Engineering Jobs in Keego Harbor Michigan

Company Description

National Technology Management (NTM) has been delivering AI-driven Managed IT and Cybersecurity solutions since 1997. With a focus on innovation, commitment, and excellence, NTM protects organizations against accelerating cyber threats through 24/7 managed cybersecurity and proactive threat detection. By utilizing AI-powered tools, automation, and streamlined solutions, NTM helps businesses elevate efficiency, drive revenue growth, and optimize technology performance while minimizing risk. Headquartered in Franklin, MI, NTM partners with multi-location businesses and compliance-focused industries that prioritize measurable outcomes and technological optimization.

Service Delivery Manager (SDM)

Reports To: Integrator / COO

Environment: Mid-Market / Enterprise MSP (Multi-client, SLA-driven operations)

Direct Reports: Service Desk Lead, Project Manager / Delivery Lead, Field Service Technicians

Position Summary

The Service Delivery Manager (SDM) is responsible for end-to-end IT service delivery across a mid-market/enterprise MSP environment. This role ensures consistent SLA performance, operational stability, and high-quality customer experience across all managed accounts.

The SDM acts as the primary operational owner of service health—balancing people leadership, escalation management, process discipline, and cross-functional coordination with engineering and project delivery teams.

A key expectation of this role is driving continuous optimization through automation, tooling, and AI enablement to improve efficiency, scalability, and service quality.

This is a highly visible leadership role requiring strong structure, calm decision-making, and the ability to drive accountability across technical and service teams.

Core Responsibilities

Service Delivery & SLA Performance

• Own day-to-day MSP service performance across all clients
• Monitor SLA adherence, ticket aging, backlog health, and service quality metrics
• Leverage dashboards, analytics, and AI-driven insights to proactively identify risks and trends
• Drive continuous optimization of service workflows to improve resolution speed and efficiency
• Serve as final escalation point for service-related issues

Customer Experience & Escalations

• Ensure consistent, predictable, high-quality customer experience
• Lead resolution of high-severity escalations with urgency and professionalism
• Utilize automation and knowledge systems to improve response consistency and speed
• Ensure all escalations are properly documented, resolved, and communicated
• Partner with Account Management on QBRs and strategic client reviews, incorporating service insights and improvement opportunities

Team Leadership & Accountability

• Lead and develop Service Desk, Field Technicians, and Project/Delivery resources
• Drive adoption of automation tools and AI-assisted workflows within the service team
• Conduct regular 1:1s, performance reviews, and coaching sessions
• Build a culture of accountability, continuous improvement, and operational excellence
• Enable teams to reduce manual effort through standardization and intelligent tooling

Operational Excellence, Automation & Process Governance

• Enforce SOPs, runbooks, security policies, and documentation standards
• Identify and eliminate inefficiencies through process optimization and automation
• Maintain PSA hygiene (time entry accuracy, ticket classification, billing integrity)
• Own service cadences including daily huddles and weekly operations reviews
• Continuously improve service delivery processes with a focus on scalability and repeatability
• Champion the use of AI and automation to reduce ticket volume, accelerate resolution, and improve consistency

Engineering & Cross-Functional Coordination

• Partner with Engineering leadership to ensure service stability and support alignment
• Collaborate on automation initiatives, platform optimization, and tool stack effectiveness
• Coordinate on incident response, platform health, and technical debt reduction
• Identify opportunities for AI, scripting, and workflow automation to improve service delivery efficiency
• Ensure engineering resources supporting service delivery are effectively prioritized

Onboarding & Project Oversight

• Ensure new client onboarding is consistent, predictable, and well-executed
• Incorporate automation and standardized processes into onboarding to reduce variability and risk
• Oversee Project/Delivery function to ensure:
• On-time implementation
• Clear communication
• Margin protection
• Minimal post-onboarding escalations
• Continuously refine onboarding to reduce manual effort and improve speed to steady state

Capacity, Optimization & Resource Planning

• Manage staffing levels and resource allocation across service teams
• Use data, forecasting, and automation to optimize resource utilization
• Proactively address workload imbalances and capacity constraints
• Improve efficiency through workload distribution, tooling, and process improvements
• Ensure service coverage aligns with SLA requirements and organizational growth

Key Performance Indicators (KPIs)

• SLA compliance rate
• Ticket backlog health & aging metrics
• Escalation frequency and resolution time
• Onboarding success rate
• Customer satisfaction (CSAT/NPS)
• PSA data accuracy and operational compliance
• Automation adoption rate and efficiency gains (e.g., reduced ticket volume, improved resolution time)

