Engineering Journal Jobs in Oak Park, MI

132 positions found — Page 2

Embedded Software Project Lead
Salary not disclosed
Sterling Heights 3 days ago
This is an opportunity to join a fast paced program with DCS Corp’s U.S.

Army's Ground Vehicle Systems Center (GVSC) engineering group located in Warren, MI.

As an Embedded Software Project Lead, you will be hands-on in managing the execution of a technically advanced engineering team in the development of embedded military systems related to the Army Robotic and Autonomous Systems (RAS) including the Common Robotic System -Heavy (CRS-H), the Common Robotic System -Individual (CRS-I), and the Man-Transportable Robotic system (MTRS).

Essential Job Functions: Plan, track and manage progress of the Robotic and Autonomous Systems (RAS) projects.

Develop and manage project schedules and milestones, track and communicate progress in presentation form, manage scope and ensure all quality aspects are being satisfactorily met.

Act as an interface between Program Managers and the Technical Engineering team.

Provide leadership and guidance in the development and execution of requirements, design, implementation and test activities.

An understanding of programming languages and of systems/software lifecycle models is expected.

Required Skills: Due to the sensitivity of customer related requirements, U.S.

citizenship is required.

Bachelor’s Degree plus 12 years of experience in Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, or an applicable science degree such as Physics.

Must be able to obtain and maintain a DoD Secret clearance.

Experience developing project schedules, managing progress according to project plans and timelines.

Interface and communicate status to both technical and managerial audiences.

Basic understanding of Software Programming Languages such as C++, C#, C, etc.

and system/software release processes for embedded real-time software work products.

Familiar with systems and/or software architectures, requirements, designs as well as concepts of modularity, commonality and reuse.

Familiar with Real-Time Operating Systems.

Familiar with Configuration Management and Data Management activities and processes.

Familiar with milestone reviews such as Preliminary Design Reviews (PDRs), Critical Design Reviews (CDRs) and Test Readiness Reviews (TRRs).

Ability to communicate clearly in both written and oral form and develop and present presentation style statuses.
Not Specified
Electrical Estimator
✦ New
Salary not disclosed
Detroit, MI 1 day ago

Position Title: Sr. Project Estimator - Construction (Hybrid)

Location: Detroit, MI, USA, 48226

Duration: 12- months Contract on W2 (Possible extension)


Note*- What they are looking for:

  • Electrical Engineer or Electrical Master Journeyman
  • Strong construction/commercial project experience
  • Experience estimating electrical systems, including:
  • Underground and overhead systems
  • Transformer and inverter installations
  • Solar and renewable energy projects (preferred)
  • A minimum of 5 years of direct estimating experience specifically aligned to the above areas.


Position Description:

  • Assists the project management teams by developing, monitoring and updating estimates and/or an integrated project plan so that the project may be executed in the most efficient manner possible.
  • Applies methods and techniques, standards, processes, procedures, guidelines and templates, to efficiently manage, develop, and control project estimates.
  • Assignments are received in the form of results expected, within operating policies and procedures.
  • Incumbent has the discretion to select from alternative approaches; decisions may involve changes to normal work processes.
  • Span of control: 0; this is an individual contributor job.


Key Accountabilities and Responsibilities:

  • Assist project management teams by developing, monitoring, and updating project estimates.
  • Develop Rough Order of Magnitude (ROM) estimates, Budgetary estimates, Unit pricing, and Definitive (detailed) estimates.
  • Assist project management team in reviewing, design documents or scope packages for completeness.
  • Assist project management team in reviewing contractor and engineering estimates; validation of quantities and contractors/engineering estimates.
  • Review and challenge the submitted contractor bids for scope accuracy and optimal pricing
  • Review change orders for scope and cost accuracy.
  • Develop estimate details by WBS to cost load project schedules
  • Analyze costs; perform risk analysis, benchmarking, value engineering, constructability review, and claim analysis.
  • Provides expertise and develops methods and techniques, standards, processes, procedures, guidelines, and templates, for project controls organization, to support efficient development, management, control, and integration of projects plans.
  • Ensures that required project estimating and/or planning controls are appropriately implemented and maintained.
  • Ability to work in a 'team' and/or 'matrixed' structure, supporting multiple clients.


