Engineering Jobs in Howard Beach, NY

WHO WE ARE

We’ve built the Governance Layer for Enterprise AI Agents.

As companies deploy agents across core workflows, accountability, auditability, and control are breaking. We sit between enterprises and their agents — enforcing policy, enabling visibility, and providing the compliance infrastructure required to run AI in production.

This is not a feature. It’s critical infrastructure for regulated, high-stakes environments.

ABOUT THE ROLE

We’re looking for a network-driven operator to source and open enterprise partner opportunities, not sell SaaS, but identify real deployments, use cases, and design partners.

You will work directly with the founder to turn relationships into live AI governance use cases inside enterprises.

Your job: find where agents are being deployed, and insert our layer.

WHAT YOU’LL DO

• Activate your network to identify enterprises deploying AI agents (Ops, CX, Finance, Compliance)
• Open doors with C-level, Heads of AI, Engineering, Risk, and Operations
• Drive partner conversations from first touch → use case → design partnership
• Qualify where governance, auditability, and control gaps exist
• Build and manage a tight pipeline of partner opportunities
• Arm the founder with context, stakeholders, and deal dynamics
• Represent the company in high-trust environments (small rooms, not booths)
• Feed back market signals: where agents are breaking, what enterprises need to deploy at scale

WHAT THIS IS NOT

• Not transactional SaaS closing
• Not SDR/cold dialing
• Not marketing or events
• Not investor relations

WHAT YOU BRING

• 3–7 years in high-trust, network-driven roles (VC, banking, consulting, partnerships, early enterprise sales)
• A real network inside enterprises or adjacent ecosystems (cloud, consulting, data, AI)
• Ability to translate technical systems into business risk + opportunity
• Strong instinct for where deals and use cases actually happen
• High ownership — you create surface area, not wait for it

BOTTOM LINE

• This is a hunter role for enterprise AI partners.
• If you can open doors where AI agents are already in motion, you’ll win here.

NYU Langone Hospital—Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The hospital is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Health's anchor for healthcare access, growth, and delivery in the entire borough. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

Position Summary:

We have an exciting opportunity to join our team as a Nursing Director Hospital Perioperative Services.

In this role, the successful candidate Responsible and accountable to the VP of Nursing in the directing, evaluating and improving nursing care processes, patient care systems and the interdisciplinary work environment for a clinical division on a 24/7 basis. Clinically works with nurse managers, physicians and other disciplines to achieve outcomes.

Job Responsibilities:

• Performs other duties as aligned with the mission, values and goals of the organization.
• Maintains and improves nursing practice standards; accountable with managers and coordinators for the quality of nursing care within a clinical division.
• Sets goals and program priorities within the division integrated with organizational philosophy and strategic plan
• Establishes, in conjunction with administration, a divisional budget and manages the division within the approved budget. Makes recommendations for changes based on assessment of salary and non-salary expenses. Develops and implements plans to increase efficiency and improve expense/revenue ratio
• Evaluates patient care in assigned areas by leading Performance Management activities, evaluating results and planning appropriate action with the managers to improve processes, systems and deficiencies.
• Participates in planning system changes involving other disciplines and departments and assists managers with implementation and evaluation as necessary
• Conducts performance appraisals on management staff in division and reviews performance appraisals of staff done by managers.
• Acts as resource to managers in all personnel actions including transfers, promotions, resignations, and corrective action.
• Hears grievances at Step 1I and takes appropriate action on a timely basis
• Interviews management staff and recommends hiring of applicants with appropriate skills and behaviors. Assists managers in staff interviews as needed.
• Provides an environment and leadership style which motivates, encourages and educates staff.
• Approves unit objectives and receives progress reports from managers on a regular basis
• Participates in or chairs appropriate councils, committees, activities and special projects representing the division, Nursing and/or the hospital.
• Participates actively in the hospital risk management and patient safety programs, and reports any high risk situation; assists in its correction and intervenes to minimize risk, and improve safety.
• Interprets implements, enforces and evaluates hospital, departmental and interdepartmental policies and procedures and participates in necessary revisions to promote evidence-based practices.
• Identifies needs for coordinated activity on behalf of patients in the division and initiates interdepartmental planning and solutions.
• Works collaboratively with Materials Management and Bio Medical Engineering to ensure adequate supplies and equipment.
• Makes daily rounds of area/s under his/her direction.
• Communicates regularly with managers and staff for all shifts as applicable.
• Solicits input and provides feedback on issues raised by the Nursing staff. Follows through until resolved. Makes recommendations based on employee suggestions
• Keeps the Vice President for Nursing informed on general operations, goals, and issues
• Maintains channels of communication in a positive, courteous and helpful manner.
• Demonstrates service excellence skills toward patients, visitors, physicians and co-workers. Serves as a role model and holds managers and staff accountable for same.
• Enhances professional growth and self-development.
• Applies information from education programs, workshops review of literature and specialty and/or nurse administrative organization to area(s) of responsibility
• Coaches nurse managers and staff in professional growth and development
• Provides and arranges for mandatory annual staff inservice education and promotes nursing excellence via clinical rounds, case reviews, quality and or research initiatives
• Demonstrates the ability to organize, plan and successfully effect change
• Ensures nursing regulatory and accreditation standards are met in area(s) of responsibility
• Acts as a patient advocate and reports adverse occurrences; plans and implements changes to prevent recurrence

