Engineering Jobs in Ny Wfh

We areseekingan experienced and forward-thinkingSolution Architect - Data Engineeringto lead the design and implementation of scalable, secure, and high-performance data solutions. The ideal candidate will have deep expertise withPython and SQL, experience with data warehouses (Snowflake or something similar), a strong command ofengineering best practices(includinglinters and code formatters, project organization, and managing environments), and practical experience buildingCI/CD pipelinesto ensure robust, automated delivery of data pipelines and services.

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• Architect Scalable Data Solutions
  Design and implement end-to-end data engineering architectures that are scalable, maintainable, and performant across batch and real-time processing systems.
  

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• Engineering Leadership
  Lead by example with high-quality Python code,utilizinglinters (e.g.,pylint,flake8,black) and enforcing code cleanliness, readability, and best practices across teams.
  

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• CI/CD Pipeline Development
  Build, manage, and optimize CI/CD pipelines using tools such asGitHub Actions,GitLab CI,CircleCI, orJenkinsto automate testing, code quality checks, and deployment of data engineering components.
  

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• Data Governance & Quality
  Establish data validation, logging, and monitoring strategies to ensure data integrity and reliability at scale.
  

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• Collaborate Cross-Functionally
  Work closely with data scientists, software engineers, DevOps, and business stakeholders to translate requirements into technical solutions and ensure alignment with overall enterprise architecture.
  

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• Mentorship & Code Reviews
  Provide guidance to junior developers, lead technical reviews, and enforce clean coding standards throughout the data engineering team.
  

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• 7+ years of experience in software or data engineering, with 3+ years in an architectural or technical leadership role.
  

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• Expert-levelproficiencyinPython and SQL, with a deep understanding of best practices, performance tuning, and maintainable code patterns.
  

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• Proven experience withlinters,formatters, and other static analysis tools to ensure code quality and compliance.
  

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• Hands-on experience designing and implementingCI/CD pipelinesfor data pipelines, APIs, and other backend services.
  

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• Solid knowledge of modern data platforms and technologies (e.g., Spark, Airflow,dbt, Kafka, Snowflake,BigQuery, etc.).
  

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• Strong understanding of software engineering practices such as version control, testing, and continuous integration.
  

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• Experience working in cloud environments (AWS, GCP, or Azure).
  
• Familiarity with Infrastructure as Code (IaC) tools like Terraform or CloudFormation.
  
• Understanding of security, compliance, and governance in data pipelines.
  
• Excellent communication and documentation skills.
  
• Strong leadership presence with the ability to mentor and influence teams.
  
• Problem-solver with a focus on delivering value and simplicity through technology.
  

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family.The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee's/applicant's skill set, level of experience, and qualifications.

It is the policy of our company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with our company, please email .

Business Overview

UM is a global media agency committed to Futureproofing our clients' businesses. We leverage the transformational power of rich business analytics and real-time intelligence to maximize growth and activate the full consumer journey across content and connections. UM operates in over 100 countries, with more than 3,000 people innovating on a roster of global clients including Accenture, American Express, GoPro, Johnson & Johnson, Levi Strauss & Co, Mattel, Sony, and Spotify. UM is globally headquartered in New York, with North American offices in San Francisco, Los Angeles, Dallas, Chicago, Birmingham, Detroit, Montreal, and Toronto.

At UM, we know our employees are our greatest asset. We are committed to fostering a culture rooted in Diversity, Equity & Belonging, where everyone feels they belong, and their contributions are valued. We prioritize personal and professional growth, encourage an entrepreneurial spirit to pursue passion projects, and celebrate our people and community with moments of joy and spontaneity. Our leadership is dedicated to building a culture of care that permeates every element of the company from work flexibility to career planning to regular talent reviews, and more. Our DNA, for UM, helps guide us in all that we do:

Fearless: We bring our authentic selves to work and put our whole selves into the work

Optimistic: We approach challenges with empathy and curiosity, infusing joy into everything we do

Relentless: We're unwavering in our pursuit of the right solution, eager to reimagine what's possible

Unified: We band together to accomplish what we could not otherwise do alone

Masterful: We're constantly growing in our craft, setting new standards for our industry and our world

We are proud to be named an AdAge Best Place to Work several times over, a Top Workplace in the US by Great Places to Work, a top 10 FORTUNE 2022 Best Workplaces in Advertising & Marketing and She Runs It's 2021 Outstanding Company for Working Mothers. But feedback is most meaningful when it comes from our own people: over 90% of our employees say the agency is a great place to work and 95% say they are proud to work at UM.