Minimum Education & Experience Requirements:

  • High School or GED, & 10+ years of job-relevant Electrical Journeyman estimating experience, or
  • Associate degree in Electrical Engineering, or a related field and the knowledge / capabilities typically acquired through 8+ years of job-relevant experience in estimating electrical systems . or
  • Bachelor’s degree in electrical engineering, or a related field and the knowledge / capabilities typically acquired through 6+ years of job-relevant experience in estimating electrical systems
  • Intermediate to advanced level skills in using Microsoft Excel


Other Qualifications Preferred:

  • 4+ years of understanding Electrical systems, reading plans, calculating labor/material costs and experienced in working on large construction projects,
  • preferably renewables (Solar, Wind, etc.)
  • Electrical Work (Substations, OH and UG cable work)
  • Estimating all project costs (i.e., engineering, design, project management, construction, commissioning, etc.)
  • Familiarity to intermediate level experience using On-screen take off, or any other estimating software.


Additional Information:

  • Location Requirement: Hybrid - Must be able to come on-site periodically (Tu, We & Th) and reside at a commutable distance from the work location in Metro Detroit and two days remote.
Not Specified
3DExperience Architect
🏢 HCLTech
Salary not disclosed
Dearborn, Michigan 2 days ago

HCLTech is looking for a highly talented and self-motivated 3DExperience Architect to join it in advancing the technological world through innovation and creativity.

Job Title: 3DExperience Architect

Job ID: 68964

Position Type: Fulltime

Location: Dearborn, MI

Key Responsibilities

PLM Architecture & Configuration

  • Architect, configure, and customize ENOVIA 3DExperience PLM solutions to support enterprise-level product lifecycle management requirements.
  • Perform data modeling, attribute creation, schema modifications, and configuration of ENOVIA business objects.
  • Evaluate and optimize PLM system performance, scalability, and integration readiness.

Technical Development

  • Develop and maintain PLM customizations using MQL, TCL, JPO, XML, and SQL.
  • Create integrations with CAD tools such as Creo and SOLIDWORKS.
  • Design and implement SOA services, REST/SOAP APIs, and web services for seamless integration with CAD, ERP, MES, and legacy enterprise systems.

Process Enablement & Engineering Support

  • Support engineering and manufacturing teams by mapping and configuring PLM solutions aligned with:
  • Engineering processes
  • BOM (Bill of Materials) Management
  • Change Management (ECR/ECN workflows)
  • Manufacturing process planning
  • Configuration and variant management

Migration & Data Transformation

  • Lead and execute PLM data migration activities from legacy systems to 3DEXPERIENCE using:
  • 3DEXPERIENCE Transition Assistant
  • EDAT (Engineering Data Assessment Tool)
  • DBDI (Database Data Import)
  • XPDMXML framework
  • Ensure data integrity, validation, reconciliation, and smooth transition into production environments.

Collaboration & Documentation

  • Work closely with cross‐functional teams including Engineering, IT, Manufacturing, and Program Management.
  • Create detailed technical specifications, design documents, test plans, and user guides.
  • Provide training, troubleshooting, and technical support to internal teams and stakeholders.

Required Skills & Qualifications

  • Strong expertise in ENOVIA 3D Architecture and 3DEXPERIENCE PLM configuration.
  • Experience with MQL, TCL, JPO, XML, SQL, and familiarity with CAD tools (Creo, SOLIDWORKS).
  • Solid understanding of SOA architecture, system interfaces, and enterprise application integration.
  • Deep knowledge of Engineering + Manufacturing processes, including BOM, revisions, configurations, and workflows.
  • Proven experience with data migration tools and PLM data transformation mechanisms.
  • Excellent problem-solving, communication, and collaboration skills.

Pay and Benefits

Pay Range Minimum: $114000 per year

Pay Range Maximum: $175000 per year

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

Compensation and Benefits

A candidate's pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

How You'll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

Not Specified
Account Program Management Coordinator
✦ New
🏢 TRG
Salary not disclosed
Troy, MI 1 day ago
No Visa sponsorship is available now or in the future.

