Engineering Jobs in Berwyn, IL

Title: Quality Supervisor

Location: Chicago Metro Area

Industry: Metal Manufacturing / Industrial Components

Compensation: $75K – $85K

Position Overview

A growing manufacturing organization in the Chicago metro area is seeking a Quality Supervisor to lead daily quality operations within a production environment. This role will oversee inspection processes, support quality assurance initiatives, and partner with manufacturing and engineering teams to ensure products consistently meet customer and regulatory standards.

This position is ideal for a hands-on quality professional with experience in metal manufacturing or stamping who enjoys working closely with production teams and driving continuous improvement.

Key Responsibilities

• Supervise daily activities of the quality department and inspection personnel
• Provide coaching, guidance, and training to quality team members
• Ensure products meet internal specifications and customer requirements
• Support root cause analysis and corrective action initiatives
• Analyze quality and production data to determine product acceptability
• Collaborate with manufacturing and engineering teams to resolve quality issues
• Prepare reports and data summaries for management review
• Support internal and external quality audits
• Maintain quality documentation and inspection records
• Utilize precision measuring tools and inspection equipment to verify product conformance

Qualifications

• 3+ years of experience in a manufacturing quality role
• Prior experience leading or mentoring quality personnel preferred
• Experience in metal stamping, machining, or metal component manufacturing strongly preferred
• Knowledge of quality core tools (PPAP, FMEA, SPC, MSA, APQP)
• Ability to read blueprints, GD&T, and piece prints
• Experience using measuring equipment such as calipers, micrometers, and optical comparators
• Strong communication and problem-solving skills
• Ability to work cross-functionally with engineering and production teams

Work Environment

This role operates in both an office and manufacturing environment and requires regular interaction with production teams. Occasional travel to customer or supplier locations may be required.

Before applying: Candidates must be located near Chicago, the state of Illinois, or surrounding cities/states.

A global leader in industrial manufacturing and precision technology is seeking a Senior Strategic Account Manager to manage and grow key customer relationships within its packaging equipment division. This role focuses on developing long-term partnerships with some of the organization’s largest strategic customers across the food, beverage, and consumer goods industries. Rather than prospecting for brand-new accounts, this position centers on expanding business within existing enterprise customers, identifying new capital equipment opportunities, and driving strategic growth initiatives.

If you enjoy relationship-driven sales, technical problem-solving, and working closely with manufacturing leaders, this is an opportunity to represent a market-leading technology platform used across some of the world’s largest production environments.

What You’ll Do:

• Manage and grow relationships with strategic enterprise accounts
• Identify opportunities to expand equipment installations across customer manufacturing sites
• Partner with customer engineering, operations, and procurement teams to understand production needs
• Lead strategic account planning and long-term growth initiatives
• Coordinate with internal engineering, service, and product teams to deliver solutions
• Support capital equipment projects from initial opportunity through implementation
• Maintain accurate opportunity tracking and account planning in CRM systems
• Stay informed on industry trends, competitor activity, and evolving manufacturing technologies

What We’re Looking For:

• 5+ years of experience in B2B sales, strategic account management, or business development
• Background selling industrial equipment, manufacturing technology, automation, or capital equipment
• Ability to communicate technical solutions to engineers, plant managers, and operations leaders
• Strong relationship-building and consultative sales skills
• Experience managing complex accounts across multiple locations
• Bachelor’s degree preferred

Travel: This is a field-based role with approximately 50–75% travel, typically involving customer visits throughout the Midwest (near Chicago) and surrounding regions.

Why This Opportunity:

• Work with a market-leading industrial technology platform
• Manage high-value strategic accounts rather than transactional sales
• Strong collaboration with engineering, service, and product teams
• Opportunity to influence major manufacturing operations and production processes
• Competitive compensation with quarterly incentive opportunities and uncapped upside

ABSOLUTELY NO SPONSORSHIP OF ANY KIND -- PLEASE DO NOT APPLY -- NO VISAS OR ANY TYPE OF SPONSORSHIP

Quality Manager

Must have strong experience in automotive manufacturing quality leadership (IATF 16949 OR TS 16949)

Position Overview

The Quality Manager leads the site’s quality function and ensures that products consistently meet internal standards and customer requirements. This role is responsible for managing quality personnel, driving continuous improvement initiatives, supporting production teams, and maintaining compliance with applicable quality systems and industry standards. The position works cross-functionally with operations, engineering, and leadership to maintain product integrity and address quality-related concerns throughout the manufacturing process.

