Engineering Jobs in Colorado

Position Overview:

The Operations Manager will direct and own the implementation and onboarding of our customers, from small, single-site projects with regional operators to large, multi-site / multi-state projects with national and executive stakeholders. In this role, you will also be responsible for defining playbooks and roadmaps to optimize ongoing performance management while simultaneously ensuring current customers successfully adopt our platform and achieve measurable outcomes. You will own projects that require working closely with our product and growth teams to evolve our platform to meet customers needs and support account expansion efforts. The ideal candidate will combine thoughtful optimization with focused execution, being detail-oriented, strategic minded, process driven, and an excellent communicator. The role offers an exciting opportunity to be an early team member, with significant potential to shape the future of the organization. 

Key Responsibilities: 

Implementation and Customer Success: 

• Define playbooks for multi-site, simultaneous implementations for enterprise-level customers and drive their execution.
• Lead and optimize existing processes for implementations for new, single-site customers, ensuring smooth adoption and minimal disruption to operations.
• Define configurable success criteria for varied implementation types and establish standardized processes for baseline metrics extraction.

Ongoing Performance Management & Optimization: 

• Enhance the tracking, monitoring, and communication of key performance metrics (e.g., agency use, overtime reduction, labor efficiency).
• Synthesize and translate key performance metrics into actionable strategies and initiatives that drive short-term improvement and long-term sustained success for clients.
• Own and grow key relationships with executive stakeholders across facility leadership and frontline staff.
• Partner and lead projects with the growth team, defining roadmaps for repeatable network and geographic expansion as In-House enters new markets. 

Product Evolution: 

• Extract and synthesize customer feedback to identify opportunities for product enhancements and then drive the process from ideation to deployment.
• Lead projects with the product team to influence roadmap priorities, translating customer requests into actionable product delivery plans.
• Develop best practices, playbooks, and case studies to standardize and scale successful implementations.

Qualifications:

• Bachelor’s degree in business, economics, engineering, or a related field.
• 5+ years of experience in a highly analytical, client-facing environment such as management consulting, strategy & operations, healthcare operations, enterprise customer success, or similar roles requiring structured problem-solving and executive communication.
• High executive presence and relationship management ability - comfortable partnering directly with C-suite, facility leadership, and frontline teams; capable of influencing stakeholders, navigating ambiguity, and driving alignment.
• Proven experience owning outcomes in fast-paced, high-accountability environments; thrives on both strategic planning and rolling up their sleeves to execute.
• Process-oriented with strong operational rigor - able to design, implement, and scale repeatable systems, playbooks, and best practices across customers.
• Exceptional analytical and strategic thinking skills - able to quickly make sense of complex operational environments, build data-driven insights, and translate them into clear recommendations and action plans.
• Bias toward action with high ownership, resourcefulness, and comfort operating in startup environments with evolving processes and priorities.
• Passion for improving healthcare delivery and for working directly with customers to drive measurable operational and financial outcomes.

Position Overview:

The Operations Lead will own the implementation and ongoing performance management of our customers. In this role, you will be responsible for ensuring customers successfully adopt our platform, achieve measurable outcomes, and continuously optimize their use of In-House Health. You will work closely with our product and growth teams to evolve our platform to meet customers needs and support account expansion efforts. The ideal candidate will be detail-oriented, strategic minded, process driven, and an excellent communicator. The role offers an exciting opportunity to be an early team member, with significant potential to shape the future of the organization. 

Key Responsibilities: 

Implementation and Customer Success: 

• Lead end-to-end implementations for new customers, ensuring smooth adoption and minimal disruption to operations. 
• Establish baseline metrics and success criteria tailored to each customer’s goals. 

Ongoing Performance Management & Optimization: 

• Monitor key performance metrics (e.g., agency use, overtime reduction, labor efficiency) and proactively identify improvement opportunities.
• Manage key relationships with customer stakeholders across facility leadership and frontline staff, helping them continuously refine scheduling practices and maximize ROI.
• Partner with the growth team, supporting contract renewals through demonstrated customer impact and identify expansion opportunities within existing accounts. 