Minimum Qualifications:

NYS RN Licensure

BSN, MSN or Health related field with theoretical background in nursing practice and administration required.

A minimum of five years of nursing practice with progressive experience in management.

Leadership Certification required

Demonstrated commitment to continuing professional development.

Knowledge of regulatory and accreditation standards for areas of responsibility. Excellent verbal and written communication skills.

Willingness to devote the time required completing assigned tasks on schedule.

Use this link to apply

A real estate firm recognized for curating some of New York’s most architecturally significant and culturally resonant buildings is seeking an Administrative Assistant to join the Property Management team.

Who You Are

• You have 1+ years of experience providing administrative support to commercial or residential property management teams
• Professional communicator comfortable interacting with tenants, vendors, and internal stakeholders
• Familiar with property management and accounting platforms including Prism (Building Engines), Yardi, and Payscan
• Highly organized with strong attention to detail and proficient in Microsoft Word, Excel, and PowerPoint

What You’ll Do

• Provide administrative coordination for a property management team overseeing commercial real estate operations
• Schedule meetings, inspections, and appointments while maintaining organized calendars
• Act as a primary tenant contact for general questions and route service needs to the appropriate team members
• Monitor and track maintenance requests and vendor service orders to ensure timely completion
• Assist with invoice processing, billing support, and related administrative accounting functions
• Prepare reports, correspondence, and presentation materials for the team
• Maintain structured digital and paper filing systems and assist with general office support tasks

What Success Looks Like

• Tenant communication, vendor coordination, and scheduling are handled efficiently
• Work orders and property records remain organized, accurate, and accessible
• Administrative and billing processes are completed reliably and on schedule
• The property management team receives consistent operational support that keeps daily activities running smoothly

Salary Range: $55,000 – 65,000 annually, based on experience

Location: New York, NY – On site

Gainor is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Gainor are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, creed, sex, sexual orientation, gender (including gender identity and expression), age, national origin, immigration status, marital or familial status, citizenship status, ancestry, physical or mental disability, genetic information, reproductive health decision making, veteran or military status, or any other characteristic or status protected under applicable federal, state, or local law.

A growing multidisciplinary design firm in Manhattan is adding a Senior Project Manager to lead large-scale residential work across its expanding construction management division. This is a lead role with real ownership, not a support position buried in a matrix.

⠀⠀

𝗪𝗛𝗬 𝗧𝗛𝗜𝗦 𝗥𝗢𝗟𝗘

You've spent a decade or more managing large residential projects and you're good at it. But if your current firm has you stuck in a lane, repeating the same scope year after year with no visibility into the bigger picture, this is worth your attention.

This role puts you directly on large-scale residential work with a team behind you to lead. You'll coordinate across consultants, owners, and internal teams. You'll present. You'll make decisions. And you'll do it at a firm that is actively expanding its CM pipeline, which means there is room to grow with the work.

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𝗧𝗛𝗘 𝗢𝗣𝗣𝗢𝗥𝗧𝗨𝗡𝗜𝗧𝗬

You will join the construction management division and take the lead on large-scale residential project work. This is a hybrid role based out of the Manhattan office with on-site presence expected as the project demands. You will manage a team and be expected to be hands-on. This is not a purely administrative PM role.

The hiring manager described the day-to-day as constant coordination: a lot of email management, a lot of follow-up, working across consultants and stakeholders to keep large projects moving. If you thrive in that kind of environment, this is built for you.

