We want the very best talent for our clients. And for our talent, we want to align you with an exceptional CAREER.

With gratitude, Carol Ann Wentworth, CEO, Wentworth Executive Recruiting

(yes, .co)

#commercialconstruction #tenantimprovement #sage #procore #bluebeam #careerswithpurpose

Program Manager – Autonomous Vehicle Driver/Operator Program

Location: South Bay, SF Bay Area

Salary Range: $115k to $125k

Position Summary

We are seeking an experienced and highly organized Program Manager to lead and scale our Autonomous Vehicle (AV) Driver/Operator Program. This role oversees daily AV operations, driver recruitment and training, compliance, safety performance, and cross‐functional coordination to support safe, efficient, and high‐quality autonomous vehicle testing and deployment.

This program is currently operating at Level 2 autonomy, with a planned transition to Level 3 operations later this year, requiring an even higher level of operational rigor, safety governance, and process maturity. The ideal candidate has deep experience in AV programs (Level 2 or above required), field operations leadership, and the rollout of safety‐driven programs in regulated environments.

This position requires being onsite Monday–Friday, for the first 60 days to support program ramp‐up. While this role is not expected to travel frequently, openness to travel is preferred as the program expands to future markets such as Atlanta and Jacksonville.

Key Responsibilities

Program Leadership & Strategy

• Own end‐to‐end management of the AV Driver/Operator Program, including planning, execution, scaling, and continuous improvement.
• Build, refine, and operationalize processes to support AV testing across multiple markets as the program matures.
• Develop KPIs to measure safety, quality, training effectiveness, operator performance, and overall program health.
• Drive operational excellence and ensure alignment with internal goals, legal requirements, and AV readiness milestones.
• Support program evolution as the fleet transitions from Level 2 to Level 3 autonomous operations.

Driver/Operator Management

• Oversee recruitment, onboarding, training, scheduling, and performance management of AV drivers/operators.
• Ensure operators meet all regulatory requirements for autonomous vehicle testing, including readiness for Level 3 operations.
• Lead retention, engagement, professional development, and ongoing operator skill enhancement.
• Partner with HR on workforce planning, staffing forecasts, and operational scaling.

Safety & Compliance

• Maintain strict compliance with federal, state, and local AV regulations.
• Build and enforce robust safety programs, particularly for Level 2 and Level 3 operational environments.
• Collaborate with Safety, Legal, and Compliance teams to ensure policies and procedures remain current and audit‐ready.
• Oversee incident management, including reporting, investigations, trend analysis, and corrective action planning.
• Foster a culture of safety‐first decision-making in all driver, testing, and operational activities.

Cross‐Functional Collaboration

• Work closely with Engineering, Product, Safety, Fleet, and Data teams to ensure operator insights feed into system and operations improvements.
• Coordinate daily vehicle deployment, testing workflow, and fleet availability.
• Support pilot programs, new market launches, and geographic expansion in future phases (e.g., ATL/JAX).
• Communicate program risks, roadblocks, and operational impacts across teams to ensure alignment.

Operational Performance & Reporting

• Monitor daily operations, identify inefficiencies, and implement process improvements.
• Manage program budgets, resource allocation, and staffing levels.
• Provide regular performance reporting to executive stakeholders, including safety metrics, operational KPIs, and risk assessments.
• Improve data quality, reduce operational errors, and enhance the reliability of operator‐collected data.

Qualifications

Required

• 5+ years of program or operations management experience.
• Experience managing field‐based teams in transportation, logistics, mobility, technology, or similar operational environments.
• Experience working with Level 2 or higher AV programs (or directly comparable ADAS operations).
• Strong understanding of safety management systems and regulated operational environments.
• Proven ability to scale operational programs across teams or markets.
• Excellent analytical, organizational, communication, and stakeholder management skills.

Preferred

• Experience with autonomous vehicles, ADAS, robotics, mobility technology, or mapping/AV data collection platforms (e.g., WAYZ, MOVE).
• Knowledge of AV testing frameworks, readiness criteria, and regulatory requirements.
• Experience leading multi‐site operations or scaling field programs.
• PMP or equivalent certification.

Core Competencies

• Operational Excellence
• Safety Leadership
• Strategic Thinking
• Data‐Driven Decision Making
• Cross‐Functional Collaboration
• Change Management
• Team Development & Coaching

What Success Looks Like

• High safety and compliance standards maintained across all AV deployments.
• Reduced operator-related incidents, operational errors, and data integrity issues.
• Improved training efficiency and reduced time-to-readiness for operators.
• Strong retention, engagement, and performance within the driver/operator workforce.
• Seamless coordination between field teams and engineering, ensuring rapid feedback loops and continuous improvement.
• Successful readiness and smooth transition from Level 2 to Level 3 operations.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit: Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Head of Customer Experience

San Francisco (On-site)

$185K–$250K + Bonus + Equity

36 million businesses in America need insurance. 77% are underinsured. The system is slow, opaque, and human-heavy.

We're building the inverse: a 90%+ AI-led commercial insurance platform — and defining what the human layer should be.

We're scaling from 5,000 → 100,000+ customers. Customer Experience is where that scale either breaks... or compounds.

The Role

This is not a call center leadership role.

You will own the full service lifecycle — COIs, endorsements, renewals, claims coordination, billing escalations, quality, and trust — and build the systems that allow CX to scale 10x without 10x headcount.

You'll:

• Work directly with the CEO
• Start in the queue to learn the edge cases
• Partner deeply with Product & Engineering
• Turn recurring friction into automation, self-serve, and smarter routing
• Build the AI → self-serve → human → escalation model

The question isn't "How do we respond faster?"

It's "Why are we responding at all?"

You Might Be a Fit If:

• You've scaled CX/Ops through 10x+ growth
• You've built systems, not just hired teams
• You're comfortable in sprint planning, specs, UAT, and prioritization tradeoffs
• You've personally handled escalations at scale
• You default to building before buying

Bonus: Experience in insurance, fintech, lending, or other regulated environments.

If you've survived hypergrowth and want to design the operating system that powers a computational insurance business, let's talk.