Please no H1 or F1 or TN Visa's can be accepted at this time.

Position is Hybrid Remote working from the Troy, MI office 3 days per week.

Program Management and Sales Account Coordinator will have responsibility to monitor Program changes by maintaining PMO and Sales standards for the business unit, ensure that PMO deliverables are met, liaise between Sales and Customer Engineering and Production Launches, manage and lead monthly report-out meetings, and drive fulfillment of the 5 phase gate deliverables.

RESPONSIBILITIES

  • Overall support of regional PMO
  • Facilitate the continuation of Business Excellence in Program (BEP) functions and deliverables
  • Monitor, report and drive improvement for the program management key indicators (KPI’s)
  • Manage and lead monthly report-out (MPR) meetings
  • Coordinate Gate reviews and assist in customer PM launch at the manufacturing level
  • Drives development and improvement of PM methods and tools
  • Assist with Account Management activities
  • Assist with RFQs, pricing strategies, and commercial negotiations
  • Serve as primary commercial contact for all plant customers.
  • Monitor and review EDI releases in coordination with the Supply Chain team.

REQUIREMENTS

  • Bachelors Degree in Engineering, Supply Chain or Business
  • 2-5+ years experience in the Program Management or Sales / Account Management and Customer Liaison role.
  • 2+ years experience working for an automotive / commercial vehicle or defense supplier
  • Must have knowledge of Powertrain, Engine, Driveline related products (Propulsion systems) is required
  • Knowledge of basic commodity BOM related to Metal Stamping, Forging, Casting, etc. is required
  • Prior experience assisting with customer program launch for the manufacturing cycle (Quoting, SOP, Kickoff, Gate Reviews, etc.)
  • Understanding of basic quality principals including APQP and PPAP customer standards
  • Hybrid role work in office 3 days week and 2 days work from home per week
  • Ability to travel internationally or domestically by car or plane - 25%
  • Ability to work in a small team of 5 Sales and Account / Program Management professionals
  • To perform this job successfully, an individual must have good oral and written skills, must be able to vertically present information
  • Ability to analyze data and prepare reports, statements and cost projections.
  • Ability to read and comprehend basic engineering drawings (GD&T), correspondence, and memos, and write correspondence.
  • Analytical- Synthesize complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
  • Business Acumen- Understands business implications of decisions.
  • Knowledge of continuous improvement and quality standards of products for manufacturability.
  • Knowledge of engineering fundamentals, mechanical systems, automotive systems, and engine / powertrain systems.
  • Project Management- Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Strives to continuously improve expertise, knowledge and skills.
  • Strong Customer Service – Ability to manage difficult customers Responds promptly to their needs; Responds to requests for service and assistance; Meets commitments.

Not Specified
System Architect
✦ New
Salary not disclosed
Dearborn, Michigan 1 day ago

We're ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.

As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.

When you join ALTEN Technology USA, you'll collaborate on some of the world's toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.

Job Description:

Position Overview:

  • We are seeking a highly skilled and experienced Software Defined Vehicle (SDV)
  • System Architect to join our team.
  • The ideal candidate will play a pivotal role in designing and
  • implementing the architecture for our next-generation software-defined vehicles.
  • This role requires a deep understanding of automotive systems, software development, and system integration.

Key Responsibilities:

  • Requirements Analysis: Analyze customer and stakeholder requirements and derive system constraints for finding optimized solutions for software-defined vehicle systems.
  • Design: Develop and define overall system HLD for software-defined vehicle systems, ensuring key constraints like safety, security, privacy, regulatory compliance along with scalability, reliability, and performance in mind.
  • Apply a data-driven approach in evaluating design alternatives considering futuristic mindset and document the decisions.
  • Interface Development: Develop system interfaces for signal oriented or service-oriented Architectures using standard interface definition language (IDL) and create comprehensive API documentation.
  • System Modeling: Model system components using SysML/UML tools.
  • DFMEA: Own and craft DFMEAs through the standard development process.
  • Support product/feature validation and failure root cause analysis.
  • System Integration: Collaborate with cross-functional teams to integrate software with hardware components.
  • Verification and validation: Ensure quality and reliability of software and hardware through rigorous testing and validation processes.
  • Technical Leadership: Provide technical guidance and mentorship to engineers, ensuring best practices in software development and system design.
  • Automation and Quality Measures: Champion automation of software and system quality measures at all stages – requirements, design, development, and integration – leveraging tools and techniques like TDD, Gherkin (BDD), TestRail, and Google Test.