Ideal Candidate Profile

• Calm, structured leader who performs well under pressure
• Strong operational and process discipline mindset
• Data-driven decision maker with strong analytical instincts
• Experience driving automation, process optimization, and AI adoption in service environments
• Proven ability to lead technical and service delivery teams
• Excellent communicator and trust-builder with clients and internal teams
• Experienced in MSP, IT services, or enterprise IT operations environments

** This is a very low travel (less than 20% and all local, very rare overnights) Hybrid (4 in office, 1 from home) role that will be seated with plant staff in the front office**

Salary Expectations:

-115-130K

-10% bonus

Keys to this role:

-Focus on Stellantis Account

-No direct reports

-Tier-1 supplier sales for mass production products with minimum 5 years direct experience with Stellantis.

JOB SUMMARY

Increase sales with assigned customers and regional programs. Oversee customers platforms in collaboration with other global Key Account Managers to ensure activities in USMCA are carried out in accordance with established specifications, schedules, and budgets. Coordinate interdepartmental functions to quote on time for customers’ requests. Drive program team members to complete tasks and meet with them on a regular basis for quote status and plan future activities. Initiate new growth platforms to develop concrete business plans for additional opportunities in USMCA “Sales Plan”. Articulate the business strategy and competitive differentiation internally and externally for business opportunities. Develop detailed quote strategies including specific action steps (open item list, customer approach and follow ups, tech shows, etc.).

DUTIES AND RESPONSIBILITIES

• Develop/maintain assigned customer accounts.
• Acquisition of new business with assigned customers.
• Confirm content of RFQ (ESAW, Math/CAD data available, Volumes, etc...).
• Organize Kick off meeting to start quote process.
• Enter new business quotes/actions in assigned customer Portals for USMCA
• Enter opportunities by issuing EPM in SAP for internal quotes.
• Track RFQ due dates and notify responsible parties of approaching due dates.
• Maintain Sales Plan in SAP system “ZTYP” for assigned costumer USMCA vehicles.
• Maintain and store costumer contracts and review with Finance team.
• Maintain sales price overview with the USMCA plant and make sure all sales prices match costumer contract.
• Issuing orders in SAP system “EPMs” for new quotes, quote potentials and engineering changes and track the activities related to those EPMs together with program manager.
• Monitor customer feedback, market and technology trends and competitor activity to identify opportunities.
• Research and analyze markets working with Technical Development group to understand current customer and platform needs and develop business strategy to maximize company product portfolio.
• Support customer meetings and negotiations with respect to CAPEX, profit, capacity, and production site incl. final contract agreement in collaboration with Global Key Account and Sales directors.
• Manage commercial activities including quoting, negotiating incl. yearly business metrics, obtaining PO, invoicing, and ensuring payment.
• Lead and responsible for regional quote activities, includes providing the approval document to CFO for regional quotes.
• Responsible for Sales and Profit with assigned customer.
• Support global key accounts and Sales directors with global platform quote activities.
• Support assigned Program Managers on awarded work utilizing APQP to ensure all customer objectives are met including financial, timing, engineering change management and manufacturing metrics.
• Regular exchange with Engineering Management in regards of market trends, customer trends and competitor development.
• Main contact of internal departments and assigned customers on commercial topics.
• Understand and review customer terms and conditions, review updates with legal departments and sales director on regular bases.
• Manage Case Studies of potential localization to low-cost regions in regards to cost reduction programs.

EDUCATION AND EXPERIENCE

• Bachelor’s degree completed in Engineering or Business Administration or another related field.
• From 2 to 5 years of professional experience in Sales, in a medium to high volume manufacturing environment in automotive sales.
• Tier 1 preferred.
• Proven success in managing large projects commercially.
• Financial modeling and analysis experience, with emphasis on high growth situations.

Position Summary:

The Production Supervisor oversees daily operations within the assembly and molding departments to ensure safe, efficient, and high‑quality manufacturing. This role provides hands‑on leadership to production teams, monitors workflow, drives continuous improvement, and ensures adherence to production schedules, safety standards, and company policies. This position does not qualify for sponsorship or relocation.

Duties and Responsibilities:

• Supervise, coach, and develop production team members across assembly and molding operations.
• Assign daily tasks, manage staffing levels, and ensure balanced workloads.
• Conduct performance evaluations, provide feedback, and address employee concerns in alignment with HR policies.
• Promote a positive, safe, and productive work environment.
• Oversee day-to-day assembly and injection molding processes to meet productivity, quality, and delivery goals.
• Monitor production lines for proper machine setup, cycle times, material flow, and adherence to work instructions.
• Troubleshoot molding and assembly issues, escalating to maintenance or engineering as needed.
• Coordinate with planning and logistics to maintain production schedule and minimize downtime.
• Experience in automotive, plastics, or high‑volume manufacturing environment.
• Knowledge of Lean Manufacturing, 5S, and/or Six Sigma methodologies.
• Technical training or certification in injection molding (e.g., RJG, Paulson).