Product Evolution: 

• Gather and synthesize customer feedback to identify opportunities for product enhancements.
• Collaborate with the product team to influence roadmap priorities based on real-world customer needs. 
• Develop best practices, playbooks, and case studies to standardize and scale successful implementations.

Qualifications:

• Bachelor’s degree in business, economics, engineering, or a related field.
• 3+ years of experience in a highly analytical, client-facing environment such as management consulting, strategy & operations, healthcare operations, enterprise customer success, or similar roles requiring structured problem-solving and executive communication.
• High executive presence and relationship management ability - comfortable partnering directly with C-suite, facility leadership, and frontline teams; capable of influencing stakeholders, navigating ambiguity, and driving alignment.
• Proven experience owning outcomes in fast-paced, high-accountability environments; thrives on both strategic planning and rolling up their sleeves to execute.
• Process-oriented with strong operational rigor - able to design, implement, and scale repeatable systems, playbooks, and best practices across customers.
• Exceptional analytical and strategic thinking skills - able to quickly make sense of complex operational environments, build data-driven insights, and translate them into clear recommendations and action plans.
• Bias toward action with high ownership, resourcefulness, and comfort operating in startup environments with evolving processes and priorities.
• Passion for improving healthcare delivery and for working directly with customers to drive measurable operational and financial outcomes.

Do you thrive in a fast-paced environment where you can troubleshoot complex problems and keep heavy machinery running smoothly? Faris Machinery Company is searching for a skilled Heavy Equipment Technician to join our team!

About the Role:

In this role, you'll be responsible for the installation, repair, rebuild, and service of various construction equipment. You'll utilize your expertise in hydraulics, engines, electrical systems, and welding to diagnose and fix issues, ensuring our equipment operates at peak performance.

Responsibilities:

• Install, service, and repair a wide range of construction equipment systems, including hydraulics, brakes, engines, and electrical components.
• Rebuild and repair motors, engines, and various equipment systems.
• Utilize arc welding and oxy-acetylene equipment for metal fabrication and repair.
• Complete service reports documenting work performed, parts used, and time spent.
• Maintain a clean and organized work area.
• Adhere to all safety regulations and report any equipment malfunctions.
• Continuously learn and update your technical knowledge through training and educational opportunities.

Qualifications:

• High school diploma or equivalent technical training.
• Minimum 10 years of experience as a Heavy Equipment Technician or equivalent technical school education.
• Strong understanding of diesel and gas engines, hydraulics, and electrical systems.
• Proficient in the safe and efficient use of hand and power tools.
• Welding experience (arc and oxy-acetylene) preferred.
• Excellent written and verbal communication skills in English.
• Ability to read, understand, and interpret technical manuals and schematics.
• Must obtain a Colorado Class B CDL and possess a valid Colorado driver's license with a clean driving record.
• Ability to work independently and as part of a team.
• Strong work ethic with a commitment to quality and safety.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with cutting-edge equipment.
• Stable work environment with a growing company.

Ready to join a team that values your skills and expertise? We are! Apply today!

• Please note: This position requires the ability to work outdoors in various weather conditions, travel, and occasional overnight stays.

Structural Welder

Fort Collins, CO

$22–$27/hour + $1,000 Sign‑On Bonus

Full-Time | W2 | Monday–Friday, 8 AM–5 PM | On‑Site

About the Role

We are seeking a skilled Structural Welder to join our team in Fort Collins, Colorado. This on‑site position involves fabricating and assembling customer‑specified buildings and structural components. You'll work with steel and other metals to build strong, precise, and durable frameworks that meet strict engineering and safety standards.

This is a W2 role with full benefits, consistent hours, and a $1,000 sign‑on bonus.

