Engineering Jobs in North Tustin, CA

Job Summary:

This role is a hands-on engineering leadership position responsible for driving manufacturing excellence, leading New Product Introductions, and building a high-performing engineering organization. The Director of Engineering & CI plays a critical role in ensuring operational excellence, customer satisfaction, and long-term scalability of the business.

Position Summary:

The Director of Engineering & CI is responsible for leading all engineering, manufacturing process development, and technical execution functions across the organization. This role owns New Product Introduction (NPI), manufacturing process optimization, and engineering team leadership, while ensuring scalable, repeatable, and high-quality manufacturing operations.

This role serves as the technical authority for CNC manufacturing operations and provides leadership over Manufacturing Engineers, CNC Programmers, and cross-functional technical resources. The position ensures that manufacturing methods, tooling, and processes support business growth, cost targets, quality objectives, and on-time delivery.

The role plays a critical leadership function in advancing Lean Manufacturing, improving throughput, reducing variation, and supporting customer and regulatory requirements in an AS9100 aerospace environment. Reporting to the General Manager, the Director Engineering Director and CI will foster a culture of innovation and collaboration across multi-disciplinary teams, ensuring delivery of high-quality results in line with schedule and financial performance targets

Core Responsibilities

New Product Introduction (NPI) Leadership

• Own and lead all New Product Introduction (NPI) activities from engineering release through full-rate production
• Define manufacturing strategy, routing, tooling, and inspection plans for new programs
• Coordinate cross-functionally with Quality, Operations, Supply Chain, and Sales during program launch
• Ensure first-article success, manufacturability, and cost targets are achieved
• Drive rapid and repeatable production readiness

Manufacturing Engineering & Process Excellence:

• Lead development, implementation, and continuous improvement of:
• Manufacturing processes
• CNC machining strategies
• Work instructions and routings
• Tooling and fixturing
• Inspection and quality controls
• Establish standardized, repeatable manufacturing methods across product lines
• Improve throughput, reduce scrap, and improve yield using Lean and Six Sigma principles
• Drive process optimization using PFMEA, control plans, and root cause analysis
• Lead continuous improvement initiatives focused on cost, quality, and delivery

CNC Programming & Technical Leadership:

• Provide leadership and technical oversight to CNC Programmers and Manufacturing Engineers
• Ensure best practices in:
• 3-, 4-, and 5-axis machining
• Multi-spindle and multi-turret turning
• Toolpath optimization
• Program validation and prove-out
• Oversee Mastercam programming standards and documentation
• Ensure tooling libraries, setup sheets, and CNC documentation are accurate and maintained

Team Leadership & Development:

• Lead, mentor, and develop Manufacturing Engineers and CNC Programmers
• Establish training plans, skill development paths, and succession planning
• Conduct performance reviews and KPI-based evaluations
• Foster a culture of accountability, ownership, and continuous improvement
• Serve as a technical mentor and escalation point for complex manufacturing challenges

Manufacturing Strategy & Capacity Planning:

• Define manufacturing strategies to support growth, margin improvement, and scalability
• Optimize labor utilization, machine capacity, and workflow layouts
• Support capital equipment planning and justification
• Collaborate with Operations to balance capacity, scheduling, and throughput
• Support make/buy decisions and vendor technical evaluations

Quality & Compliance Integration:

• Ensure compliance with AS9100 and customer-specific requirements
• Support audits, corrective actions, and continuous improvement initiatives
• Partner with Quality to reduce NCRs, rework, and escapes
• Promote a data-driven, root-cause-focused culture

Cross-Functional & Business Support:

• Support quoting and RFQ efforts with accurate cost and process estimates
• Collaborate with Sales, Supply Chain, Quality, and Operations leadership
• Drive technical execution of strategic initiatives
• Represent Engineering in leadership meetings and program reviews