Key Responsibilities

• Lead and develop the plant’s quality team by providing guidance, training, and ongoing performance feedback to ensure departmental goals are achieved.
• Direct daily quality activities including product inspections, issue resolution, and verification that manufactured products meet required specifications.
• Review and coordinate responses to customer and internal corrective actions, ensuring appropriate investigation, documentation, and follow-through.
• Analyze quality and production data to identify trends, investigate root causes, and support improvements to manufacturing processes.
• Partner with manufacturing and engineering teams to resolve product quality issues and improve overall process capability.
• Evaluate finished products and production processes to determine compliance with specifications, standards, and customer expectations.
• Investigate testing or measurement concerns by verifying calibration and functionality of inspection equipment and coordinating necessary corrective actions.
• Organize and interpret inspection results, historical quality data, and production records to support problem solving and decision-making.
• Communicate quality performance metrics through reports, charts, presentations, or other analytical tools for leadership review.
• Maintain and support the organization’s quality management system by ensuring policies, procedures, and documentation remain current and effective.
• Facilitate meetings or discussions focused on quality improvement initiatives, corrective actions, and process performance.
• Participate in internal and external quality audits and assist with follow-up actions to address findings or recommendations.
• Utilize a variety of inspection and measurement tools including micrometers, calipers, optical comparators, and related quality equipment.
• Maintain accurate documentation and records associated with quality activities and compliance requirements.
• Promote a clean, organized, and safe working environment while following company policies and operational procedures.
• Perform additional responsibilities as needed to support operational and business objectives.

Qualifications

• High school diploma or equivalent required; additional technical training or education related to quality, manufacturing, or engineering preferred.
• Previous experience in a quality leadership or supervisory role within a automotive manufacturing environment.
• Background in metal stamping, precision manufacturing, or similar industrial production processes is strongly preferred.
• Working knowledge of industry quality methodologies and core tools such as PPAP, FMEA, MSA, SPC, and APQP.
• Ability to interpret blueprints, technical drawings, GD&T, and product specifications.
• Proficiency using inspection and measurement equipment including calipers, micrometers, optical comparators, and vision systems.
• Strong analytical skills with the ability to evaluate data, identify trends, and drive corrective actions.
• Effective communication skills with the ability to collaborate across departments and clearly convey quality expectations.

Work Environment & Physical Requirements

• Position operates in both office and manufacturing environments.
• Requires the ability to stand, walk, bend, and move throughout a production facility.
• Use of hands and visual inspection tools required during portions of the workday.
• Occasional exposure to moving machinery or industrial equipment.
• Ability to travel periodically to customer or supplier locations when required.

Precision CNC Machinist

Location: On-site near Chicago, IL and Rockford, IL

Industry: Aerospace & Advanced Manufacturing

Employment Type: Full-Time (Direct Hire)

Compensation: $28.00–$35.00 per hour + 10% 2nd Shift Premium for evening schedule

Benefits: Full suite of benefits including health insurance, 401(k) with company match, paid holidays, PTO, and bonus opportunities.

Shifts Available: (Overtime available, with typical workweeks around 50 hours)

• 1st Shift: 6:00 AM – 4:30 PM
• 2nd Shift: 4:00 PM – 2:30 AM

A rapidly growing aerospace and precision manufacturing company is expanding operations and adding cutting-edge CNC machining capabilities at its facilities in the Chicago and Rockford areas. We’re seeking experienced Precision CNC Machinists to join a team focused on innovation, quality, and craftsmanship in high-specification manufacturing environments.