Qualifications:

  • Education: Bachelor's or Master's degree in computer science, Electrical or Electronics
  • Engineering, Mechatronics, Robotics, or a related field.

Experience:

  • Minimum of 8 years of experience in software architecture, system design, and integration within the automotive industry.
  • 5 years of experience in Systems Engineering, preferably in the Automotive domain.
  • 5 years of proven working experience in Software Engineering – embedded.
  • 3 years of programming experience in C / C++ / Python.
  • 3 years of work experience in Agile project involvement.
  • Familiarity with ASPICE, ISO 26262, and SAE standards.
  • Familiarity with connected vehicle distributed systems, embedded automotive development boards (Qualcomm, Renesas, NXP, etc.).
  • Knowledge of SysML and modeling language/tools.
  • Automotive domain experience in component-level system design and integration using automotive network technologies (LIN, CAN, Ethernet)
  • Knowledge of AUTOSAR software stack, Android software stack, domain controller architecture, and software-defined architecture.
  • Knowledge of communication protocols like MQTT, gRPC, SOME/IP.
  • Experience with unit, integration, regression, user testing, and load testing.
  • Exceptional analytical and problem-solving skills.
  • Excellent leadership and interpersonal skills.
  • Great collaboration and communication skills.

Preferred Qualifications:

  • Experience in hands-on development and troubleshooting of embedded systems.
  • Experience in functional safety and cybersecurity.
  • Understanding of SOLID design principles and clean code practices.
  • Experience with CI/CD tools and developing automation frameworks.
  • Knowledge of service-oriented architecture concepts, and microservices architecture principles.

Why Join Us:

  • Opportunity to work on cutting-edge technology in the automotive industry.
  • Collaborative and innovative work environment.
  • Competitive salary and benefits package.
  • Career growth and development opportunities.

ALTEN Technology is an Equal Opportunity Employer. Our Policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.

Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.

Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.

Not Specified
Information Technology Professional
🏢 US Navy
Salary not disclosed
Detroit, MI 6 days ago
When warfare moves at the speed of technology, we need personnel who can always keep us one step ahead of our enemies. As an Information Professional Officer, you lead your team of Enlisted Information Systems Technicians to ensure the delivery of communications capabilities by operating, maintaining and securing our networks around the globe. Assist with top secret cyberwarfare missions and discover tactical and strategic advantages afloat and ashore. IPO is a big job, but your team will always have your back.

Want to start your journey with the Navy?

Apply Now

Officer None

What to Expect

Information Professional Officer

More Information

Responsibilities

Information Professional Officers (IPOs) oversee the seamless operation of the global Naval network environment. Their responsibilities include:

  • Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
  • Driving interoperability with joint, allied and coalition partners
  • Building professional excellence through education, training and certification and milestone qualifications
  • Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
  • Helping to develop and deploy information systems, command and control and space systems
  • Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
  • Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology


Work Environment

Information Professionals serve in challenging roles of increasing scope and responsibility both afloat and ashore. This could include:

  • Serving as part of Battle Group staffs on ships at sea
  • Working in C4I/Space/Surveillance on shore tours
  • Serving on major Navy and joint staffs
  • Serving in command of key communication and surveillance facilities around the globe


Training & Advancement

Those pursuing an Information Professional Officer position are required to attend Officer Candidate School (OCS) in Newport, RI.

Upon completion, candidates typically attend a five-week IP Basic Course of instruction in Pensacola, FL, before or during their initial assignment. IPOs must complete specific qualifications as part of their training during Fleet tours and are expected to pursue advanced education opportunities.

Promotion opportunities are regularly available but competitive and based on performance.

Post-Service Opportunities

Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian sector.