Qualifications

• Proven experience in leading engineering teams within fast-paced environments; strong management skills with the ability to motivate diverse groups.
• Bachelor’s Degree in Mechanical, Manufacturing, or Aerospace Engineering
• 8–12+ years of experience in aerospace or precision CNC manufacturing
• 5+ years leading Manufacturing Engineers and/or CNC Programming teams
• Strong experience with:
• CNC machining (3-, 4-, 5-axis)
• Mastercam or equivalent CAM software
• GD&T and blueprint interpretation
• Lean Manufacturing / Continuous Improvement
• ERP systems and manufacturing routings
• Demonstrated experience leading New Product Introductions (NPI)
• Strong knowledge of AS9100 quality systems
• Experience implementing Agile methodologies
• Excellent communication skills to articulate complex technical concepts clearly
• Ability to develop strategic plans for business continuity strategies aligned with organizational goals.

Preferred Qualifications:

• Experience with:
• Multi-spindle / multi-turret machining
• High-mix, low-volume aerospace manufacturing
• PFMEA, SPC, and RCCA methodologies
• PMP or Lean Six Sigma certification (preferred)
• Strong background in tooling design and fixture development
• Experience managing engineering teams in regulated environments
• Leadership & team development
• Technical problem-solving
• Manufacturing process optimization
• Data-driven decision-making
• Cross-functional communication
• Continuous improvement mindset
• Strong organizational and project management skills

Join us as at ACRA Aerospace where your expertise will shape innovative solutions that propel our organization forward! We are committed to fostering an inclusive environment that values leadership excellence and technical mastery—empowering you to make a lasting impact through your vision and dedication.

Our client, a well-funded, video collaboration technology company is hiring an Account Executive to help expand its footprint across the media and entertainment landscape. This is a rare opportunity to work directly alongside a repeat entrepreneur who previously scaled a startup to a global multimillion dollar company, paired with a deeply technical co-founder with 25+ years in telecommunications and video innovation.

The company sits at the intersection of premium video technology and human connection, delivering high-fidelity, broadcast-grade collaboration experiences for organizations where quality, presence, and reliability matter. The team is building a next-generation platform designed to make digital collaboration feel more natural, immersive, and dependable.

The Opportunity

This role is ideal for a motivated, consultative seller who enjoys building pipeline, owning deals end-to-end, and working closely with founders in an early-stage growth environment. You’ll focus selling into media and entertainment organizations (ideally brand side experience), engaging senior decision-makers and helping them solve real operational and creative collaboration challenges through modern video infrastructure.

What You’ll Be Responsible For

• Driving new revenue across media and entertainment accounts
• Owning the full sales cycle from outbound prospecting through close
• Closing mid-market deals typically in the $40K–$60K ACV range - will go upmarket
• 50/50 focus on net new vs warm leads
• Running discovery, demos, and solution mapping conversations with executive stakeholders
• Navigating multi-stakeholder buying groups and technical evaluators
• Applying a consultative sales approach tied to business outcomes
• Maintaining disciplined pipeline and forecast accuracy
• Feeding structured market and buyer insight back to product and leadership

Core Experience

• 5+ years of B2B SaaS sales experience
• Consistent track record closing mid-market deals ($40K–$100K ACV)
• Experience selling into executive and C-suite buyers
• Exposure to media, entertainment, broadcast, creative, or production environments
• Comfortable operating in early-stage or scaling companies where structure is evolving

Selling Style & Traits

• True hunter mentality with strong self-sourcing habits
• Consultative and solutions-oriented rather than purely transactional
• Comfortable with ambiguity and high ownership
• Proactive, resourceful, and execution-focused
• Strong communicator with executive presence
• Curious, coachable, and continuously improving craft

What Makes This Role Attractive

• Direct access to experienced, product-driven founders
• OTE guarantee
• Real influence on early go-to-market motion and customer strategy
• Equity
• Benefits package included
• High product quality bar and engineering credibility
• Opportunity to help shape how a category-defining collaboration platform scales
• Growth upside as the company grows

HCLTech is looking for a highly talented and self- motivated Senior Design Quality Engineer to join it in advancing the technological world through innovation and creativity.