This listing of duties is not meant to be an exhaustive record of responsibilities for this position but is meant to assist in the establishment of the function within the company.

Education & Skills:

• 5+ years of production or manufacturing supervision experience.
• Strong background in assembly processes and injection molding operations.
• Understanding of molding machine setup, troubleshooting, and material handling.
• Excellent leadership, communication, and problem‑solving skills.
• Ability to read blueprints, work instructions, and production documentation.
• Proficiency with basic computer systems (MS Office, ERP systems).

Job Title: Purchase Buyer

Location: Auburn Hills, MI 48326

Duration: Direct-Hire/ Full-Time

Note:

• Needs 10% travel.
• Hourly position with a potential of overtime

Job Description:

• Our company is seeking a motivated Purchase Buyer to join our team. As the purchase buyer, your primary responsibility will be to follow & maintain Purchase SOP, be accountable for routine executions, cost control & escalations.
• Be responsible for domestic & International Sourcing for Automation and Logistic Automation and for developing domestic and global supplier base and monitoring supplier accounts payables.
• Commodities to be handled by team such as PLCs, Industrial PCs, Sensors, Switchgear, Scanners, Light Curtain, Cables, Cords, controllers, vision system, IT purchase, Pneumatics, Hydraulics, Motors, Gearbox, Servo, Screw Jacks, Tools, Bearings, chains & sprockets, Aluminum Extrusions, Hand tools, Hardware, Manufacturing (Machining & Fabricated items including surface finish like painting or Powder coating.
• Sourcing of Global & Local Trade / Labor for in-house & on-site installation & commissioning

Job responsibilities:

Supplier Management & Review

• Review & evaluate Suppliers' business account of Class 'A' & 'B'
• Alternate sourcing / ensure development of substitute for each commodity Procurement
• Review Indent, prioritize urgencies & initiate procurement process
• Ontime Procurement at optimum cost
• Resolve queries related to procurements with Stores & Accounts on daily basis
• Responsible for Procurement of Capex & maintain & monitor compliance record of on time actions
• Utilization / liquidation efforts on Excess inventory

Inventory Management

• Analyze & define Reorder level
• Achieve adequate inventory management by suggesting nearest alternative available in excess, cost effective, alternates (makes).
• Compliance
• Ensure SOP compliance & resolve points / queries raised
• MIS
• Review of Pending PO report on weekly basis & PO Vs GRIR report on monthly basis
• Update Goals & Achievement Folder for KRAs on weekly basis

Minimum Requirements:

• 5 years of experience
• Bachelor's degree in supply chain management or in mechanical engineering or electrical engineering
• Proficiency in MS Office, ERP SCM
• Troubleshoot supply chain issues by reviewing available options, identifying root causes, and implementing the most effective corrective actions.
• Proven capability to manage multiple priorities and deliver results within demanding timelines.
• Ability to take ownership of assigned tasks and work independently with minimal supervision.
• Proven team player who contributes positively to team culture, communication, and shared goals
• Negotiation and Analytical skills
• Proactive thinking and forecasting skills
• Periodic travel to suppliers along with client sites

StaffBright is seeking an experienced IT Support Engineer for a client in Pontiac, MI, to provide end-user support across a fast-paced and growing organization within the construction industry. This role will play a key part in troubleshooting hardware and software issues, supporting day-to-day IT operations, and ensuring optimal system performance and user productivity across multiple locations.

What You Will Be Doing

• Provide hands-on end-user support for hardware, software, and network-related issues across the organization, ensuring timely resolution and minimal downtime.
• Troubleshoot and resolve issues related to Windows, iOS devices, and Microsoft 365, including account management, access issues, and system performance.
• Set up, configure, and deploy desktops, laptops, mobile devices, and other IT equipment for new and existing employees.
• Manage user accounts, permissions, and access within various systems while maintaining security and compliance standards.
• Support ongoing IT initiatives, including system upgrades, deployments, and process improvements, to enhance overall service delivery.
• Work independently to diagnose technical issues and implement solutions while providing clear communication and support to end users.
• Assist with basic network troubleshooting and support, ensuring connectivity and system reliability across locations.