What We Offer

• $22–$27 per hour (DOE)
• $1,000 Sign‑On Bonus
• Full W2 Benefits: Medical, Dental, Vision
• Paid Time Off & Holidays
• Monday–Friday schedule (8 AM–5 PM)
• Stable, year‑round work
• Growth and cross‑training opportunities

Responsibilities

• Read and interpret blueprints and specifications
• Lay out, fit, connect, and assemble metal components
• Set up and operate welding machines (FCAW, GMAW)
• Troubleshoot welding equipment
• Align and clamp workpieces using fixtures
• Inspect and test completed workpieces for accuracy
• Operate overhead cranes and forklifts
• Perform cutting, assembly, or kitting as needed
• Follow all safety and quality procedures; use PPE
• Maintain a clean and safe work environment
• Cross-train and assist in other shop areas

Qualifications

Required

• Ability to pass 3G FCAW and 3G GMAW welding tests
• High school diploma or equivalent
• 1+ year of welding experience preferred

Preferred

• Welding trade school certificate

Physical Requirements

• Lift 50 lbs frequently and 100 lbs occasionally
• Standing, walking, bending, kneeling, crouching
• Manual dexterity, good mobility, visual and auditory acuity

Working Environment

• Fast‑paced fabrication shop
• Physically demanding work
• Loud industrial environment

EdgeCore Digital Infrastructure serves the world’s largest cloud and internet companies with both ready-for-occupancy and build-to-suit data center campuses that are designed for density. Privately held and backed by committed equity to fund an aggregate amount of over USD $16.5 billion in development, EdgeCore enables hyperscale customer requirements by proactively investing in regions that provide the land and power necessary to support and scale AI and cloud technology. While working thoughtfully with the communities in which we do business, our data center campuses are built at scale to meet key performance specifications, safety metrics and sustainability objectives. EdgeCore has data center campuses in six North American markets with plans to expand into new regions in 2026 and beyond. For more information, please visit .

Career Opportunity

EdgeCore is seeking a motivated Procurement Analyst to join its high-performing and growing Procurement team. This position will report directly to the Director of Procurement and will perform procurement and sourcing analysis, tactical buying, contract management and supplier management across the company. This individual will act as the procurement right hand for EdgeCore’s Design & Construction team.

Responsibilities

• Support and execute EdgeCore’s procurement strategy, including system and process optimization, sourcing, purchasing, and contract management
• Oversee tactical procurement activities, partnering with multiple business unit owners on RFP creation, vendor selection, contract negotiation, order implementation including delivery/ service tracking and overall supplier management
• Prioritize and balance stakeholder needs and client delivery timelines while also adhering to procurement processes
• Manage purchase requisitions and triage to the appropriate sourcing process based on spend and project complexity
• Drive supplier performance management initiatives, including coordinating regular supplier evaluations and Quarterly Business Reviews for key suppliers
• Conduct spend analysis to identify cost reduction and supplier efficiency opportunities
• Support procurement policy development and drive consistent adoption and execution
• Demonstrate behaviors consistent with EdgeCore’s culture of integrity, quality, consistency, and corporate confidentiality
• Security is a shared responsibility. All employees are required to comply with company security policies and procedures and to help protect company information, systems, and assets in the course of their daily work.

Your Experience and Qualifications

• Bachelor’s degree in Business, Supply Chain Management, Finance, Construction, Engineering or a similar field is preferred, but not required
• 1 - 3 years of experience in procurement, contract management, or similar professional experience. Experience in data centers, real estate, construction, architecture, site operations or facilities will also be an advantage.
• Strong understanding or willingness to learn sourcing activities from site development through construction turnover including but not limited to designers, architects, engineers, and general contractors.
• Experience working in E-Builder and/or Coupa is advantageous but not required.
• Deep knowledge of Microsoft Office suite (PowerPoint, Excel, Word)
• Exceptional verbal and written communication skills, including the ability to present information in a compelling and concise format.
• Strong organizational skills, with the ability to prioritize and manage multiple projects simultaneously in a high-pressure setting.
• Ability to demonstrate tact, discretion, confidentiality, and good judgement in handling sensitive and confidential matters and documentation.
• Detail oriented strategic thinker.
• A team player with a strong and natural affinity for learning.
• Self-starter with high- initiative, accountability, and motivation.