Position Overview

This proactive and enthusiastic individual is responsible for developing truly integrated, cross-channel strategic communications strategies. By focusing on why people think, feel and act the way that they do, the Manager, Strategy helps create media strategies and award-winning ideas that influence perceptions and encourage engagement.

This position will work on Mobil 1, which operates in a category defined by performance, engineering credibility, and car culture, including a presence in global motorsport. We are looking for a strategist who is energized by competitive environments and motivated to build integrated communications strategies grounded in real human behavior. Strategy plays a critical role in translating audience insight, category dynamics, and business objectives into clear, cross-channel direction that drives impact and strengthens the brand's connection with drivers, enthusiasts, and partners.

Responsibilities

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• Maintain a deep understanding of the business, target audiences and wider communications environment
  
• Identify and build target audiences, test their viability, and determine scalability using syndicated and proprietary tools (i.e. MRI-Simmons, Helixa, primary research)
  
• Understand and integrate client and creative agency research
  
• Write POVs on topics relevant to our key clients and agency
  
• Enter industry competitions (i.e. Young Lions) to represent UM and grow as a strategist; Attend technology and emerging media presentations to stay on top of trends
  
• Apply syndicated and proprietary data to develop key insights across culture, the category, and customers with actionable media implications
  
• Support the translation of complex concepts into simple, powerful narratives and present strategic recommendations to the client; Package strategic ideas with clarity for presentation
  
• Develop the strategic positioning for a given product by considering category, consumer, and competitive context
  
• Develop effective and inspiring relationships with UM teams, including strategy, research, analytics, planning, activation, and digital teams
  
• Work closely with the Planning Team to translate the campaign strategy and ideas into actionable media implications
  
• Ability to manage and develop the skillsets of junior strategy team members
  

Required Skills

Strategic Thinking

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• Ability to clearly define business and communication problems before jumping to solutions
  
• Demonstrates structured thinking (can break complex issues into components and prioritize what matters)
  
• Connects audience, brand, and category dynamics into a coherent point of view
  
• Seeks to stay ahead of category, cultural, and media shifts
  

Insight & Analysis

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• Comfortable synthesizing research, cross-tabs, and cultural signals into clear implications
  
• Moves beyond "what happened" to "so what" and "now what"
  
• Can identify assumptions and pressure-test them
  

Communication & Influence

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• Crafts clear, concise, argument-driven decks (not just well-designed slides)
  
• Can verbally articulate thinking in internal and client settings
  
• Comfortable receiving feedback and refining work
  

Collaboration

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• Works effectively across teams (e.g. planning, PR, creative, analytics, and client teams)
  
• Can manage up and across, not just down
  
• Balances confidence with curiosity
  

Technical Fluency

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• Proficient in PowerPoint and Excel (comfortable manipulating data, not just copying charts)
  
• Familiar with syndicated research tools and media data sources
  

Emerging Tools & AI Fluency

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• Comfortable using AI tools and agents to accelerate research, synthesis, and workflow efficiency
  
• Demonstrates critical thinking when evaluating AI-generated outputs
  
• Understands AI as a thinking partner, not a substitute for strategic judgment
  

Desired Skills and Experience

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• 4-6+ years in media strategy, communications planning, brand strategy, or adjacent role
  
• Experience working on integrated agency teams (creative, PR, media collaboration)
  
• Exposure to advertising and brand building principles (e.g., mental availability, distinctiveness, long vs. short-term impact)
  
• Can translate data and research into clear, persuasive narratives
  
• Comfortable presenting sections of work and building toward leading larger conversations
  
• Demonstrated curiosity about culture, consumer behavior, and business dynamics
  
• Comfort working in ambiguity and shaping loose inputs into structured outputs
  
• Demonstrates an interest in improving storytelling and presentation craft
  

Wage and Benefits

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family.

The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee's/applicant's skill set, level of experience, and qualifications.

Employment Transparency

It is our policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position, please email .

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace theflexibility to do your best work. Creating a career you love? It's Possible.