⠀

𝗪𝗛𝗔𝗧 𝗬𝗢𝗨'𝗟𝗟 𝗗𝗢

• Lead day-to-day project management on large-scale residential construction projects

• Coordinate across consultants, contractors, and internal teams to maintain schedule and scope

• Manage and direct a project team, providing oversight and technical guidance

• Produce and review construction documentation using Revit

• Lead client and stakeholder presentations, including progress updates and milestone reviews

• Track project schedules, budgets, and deliverables with a high level of detail and accountability

• Manage submittals, RFIs, meeting minutes, and project correspondence

⠀

𝗥𝗘𝗔𝗟 𝗧𝗔𝗟𝗞

This role is high-volume. There is a lot of coordination, a lot of communication, and a lot of follow-up. The right person enjoys that pace and can manage multiple threads at once without losing the details. If you prefer a slower-moving environment with clearly defined lanes, this is likely not the right fit.

The firm is also actively building this division, which means some things are still being figured out. If you want everything handed to you, this may feel unstructured. If you want to help shape how a growing CM practice operates, that is exactly what is on offer.

⠀

𝗤𝗨𝗔𝗟𝗜𝗙𝗜𝗖𝗔𝗧𝗜𝗢𝗡𝗦

𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗱:

• 10-15 years of experience in architectural project management, with a strong residential focus

• Advanced Revit proficiency, current version (2023 or newer required)

• Demonstrated experience leading teams and managing large-scale residential projects

• Strong construction documentation background, verifiable through portfolio

• Excellent coordination, communication, and presentation skills

• Bachelor's degree in Architecture, Engineering, or related field

𝗖𝗢𝗠𝗣𝗘𝗡𝗦𝗔𝗧𝗜𝗢𝗡 𝗔𝗡𝗗 𝗕𝗘𝗡𝗘𝗙𝗜𝗧𝗦

𝗕𝗮𝘀𝗲 𝗦𝗮𝗹𝗮𝗿𝘆: $120,000 to $130,000 depending on experience

𝗕𝗼𝗻𝘂𝘀: Biannual performance bonuses (paid at year-end and end of Q1)

𝗛𝗲𝗮𝗹𝘁𝗵𝗰𝗮𝗿𝗲: Medical, dental, and vision coverage from Day 1

𝗥𝗲𝘁𝗶𝗿𝗲𝗺𝗲𝗻𝘁: 401(k) with employer match (50% up to 4%)

𝗟𝗶𝗰𝗲𝗻𝘀𝘂𝗿𝗲: AIA dues and licensure renewal fees covered

𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻: Continuing education supported

𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Manhattan, NY. Hybrid schedule with on-site presence as project requires.

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Apply via LinkedIn and we'll reach out to schedule a conversation. Confidential search; your application is fully private.

Finance & Operations Administrator – Property & Marketing Support

Pay Rate: $28–$32/hour (W-2)

Location: Onsite – New York, NY 11211

Schedule: Monday–Friday | 9:00 AM–5:00 PM (EST)

Start Date: ASAP

Duration: LOA coverage with potential longer-term extension

Perks: Weekly pay + benefits

About the Role

Our leading retail client is seeking a Finance & Operations Administrator to support the Property Coordinator, Marketing Director, and Center Management Team at Westfield World Trade Center. This role plays a critical part in ensuring smooth day-to-day operations across finance, tenant coordination, contracts, events, and marketing support.

This is an excellent opportunity to gain hands-on experience with a global retail organization while supporting a dynamic, fast-paced property environment.

What You’ll Do

Finance & Administrative Operations

• Process Accounts Payable and Accounts Receivable, including PO/invoice processing, manual billings, and percentage rent calculations
• Support month-end, quarter-end, and year-end reporting and audits
• Collect tenant sales data and maintain accurate rent rolls and financial trackers
• Reconcile P-card expenses and maintain financial documentation
• Maintain service contracts, work orders, and vendor documentation

Tenant, Vendor & Property Coordination

• Manage tenant onboarding and ongoing support, including certificates of insurance and compliance documentation
• Oversee the Port Authority Loading Dock (VS3) system, including delivery approvals and scheduling
• Issue tenant notices related to deliveries, operations, and lease requirements
• Serve as a key liaison between tenants, facilities, security, and internal teams

Retailer Events & On-Site Activation Support

• Coordinate in-store retailer events by collecting event details and securing required approvals
• Communicate event plans to security, housekeeping, engineering, and marketing partners
• Support on-site activations such as Gift with Purchase programs, The Good Festival, and seasonal events
• Assist with new retailer orientation, including URW Connect app training, center amenities, and operational guidelines
• Gather retailer feedback and participation data to support continuous improvement