What We Offer

• Onsite position based in Denver, CO, with free parking
• Full-time salaried, exempt role: Includes equity compensation and a performance-based annual bonus.
• Annual base salary range: $70,000 - $90,000, depending on experience and location.
• In-office expectations: This role requires in-office presence four days per week.
• Travel: 10%
• Medical, dental, and vision insurance: Includes a $0-premium medical plan option (employee only option).
• Flexible Spending Accounts & Health Spending Account: Health & Dependent Care FSA, Limited-Purpose FSA, and an HSA with a company contribution.
• Paid time off: 120 hours of annual paid time off, 11 paid holidays, 7 sick days, and 8 hours of volunteer time annually.
• Retirement savings: 401(k) retirement savings plan with a company contribution.
• Life and disability insurance: Company-paid life and disability insurance.
• Parental leave: Paid parental leave for eligible new parents, available after meeting service requirements.
• Employee assistance program (EAP): Confidential support services for employees and their families, including counseling, financial guidance, and legal resources.
• Educational assistance: Company-sponsored educational reimbursement for approved courses and certifications.
• Employee support & discounts: Access to company-sponsored discount programs and employee well-being resources.

Pay: $180,000.00 - $200,000.00 per year

Job description:

Company Overview

Metrix Inspection Group is a trusted regional leader in third-party inspection, quality assurance, and risk mitigation services for the built environment. With a reputation based on hard work, integrity, and unparalleled client service, we ensure that complex projects meet the highest standards of safety and quality.

As part of our strategic growth initiative, Metrix will launch a new Construction Management (CM) Division in early 2026. The Vice President of Construction Management role represents a ground-floor executive opportunity to build and lead this new service line -- leveraging Metrix’s established brand and client relationships to successfully implement a business plan that reflects the Vice President’s vision and leadership, charting a bold new course for the company’s continued growth.

The Opportunity: A Pioneer in a New Venture

We are seeking an entrepreneurial, driven, and experienced Vice President to lead the new Metrix Construction Management division. This is not a role for maintaining the status quo; it is for a builder who is excited about leveraging their unique experience and network to create an outsized business opportunity with Metrix. The ideal candidate is an established leader in the construction industry with a proven track record of developing business, executing projects , and building high-performing teams from the ground up., and building high-performing teams from the ground up.

As a key member of the executive leadership team, you will be responsible for the strategic vision, operational execution, and financial success of the Construction Management service line. You will leverage your existing network and industry relationships to establish Metrix Inspection Group as a premier provider of Owner's Representation and Construction Management services.

Key Responsibilities

1. Business Development & Strategic Growth:

• Develop and execute a comprehensive business development strategy to launch and scale the CM division.
• Leverage an extensive personal network of developers, architects, capital partners, and property owners to identify and source new project opportunities.
• Lead the entire sales cycle from lead generation and proposal development to client presentations and contract negotiation.
• Act as the primary relationship manager for key clients, ensuring satisfaction and fostering long-term partnerships.
• Establish the Metrix brand within the construction management sector through networking, industry events, and thought leadership.

2. Divisional Leadership & Operations:

• Build the operational framework for the CM division, including standard operating procedures (SOPs), best practices, and quality control protocols.
• Recruit, hire, and mentor a team of Project Managers and support staff.
• Provide executive oversight for all managed projects, ensuring they are delivered on schedule, within budget, and to the highest quality standards.
• Champion a culture of safety, accountability, and excellence across the division.

3. Executive & Financial Management:

• Serve as a vital member of the company's executive team, contributing to overall corporate strategy and direction.
• Develop and manage the division's annual budget, P&L, revenue forecasts, and key performance indicators (KPIs).
• Provide regular, transparent reporting on pipeline, project performance, and divisional financials to the CEO.