Job Title: Senior Design Quality Engineer

Job ID: 79890

Position Type: Full-time with HCLTech

Location: Irvine, CA

Role/Responsibilities:

Client is seeking a seasoned Senior Design Quality Engineer to support quality engineering activities for released products, ensuring compliance with regulatory standards and internal procedures. This role involves cross-functional collaboration to manage product risks, support validation efforts, and drive continuous improvement in design and manufacturing processes.

Key Responsibilities:

• Ensure quality engineering activities for released products align with regulatory and internal standards.
• Collaborate with cross-functional teams to develop and maintain product risk management documentation:
• Risk Management Plans
• Risk Assessments
• Design Failure Mode and Effects Analysis (DFMEA)
• Risk Management Reports
• Support the development and execution of:
• Verification & Validation (V&V) plans, protocols, and reports
• Test Method Validation
• Process validation activities (PFMEA, IQ, OQ, PQ)
• Utilize statistical tools (e.g., Minitab) for data analysis and decision-making.
• Oversee product testing and analysis to ensure compliance with applicable standards.
• Apply Design Control principles to support sustaining engineering efforts, including design updates and product enhancements.
• Resolve quality issues, manage design changes, and assess risks in collaboration with engineering, manufacturing, and quality teams.
• Proactively identify and mitigate product risks using risk management techniques.
• Employ structured problem-solving methodologies to address product and process challenges.
• Communicate findings effectively through presentations, technical reports, and cross-functional collaboration.

Pay and Benefits

Pay Range Minimum: $42.78 per hour

Pay Range Maximum: $50.00 per hour

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

About Us:

Astiva Health, Inc., located in Orange, CA is a premier health plan provider specializing in Medicare and HMO services. With a focus on delivering comprehensive care tailored to the needs of our diverse community, we prioritize accessibility, affordability, and quality in all aspects of our services. Join us in our mission to transform healthcare delivery and make a meaningful difference in the lives of our members.

SUMMARY:

We are seeking a skilled and adaptable AI/ML Engineer to join our fast-moving team building impactful AI solutions in healthcare. Our work focuses on extracting and interpreting data from unstructured medical documents, improving clinical coding accuracy, streamlining administrative processes, and enhancing patient outreach.

Projects will evolve rapidly, from fine-tuning large language models (LLMs) on specialized medical PDFs, to optimizing OCR pipelines in Azure, and new challenges emerge regularly. This role suits someone who thrives in ambiguity, enjoys hands-on model development, and wants to directly influence healthcare delivery through applied AI/ML.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Design, fine-tune, and optimize large language models (LLMs) and multimodal models for healthcare-specific NLP tasks, such as information extraction, classification, and summarization from clinical documents (e.g., medical charts, patient files, scanned forms).
• Develop and improve document understanding pipelines, including fine-tuning OCR / layout-aware models (especially in cloud environments like Azure AI, Azure Foundry) to handle real-world variability in medical forms, handwriting, and scanned PDFs.
• Build and iterate on end-to-end ML solutions that transform unstructured healthcare data into structured, actionable insights
• Collaborate closely with clinicians, product managers, data annotators, and engineers to define problems, curate/annotate datasets, evaluate model performance against clinical and business metrics, and iterate quickly.
• Deploy models into production environments (cloud-based inference, batch processing, or API endpoints) with attention to latency, cost, scalability, and healthcare compliance considerations (HIPAA, data privacy).
• Stay current with advancements in LLMs, vision-language models, efficient fine-tuning techniques (LoRA/QLoRA, PEFT), RAG, multimodal AI, and domain-specific healthcare AI research.
• Contribute to a culture of rapid prototyping, rigorous evaluation, and continuous improvement in a dynamic project landscape where priorities can shift based on new opportunities or stakeholder needs.
• Other duties as assigned

REQUIRED TECHNICAL SKILLS:

• Strong proficiency in Python and ML frameworks (PyTorch, TensorFlow, or equivalent)
• Hands-on experience with NLP applied to unstructured text
• Experience working with LLMs, including:
• Prompting strategies
• Fine-tuning for classification or extraction tasks
• Model evaluation and error analysis
• Experience designing or consuming annotation pipelines and labeled datasets
• Familiarity with structured prediction problems (multi-label classification, ranking, or probabilistic inference)
• Ability to reason about and mitigate model bias, label noise, and false positives
• Strong understanding of production ML systems (versioning, monitoring, iteration)
• Experience working with sensitive or regulated data (e.g., HIPAA-covered healthcare data), including privacy-aware data handling and secure ML workflows

OTHER SKILLS and ABILITIES:

• Hands-on experience with Azure AI services, Azure Machine Learning, OpenAI on Azure, and Microsoft Foundry
• Experience with clinical NLP libraries (scispaCy, medspaCy, cTAKES)
• Familiarity with RAG architectures for grounding model decisions
• Experience with weak supervision or noisy-label learning
• Knowledge of temporal reasoning or longitudinal modeling
• Exposure to knowledge graphs or ontology-driven systems
• Familiarity with healthcare vocabularies and ontologies:
• ICD-10
• SNOMED CT
• RxNorm (or similar)
• Understanding of clinical documentation structure (HPI, Assessment & Plan, medications, etc.)

EXPERIENCE:

• Bachelor’s Degree in related field
• 2-4+ years of experience in software engineering, machine learning, or applied NLP
• Demonstrated experience taking ML systems from prototype to production
• Experience collaborating with non-technical domain experts (e.g., medical coders, clinicians)

BENEFITS:

• 401(k)
• Dental Insurance
• Health Insurance
• Life Insurance
• Vision Insurance
• Paid Time Off
• Free catered lunches

• We are a leader in our industry
• We offer long term career stability
• Opportunities for continued learning, development & advancement
• Excellent pay
• Great benefits
• Positive company culture
• Ability to make an immediate impact

• Control System Troubleshooting & Repair: Diagnose and repair PLC-based press control systems, hydraulic motion control circuits, and servo systems.
• Installation & Commissioning: Install, configure, and commission control systems for hydraulic and servo electric presses, ensuring proper integration of PLCs and peripherals
• Retrofits & Upgrades: Assist in modernizing hydraulic press controls, upgrading outdated PLCs, HMIs, motion controllers, and hydraulic servo systems for improved performance and automation.
• Field Service & Customer Support: Provide on-site and remote troubleshooting for hydraulic and servo electric press controls, minimizing downtime, and ensuring customer satisfaction.
• Programming & Debugging: Develop, modify, and troubleshoot PLC logic, HMI screens, motion control programs, and press automation sequences.
• Preventive Maintenance & Optimization: Conduct control system inspections and hydraulic system tuning to enhance system performance and reliability.
• Documentation & Reporting: Maintain service reports, control schematics, wiring diagrams, and software backups for customer and internal records.
• Training & Collaboration: Work closely with engineering, production, and service teams to provide training and guidance on press control systems.

• Bachelor’s degree in a technical field, most commonly Electrical or Mechanical Engineering
• 5-7 years’ experience in a manufacturing environment
• 7-10 years industry experience without a bachelor’s degree
• Self-starter who is adaptable to work independently and within a team environment
• Excellent communication skills and the ability to work in an interactive group environment are essential.

SUMMARY

This senior-level service role combines hands-on technical expertise with regional leadership responsibility. The position serves as the primary service and customer support contact for a defined region, balancing field-based service work with oversight, coordination, and performance management of service operations. The role plays a critical part in maintaining customer satisfaction, driving service quality, and ensuring efficient response and resolution across complex CNC environments.