At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we're looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we'll explore your foundational skills and how you collaborate with AI.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

Pinterest is on a mission to improve the comprehensiveness and shoppability of ads on our platform. We're accomplishing this by expanding our advertising demand sources through partnerships with third-party ad platforms and working closely with Agencies and media companies who manage performance marketing budgets.

As a member of the Programmatic Technical Operations team, you will drive the success of Pinterest's programmatic ad products by serving as the primary client contact for deal creation, campaign setup, and launches. You'll troubleshoot technical issues, optimize campaigns for performance, and collaborate closely with cross functional teams to elevate client outcomes and enhance internal processes.

What you'll do:

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• Act as a key point of contact for clients, supporting programmatic deal creation, campaign setup, and ensuring smooth campaign launches.
  
• Diagnose and resolve technical issues, monitor campaign performance, and proactively optimize to achieve client goals and address problems quickly.
  
• Partner with internal teams (Sales, Product, Engineering) to communicate client needs, share best practices, and contribute to ongoing process improvements.
  

What we're looking for:

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• 5+ years of experience in brand or performance advertising within a fast growing tech company.
  
• Understanding of programmatic advertising platforms (DSPs, SSPs), deal types (PMP, PG, open auction), and related technologies.
  
• Hands-on experience with programmatic campaign setup, optimization, troubleshooting, and performance analysis.
  
• Familiarity with ad servers, tag management, data integrations, and measurement/attribution tools (e.g., Google Ad Manager, DV360, The Trade Desk).
  
• Ability to diagnose and resolve technical issues related to campaign execution (e.g., creative specs, data flows, latency, tracking, troubleshooting discrepancies).
  
• Bachelor's degree in a relevant field such as digital media or sales, or equivalent professional experience.
  

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• This position is not eligible for relocation assistance. Visit ourPinFlexpage to learn more about our working model.
  
  

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• We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role.
  
• This role will need to be in the office for in-person collaboration 2 times per week and therefore needs to be in a commutable distance from our Chicago or New York Offices.
  

#LI-HYBRID

#LI-LP1

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

Our Commitment to Inclusion:

Finance & Operations Administrator – Property & Marketing Support

Pay Rate: $28–$32/hour (W-2)

Location: Onsite – New York, NY 11211

Schedule: Monday–Friday | 9:00 AM–5:00 PM (EST)

Start Date: ASAP

Duration: LOA coverage with potential longer-term extension

Perks: Weekly pay + benefits

About the Role

Our leading retail client is seeking a Finance & Operations Administrator to support the Property Coordinator, Marketing Director, and Center Management Team at Westfield World Trade Center. This role plays a critical part in ensuring smooth day-to-day operations across finance, tenant coordination, contracts, events, and marketing support.

This is an excellent opportunity to gain hands-on experience with a global retail organization while supporting a dynamic, fast-paced property environment.

What You’ll Do

Finance & Administrative Operations

• Process Accounts Payable and Accounts Receivable, including PO/invoice processing, manual billings, and percentage rent calculations
• Support month-end, quarter-end, and year-end reporting and audits
• Collect tenant sales data and maintain accurate rent rolls and financial trackers
• Reconcile P-card expenses and maintain financial documentation
• Maintain service contracts, work orders, and vendor documentation

Tenant, Vendor & Property Coordination

• Manage tenant onboarding and ongoing support, including certificates of insurance and compliance documentation
• Oversee the Port Authority Loading Dock (VS3) system, including delivery approvals and scheduling
• Issue tenant notices related to deliveries, operations, and lease requirements
• Serve as a key liaison between tenants, facilities, security, and internal teams

Retailer Events & On-Site Activation Support

• Coordinate in-store retailer events by collecting event details and securing required approvals
• Communicate event plans to security, housekeeping, engineering, and marketing partners
• Support on-site activations such as Gift with Purchase programs, The Good Festival, and seasonal events
• Assist with new retailer orientation, including URW Connect app training, center amenities, and operational guidelines
• Gather retailer feedback and participation data to support continuous improvement

Website & Marketing Content Support

• Audit and maintain the Westfield WTC website to ensure content accuracy and brand alignment
• Upload and manage promotions, tenant offers, and event listings
• Collaborate with internal teams to ensure consistency across messaging, imagery, and campaign content
• Support marketing campaigns and seasonal activations with timely content updates