This role provides the chance to work with the latest multi-axis machining technologies and contribute to mission-critical components in aerospace, defense, and high-performance applications. If you're a setup-proficient machinist with strong attention to detail and experience working with tight tolerances, this opportunity is a strong match.

Key Responsibilities:

• Set up and operate 4- and 5-axis vertical milling machines from raw material through final part.
• Work with aerospace-grade materials including stainless steel, titanium, alloys, and high-performance plastics.
• Read and interpret complex engineering blueprints and GD&T symbols to ensure precision manufacturing standards.
• Modify and manipulate G-Code programs on Fanuc CNC machines.
• Design and adjust fixtures as needed to optimize machining performance.
• Maintain high standards of safety, cleanliness, and quality in a high-tech production environment.

What Sets This Role Apart:

• Be part of a high-growth team adding brand-new, state-of-the-art CNC machines.
• Clean, climate-controlled facility focused on quality, safety, and operator comfort.
• Join a dynamic team that values your expertise and work ethic, where collaboration fuels success
• Clear growth path and long-term stability in a high-demand industry.

What You Bring:

• Familiar with complex CNC milling setups
• Experience in industries like aerospace, defense, or precision manufacturing
• Advanced knowledge of GD&T, blueprint reading, and part inspection.
• Fanuc machine control experience strongly preferred.
• Ability to program or modify G-code and perform first-article inspections.
• Strong troubleshooting, fixture design, and machine optimization skills.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS

Vendor Account Manager

Location: Near Oak Brook, IL

Salary: $80,000 – $110,000

A well-established family-owned manufacturer of industrial water chillers and process cooling systems is seeking a Vendor Account Manager to support purchasing operations and supplier relationships. These chillers are used in advanced technology and industrial applications where reliable temperature control is critical.

This role plays a key part in ensuring the organization maintains strong vendor partnerships while keeping materials flowing to support manufacturing schedules. The Vendor Account Manager will work closely with engineering, operations, quality, and inventory teams to manage supplier performance, inventory planning, and purchasing strategy.

The ideal candidate is proactive, organized, and comfortable managing vendors, planning inventory, and coordinating cross-functionally in a manufacturing environment.

This position reports to the Director of Operations.

Key Responsibilities

Vendor Management

• Maintain professional communication with suppliers via phone and email while representing the company’s collaborative culture
• Organize annual meetings with key vendors to maintain strong relationships
• Coordinate discussions between vendors and engineering regarding new and existing components used in the company’s industrial water chiller systems
• Develop a working technical understanding of the parts you purchase and how they support chiller assemblies
• Present vendor scorecard feedback annually and collaborate on performance improvements
• Evaluate supplier performance to determine opportunities for alternative vendors based on quality, pricing, or reliability
• Work with engineering to approve new vendors and components when needed

Inventory & Purchasing Management

• Maintain appropriate inventory levels based on customer forecasts and vendor lead times
• Manage ERP data including safety stock levels and reorder points
• Purchase materials strategically to optimize price breaks, freight efficiency, and warehouse space
• Implement and manage vendor stocking agreements

Project Coordination

• Coordinate supplier-related project meetings
• Communicate project updates to internal teams and vendors
• Escalate schedule risks or delays to the Materials Manager when needed

Qualifications

• Experience in purchasing, supply chain, vendor management, or materials planning in a manufacturing environment
• Experience working with ERP/MRP systems
• Strong communication skills and ability to collaborate across engineering, operations, and suppliers
• Ability to manage multiple priorities with strong attention to detail
• Experience resolving supplier performance or supply chain issues
• Technical aptitude and comfort working with mechanical components or industrial equipment preferred

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace theflexibility to do your best work. Creating a career you love? It's Possible.

At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we're looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we'll explore your foundational skills and how you collaborate with AI.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

Pinterest is on a mission to improve the comprehensiveness and shoppability of ads on our platform. We're accomplishing this by expanding our advertising demand sources through partnerships with third-party ad platforms and working closely with Agencies and media companies who manage performance marketing budgets.