RESPONSIBILITIES

• Serve as the main regional service contact, coordinating incoming service requests and assigning work to field personnel.
• Provide advanced technical support and troubleshooting for CNC equipment involving mechanical, electrical, pneumatic, hydraulic, and PLC systems.
• Support and mentor service engineers through field assistance, technical guidance, and localized training initiatives.
• Oversee open service issues, ensuring timely resolution, proper documentation, and customer communication.
• Prepare service estimates, manage service reports, and support billing and quality documentation processes.
• Conduct performance feedback activities, participate in interviews, and assist with ongoing training and development planning.
• Support machine installations, inspections, shipping coordination, and showroom equipment activities as needed.
• Perform regular safety and compliance audits related to service and facility operations.

QUALIFICATIONS

• Bachelor’s degree required.
• Five to seven or more years of progressive service engineering experience with exposure to leadership or regional responsibility.
• Strong working knowledge of CNC systems, including mechanical, electrical, pneumatic, hydraulic, PLC, and programming fundamentals.
• Demonstrated ability to manage multiple priorities in fast-paced, field-driven environments.
• Proven customer-facing communication skills with a professional, solutions-focused approach.
• Strong organizational skills with attention to detail and follow-through.
• Proficiency with standard business software; experience with ERP or CRM systems is a plus.

BENEFITS

• Competitive base compensation with performance-based bonus opportunities.
• High-visibility regional leadership role with strong ownership and decision-making impact.
• Blend of hands-on technical work and leadership responsibilities for continued skill growth.
• Opportunity to work directly with customers and advanced CNC technologies.
• Comprehensive benefits package supporting long-term career stability.

Job Title: Project Manager (Structural Engineering)

Location: Glendale, El Segundo, or Irvine, CA

Schedule: Monday-Friday (On-site)

Job Type: Direct Hire

Salary: Base pay starts at $100,000+

Overview:

A growing engineering firm is seeking an experienced Project Manager to support its structural engineering practice. This role is responsible for leading multiple projects, maintaining client relationships, and ensuring technical excellence from proposal through project completion.

Key Responsibilities:

• Lead and manage multiple structural engineering projects simultaneously
• Coordinate, prepare, and respond to RFPs, RFQs, and other client solicitations
• Collaborate with the Principal-in-Charge on the development of structural systems
• Serve as the primary point of contact for clients on project-related matters
• Ensure technical accuracy, quality control, and compliance with project standards
• Establish and manage project fees, budgets, and schedules in partnership with leadership
• Monitor project costs and timelines to maintain profitability and meet contractual commitments
• Identify out-of-scope work and prepare proposals for additional services
• Report directly to the Principal-in-Charge
• Perform Project Engineer duties when required

Qualifications:

• Bachelor’s degree in Civil Engineering, Architectural Engineering, or Structural Engineering
• Structural Engineer (S.E.) license with 10+ years of experience preferred
• Professional Engineer (P.E.) license with 3–10 years of project leadership experience considered
• Demonstrated experience managing structural engineering projects

Kelly Science and Clinical FSP is currently seeking a Sr Clinical Research Specialist for a long-term engagement in Irvine, CA with one of our Global Medical Device clients. This person will join our Kelly FSP (Functional Service Provider) division, a managed solution provider and business unit of Kelly Services, Inc. This role is full-time and is offering full benefit options. As a Kelly FSP employee you may be eligible for Medical, Dental, Vision, 401K and a variety of other benefits to choose from. You may also be eligible for paid time off, including holiday, vacation, and sick/personal time.

This Senior Clinical Research Specialist will be responsible for supporting one or several clinical trials within the Clinical R&D Department while fostering strong, productive relationships with colleagues across the organization.

