Engineering Journal Jobs in Millbrae, CA

About Us

We’re ClosedWon Talent, a sales & go-to-market recruiting agency that specializes in working with fast-growing startups. If you're exploring your next move, we might have just the opportunity for you...including this one!

About The Company

We're helping a Seed-stage developer productivity startup hire their first two Founding Account Executives in San Francisco.

They’re building a platform for engineering leaders that goes beyond dashboards and vanity metrics. It analyzes real workflow data across the development stack and surfaces clear, actionable guidance on how teams can ship faster, reduce friction, and improve outcomes. This is sold as expertise and insight, not just another tool.

The Role

• Title: Founding Account Executive
• Report to: Founder
• Location: Hybrid in SF
• Comp: $100K–$150K salary, $200-300k OTE, plus equity

You’ll own full-cycle new business:

• Generate your own pipeline
• Work inbound leads
• Run discovery with engineering leaders
• Close mid-market and enterprise deals
• Help define how sales gets done

ACV ranges:

• $15K–$40K typical mid-market
• $50K+ enterprise entry point (with expansion upside later)

You’ll get a mix of faster-moving cycles and more strategic, multi-stakeholder deals.

Who They’re Looking For

Must-haves:

• Proven ability to generate pipeline in a scrappy environment
• Comfortable selling to technical buyers, especially engineering leaders
• Operates well with low process and high ambiguity
• High ownership mentality. Willing to do the unglamorous work

Nice-to-haves:

• Experience selling into engineering orgs or dev-adjacent tools
• Some technical or analytical exposure
• Evidence of fast progression or internal promotion
• Creative GTM experience: events, conferences, network selling, scrappy outbound motions

Job Title: Senior Technical Account Manager

Location: San Francisco Bay Area, California

Duration: Direct Hire

Salary: $170K Base Plus 40% Bonus Plus Excellent Benefits

Job Summary

We are seeking a seasoned Senior Account Manager with a strong track record in technical sales to join our dynamic team in Silicon Valley. The ideal candidate has strong industry knowledge, a consultative sales approach, and the ability to manage complex customer relationships in a fast-paced, innovation-driven environment.

This position will have a strong focus on emerging markets including AI infrastructure, Data Centers, power electronics, semiconductors, advanced electrical materials, and EV. The Senior Account Manager responsibilities include pipeline development, business planning, product marketing strategy, portfolio management, and production forecasting.

Knowledge, Skills & Abilities (KSAs)

• Ability to understand and use product management tools (ROI calculations, lifecycle management, forecasting)
• Ability to communicate effectively, orally and in writing; strong cross-cultural communication skills
• Strong people skills and the ability to influence cross-functional teams
• Knowledge of business and product development principles, including engineering, operations, QA, sales, and CS
• Technical familiarity with electrical materials, magnetic materials, power electronics, thermal technologies, semiconductor-adjacent components, and/or Data Center systems supporting AI hardware
• Ability to understand customer technical requirements and translate them into product specifications and business strategies

Essential Job Functions

• Develop and execute strategic account plans to drive revenue growth across key enterprise and mid-market clients
• Manage the entire sales cycle from qualification through contract negotiation and closing
• Build trusted relationships with clients, acting as a technical and business advisor
• Collaborate with cross-functional teams—including engineering, marketing, and product management—to deliver tailored solutions
• Analyze market trends, competitor activities, and customer needs to identify new opportunities
• Provide accurate forecasts and maintain CRM data integrity
• Represent the organization at industry events, trade shows, and client meetings
• Use personal judgment and initiative to develop solutions for sales, customer service, and marketing challenges
• Assist with customer issue escalation and resolution
• Coordinate with R&D and engineering on technical requirements related to thermal management, magnetic materials, electrical materials, semiconductors, and power electronics
• Serve as liaison between customer and vendors/suppliers/factories throughout product lifecycle for issues related to pricing, quality, design, costs, and delivery

Qualifications

• Bachelor’s degree in Engineering, Business, or a related field (Master’s preferred)
• 5–10+ years of experience in technical or enterprise sales, preferably in hardware
• Proven success managing large, complex accounts and multimillion-dollar deals
• Strong communication, negotiation, and relationship management skills
• Technical aptitude with the ability to translate complex solutions into clear business value
• Ability to work well in a cross-cultural environment

Position

Our client is seeking a highly versatile, strategic, and "hands-on" communications professional to join our team. Reporting to the Senior Director of Corporate Communications, you will be a key driver in executing internal and external communication strategies. We need a critically-minded individual with a positive, “can-do” attitude who thrives in a fast-paced environment, possesses a natural bias for action, and is ready to to think strategically one hour and roll up their sleeves to draft an intranet feature, manage a website update, or plan a photoshoot the next.