As a member of the Programmatic Sales & Operations team, you will play a pivotal role in driving Pinterest's advertising growth and revenue through a full-funnel sales strategy. As the primary partner to clients, you'll drive deal creation, oversee campaign setup, and ensure seamless launches. Leveraging data-driven strategies, you will proactively optimize performance, uncover growth opportunities, and deliver exceptional results that maximize client value and business impact. Through close collaboration with cross-functional teams, you'll help shape solutions that maximize business impact, streamline workflows, and deliver measurable results for advertisers at every stage of the funnel.

What you'll do:

• 
  
• Develop and execute full-funnel, programmatic sales strategies for top-tier clients, driving measurable business results across awareness, consideration, conversion, and retention.
  
• Build and maintain executive-level relationships with clients and agency partners, leading strategic deal negotiations, QBRs, and educational sessions focused on ad tech innovation.
  
• Serve as a subject matter expert on Pinterest's programmatic ad offerings and digital ecosystem trends, influencing media strategies and solution adoption.
  
• Advise on best practices in programmatic buying, data integration, measurement, and optimization to maximize campaign performance on Pinterest's platform.
  
• Serve as point of contact for programmatic campaigns working with Ops teams to manage deal creation, campaign setup, technical troubleshooting, and real-time optimizations.
  
• Leverage data-driven insights to craft actionable recommendations and guide clients toward sustained programmatic growth and ROI.
  
• Collaborate cross-functionally with Sales, Product, and Engineering teams, championing Pinterest's value in the programmatic marketplace and identifying new growth opportunities.
  

What we're looking for:

• 
  
• 8+ years in client-facing digital media sales roles, with deep expertise in programmatic advertising, ad tech, or media strategy.
  
• Advanced understanding of full-funnel digital advertising solutions, including brand, consideration, and conversion strategies, with specialized knowledge in search, shopping, display, or (social a plus).
  
• Proven track record of building and nurturing executive-level relationships with advertisers and agency programmatic centers, developing long-term strategic plans, and negotiating high-value partnership agreements to drive measurable business outcomes.
  
• Strong understanding of data and measurement solutions including Clean Rooms.
  
• Exceptional analytical and problem-solving abilities; skilled at translating data, macro trends, and campaign performance insights into actionable recommendations that fuel ongoing revenue growth.
  
• Strong consultative approach with the ability to educate, influence, and challenge executive stakeholders while crafting visionary and results-oriented media strategies.
  
• Excellent communicator and collaborator, thriving in fast-paced environments while ensuring operational excellence, seamless cross-functional teamwork, and project management success.
  
• Bachelor's degree in a relevant field such as digital media or sales, or equivalent professional experience.
  
  

• 
  
• This position is not eligible for relocation assistance. Visit ourPinFlexpage to learn more about our working model.
  
  

• 
  
• We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role.
  
• This role will need to be in the office for in-person collaboration 2 times per week and therefore needs to be in a commutable distance from our Chicago or New York Offices.
  

#LI-HYBRID

#LI-LP1

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity and incentive compensation. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

Our Commitment to Inclusion:

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace theflexibility to do your best work. Creating a career you love? It's Possible.

At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we're looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we'll explore your foundational skills and how you collaborate with AI.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

The Internal Identity & Access Management (I2AM) team is responsible for critical production infrastructure that provides a foundational notion of Identity and strong authentication and authorization controls across Pinterest. Our backend is primarily written in Golang, Python with some C++ while our frontend tools are written in React and TypeScript. We're looking for an experienced software engineer who will help us build robust tooling to define and evaluate access controls across production infrastructure. A security background is not necessary but ideal candidates will have familiarity with the problems or related spaces, such as Infrastructure or Identity.

What you'll do:

• 
  
• Help shape our identity and authorization controls for users, services and AI Agents.
  
• Design, implement, and maintain mission-critical software that will help us deliver robust IAM infrastructure and libraries to our customers.
  
• Collaborate with a variety of teams to build performant and resilient AAA (Authentication, Authorization, Auditing) platform controls into various high-traffic services including our AI Agents, online/offline data platforms, databases, service mesh (Envoy). and other critical infrastructure components.
  