DUTIES & RESPONSIBILITIES*

Under general direction and in accordance with all applicable federal, state and local laws/regulations and Corporate client, procedures and guidelines, this position:

• Serve as a Senior Clinical Research Specialist within the Clinical R&D Department to support execution of company sponsored clinical trials, ensuring compliance with timelines and study milestones.
• Oversight/execution of feasibility, selection, set up, conduct and closure of a clinical trial within the allocated countries, in accordance with the ICH-GCP, applicable legislation and Company Standard Operating Procedures;
• May serve as the primary contact for clinical trial sites (e.g. site management);
• Contribute towards development of clinical trial documents (e.g. study protocol, informed consents, CRF, monitoring plan, study manual, investigator brochure, annual reports,….), ensure registration on from study initiation through posting of results and support publications as needed;
• Management/oversight of ordering, tracking, and accountability of investigational products and trial materials;
• Interface and collaborate with site personnel, IRBs/ECs, contractors/vendors, and company personnel;
• Oversee the development and execution of Investigator agreements and trial payments;
• Responsible for clinical data review to prepare data for statistical analyses and publications;
• If applicable, may perform monitoring activities including site qualification visits, site initiation visits, interim monitoring visits or close out visits based on study need;
• May contribute to the development and delivery of appropriate global evidence generation strategies (EGS) and evidence dissemination strategies (EDS) within the assigned projects;
• If applicable, as part of a clinical trial, may provide on-site procedural protocol compliance and data collection support to the center;
• Contribute to the critical assessment of the literature and to the interpretations and disseminations of all evidence generated;
• Contribute to delivery of assigned clinical projects, through effective partnership with the study core team leading to delivery of clinical project commitments (deliver on time, within budget and in compliance with regulations and SOPs);
• Responsible for communicating business related issues or opportunities to next management level. Function as a reliable, trusted resource of accurate, up-to-date project knowledge as requested by key stakeholders;
• Support project/study budget activities as assigned;
• Develop a strong understanding of the pipeline, product portfolio and business needs;
• Responsible for ensuring personal and company compliance with all Federal, State, local and company regulations, policies and procedures;
• Perform other duties assigned as needed;
• Generally manages work with supervision, dependent on project complexity. Independent decision-making for simple and more advanced situations but required guidance for complex situations.

EXPERIENCE AND EDUCATION*

Education

• Minimum of a Bachelor’s Degree preferably in Life Science, Physical Science, Nursing, or Biological Science required.

Experience

• BS with at least 2-4 years, MS with at least 3 years, PhD with at least 2 years of relevant experience preferred.
• Previous experience in clinical research or equivalent is required.
• Relevant industry certifications preferred (i.e., CCRA, CCRC, CCRP, RAC, CDE, GCP, ISO 14155, MDR, MEDDEV,…).
• Clinical/medical background a plus.
• Medical device experience highly preferred
• Class III Medical Device experience (implantable) preferred

REQUIRED KNOWLEDGE, SKILLS, ABILITIES, CERTIFICATIONS/LICENSES and AFFILIATIONS*

Functional and Technical Competencies:

• Good understanding of clinical research science and processes, clinical trends, and global clinical trial regulations;
• Proven track record in supporting delivery of clinical projects within clinical/ surgical research setting, on time, within budget and in compliance to SOPs and regulations;
• Good presentation and technical writing skills;
• Good written and oral communication skills;

Leadership Competencies:

• Ability to lead small study teams to deliver critical milestones, as may be assigned.
• Leadership required in alignment with J&J Leadership Imperatives:
• Connect - Develop collaborative relationships with key internal and external stakeholders.
• Shape - Make recommendations for and actively participate in departmental process improvement activities.
• Lead - Take ownership in critical scientific thinking and development of self and engage in transparent and constructive conversations.
• Deliver - Strive to ensure all deliverables on allocated studies are met on time, within budget and in compliance to SOPs and regulations.

LOCATION & TRAVEL REQUIREMENTS

Primary location for this position is Irvine.

• Ability to travel approximately 20% depending on the phase of the program.

EXTERNAL INTERACTIONS

• Frequent (several times per month) interaction with physicians and research staff at centers selected for involvement in clinical research as well as those being evaluated.
• May have regular interaction with third party vendors supporting clinical studies as applicable per program.

Workers Compensation Claim Manager

Property & Casualty Insurance

The manager oversees a team of Claim Specialists who address claims of varying complexities within the department. This role involves tracking claim trends and regularly reporting findings to department leadership, along with action plans to mitigate any negative trends. Candidates residing in Pacific Standard Time regions are highly preferred. A deep understanding of California Workers’ Compensation statutes is essential. The manager will direct policies and procedures to ensure that claim handling aligns with the company’s best practices, as well as all relevant legal and regulatory standards.