What We Need From You

• 10+ years of experience in desktop support or IT support roles within a professional environment.
• Associate’s or Bachelor’s degree in Information Technology or a related field.
• Strong technical experience with Windows operating systems, iOS devices, and Microsoft 365 administration and troubleshooting.
• Solid understanding of endpoint management and basic network fundamentals.
• Proven ability to support end users with a wide range of technical needs, including password resets, device setup, upgrades, and general troubleshooting.

StaffBright – Who We Are

StaffBright connects exceptional professionals with fulfilling opportunities in Finance, IT, Engineering, and Sales and Marketing. By partnering with industry-leading organizations, we help accelerate careers while delivering outstanding results for our clients. At StaffBright, we go beyond traditional staffing by fostering close collaboration with our clients, recruiters, and candidates to ensure talent needs are met efficiently. Our commitment to building long-term relationships and driving success sets us apart as a trusted partner in the staffing industry.

A great UHY client is seeking a Purchasing Manager – Project Purchasing to join their team in Farmington Hills, MI. This role will lead regional project purchasing initiatives within a global automotive supplier, supporting sourcing strategy, supplier development, and RFQ execution across a dynamic and fast-paced environment.

The Purchasing Manager – Project Purchasing role is a hybrid position with 3 days per week onsite in Farmington Hills, MI. This is a client direct hire position.

Purchasing Manager – Project Purchasing Responsibilities

• Lead and manage a regional purchasing team (including remote team members across multiple locations)
• Drive project purchasing activities across the full lifecycle, including RFQs, sourcing, and supplier selection
• Oversee project portfolios within thermal systems (HVAC, engine, and cabin heating/cooling)
• Develop and execute sourcing strategies across regional and global supplier networks
• Partner with cross-functional teams including Engineering, Operations, and Program Management
• Manage supplier relationships and support supplier development initiatives
• Balance multiple projects simultaneously in a fast-paced environment
• Utilize SAP and purchasing systems to manage workflows, reporting, and procurement activities

Purchasing Manager – Project Purchasing Requirements

• 7–10+ years of purchasing experience within a Tier 1 automotive supplier environment
• Strong project purchasing and RFQ experience
• SAP experience required
• Experience leading teams, including remote or regional teams
• Background in global and regional sourcing initiatives
• Bachelor’s degree in Business, Supply Chain, or related field
• Experience with Jaggaer (or similar sourcing/workflow tools) preferred
• Thermal or HVAC product experience is a plus

--------------------

UHY Advisors' Resource Solutions Group provides clients with accomplished professionals to support finance, accounting, internal audit and tax teams. Whether it is permanent placement, project work, loaned staff support or business process outsourcing–we are ready to meet your needs.

Our team has extensive experience with a wide range of clients from middle market, closely held organizations to large Fortune 500 companies. We focus on finance and accounting, internal audit, IT audit and tax. We offer direct, personal involvement from senior practitioners and strive to meet clients' needs rapidly.

This person will be responsible for sourcing, negotiating, and managing suppliers for automotive interior and safety components. This role supports program launches by ensuring cost, quality, and delivery targets are met while maintaining strong supplier relationships.

Key Responsibilities

• Source and manage suppliers for interior components and safety systems
• Lead RFQs, supplier selection, and contract negotiations
• Support program launches by ensuring on-time delivery and supplier readiness
• Collaborate with Engineering, Quality, and Manufacturing to resolve cost, quality, and delivery issues
• Identify and implement cost savings and value engineering opportunities
• Monitor supplier performance and address any risks or delays
• Ensure compliance with commercial agreements and company standards
• Analyze sourcing data to support purchasing decisions

Qualifications

• Bachelor's degree in Supply Chain, Business, Engineering, or related field (or equivalent experience)
• 8+ years of purchasing experience within automotive or manufacturing
• Experience sourcing interior components (trim, plastics, seating, etc.)
• Exposure to safety components (airbags, restraints, etc.) preferred
• Strong negotiation and supplier management skills
• Experience with ERP systems (SAP, Plex, or similar)
• Ability to work in a fast-paced environment and manage multiple priorities

What We're Looking For

• Strong communication and problem-solving skills
• Ability to build and maintain supplier relationships
• Self-motivated with a hands-on, proactive approach
• Comfortable working in a dynamic, fast-paced environment

American Generators Sales & Service is seeking qualified generator technicians who are responsible for performing maintenance, diagnostics and field repairs on generators of all makes and models. This position requires someone to take control of projects through completion with minimal supervision, but also can follow directions exactly as they are given.