Education Opportunities

Wherever you are in your professional career, the Navy can help ease your financial burdens and advance your career with generous financial assistance and continuing education programs. Beyond professional credentials and certifications, Information Professional Officers can advance their education by:

  • Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
  • Completing Joint Professional Military Education (JPME) at one of the various service colleges

Postgraduate education is important to the success of the Information Professional. Most IPs will complete a master's degree in C4I, space, information systems, computer science or modeling and simulation.

There's also potential to pursue a graduate certificate, DoW certifications, federal executive fellowships and information assurance scholarships and internships.

Qualifications & Requirements

A degree from a four-year college or university is a minimum educational requirement to become a Commissioned Officer. Candidates seeking an Information Professional Officer position must have a bachelor's degree from a regionally accredited institution in a technical field, preferably in one of following fields: Information Systems, Electrical Engineering, Computer Engineering, Information Operations, Computer Science, Systems Engineering, General Engineering.

All candidates must also be: U.S. citizens, willing to serve worldwide, eligible for a Top Secret/Sensitive Compartmented Information (SCI) security clearance and qualified for sea duty.

General qualifications may vary depending upon whether you're currently serving, whether you've served before or whether you've never served before.

Part-Time Opportunities

There are part-time opportunities available as an Information Professional Officer.

Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Professional Officers in the Navy Reserve typically work at a location close to their homes.

For annual training, Information Professional Officers may serve anywhere in the world, whether on a ship at sea or at bases and installations on shore.

Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.

Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.

Information Professional Officers in the Navy Reserve serve in an Officer role. Before receiving the ongoing professional training that comes with this job, initial training requirements must first be met.

For current or former Navy Officers (NAVET): Prior experience satisfies the initial leadership training requirement - so you will not need to go through Officer Training again.

Officers who previously held a commission in another United States Military Service, National Oceanic and Atmospheric Administration, Public Health Service, or United States Coast Guard are exempt from attending ODS or LDO/CWO Academy.

Compare Navy Careers

See how a career as an Information Professional Officer compares to other Navy jobs.
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Not Specified
Electrical System Engineer
🏢 Akkodis
Salary not disclosed
Madison Heights, MI 3 days ago

Electrical Systems Engineer

Location: Madison Heights, Michigan

Salary Range: $125,000/year to $140,000/year; The salary may be negotiable based on experience, education, geographic location, and other factors.


Job Summary

This position leads the design and development of electrical control systems for vehicle applications, bridging customer requirements with technical solutions. The role combines electrical engineering, embedded software development, and systems integration expertise to deliver tested, production-ready control systems while maintaining direct customer engagement throughout the development lifecycle.


Job Functions:

  • Capture and document customer system/hardware/software requirements
  • Design and develop system wiring, including wiring schematics, conductor, connector and terminal selection
  • Specify, design and develop control system electronics hardware, sensors, and actuators
  • Design, develop, and verify software and control algorithms to meet requirements
  • Perform data analysis and system control tuning/calibration
  • Perform system testing and troubleshooting, ensuring a control system meets requirements
  • Effectively interface with co-workers and customers in meetings

Minimum qualifications:

Bachelor's degree in electrical engineering, computer engineering, mechanical engineering, or computer science

  • Minimum 5 years of post-graduate working experience in controls (automotive or military vehicle level preferred)
  • Experience with at least one of the following software languages: MATLAB/Simulink/State flow, C, or C++
  • Experience with CANbus, Serial, and Ethernet communications
  • Ability to read, understand and create electrical schematics, and a good understanding of electrical and electronics basics
  • Excellent verbal, written, and interpersonal skills, including the ability to write concise technical reports
  • Initiative to work independently and handle several assignments simultaneously
  • Able to manage time to ensure projects are completed by deadline
  • Ability to independently absorb new technical assignments
  • Must be willing to support limited travel
  • US Citizen


If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at


Equal Opportunity Employer/Veterans/Disabled


Benefits offerings include but are not limited to:

  • 401(k) with match
  • Medical insurance
  • Dental Insurance
  • Vision assistance
  • Paid Time Off


To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance

Not Specified
Service Delivery Manager
✦ New
Salary not disclosed
Franklin, MI 1 day ago

Company Description

National Technology Management (NTM) has been delivering AI-driven Managed IT and Cybersecurity solutions since 1997. With a focus on innovation, commitment, and excellence, NTM protects organizations against accelerating cyber threats through 24/7 managed cybersecurity and proactive threat detection. By utilizing AI-powered tools, automation, and streamlined solutions, NTM helps businesses elevate efficiency, drive revenue growth, and optimize technology performance while minimizing risk. Headquartered in Franklin, MI, NTM partners with multi-location businesses and compliance-focused industries that prioritize measurable outcomes and technological optimization.