Collaboration with the Assistant Vice President is a key aspect, focusing on the planning and establishment of regional business goals. Working alongside risk engineering, underwriting, account executives, vendor management, and legal teams, the manager will address trends that could affect claims costs and develop guidelines that support the department’s and company’s objectives. Technical support should be provided to claims specialists, drawing from industry publications, seminars, and various resources to remain current on essential updates.

Staying informed about recent legal rulings and trends by reviewing case law is also critical. Ensuring a competent claims staff is vital for the timely and equitable resolution of claims based on applicable contracts, state regulations, and company policies. Coverage issues will be identified, including a review of all coverage evaluation letters. The manager will approve recommendations for case reserves and oversee the adequacy of reserves for claims managed by the team. Guidance in claim negotiations and extending settlement authority to Claims Specialists is essential, as is recruiting, mentoring, and retaining skilled staff. Developing and training direct reports is important to maximize their growth and success, while also addressing any performance issues to meet both departmental and individual goals.

Setting, executing, and monitoring regional office claims objectives in alignment with the company’s mission is crucial, along with a willingness to participate in special projects beyond standard duties. Engaging with current and potential customers about the company’s claims capabilities and their specific needs is also required.

Candidates should have over eight years in WC Claims supervision or management roles, with substantial experience in California jurisdiction. A bachelor's degree or its equivalent is mandatory, alongside strong verbal and written communication skills. Proficiency in the Microsoft Office suite and Lotus Notes is also necessary.

Job Title: Operations Manager - Process Automation

Reports to: VP, Operational Excellence

Location: Irvine, CA

About Our Organization

RIS Rx (pronounced “RISE”) is a healthcare technology startup in the pharmaceutical patient access and affordability space. We have quickly become an industry leader with a valuable service portfolio that addresses common patient access barriers, leading to better treatment outcomes and improved quality of life. Here at RIS Rx, we invite our teammates and partners to “Rise Up” with us to bring accessible healthcare to everyone.

Job Summary

We are growing exponentially so we need to build products that scale. This Operations Manager will pave the way for our PMs and Engineers by partnering with operators to measure performance, identify high ROI problems, prototype with low-code and GenAI solutions, and implement systems that pull the solution and operations towards the goal.

The ideal candidate is a structured problem solver with an eye for detail, a track record of rolling up their sleeves to experience the problem, and excellent communication skills.

Duties and Responsibilities

• Define KPIs and build dashboards to measure performance and support proactive decision-making.

• Identify, structure, and prioritize problems that affect our KPIs. Use frameworks and data to brainstorm options. Facilitate tradeoff conversations with leadership to align on a recommendation.

• Create project plans, generate cross-functional buy-in, and project manage a team to meet deliverables.

• Build low-code solutions and otherwise prototype products. Use these prototypes to clarify product requirements for PMs and engineers.

• Implement processes and systems to reduce chaos and pull operations towards KPIs.

• Be a thought partner to our operations, product, and engineering leaders.

Qualifications

Education/Experience

• Bachelor’s degree, ideally in a quantitative field like engineering, science, or mathematics.

• 5+ years of experience in a role that requires highly structured problem solving like engineering, consulting, finance, and supply chain management.

• Experience operating, building, or otherwise getting your hands dirty to solve the problem.

Skills

• Strong analytical problem solving and structured thinking. Able to translate ambiguity into repeatable and scalable systems.

• Thorough and detail oriented.

• Action-oriented and not afraid of solving a problem you’ve never seen before. A self-starter and go-getter.

• Comfortable building models in Excel or writing scripts in Python. Bonus points if you’ve built solutions with GenAI tools.

• Excellent communication skills and an ability to tailor your message to the audience.

• Collaborative and teammate-lifting mindset.