Website & Marketing Content Support

• Audit and maintain the Westfield WTC website to ensure content accuracy and brand alignment
• Upload and manage promotions, tenant offers, and event listings
• Collaborate with internal teams to ensure consistency across messaging, imagery, and campaign content
• Support marketing campaigns and seasonal activations with timely content updates

General Office & Team Support

• Process mail, invoices, checks, and tenant documentation
• Order office supplies and coordinate IT support as needed
• Attend weekly staff meetings and required trainings
• Support ad hoc administrative and operational needs

What We’re Looking For

• Bachelor’s degree or equivalent experience
• 2–3 years of experience in an administrative, operations, or finance support role
• Experience with AP/AR, invoicing, and financial documentation
• Strong organizational skills and attention to detail
• Comfortable working cross-functionally with tenants, vendors, and internal teams
• Proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint, SharePoint)
• Experience with Salesforce and Procore is a plus
• Ability to manage multiple priorities while maintaining professionalism and composure

Why This Role

• Exposure to property operations, finance, marketing, and events in one role
• Work onsite at a flagship, high-profile retail destination
• Strong training and onboarding with role continuity beyond LOA coverage
• Opportunity to build relationships across retail, marketing, and operations teams

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

#LI-EM1

Systems Engineer – Enterprise IoT & Infrastructure (L2–L3)

NYC, NY (Onsite – physical device handling required)

What are the top 3 skills required for this role?

1. Strong experience with Windows and Linux server engineering

2. Solid networking fundamentals, including Layer 3 concepts (routing, subnets, DNS, DHCP)

3. Hands on experience with IoT devices / hardware configuration and troubleshooting

## Role Overview

• We are seeking an experienced Systems Engineer with strong expertise in enterprise IoT infrastructure, server engineering, and networking to support and implement IoT/OT solutions for a global financial services environment.
• This is not a traditional Windows Administrator or L1 support role. The position requires L2 to early L3 technical depth, combining architectural understanding with hands‑on implementation, troubleshooting, and operational support across devices, networks, servers, SaaS platforms, and security frameworks.
• The role supports enterprise‑grade IoT deployments, including device configuration, patch testing, secure integrations, and rollout activities, while working closely with internal teams, vendors, and stakeholders.

## Key Responsibilities

• Support and implement enterprise IoT/OT device infrastructure, including configuration, maintenance, patching, and troubleshooting
• Translate architectural designs and requirements into operational and technical implementations
• Perform patch testing, deployments, and validation of devices and supporting infrastructure
• Troubleshoot complex issues across device, network, server, and platform layers
• Work with APIs, SaaS platforms, and hybrid cloud environments to enable secure integrations
• Support physical device handling, reformatting, and refurbishment (NYC & London roles) using defined documentation and procedures
• Collaborate with network, security, platform teams, and external vendors to resolve issues and support rollouts
• Create and maintain technical documentation, runbooks, and operational process guides
• Ensure compliance with enterprise security standards, including authentication, authorization, and encryption requirements
• Participate in migration, refurbishment, and new rollout projects for IoT platforms and devices

## Required Technical Skills

• Strong experience with Windows and Linux server engineering
• Solid networking fundamentals, including Layer 3 concepts (routing, subnets, DNS, DHCP)
• Hands‑on experience with IoT devices / hardware configuration and troubleshooting
• Working knowledge of APIs, system integrations, and technical environments
• Experience with SaaS platforms and enterprise authentication protocols (SAML, OIDC)
• Understanding of firewalls, proxy servers, and load balancers in enterprise environments
• Proven experience operating in L2 / early L3 support models
• Knowledge of security fundamentals, including encryption, authentication, and authorization

## Experience & Profile

• 4–8+ years of experience in Systems Engineering, Infrastructure Support, or IoT/OT environments
• Strong analytical and troubleshooting skills across multiple technology layers
• Ability to work independently while collaborating with global teams
• Comfortable supporting production enterprise environments with high security and reliability expectations

## Role Classification

• Level: L2 to early L3
• Focus Area: Enterprise IoT / OT Infrastructure (not end‑user support)
• Work Type: Combination of implementation, advanced support, and operational engineering

Optony Inc. is a global research and consulting firm that helps organizations achieve clean energy goals through practical, real-world solutions. Specializing in supporting governments, utilities, schools, and commercial entities, Optony offers independent guidance and deep expertise in the clean energy sector. By empowering clients to make data-driven decisions, the company reduces risks, optimizes operations, and maximizes long-term returns on investments.