Service Delivery Manager (SDM)

Reports To: Integrator / COO

Environment: Mid-Market / Enterprise MSP (Multi-client, SLA-driven operations)

Direct Reports: Service Desk Lead, Project Manager / Delivery Lead, Field Service Technicians



Position Summary

The Service Delivery Manager (SDM) is responsible for end-to-end IT service delivery across a mid-market/enterprise MSP environment. This role ensures consistent SLA performance, operational stability, and high-quality customer experience across all managed accounts.

The SDM acts as the primary operational owner of service health—balancing people leadership, escalation management, process discipline, and cross-functional coordination with engineering and project delivery teams.

A key expectation of this role is driving continuous optimization through automation, tooling, and AI enablement to improve efficiency, scalability, and service quality.

This is a highly visible leadership role requiring strong structure, calm decision-making, and the ability to drive accountability across technical and service teams.



Core Responsibilities

Service Delivery & SLA Performance

  • Own day-to-day MSP service performance across all clients
  • Monitor SLA adherence, ticket aging, backlog health, and service quality metrics
  • Leverage dashboards, analytics, and AI-driven insights to proactively identify risks and trends
  • Drive continuous optimization of service workflows to improve resolution speed and efficiency
  • Serve as final escalation point for service-related issues



 

Customer Experience & Escalations

  • Ensure consistent, predictable, high-quality customer experience
  • Lead resolution of high-severity escalations with urgency and professionalism
  • Utilize automation and knowledge systems to improve response consistency and speed
  • Ensure all escalations are properly documented, resolved, and communicated
  • Partner with Account Management on QBRs and strategic client reviews, incorporating service insights and improvement opportunities



Team Leadership & Accountability

  • Lead and develop Service Desk, Field Technicians, and Project/Delivery resources
  • Drive adoption of automation tools and AI-assisted workflows within the service team
  • Conduct regular 1:1s, performance reviews, and coaching sessions
  • Build a culture of accountability, continuous improvement, and operational excellence
  • Enable teams to reduce manual effort through standardization and intelligent tooling



Operational Excellence, Automation & Process Governance

  • Enforce SOPs, runbooks, security policies, and documentation standards
  • Identify and eliminate inefficiencies through process optimization and automation
  • Maintain PSA hygiene (time entry accuracy, ticket classification, billing integrity)
  • Own service cadences including daily huddles and weekly operations reviews
  • Continuously improve service delivery processes with a focus on scalability and repeatability
  • Champion the use of AI and automation to reduce ticket volume, accelerate resolution, and improve consistency



Engineering & Cross-Functional Coordination

  • Partner with Engineering leadership to ensure service stability and support alignment
  • Collaborate on automation initiatives, platform optimization, and tool stack effectiveness
  • Coordinate on incident response, platform health, and technical debt reduction
  • Identify opportunities for AI, scripting, and workflow automation to improve service delivery efficiency
  • Ensure engineering resources supporting service delivery are effectively prioritized



Onboarding & Project Oversight

  • Ensure new client onboarding is consistent, predictable, and well-executed
  • Incorporate automation and standardized processes into onboarding to reduce variability and risk
  • Oversee Project/Delivery function to ensure:
  • On-time implementation
  • Clear communication
  • Margin protection
  • Minimal post-onboarding escalations
  • Continuously refine onboarding to reduce manual effort and improve speed to steady state



Capacity, Optimization & Resource Planning

  • Manage staffing levels and resource allocation across service teams
  • Use data, forecasting, and automation to optimize resource utilization
  • Proactively address workload imbalances and capacity constraints
  • Improve efficiency through workload distribution, tooling, and process improvements
  • Ensure service coverage aligns with SLA requirements and organizational growth



Key Performance Indicators (KPIs)