The ideal candidate has a background in science but has built a career in science journalism and/or biopharma corporate communications. The individual is organized, detail-oriented and can work cross-functionally to develop flawless content across a range of communications channels.

This is a hybrid role with 3-4 days expected onsite.

Duties

• Provide well-written and clear communications spanning intranet features, newsletters, social media, videos, and other engagement platforms.
• Proactively manage company intranet and external website updates.
• Support external communication campaigns.
• Coordinate photoshoots and film shoots.
• Provide ongoing creative ideas to ensure organizational messaging is forward-looking and innovative.
• Develop and foster relationships across the organization.

Qualifications and Skills

• Bachelor's degree in a scientific field combined with professional experience or a degree in Communications or Journalism.
• 5-8 years experience within biotech, pharma or life sciences. Agency experience is a plus.
• Adept at managing internal stakeholders and capable of juggling multiple projects while delivering high-quality, accurate communications to meet deadlines.
• Outstanding writing, editing and storytelling skills; proven ability to synthesize complex and sometimes voluminous content into clear, compelling messages, regardless of the subject matter.
• Comfortable working with senior leaders and cross-functional teams, providing both counsel and hands-on execution.
• Understanding of confidentiality, sensitivity around material non-public information.
• Great attention to detail.
• Be a collaborative team player.
• Adobe Illustrator, InDesign, and Photoshop skills are a plus.

Shaw Bakers is growing! As a national leader in the commercial Premium Artisan Bakery category, we are searching for an experienced Product Developer to join our dynamic team, bringing their pastry/baking culinary expertise to our innovation group.

The candidate will bring extensive knowledge in bakery product development, with a strong focus on lamination techniques, and a proven track record in creating innovative products from concept to commercialization. They will have experience demonstrating both creativity and rigorous technical expertise with industrial food product development. Experience with cookies, bread, or brioche is a plus.

The role involves a mix of office work, lab/kitchen testing, production facility trials, along with visits to suppliers and customers, requiring a self-starter with strong leadership, communication, and collaboration skills. Bi-lingual skills in Spanish and English are highly valuable but not required.

This role is a full-time, onsite position in South San Francisco and we are open to relocation for an experienced candidate.

What You'll Do

• Product Development: Lead the end-to-end development of innovative bakery products, from ideation to market launch, ensuring alignment with customer requirements and brand standards.
• Recipe Development: Create and refine detailed paper recipes, including advanced costing, strategic sourcing of ingredients, and proposed labor assumptions, while optimizing for industrial process capabilities and scalability.
• Documentation: Document formulas, initial cost of goods, labor assumptions, and production processes, ensuring accurate and up-to-date batch sheets.
• Industrial Pilots: Design and oversee industrial pilot tests in production facilities, organizing up-front test-runs to anticipate potential issues, advise on formula adjustments or needed investments, and optimize processes for consistent quality at scale.
• Product Quality: Establish and document quality control measures to ensure product consistency and excellence. Define corrective actions with managers and ensure their implementation across departments. Oversee documentation of any production process changes.
• Continuous Improvement: Identify opportunities to enhance processes with a continuous improvement mindset, driving efficiency and quality across development and production stages.
• Cross-Functional Leadership: Collaborate with operations, packaging engineers, sales, supply chain, and FSQA (Food Safety and Quality Assurance) teams to drive seamless product execution and process improvements.
• Equipment Strategy: Partner with the engineering team to evaluate and recommend new equipment to enhance product development and production efficiency.

Who You Are

• Education: Degree in Food Science, Bakery Science, Engineering, or a related field is preferred, or equivalent professional experience.
• Bakery Expertise: Professional experience (3+ years) in bakery product development, with advanced expertise in lamination techniques. Experience with cookies, bread, or brioche is a plus.
• Creative and Technical Excellence: Proven ability to blend traditional baking savoir-faire with an engineering mindset to deliver innovative, high-quality products in an industrial setting.
• Self-Starter and Leadership: Demonstrated ability to independently initiate and drive projects to completion, with strong leadership skills to guide teams and influence cross-functional stakeholders.
• Humble and Collaborative: A team-oriented mindset with humility, fostering positive relationships and effective collaboration with operations, packaging, sales, supply chain, and FSQA teams.
• Industrial Process Mastery: Comprehensive understanding of industrial food production processes and equipment, with a focus on performance, scalability, and optimization.
• Analytical Expertise: Proficiency in recipe costing, ingredient sourcing, labor assumptions, process optimization, and documentation of formulas and production processes.
• Quality and Food Safety: Knowledge of quality control measures, Good Manufacturing Practices (GMP), and microbiological testing to ensure product safety and shelf life.
• Communication and Mobility: Strong interpersonal skills for engaging with suppliers and customers during visits, and adaptability to work across office, lab/kitchen, and production environments. Ability to lift 30 lbs. as necessary, over 50 lbs. with assistance.
• Language: English required; Spanish is highly valued.