Qualifications & Requirements

• Experience: A minimum of 15 years of progressive experience in the construction industry, at a construction management, general contracting, or development firm.
• Education: Bachelor’s degree in construction management, Civil Engineering, Architecture, or a related field. A master’s degree or MBA is highly preferred.
• Business Development: Demonstrable and verifiable track record of securing commercial construction management contracts through thoughtful sales planning, deep industry relationships, and a passion for winning.
• Network: An extensive and active professional network within the commercial real estate development and construction industry in the Colorado Front Range region is essential.
• Leadership: An entrepreneurial mindset with the ability to operate effectively in both strategic and hands-on capacities.
• Financial Acumen: Strong understanding of project financials, P&L management, and contract negotiation.
• Certifications: Professional Engineer (PE), Certified Construction Manager (CCM), or Project Management Professional (PMP) certifications are a strong plus.

Compensation: Base Salary $180-200K with an attractive total compensation package that includes growth bonuses, profit sharing and participation in the company equity program.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have previous business development experience?

License/Certification:

• PMP (Preferred)
• Professional Engineer (Preferred)
• Work Location: In person

We are seeking an experienced Project Manager to oversee large ground-up commercial construction projects ($30M+) in the Colorado Springs area. This role requires a strong leader with the ability to manage projects from preconstruction through closeout while maintaining control of budget, schedule, and client relationships.

Projects may include healthcare facilities, institutional developments, industrial buildings, multifamily, and other complex commercial projects.

Key Responsibilities

• Manage the full project lifecycle from preconstruction through final completion

• Develop and maintain project budgets, cost forecasts, and financial reporting

• Lead subcontractor buyout, negotiations, and contract administration

• Manage RFIs, submittals, change orders, and pay applications

• Develop and maintain project schedules in collaboration with the Superintendent

• Serve as the primary point of contact for owners, architects, engineers, and consultants

• Monitor project risks and implement mitigation strategies

• Ensure projects are delivered safely, on schedule, and within budget

• Lead internal and external project meetings and maintain strong communication across teams

Qualifications

• 5+ years of experience as a Project Manager with a commercial General Contractor

• Proven experience managing ground-up commercial construction projects valued at $30M+

• Experience delivering projects from start to finish

• Strong financial management and budgeting experience

• Healthcare or hospital construction experience is highly preferred

• Strong understanding of construction processes, building systems, and MEP coordination

• Proficiency in Procore, MS Project, Primavera P6, or similar construction management software

• Bachelor’s degree in Construction Management, Engineering, or related field preferred

Safety Director

The Safety Director leads safety efforts across all regions and works closely with Plant Managers, Trade Managers, Manufacturing Engineers, Project Management and other partners to develop and execute strategic initiatives. This role motivates teams to deliver high quality products safely and on schedule. This position shapes the company’s safety strategies and strengthens a culture where safety is a shared responsibility. It plans, develops, implements, and oversees corporate and regional safety, health, and environmental programs in support of our core value of providing a safe working environment. Responsibilities include creating safety standards and training, monitoring compliance, and managing recognition programs.

Principal Duties and Accountabilities:

Leadership

• Engages teams through clear, informed communication and removes obstacles that impact safety performance.
• Collaborates with leaders across the U.S. Engineering family of Companies to align safety expectations and ensure products, processes, and systems meet regulatory requirements, customer expectations, and internal standards.
• Promotes continuous improvement across all safety practices.

Safety and Culture

• Promotes a commitment to safety and partners with teams to reach a goal of zero unsafe behaviors.
• Encourages a culture rooted in accountability and shared responsibility, reinforcing our organizational wide cultural norms.
• Mentors and trains teams and builds cross-functional involvement in safety initiatives.

Performance (Technical Responsibilities):

• Leads and directs regional Safety Teams to ensure alignment across all sites.
• Conducts strategic assessments Performs Strategic review and planning of Safety Systems and Processes.
• Reviews project specific safety requirements and ensures compliance with regulatory standards through effective documentation and controls.
• Monitors manufacturing activities to verify safety adherence across operations.
• Works directly with customers to resolve safety concerns and ensure satisfaction.
• Uses data and analytics to uncover trends and guide decision making.
• Stays current on industry safety standards and updates the corporate safety program to reflect best practices.
• Represents the company in safety related hearings and regulatory matters (OSHA, etc.).
• Participates in internal cross company initiatives and supports relevant community, philanthropic and industry activities.