  • SLA compliance rate
  • Ticket backlog health & aging metrics
  • Escalation frequency and resolution time
  • Onboarding success rate
  • Customer satisfaction (CSAT/NPS)
  • PSA data accuracy and operational compliance
  • Automation adoption rate and efficiency gains (e.g., reduced ticket volume, improved resolution time)



Ideal Candidate Profile

  • Calm, structured leader who performs well under pressure
  • Strong operational and process discipline mindset
  • Data-driven decision maker with strong analytical instincts
  • Experience driving automation, process optimization, and AI adoption in service environments
  • Proven ability to lead technical and service delivery teams
  • Excellent communicator and trust-builder with clients and internal teams
  • Experienced in MSP, IT services, or enterprise IT operations environments


Not Specified
P&ID Designer / Process Engineer
Salary not disclosed
Troy, MI 2 days ago

We are seeking a highly skilled and detail-oriented P&ID Designer or Process Engineer to join our engineering team. The ideal candidate will have hands-on experience in creating and revising Piping and Instrumentation Diagrams (P&IDs) using AutoCAD, Revit, and Plant 3D, with a strong understanding of ISO and industry standards. This role is critical to ensuring accurate documentation of process systems for industrial, manufacturing, or energy projects.


Key Responsibilities:

  • Design and revise P&IDs for process systems in compliance with ISO and project-specific standards.
  • Collaborate with mechanical, electrical, and process engineers to ensure accurate system representation.
  • Use AutoCAD Plant 3D and Revit to model piping layouts, instrumentation, and equipment.
  • Maintain and update engineering documentation, including BOMs, datasheets, and control narratives.
  • Conduct quality checks and ensure drawings meet regulatory and safety requirements.
  • Support project teams during design reviews, construction, and commissioning phases.
  • Integrate P&IDs with 3D models and databases for intelligent documentation and asset tracking.



Qualifications:

  • Bachelor’s degree in mechanical, Chemical, or Industrial Engineering (or equivalent experience).
  • 3+ years of experience in P&ID design or process engineering.
  • Proficiency in AutoCAD, Revit, and Plant 3D.
  • Strong knowledge of ISO standards and ANSI/ISA instrumentation symbols.
  • Familiarity with process control systems and industrial equipment.
  • Excellent attention to detail and organizational skills.
  • Strong communication and collaboration abilities.


Preferred Skills:

  • Experience with SmartPlant P&ID or AVEVA Diagrams.
  • Knowledge of BIM workflows and integration.
  • Understanding of process safety and HAZOP documentation.
  • Ability to automate tasks using scripts or macros in CAD environments.
Not Specified
Senior Mechanical Engineer
✦ New
🏢 Yochana
Salary not disclosed

Job Summary:

Our Client has a full-time opening for a Senior Mechanical Engineer to join our Mechanical Engineering team. This position can be based in either our Farmington Hills, MI or Toledo-Maumee, OH office. The Senior Mechanical Engineer will provide technical leadership and project oversight on complex projects within the healthcare and higher education markets, with additional exposure to industrial and municipal projects. This role requires a self-motivated professional with strong leadership, planning, and communication skills who can serve as a trusted client partner while mentoring and developing junior staff.


Desired Education:

Bachelor of Science degree in Mechanical Engineering from an ABET-accredited program.


Desired Job Experience:

  • Minimum of 10 years of experience in the Architectural/Engineering (A/E) consulting business.
  • Licensed Professional Engineer (PE).
  • Demonstrated experience leading mechanical design efforts for healthcare or higher education projects; industrial or municipal experience a plus.
  • Ability to lead and manage mechanical design teams through all phases of project delivery.
  • Experience acting as a project manager or engineering lead, including managing budgets, schedules, and work assignments.
  • Proven ability to serve as the primary client contact with strong communication and organizational skills.
  • Experience pursuing new work, developing client relationships, preparing proposals, and participating in interviews.
  • Proficiency with Revit Building Information Modeling software.
  • Proficiency with Microsoft Office products.
  • Demonstrated ability to mentor and support the development of junior staff.
  • Strong coordination skills across architectural, structural, electrical, and civil disciplines.
Not Specified
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