General Office & Team Support

• Process mail, invoices, checks, and tenant documentation
• Order office supplies and coordinate IT support as needed
• Attend weekly staff meetings and required trainings
• Support ad hoc administrative and operational needs

What We’re Looking For

• Bachelor’s degree or equivalent experience
• 2–3 years of experience in an administrative, operations, or finance support role
• Experience with AP/AR, invoicing, and financial documentation
• Strong organizational skills and attention to detail
• Comfortable working cross-functionally with tenants, vendors, and internal teams
• Proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint, SharePoint)
• Experience with Salesforce and Procore is a plus
• Ability to manage multiple priorities while maintaining professionalism and composure

Why This Role

• Exposure to property operations, finance, marketing, and events in one role
• Work onsite at a flagship, high-profile retail destination
• Strong training and onboarding with role continuity beyond LOA coverage
• Opportunity to build relationships across retail, marketing, and operations teams

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

#LI-EM1

Insero Talent Solutions is recruiting a Continuous Improvement Manager for a fast growing manufacturing company in Rochester, NY.

Position Summary

Reporting to the Plant Manager, the Continuous Improvement Manager leads process optimization initiatives across all departments to enhance efficiency, productivity, and quality. This role drives Lean, Six Sigma, and Kaizen methodologies to identify opportunities for waste reduction, standardization, and performance improvement. The individual will collaborate with cross-functional teams to implement sustainable process changes that deliver measurable results in safety, quality, delivery, and cost.

Key Responsibilities

• Lead and facilitate continuous improvement projects to enhance operational efficiency and product quality.
• Analyze data to identify performance gaps and develop strategies to address root causes.
• Implement Lean and Six Sigma tools to streamline workflows and eliminate waste.
• Partner with department leaders to develop and execute improvement action plans.
• Standardize processes and establish best practices across manufacturing and administrative functions.
• Monitor KPIs and use visual management tools to track progress and communicate results.
• Support training and development programs that promote a culture of continuous improvement.
• Collaborate with Quality, Engineering, Supply Chain, and HR teams to integrate improvement initiatives across all business functions.
• Prepare reports, presentations, and data-driven insights for leadership review.
• Ensure all improvement activities align with company objectives, safety standards, and regulatory requirements.

Qualifications

• Bachelor’s degree in Engineering, Business, or a related field (Master’s preferred).
• Minimum 5 years of experience in manufacturing or operations with a focus on continuous improvement.
• Lean Six Sigma Green Belt certification required; Black Belt preferred.
• Proven track record in process optimization, cost reduction, and performance improvement initiatives.
• Strong analytical, project management, and problem-solving skills.
• Excellent communication and leadership abilities with a collaborative mindset.
• Proficiency in Microsoft Office, ERP systems, and data analysis tools.

Core Competencies

• Strategic and analytical thinking
• Strong facilitation and coaching skills
• Data-driven decision making
• Excellent organizational and interpersonal communication
• Adaptability and results orientation

Construction Inspection Project Manager

Albany, NY | Transportation Infrastructure | $130K+ Equivalent

A transportation engineering consultancy is seeking an experienced Construction Inspection Project Manager to oversee bridge and highway construction inspection programs across New York State.

This role is a mix of office-based coordination and occasional field visits, leading inspection teams and ensuring projects are delivered safely, on schedule, and in compliance with NYSDOT standards.

Key Responsibilities

• Lead and manage construction inspection staff across multiple projects

• Assign inspectors to projects based on experience and location

• Serve as the primary client liaison for construction inspection programs

• Manage project budgets, schedules, documentation, and reporting

• Oversee recruitment and staffing of inspectors

• Review daily work reports and approve timesheets and expenses

• Attend preconstruction and progress meetings

• Conduct occasional project site visits and support field teams as needed

• Coordinate special inspections and project close-out activities

Required Experience

• 6+ years of construction inspection experience

• Strong experience with bridge and highway projects

• Experience with NYSDOT, NYS Thruway, or locally administered infrastructure projects

• Knowledge of NYSDOT Standard Specifications and MURK documentation

• Experience managing inspection staff or teams

Preferred

• PE or EIT (not required)

• Civil Engineering or Construction Management degree

• Familiarity with APPIA construction management software

• Experience with AutoCAD, Civil3D, or MicroStation

Location

Albany, NY with travel to project sites across New York State.