Who We Are

We are the proud artisans behind San Francisco's beloved bakery brand, La Boulangerie, charting a path towards a nationwide presence in the world of CPG. Established in 1996 by French baker Pascal Rigo, La Boulangerie swiftly earned its place as a household name across California. Our unwavering mission from day one has been to bring a little taste of France, with delicious and nutritious food, to as many people as possible.

Fueled by our Bay Area roots, thriving neighborhood cafes, and historical successes, we embark on an exciting journey into larger-scale CPG and wholesale opportunities. Through our past endeavors with industry giants like Starbucks, to today's strategic partnership with Premium Brands, we're forging ahead with creativity and innovation, ensuring that our artisanal baked goods can be accessible to all.

We manage branded products under La Boulangerie and private label products under Shaw Bakers, powered by one united and mighty team. We are bakers and innovators. We are food lovers dedicated to bringing delicious & nutritious food to as many people as possible, making a range of products from breads, pastries, sandwiches, and snacks.Our goal is to balance continual innovation while maintaining French standards for quality and technique.

Today, our customers can sample decadent viennoiserie, mouthwatering sandwiches, and artisanal breads from one of our San Francisco cafes, or pick up their favorite loaf of Croissant Toast and Ham & Swiss Croissants from several fine retailers across the Bay Area and beyond...and we are just getting started!

Responsibilities:

• Ensure all design control activities for new and updated products meet company procedures and global regulatory requirements.
• Lead risk management activities, including hazard analysis, FMEAs, and risk documentation.
• Support sterilization and biocompatibility assessments.
• Own and maintain design control documentation.
• Partner with R&D, Regulatory, Manufacturing, and Project Management to ensure quality is built into every stage of product development.
• Maintain accurate test, validation, and risk records and report progress to leadership.
• Support regulatory submissions (e.g., 510(k), CE Mark).
• Lead root cause investigations and corrective actions related to design issues.
• Support complaint investigations, nonconformances, and CAPAs after product launch.
• Conduct DHF audits to ensure phase completion requirements are met.
• Review and approve engineering documents and test reports.
• Identify opportunities to improve product quality, reduce cost, and increase efficiency.

Requirements

• Bachelor’s degree in Engineering or related field.
• 10+ years of quality engineering experience in medical devices, including new product launches.
• Experience with sterilization and biocompatability
• Strong knowledge of design controls, risk management, and medical device regulations (FDA, ISO, IEC).
• Experience with verification & validation (V&V) and FMEAs.
• Strong problem-solving and statistical analysis skills (e.g., Minitab, JMP).
• Detail-oriented with strong documentation skills.
• Quality certifications (CQE, CSQE, Six Sigma) are a plus.

With data being the fuel that drives our future - our strategies, policies, and business successes around data will define our future growth prospects. Unlocking the value available through the innovative use of data on behalf of consumers, businesses, and communities is key to our future. With our ongoing commitment to Visa’s Data Values and the responsible use of data, we at Visa have a bold vision to continue to grow and accelerate our data-

The AI Products & Analytics team under the Global Data Office is creating the next generation of scalable and responsible AI, ML and Data solutions and products to solve client and consumer problems. We are a cross‑functional team of data scientists, product/program managers, data engineers and ML Engineers focused on generating value for the payment ecosystem. We are dreaming of the next generation of AI features and products, Agentic AI solutions and high‑quality analytics and data science support for our internal partner teams.

This position is in the AI Practices & COE sub‑team under the AI Products & Analytics team, focused on AI Transformation of the Global Data Office. The AI Transformation program aims to accelerate operational efficiency and foster innovation through targeted automation. By deploying scalable AI solutions to existing time‑consuming workflows with high potential for AI disruption, this will ensure measurable, sustainable benefits across the Global Data Office.

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• Design and implement agentic AI workflows to automate multi‑step tasks and drive business impact.
  
• Integrate predictive, generative, and prescriptive AI models into enterprise processes for decision support and efficiency gains.
  
• Apply ML, deep learning, and NLP techniques to diverse datasets, building scalable, secure data pipelines for AI training, inference, and monitoring.
  
• Collaborate with product managers, engineers, and domain experts to embed AI solutions into operations.
  