• Represent the I2AM team across the Security Organization and with our X-org partners, including Networking, Data Platform, Cloud Platform, Agent Platform and product teams.
  
• Work with and mentor more junior engineers on the I2AM team.
  

What we're looking for:

• 
  
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
  
• 5+ years of software development experience.
  
• A history of building & operating large scale distributed systems.
  
• Past experience influencing technical architecture and roadmap adoption while working across other teams.
  
• Experience in some of the following areas is a strong plus:
  
  • 
    
  • Infrastructure provisioning tools (Terraform, Puppet, etc.)
    
  • Identity, Account Security, Authentication/Authorization (OAuth, SAML, RBAC) protocols
    
  • AWS or other public cloud infrastructure, containerization such as Kubernetes
    
  • Familiarity with networking protocols (Application layer)
    
  
  
  

In-Office Requirement Statement:

• 
  
• We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role.
  
• This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country.
  

Relocation Statement:

• 
  
• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
  

#LI-REMOTE

#LI-JT1

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

Our Commitment to Inclusion:

Product Design Engineer

Location: Chicago – Ravenswood Area

Type: Long-Term Contract (1+ Year)

Pay Rate: $38–$48/hour

Are you a detail-driven Product Design Engineer who enjoys refining and improving real-world products? This is an exciting long-term contract opportunity to work on high-impact mechanical products in a regulated environment—where precision, documentation, and thoughtful design updates truly matter.

This role is ideal for an engineer who thrives on modifying and enhancing existing designs based on testing and validation feedback rather than early-stage concept development. You’ll play a key role in strengthening product performance, reliability, and compliance.

What You’ll Do

• Modify and improve existing mechanical designs using SolidWorks
• Update engineering drawings, revisions, and controlled documentation
• Apply Design Control principles throughout the product lifecycle
• Support product updates driven by testing, validation, and prototyping results
• Work with mechanical assemblies featuring moving parts such as springs, collapsible mechanisms, and precision components
• Ensure compliance within a regulated industry environment

What We’re Looking For

• 3+ years of mechanical/product design experience
• Strong proficiency in SolidWorks (this is a must-have)
• Experience designing plastic parts and mechanical assemblies
• Solid understanding of engineering drawings and revision control
• Working knowledge of Design Controls
• Medical device experience and ISO 13485 familiarity preferred
• Experience in other regulated industries (aerospace, defense, etc.) is also highly valued

Why This Opportunity Stands Out

• Long-term, stable contract assignment (1+ year)
• Competitive hourly compensation
• Full employee benefits package including:
• Paid time off and paid holidays
• Three medical plan options
• Dental and vision coverage
• 401(k)
• Employee Stock Ownership (ESOP) plan

If you’re a hands-on mechanical engineer who enjoys improving complex products in a structured, quality-driven environment, this role offers the stability, technical challenge, and professional growth you’re looking for—right in the Ravenswood area of Chicago.

About ImmersiveTouch

ImmersiveTouch® is a leader in surgical planning and training solutions, leveraging cutting-edge virtual reality (VR) and augmented reality (AR) technologies to transform patient care. Our mission is to empower clinicians with precision tools that improve outcomes and redefine standards in healthcare. We partner with leading health systems and industry innovators to deliver immersive platforms that make surgery safer, faster, and more personalized.

Role Overview

We are seeking a Technical Project Manager to join our team. In this role, you will oversee end-to-end delivery of software and platform initiatives across AR/VR surgical planning products. You will partner closely with engineering, product management, QA, and clinical stakeholders to ensure successful execution of software features, platform enhancements, and customer deployments. While some projects involve integrating ImmersiveTouch solutions into hospital environments, the position spans a broader range of software project management responsibilities including planning, execution, release coordination, and cross-team alignment.

Responsibilities

Software Project Management

• Lead end-to-end management of software development projects, including new features, platform enhancements, and customer driven initiatives.
• Define project scope, schedules, milestones, dependencies, and resourcing in alignment with product and engineering leads.
• Facilitate Agile ceremonies such as sprint planning, standups, backlog reviews, and release readiness discussions.
• Track progress, identify risks, and drive cross-team alignment to ensure on-time delivery.
• Communicate project updates, timelines, and changes to leadership and stakeholders.