Optony is seeking a Cleantech Analytics App Product Manager for a part-time hybrid role based in New York, NY, with flexibility for remote work. The Product Manager will oversee the development and management of a cleantech analytics application, collaborate with cross-functional teams, and ensure that the application fulfills the needs of its users. Day-to-day responsibilities include defining product requirements, managing timelines, coordinating with developers, analyzing user feedback, and delivering product enhancements that align with the company’s clean energy mission.

• Experience in product management, project coordination, and agile development processes
• Knowledge of cleantech, renewable energy, and sustainability fields
• Expertise in data analytics, software tools, and market trend analysis
• Strong communication, stakeholder collaboration, and leadership skills
• Ability to work effectively in a hybrid work environment and adapt between in-office and remote tasks
• Bachelor’s degree in Business, Environmental Science, Engineering, or a related field
• Experience with UX/UI design and software testing is a plus
• Passion for clean energy and climate solutions

Food and Beverage Manager

• New York, NY, USA
• Full-time
• Job-Category: Food & Beverage
• Job Type: Permanent
• Job Schedule: Full-Time

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

Job Description

The Food and Beverage Manager is responsible to administer the successful planning, organization, and coordination of all food and beverage activities, while providing exceptional 5-diamond service. Adherence to established policies, standards and procedures are required at all times in order to achieve high levels of customer satisfaction, quality service, compliance with corporate policies and procedures and local regulations while meeting/exceeding financial goals. The Food and Beverage Manager will lead a service team of colleagues to a common goal for the guest, colleague, owner and brand awareness.

Compensation: $82,000.00 - $85,000 Annual Salary Plus bonus

Responsibilities

• Floor presence during shift, greeting and interacting with guests
• Perform daily inspection for readiness according to standards
• Responsibility for all opening/closing procedures of shift, including Log Book, pre-meal shift, guest comment card process, and menu engineering
• Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards
• Responsible for maintaining the highest standards of service and ambiance
• Supervision of tabletop presentation for meal service.
• Supervise and direct service
• Handle guest complaints in the most diplomatic manner
• Ensure food quality and 100% customer satisfaction
• Complete menu knowledge (breakfast, lunch, dinner, bar and wine pairing)
• Maintaining inventory of equipment, linen and other supplies
• Profit & Loss management by following cash control/security procedures manages labor, review financial reports, and takes any appropriate actions
• Monitoring and controlling Micros system in appliance to guest checks and hotel reports
• Monitor speed of service and exercise quality control for both food and beverage
• Schedule dining room personnel with forecasted business ensuring that staffing is adequate and yet within budgetary goals
• Increase knowledge of the industry trends
• Maintain safety by adhering to stated safety policies and handle guest and employee accidents
• Ensure Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met
• Relay any outlet maintenance needs to the Engineering Department by work order program
• Keep storerooms in a state of readiness, cleanliness and tidiness
• Promote and maintain good employee relations between service kitchen and dining room
• Lead efforts in recruiting, interviewing, and hiring team members; conducts performance appraisals, take disciplinary action, motivate and train
• Wine list development
• Responsible overall for the delivery of wine service
• Progressive and ongoing staff education
• Working along with the culinary team, by pairing and suggesting wines that will best complement each particular food menu item
• Working on the floor as sommelier assisting in service and elevating our service performance while in direct contact with the restaurant patrons
• Ethical duty to work with the taste preference and budget parameters of the patron
• Maintenance of all wine lists and menus

Qualifications

• A college degree is preferred
• Freestanding restaurant experience necessary or luxury hotel experience a plus
• Strong food/wine and liquor knowledge
• Excellent customer service skills
• Clear concise written and verbal communication skills in English, second language is an asset
• Must be proficient in Microsoft Office, namely Word and Excel
• Must have excellent organizational, interpersonal and administrative skills and excellent attention to detail
• Ability to meet deadlines, work under pressure and work independently
• Ability to deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse angry situations and collect accurate information in order to resolve conflicts
• Ability to handle multiple tasks
• Strong leadership skills and the ability to motivate people
• Complete knowledge of P.O.S system
• Ability to calculate/analyze data
• Basic business math and accounting skills
• Attention to detail and strong sense of urgency
• The ability to think ‘out of the box’ and see the big picture
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, desire to provide exceptional customer service and ability to improve the bottom line

Position Overview

Our luxury jewelry division seeking an experienced Director of Ecommerce & CRM as a key leadership position. This role is responsible for spearheading the division’s ecomm and clienteling strategies to drive ecomm growth, enhance retail store sales, and expand brand awareness. The role will own the entire Ecommerce P&L and will be responsible for achieving sales and margin targets of the channel.