• Define, track, and report KPIs to measure productivity improvements, cost savings, and accuracy gains.
  
• Validate AI impact through experimentation frameworks such as A/B testing and performance benchmarking.
  
• Document workflows, models, and processes to ensure knowledge sharing and adherence to best practices.
  
• Stay current on emerging AI frameworks and LLM‑based automation, prototyping innovative solutions for rapid adoption.
  
• Communicate complex technical concepts clearly to technical and non‑technical stakeholders, fostering cross‑functional collaboration.
  

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Relocation assistance is not provided for this role.

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• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD).
  

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• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD).
  
• 2+ years of hands‑on work experience with process/workflow automation and experience deploying Agentic AI solutions.
  
• Advanced Degree with specialization in AI, Computer Science, Data Science, Engineering, Statistics or a highly quantitative field.
  
• Strong technical proficiency in machine learning and AI frameworks, including TensorFlow, PyTorch, scikit‑learn, and Hugging Face Transformers.
  
• Experience with agentic AI and orchestration tools such as LangChain, LlamaIndex, or similar frameworks for multi‑step task automation.
  
• Solid data engineering skills, including SQL, Spark, Databricks, Airflow, Kafka, and ETL/ELT pipeline development.
  
• Proficiency in Python (primary) and familiarity with Java, Scala, or R.
  
• Experience with cloud and MLOps practices, including CI/CD, model monitoring, retraining pipelines, and containerization (Docker, Kubernetes).
  

Work Authorization: Permanent Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5‑10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 137,400.00 to 193,750.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job‑related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Position Overview

The Water/Wastewater Estimator will be responsible for preparing accurate and competitive cost estimates for heavy civil infrastructure projects. This role requires strong analytical skills, in-depth knowledge of water and wastewater construction, and the ability to collaborate effectively with project managers, engineers, subcontractors, and suppliers.

Key Responsibilities

• Analyze plans, specifications, geotechnical reports, and contract documents for water and wastewater infrastructure projects
• Prepare detailed quantity takeoffs and cost estimates for treatment plants, pipelines, pump stations, and related facilities
• Solicit and evaluate subcontractor and supplier quotes
• Develop conceptual and hard-bid estimates
• Identify project risks and value engineering opportunities
• Participate in pre-bid meetings and site visits
• Maintain organized bid documentation and estimating databases
• Support project handoff to operations team upon award

Qualifications

• 5+ years of estimating experience in water/wastewater or heavy civil construction
• Strong knowledge of treatment plant construction, underground utilities, mechanical piping, and concrete structures
• Proficiency with estimating software (e.g., HCSS HeavyBid, Bluebeam, PlanSwift, or similar)
• Ability to read and interpret civil, structural, and mechanical drawings
• Strong Excel skills
• Excellent communication and organizational abilities
• Bachelor’s degree in Construction Management, Civil Engineering, or related field preferred (or equivalent experience)

What We Offer

• Competitive salary based on experience
• Performance-based bonus opportunities
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career growth opportunities within a rapidly expanding infrastructure market

Classification: Exempt

Salary Range: $72,000.00 to $75,000.00

Reports to: General Manager

Date: January 2026

Job Description

Enhances the growth and development of the Companies business through customer service, new business development with current and existing customers, conduct weekly meetings with team, support all teams and monitor industry trends

Essential Functions

• Develops and implements strategies to maintain and/or expand sales within an assigned territory.

• Prepares a plan for each account to identify what and how short- and long-term needs may be met.

• Forecasts the demand for product(s) within assigned territory.

• Provides reports on the budget and sales activity for a given period.

• Interfaces with the customer to understand the customer's overall objectives and requirements.

• Contacts customers on a regular basis to maintain account relationship, advise of new product and service offerings, and obtain feedback on products.

• Shares details with customers on additional offerings to provide value added service.

• Ensures that sales, engineering, and training departments provide post implementation support to assigned accounts / customers.

• Serves as a point of escalation for issues or activities that the customer encounters during product utilization.

• Expedites the resolution of customer problems/complaints.

• Participates in trade shows by representing the organization and sharing information on products.

• Provides feedback to marketing and product engineering teams for future product enhancements.

• Shares ideas and customer needs throughout all phases of product life cycle (plan, design, integrate, install, manage). Contributes to the quarterly and annual business forecasting by providing account trends and sharing future client needs.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Collects and researches data; Uses intuition and experience to complement data

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.

• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress, completes projects on time and budget; Manages project team activities

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Skills and Qualifications

• Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

• Computer Skills: Microsoft Outlook, Word, Excel, and PowerPoint. Project Management software and Database software. Computer literate – use of Excel & Word

Supervisory Responsibility

This position has supervisory responsibilities.