Cross-Functional Coordination

• Partner with product managers to clarify requirements, priorities, and acceptance criteria.
• Coordinate closely with software engineers, designers, and QA engineers to keep work flowing smoothly.
• Manage collaboration and communication between local and overseas teams.

Technical Coordination & Integration

• Coordinate integration of software modules developed by external partners or third-party vendors into the ImmersiveTouch platform.
• Ensure technical requirements, interface specifications, and integration timelines are understood across participating teams.
• Support internal engineering with organization of API, data exchange, and workflow interactions between modules.
• Assist with technical deployment tasks when solutions are delivered to hospital or enterprise environments, involving occasional collaboration with client IT teams.
• Track and facilitate resolution of integration-related issues through appropriate engineering teams.

Operational & Process Improvement

• Maintain clear project documentation, schedules, and workflows.
• Recommend improvements to project management processes, team communication practices, and tooling.

Qualifications

• Bachelor’s degree in engineering, computer science, or related technical field.
• 3+ years of experience in technical project management with a focus on system integration.
• Strong understanding of healthcare IT standards (HL7, DICOM) and interoperability.
• Experience managing distributed development teams (onshore and offshore).
• Familiarity with hospital IT infrastructure, networking, and security protocols.
• Experience with API integrations and SaaS deployments.
• Excellent organizational, communication, and problem-solving skills.
• Proficiency in project management tools (e.g., Jira, MS Project).

Why Join Us

• Work on groundbreaking AR/VR technologies that impact patient care.
• Collaborate with a passionate, innovative team in a fast-growing company.
• Competitive salary, benefits, and opportunities for professional growth.
• Be part of a mission-driven organization shaping the future of surgery.

Compensation and Benefits

• Base pay: $70K-$110K per year
• Performance-based bonus
• Medical, dental and vision insurance
• 401K savings plan
• Paid company holidays

About Ascendco Health

Hospitals today are under greater pressure to optimize health performance than ever before and balancing patients’ physical health with hospitals’ financial health is stressing the system. Ascendco Health is an emerging health tech company that uses a unique blend of data, software, and analytics to digitally transform the way surgical devices are purchased and managed. Fueled by collaboration and inspired by innovation, we take pride in challenging the status quo with energy that accelerates results and enhances patient safety and surgical efficiency.

Summary of the Role

The Client Success Engineer works at the intersection of software implementation, support, engineering, and education. In this role you will be the go to technical expert on how our software is deployed and used in a fast moving, complex, and critical healthcare environment. You will be instrumental in getting our solution successfully deployed, running smoothly, and continuously improving for our clients. Along the way you’ll create and revise technical content that empowers both our clients and internal teams to help themselves spread and drive maximum value from the Ascendco platform.

Responsibilities

• Work closely with our software engineering team to become an expert in our current software modules and new modules as they are developed
• Help with QA, documentation, and training as new modules are developed, deployed, and operationalized
• Be a central part of the communication feedback loop between the software engineering team, internal subject matter experts, and our clients as our software continues to evolve
• Work with client IT departments to communicate technical and security specifications for how our platform is deployed and supported
• Work closely with our client success managers to help with the technical/IT aspects of implementing our platform for clients
• Protect our software engineer’s time by helping our support team with level 2 / complex support requests
• Build documentation and educational materials for how our software is deployed and used
• Spend approximately 25% of your time traveling to work onsite with other Ascenders at client facilities to help with go lives and operationalizing new modules

Requirements

• Very good communication skills all around
• Strong attention to detail and excellent problem-solving skills with a demonstrated ability to self-motivate and follow through on projects
• Curiosity and excitement that computers and software are a “bicycle of the mind”
• Patience and empathy working with people and technology
• Very effective at prioritizing and managing multiple tasks simultaneously, while maintaining focus and achieving successful outcomes
• Capable of efficiently navigating and adapting to changing priorities and deadlines
• Work remotely and in shared tech space
• Passion for continuous learning and improvement