Education:

• Bachelor’s degree in engineering, manufacturing, or a related field required

Experience:

• 10 years of safety management experience required

Knowledge, skills, and abilities:

• Proactive leadership, clear communication, and sound judgment when addressing risk, managing incidents, and anticipating future safety needs.
• Deep understanding of safety regulations and compliance requirements
• Strong ability to identify and resolve safety issues and prevent recurrence
• Experience developing and implementing safety standards and training
• Ability to analyze data to identify trends and support decision-making
• Strong written and verbal communication skills across diverse audiences including leadership, suppliers, and customers
• Ability to work effectively with engineering, production, and project management teams to integrate safety into all operations
• Proven ability to assess safety challenges quickly and accurately
• High attention to detail in reviews, documentation, and reporting
• Ability to manage multiple priorities while meeting deadlines and safety expectations
• Adaptability to evolving industry trends, technologies, and regulations
• Ability to build and sustain customer partnerships while addressing safety concerns
• Strong risk-identification and mitigation skills.

Physical and/or travel demands:

• Responsibilities involve work across manufacturing floors, office environments, and job sites
• Frequent standing, walking, sitting, typing, and use of monitor and phone; occasional climbing, reaching, stooping, and lifting
• Travel required as necessary, including road travel and occasional flights with overnight stays

Benefits and Compensation:

• The range for this position has been established at $121K to $170K per year and is U.S. Engineering Metalwork's good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, experience, education, specialty, and training.
• Your total compensation will go beyond the number on your paycheck. Team members are eligible for a year-end bonus based on company and/or individual performance as well as paid time off. An industry-leading benefits package, including health, dental, and vision plans, matching retirement contributions, and matching 529 contributions all add to your bottom line.

To apply, please visit must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.

U.S. Engineering Metalworks is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status.

U.S. Engineering Metalworks is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities and job specifications required of employees so classified. U.S. Engineering reserves the right to revise as needed. The job description does not constitute a written or implied contract of employment.

Job Title: Project Engineer

Location: Colorado Springs, Colorado

Company: Matukat Construction

Salary Range: $60,000 – $90,000

About The Role:

Matukat Construction is seeking a detail-oriented and proactive Project Engineer to join our team. The ideal candidate will play a critical role in ensuring the successful execution of construction projects by managing document control, procurement, quality assurance, and field coordination. This position requires strong organizational skills, effective communication, and a commitment to delivering high-quality results.

Key Responsibilities:

1. Document Control

• Reads and understands scopes within contract documents; manages RFIs and submittals.
• Writes, tracks, and follows up on RFIs to ensure prompt resolution.
• Maintains Autodesk / Document Control systems with current info and redlines.
• Logs cost impacts (PCI) accurately and supports APM/PM in obtaining quotes from subs.
• Manages closeout document turnover including O&M manuals, warranties, and training documents.
• Prepares and updates RFI and submittal logs in CMiC or other systems.

2. Procurement

• Establishes accurate material procurement logs and registry of all items assigned.
• Supports Superintendent, subcontractors, and vendors to coordinate timely delivery.
• Assists APM in submittal management and award timing to meet CPM schedules.
• Identifies and flags long-lead and high-risk materials early.
• Communicates procurement issues clearly in meetings and logs.

3. Quality Assurance/Quality Control

• Supports Site Specific Quality Plans (SSQP) implementation.
• Participates in Pre-Installation Meetings and tracks follow-up action items.
• Manages punch list tracking (pre-punch and final).
• Verifies material install against drawings, RFIs, submittals, and coordination documents.