Full-time position

Approx. $63/hour equivalent (~$131K annually depending on experience)

If you have experience managing transportation construction inspection teams and are looking to step into a leadership role, apply or message for more details.

Optony Inc. is a global research and consulting firm that helps organizations achieve clean energy goals through practical, real-world solutions. Specializing in supporting governments, utilities, schools, and commercial entities, Optony offers independent guidance and deep expertise in the clean energy sector. By empowering clients to make data-driven decisions, the company reduces risks, optimizes operations, and maximizes long-term returns on investments.

Optony is seeking a Cleantech Analytics App Product Manager for a part-time hybrid role based in New York, NY, with flexibility for remote work. The Product Manager will oversee the development and management of a cleantech analytics application, collaborate with cross-functional teams, and ensure that the application fulfills the needs of its users. Day-to-day responsibilities include defining product requirements, managing timelines, coordinating with developers, analyzing user feedback, and delivering product enhancements that align with the company’s clean energy mission.

• Experience in product management, project coordination, and agile development processes
• Knowledge of cleantech, renewable energy, and sustainability fields
• Expertise in data analytics, software tools, and market trend analysis
• Strong communication, stakeholder collaboration, and leadership skills
• Ability to work effectively in a hybrid work environment and adapt between in-office and remote tasks
• Bachelor’s degree in Business, Environmental Science, Engineering, or a related field
• Experience with UX/UI design and software testing is a plus
• Passion for clean energy and climate solutions

WHO WE ARE

Delta Engineers, Architects, & Surveyors (Delta) is a multidisciplinary AEC firm founded in upstate New York in 1976. Along with our corporate headquarters located near the intersection of Interstates 81, 86 and 88, Delta has additional offices across Central New York and Chevy Chase, MD, together with remote team members located across the US. We deliver engineering and architectural design services for multiple market sectors along with providing environmental, survey, landscape architecture, and ecological services to public and private clients located throughout the continental US. Delta team members take advantage of terrific opportunities to advance professionally in a supportive team-oriented culture while enjoying generous compensation and benefits package.

WHO WE NEED

We are seeking a versatile and team-oriented Structural Project Engineer in our Structural Team, ideally located in the Syracuse or Albany, NY area, or at our Endwell, NY office. Candidates located outside the designated office locations may qualify for full remote work, subject to company policy. The ideal candidate should have a Bachelor’s Degree in Civil / Structural Engineering, with a minimum of 6 years of relevant experience. A PE is also required. Experience should include structural analysis, design, and detailing for concrete, steel, and aluminum structures. Experience with cable design is preferred.

The primary duties associated with this position include:

• The candidate should be proficient with the International Building Code (IBC); ASCE-7; ACI 318; ADM-2020; and AISC.
• Performing challenging 3-dimensional structural analyses and designs for a wide variety of clients using various state-of-the-art design software, including RISA 3D, SAP, RAM, and RISA Foundation.
• Responsible for serving as lead project engineer, i.e., taking responsibility for developing design, preparing detailed structural drawings using AutoCAD and REVIT, and specifications. This includes coordinating the work of junior team members and amongst other trades.
• Solving engineering problems using experience, judgment, and education and knowing when to ask for assistance when required.
• Write and review related reports for the services provided.
• Scoping projects and assisting project managers with proposal creation.
• Serving as a Quality Control reviewer for the designs of team members.
• Assisting the Team Leader in initiating, developing, and implementing continuous team improvement initiatives.
• Supporting structural work in our building projects within the Structural Facilities Group as workload warrants.
• Attending client meetings/presentations in the daytime or evenings.
• Communicating with client representatives, contractors, and suppliers.
• Participating in site visits/inspections/documentation during construction.
• Work on a variety of projects including schools, industrial facilities, commercial buildings, and governmental projects.
• This position requires an individual that has strong technical abilities with good organizational and communication skills, and the ability to work in a fast-paced market.

Additional duties will include preparing structural designs; prepare structural design summaries and detailed drawings using AutoCAD and REVIT; consider alternate designs and value engineering; and meeting scheduled project deadlines.

Delta is driven to exceed our clients’ expectations on every project. Accordingly, the successful applicant for this position must be willing to occasionally work adjusted hours/overtime.