Responsibilities

• Perform routine maintenance and repairs on generators and related equipment, ensuring optimal performance and safety.
• Utilize electrical and mechanical & diagnostic tools to diagnose and troubleshoot accurately.
• Maintain accurate records of services performed and parts used.
• Provide exceptional customer service by communicating clearly with clients regarding repairs, maintenance and operation of equipment.
• Collaborate with team members to enhance service efficiency and quality.
• Adhere to safety protocols.
• Paid on-call rotation.

Qualifications

• Generator Maintenance and Repair (Minimum 1 Year)
• Controls Experience
• Electrical/Mechanical Experience
• Engine Experience - Natural Gas & Diesel

Embedded Software Engineer – Engine Controls GTM/AUTOSAR CDD development

Auburn Hills, MI

Full time Role

Customer wants Engineer having experience on Engine CDD Development using GTM timer module such as knock detection windows, spark control, fuel injector control, misfire detection, and manifold air pressure sensing.

Must to Have

• Experience with Infineon Generic Timer Module (GTM) for engine timing control.

• Understanding of digital signal processing concepts used in knock detection algorithms.

• Experience with AUTOSAR MCAL configuration using EB Tresos.

Key Responsibilities

• Develop Complex Device Drivers (CDD) for gasoline Engine Control Module (ECM/PCM) functions on ECU platform.

• Implement software for engine sensing and actuation including crank/cam position, engine speed, and direction detection.

• Support development of engine control features such as knock detection windows, spark control, fuel injector control, misfire detection, and manifold air pressure sensing.

• Implement above timing features using GTM-based timing and signal processing logic using modules such as TIM, TOM, ATOM.

• Integrate CDD logic with AUTOSAR BSW modules including NvM, RTE, OS, Digital IO, and Diagnostics.

• Support AUTOSAR BSW integration and ECU software architecture implementation.

• Work with MCAL drivers and support integration activities using EB Tresos Studio (modules such as ADC, DSADC, MCU, FEE, DMA, IRQ).

• Develop and debug software on Infineon AURIX TC38x microcontrollers.

• Support ECU software integration, testing, and debugging using Lauterbach Trace32 and ETAS INCA tools.

• Work closely with calibration, system, and hardware teams to support engine control feature development.

• Support issue analysis and root cause debugging during integration and validation phases.

Required Skills

• Strong Embedded C programming experience.

• Experience with ECM/PCM gasoline engine control software development.

• Hands-on experience in AUTOSAR BSW integration and CDD development.

• Experience with Infineon AURIX TC3xx (TC38x) microcontroller platform.

• Knowledge of engine sensing interfaces such as cam/crank sensors and injector/spark control mechanisms.

Key Responsibilities

• Act as a Proxy Product Owner representing the client’s strategic interests within a global delivery organization.
• Serve as the central coordinator for product requirements across multiple stakeholder groups, ensuring alignment between business objectives and technical delivery.
• Manage prioritization of product features and initiatives to ensure maximum business value and efficient project execution.
• Facilitate communication between global development teams, client stakeholders, and third-party vendors.
• Ensure product development aligns with enterprise architecture, governance standards, and customer experience goals.
• Guide the creation and evolution of a digital parts-commerce platform built on Adobe Commerce and AEM.
• Support program coordination across three simultaneous global delivery pods working on a large-scale eCommerce implementation.
• Evaluate stakeholder requests and make strategic product decisions to protect project scope, budget, and long-term product integrity.
• Maintain strong documentation and organization of product requirements, dependencies, and roadmap priorities.
• Collaborate closely with engineering, UX, and program leadership to deliver a high-quality, scalable commerce platform.

Required Qualifications

• 5+ years of experience as a Product Owner, Product Lead, or Strategic Product Consultant in a large, matrixed organization.
• Proven ability to influence cross-functional stakeholders and lead initiatives without direct authority.
• Strong experience acting as a client proxy in consulting, agency, or enterprise environments.
• Functional knowledge of Adobe Commerce (Magento) and Adobe Experience Manager (AEM) ecosystems.
• Experience working on complex enterprise eCommerce platforms.
• Strong communication, organizational, and coordination skills with the ability to manage multiple stakeholders and dependencies.
• Experience collaborating with third-party vendors and technology partners.
• Must be based in the Detroit metropolitan area and able to work onsite four days per week.

Preferred Qualifications

• Deep knowledge of the Automotive Aftermarket industry, including the complexities of automotive parts data such as fitment, shipping constraints, and core charges.
• Experience with motor parts, accessories, or parts-sales commerce platforms.
• Familiarity with Scaled Agile Framework (SAFe) or similar enterprise agile frameworks designed for cross-departmental coordination.
• Experience managing third-party vendors supporting automotive data, logistics, or parts distribution systems.
• Background in management consulting or digital agency environments supporting enterprise clients.