4. Communication/Field Coordination

• Attends coordination meetings and issues welcome packages.
• Reads subcontract scopes and applies them to field issue resolution.
• Assists with subcontractor coordination and issue tracking.
• Supports BIM process and logs minutes where applicable.
• Uses multiple communication methods and seeks supervisor input when needed.
• Participates in PE development programs, roundtables, and internal training.

Qualifications:

• Education: Bachelor’s degree in Construction Management, Civil Engineering, or related field. Certifications like OSHA 10/30, PMP, or LEED are a plus.
• Experience: 2-5 years in construction project management or field engineering, with knowledge of construction processes and building systems.
• Technical Skills: Proficiency in tools like Procore, Bluebeam, CMiC, and the ability to read blueprints and manage schedules. Familiarity with BIM and Autodesk tools is preferred.
• Soft Skills: Strong communication, organization, and problem-solving abilities to manage teams and resolve field issues effectively.
• Other Requirements: Knowledge of OSHA safety standards, willingness to travel to job sites, and ability to thrive in a fast-paced environment.

Why You’ll Love Working at Matukat

We are a team that supports one another and celebrates shared accomplishments. At Matukat, you are not just an employee; you are part of a community dedicated to building a better future.

A Culture of Care: We foster a supportive and inclusive environment where your well-being and professional growth are top priorities.

Purpose-Driven Work: See the direct impact of your contributions on projects that matter to the community.

Opportunities for Growth: We are committed to your professional development and provide pathways for advancement within the company.

Benefits 

Matukat Construction offers a competitive benefits package designed to support the health, well-being, and long-term success of our team members. Benefits for eligible full-time employees include: 

• Paid Time Off (PTO) and paid holidays 
• Health Insurance coverage options 
• 401(k) Retirement Plan with company match 

Benefit eligibility and details vary by position and employment status. 

If you are ready to apply your skills to a role with meaning and join a company that values you, we encourage you to apply. Let’s build something great together.

Customer Service Support Supervisor

The Customer Support Service Supervisor is responsible for the independent oversight of all dispatch operations within their assigned service team, territory, or region. Acting as the primary point of contact within the Service Coordination group, the Supervisor ensures seamless communication among customers, technicians, and management, while delivering timely and efficient customer service. This role serves as both a subject matter expert in Customer Support Services Team (CSST) processes and a trainer/mentor for Service Coordinators and administrative staff. With minimal direct oversight, the Supervisor exercises sound judgment and decision-making authority to resolve issues, enhance processes, and ensure adherence to service and company standards.

Principal Duties and Accountabilities:

Supervision & Leadership

• Serve as the direct line of support for Service Coordinators/Administrative Assistants within the region.
• Monitor, train, and mentor Service Coordinators, ensuring clear understanding of processes, compliance, and performance expectations.
• Conduct quarterly performance reviews and routine one-on-ones with assigned team members.
• Support Operations Manager in maintaining appropriate staffing levels by communicating manpower needs.
• Participate in performance management, coaching, and the evaluation process for service staff.
• Collaborate with the Director of the Customer Service Support Team on team compensation, benefits, and feedback initiatives.
• Utilize software platforms to review team and operational reports, track goal achievement, and identify opportunities for process and performance improvements.
• Ensure accurate and compliant execution of customer portal management activities performed by the Senior Service Coordinator, providing oversight and guidance as needed. Serving as backup
• Seek approval from management before enforcing exceptions to CSST policies or taking disciplinary action.

Dispatch Operations

• Manage all aspects of dispatch operations, including scheduling, prioritization, and technician assignments.
• Maintain the service work order process—ensuring accurate client/job creation, scheduling, and tracking in the Dispatch Board.
• Monitor ongoing service work assignments and technician locations through active communication.
• Receive and process incoming customer service requests; make rapid decisions to route calls appropriately.
• Act as point of escalation for complex service issues or customer concerns.
• Utilize data and analytics to identify service trends and efficiency opportunities.
• Manage weekly payroll and timekeeping for assigned technicians, acting as back up to the Service Coordinators as needed.
• Provide backup support to Service Coordinators as needed.