WHAT WE OFFER

Hiring Salary Range: $80,000-$110,000 (Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities along with an internal equity and alignment with market area data.)

The following are a few of the benefits that we offer:

• Paid Holidays, Vacation, Sick time
• Health and Dental Insurance
• Optional Vision, LTD and Term Life Insurance
• Enhanced Short Term Disability
• 401K Retirement Plan
• Tuition Assistance Program
• Professional Licensing Reimbursement
• Recruitment Bonus Program

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Food and Beverage Manager

• New York, NY, USA
• Full-time
• Job-Category: Food & Beverage
• Job Type: Permanent
• Job Schedule: Full-Time

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

Job Description

The Food and Beverage Manager is responsible to administer the successful planning, organization, and coordination of all food and beverage activities, while providing exceptional 5-diamond service. Adherence to established policies, standards and procedures are required at all times in order to achieve high levels of customer satisfaction, quality service, compliance with corporate policies and procedures and local regulations while meeting/exceeding financial goals. The Food and Beverage Manager will lead a service team of colleagues to a common goal for the guest, colleague, owner and brand awareness.

Compensation: $82,000.00 - $85,000 Annual Salary Plus bonus

Responsibilities

• Floor presence during shift, greeting and interacting with guests
• Perform daily inspection for readiness according to standards
• Responsibility for all opening/closing procedures of shift, including Log Book, pre-meal shift, guest comment card process, and menu engineering
• Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards
• Responsible for maintaining the highest standards of service and ambiance
• Supervision of tabletop presentation for meal service.
• Supervise and direct service
• Handle guest complaints in the most diplomatic manner
• Ensure food quality and 100% customer satisfaction
• Complete menu knowledge (breakfast, lunch, dinner, bar and wine pairing)
• Maintaining inventory of equipment, linen and other supplies
• Profit & Loss management by following cash control/security procedures manages labor, review financial reports, and takes any appropriate actions
• Monitoring and controlling Micros system in appliance to guest checks and hotel reports
• Monitor speed of service and exercise quality control for both food and beverage
• Schedule dining room personnel with forecasted business ensuring that staffing is adequate and yet within budgetary goals
• Increase knowledge of the industry trends
• Maintain safety by adhering to stated safety policies and handle guest and employee accidents
• Ensure Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met
• Relay any outlet maintenance needs to the Engineering Department by work order program
• Keep storerooms in a state of readiness, cleanliness and tidiness
• Promote and maintain good employee relations between service kitchen and dining room
• Lead efforts in recruiting, interviewing, and hiring team members; conducts performance appraisals, take disciplinary action, motivate and train
• Wine list development
• Responsible overall for the delivery of wine service
• Progressive and ongoing staff education
• Working along with the culinary team, by pairing and suggesting wines that will best complement each particular food menu item
• Working on the floor as sommelier assisting in service and elevating our service performance while in direct contact with the restaurant patrons
• Ethical duty to work with the taste preference and budget parameters of the patron
• Maintenance of all wine lists and menus

Qualifications

• A college degree is preferred
• Freestanding restaurant experience necessary or luxury hotel experience a plus
• Strong food/wine and liquor knowledge
• Excellent customer service skills
• Clear concise written and verbal communication skills in English, second language is an asset
• Must be proficient in Microsoft Office, namely Word and Excel
• Must have excellent organizational, interpersonal and administrative skills and excellent attention to detail
• Ability to meet deadlines, work under pressure and work independently
• Ability to deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse angry situations and collect accurate information in order to resolve conflicts
• Ability to handle multiple tasks
• Strong leadership skills and the ability to motivate people
• Complete knowledge of P.O.S system
• Ability to calculate/analyze data
• Basic business math and accounting skills
• Attention to detail and strong sense of urgency
• The ability to think ‘out of the box’ and see the big picture
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, desire to provide exceptional customer service and ability to improve the bottom line

Position Overview

Our luxury jewelry division seeking an experienced Director of Ecommerce & CRM as a key leadership position. This role is responsible for spearheading the division’s ecomm and clienteling strategies to drive ecomm growth, enhance retail store sales, and expand brand awareness. The role will own the entire Ecommerce P&L and will be responsible for achieving sales and margin targets of the channel.