Work Environment

This job operates in an office environment and this position will routinely use standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time exempt position. Flexibility on hours and weekends is required. Days and hours of work may vary depending on Unit/Plant visits.

Travel

0% -10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

Flying Food Group, LLC offers a comprehensive benefits package that includes: medical, prescription drug coverage, dental, vision, life insurance, disability insurance, accident, critical illness, and hospital indemnity plans, flexible spending accounts, employee assistance program, commuter benefit, retirement program 401(k), tuition reimbursement, and pet insurance.

We are seeking a seasoned Technical Project Manager with 7+ years of experience leading complex, cross-functional IT initiatives within infrastructure and cybersecurity domains. This role will drive large-scale programs across enterprise infrastructure, cloud transformation, network modernization, identity & access management (IAM), and security operations.

The ideal candidate combines strong technical acumen with disciplined program governance, enabling the successful delivery of secure, scalable, and resilient enterprise solutions.

You will partner with Engineering, Security, IT Operations, Architecture, and Business stakeholders to lead end-to-end execution — from strategy and design through deployment and operational handoff — ensuring alignment to security standards, compliance requirements, and enterprise architecture principles.

Key Responsibilities

• Lead enterprise-scale infrastructure and cybersecurity programs across multiple geographies
• Drive end-to-end project lifecycle: intake, chartering, design reviews, risk assessment, implementation, and post-go-live stabilization
• Partner with Security (IAM, SOC, GRC), Cloud, Network, and Infrastructure teams to deliver secure and compliant solutions

Establish governance frameworks including:

• Project charters
• Risk registers
• RAID logs
• Milestone tracking
• Executive dashboards
• Manage cross-functional dependencies across IT, Security, Engineering, Legal, Compliance, and Business units
• Ensure alignment with enterprise security controls, regulatory requirements (e.g., SOX, GDPR, data protection policies), and audit readiness
• Drive SLA and KPI definition, tracking, and reporting
• Proactively identify risks and implement mitigation strategies to prevent security, operational, or compliance gaps
• Lead escalation management and executive-level communication
• Facilitate war rooms, incident coordination, and remediation tracking when required
• Ensure operational readiness including documentation, training, and transition to support teams

Required Qualifications

• 7+ years of experience managing IT infrastructure and/or cybersecurity programs
• Strong knowledge of enterprise infrastructure environments and cybersecurity including Cloud platforms (AWS/Azure/GCP), Network architecture (SD-WAN, firewalls, VPNs, segmentation), Identity & Access Management (Okta, SailPoint, AD), Cloud security posture improvements
• Strong understanding of SDLC and secure development practices
• Proven ability to manage large cross-functional teams across regions
• Experience defining and tracking KPIs, SLAs, and executive reporting metrics
• Strong risk management and issue resolution capabilities
• Ability to translate technical complexity into clear executive-level updates
• Experience with JIRA, Confluence, Smartsheet, ServiceNow, and Microsoft Suite
• Excellent written and verbal communication skills

At OneNotary, we are transforming the notary industry by making secure, fast, and accessible online notarization available anytime, anywhere. Trusted by tens of thousands of businesses across the U.S., our platform powers critical transactions for individuals and enterprises in highly regulated environments.

As we continue to scale, we are looking for experienced leaders to help deliver operational excellence and a best-in-class customer experience.

We are seeking a Director of Notary Operations to lead and scale OneNotary's nationwide notary network. This role is responsible for ensuring high-quality, compliant, and efficient notary services while continuously improving the experience for both business clients and individual signers.

Reporting to executive leadership, the Director will work closely with Product, Engineering, Compliance, and Customer Success teams to optimize operations, strengthen quality standards, and support platform growth.

• Lead and scale OneNotary's notary operations team and nationwide network of remote notaries.
• Establish training, certification, and onboarding programs to ensure notaries meet high standards of professionalism, compliance, and customer service.
• Implement quality assurance processes including audits, coaching, and performance monitoring.
• Ensure adherence to state-specific notary laws and RON regulations.
• Manage workforce planning and session fulfillment to maintain strong service levels.
• Track operational KPIs and drive improvements in efficiency, quality, and customer satisfaction.
• Partner with Product and Engineering to improve tools and workflows for notaries and customers.

• 10+ years of leadership experience in operations, customer experience, or service delivery.
• Experience building and managing distributed or remote teams.
• Strong background in training, quality management, and operational process improvement.
• Experience in regulated industries such as legal tech, fintech, or SaaS preferred.
• Data-driven leader with strong cross-functional collaboration skills.