Job Management

• Establish new work orders in the accounting system for both new and existing customers.
• Partner with Project Managers, Account Managers, and Technicians to ensure timely work order completion and billing accuracy.
• Ensure proper documentation and accuracy in all service-related information.

Sales Collaboration

• Partner with the Sales department by providing insights into service capabilities, scheduling considerations, and resource requirements to support customer proposals and service agreements.
• Attend site walks for new service agreements; meet directly with customers to gather and verify accurate billing information, site details, and key contact information.
• Collaborate with Sales to ensure smooth handoffs from the pre-sales process to active service delivery, helping establish realistic customer expectations and seamless onboarding.

Process Improvement & Development

• Regularly evaluate customer support and operations processes; recommend enhancement opportunities to the department director.
• Stay current with industry best practices, service software applications, and workflow optimization strategies.

Education:

• High School Diploma or equivalent required; Associate or Bachelor’s degree preferred.
• General courses in accounting preferred.

Experience:

• Minimum 4 years’ experience in a customer service-related role with exposure to operations or accounting administration.
• Minimum 3 years’ experience as a Service Coordinator or Dispatcher.
• Knowledge of commercial HVAC systems, equipment, and terminology required.
• In-depth understanding of dispatch center operations, scheduling, and resource allocation.
• Proficiency with service software systems and Microsoft Office Suite; knowledge of Access and accounting platforms preferred

Knowledge, skills, and abilities:

• Proven ability to work independently, make proactive decisions, and prioritize effectively in high-volume, fast-paced environments.
• Strong leadership and mentoring skills with ability to foster collaboration within the team.
• Excellent customer service and interpersonal skills; able to handle escalated issues with professionalism.
• Exceptional organizational skills with attention to accuracy in scheduling, records, and customer information.
• Strong problem-solving and analytical skills; ability to interpret data for improved decision-making.
• Effective verbal and written communication skills with customers, staff, and management.
• Demonstrated confidentiality and professionalism with sensitive topics (payroll, benefits, performance).
• Commitment to professional growth and the development of new skills to support evolving operational and technological needs
• Ability to adapt to changing circumstances, handle unexpected challenges, and remain composed under pressure.
• Proficiency in operating computer systems, software, and communication devices required for dispatch operations, including data entry and handling various administrative tasks.
• Capacity to analyze complex situations, identify patterns, and make informed decisions in a fast-paced and time-sensitive environment.
• Capability to handle high-pressure situations, such as managing urgent service calls or resolving conflicts, while maintaining composure and professionalism.
• Ability to quickly assess problems or issues, evaluate available options, and implement effective solutions to maintain service quality and customer satisfaction.
• Skill to make sound judgments based on available information, company policies, and customer needs, ensuring the best outcomes for all parties involved.
• Flexibility to adjust plans, schedules, and resource allocation in response to changing priorities, emergencies, or unforeseen circumstances.

Physical and/or travel demands:

• Some travel may be required.
• This position is done in a typical office setting, mostly sitting at a desk. Frequent use of computer keyboard, monitor, and telephone. Some standing, bending, and lifting light files is required.
• May require occasional bending, stooping, and lifting of files, light office equipment, etc.

Benefits and Compensation:

• The range for this position has been established at $72,000 to $101,000 per year and is U.S. Engineering - Service's good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, experience, education, specialty, and training. Compensation for this role includes a base salary complemented by commission opportunities based on the Account Manager’s individual sales performance and attainment of sales targets
• Your total compensation will go beyond the number on your paycheck. Team members are eligible for a year-end bonus based on company and/or individual performance as well as paid time off. An industry-leading benefits package, including health, dental, and vision plans, matching retirement contributions, and matching 529 contributions all add to your bottom line.

To apply, please visit must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.

U.S. Engineering - Service is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status.

U.S. Engineering - Service is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities and job specifications required of employees so classified. U.S. Engineering reserves the right to revise as needed. The job description does not constitute a written or implied contract of employment.