Additionally, the position will oversee the Ecomm and CRM budgets; including developers, digital media, search, partnerships, client gifting, and offline DTC events. This position will be accountable for all digital analysis, optimizations, and timely strategy changes when necessary.

Key Responsibilities

E-commerce:

• Financial Accountability: Achieve sales and margin plans for DTC web-based sales
• Development and Execution of Ecommerce Strategy: Formulate strategies to increase online sales, improve user experience, and ensure the website aligns with the brand's luxury image.
• Digital Marketing: Collaborate with the marketing team to implement digital marketing campaigns, including SEO, SEM, email marketing, social media, and paid advertising to drive traffic and conversions.
• Website Management: Oversee the design, functionality, and performance of the site, ensuring it is optimized for both desktop and mobile devices.
• Product Management: Manage the online product catalog, ensuring accurate product descriptions, images, and compelling merchandising.

CRM

• Strategy Development: Refine the existing CRM & Clienteling strategy and manage its execution. Develop and implement new strategies to build and maintain strong customer relationships, increase customer loyalty, and drive repeat purchases.
• Customer Data Management: Oversee the collection, segmentation, and analysis of customer data to personalize communications and offers. Evaluate current CRM software to determine its suitability for the business.
• Email Marketing: Manage email marketing campaigns, including automated workflows, personalized messaging, and A/B testing to optimize open rates, click-through rates, and conversions.
• Communications: Work with the Division head to refine language and communication methods to ensure clients receive an on-brand experience at every touch point.
• Customer Service Coordination: Ensure the customer service team has the tools and information needed to provide exceptional service, handle escalated issues, and implement feedback loops to improve the overall customer experience. Ensure VIP clinets are always attended to with the highest level of service.

Analytics and Performance Measurement:

• Ecom Dashboard: Enhance the existing performance dashboard to include advanced analytics that provide deeper insights into customer behavior and campaign effectiveness.
• CRM Dashboard: Develop performance KPI’s and create dashboard to monitor and share performance.

People Responsibilities & Cross-Departmental Collaboration:

• Team Management: Manage a high-performing Clienteling & CRM Manager and collaborate with retail store team on all clienteling efforts.
• Collaboration: Cultivate relationships with different departments within the division; including Customer Logistics, Production, Finance, Marketing, Sales and Planning.

Innovation & Continuous Improvement:

• Stay Ahead of Trends: Keep up with the latest trends in ecomm, CRM, and digital marketing to ensure the division remains competitive in the luxury market.
• Continuous Optimization: Constantly test, measure, and optimize strategies and tactics to improve performance.

SKILLS & REQUIREMENTS

Requirements:

• Ecomm Management: 7-10+ years’ experience in an ecomm role with P&L responsibility, ideally within the luxury goods or jewelry industry. Proven track record of driving online sales and optimizing digital platforms.
• CRM Experience: Extensive experience in CRM strategy, customer data management and personalized marketing.
• Luxury Brand Experience (Preferred): Understanding of the nuances of selling luxury products online, including maintaining brand integrity and enhancing customer experience.
• Digital Marketing: Strong background in digital marketing and e-commerce strategies.
• Data Analysis: Strong analytical skills, with the ability to interpret ecomm and customer data to inform strategy. Familiarity with tools like Google Analytics, Excel, and data visualization platforms.
• User Experience (UX) Design: Understanding of UX/UI principles to optimize the online shopping experience.
• SEO/SEM Proficiency: Experience in search engine optimization and paid search campaigns.
• Bachelor’s degree required. MBA preferred.

Technical Skills:

• Shopify Plus
• Google Analytics / Google Tag Manager, Google Ads, Meta Training
• Klayvio
• CRM Platforms
• Understanding of ERP system integration with Shopify

Soft Skills & Personal Attributes:

• Strategic Thinker: Ability to develop and implement long-term ecomm and CRM strategies aligned with business goals.
• Customer-Centric: A strong focus on customer experience and a deep understanding of luxury consumer behavior.
• Communication: Excellent verbal and written communication skills, with the ability to articulate complex strategies to diverse audiences.
• Problem-Solving: Strong problem-solving abilities, with a proactive approach to identifying challenges and implementing solutions.
• Attention to Detail: Meticulous attention to detail, particularly in maintaining brand integrity across digital channels.
• Adaptability: Ability to stay agile and adapt to the rapidly changing ecomm landscape.