Additionally, the position will oversee the Ecomm and CRM budgets; including developers, digital media, search, partnerships, client gifting, and offline DTC events. This position will be accountable for all digital analysis, optimizations, and timely strategy changes when necessary.

Key Responsibilities

E-commerce:

• Financial Accountability: Achieve sales and margin plans for DTC web-based sales
• Development and Execution of Ecommerce Strategy: Formulate strategies to increase online sales, improve user experience, and ensure the website aligns with the brand's luxury image.
• Digital Marketing: Collaborate with the marketing team to implement digital marketing campaigns, including SEO, SEM, email marketing, social media, and paid advertising to drive traffic and conversions.
• Website Management: Oversee the design, functionality, and performance of the site, ensuring it is optimized for both desktop and mobile devices.
• Product Management: Manage the online product catalog, ensuring accurate product descriptions, images, and compelling merchandising.

CRM

• Strategy Development: Refine the existing CRM & Clienteling strategy and manage its execution. Develop and implement new strategies to build and maintain strong customer relationships, increase customer loyalty, and drive repeat purchases.
• Customer Data Management: Oversee the collection, segmentation, and analysis of customer data to personalize communications and offers. Evaluate current CRM software to determine its suitability for the business.
• Email Marketing: Manage email marketing campaigns, including automated workflows, personalized messaging, and A/B testing to optimize open rates, click-through rates, and conversions.
• Communications: Work with the Division head to refine language and communication methods to ensure clients receive an on-brand experience at every touch point.
• Customer Service Coordination: Ensure the customer service team has the tools and information needed to provide exceptional service, handle escalated issues, and implement feedback loops to improve the overall customer experience. Ensure VIP clinets are always attended to with the highest level of service.

Analytics and Performance Measurement:

• Ecom Dashboard: Enhance the existing performance dashboard to include advanced analytics that provide deeper insights into customer behavior and campaign effectiveness.
• CRM Dashboard: Develop performance KPI’s and create dashboard to monitor and share performance.

People Responsibilities & Cross-Departmental Collaboration:

• Team Management: Manage a high-performing Clienteling & CRM Manager and collaborate with retail store team on all clienteling efforts.
• Collaboration: Cultivate relationships with different departments within the division; including Customer Logistics, Production, Finance, Marketing, Sales and Planning.

Innovation & Continuous Improvement:

• Stay Ahead of Trends: Keep up with the latest trends in ecomm, CRM, and digital marketing to ensure the division remains competitive in the luxury market.
• Continuous Optimization: Constantly test, measure, and optimize strategies and tactics to improve performance.

SKILLS & REQUIREMENTS

Requirements:

• Ecomm Management: 7-10+ years’ experience in an ecomm role with P&L responsibility, ideally within the luxury goods or jewelry industry. Proven track record of driving online sales and optimizing digital platforms.
• CRM Experience: Extensive experience in CRM strategy, customer data management and personalized marketing.
• Luxury Brand Experience (Preferred): Understanding of the nuances of selling luxury products online, including maintaining brand integrity and enhancing customer experience.
• Digital Marketing: Strong background in digital marketing and e-commerce strategies.
• Data Analysis: Strong analytical skills, with the ability to interpret ecomm and customer data to inform strategy. Familiarity with tools like Google Analytics, Excel, and data visualization platforms.
• User Experience (UX) Design: Understanding of UX/UI principles to optimize the online shopping experience.
• SEO/SEM Proficiency: Experience in search engine optimization and paid search campaigns.
• Bachelor’s degree required. MBA preferred.

Technical Skills:

• Shopify Plus
• Google Analytics / Google Tag Manager, Google Ads, Meta Training
• Klayvio
• CRM Platforms
• Understanding of ERP system integration with Shopify

Soft Skills & Personal Attributes:

• Strategic Thinker: Ability to develop and implement long-term ecomm and CRM strategies aligned with business goals.
• Customer-Centric: A strong focus on customer experience and a deep understanding of luxury consumer behavior.
• Communication: Excellent verbal and written communication skills, with the ability to articulate complex strategies to diverse audiences.
• Problem-Solving: Strong problem-solving abilities, with a proactive approach to identifying challenges and implementing solutions.
• Attention to Detail: Meticulous attention to detail, particularly in maintaining brand integrity across digital channels.
• Adaptability: Ability to stay agile and adapt to the rapidly changing ecomm landscape.